2017 The Year in Review Highlights From the DRIE Digest Real Event Log

Transcription

1 2017 The Year in Review Highlights From the DRIE Digest Real Event Log DRIE Toronto Symposium December 12, 2017 Des O Callaghan FBCI

2 Why look at real events? Reality checks wake-up calls Understand the when not if factor Counter it ll never happen to us attitude Re-evaluate threats; expand horizon scan Broaden planning scope

3 What is real, anyway? The opposite of fake? Tangible consequence (hurt, or hurt?) News vs. opinion It has happened (vs. might)

4 Event: VW scandal aftermath Liabilities don t go away Financial damages Reputational / brand damage Untold amounts of future business lost (CEO already lost job 9/23/2015) Jan 11 th : 6 Volkswagen employees charged $4.3 billion in fines are levied

5 Event: report on cyber attacks Don t put off improving your defences....or you too can become a statistic Ensure you have a cyber response plan....and a plan to continue business by other means Mar 21 st : Google report shows 32% increase in web site hacks from 2015 to 2016

6 Event: airline PR disaster Do your policies pass the common sense test? Recognize a line can be crossed that you don t want to cross Ensure your explanations do not make the situation even worse Apr 9 th : United Airlines creates a public relations nightmare with forcible removal of a passenger from a plane

7 Event: fire What seems like a shortlived disruption can have long-lasting consequences Consider invisible hazards in your threat assessments May 1 st : Fire in a hydro vault on Toronto s King St. leads to some extended premises outages

8 Event: ransomware attack Appreciate the global reach of cyber threats You are not immune Collateral damage can affect critical infrastructure May 12 th : #wannacry disables several large organizations such as the U.K. s NHS; affects 100 countries

9 Event: more airline PR failure Understand which of your systems are critical Have appropriate IT continuity solutions in place Communicate Communicate Communicate May 27 th : British Airways has a computer glitch that disrupts flights for days

10 Event: residential fire Police told an inquiry Monday that possible charges include misconduct in public office, manslaughter, corporate manslaughter and breaches of fire safety regulation. Do not clad your building in combustible material Do not ignore warnings June 13 th : Grenfell Tower apartment fire in West London (UK) kills 71 people

11 Event: airline..again The pilot, seeing some lights on the runway, called into air traffic control, to confirm the landing. "Air Canada 759 confirmed cleared to land runway 28 right," the tower responded. "There is no one on 28-Right but you." Seconds later, another voice seemingly one of the pilots waiting on the taxiway interjects "Where's this guy going? He s on the taxiway. July 7 th : Air Canada near miss at SFO could have been the worst airline disaster in history

12 Event: airline..again The pilot, seeing some lights on the runway, called into air traffic control, to confirm the landing. "Air Canada 759 confirmed cleared to land runway 28 right," the tower responded. "There is no one on 28-Right but you." Seconds later, another voice seemingly one of the pilots waiting on the taxiway interjects "Where's this guy going? He s on the taxiway. ANOTHER ONE on OCT 22 nd (radio problems) July 7 th : Air Canada near miss at SFO could have been the worst airline disaster in history

13 Event: hurricane Harvey History will repeat itself (2001, 2012, 2015, ) Be careful what you pave over (anticipate flooding) Some businesses were forced to close for a long time, even permanently Aug 26 th : Hurricane Harvey stalls over Houston and causes massive flooding

14 Event: hurricane Maria Neglecting infrastructure WILL cost Political blame games will not save lives No time limit on a crisis Full recovery may take a generation Sep 20 th : Hurricane Maria hits Puerto Rico with force. Over 1,000 killed. Massive damage and power outages.

15 Event: mass shooting attack Don t count too heavily on hotel security Questions raised (fairly or unfairly) on the speed of the response either way, seconds count Oct 1 st : Gunman shoots at concertgoers from a Las Vegas hotel room; killing 59, injuring 527

16 Event: wildfires Pre-conditions can be ultra hazardous (dryness of terrain, prevailing winds) Policies on controlled burns may make it worse (easy to say, hard to do) Oct 14 th : 40 killed as some of California s worst ever wildfires approach Sonoma; 8,900 buildings destroyed.

17 Event: highway pile-ups Tanker trucks described as bombs on wheels Cause of pile-up believed to be driver inattention Should hazardous goods transport be regulated more strenuously? Nov 1 st : Heavy chain reaction collisions on Hwy 400 near Barrie kill 3, injure more

18 Halifax Explosion Anniversary Canada s greatest disaster: Dec 6, 1917

19 In Memoriam Ken Macdonald

20 A New Honorary FBCI Graeme Jannaway

21 Conclusions Use real events from anywhere to inform your own planning Take the big lessons from big events and distill them to the reality of your business Build self-sufficiency Build adaptive capacity (resilience) Don t stop planning