STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2016 THROUGH DECEMBER (JULY 2015 THROUGH DECEMBER 2015)

Transcription

1 STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 216 THROUGH DECEMBER (JULY THROUGH DECEMBER )

2 SEPTA STAT OVERVIEW BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS SAFETY & SECURITY SLIDES Vehicle, Passenger & Station Accidents 3 Lost Time, Non Lost Time 4 5 RESOURCE MANAGEMENT Carbon Footprint & Waste Diversion Rate 6 7 Procurement Turnaround Time 8 Material Availability & Internal Satisfaction 9 11 THE CUSTOMER EXPERIENCE Service Reliability (On Time Performance) 12 Communications, Commendations/Complaints & IT Uptime FINANCIAL EFFICIENCY Unlinked Trips Per Capita & Operating Expenses Per Trip STATE OF GOOD REPAIR & RELIABILITY Vehicle Reliability (Mean Distance Between Failures) Vehicle Replacement 2 Major Project Milestones 21 EMPLOYEE GROWTH AIM Succession Planning 22 Diversity 23 SEPTA STAT KPI THRU DEC 2

3 SAFETY & SECURITY VEHICLE, PASSENGER & STATION INCIDENTS FY216 YEAR TO DATE (THROUGH DECEMBER) THRU DEC: FY216 NOTE: Trend Line Removed from Report; Additional Data Has Been Made Available and a New Baseline Will Be Set Based on FY216 Results. VEHICLE INCIDENTS: 2,236 TOTAL MILEAGE: 42,67,88 VEHICLE INCIDENTS PER 1K MI: 5.25 THRU DEC: FY216 PASSENGER INCIDENTS: 1,732 TOTAL MILEAGE: 42,67,88 PASSENGER INCIDENTS PER 1K MI: 4.6 THRU DEC: FY216 STATION INCIDENTS: 111 TOTAL RAIL RIDERSHIP: 66,88,359 PASSENGER INCIDENTS PER 1K MI: 1.66 SEPTA STAT KPI THRU DEC 3

4 SAFETY & SECURITY LOST TIME EMPLOYEE LOST TIME PER 2, HOURS FY216 YEAR TO DATE (THROUGH DECEMBER) THRU DEC: FY216 FY EMPLOYEE LOST TIME INJURIES: EMPLOYEE WORK HOURS: 9,798,48 9,74,56 LOST TIME PER 2K HOURS: LOST TIME RATE BY MONTH LOST TIME RATE Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 May 12 May 13 May 14 May 15 May 16 Jun 12 Jun 13 Jun 14 Jun 15 Jun TREND GOAL THRU DEC 4 Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU DEC LOST TIME RATE

5 SAFETY & SECURITY NON LOST TIME EMPLOYEE NON LOST TIME PER 2, HOURS THRU DEC: FY216 FY EMPLOYEE NON LOST TIME INJURIES: EMPLOYEE WORK HOURS: 9,798,48 9,74,56 NON LOST TIME PER 2K HOURS: NON LOST TIME RATE BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 May 12 May 13 May 14 May 15 May 16 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 NON LOST TIME RATE NON LOST TIME RATE TREND GOAL THRU DEC FY216 YEAR TO DATE (THROUGH DECEMBER) 5 Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU DEC

6 RESOURCE MANAGEMENT LBS CO2 E PER PMT CARBON FOOTPRINT TREND GOAL THRU DEC YTD.489 CARBON FOOTPRINT FY216 YEAR TO DATE (THROUGH DECEMBER) THRU DEC: FY216 FY DIESEL (GALLONS): 7,24,589 7,388,677 ELECTRICITY (KWH): 229,397,17 243,892,563 GASOLINE (GALLONS): 1,21,33 1,192,526 NATURAL GAS (CCF): 634, ,69 HEATING OIL (GALLONS): 73,162 13,32 STEAM (MLBS): 12,693 9,6 TOTAL EMISSIONS (LBS CO2 E): 394,92,76 413,968,792 PASSENGER MILES (PMT): 713,79, 728,5,5 SEPTA EMISSIONS PER PMT: [COMPARED TO DRIVE ALONE:.87] Non Revenue Vehicles 2% SEPTA GHG INVENTORY (CY) Building Heat 5% Building Electricity 11% Electric Trains & Trolleys 43% Diesel Buses 39% Source: SEPTA Strategic Planning & Analysis, GHG Inventory LBS GHG/PMT EACH SEPTA MODE EMITS LESS GHG PER PASSENGER MILE THAN SINGLE OCCUPANCY VEHICLES Regional Rail.29 Subway Elevated Trolley Bus Private Auto (SOV) METRIC TONS CO2E SEPTA REDUCES REGIONAL TRANSPORTATION GHG BY MORE THAN 3:1 6, 4, 2, 2, 4, 6, 8, 1,, 1,2, 1,4, 1,6, Emissions Produced Emissions Displaced Net Emissions 3.33 SEPTA STAT KPI THRU DEC 6

7 RESOURCE MANAGEMENT WASTE DIVERSION RATE WASTE DIVERSION RATE 28% TREND GOAL 24% FY216 YEAR TO DATE (THROUGH DECEMBER) 2% 16% 11.6% 13.6% 14.% 18.% 19.3% 2.% THRU DEC: FY216 FY 12% 8% 4% 8.3% MUNICIPAL RECYCLING (TONS): MUNICIPAL WASTE (TONS): 1,397 1,6 % WASTE DIVERSION RATE: 19.3% 17.4% 216 YTD 15 COST PER TON (1) (9) (3) (2) Source: SEPTA Strategic Planning & Analysis, Waste Report SEPTA STAT KPI THRU DEC 7 RECYCLING % Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec COST PER TON

8 RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME FY216 (THROUGH DECEMBER) DAYS PROCUREMENT TURNAROUND TIME $ 25, TREND GOAL 21 DAYS PROCUREMENT TURNAROUND TIME $25, 1, TREND GOAL 4 VARIANCE 2.% 12.% 4.% 4.% 12.% 2.% PROCUREMENT TURNAROUND TIME $1, & ABOVE TREND 6.7% 1.3% GOAL 12.7%.% PROCUREMENT SIZE MONTH Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 $ 25K $25 1K $1K+ ACTUAL GOAL ACTUAL GOAL ACTUAL 1.3% (VS. GOAL) 12.7% (VS. GOAL) GOAL +.% (VARIANCE TO GOAL) SEPTA STAT KPI THRU DEC 8

9 RESOURCE MANAGEMENT MATERIAL AVAILABILITY INDICATOR FY216 YEAR TO DATE (THROUGH DECEMBER) VEHICLES BUS FLEET TREND GOAL FY FY216 JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN ALL CAL COM FRA FRTT MID SOU VIC FRO TOT AVG Source: SEPTA Procurement & Supply Chain Management SEPTA STAT KPI THRU DEC 9

10 RESOURCE MANAGEMENT FY YEAR END (THROUGH Q4) INTERNAL SATISFACTION PROCUREMENT SUMMARY RESULTS TOTAL fyq1/2 fyq3 fyq4 RESPONDENTS OVERALL SATISFACTION SATISFACTION WITH OUTCOME % RIGHT VENDOR WAS SELECTED 87.3% 87.5% 88.89% 82.93% SATISFACTION WITH PROCUREMENT STAFF MOST RECENT EXPERIENCE SERVICE QUALITY RESPONSIVENESS COMMUNICATIONS PROACTIVENESS COURTESY KNOWLEDGE fy15q1/2 fy15q3 fy15q SATISFACTION WITH PROCUREMENT PROCESS MOST RECENT EXPERIENCE SEPTA.ORG INFO SEPTA.ORG CLARITY INSIDE.SEPTA INFO INSIDE.SEPTA CLARITY EASE OF UNDERSTANDING INFO ELECTRONIC PROCUREMENT SYSTEM MAINFRAME & ASI APPLICATIONS E GARAGE INTRANET fy15q1/2 fy15q3 fy15q4 SEPTA STAT KPI THRU DEC 1

11 RESOURCE MANAGEMENT INTERNAL SATISFACTION INFORMATION TECHNOLOGY 1% 9% 7.5% 3.8% FY216 THROUGH Q2 "MY PROBLEM WAS RESOLVED TO MY COMPLETE SATISFACTION" 4.5% 4.% 3.8% 3.8% 2.5% 3.4% 3.% 3.5% 3.3% 2.9% 4.% 3.8% 8% 19.8% 22.7% 23.3% 23.4% 23.1% 3.3% 29.9% % COMPLETE SATISFACTION 7% 6% 5% 4% 3% 68.9% 69.8% 69.2% 69.6% 7.2% 63.2% 62.9% STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE 2% 1% % THRU Q1 THRU Q2 THRU Q3 THRU Q4 216 THRU Q1 216 THRU Q2 IT SATISFACTION SURVEY SEPTA STAT KPI THRU DEC 11

12 THE CUSTOMER EXPERIENCE 8.% 78.% 76.% 74.% 72.% 7.% BUS & TROLLEY BUS 77.5% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 99.2% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 97.9% % 8.% 78.% 76.% 74.% 72.% 79.7% 21 CITY TROLLEYS 95.% 93.% 91.% 89.% 87.% 85.% MEDIA SHARON HILL LINES 92.5% 1.% 98.% 96.% 94.% 92.% 9.% NORRISTOWN HIGH SPEED LINE 99.7% % 9.% 87.% 84.% 81.% 78.% 8.8% 21 REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% CCT CITY 78.2% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 9.2% FY216 YEAR TO DATE (THROUGH DECEMBER) SEPTA STAT KPI THRU DEC

13 THE CUSTOMER EXPERIENCE COMMUNICATIONS 5, 4, 3, 2, 1, COMMUNICATION ACTIVITY INDEX 216 PROJ SEPTA.ORG 1K PAGEVIEWS SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER GOAL FY216 YEAR TO DATE (THROUGH DECEMBER) THRU DEC: FY216 FY SEPTA.ORG TRAFFIC (1K) 61,16 57,878 CONTROL CENTER TWEETS: 22,116 1,341 APP DOWNLOADS: 62,237 83,254 SEPTA_SOCIAL COMPOSITE: 21,757 2,755 TOTAL ACTIVITY INDEX: 167,27 172,228 INDEX SUBCOMPONENT 45, 4, 35, 3, 25, 2, 15, 1, 5, INDEX CATEGORIES BY MONTH 4,735 3,386 1,522 4,824 1,965 1,974 2,63 2,63 3,374 19, 1,254 2,2981,484 3,47 3,45422,6 1,479 13,2 16,1 11,6 1,378 1,3121,37 1,89 2,78 3,328 3,731 4,69 19,289 11, 9,83 7,95 7,968,24 8,69 13,228 16,673 13,767 2,784 3,423 3,44 2,629 12,218 12,95212,422 11,915 8,7379,472 1,891,6931,833 9,499,81 8,98 3,918 3,624 2,129 2,7792,561 2,7542,962 2,74 2,979 3,99 3,2892,964 3,3113,186 3,3343,75 3,8973,952 4,644 3,827 4,63 5,8 3,716 3,673 3,67 3,515 3,326 3,143,95 3,61 9,552 9,4179,329 9,2269,4921,285 12,5,8421,332 9,683 9,8289,848 9,7389,598 9,6439,675 9,599,6341,8221,4711,192 9,36 1,599,961,461,121 12,559 9,4799,181 9,36 SEPTA.ORG (1K VIEWS)2 SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER TWEETS GOAL Source: SEPTA Control Center, Information Technology, Customer Service Departments SEPTA STAT KPI THRU DEC 13

14 THE CUSTOMER EXPERIENCE COMMENDATIONS/ COMPLAINTS.1 COMMENDATIONS TO COMPLAINTS FY216 YEAR TO DATE (THROUGH DECEMBER) RATIO THRU DEC: FY216 FY COMMENDATIONS: 1,279 1,211 COMPLAINTS: 23,627 19,876. TREND GOAL THRU DEC RATIO: COMMENDATIONS & COMPLAINTS BY MONTH COMMENDATIONS & COMPLAINTS 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 2,781 2,83 3,398 3,467 2,934 2,772 3,894 3,112 3,96 2,738 2,953 3,124 2,994 2,839 3,897 4,6 3,448 3,413 3,66 3,72 3,13 3,1 2,888 4,17 3,622 3, ,176 4,252 4,46 3, COMMENDATIONS COMPLAINTS Source: SEPTA Veritas Reports SEPTA STAT KPI THRU DEC 14

15 THE CUSTOMER EXPERIENCE IT UPTIME 1.% UPTIME OF MISSION CRITICAL IT SYSTEMS 99.99% 1.% 99.78% 99.76% 99.71% 99.99% FY216 YEAR TO DATE (THROUGH DECEMBER) UPTIME % 99.% 98.% 97.% 98.46% THRU DEC: FY216 FY WEBSITE TOTAL DOWN: HRS HRS WEBSITE UPTIME: 1% 1% 96.% 95.% API/REALTIME TOTAL DOWN: 41 HRS 119 HRS API/REALTIME UPTIME: 99.7% 97.4% WEBSITE API/REAL/TIME GOAL UPTIME % 1% 99% 98% 97% 96% 95% 94% 93% 92% 91% 9% 98.8% 99.9% 99.96% 99.9% 99.9% 99.96% 99.96% 99.2% 99.% 98.8% UPTIME BY MONTH 97.5% 94.9% 91.7% 99.97% 99.4% 99.4% GOAL: 99.99% 99.8% 99.6% 99.3% 99.5% WEBSITE API/REAL TIME GOAL Source: SEPTA Information Technology Department SEPTA STAT KPI THRU DEC 15

16 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA 1 UNLINKED PASSENGER TRIPS PER CAPITA FY216 YEAR TO DATE (THROUGH DECEMBER) THRU DEC: FY216 FY UNLINKED PASSENGER TRIPS: 158,461, 161,778, REGIONAL POPULATION: 4,79,583 4,79,583 TRIPS PER CAPITA: UNLINKED PASSENGER TRIPS BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 May 12 May 13 May 14 May 15 May 16 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 CTD STD RRD Source: SEPTA Board Report 16 MILLIONS OF TRIPS TRIPS PER SE PA RESIDENT THRU DEC TREND GOAL SEPTA STAT KPI THRU DEC

17 FINANCIAL EFFICIENCY OPERATING EXPENSES PER UNLINKED TRIP $5. $4.5 $4. $3.5 $3. $2.5 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS $3.9 $4.23 $4. $3.9 $3.71 $4.11 THRU DEC: FY216 FY OPERATING EXPENSE: $651,586, $647,444, UNLINKED PASSENGER TRIPS: 158,461, 161,778, OPERATING EXPENSE PER TRIP: $4.11 $4. OPERATING EXPENSES PER UNLINKED PASSENGER TRIP BY MONTH $5. $4.5 $4. $3.5 $3. $2.5 $2. $1.5 $1. $.5 $. $4.64 $4.29 $4.18 $3.91 $3.75 $4.1 Jul 12 Jul 13 Jul 14 Jul 15 Aug 12 Aug 13 Aug 14 Aug 15 Sep 12 Sep 13 Sep 14 Sep 15 Oct 12 Oct 13 Oct 14 Oct 15 Nov 12 Nov 13 Nov 14 Nov 15 Dec 12 Dec 13 Dec 14 Dec 15 Jan 13 Jan 14 Jan 15 Jan 16 Feb 13 Feb 14 Feb 15 Feb 16 Mar 13 Mar 14 Mar 15 Mar 16 Apr 13 Apr 14 Apr 15 Apr 16 May 13 May 14 May 15 May 16 Jun 13 Jun 14 Jun 15 Jun 16 Source: SEPTA Board Report, National Transit Database 17 EXPENSE PER TRIP EXPENSE PER TRIP SEPTA INDUSTRY PHILA CPI U THRU DEC FY216 YEAR TO DATE (THROUGH DECEMBER) SEPTA STAT KPI THRU DEC

18 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF TRACKED AT DISTRICT LEVEL SEE FOLLOWING PAGE 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 17,552 12, 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 99, , 8, 6, 4, 2, CITY TROLLEYS 8,85 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES 18,622 NORRISTOWN HIGH SPEED LINE 6, 54,647 48, 36, 24, 12, , 48, 36, 24, 12, REGIONAL RAIL 23,445 25, 2, 15, 1, 5, FY216 YEAR TO DATE (THROUGH DECEMBER) CCT CITY 15,599 5, 4, 3, 2, 1, CCT SUBURBAN 46, SEPTA STAT KPI THRU DEC

19 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, ALLEGHENY 5,982 15, 12, 9, 6, 3, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) CALLOWHILL 7,278 15, 12, 9, 6, 3, COMLY 12,476 FY216 YEAR TO DATE (THROUGH DECEMBER) 19 FRANKFORD 15, 12,94 12, 9, 6, 3, 15, 12, 9, 6, 3, MIDVALE 6,821 15, 12, 9, 6, 3, SOUTHERN 7,521 FRONTIER 3, 26,5 24, 18, 12, 6, 3, 24, 18, 12, 6, 11 VICTORY 13,4 SEPTA BUS OPERATING LOCATIONS CITY DISTRICT SUBURBAN DISTRICT SEPTA STAT KPI THRU DEC

20 STATE OF GOOD REPAIR & RELIABILITY BUS & RAIL VEHICLE REPLACEMENT PROGRESS UPDATES FY216 YEAR TO DATE (THROUGH DECEMBER) Source: SEPTA Vehicle Engineering SEPTA STAT KPI THRU DEC 2

21 STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE % JAN JUN : MAJOR PROJECT DEADLINES: 41 COMPLETED WITHIN 9 DAYS: 35 % ACHIEVEMENT: 85.4% JUL DEC : MAJOR PROJECT DEADLINES: 5 COMPLETED WITHIN 9 DAYS: 43 % ACHIEVEMENT: 86.% TREND GOAL 6 MAJOR PROJECT MILESTONES MADE & MISSED BY SIX MONTH PERIOD NUMBER OF MILESTONES FY21 1 FY21 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY216 1 MAKES MISSES Source: SEPTA EM&C Project Control Department SEPTA STAT KPI THRU DEC 21

22 EMPLOYEE GROWTH AIM SUCCESSION PLANNING AIM SUCCESSION PLANNING PROGRAM FTA Awards Innovative Workforce Development Grant to SEPTA AIM Program Planning Initiated AIM Pool of Candidates Finalized Mentor Program Developed & Implemented; Participant Development Goals Established Monthly Leadership Development; Quarterly Mentor/ Manager Status Reviews 216 TARGET: Program Implementation Review Completed TARGET: Phase II Key Position Analysis Conducted TARGET: Phase II Selection Process Completed TARGET: 5% Fill Rate for Key Vacant Positions PROGRESS UPDATE 26 Participants in AIM Pool 2 for 2 on Key Strategic Positions Filled from Pool 7 Intermediate Promotions Also Received Among Participants Plans Underway to Expand Succession Planning Programs to Front Line Managers and Directors Source: SEPTA Training Department SEPTA STAT KPI THRU DEC 22

23 EMPLOYEE GROWTH DIVERSITY CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN AND MINORITY HIRING EFFORTS JOB CATEGORY GOAL AREA REFERENCE BASELINE TREND (AS OF:) PROGRESS 7/1/8 7/1/13 7/1/14 7/1/15 1/1/15 1/1/16 7/13 7/15 TARGET 7/1/19 GAP MANAGEMENT (CURRENT TOTAL: 1,74) MINORITY WOMEN 36.2% (39) 14.5% (156) 39.3% (431) 16.4% (18) 39.8% (435) 16.9% (185) 42.% (473) 17.2% (194) 42.7% (481) 17.4% (196) 43.9% (472) 18.5% (199) +4.6% (+41) +1.1% (+19) 43.% 19.% (.5%) PROFESSIONAL (CURRENT TOTAL: 428) MINORITY WOMEN 32.6% (119) 3.1% (11) 36.1% (143) 34.8% (138) 38.1% (155) 35.9% (146) 36.5% (155) 36.% (153) 37.7% (162) 35.6% (153) 38.8% (166) 35.7% (153) +2.7% (+23) +.9% (+15) 4.% (1.2%) 41.% (5.3%) Source: SEPTA EEO/AA Department SEPTA STAT KPI THRU DEC 23