L I V E W E L L, W O R K W E L L

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Flora Kennedy
5 years ago
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filling a prescription or visiting your dentist. The information that you have provided has helped tremendously in getting the problems resolved.

1 I N S I D E T H I S I S S U E I N S U R A N C E 1 C H A N G E S I T S T I M E T E X A S 2 H E A L T H Y D I N I N G O P T I O N S O F F I C E S P A C E W O R K O U T 3 H E A L T H Y 4 R E C I P E C A L E N D E R O F E V E N T S L I G H T E N U P E A S T T E X A S 5 The Human Resource Department would like to thank you for your calls in regards to recent issues you may have experienced when filling a prescription or visiting your dentist. The information that you have provided has helped tremendously in getting the problems resolved. We want to assure you that the HR team is working diligently with our vendors to straighten out the kinks. Several issues occurred with the transferring of data from one vendor to the other. Healthcare Highways is working diligently to get that corrected immediately. They have assured us that their team will be working through the night on this fix. For urgent member issues, you may contact Healthcare Highways at infor@hchrx.com or (844) It is our hope that all will be updated tonight. Below, you will find a list of issues that have been reported to us and their solutions: My pharmacy stated that I have $1,000 deductible (or any level deductible). The City of Tyler does not have a deductible attached to prescription drugs. The local vendors have been confusing the City s Plan with the County s Plan. Be sure to tell them that the City of Tyler and Smith County are different and that you work for the City of Tyler. My prescription drug was denied a refill. Please ask the pharmacy to call Healthcare Highways to do a manual certification. The number to call is (844) If your prescription is no longer on the formulary, you will be able to continue to get your prescription until 12:01 am on April 1, Please contact Healthcare Highways or your doctor to make arrangements. Continued on page 2

2 P A G E 2 Continued from page 1 I was charged a copay for my prescription. Some individuals may have participated in the pilot Tria Health program. As a part of that program there were opportunities for copay forgiveness. This program is no longer available and everyone is subject to the copay tiers. They are as follows: Prescription Drug Benefits Retail Copays Specialty $70 / 100% Name Brand $60 / 100% Preferred Brand $45 / 100% Generic $8 / 100% Mail Order Copay (Up to 90 Day Supply Max) 2 Copays My dentist is not covered by the new dental plan. All dentist are covered and can submit their claims. There is no change in the dental plans. Additional discount opportunities are available if your dentist has a contract with Delta Dental, but it is not a requirement for your dentist to be a contracted dentist. You can use your current dentist. Please continue to contact us regarding your issues so that we may continue to work with our vendors towards a resolution. Register now at

P A G E 3 Arby s Roast Turkey Farmhouse Salad with 1/3 packet Lite Italian Dressing 237 calories Get your fill of 23 grams of muscle-building protein without the

Besides being the healthiest and most nutritionally rounded dish at Arby s, it s also one of the most delicious.

S E A T E D L E G L I F T S G R A S P T H E S I D E S O F A S T A T I O N A R Y C H A I R W I T H Y O U R K N E E S T O G E T H E R I N F R O N T O F Y O U, R E S

3 P A G E 3 Arby s Roast Turkey Farmhouse Salad with 1/3 packet Lite Italian Dressing 237 calories Get your fill of 23 grams of muscle-building protein without the trans fats and starchy, chemical-additive-packed bread that comes along with more of the other menu items at Arby s. Besides being the healthiest and most nutritionally rounded dish at Arby s, it s also one of the most delicious. And with the added bonus of bacon, it can t get much better than that! S E A T E D L E G L I F T S G R A S P T H E S I D E S O F A S T A T I O N A R Y C H A I R W I T H Y O U R K N E E S T O G E T H E R I N F R O N T O F Y O U, R E S T I N G O N Y O U R T O E S. S T R A I G H T E N O N E L E G C O M P L E T E L Y T O F O R M A R I G H T A N G L E W I T H Y O U R U P P E R B O D Y, A N D P O I N T T H E T O E. K E E P Y O U R A B S T I G H T A S Y O U L I F T T H E L E G A N I N C H, T H E N L O W E R A N I N C H, C O M P L E T I N G 1 5 T O 2 0 L I F T S. S W I T C H S I D E S.

P A G E 4 Tuna or Chicken Avo Medley Ingredients: 1 can tuna (in water) or 1 can chicken breast 1 tomato 1 boiled egg 1 avocado Salt

Submitted by: Ja'Nieka Forward, Human Resources Join us this Thursday for Cook With a Doc, a free healthy cooking seminar at Natural

Natural Grocers is located near Barnes & Noble and Ashley Home Store in Tyler.

4 P A G E 4 Tuna or Chicken Avo Medley Ingredients: 1 can tuna (in water) or 1 can chicken breast 1 tomato 1 boiled egg 1 avocado Salt and pepper to taste Directions: You can mix all ingredients together, or keep them separate. Goes good with crackers or as a sandwich. Submitted by: Ja'Nieka Forward, Human Resources Join us this Thursday for Cook With a Doc, a free healthy cooking seminar at Natural Grocers featuring Dr. Hector Ceccoli. The session starts at 6 p.m. Natural Grocers is located near Barnes & Noble and Ashley Home Store in Tyler. Do you have a question about the City of Tyler benefits? Would you like to submit a health-related article for the newsletter? Maybe you have a healthy recipe you would like to share. Please submit your ideas and/or questions to jrogers@tylertexas.com.

5 P A G E 5

L I V E W E L L, W O R K W E L L

L I V E W E L L, W O R K W E L L I N S I D E T H I S I S S U E I T S T I M E T E X A S 1 W A L K I N G C L U B L I G H T E N U P 2 E A S T T E X A S H E A L T H Y D I N I N G O P T I O N S 3 O F F I C E S P A C E W O R K O U T H E A L