Cloud Shadow IT Survey Results

Transcription

1 Cloud Shadow IT Survey Results *Preview 12 April 2016

2 Demographics 250 IT decision makers (ITDMs) and 250 business decision makers (BDMs) were interviewed in March 2016, split in the following ways... country sector size 75 Utilities (energy, oil, gas and telecoms) Other commercial sectors IT Manufacturing and production Financial services (including insurance) Retail, distribution and transport Business and professional services UK France Germany Spain Chemicals Construction and property ,000-3,000 employees More than 3,000 employees

3 Shadow IT cloud services Over three quarters (77%) of respondents admit that cloud services have been commissioned in their organisation without the involvement of the IT department Cloud-based application software (Software-as-a-Service (SaaS)) Cloud-based servers and storage (Infrastructure-as-a-Service (IaaS)) Public cloud (e.g. Amazon Web Service (AWS), Windows Azure, Google Cloud Platform (GCP), Cloud-based virtual machines for development and testing 56% 48% 39% 29% Other unknown cloud service 2% Figure 8: Which of the following cloud services have other departments in your organisation/employees in your department commissioned without the involvement of the IT department? Asked to all 500 respondents Departments in my organisation/my department have never commissioned a cloud I don't know 3% 19%

4 Will cloud shadow IT increase? 28% 19% 37% Over eight in ten (83%) respondents expect that the amount of their organisation s cloud services commissioned without IT involvement will increase in the next two years 55% 61% 49% Figure 9: In the next two years, how do you think the amount of cloud services commissioned by departments in your organisation/your department without the involvement of the IT department will change? Asked to respondents where this is already happening in their organisation 11% 14% 9% 2% 3% 2% 2% 1% 3% 1% 2% 1% Total [387] ITDMs [194] BDMs [193] We expect the amount to significantly increase We expect the amount to slightly increase We expect the amount to remain the same We expect the amount to slightly decrease We expect the amount to significantly decrease Not sure

5 Shadow IT free cloud storage Google Drive 49% Over eight in ten (83%) respondents say that employees in their organisation use free cloud storage services without the approval of the IT department Dropbox Apple icloud Amazon Cloud Drive 30% 34% 49% OneDrive 28% BT Cloud 13% Figure 10: Which of the following free cloud storage services do you think employees in your organisation/department use for work purposes without the approval of the IT department? Asked to all 500 respondents Box WeTransfer 13% 8% Employees in my organisation/department never use free cloud storage services without the 14% I don't know 3%

6 How organisation-wide is cloud shadow IT? Where cloud shadow IT is happening, almost six in ten (57%) respondents state that half or more of the departments in their organisation are using these services Figure 12: How many departments in your organisation use cloud services that the IT department were not involved in commissioning, or did not approve? Asked to respondents where cloud shadow IT is happening in their organisation

7 How long cloud shadow IT has been happening 5% 2% 4% 5% 21% Around seven in ten (71%) respondents say that cloud shadow IT has been happening in their organisation for up to two years 15% 22% 27% Less than three months Between three and six months Between six months and one year Between one and two years Between two and three years Between three and four years Between four and five years I don't know

8 Critical data Eight in ten (80%) respondents where cloud shadow IT is happening in their organisation say that the data stored by these services is critical to their organisation Figure 18: Is any of the data that is stored in the cloud services that your organisation's IT department were not involved in commissioning, or did not approve, critical to your organisation? Asked to respondents where cloud shadow IT is happening in their organisation

9 Knowledge of the location of data Total [435] 44% 39% 17% Only 44% of respondents know the country that their organisation s data is stored in for all cloud suppliers used via shadow IT ITDMs [222] 41% 43% 16% BDMs [213] 47% 34% 19% Figure 19: Do you know which country your organisation's data is being stored in for the cloud services that departments/your department are using where the IT department were not involved in commissioning, or did not approve? Asked to respondents where cloud shadow IT is happening in their organisation Yes, I know where it is stored for all of the cloud suppliers we use Yes, but only for some of the cloud suppliers we use No, I do not know

10 IT policies and adhering to legislations Almost three quarters (73%) of respondents think that cloud shadow IT would be against legislations that their organisation adheres to. Even among those where employees in their organisation use cloud shadow IT, three quarters (74%) believe it is against legislations. Employees using cloud shadow IT are putting their organisations at risk by going against legislations. 2% Total [500] 24% 49% 20% 6% 39% Has shadow IT [435] 23% 51% 22% 5% 58% Does not have shadow IT [65] 34% 38% 12% 15% Yes, fully Yes, to an extent No Figure 22: Are you aware of your organisation's IT policies? Asked to all 250 BDM respondents Yes, definitely Yes, possibly No I don't know Figure 23: Do you think that employees in your organisation using a cloud service that your organisation's IT department were not involved in commissioning, or did not approve, would be against any legislation your organisation adheres to? Asked to all respondents

11 NTT Survey Cloud Shadow IT Conducted by Vanson Bourne March 2016 NTT Europe Ltd. Devon House, St. Katherine s Way London E1W 1LB