STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2017 THROUGH JUNE (JULY 2016 THROUGH JUNE 2017)

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1 STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR THROUGH JUNE (JULY THROUGH JUNE )

2 SEPTA STAT OVERVIEW BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS CONTENTS SAFETY & SECURITY SLIDES Vehicle, Passenger & Station Accidents 3 Lost Time, Non Lost Time 4 5 RESOURCE MANAGEMENT Carbon Footprint & Diesel Fuel Consumption 6 7 Waste Diversion Rate 8 Procurement Turnaround Time 9 Material Availability & Internal Satisfaction 1 12 THE CUSTOMER EXPERIENCE Service Reliability (On Time Performance) 13 Communications, Commendations/Complaints & IT Uptime FINANCIAL EFFICIENCY Unlinked Trips Per Capita & Operating Expenses Per Trip Marketing Partnerships (Philadelphia Eagles) 19 STATE OF GOOD REPAIR & RELIABILITY Vehicle Reliability (Mean Distance Between Failures) 2 21 Vehicle Replacement 22 Major Project Milestones & Asset Condition 23 EMPLOYEE GROWTH AIM Succession Planning Diversity 26 SEPTA STAT KPI THRU JUN 2

3 SAFETY & SECURITY INCIDENT RATE INCIDENT RATE INCIDENT RATE VEHICULAR ACCIDENTS PER 1, MILES FY 13 Adjusted Baseline Vehicular Accidents Per 1, Miles FY 17 Adjusted Goal FY '18 Goal SBP 5 yr Adjusted Goal PASSENGER INCIDENTS PER 1, MILES 4.22 FY 13 Adjusted Baseline STATION INCIDENTS PER 1M PASSENGER TRIPS VEHICLE, PASSENGER & STATION INCIDENTS Passenger Incidents Per 1, Miles FY 17 Adjusted Goal FY '18 Goal SBP 5 yr Adjusted Goal FY 13 Adjusted Baseline Station Incidents Per 1M Trips FY 17 Adjusted Goal FY '18 Goal FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY VEHICLE INCIDENTS: 4,439 TOTAL MILEAGE: 86,371,852 VEHICLE INCIDENTS PER 1K MI: 5.14 THRU JUN: FY PASSENGER INCIDENTS: 3,418 TOTAL MILEAGE: 86,371,852 PASSENGER INCIDENTS PER 1K MI: 3.96 THRU JUN: FY STATION INCIDENTS: 58 TOTAL RAIL RIDERSHIP: 128,747,9 STATION INCIDENTS PER 1M PASSENGER TRIPS:.45 SBP 5 yr Adjusted Goal SEPTA STAT KPI THRU JUN 3

4 SAFETY & SECURITY LOST TIME EMPLOYEE LOST TIME PER 2, HOURS FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY EMPLOYEE LOST TIME INJURIES: EMPLOYEE WORK HOURS: 18,583,452 19,827,8 LOST TIME PER 2K HOURS: LOST TIME RATE BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 12 May 13 May 14 May 15 May 16 May 17 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Source: SEPTA System Safety, Via Workers Compensation Database 4 LOST TIME RATE LOST TIME RATE TREND GOAL THRU JUN SEPTA STAT KPI THRU JUN

5 SAFETY & SECURITY NON LOST TIME EMPLOYEE NON LOST TIME PER 2, HOURS FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY EMPLOYEE NON LOST TIME INJURIES: EMPLOYEE WORK HOURS: 18,583,452 19,827,8 NON LOST TIME PER 2K HOURS: NON LOST TIME RATE BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 12 May 13 May 14 May 15 May 16 May 17 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 NON LOST TIME RATE NON LOST TIME RATE TREND GOAL THRU JUN Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU JUN 5

RESOURCE MANAGEMENT LBS CO2 E PER PMT.8.75.7.65.6.55.5.45.4.35.3.642 29 21 CARBON FOOTPRINT 211 THRU JUN TREND GOAL.555.551.583.

(CCF): 2,479,12 2,17,924 HEATING OIL (GALLONS): 287,43 257,793 STEAM (MLBS): 25,261 23,459 TOTAL EMISSIONS (LBS CO2 E): 88,948,112 88,993,35 PASSENGER MILES (PMT): 1,387,332, 1,467,382,5 SEPTA

6 RESOURCE MANAGEMENT LBS CO2 E PER PMT CARBON FOOTPRINT 211 THRU JUN TREND GOAL CARBON FOOTPRINT FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY DIESEL (GALLONS): 13,819,198 14,76,28 ELECTRICITY (KWH): 479,873,93 475,323,86 GASOLINE (GALLONS): 2,215,447 2,394,112 NATURAL GAS (CCF): 2,479,12 2,17,924 HEATING OIL (GALLONS): 287,43 257,793 STEAM (MLBS): 25,261 23,459 TOTAL EMISSIONS (LBS CO2 E): 88,948,112 88,993,35 PASSENGER MILES (PMT): 1,387,332, 1,467,382,5 SEPTA EMISSIONS PER PMT: [COMPARED TO DRIVE ALONE:.87] Building Heat 5% Non Revenue Vehicles 3% SEPTA GHG INVENTORY (CY) Building Electricity 1% Electric Trains & Trolleys 4% Diesel Buses 42% Regional Rail.29 Subway Elevated Source: SEPTA Strategic Planning & Analysis, GHG Inventory LBS GHG/PMT EACH SEPTA MODE EMITS LESS GHG PER PASSENGER MILE THAN SINGLE OCCUPANCY VEHICLES Trolley Bus Private Auto (SOV) METRIC TONS CO2E SEPTA REDUCES REGIONAL TRANSPORTATION GHG BY MORE THAN 3:1 6, 4, 2, 2, 4, 6, 8, 1,, 1,2, 1,4, 1,6, Emissions Produced Emissions Displaced Net Emissions 3.33 SEPTA STAT KPI THRU JUN 6

7 RESOURCE MANAGEMENT FISCAL YEAR TO DATE FY FY FY FY LOCATION FRONTIER 11 VICTORY DIESEL VS. HYBRID DIESEL OR HYBRID MILES GALLONS MPG DIESEL* 27,314,576 9,535, HYBRID 18,75,72 4,477, TOTAL* 45,39,278 14,13, DIESEL* 25,444,676 8,818, HYBRID 2,12,488 5,25, TOTAL* 45,457,164 14,68, DIESEL* 21,92,297 6,849, HYBRID 24,42,55 6,725, TOTAL* 45,494,352 13,575, DIESEL* 2,97,29 6,632, HYBRID* 24,132,592 6,64, TOTAL* 45,39,81 13,272, BY LOCATION DIESEL OR HYBRID MILES GALLONS MPG DIESEL 3,573, , HYBRID 1,613,26 31, DIESEL 4,373,263 1,262, HYBRID 2,59, , ALLEGHENY HYBRID* 3,315,876 1,195, CALLOWHILL DIESEL 2,642, , HYBRID 2,48,37 551, COMLY DIESEL* 1,111,99 351, HYBRID* 4,315,656 1,89, FRANKFORD DIESEL 2,49, , HYBRID 1,32, , GERMANTOWN DIESEL 382,12 94, MIDVALE DIESEL* 2,656, , HYBRID* 6,862,858 1,966, SOUTHERN DIESEL 3,759,67 1,253, HYBRID 2,146, , * INCLUDES 6 FOOT ARTICULATED BUSES GALLONS 2,, 18,, 16,, 14,, 12,, 1,, DIESEL FUEL CONSUMPTION FY YEAR TO DATE (THROUGH JUN) HYBRID SAVINGS 41% 32% 18% 15% HYBRID SAVINGS 15% FLEET BY FLEET DIESEL / HYBRID MILES GALLONS MPG 1996 NABI DIESEL ELDORADO TRANSMRKRE29 DIESEL 156,219 44, NEW FLYER D4LF DIESEL 2,39, , NEW FLYER D4LF DIESEL 4,882,76 1,799, NEW FLYER DE4LF HYBRID 41,822 12, CHAMPION DEFENDER27 DIESEL 8,377 3, NEW FLYER DE4LF HYBRID 592, , NEW FLYER D4LF DIESEL 8,516,61 2,539, NEW FLYER D4LF DIESEL 4,735,422 1,315, NEW FLYER DE4LF HYBRID 3,245,122 79, NEW FLYER DE4LF HYBRID 3,937,491 1,63, NEW FLYER DE4LF HYBRID 4,935,8 1,87, NEW FLYER DE4LF HYBRID 3,289, , NOVA NOVA LFS HEV 6 HYBRID 2,84, , NOVA NOVA LFS HEV 6 HYBRID 1,11,92 439, NOVA NOVA LFS HEV 4 HYBRID 2,8, , NOVA NOVA LFS HEV 6 HYBRID 1,38, , NOVA NOVA LFS HEV 6 HYBRID 811,935 35, NEW FLYER D3LF DIESEL 217,416 46, NEW FLYER DE4LF HYBRID 1, ANNUAL DIESEL USE (INCLUDING NON REVENUE VEHICLES) 17.1M 16.8M 16.7M 15.9M 15.6M 15.3M 15.M 14.9M 14.9M 14.3M 14.M FY7 FY8 FY9 FY1 FY11 FY12 FY13 FY14 FY15 FY16 FY17 SEPTA STAT KPI THRU JUN 7

8 RESOURCE MANAGEMENT WASTE DIVERSION RATE WASTE DIVERSION RATE 28% 24% 2% 16% 12% 8% 4% % 8.3% 11.6% 14.5% 15.% 17.% 18.7% 18.1% TREND GOAL FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY MUNICIPAL RECYCLING (TONS): MUNICIPAL WASTE (TONS): 2,569 2,746 WASTE DIVERSION RATE: 18.1% 18.7% COST PER TON (1) (3) (1) () Source: SEPTA Strategic Planning & Analysis, Waste Report SEPTA STAT KPI THRU JUN 8 RECYCLING % Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec Jan Feb Mar Apr May June COST PER TON

9 RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME FY (THROUGH JUN) PROCUREMENT TURNAROUND TIME $ 25, PROCUREMENT TURNAROUND TIME $25, 1, PROCUREMENT TURNAROUND TIME $1, & ABOVE % DAYS DAYS VARIANCE 12.% 4.% 4.% 12.% 2.% 6.7% 1.3% 11.4% 11.5% TREND GOAL TREND GOAL TREND GOAL PROCURE MENT SIZE MONTH Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 $ 25K $25 1K $1K+ GOAL ACTUAL GOAL ACTUAL GOAL ACTUAL % (VS. GOAL) 11.4% (VS. GOAL) 11.5% (VS. GOAL) +.% (VARIANCE TO GOAL) SEPTA STAT KPI THRU JUN 9

10 RESOURCE MANAGEMENT MATERIAL AVAILABILITY INDICATOR FY YEAR TO DATE (THROUGH JUN) BUS FLEET VEHICLES TREND GOAL FY FY JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN ALL CAL COM FRA FRT MID SOU VIC FRO TOT AVG Source: SEPTA Procurement & Supply Chain Management SEPTA STAT KPI THRU JUN 1

11 RESOURCE MANAGEMENT FY YEAR (THROUGH H1) INTERNAL SATISFACTION PROCUREMENT SUMMARY RESULTS TOTAL H1 H2 H1 H2 H1 H2 RESPONDENTS OVERALL SATISFACTION SATISFACTION WITH OUTCOME % RIGHT VENDOR WAS SELECTED 85.84% 87.5% 88.89% 82.93% 81.4% 88.73% 86.21% SATISFACTION WITH PROCUREMENT STAFF MOST RECENT EXPERIENCE SERVICE QUALITY RESPONSIVENESS COMMUNICATIONS PROACTIVENESS COURTESY KNOWLEDGE H1 H2 H1 H2 H1 H SATISFACTION WITH PROCUREMENT PROCESS MOST RECENT EXPERIENCE SEPTA.ORG INFO SEPTA.ORG CLARITY INSIDE SEPTA INFO INSIDE SEPTA CLARITY EASE OF UNDERSTANDING INFO ELECTRONIC PROCUREMENT SYSTEM MAINFRAME & ASI APPLICATIONS E GARAGE INTRANET H1 H2 H1 H2 H1 H2 SEPTA STAT KPI THRU JUN 11

12 RESOURCE MANAGEMENT INTERNAL SATISFACTION INFORMATION TECHNOLOGY NEW MEASUREMENT SCALE BEGINNING FY Q4 OVERALL SATISFACTION SATISFACTION WITH HELP DESK STAFF Q4 Q3 Q2 Q RESPONSIVENESS COURTESY Q1 Q2 Q3 Q SATISFACTION WITH IT TECHNICIAN STAFF QUALITY OF SERVICE PROACTIVENESS COURTESY KNOWLEDGE Q1 Q2 Q3 Q4 SEPTA STAT KPI THRU JUN 12

13 THE CUSTOMER EXPERIENCE 8.% 78.% 76.% 74.% 72.% 7.% BUS & TROLLEY BUS 77.7% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 98.8% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 97.4% % 8.% 78.% 76.% 74.% 72.% 78.3% CITY TROLLEYS 95.% 93.% 91.% 89.% 87.% 85.% MEDIA SHARON HILL LINES 94.4% NORRISTOWN HIGH SPEED LINE 99.5% 1.% 98.% 96.% 94.% 92.% 9.% % 9.% 8.% 7.% 6.% 5.% 77.6% REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% FY YEAR TO DATE (THROUGH JUN) CCT CITY 8.% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 88.8% SEPTA STAT KPI THRU JUN

14 THE CUSTOMER EXPERIENCE COMMUNICATIONS 5, 4, 3, 2, 1, COMMUNICATION ACTIVITY INDEX SEPTA.ORG 1K COMPOSITE APP DOWNLOADS CONTROL CENTER GOAL FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY SEPTA.ORG TRAFFIC (1K) 117, ,649 CONTROL CENTER TWEETS: 59,295 41,862 APP DOWNLOADS: 14, ,796 SEPTA_SOCIAL COMPOSITE: 61,868 47,42 TOTAL ACTIVITY INDEX: 343, ,79 INDEX SUBCOMPONENT 45, 4, 35, 3, 25, 2, 15, 1, 5, 4,735 3,386 1,522 1,965 1,974 2,63 2,63 3,374 19, 1,254 2,298 1,484 3,47 1,479 19,289 13,767 11,6 1,3781,3121,37 1,89 16,673 12,218 13,228 12,952 12,422 11,915 9,83 3,454 22,6 16,1 INDEX CATEGORIES BY MONTH 11, 7,957,968,248,69 8,737 3,9183,624 4,644 4,63 2,1292,7792,5612,7542,962 2,74 2,9793,993,2892,9643,3113,1863,3343,753,8973,952 3,827 3,7163,67 3,673,5153,326 3,731 2,783,328 4,69 5,37 12,84 2,784 13,2 3,423 12,189 3,35 3,674 4,923 4,516 4,547 4,89 3,442,629 3,19 3,6 1,489 2,741 6,3 2,843,431 11,558 3,321 9,472 1,89 1,693 1,833 8,56 9,499,818,98 9,65 9,728 8,376 9,385 7,87 8,96 8,127 1,514 7,816 5,11 5,8 6,2 6,752 6,171 7,67 7,975 6,285 3,143,953,61 3,5724,753,9674,573,954 4,3625,45 4,951 4,7385,38 5,685 4,682 4,6324,4814,875 12,52 9,5529,4179,32 9,2269,492 1,285 11,842 1,332 9,6839,8289,8489,7389,5989,6439,6759,599,634 1,822 1,47 11,192 12,559 9,36 1,59,96 1,461 1,121 11,894 12,13 9,47 9,1819,36 8,8779,198,7978,6389,263 9,752 1,11 1,381 11,561 9,3789,6668,649,9328,7348,6568,87 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 SEPTA.ORG (1K VIEWS) SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER TWEETS GOAL 4,824 3,911 5,57 6,658 7,325 Source: SEPTA Control Center, Information Technology, Customer Service Departments SEPTA STAT KPI THRU JUN 14

15 THE CUSTOMER EXPERIENCE COMMENDATIONS/ COMPLAINTS COMMENDATIONS TO COMPLAINTS FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY COMMENDATIONS: 2,94 2,518 COMPLAINTS: 53,216 47,568 RATIO: COMMENDATIONS & COMPLAINTS BY MONTH 6,.12 5,.1 4,.8 3,.6 2,.4 1,.2 7/13 8/13 9/13 1/13 11/13 12/13 1/14 2/14 3/14 4/14 5/14 6/14 7/14 8/14 9/14 1/14 11/14 12/14 1/15 2/15 3/15 4/15 5/15 6/15 7/15 8/15 9/15 1/15 11/15 12/15 1/16 2/16 3/16 4/16 5/16 6/16 7/16 8/16 9/16 1/16 11/16 12/16 1/17 2/17 3/17 4/17 5/17 6/17 COMMENDATIONS COMPLAINTS COMMENDATIONS TO COMPLAINTS Source: SEPTA Veritas Reports 15 COMMENDATIONS & COMPLAINTS RATIO 211 TREND GOAL THRU JUN SEPTA STAT KPI THRU JUN

THE CUSTOMER EXPERIENCE IT UPTIME 1.% 99.78% UPTIME OF MISSION CRITICAL IT SYSTEMS 99.99% 1.% 99.99% 99.76% 99.76% 99.99% FY YEAR TO DATE (THROUGH JUN) UPTIME % 99.% 98.% 97.% 98.46% 98.

16 THE CUSTOMER EXPERIENCE IT UPTIME 1.% 99.78% UPTIME OF MISSION CRITICAL IT SYSTEMS 99.99% 1.% 99.99% 99.76% 99.76% 99.99% FY YEAR TO DATE (THROUGH JUN) UPTIME % 99.% 98.% 97.% 98.46% 98.37% THRU JUN: FY FY WEBSITE DOWNTIME: 1HR HRS WEBSITE UPTIME: 99.99% 1% 96.% 95.% API/REALTIME DOWNTIME: 21.8HRS 146.6HRS API/REALTIME UPTIME: 99.76% 98.37% UPTIME % 1% 98% 96% 94% 92% 9% 88% 86% 84% 82% 8% 99.9% 99.2% 99.9%99.9% 99.96% 98.8% WEBSITE API/REAL TIME GOAL 94.9% 91.7% 97.5% UPTIME BY MONTH GOAL: 99.99% 99.97% 99.4% 99.8%99.6% 99.3% 99.5% 99.8%99.8% 99.2% 84.7% 99.8% 99.9% 98.8% 99.6%99.8% 99.7% 99.6% 99.8% 99.8% 98.3% Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 WEBSITE API/REAL TIME GOAL Source: SEPTA Information Technology Department SEPTA STAT KPI THRU JUN 16

17 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA UNLINKED PASSENGER TRIPS PER CAPITA FY YEAR TO DATE (THROUGH JUN) THRU JUN: FY FY UNLINKED PASSENGER TRIPS: 38,229, 326,85, REGIONAL POPULATION: 4,95,71 4,88,722 TRIPS PER CAPITA: UNLINKED PASSENGER TRIPS BY MONTH Jul 11 Jul 13 Jul 15 Aug 12 Aug 14 Aug 16 Sep 11 Sep 13 Sep 15 Oct 12 Oct 14 Oct 16 Nov 11 Nov 13 Nov 15 Dec 12 Dec 14 Dec 16 Jan 12 Jan 14 Jan 16 Feb 13 Feb 15 Feb 17 Mar 12 Mar 14 Mar 16 Apr 13 Apr 15 Apr 17 May 12 May 14 May 16 Jun 13 Jun 15 Jun 17 CTD STD RRD Source: SEPTA Board Report 17 MILLIONS OF TRIPS TRIPS PER SE PA RESIDENT THRU JUN TREND GOAL SEPTA STAT KPI THRU JUN

18 FINANCIAL EFFICIENCY OPERATING EXPENSES PER UNLINKED TRIP EXPENSE PER TRIP $5. $4.5 $4. $3.5 $3. $2.5 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS $ $5. $4.5 $4. $4.91 $4.46 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP BY MONTH $4.89 $4.95 $4.64 $4.3 $4.2 $4.16 $4.3 $4.32 $4.2 $4.9 $3.5 $3. $2.5 $2. $1.5 $1. $.5 $. Jul 12 Jul 14 Jul 16 Aug 12 Aug 14 Aug 16 Sep 12 Sep 14 Sep 16 Oct 12 Oct 14 Oct 16 Nov 12 Nov 14 Nov 16 Dec 12 Dec 14 Dec 16 Jan 13 Jan 15 Jan 17 Feb 13 Feb 15 Feb 17 Mar 13 Mar 15 Mar 17 Apr 13 Apr THRU JUN: FY FY OPERATING EXPENSE: $1,353,73, $1,318,576, UNLINKED PASSENGER TRIPS: 38,299, 326,85, OPERATING EXPENSE PER TRIP: $4.39 $4.4 Apr $4.54 $4.39 $4.4 $3.74 May May 15 May Jun Jun 15 Jun 17 FY YEAR TO DATE (THROUGH JUN) SEPTA INDUSTRY PHILA CPI U THRU JUN EXPENSE PER TRIP Source: SEPTA Board Report, National Transit Database SEPTA STAT KPI THRU JUN 18

19 FINANCIAL EFFICIENCY EAGLES GAMEDAY RIDERSHIP 2, 18, 16, 14, 12, 1, 8, 6, 4, 2, MARKETING PARTNERSHIPS PHILADELPHIA EAGLES HOME GAMES AVERAGE REGULAR SEASON TOTALS 27: 7,9 (+5%) 28: 8,2 29: 7,9 21: 8,6 211: 8,44 : 8,5 : 1,2 : 12,3 ( 3%) : 12,345 : 11,881 SEPTA STAT KPI THRU JUN 19 1PM 1PM 1PM 8:3PM 8:3PM 1PM 4:25PM 8:3PM 4:25PM 1:PM 8:3PM 1:PM 1:PM 1:PM 8:3PM 8:3PM 1:PM 4:25PM 1:PM 1:PM 8:3PM 1:PM 8:25PM 1:PM SEASON SEASON GAMEDAY RIDERS

20 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF TRACKED AT DISTRICT LEVEL SEE FOLLOWING PAGE 24, 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 165,978 12, 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 18, , 15, 1, 5, CITY TROLLEYS 1,6 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES 26,174 6, 48, 36, 24, 12, NORRISTOWN HIGH SPEED LINE 51, , 48, 36, 24, 12, REGIONAL RAIL 23,546 25, 2, 15, 1, 5, FY YEAR TO DATE (THROUGH JUN) CCT CITY 17,364 5, 4, 3, 2, 1, CCT SUBURBAN 41, SEPTA STAT KPI THRU JUN

21 STATE OF GOOD REPAIR & RELIABILITY VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) ALLEGHENY CALLOWHILL COMLY 15, 15, 15, 13,182 12, 12, 12, 9, 6, 3, 6,925 9, 6, 3, 6,723 9, 6, 3, 15, 12, 9, 6, 3, FRANKFORD 14,64 15, 12, 9, 6, 3, MIDVALE 7,339 15, 12, 9, 6, 3, SOUTHERN 7,53 FY YEAR TO DATE (THROUGH JUN) 5, 4, 3, 2, 1, FRONTIER 26,446 3, 24, 18, 12, 6, 11 VICTORY 12,2 SEPTA BUS OPERATING LOCATIONS CITY DISTRICT SUBURBAN DISTRICT SEPTA STAT KPI THRU JUN 21

22 STATE OF GOOD REPAIR & RELIABILITY BUS & RAIL VEHICLE REPLACEMENT PROGRESS UPDATES FY YEAR TO DATE (THROUGH JUN) JUNE VEHICLE REPLACEMENT PROGRESS WILL BE COMBINED WITH JULY REPLACEMENT PROGRESS AUGUST PROGRESS TO BE REPORTED IN CORE TEAM KPI FOR AUGUST Source: SEPTA Vehicle Engineering SEPTA STAT KPI THRU JUN 22

23 STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE TREND GOAL 8.% JUL DEC : MAJOR PROJECT DEADLINES: 5 COMPLETED WITHIN 9 DAYS: 4 % ACHIEVEMENT: 8.% JAN JUN : MAJOR PROJECT DEADLINES: 49 COMPLETED WITHIN 9 DAYS: 4 % ACHIEVEMENT: 81.63% 8 MAJOR PROJECT MILESTONES MADE & MISSED BY SIX MONTH PERIOD NUMBER OF MILESTONES FY21 1 FY21 2 FY211 1 FY211 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 MAKES MISSES Source: SEPTA EM&C Project Control Department SEPTA STAT KPI THRU JUN 23

24 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT 211 ADVANCING INTERNAL MANAGEMENT (AIM) FOR: SENIOR LEVEL KEY STRATEGIC POSITIONS UPDATE: Progress: 2 for 2 key strategic positions filled from pool; 7 promotions into other positions Target: 5% Fill Rate by FTA Awards $1K Innovative Workforce Development Grant to SEPTA AIM Planning Initiated 9 Key Positions Identified, 26 Candidates selected Transit Leadership Development Toolkit provided to as a resource for transit agency succession planning Begin pool development Mentoring Program Development Goals Monthly Programming Monthly Program Continued Development Goals Achieved 22 participants graduate Program Review AIM Program replaced with an Executive Development Certificate Procurement of new courses for executive/ senior management level Start program in March/April Source: SEPTA Training & Development Department SEPTA STAT KPI THRU JUN 24

25 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT 211 AIM ASSISTANT DIRECTOR FOR: FIRST LEVEL MANAGERS TO BE DEVELOPED INTO ASSISTANT DIRECTORS End of Year Progress Report: 27 Participants Graduated 12/1/16 11 promotions and 3 in pools Feasibility Study and Field Research conducted Executive Level notice to proceed Program and Selection process developed Pool of 28 selected and developmen t begins Development Continues Graduation for 27 completed on 12/1/ AIM AD graduates to continue participation in implementation of team projects Phase II Pool initiated, posting, selection and launch of Phase II AIM AD to be complete by Spring Similar program with reduced scope for Incumbent ADs in the works FUTURE PROGRAMS UNDER CONSIDERATION AIM FIRST LEVEL MANAGER FOR: HOURLY TO BE DEVELOPED INTO FIRST LEVEL MANAGERS Phase II AIM AD Pool graduation in May Recruitment and Selection of Phase III AIM AD Pool late Projected Graduation AIM AD III Pool late Re evaluation of priority positions in EM&C and Operations Line Management for succession planning Source: SEPTA Training & Development Department SEPTA STAT KPI THRU JUN 25

26 EMPLOYEE GROWTH DIVERSITY CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN AND MINORITY HIRING EFFORTS JOB CATEGORY GOAL AREA REFERENCE BASELINE TREND (AS OF:) 7/1/8 7/1/13 7/1/14 7/1/15 1/1/15 1/1/16 4/1/16 7/1/16 1/1/16 1/1/17 4/1/17 7/1/17 PROGRESS 7/13 7/15 TARGET 7/1/19 GAP MANAGEMENT (CURRENT TOTAL: 1,155) MINORITY WOMEN 36.2% (39) 14.5% (156) 39.3% (431) 16.4% (18) 39.8% (435) 16.9% (185) 42.% (473) 17.2% (194) 42.7% (481) 17.4% (196) 43.9% (472) 18.5% (199) 43.8% (481) 18.6% (24) 44.4% (499) 19.% (214) 44.9% (511) 19.2% (219) 45.8% (52) 2.% (227) 45.7% (527) 19.9% (229) 46.1% (533) 19.8% (229) +6.9% (+12) +3.4% (+49) 43.% 19.% PROFESSIONAL (CURRENT TOTAL: 434) MINORITY WOMEN 32.6% (119) 3.1% (11) 36.1% (143) 34.8% (138) 38.1% (155) 35.9% (146) 36.5% (155) 36.% (153) 37.7% (162) 35.6% (153) 38.8% (166) 35.7% (153) 38.9% (172) 34.8% (154) 38.1% (167) 35.2% (154) 38.3% (169) 33.8% (149) 38.3% (17) 34.% (151) 38.9% (172) 34.2% (151) 39.2% (17) 34.1% (148) +3.1% (+27).7% (+1) 4.% (.8%) 41.% (6.9%) Source: SEPTA EEO/AA Department SEPTA STAT KPI THRU JUN 26

STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2016 THROUGH OCTOBER (JULY 2015 THROUGH OCTOBER 2015)

STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 216 THROUGH OCTOBER (JULY THROUGH OCTOBER ) CONTENTS BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS SAFETY & SECURITY SLIDES Vehicle, Passenger