STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2018 THROUGH SEPTEMBER (JULY 2017 THROUGH SEPTEMBER 2017)

Transcription

1 STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 218 THROUGH SEPTEMBER (JULY THROUGH SEPTEMBER )

2 SEPTA STAT OVERVIEW BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS CONTENTS SAFETY & SECURITY SLIDES Vehicle, Passenger & Station Accidents 3 Lost Time, Non Lost Time 4 5 RESOURCE MANAGEMENT Carbon Footprint & Diesel Fuel Consumption 6 7 Waste Diversion Rate 8 Procurement Turnaround Time 9 Material Availability & Internal Satisfaction 1 12 THE CUSTOMER EXPERIENCE Service Reliability (On Time Performance) 13 Communications, Commendations/Complaints & IT Uptime FINANCIAL EFFICIENCY Unlinked Trips Per Capita & Operating Expenses Per Trip Marketing Partnerships (Philadelphia Eagles) 19 STATE OF GOOD REPAIR & RELIABILITY Vehicle Reliability (Mean Distance Between Failures) 2 21 Vehicle Replacement 22 Major Project Milestones & Asset Condition 23 EMPLOYEE GROWTH AIM Succession Planning Diversity 26 SEPTA STAT KPI THRU SEP 2

3 SAFETY & SECURITY INCIDENT RATE INCIDENT RATE INCIDENT RATE VEHICULAR ACCIDENTS PER 1, MILES FY 13 Adjusted Baseline Vehicular Accidents Per 1, Miles FY 17 Adjusted Goal FY '18 Goal SBP 5 yr Adjusted Goal FY 218 YTD FY PASSENGER INCIDENTS PER 1, MILES 4.22 FY 13 Adjusted Baseline FY 218 YTD FY STATION INCIDENTS PER 1M PASSENGER TRIPS VEHICLE, PASSENGER & STATION INCIDENTS Passenger Incidents Per 1, Miles FY 17 Adjusted Goal FY '18 Goal SBP 5 yr Adjusted Goal FY 13 Adjusted Baseline Station Incidents Per 1M Trips FY 17 Adjusted Goal FY '18 Goal FY218 YEAR TO DATE (THROUGH SEP) THRU SEP: FY218 VEHICLE INCIDENTS: 1,18 TOTAL MILEAGE: 21,633,788 VEHICLE INCIDENTS PER 1K MI: 4.71 THRU SEP: FY218 PASSENGER INCIDENTS: 762 TOTAL MILEAGE: 21,633,788 PASSENGER INCIDENTS PER 1K MI: 3.52 THRU SEP: FY218 STATION INCIDENTS: 13 TOTAL RAIL RIDERSHIP: 28,687,593 STATION INCIDENTS PER 1M PASSENGER TRIPS:.45 FY 218 YTD FY SBP 5 yr Adjusted Goal SEPTA STAT KPI THRU SEP 3

4 SAFETY & SECURITY LOST TIME EMPLOYEE LOST TIME PER 2, HOURS FY218 YEAR TO DATE (THROUGH SEP) THRU SEP: FY218 FY EMPLOYEE LOST TIME INJURIES: 85 1 EMPLOYEE WORK HOURS: 4,616,432 4,736,619 LOST TIME PER 2K HOURS: LOST TIME RATE BY MONTH LOST TIME RATE Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Oct 17 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Nov 17 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Dec 17 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Jan 18 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Feb 18 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Mar 18 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 Apr 18 May 12 May 13 May 14 May 15 May 16 May 17 May 18 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Jun YTD TREND GOAL THRU SEP 4 Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU SEP LOST TIME RATE

5 SAFETY & SECURITY NON LOST TIME EMPLOYEE NON LOST TIME PER 2, HOURS THRU SEP: FY218 FY EMPLOYEE NON LOST TIME INJURIES: EMPLOYEE WORK HOURS: 4,616,432 4,913,28 NON LOST TIME PER 2K HOURS: NON LOST TIME RATE BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Oct 17 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Nov 17 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Dec 17 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Jan 18 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Feb 18 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Mar 18 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 Apr 18 May 12 May 13 May 14 May 15 May 16 May 17 May 18 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Jun 18 NON LOST TIME RATE YTD 218 NON LOST TIME RATE TREND GOAL THRU SEP FY218 YEAR TO DATE (THROUGH SEP) Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU SEP 5

6 RESOURCE MANAGEMENT LBS CO2 E PER PMT CARBON FOOTPRINT 211 THRU SEP TREND GOAL CARBON FOOTPRINT FY218 YEAR TO DATE (THROUGH SEP) THRU SEP: FY218 FY DIESEL (GALLONS): 3,52,786 3,773,743 ELECTRICITY (KWH): 117,975, ,125,639 GASOLINE (GALLONS): 63,125 63,766 NATURAL GAS (CCF): 18,776 12,74 HEATING OIL (GALLONS): STEAM (MLBS): 1,6 881 TOTAL EMISSIONS (LBS CO2 E): 39,393,79 46,599,146 PASSENGER MILES (PMT): 315,44,5 344,745, SEPTA EMISSIONS PER PMT: [COMPARED TO DRIVE ALONE:.87] Building Heat 5% Non Revenue Vehicles 3% SEPTA GHG INVENTORY (CY) Building Electricity 1% Electric Trains & Trolleys 4% Diesel Buses 42% Regional Rail.29 Subway Elevated Source: SEPTA Strategic Planning & Analysis, GHG Inventory LBS GHG/PMT EACH SEPTA MODE EMITS LESS GHG PER PASSENGER MILE THAN SINGLE OCCUPANCY VEHICLES Trolley Bus Private Auto (SOV) METRIC TONS CO2E SEPTA REDUCES REGIONAL TRANSPORTATION GHG BY MORE THAN 3:1 6, 4, 2, 2, 4, 6, 8, 1,, 1,2, 1,4, 1,6, Emissions Produced Emissions Displaced Net Emissions 3.33 SEPTA STAT KPI THRU SEP 6

7 RESOURCE MANAGEMENT DIESEL VS. HYBRID FISCAL YEAR DIESEL OR TO DATE HYBRID MILES GALLONS MPG DIESEL* 27,314,576 9,535, FY HYBRID 18,75,72 4,477, TOTAL* 45,39,278 14,13, DIESEL* 25,444,676 8,818, FY HYBRID 2,12,488 5,25, TOTAL* 45,457,164 14,68, DIESEL* 21,92,297 6,849, FY HYBRID 24,42,55 6,725, TOTAL* 45,494,352 13,575, DIESEL* 2,97,29 6,632, FY HYBRID* 24,132,592 6,64, TOTAL* 45,39,81 13,272, DIESEL* 4,961,24 1,614, FY218 YTD HYBRID* 6,254,23 1,771, TOTAL* 11,215,263 3,386, FY218 YTD BY LOCATION LOCATION DIESEL OR HYBRID MILES GALLONS MPG FRONTIER DIESEL 837, , HYBRID 449,142 88, VICTORY DIESEL 1,26,67 36, HYBRID 621, , ALLEGHENY HYBRID* 861,67 314, CALLOWHILL DIESEL 574, , HYBRID 625, , COMLY DIESEL* 236,729 75, HYBRID* 1,129, , FRANKFORD DIESEL 569, , HYBRID 3,659 82, GERMANTOWN DIESEL 138,637 25, MIDVALE DIESEL* 644, , HYBRID* 1,715,97 59, SOUTHERN DIESEL 932,77 317, FY218 YEAR TO DATE (THROUGH SEP) HYBRID SAVINGS 41% 32% 18% 15% 15% HYBRID SAVINGS 15% GALLONS 2,, 18,, 16,, 14,, 12,, 1,, DIESEL FUEL CONSUMPTION BY FLEET FLEET DIESEL / HYBRID MILES GALLONS MPG 2 NEW FLYER D4LF DIESEL 474, , NEW FLYER D4LF DIESEL 1,144, , NEW FLYER DE4LF HYBRID 7,327 2, NEW FLYER DE4LF HYBRID 143,859 47, NEW FLYER D4LF DIESEL 1,94,71 597, NEW FLYER D4LF DIESEL 1,263, , NEW FLYER DE4LF HYBRID 1,4, , NEW FLYER DE4LF HYBRID 882,77 236, NEW FLYER DE4LF HYBRID 1,243,58 288, NEW FLYER DE4LF HYBRID 844, , NOVA NOVA LFS HEV 6 HYBRID 527,412 29, NOVA NOVA LFS HEV 6 HYBRID 268,615 12, NOVA NOVA LFS HEV 4 HYBRID 713, , NOVA NOVA LFS HEV 6 HYBRID 357, , NOVA NOVA LFS HEV 6 HYBRID 212,638 87, NEW FLYER D3LF DIESEL 138,637 25, NEW FLYER DE4LF HYBRID 12,53 3, ANNUAL DIESEL USE (INCLUDING NON REVENUE VEHICLES) 17.1M 16.8M 16.7M 15.9M 15.6M 15.3M 15.M 14.9M 14.9M 14.3M 14.M FY7 FY8 FY9 FY1 FY11 FY12 FY13 FY14 FY15 FY16 FY17 SEPTA STAT KPI THRU SEP 7

8 RESOURCE MANAGEMENT WASTE DIVERSION RATE WASTE DIVERSION RATE 28% 24% 2% 16% 12% 8% 4% % 8.3% 11.6% TREND GOAL 14.5% 15.% 17.% 18.7% 18.1% 15.8% FY218 YEAR TO DATE (THROUGH SEP) THRU SEP: FY218 FY MUNICIPAL RECYCLING (TONS): MUNICIPAL WASTE (TONS): WASTE DIVERSION RATE: 15.8% 21.3% YTD RECYCLING % COST PER TON (1) () COST PER TON Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Source: SEPTA Strategic Planning & Analysis, Waste Report SEPTA STAT KPI THRU SEP 8

9 RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME PROCUREMENT TURNAROUND TIME $ 25, FY218 (THROUGH SEP) PROCUREMENT TURNAROUND TIME $25, 1, PROCUREMENT TURNAROUND TIME $1, & ABOVE DAYS DAYS VARIANCE 15.% 7.% 1.% 9.% 17.% 6.7% 1.3% 11.4% 11.5% 25.% 2.6% TREND GOAL YTD 218 TREND GOAL YTD 218 TREND GOAL YTD 218 PROCURE MENT SIZE MONTH Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 $ 25K $25 1K $1K+ GOAL ACTUAL GOAL ACTUAL GOAL ACTUAL % (VS. GOAL) 11.4% (VS. GOAL) 11.5% (VS. GOAL) +.% (VARIANCE TO GOAL) SEPTA STAT KPI THRU SEP 9

10 RESOURCE MANAGEMENT MATERIAL AVAILABILITY INDICATOR FY218 YEAR TO DATE (THROUGH SEP) BUS FLEET VEHICLES TREND GOAL FY FY218 JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN ALL CAL COM FRA FRT MID SOU VIC FRO TOT AVG Source: SEPTA Procurement & Supply Chain Management SEPTA STAT KPI THRU SEP 1

11 RESOURCE MANAGEMENT FY218 YEAR (THROUGH H2) INTERNAL SATISFACTION PROCUREMENT SUMMARY RESULTS TOTAL H1 H2 H1 H2 H1 H2 RESPONDENTS OVERALL SATISFACTION SATISFACTION WITH OUTCOME % RIGHT VENDOR WAS SELECTED 85.84% 87.5% 88.89% 82.93% 81.4% 88.73% 86.21% SATISFACTION WITH PROCUREMENT STAFF MOST RECENT EXPERIENCE SERVICE QUALITY RESPONSIVENESS COMMUNICATIONS PROACTIVENESS COURTESY KNOWLEDGE H1 H2 H1 H2 H1 H SATISFACTION WITH PROCUREMENT PROCESS MOST RECENT EXPERIENCE SEPTA.ORG INFO SEPTA.ORG CLARITY INSIDE SEPTA INFO INSIDE SEPTA CLARITY EASE OF UNDERSTANDING INFO ELECTRONIC PROCUREMENT SYSTEM MAINFRAME & ASI APPLICATIONS E GARAGE INTRANET H1 H2 H1 H2 H1 H2 SEPTA STAT KPI THRU SEP 11

12 RESOURCE MANAGEMENT INTERNAL SATISFACTION INFORMATION TECHNOLOGY NEW MEASUREMENT SCALE BEGINNING FY Q4 OVERALL SATISFACTION SATISFACTION WITH HELP DESK STAFF 218 Q1 Q4 Q3 Q RESPONSIVENESS COURTESY Q2 Q3 Q4 218 Q SATISFACTION WITH IT TECHNICIAN STAFF QUALITY OF SERVICE PROACTIVENESS COURTESY KNOWLEDGE Q2 Q3 Q4 218 Q1 SEPTA STAT KPI THRU SEP 12

13 THE CUSTOMER EXPERIENCE BUS & TROLLEY BUS 8.% 78.% 76.% 74.% 72.% 7.% 78.9% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 99.2% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 97.7% % 8.% 78.% 76.% 74.% 72.% 74.4% CITY TROLLEYS 97.% 95.% 93.% 91.% 89.% 87.% 85.% MEDIA SHARON HILL LINES 95.8% NORRISTOWN HIGH SPEED LINE 99.7% 1.% 98.% 96.% 94.% 92.% 9.% % 9.% 8.% 7.% 6.% 5.% 88.2% REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% FY218 YEAR TO DATE (THROUGH SEP) CCT CITY 83.9% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 92.% SEPTA STAT KPI THRU SEP

14 THE CUSTOMER EXPERIENCE COMMUNICATIONS 6, 4, 2, COMMUNICATION ACTIVITY INDEX FY218 YEAR TO DATE (THROUGH SEP) THRU SEP: FY218 FY SEPTA.ORG TRAFFIC (1K) 24,581 31,982 CONTROL CENTER TWEETS: 1,798 18,195 APP DOWNLOADS: 18,874 29,49 SEPTA_SOCIAL COMPOSITE: 13,52 22, PROJ SEPTA.ORG 1K COMPOSITE APP DOWNLOADS CONTROL CENTER GOAL TOTAL ACTIVITY INDEX: 67,755 12,161 INDEX CATEGORIES BY MONTH 4, 35, 3, 25, 2, 15, 1, 5, 4,824 3,731 4,69 13,2 3,423 3,44 2,629 1,693 1,833 9,49 9,81 8,98 5,8 3,515 3,326 3,14 3,95 3,61 1,461 1,121 12,559 9,479 9,181 9,36 3,911 12,189 6,2 11,894 3,35 3,674 3,19 3,6 2,741 9,728 9,385 9,65 8,376 7,816 3,572 4,75 3,967 4,57 3,954 8,877 9,19 8,797 8,638 9,263 5,57 12,84 6,752 12,13 7,325 6,658 5,37 4,516 4,923 1,489 6,3 11,558 8,56 8,96 7,87 5,11 6,285 4,362 5,45 4,951 4,738 5,38 4,547 3,321 8,127 6,171 5,685 4,682 4, ,84 3,431 7,677 1,514 7,975 4,239 2, ,233 4,425 4,632 4,481 4,875 4,325 4,622 4,555 9,752 1,11 1,381 11,561 9,378 9,666 8,64 9,932 8,734 8,656 8,87 8,387 8,61 8,133 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 INDEX SUBCOMPONENT SEPTA.ORG (1K VIEWS) SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER TWEETS GOAL Source: SEPTA Control Center, Information Technology, Customer Service Departments SEPTA STAT KPI THRU SEP 14

15 THE CUSTOMER EXPERIENCE COMMENDATIONS/ COMPLAINTS COMMENDATIONS TO COMPLAINTS THRU SEP: FY218 FY COMMENDATIONS: COMPLAINTS: 12,88 14,981 RATIO: COMMENDATIONS & COMPLAINTS BY MONTH 6, 5, 4, 3, 2, 1, 7/13 8/13 9/13 1/13 11/13 12/13 1/14 2/14 3/14 4/14 5/14 6/14 7/14 8/14 9/14 1/14 11/14 12/14 1/15 2/15 3/15 4/15 5/15 6/15 7/15 8/15 9/15 1/15 11/15 12/15 1/16 2/16 3/16 4/16 5/16 6/16 7/16 8/16 9/16 1/16 11/16 12/16 1/17 2/17 3/17 4/17 5/17 6/17 7/17 8/17 9/17 COMMENDATIONS COMPLAINTS Source: SEPTA Veritas Reports 15 COMMENDATIONS & COMPLAINTS RATIO YTD TREND GOAL THRU SEP FY218 YEAR TO DATE (THROUGH SEP) SEPTA STAT KPI THRU SEP

16 THE CUSTOMER EXPERIENCE IT UPTIME 1.% UPTIME OF MISSION CRITICAL IT SYSTEMS 99.99% 1.% 99.99% 1.% 99.78% 99.76% 99.76% 99.68% 99.99% FY218 YEAR TO DATE (THROUGH SEP) UPTIME % 99.% 98.% 97.% 98.46% 98.37% THRU SEP: FY218 FY WEBSITE DOWNTIME: HR HRS WEBSITE UPTIME: 1% 1% 96.% 95.% YTD 218 API/REALTIME DOWNTIME: 12HRS 9.35HRS API/REALTIME UPTIME: 99.68% 99.59% UPTIME % 1% 98% 96% 94% 92% 9% 88% 86% 84% 82% 8% 99.9% 99.2% 99.9%99.9% 99.96% 98.8% WEBSITE API/REAL TIME GOAL 94.9% 91.7% 97.5% GOAL: 99.99% UPTIME BY MONTH 99.97% 99.4% 99.8%99.6% 99.3% 99.5% 99.8%99.8% 99.2% 84.7% 99.8% 99.9% 98.8% 99.6%99.8% 99.7% 99.6% 99.8% 99.8%99.9%1.% 99.% 98.3% Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 WEBSITE API/REAL TIME GOAL Source: SEPTA Information Technology Department SEPTA STAT KPI THRU SEP 16

17 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA 1 UNLINKED PASSENGER TRIPS PER CAPITA FY218 YEAR TO DATE (THROUGH SEP) THRU SEP: FY218 FY UNLINKED PASSENGER TRIPS: 7,9, 76,61, REGIONAL POPULATION: 4,95,71 4,88,722 TRIPS PER CAPITA: UNLINKED PASSENGER TRIPS BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 12 May 13 May 14 May 15 May 16 May 17 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 CTD STD RRD Source: SEPTA Board Report 17 MILLIONS OF TRIPS TRIPS PER SEPTA RESIDENT YTD 218 THRU SEP TREND GOAL SEPTA STAT KPI THRU SEP

18 FINANCIAL EFFICIENCY OPERATING EXPENSES PER UNLINKED TRIP $5.15 $4.15 $3.15 $2.15 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS $3.9 $4.54 $4.91 $4.5 $3.74 THRU SEP: FY218 FY OPERATING EXPENSE: $343,939, $344,421, UNLINKED PASSENGER TRIPS: 7,9, 76,61, OPERATING EXPENSE PER TRIP: $4.91 $4.5 $5.5 $5. $4.5 $4. $3.5 $3. $2.5 $2. $1.5 $1. $.5 $. OPERATING EXPENSES PER UNLINKED PASSENGER TRIP BY MONTH $5.44 $4.93 $4.45 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 13 May 14 May 15 May 16 May 17 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Source: SEPTA Board Report, National Transit Database 18 EXPENSE PER TRIP EXPENSE PER TRIP YTD 218 SEPTA INDUSTRY PHILA CPI U THRU SEP FY218 YEAR TO DATE (THROUGH SEP) SEPTA STAT KPI THRU SEP

19 FINANCIAL EFFICIENCY MARKETING PARTNERSHIPS PHILADELPHIA EAGLES HOME GAMES AVERAGE REGULAR SEASON TOTALS 27: 7,9 (+71%) 28: 8,2 29: 7,9 21: 8,6 211: 8,44 : 8,5 : 1,2 : 12,3 (+1%) : 12,345 : 11,881 : 13,533 11,87 13,27 12,171 13,88 12,162 11,134 11,891 12,573 12,697 13,124 1,68 1,263 11,518 9,97 12,599 13,31 13,247 12,286 1,54 9,292 9,22 11,398 15,985 17,546 17,953 2, 18, 9,754 11,55 13,49 14,948 16, 14, 12, 1, 8, 6, 4, 2, EAGLES GAMEDAY RIDERSHIP 1PM 1PM 1PM 8:3PM 8:3PM 1PM 4:25PM 8:3PM 4:25PM 1:PM 8:3PM 1:PM 1:PM 1:PM 8:3PM 8:3PM 1:PM 4:25PM 1:PM 1:PM 8:3PM 1:PM 8:25PM 1:PM 1:PM 1: PM 8:3 PM 1: PM 1: PM 1: PM 8:3 PM 1: PM SEASON SEASON SEASON SEASON SEPTA STAT KPI THRU SEP 19 GAMEDAY RIDERS

20 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF TRACKED AT DISTRICT LEVEL SEE FOLLOWING PAGE 24, 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 133,623 12, 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 83, , 15, 1, 5, CITY TROLLEYS 1,632 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES 26,595 6, 48, 36, 24, 12, NORRISTOWN HIGH SPEED LINE 57, , 48, 36, 24, 12, REGIONAL RAIL 38,451 25, 2, 15, 1, 5, FY218 YEAR TO DATE (THROUGH SEP) CCT CITY 14,259 5, 4, 3, 2, 1, CCT SUBURBAN 49, SEPTA STAT KPI THRU SEP

21 ALLEGHENY 15, 12, 9, 6,917 6, 3, 15, 12, 9, 6, 3, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) CALLOWHILL 6,668 15, 12, 9, 6, 3, COMLY 13,825 FY218 YEAR TO DATE (THROUGH SEP) 21 YTD 218 YTD 218 YTD 218 FRANKFORD 14,55 15, 12, 9, 6, 3, 15, 12, 9, 6, 3, MIDVALE 6,878 15, 12, 9, 6, 3, SOUTHERN 6,93 YTD 218 YTD 218 YTD 218 FRONTIER 5, 4, 3, 21,446 2, 1, 3, 24, 18, 12, 6, 11 VICTORY SEPTA BUS OPERATING LOCATIONS 1,84 CITY DISTRICT SUBURBAN DISTRICT YTD 218 YTD 218 STATE OF GOOD REPAIR & RELIABILITY SEPTA STAT KPI THRU SEP

22 STATE OF GOOD REPAIR & RELIABILITY BUS & RAIL VEHICLE REPLACEMENT PROGRESS UPDATES FY218 YEAR TO DATE (THROUGH SEP) Source: SEPTA Vehicle Engineering SEPTA STAT KPI THRU SEP 22

23 STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE TREND GOAL 8.% JUL DEC : MAJOR PROJECT DEADLINES: 5 COMPLETED WITHIN 9 DAYS: 4 % ACHIEVEMENT: 8.% JAN JUN : MAJOR PROJECT DEADLINES: 49 COMPLETED WITHIN 9 DAYS: 4 % ACHIEVEMENT: 81.63% 8 MAJOR PROJECT MILESTONES MADE & MISSED BY SIX MONTH PERIOD NUMBER OF MILESTONES FY21 1 FY21 2 FY211 1 FY211 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 FY 1 FY 2 MAKES MISSES Source: SEPTA EM&C Project Control Department SEPTA STAT KPI THRU SEP 23

24 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT ADVANCING INTERNAL MANAGEMENT (AIM) FOR: SENIOR LEVEL KEY STRATEGIC POSITIONS UPDATE: Progress: 2 for 2 key strategic positions filled from pool; 7 promotions into other positions Target: 5% Fill Rate by FTA Awards $1K Innovative Workforce Development Grant to SEPTA AIM Planning Initiated 9 Key Positions Identified, 26 Candidates selected Transit Leadership Development Toolkit provided to as a resource for transit agency succession planning Begin pool development Mentoring Program Development Goals Monthly Programming Monthly Program Continued Development Goals Achieved 22 participants graduate Program Review AIM Program replaced with an Executive Development Certificate Procurement of new courses for executive/ senior management level Start program in March/April Source: SEPTA Training & Development Department SEPTA STAT KPI THRU SEP 24

25 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT AIM ASSISTANT DIRECTOR FOR: FIRST LEVEL MANAGERS TO BE DEVELOPED INTO ASSISTANT DIRECTORS End of Year Progress Report: 27 Participants Graduated 12/1/16 11 promotions and 3 in pools Feasibility Study and Field Research conducted Executive Level notice to proceed Program and Selection process developed Pool of 28 selected and developmen t begins Development Continues Graduation for 27 completed on 12/1/ AIM AD graduates to continue participation in implementation of team projects Phase II Pool initiated, posting, selection and launch of Phase II AIM AD to be complete by Spring Similar program with reduced scope for Incumbent ADs in the works FUTURE PROGRAMS UNDER CONSIDERATION AIM FIRST LEVEL MANAGER FOR: HOURLY TO BE DEVELOPED INTO FIRST LEVEL MANAGERS Phase II AIM AD Pool graduation in May 218 Recruitment and Selection of Phase III AIM AD Pool late 218 Projected Graduation AIM AD III Pool late Re evaluation of priority positions in EM&C and Operations Line Management for succession planning Source: SEPTA Training & Development Department SEPTA STAT KPI THRU SEP 25

26 EMPLOYEE GROWTH DIVERSITY CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN AND MINORITY HIRING EFFORTS JOB CATEGORY REFERENCE BASELINE TREND (AS OF) GOAL AREA 7/1/8 7/1/13 7/1/14 7/1/15 1/1/15 1/1/16 4/1/16 7/1/16 1/1/16 1/1/17 4/1/17 7/1/17 1/1/18 PROGRESS 7/13 4/18 TARGET 7/1/19 GAP MANAGEMENT (CURRENT TOTAL: 1,155) MINORITY WOMEN 36.2% (39) 14.5% (156) 39.3% (431) 16.4% (18) 39.8% (435) 16.9% (185) 42.% (473) 17.2% (194) 42.7% (481) 17.4% (196) 43.9% (472) 18.5% (199) 43.8% (481) 18.6% (24) 44.4% (499) 19.% (214) 44.9% (511) 19.2% (219) 45.8% (52) 2.% (227) 45.7% (527) 19.9% (229) 46.1% (533) 19.8% (229) 46.5% (537) 2.1% (232) +7.2% (+16) +3.7% (+52) 43.% 19.% PROFESSIONAL (CURRENT TOTAL: 429) MINORITY WOMEN 32.6% (119) 3.1% (11) 36.1% (143) 34.8% (138) 38.1% (155) 35.9% (146) 36.5% (155) 36.% (153) 37.7% (162) 35.6% (153) 38.8% (166) 35.7% (153) 38.9% (172) 34.8% (154) 38.1% (167) 35.2% (154) 38.3% (169) 33.8% (149) 38.3% (17) 34.% (151) 38.9% (172) 34.2% (151) 39.2% (17) 34.1% (148) 39.6% (17) 34.% (146) +3.5% (+27).8% (+8) 4.%.4% 41.% 7.% Source: SEPTA EEO/AA Department SEPTA STAT KPI THRU SEP 26