P l e a s e po s t o r ot h e rw i se m a ke t h em ava i l a b l e to t h e m em be rs i n yo u r wo r kp l a ces.

Transcription

1 On ta r io Pub l ic Serv ice % '! Emp loyee s Un ion ;P H M % J Syn d ica t de s emp Ioy6s, de la fa n ct ia n p u b l iq u e de I O n ta r io M E M O R A N D U M TO : A l l P res idents w i th mem be rs i n the M i n i stry of Co m m u n i ty a nd So c ia l Se rv ice s A l l Stewa rds i n the M i n istry of Com mun ity a nd Soc i a l Serv ice s FRO M : DAT E : S U BJ E CT : Ru th Ha m i l ton, A/OPS Su pe rviso r M a rc h 1 6, M i n ist ry of Com m u n ity a nd Soc ia l O DS P S u b - Comm ittee E RC M i n u tes - M a rch 1 5, Se rv ices Atta c h ed, fo r yo u r i n fo rma tio n, a re the m i n u tes of the a bove ca pt ioned meeti ng. P l e a s e po s t o r ot h e rw i se m a ke t h em ava i l a b l e to t h e m em be rs i n yo u r wo r kp l a ces. A l so a tta c he d i s a M ERC refe rra l fo rm w h i c h s h o u l d be u sed w he n refe r ri n g u n re so l ved l o ca l i ss u e s to t he m i n i st ry leve l. The refe rra l s ho u l d b e se n t ca re of t h e Jo b S e c u r ity U n i t w i t h a l l t h e s u p po rti ng do c um e n tat io n, (e. g. m i n u tes, co r re s p o n de n ce, etc. ), wi t h a ny refe r ra l s. P L EAS E N OTE : TH E S E M I N ISTRY M I N UTES WE RE PRE PARE D BY T H E E M P LOY E R, AUTHO RIZED FO R D ISTRI BUTION : I N SOLIDARITY, Wa r re n (Smokey ) Thomas P re s ide n t Ru th Ha m i l ton A/O PS Su perv i so r /g i a l l:. C C : M ERC Cha i rs M i n i stry E RC 1 00 Le sm ill Road Ta ll free : ops e ueop s e u. o rg 1 00, ch em in L esmi ll Sa n s fra is : s e fp o@s e fp o. o rg Toro n to, On tario www. op s e u. o rg To ron to (On ta rio) www. s e fpo. o rg M3B 3P8 TDD : OPSEU is afiliated M3B 3P8 ATS : Le SEFPO est associ6 Tel: or with the OFL, CLC T I : ou la FTO, au CTC Fax : and NUPGE T616c : et a u SNEGSP

2 I M I N I STRY O F CO M M U N ITY AN D SOC IAL S E RV I C E S M IN IS I RY EM P LOYEE RE LATIONS COM M ITTEE ( M ERC ) SUBCOM M ITTEE ON ONTARIO DISABILITY SUPPORT PROGRAM (ODSP ) F I NAL M IN UTES - Ma rch 1 5, I Locatio n : D u rati o n : 2 B loo r S treet Wes t, To ronto, On ta rio, 3 0th F loo r, Boa rd room 9 : 3 0 A. M. to 3 : 0 0 P. M. Co -Cha i rs : Dy l an L i n ege r M ax i ne Da l ey Atte n d e es : O PS E U Dyl a n L i n e g e r M a r i o D i ca i re S tua rt Mc l n nes Roxa n n e B a rn e s L i nd say S u tto n C i n d y K ra a km a n S te p h e n G eo rg e M a n ageme n t M ax i n e D a l ey (Ch a i r) S usan Wa ri ng To ny Magee S u e P ette rs o n e N a n cy S a u v6 E l l e n S teve n so n Chow Ying Wong Re g re ts : N a n cy Lewi s G u ests : M i n u tes : Lo rra i n e G ra h am -Watso n, J e s s i ca B rc ko I ra M at h ews M a rch 1 5, of 6

3 J N ew B us i n ess ' ' ' ' 1. 1 Rev iew of Age n da/act i on I te m s Em p l oym e n t S u p p o rts Eva l u a t i o n Ma nag ement noted that fo rma l d isc losu re o n th e Em p l oym e n t S u p p o rts Eva l u a t i o n h ad o cc u rred o n M a rc h 3, C l i e n t S u rvey M a n ag eme n t n o te d t h at th ey h a d co n s u l te d w i t h h u m a n re so u rce s a n d h ave co nf i rm e d th a t fo rm a l d i s c l o s u re re g a rd i n g t h e s u rvey i s no t re q u i re d U pd ate : Stafi n g U pd ate S taf S u rvey S tafi n g U pd ate Ma nageme nt p rovide d a n u pdate o n t he staf i n g p ro ce ss fo r Ca sewo rke r a n d P ro g ra m S u p po rt C le rk po s itio n s i n t he new mode l. T he U n io n q ue stio ne d what wo u l d occu r s ho u l d a C l i e n t S e rv i c e Re p re se n tat ive b e s u cce s sfu l i n a Casewo rke r com p etiti o n, b ut ch o o se to d ec l i ne th e ofe r. The U n io n a lso q uest io n ed what wo u ld occu r fo r C l i e n t S erv i ce Re p re se n tat ive s wh o h a d co m p l eted t h e a ct i n g a s s i g n m e n t a s Casewo rke r a nd d id no t wish to cont i n ue b eyo n d th e fo u r m o n t h s p e n d i n g t h e o u tco m e of t h e P h a s e 1 co m p et i t io n. The U n io n reco m m end ed that those fo rme r C l i e n t S erv ice Re p re se n ta t ive s wh o d i d n o t w i s h to co n t i n u e i n a n a ct i n g Casewo rke r a ss i g n m e n t be p rovid e d w i t h a n a ct i n g Program Support Clerk assignment pending t h e re s u l ts of t h e i r P h as e 1 co m p e t i t io n. M a n a g e m e n t com m i tte d to p rovid i n g c la rificatio n. M a n a g e m e n t to co ns i d e r th is re com m e n d a t i o n a n d w i l l re po rt back to th e U n i o n. M a rc h 1 5, of 6

4 I Phase 2 Casewo rke r Com pe ti tions i n Wave 1 Re g i o n s M a n ag emen t p rovi d e d a n u p d ate o n th e stat u s of t h e P h a se 2 co m pet i t io n s. M a n a g em e n t i d e n t i f ied th at t h e N o rt h e rn a n d S o uth W est Reg i o n s a re p ro ceed i n g with th e P h a se 2 Casewo rke r co m pet i t i o n s. N o rth E a st Re g io n w i l l no t b e p ro ce ed i n g w i t h a P h a s e 2 co m pet i t io n a s t h e re a re n o remai n i n g va ca n c i e s. S e co n d O p po rtu n i ty to E l e ct Art i c l e 2 0 Manag ement noted that C l ient S e rvice Re p re se n tat ive s i n th e N o rt h e rn, N o rth E a st a n d S o u t h W e st Reg i o n s we re n o t ifi ed o n M a rc h 8 of th e i r seco n d o p p o rt u n i ty to e l e ct A rt i c l e 2 0. M a n a g emen t a n t i c i pate s th a t C l i e n t S erv i ce Re p re s e n tat ive i n Wave 2 Re g io n s w i l l b e n o t ifi ed of th e i r seco n d o p p o rtu n i ty i n M a y. P rog ram Su pport C le rk Com pe ti tions M a n a g emen t i n d i cate d th a t t h e S o u th We st a n d N o rth e rn Re g i o n s a re p ro ceed i n g w i t h th e i r pe rma nent com petitio n s fo r P rog ram S u p port C le rk vacanc ies. S taf S u rvey Management identified that a staf survey was be i n g p l a n n ed to i d e n t ify b e st p ra ct i ce s, l e sso n s l ea rn ed, wh a t wo rked we l l a n d a reas fo r i m p rovemen t, based o n t he i m p l emen tat i o n of the new stafing model. M anagement to p rovide the U n i o n w i th a co py of the DRAFT survey questions once p re pa red fo r review and com ment at th e Ap ri l M a rc h 1 5, of 6

5 J 2. 2 Accom m od ati o ns fo r S taf 2. 3 Vacancy M anagemen t 2.4 5% Re d u ct i o n i n O D S P Pos i t i o ns? M a rc h 1 5, M a n a g e m e n t i d e n t if i e d th a t t h e s u rvey wo u l d b e se n t o u t i n wave s b e g i n n i n g i n Ap r i l a n d t h a t staf wo u ld be p rovid ed a few weeks to re s p o n d. M a n a g e m e n t n ote d t h a t t h e res po n ses a n d res u l ts of t h e re ce nt t ra i n i n g s u rvey we re e n co u ra g i n g a n d we re l o o k i n g fo rwa rd to t he re s u l ts of t h e i m p l eme n tat i o n s u rvey. T h e U n i o n s u g g e ste d t h at a q u e st i o n re late d to wh et h e r i n te rest b a sed p ro b l em so lvi n g h a d b e e n u sed i n th e l o ca l ofi ce d u ri ng p l a n n i n g. The U n io n exp ressed co n ce rns with acco m mod at io ns fo r staf i n so me ofices as a re s u l t of t h e i m p l e me n ta t i o n of th e n ew mod e l. T he U n io n noted t hat ofi ce s pa ce a l lo cat io n pe r staf was d ife re nt u nd e r the o ld mod e l a nd that th e acco mmodatio ns have not been adj usted to reflect the new mod e l. Fo r exa m p l e, wo rks p a ce a l lo ca t i o n fo r C l i e n t S erv i ce Re p re se n tat ive s wa s d ife re nt th a n i t i s fo r P ro g ra m S u p po rt C le rks. S o m e staf a re fru st rated by t h e i n a d e q ua te s p a ce wh i c h i s i m p a ct i n g o n t h e i r a b i l i ty to deliver the program efectively. M a n a g e me n t id e nt if i e d th at t h ey a re wo rk i n g with the Cap ita l a nd Acco m mod atio n Services B ra n c h o n a m u lti-yea r p la n fo r ofi ce m o d ifi ca t i o n s to a d d ress th e s p a c i n g i s s u e s. Item deferred to the April meeting. T he U n io n a s ke d if t he re wa s a ny i nfo rmat io n ava i la b le re lated to the 5 % red uctio n to the O nta rio P u b l i c Se rvi ce a n d wha t im pa ct that m eeti n g. M a n a g e m e n t com m i tte d to ra is i n g th is iss ue w i th the O D S P M a n a g em e n t N e two rk to d iscuss h ow i t can be add ressed moving fo rwa rd. 4 of 6

6 l l m ay h a ve o n 0 DS P ' " " ' ' * M a n a g emen t i d e n t if i e d t h at th e y d i d n ot h a ve a ny i n fo rm at io n o n th i s Workload Distribution / * The U nion noted that staf are anxious and Management comm itted to S ett i n g P r i o ri t i es l o o k i n g fo r c l a r ifi cat io n o n th e i r wo rk l o a d d i s c u ss i n g th is i ss u e w i th expectati o n s wh i c h h ave b e e n im p a cted by th e th e O D S P M a n a gement n ew s e rv i ce d e l ive ry m o d e l. N etwo rk. = T he U n io n fu rthe r noted that staf wo u l d l i ke reassu ra nce and c lea r id entificatio n of M a n a g emen t ' s exp e ctat i o n of th e p r i o r i t i e s g iven the iss ues ide n tified Regional Visit Proposal * Management provided an overview of the Management to present the 3. 2 Soc ia l Se rv i ces So l u ti ons M ode rn izati on P roject (SSS M P ) U pd ate S u bg ro u p ' s p ropo sa l fo r Reg io na l vi s its. T he U n io n a n d M a n a g e m e n t a g re ed to th e p ro p o sa l a n d w i l l p ro ceed w i th p l a n n i n g fo l lowi ng a p p rova l of the ODS P Netwo rk a n d t h e O p e ra t io n s D ivi s i o n M a n ag em e n t C o m m i ttee. T he SSS M P P roje ct Exe cut ive Lea d p rovi de d a n u p d ate o n th e p roj ect, i n c l u d i n g th e i m p l em e ntat i o n of t h e o n l i n e a p p l i cat io n, t h e S D MT re p l a cement so l u t i o n, a s we l l a s t h e eng agement activit ies o P l ease see the atached s l id e d eck. F i t-g ap T he U n i o n a s ke d if th e re wo u l d b e a ny co m m u n i catio n to t h e fi e ld o ut l i n i n g t h e re s u l ts of the fit-gap p rocess. = T h e P roject i d e n t ifi ed th at o n e wa s n o t b e e n p l a n n e d, b u t co u l d b e co n s i d e re d. p roposa l to the O DS P M a n a g e m e n t N etwo rk a n d th e O pe rati o ns D ivi s i o n M a n a g e m e n t C om m i tte e fo r app rova l. M a rc h 1 5, of 6

7 I M ee t i ng Adj ou rne d De m ons t rat i on The U n io n requested a d emo n st ra t io n of th e actu a l of-the -she lf p rod uct. The P roject com m i tted to p rovi d i ng a de m onstrati on at the Ap ri l S u bcom m i ttee m e e t i n g. Ap p rove d o n M a rch 1 5, by : O PS E U Co- C h a i r M M a n a g e m e n t Co -C h a i r r Next Meet i ng : T ue sday, A p ri l 1 9, Ma rch 1 5, of 6

8 rn ization P roject : pp lica tion for Socia l Services i :!! P res e n tat i o n to M E RC O D S P S u b -C om m i ttee March 1 5, o M i n istry of Commu n ity and Socia l Se rvices - M ED IU M S ENS IT IVITY

9 rpose.u p d ates : - I m p lem en tat ion of on l i ne a pp l icat ion - - S D MT rep lacem en t so l u t ion - E n gag e m en t Act iv i t i es Ministry of Community and Social Services - MEDIUM SENSITIVITY 2 "

10 i Ba ckg ro u n d ' " Genera l Overv i ew 0 P roj ect com men ced J an u a ry Encom passes two im p lemen tat ions - O n l i ne a p p l i cati o n.fo r so c ia l a s s i sta n ce - S p ri n g I m p leme n tatio n of the re p laceme n t so l u tio n - S p ri n g Pa rt of b roa de r gove rnme n t i n i t iat ive to mo de rn ize tech no lo gy Com me rcia l Of the S he lf ( COTS ) softwa re wi l l be u sed C Q ram Softwa re s u cces sfu U ve n do r t h ro u g h, com peti ti ve p ro c u reme n t C Q ram Softwa re i n teg rates be st p ra ct i ces i n h u ma n se rv i ce de l ivery from m a n y j u r i s d i ct i o n s i n Ca n a d a, U. S a n d i n te rn a t i o n a l l y M i n ist ry of Comm u n ity and Soc ial Se rvices - M ED I U M S ENS IT IVITY 3

11 fo r Soc i a l lib n g M in ist ry of Com m u n ity and Socia l Services M ED IU M S ENS ITIVITY 4

12 I I I I Ass ista nce / 1 1 D raft Proj e ct C h a rte r I Req u i rem ents D efi n i t i o n C omp l eted 1 Fi t/g a p D raft Co ns u l t on P ro d u ct B usi n ess Ed u cat i o n/ R e q u i reme nts P reco n d i ti o n i n g M o d e l Ofi ce Tra i n i n g Testi n g C o m p l et i o n J D ate. -"' La u nch o f O n l i n e Po st Ap p l i cat i o n fo r I m p l ementat i on S o ci a l Assi s tance S u p p o rt T ra n s i ti o n to O pe rati o ns 5

13 I I - : :. : l i n e Ap p l i ca t i o n P roj ect Sta tu s M aj o r Acco m p l i s hm e n ts ' Reg io n a l C h a n g e Lead s ( RCLs ) a n d Lo ca l m anage r a nd staf engagement sess io ns C h a n g e a n d I m p l eme n tat i o n Coo rd i n ato rs ( LC I Cs ) co n d u cted O n l i n e A p p l i cat io n p i l o t s i te s se l e cted a n d a n n o u n ced D em o n st rat i o n s fo r t h e o n l i n e a p p l i ca t io n to m a n a g e rs i n the f i e l d - p i l o t s i te s S ites read i ness p la ns fo r p i lot s ites f Co nsu ltat io ns with S takeho ld e rs O n l i n e Ap p l i cat i o n ro l l o u t d ate s a n no u n ced T ra i n i n g a n d co m m u n i cat i o n s fo r C l u ste r a n d S e rv i ce O n ta r i o s taf sta rted P roje ct ext ra net s ite la u nche d (My SSSMP) / Completion of System and User Acceptance Testing Mode l Ofice co mp leted Look i n g Fo rwa rd P i lot s ite staf tra i n i ng Comm u n i catio n s wit h lo ca l a ge n c ie s re : ava i lab i l ity o f o n l i ne a pp l i catio n P i lot eva lu atio n P rovi n ci a l im p l em e ntati o n of th e o n l i n e -a p p l i catio n ( exce pt fo r th e City of To ro nto O nta ri o Wo rks ) - M ay 1 6, I m p leme ntatio n of the o n l i ne a p p l i catio n i n the C ity o f To ro nto - Se ptem be r 1, M i n istry of Com m u n ity and Social Se rvices - M ED IUM S ENS ITIVITY 6

14 Deta i l ed Ro l l o u t S i te read i n ess p l ans Co m m u n i cati o n to reg i on a l /m u n i c i pa l ofi ces ( i m p lemen tat ion dates ) T ra i n in g J a n u a ry 3 1, Fe b m a ry 2 8, Ja n u a ry 3 1 Com me n ce Ma rc h 1 4 Com me n ce A p ri l 2 6 Comm unications to agencies. Com me n ce i n Fe b ruary ( l o ca l Com mence in March m eet i ng s/netwo rks ) G o - L ive Eva l u ati o n G o - N o/g o d e c is i o n fo r l a u n c h Co m m un icat io n mate ria ls d istri buted Ma rch 1 4 P o ste rs p o ste d F r i d ay befo re g o - l ive at lo ca l s ites/ag en c ies Ap ri l 4 A p r i l Ap ri l 30 C o m m u n i cat i o n m a te r i a l s d i s t r i b u ted Ap ri l 26 P o ste rs po sted F r i d ay b efo re g o - l ive at lo ca l s ites/ag en c ies M ay 1 6 I n i t i a l - m i d -J u n e O ngo ing - repo rts, statisti cs re : u t i l izat io n, custo me r feed back, etc. M i n ist ry of Com m u n ity an d Socia l Se rvices - M ED IU M SENS IT IVITY 7

15 . i i ca t i o n Training A ctivities T ra i n i n g Au d i e n ces - P ri ma ry u se rs ( staf who fie l d q uestio n s from cl ie nts rega rd i ng the o n l i ne a p p l icatio n a n d th o s e i n vo l ve d w i th C as ewo rke r v i ew ) - N o n - u s e rs T ra i n i ng Ap p roach an d. T i m i ng P r i m a ry U s e rs : T ra i n i n g i s s e l f- p a ce d e - l ea rn i n g th at i s acces s i b l e v i a th e S S S M P ext ra n et s i te b eg i n n i n g Ma rc h 1 4, , fo r p i lot s i tes. U se r G u i des fo r ea ch p rog ram ca n be down loaded fo r a d d itio na l s u p po rt. U se r sati sfa ctio n s u rvey ava i la b le o n l i ne. ODS P/ADS P u se rs u pdate Lea rn e rwe b u p o n co u rs e co m p l et i o n N o n - U s e rs : - Se lf-pa ced e - lea rn i ng overview of the p roje ct a n d the o n - l i ne a p p l icatio n ( o ptio na l ) b eg i n n i n g M a rch 1 4, M i n ist ry of Com m u n i ty an d Soc ia l Se rvices - M ED IU M SENS IT IVITY 8

16 [ I P rocesses ODSP business processes developed to support the review and upload of applications in Caseworker View ( CWV ) Access i n g, revi ewi n g a n d u p l o a d i n g i nfo rm ati o n from CWV i s a n a dm i n i strative fu n ct i o n a n d a l i g n s w i t h th e P ro g ra m S u p p o rt C l e rk ( P S C ) j o b s p e c i f i cat i o n - F l exi b i l i ty to. e n a b l e oth e r ODS P staf to p e rfo rm th es e fu n cti o n s wh e re necessa ry to acco m modate loca l c i rcu mstances - Ap p ro ach was comm u n i cated to ODS P N etwo rk O n J a n u ary 1 2, The ODS P business processes and workflow were distributed on February 1 1, Re g i o n a l C h a n g e L e a d s/lo ca l C h a n g e I m p l eme n ta t i o n C o o rd i n a to rs h ave s u p p o rte d s i te s to i n te g ra te l o ca l b u s i n es s p ro ces s es i n to s i te rea d i n es s p l a n s M i n istry of C omm u n ity an d S o c i a l S e rvi ces - M ED IUM S ENS IT IVITY 9

17 w 0 II m!._ [nl m Z I Ll m I Ll. I u o fl E E o r.i

18 I, i 1 Q 1 P roje ct C h a rte r M o d e l Ofi ce D evel o Pmen t of P i l ot/p a ra l l e l T rai n i n g C u rr i cu l u m Re p l acemen t of SDMT F u nct i o n a l ity C h a n qe M a n a q ern e nt En g a g em e nt, C ommunicati o n s, S ite Re a d i nes s, Tra i n i ng, Tra n s iti o n to O perati o ns Ongoing 1 1

19 I P roj ect LI S M aj o r Ac com p l i s h m e n ts : Co n s u l tat i o n s w i t h S ta ke h o l d e rs / B u s i nes s Req u i reme n ts Ap p roved / F i t G a p S ess i o n s o n S ch ed u l e / S ys tems I n teg ra to r R F P - Eva l u a t i o n Com p l eted Loo k i n g Fo rwa rd - F i t/g a p co m p l et i o n - M ay 3 1, Ta rgeted con su l tat io n s on fi t-gap/d es ig n req u i remen ts ( e. g. back-ofice fi n an cia ls) - S ys tems I n teg rato r co m m e n ces as s i g n m e n t - D ata Co nve rs i o n - B u s i n ess d e c i s i o n s # ; ; ;, ;; M i n istry of Com m u n ity and Social Se rvices - M ED IU M SENS IT IVITY 1 2

20 P roject/o n l i ne app l i cati on I nfo rm ati on Sess i o ns B us i ness Requ i reme n ts (case m anagemen t, fi n an c i a ls, em p l oym e n t) F i rs t N ati ons Staf S u bject M atte r Expe rts ( a l l th ree p ro g rams) I n i t i a H I nfo rm at io n S e s s i o n s O cto be r - D e cem b e r N ove m b e r - Decem b e r A u g u st - O cto b e r F it/gap/des i g n cons u l tati ons Back office fi n anc i a ls, Re po rti n g C l ie n t L i fecyc l e - I n te rfaces Demo nstrat io ns/b us i ness Requ i rements S u bject Mate r Expe rts Ta rg eted reg io ns/c M S M ' s based o n exp ertise J a n u a - J u n e Fe b ru a M a rch A p r i l Wo rk i n g G ro u p ACS D S u bject M atte r Experts fo r each re g i o n O n g o i n g th ro u g h fi t- g a p/d es i g n To Decem be r M i n ist ry of C omm u n i ty a n d S o c i a l S e rv i ces - M E D I U M S E N S IT IV ITY 1 3

21 e me nt Act iv it i es : a t i o n Sess i o n s 3, 000 staf and managers received information sessions between October and January S ess i o n s co n d u cted by Reg i o n a l C h a n g e Lea d s/lo ca l C h a n g e I m p l em e n ta t i o n Co o rd i n a to rs - Managers and staf received a project overview a nd review of o n l i ne ap pl i cation screensh ots N ote : S = n um b e r of s ess i o n s h e l d a n d P= n u m b e r of atte n d ees M i n ist ry of Com m u n ity and Socia l Serv ices - M ED I U M S ENS ITIVITY 1 4

22 ement Act iv it i es hess Req u i rements B us i ness requ i rement sess io ns he ld Nove m be r and Decem be r I n c l u d e d s u bj e ct m a tte r exp e rts fro m O n ta r i o W o rks, O D S P a n d ACS D d e l ive ry a g e n ts. Ove r 400 staf pa rtic ipated Co n s u l tat i o n i n th e a reas of ca se m a n a g em e n t, f i n a n c i a l s a n d em p l oym e n t Sessions included an overview of the business requirement gathering process, a CQram product demonstration and b rea k o u t ses s io n s i n e a ch fu n ct i o n a l a re a ( ca se m a n a g emen t, em p l oym e n t, f i na n c ia l s ) S 6 N ote : S = n u m b e r of s ess i o n s h e l d a n d P= n u m b e r of atte n d ees M i n ist ry of Commu n i ty and Social Se rvices - M ED IU M SENS IT IVITY 1 5

23 N ext Ste ps P i lot on l i n e ap p l icat i on - Co m p l ete p i l o t eva l u a t i o n - Go/N o Go d ecis ion fo r M ay 1 6 lau n ch Beg i n t ra i n i n g a n d exte rna l com m u n i cat io n s for no n -p i lot s i tes - Ap ri l 26 M i n ist ry of Comm u n i ty and Socia l Services - M ED IU M SENS ITIVITY 1 6

24 Append " 1 7

25 emen t Act iv i t i es :. : : N ote : S = n um b er of s ess i o ns h e l d an d P= n um b er of p art i c i p a n ts M i n ist ry of Com m u n ity an d Soc ial Se rvices - M ED IU M S ENS IT IVITY! 8

26 emen t Act iv i t i es N ote : S= n u m be r of sess ions he l d and P= n um be r of attendees Min istry of Comm un ity and Social Services - MEDIU M SENSITIVITY 1 9