Quality Monitoring Calibration Assuring Standardization Among Monitors

Transcription

1 Qualiy Moioig alibaio Assuig Sadadizaio Amog Moios MOR Rspod oopaio Wokshop Spmb 2006 Ral Soluios fo Tlpho Suvy Mhodology

2 alibaio - accodig o Wbs To sadadiz by dmiig h dviaio fom a sadad as o ascai h pop cocio faco. 2

3 Why is alibaio Impoa? Iviws' us ad cofidc i hos ha valua hi pfomac Validaio of h ool ad pocss Moivaig fo boh h iviw ad h moio Eabls iviws o impov ad maiai pfomac Highlighs aas of challg Povids maags a audiig pocss Maks you call c "look good" 3

4 Agda 1. Backgoud 2. Th alibaio Pocss 3. Rsuls of 1 s alibaio Excis 4. hags Mad 5. Rsuls of 2 d alibaio Excis 6. Lssos Lad 4

5 Backgoud u qualiy moioig ool o wokig 3 poi scal o siciv fo moios & iviws Did' coicid wih oh aas of wly cad iviw bous pogam Aibus dd o b mo dfid Nw qualiy moioig ool was dd Idifid psaivs fom ach of h six call cs o ca h qualiy moioig ask foc chagd wih caig a w qualiy moioig valuaio ool 5

6 Backgoud Th Qualiy Moioig Task Foc: Idifid aibus fo h qualiy moioig valuaio fom Applid a fiv poi scal isad of h Applid aig dfiiios o ach aibu Dfid h lows, middl, ad highs aigs ad moioig guidlis hadbook Psd o ach call c oducd fis calibaio xcis 6

7 Th alibaio Pocss Povidd ach call c wih soud fils of acual iviws o psig a good xampl o psig a poo xampl s lisd ad valuad ach call usig h w qualiy moioig valuaio fom Submid valuaios which w o bcom h basis fo h fis all dpam calibaio mig 7

8 Rsuls W Supisig!!!

9 Rsuls of 1 s alibaio Excis Wh aig h poo xampl: 71% of h qualiy moioig aibus w ad wih h sam o simila aig aibu aigs w wihi 1 poi of ach oh 29% of h qualiy moioig aibus w ad diffly aibus w mo ha 1 poi diff fom ach oh 9

10 10 alibaio Rsuls Poo Exampl Avag Qualiy Raig Sco all A B D E F

11 alibaio Rsuls I Dail Moioig alibaio P-Wok Assssm Gal Sc A B D E F Es coc call disposiio cods 1 NA NA NA NA NA Uss appopia claigs/pa sposs o d iiial fusals Rads xacly wha is o h sc/full qusios & liss Follows dicivs icludig c sc/hlp shs/bifigs Uss claig/pa sposs appopia o siuaio Uss claigs/pa sposs o g asw o h qusio las fo callbacks as cssay Dlivy is smooh ad covsaioal Uss posiiv assumpiv appoach Uss appopia o, volum, ad iflcio Uss appopia lvl of assivss Spaks a pac ha is appopia wih spod

12 Rsuls of 1 s alibaio Excis Wh aig h good xampl: No of h qualiy moioig aibus w ad h sam aibus w mo ha 1 poi diff fom ach oh 12

13 13 alibaio Rsuls Good Exampl Avag Qualiy Raig Sco all A B D E F

14 alibaio Rsuls I Dail Moioig alibaio P-Wok Assssm Gal Body A B D E F Rads xacly wha is o h sc/full qusios & liss Follows dicivs icludig c sc/hlp shs/bifigs Pooucs wods cocly Uss claigs/pa sposs o avoid dk's Uss claigs/pa sposs o cool h iviw Uss claigs/pa sposs o g asws o h qusio Uss claigs/pa sposs o avoid ms ods sposs accualy/cocly/fficily Avoids biasig o ladig h spod Dlivy is smooh ad covsaioal Uss posiiv assumpiv appoach Uss appopia o, volum, ad iflcio Uss appopia lvl of assivss Spaks a pac ha is appopia wih spod

15 Rsuls of 1 s alibaio Excis Facd wih h challg of hamoizig h call cs vayig idas wh applyig aigs, v amog moios wihi sam c Lik midd wh valuaig poo xampls No so lik midd wh valuaig good xampls Som aibus w oo spcific Misudsadig aibu maig Sad i h BE, ME, EE ap 15

16 hags Mad Mov fom psaivs o advocas Th c psaivs bcam h advoca fo h qualiy moioig valuaio ool ad is coc uilizaio ollapsd som aibus Rdfid som spcific aibu aig dfiiios Elimiad h ug o apply (BE, ME, EE) dfiiios o h fiv poi scal Ths should oly apply o h ovall sco 16

17 Rsuls of 2 d alibaio Excis 89% of h qualiy moioig aibus w ad wih h sam o simila aig aibu aigs w wihi 1 poi of ach oh 11% of h qualiy moioig aibus w ad diffly aibus w mo ha 1 poi diff fom ach oh Diffcs w maily wih sof skill aibus such as: smooh & covsaioal dlivy o, volum, iflcio pac 17

18 Lssos Lad Nd fo advocas o psaivs Ou ool is oo cumbsom Addiioal aiig fo moios dd Ogoig calibaio is cssay 18

19 alibaio is a ommim o Qualiy Uilizig Rsoucs Ovcomig Logisics Ogoig Impovm os of Qualiy Task Foc Qualiy Maag all Maags VP of Dpam 6 all s 53 Supvisos ad Maags Tim Zos alibaio idifis aas of ogoig chag ad challg Qualiy ca b cosly o maiai ad impov 19

20 oac Ifomaio Rob Lowy Maag of all Qualiy Kaa Opaios 535 Eas Dihl Road Napvill, IL (630)