SUSTAINABILITY REPORT

Transcription

1 SUSTAINABILITY REPORT Adriatic Luxury Hotels Company (ALH) aspires to deliver the highest standard of luxury in a sustainable way and continue to grow responsibly and sustainably. The success of its business is inextricably linked to the success of the community in which ALH hotels are based and in which they operate. Recognising this, it is important to us that community benefits from having ALH there. We believe we have a responsibility to deliver positive, lasting impacts that create shared value for our community, our employees, our guests and our Company. We seek to align our support for the community with our core business activities, as we believe this alignment can bring lasting and sustainable benefit to local community. The development of the local community, and therefore the development of the destination as a whole, is crucial for the future development of our business. The most significant part of ALH community management project is aimed specifically to activities that directly or indirectly affect the development of local community. Projects which were supported by ALH through sponsorship and donations projects worth ,00 KN in year 2016 include the number of activities towards the community including culture, art, sport, infrastructure, environment protection, education and humanitarian aid. CULTURE: Providing to numerous cultural and artistic projects such as: Dubrovnik Summer Festival,Aklapela Festival, Epidaurus festival, Festa Dubrovnik, Dubrovnik Festiwine, Festival of Mediterranean Film, Dubrovnik Film Festival, Dubrovnik Media days, numerous projects of Dubrovnik Symphonic orchestra. ALH also continuously supports individual artistic projects and initiatives from young artists, while providing support in organising different exhibitions and events. EDUCATION: ALH sponsors students and Dubrovnik hospitality school students through programme of special education and training skills aimed to ensure a good educational infrastructure for lifelong learning. ENVIRONMENT: Providing support and cooperating with local organizations to support sustainable livelihoods while also protecting natural resources. Dubrovnik Eco action is one of the yearly efforts to clear the Adriatic underwater to preserve the beauty, cleanliness and biodiversity of the Adriatic Sea. INFRASTRUCTURE: Providing financing to increase additional direct flights to Dubrovnik. Supporting projects for enhancing the safety and infrastructural needs in local community. pg. 1

2 SPORTS: Providing support to local sports clubs, sport associations and events. Financing tournaments and sport activities in a community. HUMANITARIAN AID AND SOCIAL RESPONSIBILITY: Most of the financial support is planned fo specific humanitarian actions and need. ALH has helped to provide equipment for the Dubrovnik hospital, local Firefighter units, new Center for young people; ALH has organized a humanitarian action for flooded areas in Northern part of Croatia etc. MAINTENANCE CONSUMPTIONS GRAND VILLA ARGENTINA pg. 2

3 Water HOTEL Grand Villa ARGENTINA WATER MANAGEMENT m3 KN m3 KN January , ,02 2,23 51,12 February , ,99 0,74 19,56 March , ,27 0,20 4,62 April , ,89 0,21 4,76 May , ,73 0,26 5,78 June , ,53 0,31 6,75 July , ,63 0,36 7,89 August , ,88 0,35 8,92 September , ,88 0,36 9,13 October , ,88 0,29 7,42 November , ,00 0,62 15,74 December , ,13 0,28 7,40 s , ,83 0,33 HOTEL Gand Villa ARGENTINA WATER MANAGEMENT January ,96 February ,98 m3 KN m3 KN March ,26 1,24 28,46 April ,14 0,38 8,57 May ,44 0,22 4,89 June ,08 0,33 7,27 July ,13 0,37 8,06 August ,88 0,16 3,51 September ,24 0,37 8,05 October ,47 0,47 10,40 November ,68 2,99 66,93 December ,80 0,45 9,77 s ,06 0,34 HOTEL Grand Villa Argentina pg. 3

4 WATER MANAGEMENT m3 KN m3 KN January ,66 February ,06 March ,56 0,75 13,99 April ,16 0,21 4,14 May ,20 0,30 6,65 June ,27 0,53 11,56 July ,01 0,23 5,07 August ,71 0,48 10,52 September ,49 0,40 8,76 October ,65 0,38 8,40 November ,41 3,98 89,44 December ,98 s ,16 0,40 Energy HOTEL Grand Villa ARGENTINA ENERGY MANAGEMENT KN KN January , ,89 183,40 136,88 February , ,60 265,08 195,19 March , ,02 37,35 20,57 April , ,21 32,15 18,03 May , ,66 23,84 12,89 June , ,99 25,95 13,99 July , ,41 27,55 14,73 August , ,65 26,73 14,23 September , ,83 25,64 13,95 October , ,83 22,11 12,83 November , ,22 40,44 22,44 December , ,21 67,90 40,19 s , ,52 29,24 pg. 4

5 HOTEL Grand Villa Argentina ENERGY MANAGEMENT KN KN January , ,93 February , ,93 March , ,19 115,01 78,50 April , ,07 38,27 22,90 May , ,74 23,19 12,84 June , ,06 25,56 14,23 July , ,19 28,05 15,73 August , ,58 26,55 14,08 September , ,76 27,30 14,89 October , ,51 29,77 16,29 November , ,90 391,09 160,70 December , ,57 303,42 98,91 s , ,43 32,86 HOTEL Grand Villa Argentina ENERGY MANAGEMENT KN KN January , ,26 February , ,23 March , ,14 85,45 58,51 April , ,30 25,97 15,82 May , ,95 24,60 13,98 June , ,04 27,25 16,96 July , ,31 27,09 15,21 August , ,96 27,24 14,95 September , ,91 24,87 14,16 October , ,55 35,39 16,94 November , ,92 207,64 117,30 December , ,77 s , ,34 30,02 Gas pg. 5

6 HOTEL Grand Villa Argentina GAS MANAGEMENT Kg KN Kg KN January ,4 214,88 0,23 3,00 1,05 February , , ,38 2,33 29,81 10,43 March , , ,81 0,28 3,59 1,26 April , , ,50 0,21 2,68 0,91 May , , ,70 0,13 1,64 0,52 June , , ,41 0,13 1,61 0,52 July , , ,38 0,08 0,99 0,32 August , , ,18 0,12 1,49 0,48 September , , ,25 0,16 2,02 0,65 October , , ,92 0,12 1,53 0,53 November , ,05 0,27 3,42 1,21 December , ,47 0,55 7,03 2,44 s , ,93 Consumption per guest kg 2,00 0,16 HOTEL Grand Villa Argentina GAS MANAGEMENT Kg KN Kg KN January , February 0 0,00 0,00 0, March , , ,25 0,92 11,80 5,75 April , , ,06 0,07 0,89 0,39 May , , ,05 0,37 4,71 1,91 June , , ,88 0,10 1,24 0,38 July , , ,17 0,08 1,07 0,35 August , , ,78 0,16 2,03 0,66 September , , ,05 0,19 2,40 0,82 October , , ,40 0,20 2,51 0,90 November ,00 544,90 0,44 5,63 2,00 December ,40 841,59 0,51 6,50 0,43 s , ,13 Consumption per guest kg 2,30 0,18 HOTEL Grand Villa Argentina pg. 6

7 GAS MANAGEMENT Kg KN Kg KN January , February 0 0,00 0,00 0, March , , ,83 0,39 5,04 2,51 April , , ,62 0,12 1,53 0,74 May , , ,17 0,17 2,21 1,05 June , , ,36 0,16 1,99 0,98 July , , ,04 0,05 0,65 0,32 August , , ,50 0,07 0,94 0,48 September , , ,10 0,23 2,89 1,40 October , , ,81 0,22 2,87 1,38 November ,00 710,87 0,43 5,52 2,79 December 0 0 0,00 0, s , ,30 Consumption per guest kg 1,88 0,15 Fuel HOTEL Grand Villa Argentina FUEL MANAGEMENT lit KN lit KN January , ,05 16,01 164,58 48,75 February , ,11 37,23 382,77 100,38 March , ,34 5,96 61,27 15,92 April , ,21 1,87 19,26 4,92 May , ,54 0,93 9,53 2,69 June , ,26 0,55 5,61 1,58 July , ,94 0,47 4,83 1,43 August , ,26 0,54 5,60 1,67 September , ,91 0,64 6,54 1,96 October , ,27 1,39 14,32 4,49 November , ,46 4,28 44,01 13,59 December , ,27 10,41 107,03 35,36 s , ,62 Consumption per guest lit 16,23 1,58 pg. 7

8 HOTEL Grand Villa Argentina FUEL MANAGEMENT lit KN lit KN January , February 0 0 0,00 0, March , ,85 12,22 125,59 49,38 April , ,25 2,47 25,44 10,08 May , ,96 0,68 6,98 2,84 June , ,55 0,48 4,92 2,01 July , ,71 0,26 2,68 1,06 August , ,78 0,38 3,89 1,54 September , ,00 0,50 5,11 1,79 October , ,23 1,26 12,97 4,43 November , ,02 6,96 71,58 24,17 December , ,77 5,80 59,65 18,46 s , ,12 Consumption per guest lit 8,61 0,84 HOTEL Grand Villa Argentina FUEL MANAGEMENT lit KN lit KN January , February 0 0 0,00 0, March , ,45 4,61 47,36 24,66 April , ,16 2,76 28,37 14,20 May , ,60 1,15 11,86 5,93 June , ,56 0,63 6,44 3,26 July , ,05 0,52 5,39 2,72 August , ,03 0,65 6,68 3,37 September , ,49 0,51 5,20 2,61 October , ,29 0,94 9,67 4,66 November , ,66 8,34 85,71 41,30 December 0 0 0,00 0, s , ,29 Consumption per guest Kwh lit 10,12 0,98 pg. 8

9 HOTEL CROATIA Water HOTEL Croatia WATER MANAGEMENT m3 KN m3 KN January , February , March ,04 4,57 86,02 April ,19 0,58 10,75 May ,19 0,38 6,95 June ,81 0,35 6,45 July ,00 0,39 7,18 August ,85 0,39 7,17 September ,02 0,43 7,95 October ,59 0,47 8,75 November ,66 4,83 90,05 December , s ,06 per 0,46 HOTEL Croatia WATER MANAGEMENT m3 KN m3 KN January , February , March ,24 5,55 104,43 April ,17 0,70 12,96 May ,11 0,36 6,62 June ,79 0,43 7,91 July ,44 0,37 6,54 August ,79 0,42 7,75 September ,29 0,43 7,90 October ,36 0,55 10,14 November ,04 1,50 27,99 December ,74 s ,40 per 0,47 pg. 9

10 HOTEL Croatia WATER MANAGEMENT m3 KN m3 KN January , February , March ,80 18,93 326,96 April ,70 0,66 12,19 May ,50 0,38 7,05 June ,10 0,39 7,13 July ,72 0,43 7,92 August ,35 0,31 5,67 September ,05 0,40 7,30 October ,11 0,58 10,66 November ,34 9,79 189,94 December ,30 s ,80 per 0,43 Energy HOTEL Croatia ENERGY MANAGEMENT KN KN January , February , March ,47 303,70 197,37 April ,87 25,46 16,65 May ,19 20,43 11,32 June ,81 21,80 11,65 July ,52 22,23 11,49 August ,37 22,39 11,58 September ,13 22,91 12,19 October ,18 24,29 14,55 November ,76 225,62 154,59 December , s ,72 24,71 pg. 10

11 HOTEL Croatia ENERGY MANAGEMENT KN KN January , February , March ,67 316,34 227,62 April ,70 26,02 15,47 May ,47 22,62 12,96 June ,18 21,10 11,64 July ,32 23,11 12,56 August ,71 26,38 13,80 September ,88 26,73 14,36 October ,84 28,27 17,09 November ,30 107,48 78,55 December , s ,47 26,72 HOTEL Croatia ENERGY MANAGEMENT KN KN January , February , March ,43 907,29 670,39 April ,12 23,08 13,92 May ,49 17,01 10,14 June ,00 21,32 13,13 July ,45 22,21 12,39 August ,10 21,39 11,79 September ,32 21,69 12,20 October ,79 32,77 18,90 November , ,80 800,35 December , s ,63 23,89 pg. 11

12 Gas HOTEL Croatia GAS MANAGEMENT Kg KN Kg KN January February ,00 365, March ,00 365,96 0,25 3,18 1,14 April , ,00 0,10 1,26 0,45 May , ,03 0,06 0,82 0,26 June , ,26 0,05 0,61 0,19 July , ,21 0,05 0,59 0,20 August , ,79 0,04 0,56 0,18 September , ,57 0,05 0,60 0,20 October , ,03 0,09 1,17 0,33 November , ,04 1,09 13,93 7,43 December 0 0 0,00 0, s , ,85 Consumption per guest Kg 0,76 0,06 HOTEL Croatia GAS MANAGEMENT Kg KN Kg KN January February ,00 501,01 March ,40-238,13-0,14-1,81-0,89 April , ,49 0,12 1,54 0,75 May , ,67 0,07 0,85 0,42 June , ,39 0,06 0,82 0,32 July , ,24 0,05 0,63 0,25 August , ,99 0,04 0,55 0,19 September , ,66 0,06 0,78 0,27 October , ,57 0,10 1,24 0,44 November , ,82 0,21 2,70 0,96 December 0 0 0,00 0,00 s ,71 Consumption per guest Kg 0,81 0,06 pg. 12

13 HOTEL Croatia GAS MANAGEMENT Kg KN Kg KN January February , ,08 March ,00 0,00 0,00 0,00 0,00 April , ,41 0,09 1,10 0,54 May , ,78 0,08 1,04 0,51 June , ,43 0,06 0,71 0,35 July , ,86 0,05 0,62 0,31 August , ,24 0,05 0,67 0,33 September , ,80 0,06 0,75 0,37 October , ,01 0,12 1,55 0,76 November ,00 501,01 1,21 15,52 7,59 December 0 0 0,00 0,00 s ,62 Consumption per guest Kg 0,85 0,07 Fuel HOTEL Croatia FUEL MANAGEMENT lit KN lit KN January , February , , March , ,65 36,21 372,28 112,30 April , ,41 2,13 21,89 6,12 May , ,27 0,89 9,10 2,57 June , ,39 0,48 4,94 1,48 July , ,18 0,34 3,46 1,06 August , ,68 0,32 3,31 0,98 September , ,68 0,40 4,14 1,23 October , ,54 1,08 11,07 3,49 November , ,52 11,61 119,36 37,62 December 0 0 0,00 0, s , ,40 Consumption per guest per lit 7,41 0,72 pg. 13

14 HOTEL Croatia FUEL MANAGEMENT lit KN lit KN January ,00 February , ,12 March , ,01 51,44 528,84 224,85 April , ,87 3,72 38,29 15,54 May , ,13 0,86 8,84 3,67 June , ,31 0,57 5,87 2,43 July , ,13 0,44 4,51 1,82 August , ,92 0,43 4,38 1,68 September , ,55 0,54 5,59 1,94 October , ,07 1,42 14,62 4,96 November , ,42 11,91 122,46 41,30 December 0 0 0,00 0,00 s , ,53 Consumption per guest per lit 9,90 0,96 HOTEL Croatia FUEL MANAGEMENT lit KN lit KN January ,00 February , ,84 March , ,18 57,83 594,53 302,89 April , ,73 3,64 37,38 18,92 May , ,36 1,10 11,28 5,68 June , ,36 0,62 6,34 3,19 July , ,95 0,51 5,28 2,66 August , ,80 0,38 3,89 1,94 September , ,16 0,56 5,73 2,85 October , ,76 1,66 17,10 8,25 November , ,92 56,05 576,15 277,80 December 0 0 0,00 0,00 s , ,06 Consumption per guest per lit 9,29 0,90 pg. 14

15 HOTEL SUPETAR Water HOTEL Supetar WATER MANAGEMENT m3 KN m3 KN January , February , March , April , May ,70 0,24 4,54 June ,60 0,26 4,78 July ,75 0,21 3,78 August ,76 0,26 4,73 September ,53 0,19 3,62 October ,85 0,29 5,45 November , December , s ,10 0,26 HOTEL Supetar WATER MANAGEMENT m3 KN m3 KN January ,75 February ,60 March ,55 April ,72 May ,18 0,22 3,65 June ,90 0,33 6,22 July ,00 0,25 4,51 August ,25 0,28 5,25 September ,35 0,25 4,66 October ,73 0,28 5,09 November ,95 December ,25 s ,23 0,30 pg. 15

16 HOTEL Supetar WATER MANAGEMENT m3 KN m3 KN January 0 February ,25 March ,25 April ,25 May ,55 0,21 3,90 June ,30 0,23 4,29 July ,13 0,24 4,38 August ,45 0,19 3,45 September ,15 0,23 4,17 October ,49 0,36 6,67 November ,40 December ,70 s ,92 0,23 Energy HOTEL Supetar ENERGY MANAGEMENT KN KN January , February , March , April , May ,79 23,62 17,34 June ,29 28,32 20,40 July ,61 28,54 20,97 August ,75 30,01 21,71 September ,98 25,54 18,47 October ,19 78,70 57,13 November , December , s ,11 per 39,06 pg. 16

17 HOTEL Supetar ENERGY MANAGEMENT KN KN January ,27 February ,94 March ,93 April ,60 May ,98 31,10 23,71 June ,99 24,39 18,60 July ,51 34,47 26,37 August ,72 24,38 17,55 September ,28 38,47 29,69 October ,17 82,28 59,14 November ,50 December ,62 s ,51 per 41,68 HOTEL Supetar ENERGY MANAGEMENT KN KN January ,35 February ,31 March ,29 April ,05 May ,50 22,16 17,04 June ,21 19,74 14,93 July ,19 25,06 19,48 August ,62 27,37 21,13 September ,31 19,33 14,89 October ,57 56,98 43,37 November ,86 December ,92 s ,18 per 28,51 pg. 17

18 Gas HOTEL Supetar GAS MANAGEMENT Kg KN Kg KN January February 0 0 0, March 0 0 0, April 0 0 0, May ,00 609,75 0,08 0,98 0,67 June , ,80 0,11 1,46 1,05 July ,00 0,00 0,00 0,00 0,00 August ,00 323,20 0,02 0,29 0,21 September ,00 323,20 0,03 0,33 0,24 October ,00 0,00 0,00 0,00 0,00 November 0 0 0,00 0, December 0 0 0,00 0, s ,95 Kg 0,51 0,04 HOTEL Supetar GAS MANAGEMENT Kg KN Kg KN January February 0 0 0,00 0 March 0 0 0,00 0 April 0 0 0,00 0 May ,00 0,00 0,00 0,00 0,00 June ,00 0,00 0,00 0,00 0,00 July , ,96 0,23 2,92 2,03 August ,00 609,75 0,05 0,58 0,39 September ,00 304,87 0,03 0,37 0,25 October , ,51 0,05 0,61 4,13 November 0 0 0,00 0,00 December 0 0 0,00 0,00 s , ,09 Kg 0,91 0,07 pg. 18

19 HOTEL Supetar GAS MANAGEMENT Kg KN Kg KN January February 0 0 0,00 0 March 0 0 0,00 0 April 0 0 0,00 0 May ,00 0 0,00 0,00 0,00 June ,00 0 0,00 0,00 0,00 July ,00 0 0,00 0,00 0,00 August ,00 0 0,00 0,00 0,00 September ,00 0 0,00 0,00 0,00 October ,00 0 0,00 0,00 0,00 November 0 0 0,00 0 December 0 0 0,00 0 s ,00 Fuel Kg 0,00 0,00 HOTEL Supetar FUEL MANAGEMENT lit KN lit KN January February 0 0 0, March 0 0 0, April 0 0 0, May ,00 0 0,00 0,00 0,00 June ,00 0 0,00 0,00 0,00 July ,00 0 0,00 0,00 0,00 August ,00 0 0,00 0,00 0,00 September ,00 0 0,00 0,00 0,00 October ,00 0 0,00 0,00 0,00 November 0 0 0, December 0 0 0, s ,00 0,00 per lit 0,00 0,00 pg. 19

20 HOTEL Supetar FUEL MANAGEMENT lit KN lit KN January February 0 0 0,00 0 March 0 0 0,00 0 April 0 0 0,00 0 May ,00 0 0,00 0,00 0,00 June ,00 0 0,00 0,00 0,00 July ,00 0 0,00 0,00 0,00 August ,00 0 0,00 0,00 0,00 September ,00 0 0,00 0,00 0,00 October ,00 0 0,00 0,00 0,00 November 0 0 0,00 0 December 0 0 0,00 0 s ,00 0,00 per lit 0,00 0,00 HOTEL Supetar FUEL MANAGEMENT lit KN lit KN January February 0 0 0,00 0 March 0 0 0,00 0 April 0 0 0,00 0 May ,00 0 0,00 0,00 0,00 June ,00 0 0,00 0,00 0,00 July ,00 0 0,00 0,00 0,00 August ,00 0 0,00 0,00 0,00 September ,00 0 0,00 0,00 0,00 October ,00 0 0,00 0,00 0,00 November 0 0 0,00 0 December 0 0 0,00 0 s ,00 0,00 per lit 0,00 0,00 pg. 20

21 HOTEL DUBROVNIK PALACE Water HOTEL Dubrovnik Palace WATER MANAGEMENT m3 KN m3 KN January 0 597, , February , , March , ,09 0,83 18,45 April , ,76 0,74 16,26 May , ,05 0,38 8,44 June , ,91 0,44 9,69 July , ,98 0,38 8,27 August , ,00 0,51 12,94 September , ,45 0,49 12,45 October , ,70 1,45 36,91 November , ,95 3,58 91,79 December , s , ,14 0,57 HOTEL Dubrovnik Palace WATER MANAGEMENT m3 KN m3 KN January , February , March ,35 0,86 19,26 April ,33 0,54 11,94 May ,71 0,32 7,09 June ,00 0,50 11,02 July ,21 0,46 10,11 August ,22 0,52 11,28 September ,84 0,65 14,28 October ,72 0,61 13,31 November ,88 2,80 63,87 December s ,98 0,53 pg. 21

22 HOTEL Dubrovnik Palace WATER MANAGEMENT m3 KN m3 KN January , February , March ,65 180, ,53 April ,60 0,94 18,10 May ,05 0,32 7,02 June ,84 0,43 9,48 July ,77 0,42 9,21 August ,49 0,40 8,71 September ,44 0,56 12,29 October ,30 0,52 11,42 November ,71 2,41 53,49 December , s ,23 0,51 Energy HOTEL Dubrovnik Palace ENERGY MANAGEMENT KN KN January , , February , , March , ,77 74,93 41,95 April , ,04 52,47 30,05 May , ,64 31,13 17,13 June , ,43 33,83 18,98 July , ,06 34,77 18,85 August , ,98 33,94 18,69 September , ,08 34,82 19,45 October , ,03 85,48 47,38 November , ,23 255,54 147,95 December , , s , ,89 Consumption per guest 43,13 pg. 22

23 HOTEL Dubrovnik Palace ENERGY MANAGEMENT KN KN January , February , March ,34 86,35 61,27 April ,79 52,90 30,17 May ,76 34,51 19,29 June ,00 36,86 20,91 July ,60 37,35 20,65 August ,34 35,65 19,35 September ,63 36,45 20,54 October ,17 38,62 20,77 November ,13 327,68 213,31 December - - s ,33 Consumption per guest 40,94 HOTEL Dubrovnik Palace ENERGY MANAGEMENT KN KN January , February , March , , ,88 April ,66 60,07 35,56 May ,93 33,58 19,44 June ,28 31,48 19,52 July ,22 34,64 19,23 August ,01 35,13 19,59 September ,92 37,48 21,36 October ,30 47,34 26,99 November ,34 204,08 122,15 December , s ,44 Consumption per guest 42,13 *2014 HDP refurbishment pg. 23

24 Gas HOTEL Dubrovnik Palace GAS MANAGEMENT Kg KN Kg KN January February 0 260, , , March , , ,73 0,11 1,35 0,48 April , , ,73 0,20 2,58 1,10 May , , ,40 0,09 1,11 0,42 June , , ,86 0,09 1,18 0,46 July , , ,88 0,08 1,02 0,38 August , , ,87 0,08 1,06 0,39 September , , ,16 0,12 1,56 0,59 October , , ,41 0,22 2,87 0,96 November , ,88 0,61 7,81 3,55 December ,20 0, s ,00 Consumption per guest per 1,45 HOTEL Dubrovnik Palace GAS MANAGEMENT Kg KN Kg KN January 0 342, , , February , March ,34 0,52 6,61 2,96 April , ,28 0,23 2,90 1,26 May ,37 0,10 1,34 0,62 June , ,91 0,10 1,24 0,54 July , ,60 0,07 0,91 0,35 August ,13 0,08 1,05 0,42 September , ,87 0,07 0,93 0,40 October ,31 0,14 1,80 0,69 November ,63 0,68 8,73 3,59 December s , , ,83 Consumption per guest per pg. 24 1,46

25 HOTEL Dubrovnik Palace GAS MANAGEMENT Kg KN Kg KN January February March ,37 20,00 256,00 128,47 April ,18 0,18 2,31 1,13 May , ,49 0,11 1,41 0,68 June ,83 0,11 1,38 0,67 July ,50 0,10 1,28 0,63 August , ,23 0,09 1,10 0,60 September ,57 0,15 1,88 1,02 October ,98 0,13 1,69 0,80 November ,91 0,20 2,53 1,35 December , s , ,06 Consumption per guest per 1,49 Fuel HOTEL Dubrovnik Palace FUEL MANAGEMENT Occupanc 2016 y lit KN lit KN January February , , March , ,26 10,64 109,36 29,54 April , ,89 3,63 37,34 10,06 May , ,71 1,96 20,11 5,59 June , ,12 1,47 15,10 4,57 July , ,98 1,35 13,86 4,24 August , ,98 1,39 14,33 4,17 September , ,99 1,66 17,04 5,03 October , ,27 5,91 60,76 18,94 November , ,54 22,30 229,23 70,98 December , , s Consumptio n per guest 24, , ,09 pg. 25

26 HOTEL Dubrovnik Palace FUEL MANAGEMENT Occupanc 2015 y lit KN lit KN January , , February , , March , ,27 12,41 127,54 53,13 April , ,62 4,64 47,70 19,49 May , ,42 2,04 20,93 8,78 June , ,00 1,81 18,63 7,79 July , ,93 1,54 15,87 6,42 August , ,16 1,43 14,70 5,45 September , ,55 1,96 20,20 6,98 October , ,21 2,65 27,29 9,24 November , ,64 19,37 199,15 67,42 December s , ,04 Consumptio n per guest 24,13 pg. 26 HOTEL Dubrovnik Palace FUEL MANAGEMENT Occupanc 2014 y lit KN lit KN January , , February , , March , , , , , April , ,09 4,74 48,78 25,17 May ,77 2,12 21,84 11,01 June , ,12 1,22 12,56 6,34 July , ,77 1,67 17,15 8,60 August , ,07 1,48 15,19 7,65 September , ,49 1,68 17,23 8,58 October , ,26 2,73 28,10 13,57 November , ,18 14,32 147,22 69,73 December , s Consumptio n per guest 22, , ,3 2

27 GUEST SATISFACTION Review PRO - guest intelligence solution for the hospitality industry It provides us insights to increase guest satisfaction, rankings on review sites. Review Pro has its own index, Global Review Index (GRI) is an online reputation score based on review data collected from 175 sources, internet channels (agencies and review sites). Below are results for previous year and targets for 2017: Hotel GRI 2016 Target 2017 Hotel Croatia 89,2% 90,0% Hotel Supetar 79,6% 80,0% Grand Villa Argentina 89,4% 90,0% Hotel Dubrovnik Palace 92,5% 93,0% pg. 27