COGNITIVE GROUP why talent is the key to successful business transformation

Transcription

1 COGNITIVE GROUP 2018 why talent is the key to successful business transformation

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3 i m p l e m e n t i n g b u s i n e s s t r a n s f o r m a t i o n u n d e r p i n n e d b y e n a b l i n g I T s o l u t i o n s. T h e r a p i d p a c e o f c h a n g e i n t h e b u s i n e s s w o r l d t o d a y m e a n s t h a t c o m p a n i e s m u s t t r a n s f o r m o r w i t h e r. B u s i n e s s t r a n s f o r m a t i o n i s v e r y c o m p l e x a n d m a n y o r g a n i s a t i o n s d o n t s e t t h e m s e l v e s u p f o r s u c c e s s b y a d d r e s s i n g a l l o f t h e k e y e l e m e n t s. Change Management People Sales Process M a n y c o m p a n i e s s e e t e c h n o l o g y a s t h e k e y t o d e l i v e r i n g t r a n s f o r m a t i o n a n d w h i l s t t e c h n o l o g y p l a y s a v i t a l r o l e i n e n a b l i n g b u s i n e s s c h a n g e, i t i s o n l y o n e p i e c e o f t h e j i g s a w. Communication Strategy BI Reporting & Analytics Organisation process O r g a n i s a t i o n s t o d a y n e e d t o a u t o m a t e p r o c e s s e s a n d s y s t e m s w h i c h c a n s p a n t h e i r e n t i r e b u s i n e s s. M i c r o s o f t h a s d e v e l o p e d a s u i t e o f b u s i n e s s s o l u t i o n s w h i c h s p a n t h e e n t i r e e n t e r p r i s e. T h e s e s o l u t i o n s a r e : Modern Workplace Business Applications Apps & Infrastructure Data & AI Collaboration Modern Desktop Security & Compliance Cloud Voice Customer Engagement Operations Business Apps Cloud Infrastructure & Management Application Innovation Data Platform & Analytcis M o s t c o m p a n i e s n e e d a s t a r t p o i n t f o r t h e i r t r a n s f o r m a t i o n a g e n d a, t h i s i s t y p i c a l l y i n t h e c u s t o m e r e n g a g e m e n t j o u r n e y a n d f i n a n c e a n d o p e r a t i o n s. I m p l e m e n t i n g t r a n s f o r m a t i o n a l s o l u t i o n s i s s o m e t h i n g m o s t c o m p a n i e s d o o n c e o r t w i c e a g e n e r a t i o n, a n d i t s l i k e p e r f o r m i n g o p e n h e a r t s u r g e r y. T h e d e c i s i o n t o u n d e r t a k e t h e s e p r o j e c t s i s n o t t a k e n l i g h t l y, a n d t h e b u s i n e s s w o r l d i s p l a g u e d b y e x a m p l e s o f i m p l e m e n t a t i o n s t h a t h a v e n t d e l i v e r e d t h e d e s i r e d b u s i n e s s o u t c o m e s, a r e l a t e a n d e x c e e d b u d g e t. T h i s a r t i c l e d i s c u s s e s t h e c o m m o n f e a t u r e s t h a t d i f f e r e n t i a t e t h e s u c c e s s f u l b u s i n e s s t r a n s f o r m a t i o n p r o g r a m m e s f r o m t h e f a i l u r e s. A l l p r o g r a m m e s m u s t a d d r e s s t h e f o l l o w i n g : c l a r i t y ; h a v i n g t h e r i g h t t e a m ; s e c u r i n g t a l e n t ; s e l e c t i n g t h e r i g h t p a r t n e r ; a d o p t, n o t a d a p t ; s t r o n g g o v e r n a n c e ; e x t e r n a l a s s u r a n c e. 0 1

4 1. C l a r i t y. H a v i n g a b u s i n e s s c a s e a n d a c l e a r s e t o f g u i d i n g p r i n c i p l e s t h a t s e t o u t w h a t s u c c e s s w i l l l o o k l i k e o n c e t h e s o l u t i o n h a s b e e n i m p l e m e n t e d i s c r i t i c a l. P r o - a c t i v e l y u s i n g t h e m t o m a n a g e s c o p e, a n d c h a l l e n g e t h e n e e d f o r c u s t o m i s a t i o n a n d c o m p l e x i t y i s k e y t o c o n t r o l l i n g c o s t s. R e c o g n i s i n g w e a l l o p e r a t e i n a r a p i d l y c h a n g i n g w o r l d, a n d t h a t t h e b u s i n e s s n e e d s w i l l c h a n g e t h r o u g h o u t t h e p r o j e c t m e a n s t h e b u s i n e s s c a s e n e e d s t o b e u p d a t e d. T h e s t e e r i n g b o a r d h a s t h e c l e a r m a n d a t e t o p r o v i d e c l a r i t y a n d f o c u s o n t h e p r o j e c t s t r a t e g y a n d t h e r e q u i r e d o u t c o m e s. A n e f f e c t i v e s t e e r i n g b o a r d s h o u l d e n s u r e t h a t i t i n f o r m s t h e p r o j e c t t e a m o f a n y c h a n g e s i n s t r a t e g i c d i r e c t i o n p r p r i o r i t i e s t h a t i m p a c t t h e s o l u t i o n. I f t h e b u s i n e s s c a s e d o e s n ' t e x i s t, d o n ' t d o i t. S t e e r i n g b o a r d s a r e d e s i g n e d t o s t e e r t h e p r o j e c t N O T f o r t h e p r o j e c t t e a m t o s i m p l y r e p o r t b a c k. A s s u c h t h e s t e e r i n g b o a r d s h o u l d p l a y a n a c t i v e r o l e i n s h a p i n g t h e s o l u t i o n a n d c h a l l e n g i n g t h e b u s i n e s s c a s e. T h e S t e e r i n g b o a r d t y p i c a l l y c o n s i s t s o f t h e f o l l o w i n g ; b o a r d s p o n s o r, b u s i n e s s l e a d, t r a n s f o r m a t i o n l e a d, l e a d b u s i n e s s a n a l y s t. 2. h a v i n g t h e r i g h t t e a m. B u s i n e s s T r a n s f o r m a t i o n i s c h a l l e n g i n g f o r a n y o r g a n i s a t i o n, e s p e c i a l l y i f i t i n v o l v e s i m p l e m e n t i n g I T s o l u t i o n s t h a t e n a b l e c o r e b u s i n e s s o p e r a t i o n s l i k e, c u s t o m e r e n g a g e m e n t, f i n a n c e a n d o p e r a t i o n s. T h e r e s o u r c e s n e e d e d t o s u c c e s s f u l l y d e l i v e r s u c h a p r o g r a m m e a r e s i g n i f i c a n t a n d m o s t o r g a n i s a t i o n s d o n o t h a v e a l l t h e s k i l l s i n t e r n a l l y. S o, w h i c h r o l e s a r e e s s e n t i a l t o h a v e i n h o u s e? W e a s k e d t h e k e y c o n s u l t a n c i e s, p a r t n e r s a n d s y s t e m s i n t e g r a t o r s i n E u r o p e ( P w C, I B M, H i t a c h i S o l u t i o n s, e B E C S, A v a n a d e a n d Q u a n t i Q ) f o r t h e i r o p i n i o n o n w h i c h r o l e s w e r e v i t a l t o e n s u r e p r o j e c t s u c c e s s. T h e i r c o n s i d e r e d o p i n i o n w a s t h a t t h e c o r e p r o j e c t t e a m s h o u l d c o n t a i n : B u s i n e s s P r o j e c t M a n a g e r, T r a n s f o r m a t i o n / C h a n g e L e a d, M a n a g e r, L e a d B u s i n e s s A n a l y s t a n d L e a d S o l u t i o n s A r c h i t e c t. 0 2

5 f o u r c r i t i c a l r o l e s B u s i n e s s P r o j e c t M a n a g e r t r a n s f o r m a t i o n / c h a n g e l e a d Governance ROI Execution Business readiness Organisational transformation Stakeholder engagement Planning Budget training adoption Process mapping Interfaces functional requirements stakeholder management functional requirements Solution Design L e a d b u s i n e s s a n a l y s t l e a d s o l u t i o n a r c h i t e c t I f t h e c l i e n t t h i n k s t h e y c a n t j u s t i f y t h e f o u r c r i t i c a l r o l e s w h i c h w i l l d e t e r m i n e s u c c e s s o r f a i l u r e, a n d t h e r e f o r e a l l o c a t e b u d g e t t o e n s u r e t h e r i g h t r e s o u r c e s i n t h e r o l e, t h e n t h e y r e b e t t e r o f f n o t p u t t i n g a g u n t o t h e i r o w n h e a d b y c h o o s i n g n o t t o r e c r u i t t h e l e a s t i m p o r t a n t. T h e y a r e a l l c r i t i c a l t o s u c c e s s. Tony Riches, Project Director, Hitachi Solutions 0 3

6 K e y r e s p o n s i b i l i t i e s B u s i n e s s P r o j e c t M a n a g e r K e y r e s p o n s i b i l i t i e s a r e t o e n s u r e t h e p r o j e c t i s : C o r r e c t l y g o v e r n e d a n d d o c u m e n t e d. P r o a c t i v e l y m a n a g e d w i t h p r o g r e s s c o n s t a n t l y m o n i t o r e d. A p p r o p r i a t e l y b u d g e t e d, w i t h f u n d i n g b a s e d o n a n a g r e e d p l a n. E x p e n d i t u r e b e i n g t r a c k e d a n d c o n t r o l l e d w i t h a n a p p r o p r i a t e c o n t i n g e n c y h e l d i n r e s e r v e f o r t h e i n e v i t a b l e r e q u i r e m e n t t o m a k e c h a n g e s t o s c o p e. T i g h t l y p l a n n e d, w i t h a l l i n p u t s a n d o u t p u t s u n d e r s t o o d, d e p e n d e n c i e s m a p p e d a n d m a n a g e d a n d s u b j e c t t o r e g u l a r r e v i e w a n d r e p o r t i n g. Governance Planning ROI Execution Budget W i t h o u t e x p e r i e n c e d p r o j e c t m a n a g e m e n t, i t i s h i g h l y u n l i k e l y t h a t a n y b u s i n e s s t r a n s f o r m a t i o n p r o g r a m m e c a n b e e x p e c t e d t o s u c c e e d o r e v e n t o g o t h e d i s t a n c e w i t h o u t b e i n g c a n c e l l e d b y C - s u i t e w h o b e c o m e d i s i l l u s i o n e d a t c o n t i n u a l e x p e n s e w i t h o u t s i g n i f i c a n t p r o g r e s s. If I was building the client team, after involvement of the project sponsor, I would not compromise on the role of the programme/project manager, ideally combined with a solution leader, as the investment in these roles will provide you with the best chances of success. Colin Bain, COO QuantiQ Technologies Client side Project Managers are the dedicated eyes and ears looking over the investment to ensure that the project delivers on time, within budget and to a high standard. Whether customer insight, or finance and operations, careful consideration is required from a people, process, data and technology perspective. Kelvin Cheema, Global Digital Transformation Director, ebecs (DXC) 0 4

7 T r a n s f o r m a t i o n / C h a n g e L e a d K e y r e s p o n s i b i l i t i e s a r e t o : A d v i s e t h e b u s i n e s s a s t o w h a t w i l l c h a n g e, a n d d o t h i s i n e n o u g h t i m e t o a l l o w t h e m a n a g e r s t o m a n a g e r t h e c h a n g e. A s s i s t s e n i o r m a n a g e m e n t i n s e l l i n g t h e c h a n g e, m a k i n g s u r e t h a t t h e y t a k e t h i s f u n d a m e n t a l r e q u i r e m e n t s e r i o u s l y. D r i v e a c t i v e a n d f r e q u e n t c o m m u n i c a t i o n a r o u n d t h e p r o j e c t t e a m a n d b u s i n e s s. E n s u r e t h a t t r a i n i n g i s c a r r i e d o u t o n t i m e a n d t o a h i g h s t a n d a r d i n o r d e r t o e n s u r e t h a t t h e n e w s o l u t i o n c a n b e u s e d o n d a y o n e. E n s u r e b u s i n e s s r e a d i n e s s a n d w i n n i n g h e a r t s a n d m i n d s. Business readiness training Organisational transformation stakeholder engagement adoption w i n n i n g h e a r t s a n d m i n d s. I t s e s s e n t i a l t h a t e n d u s e r s u n d e r s t a n d t h e b u s i n e s s r a t i o n a l f o r t h e p r o j e c t a n d t h a t t h e y a r e w e l l t r a i n e d i n t h e n e w p r o c e s s e s. U n d e r s t a n d i n g t h a t s h o r t c u t s t h e y m a y i d e n t i f y f o r t h e m s e l v e s, c o u l d c a u s e i s s u e s f u r t h e r d o w n t h e p r o c e s s i s a n i m p o r t a n t m i n d s e t t o e s t a b l i s h. a s m u c h t i m e n e e d s t o b e s p e n t o n e n s u r i n g t h a t t h e o r g a n i s a t i o n i s a b l e t o u s e t h e b u s i n e s s p r o c e s s e s a s o n t h e s y s t e m i t s e l f. M o s t c o m p a n i e s r e c o g n i s e t h a t b u s i n e s s o w n e r s h i p i s c r i t i c a l b u t s p e n d v e r y l i t t l e t i m e o n b u s i n e s s r e a d i n e s s, f o c u s i n g a l m o s t e x c l u s i v e l y o n s y s t e m r e a d i n e s s. T h i s i s c o u n t e r - i n t u i t i v e. T h e t r a n s f o r m a t i o n s c a l e s h o u l d b e o r g a n i s e d t o s p e n d t i m e o n s t a k e h o l d e r e n g a g e m e n t a n d m e t r i c s d e f i n e d a n d a c t i v e l y m o n i t o r e d t o d e l i v e r p r o g r e s s o n b u s i n e s s r e a d i n e s s u l t i m a t e l y c h a n g e i s a s m e a s u r a b l e a s a n y s y s t e m b u i l d i n g a c t i v i t i e s. The omission of the Change Lead role is likely to be the cause of an even worse outcome than the cancellation of the project. Although the software solution may very well be delivered with comparative success, failure to communicate, educate and transform the business will result in a sub-optimal business outcome for the project. Hitesh Amin, VP and Senior Executive Partner IBM 0 5

8 K e y r e s p o n s i b i l i t i e s a r e t o : Understand and map the As Isprocesses prior to selection of the project software solution and map the To Be processes once the solution is live. To complete all requirements gathering from the users in all functional departments. This is a vital part of stakeholder management as it ensures buy in from the organisation once the solution is designed and deployed. To fully document the end solution to maximise user adoption and ensure international quality standards compliance. This phase also facilitates post live product support. L e a d B u s i n e s s A n a l y s t functional requirements Process mapping stakeholder management Interfaces l e a d S o l u t i o n A r c h i t e c t K e y r e s p o n s i b i l i t i e s a r e t o : functional requirements Solution Design Make sure that the software can deliver the desired To-Be processes in functional terms. Understand the degree of modification that is unavoidable. Know how to configure the application to best effect. The Solution Architect (SA) role is also key to helping the Business Analyst(BA) to understand the nature and features of the revised to-be process that inevitably result from the introduction of new software. The role of Lead Business Analyst is of critical importance to the business as it ensures the organisation actually understand the nature and scale of the oncoming change. Stakeholder management is crucial to this role as it will determine the buy in from the users in the organisation. The SA and BA roles are effectively twinned, and one should not be considered without the other. The lack of a business skilled BA who knows the client s business inside out may very well result in a poorly informed SA who will in turn design a software solution that fails to deliver the expected benefits or which undermines them with functionality that does not meet the business s real needs. Alastair Thomas, VP, Hitachi Solutions 0 6

9 3. s e c u r i n g t a l e n t. I f y o u c a n ' t s e c u r e t h e k e y r e s o u r c e s i n t e r n a l l y t h e n p a r t n e r s h i p c a n b e t h e w a y f o r w a r d A c h i e v i n g t h e r i g h t b a l a n c e o f i n t e r n a l v s p a r t n e r / s y s t e m i n t e g r a t o r ( S I ) r e s o u r c e i s e s s e n t i a l. H o w t h i s t e a m i s b a l a n c e d i s a f u n c t i o n o f h o w a n o r g a n i s a t i o n i n t e n d s t o o p e r a t e a n d m a i n t a i n t h e s y s t e m o v e r i t ' s l i f e c y c l e. D o n t f o r g e t y o u r o r g a n i z a t i o n c a n a u g m e n t p e r m a n e n t r e s o u r c e w i t h s p e c i a l i s t c o n t r a c t o r s w h o c a n e f f i c i e n t l y d e l i v e r h i g h l y s p e c i a l i s t s k i l l s a n d t r a n s f e r k n o w l e d g e. T h e k e y i s t o e n s u r e t h a t t h e r o l e s a n d r e s p o n s i b i l i t i e s o f a l l p a r t i e s a r e c l e a r l y d e f i n e d w i t h o u t c o m e s w e l l d o c u m e n t e d. Augmenting an internal team with specialist contractors can be a very cost effective and efficient means of resourcing a complex project. Martin Burden, Director, Head of ERP, Avanade O v e r t i m e t h e c o m p o s i t i o n o f t h e t e a m w i l l c h a n g e. T y p i c a l l y, t h e i n i t i a l p h a s e s w i l l h a v e a h i g h e r c o n c e n t r a t i o n o f p a r t n e r r e s o u r c e a n d s p e c i a l i s t c o n t r a c t o r s, b u t a s t h e p r o j e c t m a t u r e s a n d k n o w l e d g e t r a n s f e r o c c u r s, t h e b a l a n c e s h i f t s t o e n h a n c i n g t h e i n t e r n a l t e a m w i t h r e d u c t i o n i n t h e p a r t n e r a n d c o n t r a c t o r r e s o u r c e. Composition of resource (split by Partner/SI, Contract Specialist and Client) throughout the project life-cycle: 0 7

10 4. S e l e c t i n g t h e r i g h t c o n s u l t a n c y p a r t n e r. C l i e n t s t e n d t o f o c u s l e s s o n e n s u r i n g t h a t t h e i r o b j e c t i v e s a l i g n w i t h t h e S y s t e m I n t e g r a t o r s ( S I ) s. F o r e x a m p l e, m a n y S I s m a k e s i g n i f i c a n t m o n e y f r o m b u i l d i n g c u s t o m i s a t i o n s, y e t c l i e n t s w a n t t o k e e p t h e s o l u t i o n a s v a n i l l a a s p o s s i b l e. I t i s a l w a y s i m p o r t a n t t o c o n s i d e r t h e c u l t u r a l a l i g n m e n t a n d t o d e f i n e s h a r e d o b j e c t i v e s. K n o w l e d g e t r a n s f e r f r o m t h e S I t o a c l i e n t t e a m i s e s s e n t i a l p a r t i c u l a r l y i f t h e c l i e n t p l a n s o n m a n a g i n g a n y r o l l - o u t o r p o s t g o - l i v e a p p l i c a t i o n m a i n t e n a n c e s u p p o r t t h e m s e l v e s. H a v i n g c l a r i t y o n t h e s k i l l s n e e d e d i n h o u s e t o m a i n t a i n a n d e n h a n c e t h e s o l u t i o n s h o u l d d r i v e t h e s h a p i n g o f t h e k n o w l e d g e t r a n s f e r p l a n, w h i c h s h o u l d b e a c t i v e l y m a n a g e d. It would be sensible to find a commercial mechanism that rewards the SI for helping drive towards vanilla for example sharing any unspent funds in the development pot with the SI. Stephen Fraser, Consultant Partner PwC 5. A d o p t, n o t a d a p t. W i t h t h e m o v e t o c l o u d s o l u t i o n s i t i s e v e n m o r e i m p e r a t i v e t o e n s u r e t h a t t h e b u s i n e s s i s u s i n g t h e s o l u t i o n i n t h e w a y t h a t h a s b e e n d e s i g n e d t o b e u s e d. B u s i n e s s e s n e e d t o c o n s t a n t l y c h a l l e n g e t h e m s e l v e s a s t o w h e t h e r t h e y a r e p u t t i n g t h e i r b u s i n e s s i n a n I T s o l u t i o n o r a n I T s o l u t i o n i n t o t h e i r b u s i n e s s. M a x i m i s e t h e u s e o f v a n i l l a s o f t w a r e C u s t o m i s a t i o n, a s f a r a s p o s s i b l e, s h o u l d b e l i m i t e d t o w h a t t r u l y d i f f e r e n t i a t e s a b u s i n e s s i n t h e m a r k e t p l a c e n o t r e p l i c a t i n g h o w i t s a l w a y s o p e r a t e d. T h e p r o g r a m m e t e a m n e e d s t o t a k e a p r o c e s s v i e w a n d c h a l l e n g e t h e b u s i n e s s a s t o w h y t h e s t a n d a r d p r o c e s s e s i n a n I T s o l u t i o n w o n t w o r k f o r t h e m ; r a t h e r t h a n a s k t h e b u s i n e s s w h a t t h e y w a n t w h i c h t o d a y i s t y p i c a l l y w h a t w e h a v e t o d a y, b u t f a s t e r s c r e e n s a n d b e t t e r r e p o r t i n g. T h e s t e e r i n g b o a r d s h o u l d c h a l l e n g e t h e p r o j e c t t e a m t o j u s t i f y a n y m a t e r i a l c u s t o m i s a t i o n s a n d h e l p t o r e m o v e b l o c k e r s t o c h a n g e f r o m t h e d e c i s i o n - m a k i n g p r o c e s s. T h i s a p p r o a c h w h i c h i s c a s c a d e d f r o m t h e t o p o f t h e o r g a n i s a t i o n d o w n, d e m o n s t r a t e s t h a t t h e c o m p a n y i s w i l l i n g t o t r a n s f o r m a n d t h i s i n t u r n h a s a p r o f o u n d i m p a c t o n t h e w i l l i n g n e s s o f t h e r e s t o f t h e o r g a n i s a t i o n t o e m b r a c e a n d a d o p t c h a n g e. 0 8

11 6. S t r o n g g o v e r n a n c e. B u s i n e s s t r a n s f o r m a t i o n p r o g r a m m e s s h o u l d b e a B o a r d a g e n d a i t e m, a n d a c t i v e l y s p o n s o r e d b y t h e l e a d e r o f t h e r e l e v a n t b u s i n e s s f u n c t i o n s n o t t h e C I O. T h e C I O i s a s u p p l i e r. P r o g r a m m e s t a t u s n e e d s t o f o c u s o n m e a s u r e m e n t o f p r o g r e s s a g a i n s t t h e d e s i r e d o u t c o m e s, a n d t o i n c l u d e a d e q u a t e f o c u s o n c o n t i n g e n c y a n d m i t i g a t i o n p l a n s. a k e y r e a s o n p r o g r a m m e s f a i l i s p o o r g o v e r n a n c e A g o o d P M O, w h o i s a n e x p e r i e n c e d p r o j e c t m a n a g e r w i t h d e e p p l a n n i n g s k i l l s, m a k e s a h u g e d i f f e r e n c e P M O i s n o t a n a d m i n t a s k. I f a c l i e n t d o e s n o t h a v e a n y o n e w i t h t h o s e s k i l l s t h e S I s h o u l d b e a b l e t o p r o v i d e o n e b u t t h i s r o l e n e e d s t o r e p o r t i n t o a s e n i o r m e m b e r o f t h e c l i e n t. O w n e r s h i p f o r t h e p r o j e c t d e l i v e r y n e e d s t o b e r e t a i n e d b y t h e c l i e n t ( a l b e i t s u p p o r t e d b y t h e S I ). 7. i n d e p e n d e n t, o b j e c t i v e a d v i c e. M a n y c l i e n t s s t r u g g l e t o u n d e r s t a n d h o w t o w o r k e f f e c t i v e l y w i t h a n S I, a n d h o w t o m a n a g e t h e s e p r o g r a m m e s. H a v i n g a n i n d e p e n d e n t t h i r d p a r t y A s s u r a n c e P a r t n e r, c o m i n g i n o n a r e g u l a r b a s i s t o r e v i e w t h e o v e r a l l h e a l t h o f t h e p r o g r a m m e a n d r e p o r t b a c k t o t h e s t e e r i n g b o a r d i n o r d e r t o p r o v i d e a s s u r a n c e t h a t t h e p r o g r a m m e i s o n t r a c k, a n d s h o u l d h e l p t h e B o a r d s l e e p b e t t e r a t n i g h t. A c k n o w l e d g e m e n t s C o g n i t i v e G r o u p a c k n o w l e d g e s a n d t h a n k s t h e f o l l o w i n g p e o p l e a n d o r g a n i s a t i o n s f o r t h e i r c o n t r i b u t i o n t o t h i s w h i t e p a p e r : T o n y R i c h e s - P r o j e c t D i r e c t o r ( H i t a c h i S o l u t i o n s ) C o l i n B a i n - C O O ( Q u a n t i Q T e c h n o l o g i e s ) K e l v i n C h e e m a - G l o b a l D i g i t a l T r a n s f o r m a t i o n D i r e c t o r ( e B E C S, D X C ) H i t e s h A m i n - V P & S e n i o r E x e c u t i v e P a r t n e r ( I B M ) A l a s t a i r T h o m a s - V P ( H i t a c h i S o l u t i o n s ) M a r t i n B u r d e n - D i r e c t o r, H e a d o f E R P ( A v a n a d e ) S t e p h e n F r a s e r - C o n s u l t a n t P a r t n e r ( P w C ) 0 9

12 C O G N I T I V E G R O U P Cognitive Group enable organisations to successfully implement Microsoft Solutions by attracting and developing the best talent within the market, and connecting that talent to the most exciting Microsoft projects. We work with all Microsoft technologies, including: Azure; Power BI, Data and AI and Dynamics 365. Typical roles include: Business Change Project Manager; Business Intelligence Specialist; Test Management; Solution Architect; Tech Consultant; Business Analyst; CRM/ERP Trainers; Infrastructure/Integration Architects. To find out how we can support your organisation or career growth, contact us: T: E: info@cognitive-group.com Contact details: T: E: info@cognitive-group.com