Mountain View Community Shuttle Monthly Operations Report

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1 Mountain View Community Shuttle Monthly Operations Report December 6, 2018

2 Contents Passengers per Day, Table Passengers per Day, Chart Ridership Year-To-Date Average Daily Ridership Additional Ridership Data: Month Total Use (Boarding & Alighting) by Stops Shuttle On-Time Performance Summary of Website Activity Summary of TripShot App Activity Complaints Received by CSR Staff

3 Passengers per Day, Table Thu, Nov 1 Fri, Nov 2 Sat, Nov Sun, Nov 4 Mon, Nov 5 Tue, Nov 6 Wed, Nov 7 Thu, Nov 8 Fri, Nov 9 Sat, Nov Sun, Nov 11 Mon, Nov 12 Tue, Nov 13 Wed, Nov 14 Thu, Nov 15 Fri, Nov 16 Sat, Nov Sun, Nov 18 Mon, Nov 19 Tue, Nov 20 Wed, Nov 21 Thu, Nov 22 Fri, Nov 23 Sat, Nov Sun, Nov 25 Mon, Nov 26 Tue, Nov 27 Wed, Nov 28 Thu, Nov 29 Fri, Nov Passengers per Day, Chart Daily Ridership Thu, Nov 1 Fri, Nov 2 Sat, Nov 3 Sun, Nov 4 Mon, Nov 5 Tue, Nov 6 Wed, Nov 7 Thu, Nov 8 Fri, Nov 9 Sat, Nov 10 Sun, Nov 11 Mon, Nov 12 Tue, Nov 13 Wed, Nov 14 Thu, Nov 15 Fri, Nov 16 Sat, Nov 17 Sun, Nov 18 Mon, Nov 19 Tue, Nov 20 Wed, Nov 21 Thu, Nov 22 Fri, Nov 23 Sat, Nov 24 Sun, Nov 25 Mon, Nov 26 Tue, Nov 27 Wed, Nov 28 Thu, Nov 29 Fri, Nov 30

4 Ridership Year-To-Date Total/ 2017 Total/ 2018 % change Weekday Totals/ 2017 Weekday Totals/ 2018 % change Weekend Totals/ 2017 Weekend Totals/ 2018 % change January % % % February % % % March % % % April % % % May % % % June % % % July % % % August % % % September % % % October % % % November % % % December Year to Date 189, ,998 Average Daily Ridership Average Weekday / 2017 Average Weekday/ 2018 % change Average Weekend/ 2017 Average Weekend/ 2018 % change January % % February % % March % % April % % May % % June % % July % % August % % September % % October % % November % % December YTD Average % %

5 Monthly Average Ridership Average Weekday/2017 Average Weekday/2018 Average Weekend/2017 Average Weekend/2018 Weekday Ridership by Loop Loop 1 Loop 2 Loop 3 Loop 4 Loop 5 Loop 6 Loop 7 Loop Weekend and Holiday Ridership by Loop Loop 1 Loop 2 Loop 3 Loop 4 Loop 5 Loop 6 Loop 7 Loop 8 Saturday Sunday Holiday 7.00% 6.00% 5.00% 4.00% 3.00% 2.00% 1.00% 0.00% (The y-axis percentage values show a respective loop s weight of total weekend ridership.) Peak Service Loop in November: 6th loop, 3:00 PM 4:25 PM.

6 Additional Ridership Data: The number of bicycles carried in November: 255 The number of wheelchair lift usage in October: 5 Month Total Use (Boarding & Alighting) by Stops GRAY Route RED Route San Antonio Center % San Antonio Center % Senior/Teen Center % MV Transit Center % MV Transit Center % Grant Rd. (Red) % Grant Rd % Senior/Teen Center (Red) % Middlefield/Easy % Rengstorff/Middlefield (Red) % Rengstorff/Middlefield % El Camino Real/Sylvan (Red) % Middlefield/Terra Bella % Middlefield/Easy (Red) % Graham Middle School % Middlefield/Moffett (Red) % Middlefield/Moffett % Civic Center (Red) % El Camino Real/Sylvan % El Camino Hospital % Whisman Station % Sylvan Park (Red) % Cuesta/Miramonte % California/Ortega East % Civic Center % Whisman Station (Red) % Rengstorff/Central % Middlefield/Terra Bella (Red) % Sylvan Park % California/Rengstorff (Red) % California/Ortega West % California/Rengstorff % California/Rengstorff % Castro/El Camino Real (Red) % Whisman/Middlefield % Rengstorff/Central (Red) % Castro/El Camino Real (Gray) % Villa/Franklin (Red) % California/Ortega East % Shoreline/Middlefield #1 (Red) % El Camino Hospital % Cuesta/Miramonte (Red) % Community Center % Grant/Eunice % Shoreline/Middlefield #3 (Gray) % Rengstorff/Montecito (Red) % Villa/Franklin % Whisman/Middlefield (Red) % Rengstorff/Montecito % Graham Middle School (Red) % Villa/Shoreline % California/Ortega West % Grant/Eunice % Villa/Mariposa % Shoreline/Pear % Community Center (Red) % Cuesta/Grant % Cuesta/Grant % Cuesta/Grant (Gray) % Shoreline/Pear % Shoreline/Middlefield # % Shoreline/Middlefield # % Total % Total %

7 Shuttle On-Time Performance Percentage of being on-time: On-Time performance data is gathered from the TripShot app, which provides accurate GPS data for the shuttles and records their arrival and departure times from all stops. Because the TripShot app allows the shuttles to be tracked throughout the entire route, Overall On-Time Performance averages are collected from 3 centralized stops. A shuttle is On Time if it departs between 1 minute early to 5 minutes late of the scheduled departure time. Overall average of all shuttles being on time is 84.5%* Overall On-Time Performance 100.0% 80.0% 84.5% 60.0% 40.0% 20.0% 0.0% AVE 100.0% 80.0% 60.0% 40.0% 20.0% 0.0% San Antonio On-Time Performance % AVE

8 MV Transit Center On-Time Performance 100.0% 80.0% 81.2% 60.0% 40.0% 20.0% 0.0% AVE 100.0% 80.0% 60.0% 40.0% 20.0% 0.0% El Camino Hospital On-Time Performance % AVE Average Time Behind-Schedule in minutes: Average arrival time was determined by averaging all shuttle arrival times at the San Antonio Center, MV Transit Center, and El Camino Hospital. Average Arrival Time: 3 minutes and 6 seconds (03:06) behind schedule. Below average OTP is due to ongoing road work on Grant Road.

9 Summary of Website Activity Year To Date/Monthly Report

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12 Summary of TripShot App Activity Thu, Nov 1 Fri, Nov 2 Sat, Nov 3 Sun, Nov 4 Mon, Nov 5 Tue, Nov 6 Wed, Nov 7 Thu, Nov 8 Fri, Nov 9 Sat, Nov 10 Daily TripShot App Usage Sun, Nov 11 Mon, Nov 12 Tue, Nov 13 Wed, Nov 14 Thu, Nov 15 Fri, Nov 16 Sat, Nov 17 Sun, Nov 18 Mon, Nov 19 Tue, Nov 20 Wed, Nov 21 Thu, Nov 22 Fri, Nov 23 Sat, Nov 24 Sun, Nov 25 Mon, Nov 26 Tue, Nov 27 Wed, Nov 28 Thu, Nov 29 Fri, Nov Monthly Users Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Devices Used 43% 57% ios Android Users*: 1306 App Sessions: 2290 *User information is not required by the TripShot app and therefore, these numbers represent a low-end estimation based on the data available

13 Complaints Received by CSR Staff There was one complaint about a driver speeding. o GPS records did not validate the complaint, but all drivers were reminded to slow down, especially in poor weather conditions