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( 1983 2006) 1990 ' ( 2006) 1995 Emotional Intelligence (1995) ( ) ' (2006 10) Emotional intelligence is learned. Unlike IQ, which is essentially fixed within narrow parameters at birth, EQ can be developed and enhanced. In other words, temperament is not destiny. Empathy and the capacity to understand the emotions of others can be nurtured (Glossop and Mitchell 2006: 11). ( ) ( 1999 1997 1995 1999 1999 1997) ( ) ( ) ( 1997 1995 1999 1996 1997) (1997) (1997) 131
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