NATIONAL COUNCIL OF STATE TOURISM DIRECTORS STATE TRAVEL COUNSELOR CERTIFICATION PROGRAM EXAM TEST A Travel Season

Transcription

1 NATIONAL COUNCIL OF STATE TOURISM DIRECTORS STATE TRAVEL COUNSELOR CERTIFICATION PROGRAM EXAM TEST A 2014 Travel Season

2 Name: Score: Address: To become a certified state travel counselor through the U.S Travel Association s National Council of State Tourism Directors, applicants must take and pass this certification exam with a minimum score of 85%. This exam consists of 100 questions. Nebraska Geography (23 questions) 1. Approximately how many square miles are in Nebraska? A. 77,000 B. 72,500 C. 79,000 D. 81, What are Nebraska s two largest cities? 3. Approximately how many lakes are in Nebraska? A. 2,500 B. 1,750 C. 2,000 D. 2, Name the six states that border Nebraska? 5. The Nebraska National Forest at Halsey is the world s largest hand-planted forest. 6. The time zone change occurs between which two exits on Interstate 80? A. Sutherland/Roscoe B. Hershey/Brady C. Sutherland/Paxton D. Brady/Maxwell 7. What and where is Nebraska s highest point? 8. Identify the area of the state generally known as the Sandhills. 9. Nebraska has more miles of rivers than any other U.S. state? 10. Which two Nebraska counties are named after animals? 11. Which Nebraska community lies equidistant between Boston and San Francisco? A. Grand Island B. Kearney C. Hastings D. Lexington 12. What is the largest body of water in Nebraska? 13. Name four Nebraska state historical parks. 2

3 14. Name three kinds of trails in Nebraska. 15. Approximately how many miles of highway make up Nebraska s state highway system? A. 10,000 B. 11,255 C. 9,960 D. 14, Which section of highway is designated as Nebraska s Purple Heart Memorial Highway? 17. Where is Purple Heart Bridge located? 18. How many locations in Nebraska are included in the National Register of Historic Places? A. 1,150 B. 1,037 C. 2,800 D. 1, How many national natural landmarks are in Nebraska? A. 10 B. 3 C. 7 D What area of Nebraska is referred to as Frontier Trails Region? 21. What area of Nebraska is referred to as Prairie Lakes Region? 22. Name at least two outdoor opportunities in Prairie Lakes Region. 23. What area of Nebraska is referred to as Sandhills Region? Nebraska History and Culture (22 questions) 1. In which year did Nebraska become the 37 th U.S. state? A B C D What is the Nebraska state motto? 3. Which U.S. President was born in Omaha? A. Jimmy Carter B. Gerald Ford C. Dwight D. Eisenhower D. Lyndon B. Johnson 4. In 1895, what was Nebraska s original state nickname? 5. When was Nebraska s official state name changed to the Cornhusker State? A B C D

4 6. Chimney Rock was the most frequently mentioned landmark in journal entries of travelers along the Oregon Trail. 7. Who was Nebraska s first governor? 8. What makes Nebraska s Legislature unique? 9. What is the origin of the state s name (Nebraska)? 10. What is the state flower? 11. During WWII, which Nebraska community supplied 40 percent of the war s ammunition? A. Omaha B. Hastings C. McCook D. Antioch E. Kearney 12. What is the state insect? 13. In which military fort was Chief Crazy Horse fatally wounded in September 1877? 14. Where is the world s largest limestone deposit and producer? A. Harrison B. Weeping Water C. Superior D. Ashland 15. Who founded Boys Town in Omaha in 1917? 16. What is the state beverage? 17. What is the state soft drink, which also was invented in Nebraska? 18. What is the state American folk dance? 19. What is the state song? 20. When did Omaha begin hosting the College World Series? A B C D How long is the College World Series contracted to remain in Omaha? A B C D What popular canned meat is produced in Fremont? 4

5 Economic Impact of Nebraska s Travel Industry (9 questions) 1. On average each year, how much do travelers spend on trips with overnight stays (in paid accommodations) and on day trips to places 100 miles or more from home? A. $7.5 million B. $4 billion C. $5.7 billion D. $1.8 billion 2. Annual spending on trips to places 100 miles or more from home has increased by approximately how much since 1990? A. $2.3 billion B. $7.3 million C. $16.9 million D. $5 billion 3. Approximately how many Nebraska jobs are directly attributed to travel and tourism? A. 29,850 B. 77,654 C. 45,600 D. 35, In terms of revenue generated, where does the travel and tourism industry rank in the state? A. First B. Second C. Third D. Fourth 5. Each dollar spent by tourists in Nebraska is re-spent in the state to produce an additional in business and income. A. $2.45 B. $1.70 C. $5.50 D. $ The Nebraska Tourism Commission s primary source of revenue for marketing and operations is a onepercent lodging tax. 7. Less than one-half of Nebraska s counties collect a state lodging tax in addition to the required one percent lodging tax. 8. What is the Nebraska Tourism Commission s average annual budget? A. $1-2 million B. $4-6 million C. $10-15 million D. More than $20 million 9. The Nebraska Tourism Commission s two primary marketing pieces are the Nebraska Travel Guide and coop advertising in regional and national magazines. Nebraska Attractions (17 questions) 1. What venue hosts the NCAA Men s College World Series? In which city is it located? 5

6 2. Name five Nebraska state parks. 3. Which famous Nebraska landmark stands more than 4,000 feet above sea level, is a national historic site, and was the most documented landmark along the Oregon Trail? 4. Which museum in Kearney transports its visitors back in time to an era of covered wagons and westward expansion? 5. What is Nebraska s number one attraction, is home to the world s largest glazed geodesic dome, and has been visited by more than 25 million visitors in the past 40 years? 6. Which Nebraska state park is open year-round and is the second most-visited park in the state? 7. Which Nebraska region sits atop the Ogallala Aquifer; has retained up to 85% of its unique, natural ecoregion habitat; and is along the Sandhill crane migration path each March? 8. Which attraction near Ashland has one of the top collections of aircraft, missile, and space vehicles in the country? 9. Which Nebraska state park near Royal lets its visitors explore fossils that are more than 12 million years old? 10. Formerly known as Union Station, which Omaha museum attracts thousands of visitors and offers a variety of permanent and temporary exhibits? 11. Which attraction south of York explores the history of farming and rural life from the 1920 s to today? 12. Where is the world s largest porch swing? A. Nebraska City B. Hebron C. Minden D. Chadron E. Ogallala 13. Where is the world s largest hand-planted forest? A. Nebraska City B. Halsey C. Valentine D. Chadron E. Scottsbluff 14. Name at least two outdoor recreational opportunities in Nebraska s Panhandle Region. 6

7 15. Name at least two outdoor recreational opportunities in Sandhills Region. 16. Name as least two outdoor recreational opportunities in Frontier Trails Region. 17. Name at least two outdoor recreational opportunities in Metro Region. Traveler Safety (16 questions) 1. Briefly explain Nebraska s child restraint law. 2. What is the total vehicle length (in feet) allowed on Nebraska roadways? A. 65 B. 75 C. 80 D Motorcycle operators and passengers are required to wear a helmet in Nebraska. 4. Briefly explain Nebraska s seat belt law. 5. What organization provides teen driver education courses and driver training courses? A. Nebraska Safety Council B. Nebraska Department of Motor Vehicles C. Nebraska State Patrol D. Nebraska Department of Roads 6. Give a minimum of three safety equipment recommendations that the Nebraska Department of Roads recommends should be present on all bicycles. 7

8 7. Give four tips that the Nebraska Game and Parks Commission suggests to avoid deer-vehicle collisions? 8. Briefly explain how Nebraska s texting and driving laws are enforced? 9. Which state agency offers hunter education classes (such as firearm and bow hunting)? A. Nebraska Game & Parks Commission B. Nebraska Tourism Commission C. Nebraska Safety Council D. Nebraska Wildlife Commission 10. According to the Nebraska Department of Roads, the chance of death or serious injury for every 10 mph over 50 mph a vehicle travels. A. Doubles B. Triples C. Stays the same D. None of the above 11. Give one telephone number that travelers can call for travel information in Nebraska. 12. Are travelers allowed to camp or overnight at the rest areas along Interstate 80? Yes No 13. Drivers are required to slow down or move to the other lane when passing stopped or emergency vehicles on the road shoulder. 14. Which three months account for more than 75% of tornado activity in Nebraska? A. March, April, May B. April, May, June C. June, July, August D. May, June, July 15. During which times of day are deer most active? A. Night B. Dawn and dusk C. Dawn D. Afternoon 16. How many tornados does Nebraska average a year? A. 39 B. 144 C. 44 D. 17 8

9 Directional Information (3 questions) 1. Between which months are travelers permitted to use studded snow tires on their vehicles? A. November through March B. December through February C. September through March D. September through February 2. Give clear directions from your house to the nearest hospital. 3. Interstate highways with even numbers go north and south, and those with odd numbers go east and west. Customer Service (5 questions) 1. Body language and facial expressions convey our attitude toward visitors. 2. Describe your process for setting and achieving your goals. 3. How would you define great customer service? 4. During the first few seconds of a conversation, a good counselor should be able to identify which two traveler s primary needs? A. Origin and destination B. Needs and desires C. Name and age D. Budget and attitude 5. What is your favorite Nebraska attraction? Why? 9

10 Lodging (5 questions) 1. Approximately how many lodging facilities are located in Nebraska (hotels, motels, bed and breakfasts)? A. 700 B. 850 C. 425 D. 1, Approximately how many guest ranches are located in Nebraska? A. 72 B. 88 C. 147 D Approximately how many campgrounds are located in Nebraska? A. 422 B. 378 C. 290 D Where are two places where travelers can make lodging reservations in Nebraska s state parks? 5. What is the camping reservation fee in Nebraska state parks? A. $12 B. $7 C. $10 D. $5 10

11 Supplemental Questions for the Travel Counselors Exam 2014 Travel Season 1. Which agency publishes the official Nebraska Travel Guide? A. Nebraska Department of Roads B. Nebraska Department of Economic Development C. Nebraska Tourism Commission D. Nebraska Travel Association 2. The role of a travel counselor is to: A. Influence travelers to stay longer in Nebraska B. Answer travelers questions C. Encourage visitors to spend time and money in Nebraska D. All the above 3. Travel Counselors should always be aware of severe weather alerts. 4. Who do travel counselors call to order additional pieces of local travel information? A. Nebraska Travel Association B. Individual tourism entities (communities, attractions, etc.) C. Magazine and brochure publishers D. Nebraska Tourism Commission 5. Travel counselors should call emergency 911 if they feel threatened or unsafe while on duty. 6. Travel counselors are responsible for mailing their time sheets in on time each pay period. 7. If travel counselors are unable to make it to work, they should: A. Find another travel counselor to cover their shift B. Do nothing C. Notify the travel counselor program coordinator D. Close the center E. A and C F. C and D 8. Travel counselors are required to maintain an accurate brochure inventory each month. 9. If travel counselors are unsure who to contact, they should contact the program coordinator. 11

12 10. While on duty, all travel counselors must wear: A. The official travel counselor uniform (red shirt and name tag) B. Shirts given to them by individual communities, attractions, etc. C. White shirt and name tag D. A and B E. A and C 11. Travel counselors are permitted to let travelers use phones in the facilities for emergency calls. 12. Memos, notices, correspondences, etc. occurring between counselors should be written down in the log book. 13. Travel counselors primary jobs are to clean the facilities where they re working. 14. At the beginning of their shift, travel counselors should: A. Check the log book for notes from the previous day B. Check inventory to make sure everything s well stocked C. Make sure that their area is clean and inviting D. All the above 15. A severe thunderstorm or tornado watch means that: A. A severe thunderstorm or tornado has been spotted B. Conditions are right for this type of weather 12