STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2017 THROUGH SEPTEMBER (JULY 2016 THROUGH SEPTEBMER 2016)

Transcription

1 STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 217 THROUGH SEPTEMBER (JULY THROUGH SEPTEBMER )

2 SEPTA STAT OVERVIEW BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS CONTENTS SAFETY & SECURITY SLIDES Vehicle, Passenger & Station Accidents 3 Lost Time, Non Lost Time 4 5 RESOURCE MANAGEMENT Carbon Footprint & Diesel Fuel Consumption 6 7 Waste Diversion Rate 8 Procurement Turnaround Time 9 Material Availability & Internal Satisfaction 1 12 THE CUSTOMER EXPERIENCE Service Reliability (On Time Performance) 13 Communications, Commendations/Complaints & IT Uptime FINANCIAL EFFICIENCY Unlinked Trips Per Capita & Operating Expenses Per Trip Marketing Partnerships (Philadelphia Eagles) 19 STATE OF GOOD REPAIR & RELIABILITY Vehicle Reliability (Mean Distance Between Failures) 2 21 Vehicle Replacement 22 Major Project Milestones & Asset Condition 23 EMPLOYEE GROWTH AIM Succession Planning Diversity 26 SEPTA STAT KPI THRU SEP 2

3 SAFETY & SECURITY VEHICLE, PASSENGER & STATION INCIDENTS FY217 YEAR TO DATE (THROUGH SEP) THRU SEP: FY217 NOTE: Trend Line Removed from Report NOTE: A New Data Source Has Been Made Available; Baseline and Reported Numbers Will Be Reset in Future Reports Based on This New Data VEHICLE INCIDENTS: NA TOTAL MILEAGE: NA VEHICLE INCIDENTS PER 1K MI: NA THRU SEP: PASSENGER INCIDENTS: NA TOTAL MILEAGE: NA PASSENGER INCIDENTS PER 1K MI: NA FY217 THRU SEP: FY217 STATION INCIDENTS: NA TOTAL RAIL RIDERSHIP: NA PASSENGER INCIDENTS PER 1K MI: NA SEPTA STAT KPI THRU SEP 3

4 SAFETY & SECURITY LOST TIME EMPLOYEE LOST TIME PER 2, HOURS FY217 YEAR TO DATE (THROUGH SEP) THRU SEP: FY217 FY EMPLOYEE LOST TIME INJURIES: 1 94 EMPLOYEE WORK HOURS: 4,736,619 4,913,28 LOST TIME PER 2K HOURS: LOST TIME RATE BY MONTH LOST TIME RATE Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 12 May 13 May 14 May 15 May 16 May 17 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun TREND GOAL THRU SEP 4 Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU SEP LOST TIME RATE

5 SAFETY & SECURITY NON LOST TIME EMPLOYEE NON LOST TIME PER 2, HOURS THRU SEP: FY217 FY EMPLOYEE NON LOST TIME INJURIES: EMPLOYEE WORK HOURS: 4,736,619 4,913,28 NON LOST TIME PER 2K HOURS: NON LOST TIME RATE BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 12 May 13 May 14 May 15 May 16 May 17 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 NON LOST TIME RATE NON LOST TIME RATE TREND GOAL THRU SEP FY217 YEAR TO DATE (THROUGH SEP) Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU SEP 5

6 RESOURCE MANAGEMENT LBS CO2 E PER PMT CARBON FOOTPRINT 211 THRU SEP TREND GOAL YTD.489 CARBON FOOTPRINT FY217 YEAR TO DATE (THROUGH SEP) THRU SEP: FY217 FY DIESEL (GALLONS): 3,773,743 3,751,113 ELECTRICITY (KWH): 12,118, ,685,48 GASOLINE (GALLONS): 63,766 66,322 NATURAL GAS (CCF): 11,56 1,211 HEATING OIL (GALLONS): STEAM (MLBS): TOTAL EMISSIONS (LBS CO2 E): 2,956,893 2,112,58 PASSENGER MILES (PMT): 344,745, 33,12, SEPTA EMISSIONS PER PMT: [COMPARED TO DRIVE ALONE:.87] Non Revenue Vehicles 2% SEPTA GHG INVENTORY (CY) Building Heat 5% Building Electricity 11% Electric Trains & Trolleys 43% Diesel Buses 39% Source: SEPTA Strategic Planning & Analysis, GHG Inventory LBS GHG/PMT EACH SEPTA MODE EMITS LESS GHG PER PASSENGER MILE THAN SINGLE OCCUPANCY VEHICLES Regional Rail.29 Subway Elevated Trolley Bus Private Auto (SOV) METRIC TONS CO2E SEPTA REDUCES REGIONAL TRANSPORTATION GHG BY MORE THAN 3:1 6, 4, 2, 2, 4, 6, 8, 1,, 1,2, 1,4, 1,6, Emissions Produced Emissions Displaced Net Emissions 3.33 SEPTA STAT KPI THRU SEP 6

7 RESOURCE MANAGEMENT DIESEL VS. HYBRID FISCAL YEAR DIESEL OR TO DATE HYBRID MILES GALLONS MPG DIESEL* 4,594,287 1,662, FY HYBRID 3,67, , TOTAL* 7,661,526 2,455, DIESEL* 6,56,914 2,377, FY HYBRID 4,333,39 1,138, TOTAL* 1,893,953 3,516, DIESEL* 5,174,613 1,775, FY HYBRID 5,74,67 1,675, TOTAL* 1,879,283 3,45, DIESEL* 5,572,672 1,852, FY217 HYBRID* 5,91,113 1,779, TOTAL* 11,482,785 3,631, BY LOCATION LOCATION DIESEL OR HYBRID MILES GALLONS MPG FRONTIER DIESEL 852,446 22, HYBRID 378,466 78, VICTORY DIESEL 1,94, , HYBRID 611, , ALLEGHENY DIESEL* HYBRID* 73, , CALLOWHILL DIESEL 668, , HYBRID 486,8 144, COMLY DIESEL* 322,46 14, HYBRID* 1,74, , FRANKFORD DIESEL 59, , HYBRID 313,918 89, GERMANTOWN DIESEL 88,453 26, MIDVALE DIESEL* 83,539 37, HYBRID* 1,814,45 57, SOUTHERN DIESEL 1,152,617 42, HYBRID 5,36 165, * INCLUDES 6 FOOT ARTICULATED BUSES FY217 YEAR TO DATE (THROUGH SEP) HYBRID SAVINGS 4% 38% 17% 1% HYBRID SAVINGS 1% GALLONS 2,, 19,, 18,, 17,, 16,, 15,, 14,, 13,, 12,, 11,, 1,, DIESEL FUEL CONSUMPTION BY FLEET FLEET DIESEL / HYBRID MILES GALLONS MPG 1996 NABI DIESEL ELDORADO DIESEL 83,154 24, NEW FLYER D4LF DIESEL 657, , NEW FLYER D4LF DIESEL 1,273, , NEW FLYER DE4LF HYBRID 12,17 4, CHAMPION DEFENDER DIESEL 4,243 1, NEW FLYER DE4LF HYBRID 147,782 48, NEW FLYER D4LF DIESEL 2,272,482 75, NEW FLYER D4LF DIESEL 1,28, , NEW FLYER DE4LF HYBRID 773,999 29, NEW FLYER DE4LF HYBRID 1,16, , NEW FLYER DE4LF HYBRID 1,194, , NEW FLYER DE4LF HYBRID 784,97 29, NOVA NOVA LFS HEV 6 HYBRID 1,329, , NOVA NOVA LFS HEV 4 HYBRID 65, , NEW FLYER DIESEL 1, ANNUAL DIESEL USE (INCLUDING NON REVENUE VEHICLES) 17.1M 16.8M 16.7M 15.9M 15.6M 15.3M 15.M 14.9M 14.9M 14.3M FY27 FY28 FY29 FY21 FY211 FY FY FY FY FY SEPTA STAT KPI THRU SEP 7

8 RESOURCE MANAGEMENT WASTE DIVERSION RATE WASTE DIVERSION RATE 28% 24% 2% 16% 12% 8% 4% % 8.3% 11.6% 14.5% 15.% TREND GOAL 21.3% 18.7% 17.% FY217 YEAR TO DATE (THROUGH SEP) THRU SEP: FY217 FY MUNICIPAL RECYCLING (TONS): MUNICIPAL WASTE (TONS): WASTE DIVERSION RATE: 21.3% 19.7% YTD COST PER TON (1) (3) (1) () Source: SEPTA Strategic Planning & Analysis, Waste Report SEPTA STAT KPI THRU SEP 8 RECYCLING % Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep COST PER TON

9 RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME FY217 (THROUGH SEP) DAYS PROCUREMENT TURNAROUND TIME $ 25, DAYS PROCUREMENT TURNAROUND TIME $25, 1, VARIANCE 12.% 2.% PROCUREMENT TURNAROUND TIME $1, & ABOVE 2.% 12.% 4.% 4.% 6.7% 1.3% 11.4% 1.3% 217 TREND GOAL TREND GOAL TREND GOAL PROCURE MENT SIZE MONTH Jul 14 SEP 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 SEP 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 $ 25K $25 1K $1K+ ACTUAL GOAL ACTUAL GOAL ACTUAL 1.3% (VS. GOAL) 14.% (VS. GOAL) GOAL +.% (VARIANCE TO GOAL) 1.3% (VS. GOAL) SEPTA STAT KPI THRU SEP 9

10 RESOURCE MANAGEMENT MATERIAL AVAILABILITY INDICATOR FY217 YEAR TO DATE (THROUGH SEP) BUS FLEET VEHICLES TREND GOAL FY FY217 JUL SEP SEP OCT NOV DEC JAN FEB MAR APR MAY SEP JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY SEP ALL CAL COM FRA FRTT MID SOU VIC FRO TOT AVG Source: SEPTA Procurement & Supply Chain Management SEPTA STAT KPI THRU SEP 1

11 RESOURCE MANAGEMENT FY217 YEAR END (THROUGH H2) INTERNAL SATISFACTION PROCUREMENT SUMMARY RESULTS TOTAL H1 H2 H1 H2 RESPONDENTS OVERALL SATISFACTION SATISFACTION WITH OUTCOME % RIGHT VENDOR WAS SELECTED 85.84% 87.5% 88.89% 82.93% 81.4% SATISFACTION WITH PROCUREMENT STAFF MOST RECENT EXPERIENCE SERVICE QUALITY RESPONSIVENESS COMMUNICATIONS PROACTIVENESS COURTESY KNOWLEDGE H1 H2 H1 H SATISFACTION WITH PROCUREMENT PROCESS MOST RECENT EXPERIENCE SEPTA.ORG INFO SEPTA.ORG CLARITY INSIDE SEPTA INFO INSIDE SEPTA CLARITY EASE OF UNDERSTANDING INFO ELECTRONIC PROCUREMENT SYSTEM MAINFRAME & ASI APPLICATIONS E GARAGE INTRANET H1 H2 H1 H2 SEPTA STAT KPI THRU SEP 11

12 RESOURCE MANAGEMENT INTERNAL SATISFACTION INFORMATION TECHNOLOGY NEW MEASUREMENT SCALE BEGINNING FY217 Q4 OVERALL SATISFACTION SATISFACTION WITH HELP DESK STAFF 217 Q Q SERVICE QUALITY RESPONSIVENESS Q4 217 Q1 SATISFACTION WITH IT TECHNICAN STAFF SERVICE QUALITY PROACTIVENESS COURTESY KNOWLEDGE Q4 217 Q1 SEPTA STAT KPI THRU SEP 12

13 THE CUSTOMER EXPERIENCE BUS & TROLLEY BUS 8.% 78.% 77.2% 76.% 74.% 72.% 7.% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 99.2% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 98.% % 8.% 78.% 76.% 74.% 72.% 77.% CITY TROLLEYS 95.% 93.% 91.% 89.% 87.% 85.% MEDIA SHARON HILL LINES 85.6% NORRISTOWN HIGH SPEED LINE 99.2% 1.% 98.% 96.% 94.% 92.% 9.% % 9.% 8.% 7.% 6.% 5.% 63.9% REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% CCT CITY 77.9% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 86.7% FY217 YEAR TO DATE (THROUGH SEP) SEPTA STAT KPI THRU SEP

14 THE CUSTOMER EXPERIENCE COMMUNICATIONS 5, 4, 3, 2, 1, COMMUNICATION ACTIVITY INDEX 217 PROJ SEPTA.ORG 1K COMPOSITE APP DOWNLOADS CONTROL CENTER GOAL FY217 YEAR TO DATE (THROUGH SEP) THRU SEP: FY217 FY SEPTA.ORG TRAFFIC (1K) 31,982 33,14 CONTROL CENTER TWEETS: 18,195 12,624 APP DOWNLOADS: 29,49 34,686 SEPTA_SOCIAL COMPOSITE: 22,575 11,921 TOTAL ACTIVITY INDEX: 12,161 92,371 INDEX SUBCOMPONENT 45, 4, 35, 3, 25, 2, 15, 1, 5, 4,735 3,386 INDEX CATEGORIES BY MONTH 1,522 4,824 3,911 6,658 1,965 1,974 2,63 2,63 12,84 19, 1,254 2,298 1,484 3,47 3,374 3,731 3,454 22,6 1,479 13,2 12,189 19,289 16,1 11,6 13,767 11,558 1,3781,3121,37 1,89 2,783,328 4,69 2,784 3,423 3,442,629 3,19 3,35 3,674 3,6 6,3 11, 9,83 7,95 7,968,248,69 13,228 16,673 12,218 2,741 12,95212,422 11,915 9,4721,891,6931,833 8,737 9,49 9,81 8,98 9,65 9,728 8,3767,816 9,385 5,11 9,299 3,918 3,624 2,1292,7792,5612,7542,962 2,74 2,9793,993,2892,9643,3113,1863,3343,75 3,8973,952 4,644 3,827 4,63 5,8 6,2 3,716 3,6733,67 3,5153,326 3,143,953,61 4,34,3134,2154,376 4,668 5,825 7,451 12,52 9,5529,4179,3299,2269,4921,285 11,8421,332 9,6839,8289,8489,7389,5989,6439,6759,599,634 1,822 1,4711,192 12,559 9,36 1,599,961,461,121 11,894 9,4799,1819,36 8,8779,198,7978,638 9,263 12,13 9,7521,11 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 SEPTA.ORG (1K VIEWS)2 SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER TWEETS GOAL 5,57 Source: SEPTA Control Center, Information Technology, Customer Service Departments SEPTA STAT KPI THRU SEP 14

15 THE CUSTOMER EXPERIENCE COMMENDATIONS/ COMPLAINTS COMMENDATIONS TO COMPLAINTS THRU SEP: FY217 FY COMMENDATIONS: COMPLAINTS: 14,981 11,563 RATIO: COMMENDATIONS & COMPLAINTS BY MONTH 6, 5, 4, 3, 2, 1, Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 COMMENDATIONS COMPLAINTS COMMENDATIONS TO COMPLAINTS Source: SEPTA Veritas Reports 15 COMMENDATIONS & COMPLAINTS RATIO 211 TREND GOAL THRU SEP FY217 YEAR TO DATE (THROUGH SEP) SEPTA STAT KPI THRU SEP

16 THE CUSTOMER EXPERIENCE IT UPTIME 1.% 99.78% UPTIME OF MISSION CRITICAL IT SYSTEMS 99.99% 1.% 1.% 99.76% 99.59% 99.99% FY217 YEAR TO DATE (THROUGH SEP) UPTIME % 99.% 98.% 97.% 98.46% 98.37% THRU SEP: FY217 FY WEBSITE TOTAL DOWN: HRS HRS WEBSITE UPTIME: 1% 1% 96.% 95.% API/REALTIME TOTAL DOWN: 9.35 HRS 9.65 HRS API/REALTIME UPTIME: 99.59% 99.57% UPTIME % 1% 98% 96% 94% 92% 9% 88% 86% 84% 82% 8% 99.9% 99.2% 99.9% 99.9% 99.96% 98.8% WEBSITE API/REAL TIME GOAL 94.9% 91.7% 97.5% UPTIME BY MONTH GOAL: 99.99% 99.97% 99.4% 99.8%99.6% 99.3% 99.5% 99.8%99.8% 99.2% 84.7% 99.8% 99.9% 98.3% 98.8% Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 WEBSITE API/REAL TIME GOAL Source: SEPTA Information Technology Department SEPTA STAT KPI THRU SEP 16

17 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA 1 UNLINKED PASSENGER TRIPS PER CAPITA FY217 YEAR TO DATE (THROUGH SEP) THRU SEP: FY217 FY UNLINKED PASSENGER TRIPS: 76,61, 73,336, REGIONAL POPULATION: 4,93,96 4,79,583 TRIPS PER CAPITA: UNLINKED PASSENGER TRIPS BY MONTH Jul 11 Jul 13 Jul 15 Aug 12 Aug 14 Aug 16 Sep 11 Sep 13 Sep 15 Oct 12 Oct 14 Oct 16 Nov 11 Nov 13 Nov 15 Dec 12 Dec 14 Dec 16 Jan 12 Jan 14 Jan 16 Feb 13 Feb 15 Feb 17 Mar 12 Mar 14 Mar 16 Apr 13 Apr 15 Apr 17 May 12 May 14 May 16 Jun 13 Jun 15 Jun 17 CTD STD RRD Source: SEPTA Board Report 17 MILLIONS OF TRIPS TRIPS PER SE PA RESIDENT THRU SEP TREND GOAL NOTE: July FY17 ridership contains 1 more fiscal week than July FY16, to be offset in June FY17 SEPTA STAT KPI THRU SEP

18 FINANCIAL EFFICIENCY OPERATING EXPENSES PER UNLINKED TRIP EXPENSE PER TRIP $5. $4.5 $4. $3.5 $3. $2.5 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS 25 $3.9 $5. $4.5 $4. $4.91 $4.46 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP BY MONTH $4.2 $3.5 $3. $2.5 $2. $1.5 $1. $.5 $. Jul 12 Jul 14 Jul 16 Aug 12 Aug 14 Aug 16 Sep 12 Sep 14 Sep 16 Oct 12 Oct 14 Oct 16 Nov 12 Nov 14 Nov 16 Dec 12 Dec 14 Dec 16 Jan 13 Jan 15 Jan 17 Feb 13 Feb 15 Feb 17 Mar 13 Mar 15 Mar 17 Apr THRU SEP: FY217 FY OPERATING EXPENSE: $344,421, $318,956, UNLINKED PASSENGER TRIPS: 76,61, 73,336, Apr $4.4 $3.9 $3.71 OPERATING EXPENSE PER TRIP: $4.5 $4.35 Apr $4.35 $4.5 May May May Jun 13 Jun 15 Jun 17 SEPTA INDUSTRY PHILA CPI U THRU SEP FY217 YEAR TO DATE (THROUGH SEP) NOTE: July FY17 ridership contains 1 more fiscal week than July FY16, to be offset in June FY17 EXPENSE PER TRIP Source: SEPTA Board Report, National Transit Database SEPTA STAT KPI THRU SEP 18

19 FINANCIAL EFFICIENCY EAGLES GAMEDAY RIDERSHIP 2, 18, 16, 14, 12, 1, 13,88 13,27 12,171 12,162 11,87 11,134 11,891 12,573 17,546 13,124 13,31 12,697 12,599 1,68 11,518 1,263 9,97 15,985 13,247 8, 6, 4, 2, MARKETING PARTNERSHIPS PHILADELPHIA EAGLES HOME GAMES AVERAGE REGULAR SEASON TOTALS 27: 7,9 (+8%) 28: 8,2 29: 7,9 21: 8,6 211: 8,44 : 8,5 : 1,2 : 12,3 (+15%) : 12,345 : 14,181 SEPTA STAT KPI THRU SEP 19 1PM 1PM 1PM 8:3PM 8:3PM 1PM 4:25PM 8:3PM 4:25PM 1:PM 8:3PM 1:PM 1:PM 1:PM 8:3PM 8:3PM 1:PM 4:25PM 1:PM SEASON SEASON GAMEDAY RIDERS

20 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF TRACKED AT DISTRICT LEVEL SEE FOLLOWING PAGE 24, 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 176,846 12, 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 83, , 1, 8, 6, 4, 2, CITY TROLLEYS 1,373 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES 26,595 NORRISTOWN HIGH SPEED LINE 57,899 6, 48, 36, 24, 12, , 48, 36, 24, 12, REGIONAL RAIL 25,997 25, 2, 15, 1, 5, FY217 YEAR TO DATE (THROUGH SEP) CCT CITY 13,443 5, 4, 3, 2, 1, CCT SUBURBAN 37, SEPTA STAT KPI THRU SEP

21 ALLEGHENY 15, 12, 9, 6,572 6, 3, 15, 12, 9, 6, 3, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) CALLOWHILL 5,723 15, 12, 9, 6, 3, COMLY 11,95 FY217 YEAR TO DATE (THROUGH SEP) 21 FRANKFORD 14,233 15, 12, 9, 6, 3, 15, 12, 9, 6, 3, MIDVALE 7,823 15, 12, 9, 6, 3, SOUTHERN 8,247 5, 4, 3, 2, 1, FRONTIER 4,933 3, 24, 18, 12, 6, 11 VICTORY SEPTA BUS OPERATING LOCATIONS 11,394 CITY DISTRICT SUBURBAN DISTRICT STATE OF GOOD REPAIR & RELIABILITY SEPTA STAT KPI THRU SEP

22 STATE OF GOOD REPAIR & RELIABILITY BUS & RAIL VEHICLE REPLACEMENT PROGRESS UPDATES FY217 YEAR TO DATE (THROUGH SEP) Source: SEPTA Vehicle Engineering SEPTA STAT KPI THRU SEP 22

23 STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE % JUL DEC : MAJOR PROJECT DEADLINES: 5 COMPLETED WITHIN 9 DAYS: 43 % ACHIEVEMENT: 86.% JAN JUN : MAJOR PROJECT DEADLINES: 7 COMPLETED WITHIN 9 DAYS: 59 % ACHIEVEMENT: 84.3% TREND GOAL 8 MAJOR PROJECT MILESTONES MADE & MISSED BY SIX MONTH PERIOD NUMBER OF MILESTONES FY21 1 FY21 2 FY211 1 FY211 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 MAKES MISSES Source: SEPTA EM&C Project Control Department SEPTA STAT KPI THRU SEP 23

24 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT ADVANCING INTERNAL MANAGEMENT (AIM) FOR: SENIOR LEVEL KEY STRATEGIC POSITIONS UPDATE: Progress: 2 for 2 key strategic positions filled from pool; 7 promotions into other positions Target: 5% Fill Rate by FTA Awards $1K Innovative Workforce Development Grant to SEPTA AIM Planning Initiated 9 Key Positions Identified, 26 Candidates selected Transit Leadership Development Toolkit provided to as a resource for transit agency succession planning Begin pool development Mentoring Program Development Goals Monthly Programming Monthly Program Continued Development Goals Achieved 22 participants graduate Program Review Begin Phase II Complete Selection Phase II Source: SEPTA Training & Development Department SEPTA STAT KPI THRU MAR 24

25 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT AIM ASSISTANT DIRECTOR FOR: FIRST LEVEL MANAGERS TO BE DEVELOPED INTO ASSISTANT DIRECTORS Midyear Progress Report: Of 27 Active Pool Members, 6 promotions and 3 currently in pools 28 Days of Classroom Training Completed Program focus for remaining 4 months includes extended shadow, team projects and mentoring. Feasibility Study and Field Research conducted Executive Level notice to proceed Program and Selection process developed Pool of 28 selected and development begins Development Continues Projected Graduation: 11/3/16 Recruitment for Phase II Pool begins October Phase II Pool selected with program start date of March Similar program with reduced scope for Incumbent ADs planned FUTURE PROGRAMS UNDER CONSIDERATION AIM FIRST LEVEL MANAGER FOR: HOURLY TO BE DEVELOPED INTO FIRST LEVEL MANAGERS Phase II AIM AD Pool graduation in March Incumbent AD graduation TBD Recruitment and Selection of Phase III AIM AD Pool July Projected Graduation AIM AD III Pool July Re evaluation of priority positions in EM&C and Operations Line Management for succession planning Source: SEPTA Training & Development Department SEPTA STAT KPI THRU MAR 25

26 EMPLOYEE GROWTH DIVERSITY CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN AND MINORITY HIRING EFFORTS JOB CATEGORY GOAL AREA REFERENC E BASELINE TREND (AS OF:) 7/1/8 7/1/13 7/1/14 7/1/15 1/1/15 1/1/16 4/1/16 7/1/16 1/1/16 PROGRESS 7/13 7/15 TARGET 7/1/19 GAP MANAGEMENT (CURRENT TOTAL: 1,139) MINORITY WOMEN 36.2% (39) 14.5% (156) 39.3% (431) 16.4% (18) 39.8% (435) 16.9% (185) 42.% (473) 17.2% (194) 42.7% (481) 17.4% (196) 43.9% (472) 18.5% (199) 43.8% (481) 18.6% (24) 44.4% (499) 19.% (214) 44.9% (511) 19.2% (219) +5.6% (+7) +2.8% (+39) 43.% 19.% PROFESSIONAL (CURRENT TOTAL: 441) MINORITY WOMEN 32.6% (119) 3.1% (11) 36.1% (143) 34.8% (138) 38.1% (155) 35.9% (146) 36.5% (155) 36.% (153) 37.7% (162) 35.6% (153) 38.8% (166) 35.7% (153) 38.9% (172) 34.8% (154) 38.1% (167) 35.2% (154) 38.3% (169) 33.8% (149) +2.2% (+26) 1.% (+11) 4.% (1.7%) 41.% (7.2%) Source: SEPTA EEO/AA Department SEPTA STAT KPI THRU SEP 26