E-LEARNING FOUNDATIONS INTENSIVE. e-learning Project Management

Transcription

1 E-LEARNING FOUNDATIONS INTENSIVE e-learning Project Management

2 INTRODUCTION Harry Mellon, VP/COO USN Over 26 Years Training Development Experience Instructional Design Development Project Management

3 WHAT IS A PROJECT MANAGER? Communicator Problem Chess Salesperson Technician Leader Politician Referee Coach Master Solver

4 WHAT IS A PROJECT MANAGER? Salesperson Coach Leader Politician Chess Master Technician Referee Communicator Problem Solver

5 OVERVIEW

6 OVERVIEW What will we do? How can we get better? How did we do? How will we do it? Just Do It!

7 PLANNING PHASE

8 DEFINING A PROJECT Budget Outcomes Schedule

9 DEFINING A PROJECT The Old Saying was Pick 2, Nowadays...Pick 3 Better Development Tools Better Support Tools Budget Outcomes Off-The-Shelf Products True Creativity - Finding an Effective Solution Within These Constraints Schedule

10 OUTCOMES Investigate the Reason for the Project

11 OUTCOMES Investigate the Reason for the Project Do you know why the project is needed?/what will it fix? Where does your project start and end? Are there pre-defined solutions (Tech/People)? Who is the real customer(s)? Who will sign-off? Is the content solid? Is there existing content/ training material? Create a Contract Critical To Quality

12 PROJECT INFLUENCES Previous Training Experiences Useful/Effective Captures and Maintains Interest Creates a Buzz Todays Learners

13 PROJECT INFLUENCES Previous Training Experiences Useful/Effective Captures and Maintains Interest Creates a Buzz Todays Learners Won Superbowls/World Series Conquer Worlds Built Amusement Parks Traveled the World Flown Aircraft

14 PROJECT INFLUENCES Previous Training Experiences Useful/Effective Captures and Maintains Interest Creates a Buzz Todays Learners

15 PROJECT INFLUENCES Previous Training Experiences Useful/Effective Captures and Maintains Interest Creates a Buzz Todays Learners Don t know a world before: Cell Phones Microwaves Web 2.0 Stuff

16 EXPECTATIONS How much does a multimedia experience cost?

17 BUDGET INFLUENCES How much does a multimedia experiences cost? Medium Total Cost Cost/Hour Video Game $100M $16M TV Show $50K - $12M $50K - $24M Major Motion Picture $360M (65.8M) $120M (26.32)

18 COST/SCHEDULE FACTORS 3 Major Factors: Length of Course Branching/Interaction Complexity Use of Media

19 COST/SCHEDULE FACTORS 3 Major Factors: Length of Course Branching/Interaction Complexity Use of Media Other Factors: Content Complexity/Familiarity Team Experience/Abilities Support from SMEs & Sr. Management Content Stability

20 LEVEL OF EFFORT PM ID Developer Graphics QC Other Media 6% 3% 13% 19% 26% 32%

21 LEVEL OF EFFORT PM ID Developer Graphics QC Other Media Low High 300 6% 3% 13% % 26% 32% Classroom SynchronousAsynchronous

22 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev.

23 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 Use a Scheduling Tool S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev.

24 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev.

25 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Understand Critical Path

26 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev.

27 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Include All Tasks Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev.

28 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Include All Tasks Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Create Shell Integrate GUI Create Manifest Create Pages Integrate Media Alpha Delivery Alpha Review Incorporate Comments

29 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Create Shell Integrate GUI Create Manifest Create Pages Integrate Media Alpha Delivery Alpha Review Incorporate Comments

30 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Schedules are Not a One Time Thing Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Create Shell Integrate GUI Create Manifest Create Pages Integrate Media Alpha Delivery Alpha Review Incorporate Comments

31 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Create Shell Integrate GUI Create Manifest Create Pages Integrate Media Alpha Delivery Alpha Review Incorporate Comments

32 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Publicize Frequently Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Create Shell Integrate GUI Create Manifest Create Pages Integrate Media Alpha Delivery Alpha Review Incorporate Comments

33 SCHEDULES Final Design Guide S/B Mod 1 S/B Mod 2 S/B Mod 3 Media Development Mod 1 Alpha Dev. Mod 2 Alpha Dev. Mod 3 Alpha Dev. Create Shell Integrate GUI Create Manifest Create Pages Integrate Media Alpha Delivery Alpha Review Incorporate Comments

34 SCHEDULE SAMPLE Provide Lowest Manageable Level Provide True Task Relationships Utilize a Master Resource Pool Utilize Resource Usage Allows Easy Tracking Project Baseline

35 IDENTIFYING RESOURCES Staff Required Tools Influenced by Approach/ Budget/Schedule

36 STAFFING CONSIDERATIONS Internal Staff Providing Coverage More Likely to Take Ownership Understand the Culture More Control Investing in Gaining Expertise Consultants & Vendors Familiar With Tools Take Advantage of Expertise Complex Technical Issues Unique Skills (Audio/ Video/Graphics) New and Different Prospective

37 TOOLS Authoring Tools Capability Usability Cost Supportability Interoperability

38 TOOLS Authoring Tools Media Tools Capability Audio Usability Video Cost Supportability Animations (2D/3D) Interoperability

39 TOOLS Authoring Tools Media Tools Support Tools Capability Audio LMS Usability Video Tracking Cost Supportability Animations (2D/3D) Collaboration Interoperability

40 DEFINING THE APPROACH Low Cost/Effectiveness High

41 DEFINING THE APPROACH Low Cost/Effectiveness High Rapid Development Approach Combining Design and Development Usually limited by Tools and the Designer/Developer Most Cost Effective

42 DEFINING THE APPROACH Low Cost/Effectiveness High Rapid Development Approach Combining Design and Development Usually limited by Tools and the Designer/Developer Traditional Development Approach Based on ADDIE Often Streamlined Easier to Manage Most Cost Effective

43 DEFINING THE APPROACH Low Cost/Effectiveness High Rapid Development Approach Combining Design and Development Usually limited by Tools and the Designer/Developer Traditional Development Approach Based on ADDIE Often Streamlined Easier to Manage Rapid Prototyping Approach Creating Various Prototypes Greater Focus on the Content and the Learner Most Cost Effective

44 DEVELOPMENT PHASE

45 KICK-OFF MEETING Agenda Team Members Roles & Responsibilities State the Desired Outcomes Vision of the Course Communication/ Collaboration Plan Project Schedule Workflow Process Concerns/Potential Hurdles Open Discussion

46 THE DETAILS File Storage Organization Naming Conventions File Types Fonts Navigation Feedback Consistent Page Types No News is Bad News Tracking Progress Recording Hours Cost to Complete Understand Potential Problems and Resolutions

47 CONTINUOUSLY MAINTAIN EXPECTATIONS Communicate Progress, Changes, and Issues Resolution Don t Hide From the Customer Get Buy-In and Sign Off Along the Way Scope Creep External Scope Creep Internal

48 FINAL ACCEPTANCE Make Sure it s Perfect Our Contract Nothing is Ever Perfect You ll Rarely Have Your Day in Court Pick Your Battles Beware of Fear and Delays I accept this elearning product as final. Jane Doe Jane Doe, The Boss

49 PROCESS IMPROVEMENT PHASE

50 TEAM CELEBRATION! Focus On What Went Well Informal Meeting Bowling, Pizza & Beverages, Miniature Golf... Recognize Individuals Ask Team to Think About How We Can Make it Even Better

51 ANALYZE THE DATA Project Hours PM (Budget/ Actual) ID (Budget/ Actual) Prog. (Budget/ Actual) GA (Budget/ Actual) QC (Budget/ Actual) Storyboarding Graphics Audio 10/20 40/70 5/2 4/2 4/8 10/4 4/8-40/25-4/10 4/

52 ANALYZE THE DATA Project Hours PM (Budget/ Actual) ID (Budget/ Actual) Prog. (Budget/ Actual) GA (Budget/ Actual) QC (Budget/ Actual) Storyboarding Graphics Audio 10/20 40/70 5/2 4/2 4/8 10/4 4/8-40/25-4/10 4/ Storyboarding (Budget/Actual) Project Costs Graphics (Budget/Actual) Audio (Budget/Actual) $8,000/$9.500 $3,300/$2,000 $1,000/$4,000

53 ANALYZE THE DATA Project Hours Quality Metrics Storyboarding PM (Budget/ Actual) ID (Budget/ Actual) Prog. (Budget/ Actual) GA (Budget/ Actual) QC (Budget/ Actual) 10/20 40/70 5/2 4/2 4/8 This Project Team Avg Graphics 10/4 4/8-40/25-50 Audio 4/10 4/ Alpha Beta Final Pilot 25 0 Project Costs Storyboarding (Budget/Actual) Graphics (Budget/Actual) Audio (Budget/Actual) $8,000/$9.500 $3,300/$2,000 $1,000/$4,000

54 ANALYZE THE DATA Project Hours Quality Metrics Storyboarding PM (Budget/ Actual) ID (Budget/ Actual) Prog. (Budget/ Actual) GA (Budget/ Actual) QC (Budget/ Actual) 10/20 40/70 5/2 4/2 4/8 This Project Team Avg Graphics Audio Gather information from others Customer SMEs IT 10/4 4/8-40/25-4/10 4/ Storyboarding (Budget/Actual) Alpha Beta Project Costs Graphics (Budget/Actual) Final Pilot Audio (Budget/Actual) $8,000/$9.500 $3,300/$2,000 $1,000/$4,000

55 LESSONS LEARNED MEETING Keep it positive Have a structured agenda Have proposed solutions before hand Gather information from the team Listen Ensure buy-in on solutions

56 INCORPORATE PROCESS IMPROVEMENT /Change Tools Provide Training Communicate Process Changes

57 SUMMARY

58 SUMMARY What will we do? How can we get better? How will we do it? Just Do It! How did we do?

59 QUESTIONS OR COMMENTS Harry Mellon, VP/COO