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- Jessica Garrett
- 6 years ago
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1 اول(& % $) ٣ ) +*ر ٩٢ صص ١-١٧!ر ن لد تورد ٢٢5١-٧٢٨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saeidi@mehr.pgu.ac.ir :88* )
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5 ن ٣( (١٣٩٢) ١-١٧ تورد 6$ (6$«$ 6L E ;G; #G!$ E$!< $ E ;$ L»." $5 A H EB#* #? $ E(* + [4] < T#L >6?&" ;)!< $ E< 2 E$ E(+a {$ r '" ) K $ =# $ G62 6 E 6;V67 { Ga ' 5@ ' ;$ L { Ga " 5j» < 6 46 (' " xp ) ($ ' ' < Q42< (' 52 $.2«[@ $$ +.7 #$ ;)!< $ E: E$ A<` ) < [@ $$ + >? I#6 E 6< E 6;&;N62 #' 6@ 6) 6!< $ E ;B2 78" +# >#? # @ 200E 6;] 4$ (aj 4 " A J E ;&;N24@: < E@ ]: (' ( E6:E6$ 6 E 6;. ( * 5: I# ($ < 6 6) $ =# >#? 5; 4@ " E$ #' &;N2 52 A J '? >O@ < Q $ ('[] 85; <$ " R#@ " (] < BPR 6" Q6 (6 I#6 6 6) 6!< $ ^^P " ' < Q229H < Q $.; #' EH ]2>8". EV5^@ E ;0 Q E$ ) $ L ) #$ (` T ($ #@ ] 4 S P >`< 6 > R" ($(:#@ $? >O@ 0 < Q $ {#](* ) $ D?.' Q rg [5] [6] [7] [8] [9] ] 7# ] 2 #@!G E#7' 85; j E5O 202 O 85; 202 <Qj 20*# (* + #? 0<#) I 7# BPRE: $ < 2#@ *? E$ in@ K$: ;)!< $ ) < E$ '. < [@ 5*4$ '" i! 02 $ =# >#? ] jb :E#(* a(bpr)) J!Q E!" J! 02 E#* jb!: < ' 97' E ;!Q E< ' $ J! ) S P [@ K E<. ) ($ BPR78" +# >#? #2 " A J E ;&;N2(D. > =# >? A >#? ' ' E< 5#@ : >#? EG; ;0 ;K$ I b 5? h; < I?Db E 7 r$ ig < < h; I?Db E G: *#! < q #$ Q < q 57 >#? ; >#? 7 " [@ E ;V7 BPRB2 < IT < k
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10 @ AB?را > =ا>ز\] 78 < 78WXY $ Z اTUV د ازروش... زD نC $ E D د F G?ا H I J KL ا M NO:P و $ Q رزاد و;: R 7 8 L = Xɶ ( I Xɶ ) ' ij l l M = Xɶ ( I Xɶ ) ' ij m m U = Xɶ ( I Xɶ ) ' ij u u >6G@ 6aL 6? 6$ W@ i ($ #82 ]# < Q $ ) ($ E< W@ (.CE B X crisp Lij + [( M ij Lij ) + ( U ij Lij )] = 3 ( ).2F (a$ $ n$ a #82 ]#.#" < #6 6; 6? r65: #6H 46 ($.#"] 7 $ >GL (j < ) ($ W@.C(, B.#6"6 V67+@ ) (6$ \#6$ 6? r65: 6$ #6 ) #6:#? (' WX " (G O W@ >6O@ 6) <# 6 W@ 2#6 6; 46$ 6 R6$ W@ 5; > j " ] W@ E6$ < 6 6) 6 >6? 746$ R6$! " ] W@ ; (2) 5]:. E(8G". BPRE: >? 74$ R$!"] W@.5> C C2 C3 C4 C5 C6 C7 C 0 / / / / / / 23 0 / 274 C 0 / / / / / 07 0 / / C 0 / / / 5 0 / / / / C 0 / / / / / / / C 0 / / / / / / / C 0 / / / / 02 0 / / / C 0 / / / 38 0 / / / / BPRE6: E6$ < 6 6) 6? >? 74$ R$! " ] W@ K6]:.7; ANPW@ 2# ($ E$ >5 0! E ;: W@ 4 rl.; 0
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16 @ AB?را > =ا>ز\] 78 < 78WXY $ Z اTUV د ازروش... زD نC $ E D د F G?ا H I J KL ا M NO:P و $ Q رزاد و;: R 7 8!< $ E ;B2 ; ) E ;#5 78" +# E ;#' (* a.(389).s?<.a L. $ $.0-9I?Db E.(G :(5; S#T T E '($(a($ ' 97' E ;) E$ (G@ *#? R$ 4.(389). 7E.~ NE ^. NE ^.~.A i>5? ANP E ;0 9'@ i5' E ;V7 E< 2 E ;B2 78" +# O$ >#? (2)44 r! ^^P@ (.; E< DEMATEL ANP E ;i8@ < G'@ 8 < Q $ S *#@ $ <.(390).g.A 8. E5j. NQ:.25-(20)8 I * a.e< R" DEMATEL.>@ 5 i8@ < Q $ B2 V@ E }? $ B2 \ G@ P$= &J.(390). 5?. E5O5*.34-2 (5)6 j D <) 7 A#? 8 ( ^ 2 ;N2 5? 2 < $ < $. ) $ ' DEMATEL >5 i8@ 0<#).(390).) GGj 9L K' 85? $ =# >#?.(390).B A+ E!T#. #2 E^.A E`.A 5ˆ '.9- (2)0 5$ ( ^.E< 8 $ E(* a: [] Shahbandarzadeh, H., Salimifard, K., Saeedi, F., (202). Developing a Framework to Identify the Factors Affecting the Measurement of Organization Readiness for Business Process Reengineering Implementation- An Exploratory Factor Analysis Method (EFA). International Academic Research Journal of Business and Management, (6), -6. [3] Hammer, M., Champy, J., (993). Re-engineering the Corporation: A Manifesto for Business Revolution. Harper Business. [4] Ozcelik, Y., (200). Do business process reengineering projects payoff? Evidence from the United States. International Journal of Project Management, 7 3. [5] Hammer, M., Champy, J., (200). Reengineering the corporation: a manifesto for business revolution. New York: 2nd Edition Harper Collins. [6] Tarokh, M. J., Sharifi, E., Nazemi, E., (2008). Survey of BPR experiences in Iran: reasons for success and failure. Journal of Business & Industrial Marketing, [7] Yu-jun, M., (200). How Does the Enterprise Implement Business Process Reengineering Management. International Conference on E-Business and E-Government (pp ). IEEE. [] Attaran, M., (2000). Why does reengineering fail? A practical guide for successful implementation. Journal of Management Development, [2] Kwahk, K., Kim, H., (2008, January February). Managing readiness in enterprise systems-driven organizational change. Behaviour & Information Technology, 27(), [3] Abdolvand, N., Albadvi, A., Ferdowsi, Z., (2008). Assessing readiness for business process reengineering. Business Process Management Journal, [5] Sibhato, H., Singh, A. P., (202). Evaluation on BPR Implementation in Ethiopian Higher Education Institutions. Global Journal of Management and Business Research, -29. [6] Goksoy, A., Ozsoy, B., Vayvay, O., (202). Business Process Reengineering: Strategic Tool for Managing Organizational Change an Application in a Multinational Company. International Journal of Business and Management, [7] Haghighat, F., Mohammadi, M., (202). Designing the Model of Effective Factors on Acceptance of Business Process Reengineering(BPR) Case study: Isfahan Municipality. Interdisciplinary Journal of Contemporary Research in Business, [9] Hanafizadeh, P., Osouli, E., (20). Process selection in re-engineering by measuring degree of change. Business Process Management Journal, [20] Maleki, T., Beikkhakhian, Y., (20). Business process reengineering implementation: an investigation of critical success factors. International Conference on Information and Finance (IPEDR).2, 7-2. IACSIT Press. [2] Salimifard, K., Abbaszadeh, M., Ghorbanpur, A., (200). Interpretive Structural Modeling of Critical Success Factors in Banking Process Re-engineering. International Review of Business Research Papers, 6(2), !@ [24] [26] [27] [28] [29] [30] 6
17 ن ٣( (١٣٩٢) ١-١٧ تورد [22] Yu, D. H., Yi, S. P., Wang, T., Zhao, J. (200). An Empirical Study on the Success of BPR Based on BPR Support Systems. Industrial Engineering and Engineering Management (IE&EM), 200 IEEE 7Th International Conference on, Xiamen: IEEE, [25] Lee, W. S., Huang, A. Y., Chen, C. C., Cheng, C. M., (200). Financial Investment Strategy by DEMATEL and Analytic Network Process. southwesternfinance. [3] Owen Chair, J. E., (998). Important Factors for BPR Success in Manufacturing Firms. Guimaraes & Production, 5(), pp -7. [32] Magutu, P. O., Nyamwange, S. O., Kaptoge, G. K., (200). Business process reengineering forcompetitive advantage. African Journal of Business & Management (AJBUMA),,
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