STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2018 THROUGH DECEMBER (JULY 2017 THROUGH DECEMBER 2017)

Transcription

1 STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 218 THROUGH DECEMBER (JULY THROUGH DECEMBER )

2 SEPTA STAT OVERVIEW BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS CONTENTS SAFETY & SECURITY SLIDES Vehicle, Passenger & Station Accidents 3 Lost Time, Non Lost Time 4 5 RESOURCE MANAGEMENT Carbon Footprint & Diesel Fuel Consumption 6 7 Waste Diversion Rate 8 Procurement Turnaround Time 9 Material Availability & Internal Satisfaction 1 12 THE CUSTOMER EXPERIENCE Service Reliability (On Time Performance) 13 Communications, Commendations/Complaints & IT Uptime FINANCIAL EFFICIENCY Unlinked Trips Per Capita & Operating Expenses Per Trip Marketing Partnerships (Philadelphia Eagles) 19 STATE OF GOOD REPAIR & RELIABILITY Vehicle Reliability (Mean Distance Between Failures) 2 21 Vehicle Replacement 22 Major Project Milestones & Asset Condition 23 EMPLOYEE GROWTH AIM Succession Planning Diversity 26 SEPTA STAT KPI THRU DEC 2

3 SAFETY & SECURITY VEHICLE, PASSENGER & STATION INCIDENTS INCIDENT RATE INCIDENT RATE INCIDENT RATE VEHICULAR ACCIDENTS PER 1, MILES FY YTD FY FY YTD FY FY 13 Adjusted Baseline Vehicular Accidents Per 1, Miles FY 17 Adjusted Goal FY '18 Goal PASSENGER INCIDENTS PER 1, MILES FY 13 Adjusted Baseline Passenger Incidents Per 1, Miles FY 17 Adjusted Goal FY '18 Goal STATION INCIDENTS PER 1M PASSENGER TRIPS FY FY YTD FY Adjusted Baseline Station Incidents Per 1M Trips FY 17 Adjusted Goal FY '18 Goal FY218 YEAR TO DATE (THROUGH DEC) THRU DEC: FY218 FY VEHICLE INCIDENTS: 2,166 2,29 TOTAL MILEAGE: 43,62,331 42,76,178 VEHICLE INCIDENTS PER 1K MI: THRU DEC: FY218 FY PASSENGER INCIDENTS: 1,653 1,678 TOTAL MILEAGE: 43,62,331 42,76,178 PASSENGER INCIDENTS PER 1K MI: THRU DEC: FY218 FY STATION INCIDENTS: TOTAL RAIL RIDERSHIP: 61,25,931 63,59,282 STATION INCIDENTS PER 1M PASSENGER TRIPS: SEPTA STAT KPI THRU DEC 3

4 SAFETY & SECURITY LOST TIME EMPLOYEE LOST TIME PER 2, HOURS FY218 YEAR TO DATE (THROUGH DEC) THRU DEC: FY218 FY EMPLOYEE LOST TIME INJURIES: EMPLOYEE WORK HOURS: 9,36,291 9,212,863 LOST TIME PER 2K HOURS: LOST TIME RATE BY MONTH LOST TIME RATE Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Oct 17 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Nov 17 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Dec 17 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Jan 18 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Feb 18 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Mar 18 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 Apr 18 May 12 May 13 May 14 May 15 May 16 May 17 May 18 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Jun YTD TREND GOAL THRU DEC 4 Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU DEC LOST TIME RATE

5 SAFETY & SECURITY NON LOST TIME EMPLOYEE NON LOST TIME PER 2, HOURS THRU DEC: FY218 FY EMPLOYEE NON LOST TIME INJURIES: EMPLOYEE WORK HOURS: 9,36,291 9,212,863 NON LOST TIME PER 2K HOURS: NON LOST TIME RATE BY MONTH Jul 11 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 11 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 11 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 11 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Oct 17 Nov 11 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Nov 17 Dec 11 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Dec 17 Jan 12 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Jan 18 Feb 12 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Feb 18 Mar 12 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Mar 18 Apr 12 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 Apr 18 May 12 May 13 May 14 May 15 May 16 May 17 May 18 Jun 12 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Jun 18 NON LOST TIME RATE NON LOST TIME RATE TREND GOAL THRU DEC FY218 YEAR TO DATE (THROUGH DEC) Source: SEPTA System Safety, Via Workers Compensation Database SEPTA STAT KPI THRU DEC 5

6 RESOURCE MANAGEMENT LBS CO2 E PER PMT CARBON FOOTPRINT 211 THRU DEC TREND GOAL CARBON FOOTPRINT FY218 YEAR TO DATE (THROUGH DEC) THRU DEC: FY218 FY DIESEL (GALLONS): 6,862,34 7,14,84 ELECTRICITY (KWH): 238,484, ,336,51 GASOLINE (GALLONS): 1,225,43 1,231,318 NATURAL GAS (CCF): 649,51 936,587 HEATING OIL (GALLONS): 3, ,482 STEAM (MLBS): 9,397 7,67 TOTAL EMISSIONS (LBS CO2 E): 1,367,22,546 1,418,343,156 PASSENGER MILES (PMT): 653,746,5 68,58, SEPTA EMISSIONS PER PMT: [COMPARED TO DRIVE ALONE:.87] Building Heat 5% Non Revenue Vehicles 3% SEPTA GHG INVENTORY (CY) Building Electricity 1% Electric Trains & Trolleys 4% Diesel Buses 42% Regional Rail.29 Subway Elevated Source: SEPTA Strategic Planning & Analysis, GHG Inventory LBS GHG/PMT EACH SEPTA MODE EMITS LESS GHG PER PASSENGER MILE THAN SINGLE OCCUPANCY VEHICLES Trolley Bus Private Auto (SOV) METRIC TONS CO2E SEPTA REDUCES REGIONAL TRANSPORTATION GHG BY MORE THAN 3:1 6, 4, 2, 2, 4, 6, 8, 1,, 1,2, 1,4, 1,6, Emissions Produced Emissions Displaced Net Emissions 3.33 SEPTA STAT KPI THRU DEC 6

7 RESOURCE MANAGEMENT DIESEL VS. HYBRID FYTD THRU DEC DIESEL OR HYBRID MILES GALLONS MPG DIESEL* 13,581,482 4,748, FY HYBRID 9,23,318 2,233, TOTAL* 22,64,8 6,981, DIESEL* 13,251,535 4,668, FY HYBRID 9,25,29 2,29, TOTAL* 22,276,825 6,959, DIESEL* 1,49,862 3,444, FY HYBRID 11,826,51 3,311, TOTAL* 22,235,913 6,756, DIESEL* 1,681,198 3,427, FY HYBRID* 11,675,795 3,32, TOTAL* 22,356,993 6,73, DIESEL* 9,867,55 3,121, FY218 YTD HYBRID* 12,748,44 3,449, TOTAL* 22,615,594 6,57, FY218 YTD BY LOCATION LOCATION DIESEL OR HYBRID MILES GALLONS MPG FRONTIER DIESEL 1,694, , HYBRID 882, , VICTORY DIESEL 2,5, , HYBRID 1,277, , ALLEGHENY HYBRID 1,715, , CALLOWHILL DIESEL 996, , HYBRID 1,436, , COMLY DIESEL 493,56 157, HYBRID 2,327, , FRANKFORD DIESEL 1,179,38 426, HYBRID 599, , GERMANTOWN DIESEL 241,532 48, MIDVALE DIESEL 1,298, , HYBRID 3,421,98 978, SOUTHERN DIESEL 1,912, ,96 3. HYBRID 1,86, , * INCLUDES 6 FOOT ARTICULATED BUSES GALLONS 2,, 18,, 16,, 14,, 12,, 1,, DIESEL FUEL CONSUMPTION FY218 YEAR TO DATE (THROUGH DEC) HYBRID SAVINGS 41% 39% 18% 13% 17% HYBRID SAVINGS 17% BY FLEET FLEET DIESEL / HYBRID MILES GALLONS MPG 2 NEW FLYER D4LF DIESEL 875,84 333, NEW FLYER D4LF DIESEL 2,255, , NEW FLYER DE4LF HYBRID 17,514 5, NEW FLYER DE4LF HYBRID 288,229 93, NEW FLYER D4LF DIESEL 4,9,711 1,24, NEW FLYER D4LF DIESEL 2,484, , NEW FLYER DE4LF HYBRID 1,956, , NEW FLYER DE4LF HYBRID 1,789, , NEW FLYER DE4LF HYBRID 2,416, , NEW FLYER DE4LF HYBRID 1,657, , NOVA NOVA LFS HEV 6 HYBRID 1,72, , NOVA NOVA LFS HEV 6 HYBRID 549, , NOVA NOVA LFS HEV 4 HYBRID 1,49, , NOVA NOVA LFS HEV 6 HYBRID 762, , NOVA NOVA LFS HEV 6 HYBRID 417, , NEW FLYER D3LF DIESEL 241,532 48, NEW FLYER DE4LF HYBRID 12,53 3, NEW FLYER XDE4 HYBRID 398,14 98, ANNUAL DIESEL USE (INCLUDING NON REVENUE VEHICLES) 17.1M 16.8M 16.7M 15.9M 15.6M 15.3M 15.M 14.9M 14.9M 14.3M 14.M FY7 FY8 FY9 FY1 FY11 FY12 FY13 FY14 FY15 FY16 FY17 SEPTA STAT KPI THRU DEC 7

8 RESOURCE MANAGEMENT WASTE DIVERSION RATE WASTE DIVERSION RATE 28% 24% 2% 16% 12% 8% 4% % 8.3% 11.6% 14.5% 15.% 17.% 18.7% 18.1% TREND GOAL 11.3% FY218 YEAR TO DATE (THROUGH DEC) THRU DEC: FY218 FY MUNICIPAL RECYCLING (TONS): MUNICIPAL WASTE (TONS): 1,429 1,223 WASTE DIVERSION RATE: 11.3% 19.1% YTD RECYCLING % COST PER TON (1) COST PER TON Jan Feb Mar Apr May June July August Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 8 Source: SEPTA Strategic Planning & Analysis, Waste Report SEPTA STAT KPI THRU DEC

9 RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME PROCUREMENT TURNAROUND TIME $ 25, FY218 (THROUGH DEC) PROCUREMENT TURNAROUND TIME $25, 1, PROCUREMENT TURNAROUND TIME $1, & ABOVE DAYS DAYS VARIANCE 15.% 7.% 1.% 9.% 17.% 6.7% 1.3% 11.4% 11.5% 25.% 22.1% TREND GOAL TREND GOAL TREND GOAL PROCURE MENT SIZE MONTH Jan 15 Feb 15 Mar 15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 $ 25K $25 1K $1K+ GOAL ACTUAL GOAL ACTUAL GOAL ACTUAL % (VS. GOAL) 11.4% (VS. GOAL) 11.5% (VS. GOAL) +.% (VARIANCE TO GOAL) SEPTA STAT KPI THRU DEC 9

10 RESOURCE MANAGEMENT MATERIAL AVAILABILITY INDICATOR FY218 YEAR TO DATE (THROUGH DEC) BUS FLEET VEHICLES TREND GOAL FY FY218 JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN ALL CAL COM FRA FRT MID SOU VIC FRO TOT AVG Source: SEPTA Procurement & Supply Chain Management SEPTA STAT KPI THRU DEC 1

11 RESOURCE MANAGEMENT INTERNAL SATISFACTION PROCUREMENT FY218 YEAR (THROUGH H1) SUMMARY RESULTS TOTAL H1 H2 H1 H2 H1 H2 218 H1 RESPONDENTS OVERALL SATISFACTION SATISFACTION WITH OUTCOME % RIGHT VENDOR WAS SELECTED 85.84% 87.5% 88.89% 82.93% 81.4% 88.73% 86.21% 86.11% SATISFACTION WITH PROCUREMENT STAFF MOST RECENT EXPERIENCE SERVICE QUALITY RESPONSIVENESS COMMUNICATIONS PROACTIVENESS COURTESY KNOWLEDGE H1 H2 H1 H2 H1 H2 218 H SATISFACTION WITH PROCUREMENT PROCESS MOST RECENT EXPERIENCE SEPTA.ORG INFO SEPTA.ORG CLARITY INSIDE SEPTA INFO INSIDE SEPTA CLARITY EASE OF UNDERSTANDING INFO ELECTRONIC PROCUREMENT SYSTEM MAINFRAME & ASI APPLICATIONS E GARAGE INTRANET H1 H2 H1 H2 H1 H2 218 H1 SEPTA STAT KPI THRU DEC 11

12 RESOURCE MANAGEMENT INTERNAL SATISFACTION INFORMATION TECHNOLOGY NEW MEASUREMENT SCALE BEGINNING FY Q4 218 Q2 218 Q1 Q4 Q3 OVERALL SATISFACTION SATISFACTION WITH HELP DESK STAFF RESPONSIVENESS COURTESY Q3 Q4 218 Q1 218 Q SATISFACTION WITH IT TECHNICIAN STAFF QUALITY OF SERVICE PROACTIVENESS COURTESY KNOWLEDGE Q3 Q4 218 Q1 218 Q2 SEPTA STAT KPI THRU DEC 12

13 THE CUSTOMER EXPERIENCE BUS & TROLLEY BUS 8.% 78.% 76.% 74.% 72.% 7.% 77.2% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 99.% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 97.8% % 8.% 78.% 76.% 74.% 72.% 74.4% CITY TROLLEYS 97.% 95.% 93.% 91.% 89.% 87.% 85.% MEDIA SHARON HILL LINES 94.8% NORRISTOWN HIGH SPEED LINE 99.7% 1.% 98.% 96.% 94.% 92.% 9.% % 9.% 8.% 7.% 6.% 5.% 87.% REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% CCT CITY 8.4% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 89.5% FY218 YEAR TO DATE (THROUGH DEC) SEPTA STAT KPI THRU DEC

14 THE CUSTOMER EXPERIENCE COMMUNICATIONS 6, 4, 2, COMMUNICATION ACTIVITY INDEX FY218 YEAR TO DATE (THROUGH DEC) THRU DEC: FY218 FY SEPTA.ORG TRAFFIC (1K) 49,234 61,16 CONTROL CENTER TWEETS: 23,53 22,116 APP DOWNLOADS: 66,776 62,237 SEPTA_SOCIAL COMPOSITE: 26,666 21, PROJ SEPTA.ORG 1K COMPOSITE APP DOWNLOADS CONTROL CENTER GOAL TOTAL ACTIVITY INDEX: 165, ,27 INDEX SUBCOMPONENT 4, 35, 3, 25, 2, 15, 1, 5, INDEX CATEGORIES BY MONTH 4,41 5,57 4,824 3,911 7,325 6,658 3,347 4,57 3,731 4,69 5,37 12,84 13,2 3,423 12,189 3,44 2,629 3,19 3,35 3,674 4,923 4,516 4,547 4,89 3,681 3,6 1,489 19,884 2,741 6,3 2,84 3,431 11,558 3,321 1,693 1,833 8,56 9,49 9,81 8,98 9,65 9,728 8,376 7,816 9,385 7,87 8,96 8,127 5,11 5,8 6,2 6,752 6,171 7,677 7,975 1,514 11,216 13,915 4,239 2,878 14,13 6,285 3,515 3,326 3,14 3,95 3,61 3,572 4,75 3,967 4,57 3,954 4,362 5,45 4,951 4,738 5,38 4,682 5,685 3,233 4,425 4,632 4,481 4,875 4,325 4,622 4,555 4,787 4,44 4,333 1,461 1,121 12,559 9,479 9,181 9,36 11,894 8,877 9,19 8,797 8,638 9,263 12,13 9,752 1,11 1,381 11,561 9,378 9,666 8,64 9,932 8,734 8,656 8,87 8,387 8,61 8,133 8,56 7,997 8,96 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 SEPTA.ORG (1K VIEWS) SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER TWEETS GOAL Source: SEPTA Control Center, Information Technology, Customer Service Departments SEPTA STAT KPI THRU DEC 14

15 THE CUSTOMER EXPERIENCE COMMENDATIONS/ COMPLAINTS COMMENDATIONS TO COMPLAINTS THRU DEC: FY218 FY COMMENDATIONS: 1,632 1,367 COMPLAINTS: 27,226 27,556 RATIO: COMMENDATIONS & COMPLAINTS BY MONTH 6, 5, 4, 3, 2, 1, Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 COMMENDATIONS COMPLAINTS Source: SEPTA Veritas Reports 15 COMMENDATIONS & COMPLAINTS RATIO YTD TREND GOAL THRU DEC FY218 YEAR TO DATE (THROUGH DEC) SEPTA STAT KPI THRU DEC

16 THE CUSTOMER EXPERIENCE IT UPTIME 1.% UPTIME OF MISSION CRITICAL IT SYSTEMS 99.99% 1.% 99.99% 1.% 99.78% 99.76% 99.76% 99.71% 99.99% FY218 YEAR TO DATE (THROUGH DEC) UPTIME % 99.% 98.% 97.% 98.46% 98.37% THRU DEC: FY218 FY WEBSITE DOWNTIME: HR HRS WEBSITE UPTIME: 1% 1% 96.% 95.% API/REALTIME DOWNTIME: 13HRS 13.8 HRS API/REALTIME UPTIME: 99.71% 99.7% WEBSITE API/REAL TIME GOAL 1% 98% 96% 94% 92% 9% 88% 86% 84% 82% 8% GOAL: 99.99% Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 UPTIME % UPTIME BY MONTH WEBSITE API/REAL TIME GOAL Source: SEPTA Information Technology Department SEPTA STAT KPI THRU DEC 16

17 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA 1 UNLINKED PASSENGER TRIPS PER CAPITA FY218 YEAR TO DATE (THROUGH DEC) THRU DEC: FY218 FY UNLINKED PASSENGER TRIPS: 145,276, 151,125, REGIONAL POPULATION: 4,95,71 4,88,722 TRIPS PER CAPITA: UNLINKED PASSENGER TRIPS BY MONTH Jul 11 Jul 13 Jul 15 Jul 17 Aug 11 Aug 13 Aug 15 Aug 17 Sep 11 Sep 13 Sep 15 Sep 17 Oct 11 Oct 13 Oct 15 Oct 17 Nov 11 Nov 13 Nov 15 Nov 17 Dec 11 Dec 13 Dec 15 Dec 17 Jan 12 Jan 14 Jan 16 Feb 13 Feb 15 Feb 17 Mar 12 Mar 14 Mar 16 Apr 13 Apr 15 Apr 17 May 12 May 14 May 16 Jun 13 Jun 15 Jun 17 CTD STD RRD Source: SEPTA Board Report 17 MILLIONS OF TRIPS TRIPS PER SEPTA RESIDENT THRU DEC TREND GOAL SEPTA STAT KPI THRU DEC

18 FINANCIAL EFFICIENCY OPERATING EXPENSES PER UNLINKED TRIP $5.15 $4.15 $3.15 $2.15 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS $3.9 $4.54 $4.79 $4.53 $3.74 THRU DEC: FY218 FY OPERATING EXPENSE: $695,375,145 $683,898, UNLINKED PASSENGER TRIPS: 145,276, 151,125, OPERATING EXPENSE PER TRIP: $4.79 $4.53 $5.5 $5. $4.5 $4. $3.5 $3. $2.5 $2. $1.5 $1. $.5 $. $5.44 $4.93 OPERATING EXPENSES PER UNLINKED PASSENGER TRIP BY MONTH $5.24 $4.47 $4.45 $4.4 Jul 12 Jul 13 Jul 14 Jul 15 Jul 16 Jul 17 Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Sep 12 Sep 13 Sep 14 Sep 15 Sep 16 Sep 17 Oct 12 Oct 13 Oct 14 Oct 15 Oct 16 Oct 17 Nov 12 Nov 13 Nov 14 Nov 15 Nov 16 Nov 17 Dec 12 Dec 13 Dec 14 Dec 15 Dec 16 Dec 17 Jan 13 Jan 14 Jan 15 Jan 16 Jan 17 Feb 13 Feb 14 Feb 15 Feb 16 Feb 17 Mar 13 Mar 14 Mar 15 Mar 16 Mar 17 Apr 13 Apr 14 Apr 15 Apr 16 Apr 17 May 13 May 14 May 15 May 16 May 17 Jun 13 Jun 14 Jun 15 Jun 16 Jun 17 Source: SEPTA Board Report, National Transit Database 18 EXPENSE PER TRIP EXPENSE PER TRIP SEPTA INDUSTRY PHILA CPI U THRU DEC FY218 YEAR TO DATE (THROUGH DEC) SEPTA STAT KPI THRU DEC

19 FINANCIAL EFFICIENCY MARKETING PARTNERSHIPS PHILADELPHIA EAGLES HOME GAMES AVERAGE REGULAR SEASON TOTALS 27: 7,9 (+7.9%) 28: 8,2 29: 7,9 21: 8,6 211: 8,44 : 8,5 : 1,2 : 12,3 (+9.8%) : 12,345 : 11,881 : 13,57 11,87 13,27 12,171 13,88 12,162 11,134 11,891 12,573 12,697 13,124 1,68 1,263 11,518 9,97 12,599 13,31 13,247 12,286 1,54 9,292 9,22 11,398 15,985 17,546 17,953 2, 18, 9,754 11,55 9,614 13,49 14,948 13,379 16, 12,513 14, 12, 1, 8, 6, 4, 2, EAGLES GAMEDAY RIDERSHIP Notable Events: Army v Navy, 3pm: 16,212 Trips Eagles v Falcons, 4:35pm: 17,56 Trips Eagles v Vikings, 6:4pm: 29,45 Trips 1PM 1PM 1PM 8:3PM 8:3PM 1PM 4:25PM 8:3PM 4:25PM 1:PM 8:3PM 1:PM 1:PM 1:PM 8:3PM 8:3PM 1:PM 4:25PM 1:PM 1:PM 8:3PM 1:PM 8:25PM 1:PM 1:PM 1: PM 8:3 PM 1: PM 1: PM 1: PM 8:3 PM 1: PM SEASON SEASON SEASON SEASON SEPTA STAT KPI THRU DEC 19 GAMEDAY RIDERS

20 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF TRACKED AT DISTRICT LEVEL SEE FOLLOWING PAGE 24, 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 143,932 12, 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 15, , 15, 1, 5, CITY TROLLEYS 1,242 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES 2,63 6, 48, 36, 24, 12, NORRISTOWN HIGH SPEED LINE 39, , 48, 36, 24, 12, REGIONAL RAIL 42,482 25, 2, 15, 1, 5, FY218 YEAR TO DATE (THROUGH DEC) CCT CITY 17,238 5, 4, 3, 2, 1, CCT SUBURBAN 41, SEPTA STAT KPI THRU DEC

21 ALLEGHENY 15, 12, 9, 7,322 6, 3, 15, 12, 9, 6, 3, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) CALLOWHILL 7,743 15, 12, 9, 6, 3, COMLY 14,964 FY218 YEAR TO DATE (THROUGH DEC) 21 FRANKFORD 14,516 15, 12, 9, 6, 3, 15, 12, 9, 6, 3, MIDVALE 7,184 15, 12, 9, 6, 3, SOUTHERN 7,451 FRONTIER 3, 23,423 2, 1, 3, 24, 18, 12, 6, 11 VICTORY SEPTA BUS OPERATING LOCATIONS 1,69 CITY DISTRICT SUBURBAN DISTRICT STATE OF GOOD REPAIR & RELIABILITY SEPTA STAT KPI THRU DEC

22 STATE OF GOOD REPAIR & RELIABILITY BUS & RAIL VEHICLE REPLACEMENT PROGRESS UPDATES FY218 YEAR TO DATE (THROUGH SEP) REPORT UNDERGOING CHANGES BEFORE DISTRIBUTION Source: SEPTA Vehicle Engineering SEPTA STAT KPI THRU DEC 22

23 STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE 86.8% TREND GOAL 8.% JUL DEC : MAJOR PROJECT DEADLINES: 38 COMPLETED WITHIN 9 DAYS: 33 % ACHIEVEMENT: 86.84% JAN JUN : MAJOR PROJECT DEADLINES: 49 COMPLETED WITHIN 9 DAYS: 4 % ACHIEVEMENT: 81.63% 8 MAJOR PROJECT MILESTONES MADE & MISSED BY SIX MONTH PERIOD NUMBER OF MILESTONES FY21 1FY21 2FY211 1FY211 2FY 1FY 2FY 1FY 2FY 1FY 2FY 1FY 2FY 1FY 2FY 1FY 2FY218 1 MAKES MISSES Source: SEPTA EM&C Project Control Department SEPTA STAT KPI THRU DEC 23

24 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT ADVANCING INTERNAL MANAGEMENT (AIM) FOR: SENIOR LEVEL KEY STRATEGIC POSITIONS UPDATE: Progress: 2 for 2 key strategic positions filled from pool; 7 promotions into other positions Target: 5% Fill Rate by FTA Awards $1K Innovative Workforce Development Grant to SEPTA AIM Planning Initiated 9 Key Positions Identified, 26 Candidates selected Transit Leadership Development Toolkit provided to as a resource for transit agency succession planning Begin pool development Mentoring Program Development Goals Monthly Programming Monthly Program Continued Development Goals Achieved 22 participants graduate Program Review AIM Program replaced with an Executive Development Certificate Procurement of new courses for executive/ senior management level Start program in March/April Source: SEPTA Training & Development Department SEPTA STAT KPI THRU DEC 24

25 EMPLOYEE GROWTH WORKFORCE DEVELOPMENT AIM ASSISTANT DIRECTOR FOR: FIRST LEVEL MANAGERS TO BE DEVELOPED INTO ASSISTANT DIRECTORS End of Year Progress Report: 27 Participants Graduated 12/1/16 11 promotions and 3 in pools Feasibility Study and Field Research conducted Executive Level notice to proceed Program and Selection process developed Pool of 28 selected and developmen t begins Development Continues Graduation for 27 completed on 12/1/ AIM AD graduates to continue participation in implementation of team projects Phase II Pool initiated, posting, selection and launch of Phase II AIM AD to be complete by Spring Similar program with reduced scope for Incumbent ADs in the works FUTURE PROGRAMS UNDER CONSIDERATION AIM FIRST LEVEL MANAGER FOR: HOURLY TO BE DEVELOPED INTO FIRST LEVEL MANAGERS Phase II AIM AD Pool graduation in May 218 Recruitment and Selection of Phase III AIM AD Pool late 218 Projected Graduation AIM AD III Pool late Re evaluation of priority positions in EM&C and Operations Line Management for succession planning Source: SEPTA Training & Development Department SEPTA STAT KPI THRU DEC 25

26 EMPLOYEE GROWTH DIVERSITY CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN AND MINORITY HIRING EFFORTS JOB CATEGORY REFERENCE BASELINE TREND (AS OF) GOAL AREA 7/1/8 7/1/13 7/1/15 1/1/15 1/1/16 4/1/16 7/1/16 1/1/16 1/1/17 4/1/17 7/1/17 1/1/17 1/1/18 PROGRESS 7/13 1/18 TARGET 7/1/19 GAP MANAGEMENT (CURRENT TOTAL: 1,155) MINORITY WOMEN 36.2% (39) 14.5% (156) 39.3% (431) 16.4% (18) 42.% (473) 17.2% (194) 42.7% (481) 17.4% (196) 43.9% (472) 18.5% (199) 43.8% (481) 18.6% (24) 44.4% (499) 19.% (214) 44.9% (511) 19.2% (219) 45.8% (52) 2.% (227) 45.7% (527) 19.9% (229) 46.1% (533) 19.8% (229) 46.5% (537) 2.1% (232) 46.1% (531) 2.2% (232) +6.8% (+1) +3.7% (+52) 43.% 19.% PROFESSIONAL (CURRENT TOTAL: 429) MINORITY WOMEN 32.6% (119) 3.1% (11) 36.1% (143) 34.8% (138) 36.5% (155) 36.% (153) 37.7% (162) 35.6% (153) 38.8% (166) 35.7% (153) 38.9% (172) 34.8% (154) 38.1% (167) 35.2% (154) 38.3% (169) 33.8% (149) 38.3% (17) 34.% (151) 38.9% (172) 34.2% (151) 39.2% (17) 34.1% (148) 39.6% (17) 34.% (146) 4.% (17) 36.6% (147) +3.9% (+27).3% (+9) 4.% 41.% 4.4% Source: SEPTA EEO/AA Department SEPTA STAT KPI THRU DEC 26