Victory Over Conflict MAKING CONFLICT WORK FOR YOU, NOT AGAINST YOU

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Silvester Bridges
6 years ago
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1 Victory Over Conflict MAKING CONFLICT WORK FOR YOU, NOT AGAINST YOU

2 Agenda Setting The Stage Stages of Group Development Stuck in Storming Strategies for Getting Unstuck Summary

3 Setting The Stage

4 Setting The Stage Motivating To Action Getting It Done Making A Positive Difference Operating Like Well Oiled Machine Application: Home, Work & Play

5 Stages of Group Development

6 Stages of Group Development Dr. Bruce W. Tuckman Stage Applies First appeared in 1965 All Stages are Necessary Team growth Tackle problems Find solutions Deliver results Role of Leader Differs In Each Stage Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

7 Forming Getting To Know You Stage Applies Understand Purpose Understand Roles Yours/Team members New, Unfamiliar Lots of Unknowns Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

8 Storming Hi Winds Predicted Stage Applies Politeness wears off Conflicts occur Disagreements Power struggles Lots of Unknowns Most difficult stage Some get stuck here! Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

9 Norming Team begins to click Members learn to work out differences Focus on purpose Working well together See signs of progress Stage Applies Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

10 Performing Respect differences Problem solving Proactive Loyalty Very productive Increased progress Stage Applies Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

11 Adjourning Mission Stage Applies Accomplished! (This Stage generally applies to Shorter-Term and/or Project Teams) Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

12 Stuck In Storming

13 Storming Hi Winds Predicted Stage Applies Politeness wears off Conflicts occur Disagreements Power struggles Lots of Unknowns Most difficult stage Some get stuck here! Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

14 Conflict A difference that prevents agreement (Webster) Incompatible Needs Desires Opinions Struggle Mental & Emotional Stage Applies Stage 1 Forming Stage 2 Storming Stage 3 Norming Stage 4 Performing Stage 5 Adjourning Excerpt: The Power of Teams

15 Conflict Occurs Levels Within Between Individual Intra Inter Group Intra Inter Organization Intra Inter

16 Communication Styles Passive May be seen as a pushover. Allows difficult people to walk all over them. Assertive Aggressive Professionally assertive when dealing with people, particularly difficult people. Continues to be open, even when they disagree. Tends to be combative to the point that people might avoid interacting with them.

17 Conflict Management Styles

18 Conflict Can Be: Healthy Used to Advantage OR Unhealthy When Poorly Managed Examples

19 Unhealthy Response To Conflict

20 Strategies: Getting Unstuck

21 I hate conflict. But I love resolution. - J. Smid

22 Strategy Be Assertive Express Yourself Think twice.act once Daddy Lauderback

23 Strategy Be Kind Seek first to understand. Then to be understood. Stephen R. Covey

24 Strategy Be Agreeably Seek Common Ground Agree to disagree, agreeably. Anonymous

25 Strategy: The AKA Model Be Assertive Be Kind Be Agreeably

26 Summary

27 Know this: Conflict is inevitable. ( Hiccups will occur)

28 Strategy: The AKA Model Be Assertive Be Kind Be Agreeably

29 Summary Q & A Want To Know More? Thank You!!!! Nobody can go back and start a new beginning, but anyone can start today and make a new ending. - Maria Robinson

SPIRITUAL GIFTS. ( ) ( ) 1. Would you describe yourself as an effective public speaker?

SPIRITUAL GIFTS. ( ) ( ) 1. Would you describe yourself as an effective public speaker? SPIRITUAL GIFTS QUESTIONNAIRE: SPIRITUAL GIFTS ( ) ( ) 1. Would you describe yourself as an effective public speaker? ( ) ( ) 2. Do you find it easy and enjoyable to spend time in intense study and research