Results of the 2004/2005 Hospice Patient Survey General Report. Hospice House, Britannia Street. London WC1X 9JG

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1 Ru of h 4/5 Hop Pn Suvy Gn Rpo Commond by: Hp h Hop, Hop Hou, 4-44 Bnn S. London WC1X 9JG D: Juy 5

2 Fuh op n b obnd fom: Exuv Off Cn fo Hh Sv Sud Gog An Wng Unvy of Kn Cnbuy Kn CT 7F T Fx hnqu@kn..uk hp://

3 Ru of h 4/5 Hop Pn Suvy Gn Rpo Cho H nd Lnd Jnkn, Hh nd So Suvy Un, CHSS J ncod ng, S Ann Ho p, M n h Commond by: k Ph, Dvopmn Do Hp h Hop

4 Cn fo Hh Sv Sud (CHSS) Th Cn fo Hh Sv Sud (CHSS) on of h h un n h Un v yofk n S h ooofs o Po y, S o o og y nds o Rh. I on bu d o h hoo R ha m nex 5* ng.th pu h hoo n h op h n h UK. CHSS n ppd h un wh h nfomd by nd umy nfun p. Th n h ong hoy of wokng wh pub hh pon, boh mmb of ff nd honoy mmb of ff who v onun o h n nd pon n h fd. CHSS p n h foowng dpn: C of od pop Ehn mnoy hh Pub hh nd pub poy Rk nd hh Rh n h Cn fundng of ny 1 mon y fom dv ng of fund nudng h Eonom nd So Rh Coun. Md Rh Coun, Dpmn of Hh, HS Hh Tu nd h Euopn Common. Fundng nd knowdgmn Th h w fundd by Hp h Hop, Hop Hou, 4-44 Bnn S, London, nd by h 5 Hop who gd o k p n h uvy, o whom w gfu. W woud o k o hnk h pn who ook p n h udy. Hp h Hop h on Chy fo h hop movmn.

5 Conn Pg Exuv Summy 1 1.Inoduon.Bkgound.Mhod 4 4. Ru: Dy Indvdu Hop Dy- Ru (no ppb) 4. Bnhmk Dy- Ru (1 hop) 4. Avg Dy- Ru Ov (5 hop) 4.4 Dy- Txu Commn (5 hop) Ru: In-pn 5.1 Indvdu Hop In-pn Ru (no ppb) 5. Bnhmk In-pn Ru (5 hop) 5. Avg In-pn Ru Ov (46 hop) 5.4 In-pn Txu ommn (46 hop) Duon Impon fo fuu h 55 Appndx A - Dy- quonn B In-pn quonn C Quonn un pdh

6 Exuv Summy o Th on Mnmum Sndd fo Indpndn Hh, pubhd n by h C Sndd Common (now h Hh Common) h hop qud o ondu n nnu pn uvy. In pon o h, Pn Suvy goup (wh pnon fom ndpndn hop, M Cu Cn C nd wh npu fom h C Sndd Common) w up by Hp h Hop. I go w o dvop quonn ub fo u n du hop. o Th po d h fndng fo h 5 Hop h ppd n pn uvy bwn Spmb 4 o Mh 5. Th uvy nopod quon ng o nfomon gvng, ff ud, nvovmn n pnnng, onfdn n ff, pvy nd ouy, ng nd hygn, nd wn of h po fo ompn. 198 quonn w und fom dy- pn nd 96 fom npn. o Th po povd ndvdu hop wh h u fo dy- nd n-pn py. I o povd bnhmk u (nud ony ho hop wh 4 pon), nd u f o hp p ngho p, bo h n bu f o m nd umm yofp n w n ommn. o Wh u my vy fo ndvdu hop, h bnhmk hop w vy m o h vg fo ppng hop. o Rpon fom dy- pn nd n-pn w qu m. o 5 of dy- nd 6 of n-pn ookd h nfomon f nd ny found hm y o undnd nd hpfu. Ony of pop found no nfomon n hm. o Pn xpd hgh v of onfdn n h ff, hough ju und w dfd wh h nvovmn n pnnng h. 75 of dy- pn d hy wy undood xpnon bou h, wh ghy m png of n-pn (68) yng hy wy undood xpnon. Pn pod hgh v of ouy nd ffo o m h nd. o Pn xpd hgh v of fon wh nn (8-88) nd h gn nvonmn (84-86) yng w xn. Thy w o fy fd wh h ng (7-75). Th ghy ow fon bng xpd by n-pn. o Dy- pn w kd bou npo, nd hough ound h-qu d h hh g h v, ound4 d w poo.th yw qu f dw h h ng of vb v (61). Whn kd bou v of uppo whn goup mmb dd o w dhgd, 7 of dy- pn f unuppod. 79 d hy w wy onfdn h h w nough ff o voun ound o hp f ndd. o In-pn w kd f hy hd uffn oppouny o k quon nd mk don bou h. 78 nd 68 pvy d h w wy h. Thy w ny od how o fo n nd f hy dd 8 w ompy fd wh h pon. o Whn kd fo h ommn on wh h v oud b mpovd, pn ofn pondd wh p fo h v hy vd, nd hough om ommn w md h hop n upon, h g mjoy of h ommn w ompmny. On h who h ommn d h m fndng, bu hy do nud numb of pf uggon. 1

7 1.Inoduon Th on Mnmum Sndd fo Indpndn Hh, pubhd n by h C Sndd Common (now h Hh Common) h hop qud o ondu nnu pn uvy: Ap n u v y dou nnu y, m n mum o k hv wofp n on h qu yof h m n nd p ov d d on Mnmum Sndd fo Indpndn Hh, Sndd C6, on C Sndd Common (CSC). In pon o h, Pn Suvy goup (wh pnon fom ndpndn hop, M Cu Cn C nd wh npu fom h C Sndd Common) w up by Hp h Hop. I go w o dvop quonn ub fo u n du hop. Th bnf nvgd nudd pvnon of dupon of ffo nd h oppouny o pp n non bnhmkng hm. Th ung quonn dvopd by h goup nopod quon ng o nfomon gvng, ff ud, nvovmn n pnnng, onfdn n ff, pvy nd ouy, ng nd hygn, nd wn of h po fo ompn. Vw of pn w ough o nu y nd of ompon po o fnng h po von. 17 Hop ook p n h po - ung nonymd quonn wh p pd nvop o npn dhg o f monh of ndng dy- bwn Ap o Spmb. Chng o h y nd onn w hn md n pon o u fdbk. Th po d h fndng fo h 5 Hop h ppd n pn uvy bwn Spmb 4 o Mh 5. Th quonn w und o nd nyd by h Cn fo Hh Sv Rh h Unvy of Kn. Th d fom hop, who hvd 4 o mo und quonn, h o bn nyd n bnhmkng fom. Th p bnhmkng ow fo ndvdu hop o omp h u gn hop h hvd hgh pon, whh mo y vd. W hop you fnd h po ufu. Jn Codng, Ch P ns u v yg oup ndh dofc n Gov n n S Ann Ho p, Mnh. k Ph, Dvopmn Do, Hp h Hop.

8 .Bkgound Th d of ng fo pop h nd of f h bn dvopd ov hound of y bu n h op n ngof hf mod nho p, S Ch oph, S ou hl ondon, n1967, ho p h g own no wodwd movmn h h dy hngd ppoh o dh nd dyng wh d o nfom h xpn of dyng. I h bn gdd by om on of h g o nnovon of h hundd y.1 Hop nd h v hy povd : o fo ho who n my no ong b ub, moy n bu nngy oh fhnng n. o nbng pn o hv h b pob quy of f o fmy uppo nd bvmn v o ondng h who pon nd offng phy, moon nd pu o yng o m h nd of pop fom uu nd ommun. Hop n-pn v nd dy- v, whh h fou of h uvy, ju wo yp of v povon vb o h pub, oh nud hop nd hom. Admon n n-pn n hop un my b qud fo ono of ympom, p, nd mn fo pn who n h vy fn g of h n. Povon of dy- v nb mny pn o onnu vng hom wh hvng o hop f. Dy- v my nud md nd nung, pu uppo, phyohpy, oupon hpy, ompmny hp, hdng, hopody nd buy mn w vd v nd o v. 1 Ho p nf o m on www. ho p nf o m on. nf o/ wh ho p. p 9/ 6/ 5 Ho p ndp v C D o y : Un dk ng dom ndi nd 5, p ub h db y Ho p I nf o m on Ho p ndp v C D o y : Un dk ng dom ndi nd 5, p ub h db y Ho p I nf o m on

9 .Mhod Th mhod of d oon on pn fon wh n-pn nd dy- v n hop w by f-ompon quonn. On quonn w dgnd fo h vuon of dy- v nd noh fo vuon of n-pn v. A f-ompon quonn w ud h nbd h oon of g numb of pon vy ow o. Th onn nd dgn of h quonn w dvopd by h Pn Suvy Goup, goup up fo h pupo, wh pnon fom ndpndn hop, M Cu Cn C nd wh npu fom h C Sndd Common. Th vw of pn w o ough n h dvopmn g of h quonn, whh hpd o nu y nd h of ompon. A po of h uvy w o ondud bwn Ap o Spmb o h dgn nd onn. 17 hop ppd n h po, ung nonymd quonn wh p pd nvop o npn dhg o f monh of ndng dy-. Chng w hn md o odng o dvop h fn uvy h w ondud n 4/5. Hop o h UK w nvd by o k p n h 4/5 Pn Suvy. 5 hop ppd n h uvy ov. 4 hop dbud boh dy- v nd n-pn v quonn, 7 hop dbud quonn o pn ung dy- v ony, nd hop dbud n-pn v quonn ony. Th uvy w dbud ony o du npn nd dy- un, bu h w om oh xuon. Pn wh d onoun nd d ognv by w xudd. Ppng hop dbud quonn o h own pn by pnng off on op nd dbung hm o npn dhg o o dy- pn dhg o f monh of ndng. Th bnf of ndvdu hop pnng off on op w h hop oud o h nuon o f h hop nd nbd hm o -fom h uvy o hp pn wh vu-mpmn. I o owd hop o pon h quonn by hvng on dffn ooud pp nd wh h ogo. In od o nu vdy nd pvn ny b n h nw gvn, pn w kd o f n h quonn hom nd o un h ompd quonn n povdd p-pd nvop ddd o n ndpndn ognon (Cn fo Hh Sv Sud h Unvy of Kn) who w yng ou h ny nd pong h uvy. In ppon fo h dbuon of h uvy h hop w gvn gudn h wh dd nuon of ppop podu, nudng nd nd d, xuon, nfomng pn of h uvy nd how o un Whn dbung h quonn hop ff w kd o u pn h h uvy nonymou nd h ff gvng h w no h ompd quonn nd ondy o y h pn w und no pu o omp h uvy nd woud hv no ff on h fuu. Th dbuon of quonn w ogny hdud fo x monh pod bwn Spmb 4 o Fbuy 5 wh g of 5 ompd quonn und fom h dy- un nd 5 ompd quonn und fom n-pn un. 5 un w h numb of quonn ommndd ppop fo vd bnhmkng foowng h dv of n dm h. Howv povd dffu o h h numb of un whn h m fm nd h d oon pod w xndd fo on fuh monh o h nd of Mh. Af h x monh vy m numb hd hd h bnhmk of 5, o f fu ondon w ddd by h h m o dop h bnhmk o 4 un fo h v. Th xpn my hv mpon fo h how ubqun pn uvy ondud n fuu nd whh n nnu uvy pob. Th b bow how how h quonn w und ov h vn-monh pod. Th numb of quonn und w muh ow fo npn v (96) ompd o dy- v (198) du o h ow numb of pn ung h v. Ov h n whh hy w und w dy fo boh v yp, bu un fom dy- un w puy hgh h bgnnng of d oon dung h monh of Spmb nd Oob. Th hgh numb nd hn h d n un du o h dung numb of pn who f h ov m. Fo h u numb und by ndvdu ppng hop Appndx C. 4

10 Cumuv numb of quonn und 1 Spmb 4-15h Ap Inpn Dy- Sp O ov D Jn Fb M Ap umb of quonnund h monh bwn 1 Spmb 4-15h Ap n-pn dy- Sp O ov D Jn Fb M Ap Th od d w nd nd nyd ung SPSS v1.1 ofw (S Pkg fo h So Sn). Opn ndd nd xu ommn w nd nd nyd py n Ex. 5

11 4.Ru: Dy- Ru of h uvy of dy- pn gvn n h foowng on: 4.1 Indvdu hop dy- u 4. Bnhmk dy- u (1 hop) 4. Avg dy- u ov (5 hop) 4.4 Dy- xu ommn (5 hop) Th Dy- quonn n Appndx A. 6

12 4.1 Indvdu Hop Dy- Ru (Indvdu hop u w nudd n h po gvn o h ppng hop) 7

13 4. Bnhmk Dy- Ru (1 hop) 8

14 1 hop hd h bnhmk of 4 und dy- quonn nd nudd n h bnhmk u. Th on of h po gv n ovvw of h vg u of h hn hop by pnng h u n b, h nd wn ommny of h fndng fo h ovd by h uvy: povon of nfomon bou v, u of npo, ff ommunon nd, u nvovmn nd undndng, vw of u on uppo nd ouy of ff, nd f nd v. Th u, n b fom, po h vg of ndvdu fom hn hop gggd ogh. Th ng of gggd u fo 1 bnhmk hop o pod, howng h u fo h ow vg bnhmk hop nd h u fo h hgh vg bnhmk hop fo h nw o h quon. Th vg u dpyd n h b hn pod vuy n b-h fo h quon. Povon of Infomon bou Dy- Sv A Dy- pn w kd whh hy hd ookd h nfomon f on h v h h hop povd. Som hop db h pmph o book. If pn hd ookd h f, hy w kd om foow up quon bou whh hy found h f hpfu, y o undnd, whh hy found nyhng o b no, nd whh hy hd ny uggon o mk of oh nfomon h houd b nudd n h f. Ju ov hf (56) of h dy- pn who pondd hd ookd h nfomon f, hough h u fo ndvdu bnhmk hop ng bwn 6-85 y howng h dy pn ookng h nfomon on v vb o hm v gy whn dffn hop. Thfo pp h g popoon of dy- pn my no b ng o dng h nfomon f povdd. Ov pn pp o b vy fd wh h onn nd u-fndn of h f on dy v, wh h v mjoy of pn who hd ookd h f pong h w y o undnd (95) nd nudd nfomon h w hpfu o hm (9). A of h pn who hd ookd h f dbd bng y o undnd nd ufu n om hop. Ony, qung o 8 pn, d h hy found omhng o b no n h f nd ony 14 of pn who hd ookd h f hd md uggon fo nudng fuh o dffn nfomon (fo ommn on no f nd uggon of mo nfomon h 4.4 xu ommn on of h po). Q1Bfo o dung you m n Dy- dd you ook h nfomon f? Avg () Rng () Y o C n m mb o nw To 61 Q1 Bfo o dung you m n Dy dd you ook h nfomon f? Y o Cn' mmb o nw 9

15 Q If you ookd h f w y o undnd? Avg () Y o 1. C n m mb 7 o nw 1.8 To 56 o ppb: 65 Rng () Q If you ookd h f, w y o undnd? Y o Cn' mmb o nw Qb If you ookd h f w hpfu? Avg () Y 9. o.6 C n m mb 9.5 o nw 1.7 To 56 o ppb: 65 Rng () Qb If you ookd h f, w hpfu? Y o Cn' mmb o nw Q If you ookd h f w h nyhng h you found no? Avg () Rng () Y o C n m mb o nw To 56 o ppb: 65 1

16 Q If you ookd h f, w h nyhng h you found no? Y o Cn' mmb o nw Anxy on F Dy- V Rpondn w kd bou how nxou hy f on h f v o h dy- hop. Th quon kd w dgnd o mu h dffn n nxy f h bgnnng of h f v ompd o h nxy hy f h nd of h f v. Th u how h v of nxy h bgnnng of h f v w gny ow, wh ju und hd (1.6) of pondn pong h hy w no nxou. Anw fo.9 of h pondn ndd h hy f nh nxou no no nxou, nd 1.7 f xmy nxou. Rpondn w muh nxou h nd of h f v, wh 71.5 pong h hy w no nxou, ony.6 pong h hy f xmy nxou. Whn ookng mo oy h hng n nxy fom h bgnnng nd nd of h f v unupngy h hng w owd mo pondn bomng nxou. Th w 58.4 hng owd pop bng nxou h nd of h v ompd o h bgnnng, nd ony. hng owd bng mo nxou h nd of h v ompd o h bgnnng, bu h hng w vy m. Th w no hng n 9. of pondn., nd w g y hg oupwhowou dh v f no nx ou hb g nn ngof hv. R pond n w nvd o mk uggon of hng h h hop oud hv don o v h nxy, Th ommn pnd n h 4.4 xu ommn on of h po. Q Dd you f nxou h bgnnng of you f v o Dy-? Avg () Rng () 1. o nxou Exmy nxou C n m mb o nw To 61 Q Dd you f nxou h bgnnngof you f v o Dy-? (no nxou) 4 5 (xmy nxou) 11

17 Q4 Dd you f nxou h nd of you f v o Dy-? Avg () Rng () 1. o nxou Exmy nxou C n m mb o nw To 61 Q4 Dd you f nxou h ndof you f dy o dy-? (no nxou) 4 5 (xmy nxou) Dffn n nxy bwn h bgnnng nd nd of h f v o Dy Bnhmk bgnnng Bnhmk nd 1 (no nxou) 4 5 (xmy nxou) Chng n nxy bwn h bgnnng nd nd of h f v o Dy- (Q/4)? Avg () Rng () L nxou o hng Mo nxou o ppb: 9 U of Tnpo by Dy- Pn Th mjoy of dy- pn ov (79.4) nd n h hop ndvduy (ng: ) hv ud npo ognd by h hop. Th mjoy who pod ung npo ognd by h hop o pod h ndd of h v o b xn of ho who hd ud h 1

18 npo f h pompn of pk up w xn ompd o 5.7 who f w poo. Smy, 7.7 f h omfo of h jouny w xn ompd o 5.7 who f w poo nd 78.8 f h fy p w xn ompd o 5.5 who f w poo. Th ng pod bow how h h w om von n h vw bu gn h mjoy f h v povdd w xn nd fw f w poo. Fuh ommn md by pondn on hop npo n b found n h 4.4 xu ommn on of h po. Q6 Dd you u npo ognd by h hop? Avg () Y o o nw 16.6 To 61 Rng () Q6 Dd you u npo ognd by h hop? Y o o nw Q7 If you ud hop npo, p h o you woud gv pompn of pkup Avg () Rng () 1. Poo Exn o nw To 59 o ppb: 11 1

19 Q7 If you ud hop npo, p h o you woud gv pompn of pk up (poo) 4 5 (xn) Q7b If you ud hop npo, p h o you woud gv o h omfo of jouny Avg () Rng () 1. Poo Exn o nw To 59 o ppb: 11 Q7b If you ud hop npo, p h o you woud gv o h omfo of jouny (poo) 4 5 (xn) Q7 If you ud hop npo, p h o you woud gv o h fy of h jouny Avg () Rng () 1. Poo Exn o nw To 59 o ppb: 11 14

20 Q7 If you ud hop npo, p h o you woud gv o h fy of h jouny (poo) 4 5 (xn) Dy- Sff Communon nd C Th uvy kd pondn bou h ommunon nd hy hd vd fom ff n Dy. Th mjoy (79.) of pondn pod h ff nvovd n h wy nodud hmv whn hy ud h dy- v. A fuh 16.1 d hy nodud hmv mo of h m nd ony on pondn d h ff hd nv nodud hmv. A w n noduon ff w o fquny xpnng o h pn wh hy w dong whn ng fo hm pod h ff wy xpnd wh hy w dong, 1.9 pod mo of h m, nd ony pondn pod h ff hd nv xpnd wh hy w dong. Rpondn ung dy- v w o kd whh hy hd onfdn n h ff who w ng fo hm ov. Agn h pon w vy pov wh 9. pong h wy o b h. Rpondn w nvd o mk fuh ommn on h onfdn n ff, whh n b found n h 4.4 xu ommn on of h po. Q8. Wh you w n dy-, dd ff nvovd n you nodu hmv? Avg () Rng () v 1.. Som of h m Mo of h m Awy o nw To 61 Q8 Wh you w n dy-, dd ff nvovd n you nodu hmv? v Som of h Mo of h m m Awy o nw 15

21 Q8b. Wh you w n dy-, dd ff xpn wh hy w dong? Avg () Rng () v Som of h m Mo of h m Awy o nw To 61 Q8b Wh you w n dy-, dd ff xpn wh hy w dong? v Som of h Mo of h m m Awy o nw Q9. Ov dd you hv onfdn n h ff who w ng fo you? Avg () Rng () v. Som of h m..4 Mo of h m Awy o nw To 61 Q9 Ov dd you hv onfdn n h ff who w ng fo you? v Som of h Mo of h m m Awy o nw Dy- U Invovmn nd Undndng Rpondn w kd bou h ov fon wh h nvovmn n h pnnng of h wh n dy-. Ju ov wo hd (67.) w vy fd, nd 6.7 w fd wh h v of nvovmn n h. Cuouy mo pondn f hy w vy dfd ompd o ju fng dfd. Howv h popoon h w h dfd o vy dfd w vy m. Of ho who w h dfd o vy dfd ony pondn md uggon 16

22 o how h hop oud nvov hm mo (fo h uggon of mo nfomon h 4.4 xu ommn on of h po). Th uvy o kd bou u undndng of h xpnon gvn o hm bou h wh n dy-. I nougng h h mjoy (76) f h hy wy undood h xpnon gvn, nd 15.6 d hy undood mo of h m. Ony 7.6 of pondn uggd w y ofm k ng h ho p xp n on. (fo uggon h 4.4 xu ommn on of h po). Q1 Ov how fd w you wh you nvovmn n pnnng you? Avg () Rng () Vy dfd Dfd 1..4 Sfd Vy Sfd o nw To 61 Q1 Ov how fd w you wh you nvovmn n pnnng you? Vy dfd Dfd Sfd Vy Sfd o nw Q11 Ov, dd you undnd h xpnon gvn o you bou you povdd wh Dy (h do no nud h povdd by you GP o hop)? Avg () Rng () v 1.. Som of h m Mo of h m Awy o xpnon gvn o nw To 61 17

23 Q11 Ov, dd you undnd h xpnon gvn o you bou you povdd wh dy-? v Som of h Mo of h m m Awy o o nw xpnon gvn Vw of U on h Suppo nd Couy of Dy- Sff A numb of quon w kd n h uvy bou pn vw on h uppo nd ouy of h ff ookng f hm n dy-. Ju ov hf h pondn (5) f xmy uppod whn goup mmb hd bn dhgd o dd, ompd o ony.9 who f oy unuppod. Th popoon of ho yng hy w xmy uppod puy vb fo h bnhmk hop ndvduy (ng: 4.4 7). Mo gny, pondn w vy pov n h uppo h y v df om f f.76. 7of pond n f h h yw w y g v n hopp o un y o k quon whn hy wn o, nd 79.1 f h ff wy md n ffo o m h ndvdu nd nd wh f h ff offd uppo n boh of h wy mo of h m. Appoxmy 9 n vy 1 f h ff w wy ouou nd pd h pvy: 9.4 f hy w wy d wh ouy nd 89 f h h pvy w wy pd, fo xmp whn bng xmnd o dung duon wh ff. Ony 4 pondn f h h pvy w nv pd. Q1 How uppod dd you f whn goup mmb w dhgd o dd? Avg () Rng () 1. Toy unuppod Exmy uppod o nw To 45 o ppb no on h dd o bn dhgd: 186 Q1 How uppod dd you f whn goup mmb w dhgd o dd? (oy unuppod) 4 5 (xmy uppod) 18

24 Q1 Dd you hv h oppouny o k quon whn you wnd o? Avg () Rng () v.5.4 Som of h m Mo of h m Awy o nw To 61 Q1 Dd you hv h oppouny o k quon whn you wnd o? v Som of h Mo of h m m Awy o nw Q14 Dd you f ff md n ffo o m you ndvdu nd nd wh? Avg () Rng () v - Som of h m Mo of h m Awy o nw To 61 Q14 Dd you f ff md n ffo o m you ndvdund nd wh? v Som of h Mo of h m m Awy Q15 Dd you f you w d wh ouy? Avg () v Som of h m 1. Mo of h m 1.4 Awy o nw 19.1 To 61 o nw Rng ()

25 Q15 Dd you f you w d wh ouy? v Som of h Mo of h m m Awy o nw Q16 Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? Avg () Rng () v Som of h m.5 4. Mo of h m Awy o nw To 61 Q16 Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? v Som of h Mo of h m m Awy o nw Dy- F nd Sv Th yp of f nd v offd n dy- n vy gy. Th uvy onnd on gn quon bou f nd v whh woud b ppb o hop. I kd bou wn of f vb o mk ompn, wh hy hough bou h quy of h ng, h v vb, h numb of ff nd voun vb whn ndd, nd o vw on h dy- budng f by kng quon bou h gn nvonmn/uoundng nd h nn of h pm. Ju ov wo hd of pondn (68.6) w w of how o mk ompn ompd o 4. who w no. Howv h wn dd vy bwn h bnhmk hop (ho w ngd bwn ). Whn kd o h foowng f nd v hy w vwd by h mjoy o b of hgh ndd nd d xn: h nn of h pm (88.9), h quy of h ng (76.), h v vb o pp n (65.7) nd h gn nvonmn nd uoundng (86.). Ony bwn 1- f h ny of h f o v w poo. Th quy of h ng nd h v vb w h mo vb mong h dffn bnhmk hop. Rpondn w nvd o mk fuh ommn on h f

26 nd v whh n b found n h 4.4 xu ommn on of h po. Rgdng h numb of ff nd voun wokng n h pond n ho p, hm j o y( 81. 5)f onf d n h h w nough ound o off hp f ndd, nd 15 f h h w nough mo of h m. Q17 W you w of wh o do f you wnd o mk ompn? Avg () Rng () Y o o nw To 61 Q17 W you w of wh o do f you wnd o mk ompn? Y o o nw Q18 P h nn of h pm: Avg () 1. Poo Exn o nw. To 61 Rng () Q18 P h nn of h pm: (poo) 4 5 (xn) 1

27 Q18b P h quy of h ng: 1. Poo Exn 47 o nw 6 To 61 Avg () Rng () Q18b P h quy of h ng: (poo) 4 5 (xn) Q18 P h v vb fo you o pp n: Avg () Rng () 1. Poo Exn o nw To 61 Q18 P h v vb fo you o pp n: (poo) 4 5 (xn)

28 Q18d P h gn nvonmn/uoundng: Avg () 1. Poo Exn o nw. To 61 Rng () Q18d P h gn nvonmn/uoundng: (poo) 4 5 (xn) Q19 Dd you f onfdn h h w nough ff voun ound o off hp f ndd? Avg () Rng () v Som of h m Mo of h m Awy o nw To 61 Q19 Dd you f onfdn h h w nough ff voun ound o off hp f ndd? v Som of h Mo of h m m Awy o nw

29 4. Avg Dy- Ru Ov (5 Hop) 4

30 Th foowng u po h vg of ndvdu gggd ogh fom 5 hop who ook p n h dy- quonn. Th o numb of und quon vd fom dy- pn w 198. Sv: Dy- : 198 Q1Bfo o dung you m n Dy- dd you ook h nfomon f? Y: o C n m mb 745 (5.) 4 (8.6) 7 (17) o nw 16 (1.1) Q If you ookd h f w y o undnd? Y o C n m mb 715 (94) (.) (.6) o ppb: 67 o nw 4(.) Qb If you ookd h f w hpfu? Y o 76 (9.8) (.) o ppb: 67 C n m mb 1 (.8) o nw (4.) Q If you ookd h f w h nyhng h you found no? Y o C n m mb 14 (1.8) 649 (85.) 67 (8.8) o ppb: 67 o nw 1 (4.1) Q Dd you f nxou h bgnnng of you f v o Dy-? 1 =o nxou 5 =Exmy nxou (9.) 1 (15.) 6 (5.8) 175 (1.5) 175 (1.5) Q4 Dd you f nxou h nd of you f v o dy? 1 =o nxou 5 =Exmy nxou (7) 18 (1.9) 87 (6.) 41 (.9) 6 (.6) Chng n nxy bwn h bgnnng nd nd of h f v (Q/4) L nxou o hng 788 (6.) 478 (6.6) o ppb: 9 Q6 Dd you u npo ognd by h hop? Y o 7 (7) 55 (5.4) C n mmb o nw 17 (1.) 5 (.6) C n mmb o nw ) 59 (4.) Mo nxou 4 (.1) o nw 6 (.6) 5

31 Q7 If you ud npo, p h o you woud gv h foowng: 1 =Poo 5 =Exn Pompn of Pk up (4.) (1.1) (.8) (11.8) (74) Comfo of h jouny o nw 5 (5.1) 4 (4) 19 (1.8) (.) 15 (1) 764 (7.) 6 (5.8) 41 (.9) 9 (.9) 14 (1.) 94 (9.) 89 (79.5) 56 (5.4) Sfy of h jouny o ppb: 55 Q8 Wh you w n Dy- dd ff nvovd n you nodu hmv? v Som of h m Mo of h m Awy (.1) 5 (1.8) 1 (14.4) 11 (8.) o nw 47 (.4) Q8b Wh you w n Dy- dd ff xpn wh hy w dong? v Som of h m Mo of h m Awy 4 (.) 55 (.9) 86 (.5) 118 (7.8) o nw 5 (.5) Q9 Ov dd you hv onfdn n h ff who w ng fo you? v Som of h m Mo of h m Awy (.) 4 (.) (7.) 161 (9.) o nw (.1) Q1 Ov how fd w you wh you nvovmn n pnnng you? Vy dfd Dfd Sfd Vy fd 4 (.4) 5 (.4) 64 (6) 955 (68.) o nw 4 (.9) Q11 Ov, dd you undnd h xpnon gvn o you bou you povdd wh Dy (h do no nud h povdd by you GP o Hop)? Som of h Mo of h o xpnon v Awy o nw m m gvn 1 (.1) (.4) 46 (17.6) 144 (74.7) 19 (1.4) 55 (.9) Q1 How uppod dd you f whn goup mmb w dhgd o dd? 1 =oy unuppod 5 =Exmy uppod (.4) 4 (.6) 1 (14.1) 19 (.5) 474 (5.) o nw 77 (8.) o ppb no on h dd o bn dhgd: 455 6

32 Q1 Dd you hv h oppouny o k quon whn you wnd o? v Som of h m Mo of h m Awy 7 (.5) 41 (.9) 14 (15.) 168 (76.4) o nw 68 (4.9) Q14 Dd you f ff md n ffo o m you ndvdu nd nd wh? v Som of h m Mo of h m Awy (.) 8 () (16.5) 18 (77.4) o nw 55 (.9) Q15 Dd you f you w d wh ouy? v Som of h m Mo of h m () (.1) 44 (.1) o nw 46 (.) Awy 16 (9.4) Q16 Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? v Som of h m Mo of h m Awy o nw 5 (.4) 1 (.7) 74 (5.) 156 (89.8) 5 (.8) Q17 W you w of wh o do f you wnd o mk ompn? Y o 979 (7) 1 () Q18 P h foowng by ng you pon: 1 =Poo 1 Th nn of h pm 16 5 (1.1) (.1) (.4) 4 o nw 98 (7) 5 =Exn 5 o nw 14 (7.4) 16 (87.7) 45 (.) Th quy of h ng Th v vb fo you o pp n: Th gn nvonmn/uoundng: (1.6) 6 (.4) 64 (4.6) 19 (1.6) 15 (75.1) 66 (4.7) 7 (1.9) 7 (1.9) 15 (7.5) 6 (1.9) 859 (61.4) 74 (5.) 16 (1.1) (.) 1 (1.5) 114 (8.) 1196 (85.6) 48 (.4) Q19 Dd you f onfdn h h w nough ff o voun ound o off hp f ndd? v Som of h m Mo of h m Awy o nw (.) 1 (.9) 8 (17) 198 (78.5) 46 (.) 7

33 4.4 Dy- Txu Commn (5 Hop) 8

34 Eh hop h bn uppd wh ommn md by h pn n h ndvdu hop dy- u. Th on umm h ommn fom hop uvyng dy- pn. In h quonn h w oom fo pondn o w n ddon mk nd fon. Fo xmp, o y n wh wy pn found nfomon f dffu o undnd o unhpfu, o o bo on h k dbox n w. Th g numb of wn ommn w bou h v gny (519 ommn md), foowd by vng nxy, hop npo, ff, pm/ ng/ v ( vd ov ommn). Mny pn o md ommn bou h quonn (6 ommnd). In o 88 ommn w md by dy- pn. Wh h pon w xpd o dnfy wh mpovmn mgh b md o h p n xp n, nov -whmng popoon of wh pn wo w pov nd ompmny, howng how ppv hy w bou mny p of h vd. Ony ffh (1) of h ommn w on h hop oud upon, nd h h mn fou of h dpon of ommn h foow. I houd b nod h mny of h md by on o wo pop ony. Infomon f (Q) A fw ommn w md bou bng unb o d h f du o gh pobm o fng oo d, nd on uggd houd b dpyd n pomnn p. Mo ommn w bou h nfomon nudd n f. Pn wnd o know mo bou wh o xp whn hy nd h hop. Fo xmp, h v nd oh pn hy woud noun, h hy mgh f nxou nd d f, how hy woud b hpd by oh o n, o b gvn pyhoog nd pu uppo. Th w fw p ommn k nung f wn o h, ombnng h x f no on, ung g pn, hvng h o phon numb, povdng nk o n u goup. On pon d on-o-on ompmny hpy w uy no vb, nd noh ommnd on h k of vng v. Rvng nxy (Q5) Th g mjoy of ommn w ompmny, nd ommon hm w bou h n nxy bng dpd: v y onw o x p on yn nd ngw h nf whou If o omf o b nd x d Ih dj u b nd g nod nd w vy dpondn bu I w pudd o om h foowng w k ndnowwou dn m mytu d yv f o ny on Som d hy wnd o b gd ( om on hdoo ow omy ou ) nd nodud b on v ( If h y ou dh v n odu dp op b mo,if o ). Thy o wnd mo xpnon boh on v nd n dvn bou h hop nd oun, fo xmp vdo o po v. A numb wnd h oppouny o k o ombody, on wnd wom dnk, on f p y wou dh v b n pp op, ndon k n d h h n oom o no dp op hom. On oon h w oo o do, o oo mny hp on m. Oh ommnd on h g m h d o hwo d ho p, ndp ob mw h n po. 9

35 Tnpo (Q7) Agn mo of h ommn w ompmny, uh, f u, o g n on f -. Vo un d v nnobp dh g h y noug h. Th pobm pn hd wh npo nudd -unnng nd k of omfo n om yp of vh, wh om vh dbd dpdd. Th w pf ommn bou non-xn o whdwn v nd oon pobm wh dv. In pu pn kd onnuy n h pon dvng, hy knw who o xp nd h wy hy dov. C ff (Q9) Th quon bou onfdn n h ff go h hgh popoon of ompmny mk, nudng: B y ondp nd w y houg h f u D f f u o m g nhow m g hb mp ov d Th y wond f u A fw ommn w bou voun no ng wh w wnd. On pon ommnd h f f hou dbmo w ofp n h ng ng ond on ndn df op v y, p ywhn omp op f d o kf oh p. Th w o pf ommn on fng onfud, k of qupmn nd onnuy of ff. C pnnng (Q1) Pn hd vou uggon on how hy oud b mo nvovd n pnnng h. Fo xmp by gu mn pnnng o vw mng, ng h hop doo guy, hvng mo hoough duon, ff kng mo o pn h hn bou hm, gng mo xpnon bou h mn. Som ommnd h hy w o hd bom b o b nvovd du o h hh o ommunon dffu. Expnon bou (Q11) Rgdng xpnon bou, qu fw pn ommnd on how xpnon w o how w hy undood hm. Suggon nudd png nfomon o mndng pn. Pn f mo m woud hp, py on-o-on xpnon. I w puy mpon h ou nd f v gn w nvovd h xpnon w. Cnn of pm, ng, v, gn nvonmn/uoundng (Q18) Th quon d mny ommn, mo of whh w ompmny ndng how muh pn ookd fowd o h v. On pon wo: oo muh p nno b xpd by m h wod do no x o gv h um p o h yd v d Th w qu mx of ommn bou hop n h on. Thy nudd h foowng: Av woud k mo v gny nd on h dy hy v. Suggon nudd hd, mnu, ompmny hp, v v mo ud o mn/ng pop, mo mung k o kp bn v, nvng uggon fo v, mo p ou, mo

36 voun o gv hp. Som hd dffuy n ppng, du o hng pobm o bng hd, nno g o hop. Pm n b oo ho/od, nd -d o on,don k n wp m, oo m,mo how/bh, b pvy fo bh/o, mo p fo whh/ wkng d. Pkng pobm nd npo onnud o b mnond. Som w onnd h m h w nuffn ff. Cng om hd pobm wh ng o ng om food. Th w fw ommn on wnng b quy food, bgg m, food vd ho, nd mo oby m-m. Ov ommn (Q) Agn mny ommn w wn, mo of whh w vy pov bou h vd. Som ommnd h hy woud k o nd Dy- mo hn on wk. Th w nw pn onnud o mk mk bou v nd npo/pkng. Spf uggon howv w md bou nd p, ddng gb, hvng box fo donon nd fo h hop o ugg wy of fundng. On pon wo: of f mmo oppo un o f undf o hho p ndf u f u Th Quonn (Q1) 6 ommn w md bou h quonn nd h-qu of h w pov, uh v y mp f o m o omp, m o ov, v yw pu og h. Th n unuuy pov pon fom pop who hv bn kd o omp quonn. A m numb (6) hough h quonn w oo ong, pv o dffu fo hm o omp, nd fw (7) found p of un. Smy m numb ommnd on h fomng nd you. 8 pop f h quonn w no n ppop wy o g nv nfomon, w unny, w of m o fd o pu h w bov x n vd. Som ju hough w f. Th w o qu ng of pf pon md by on o wo pop, uh fng n h quonn ook h mnd off h n, nd on dkd vng nyhng wh h hop pomk. Sv pop wnd o b kd bou mo op (d, mnu, md, phyo) o o b gvn mo p fo hm o h o ommn nd gv mo d bou hmv. Ov h ommn md bou h quonn w pov, wh om uggon h n b ud n fuu y. 1

37 5.Ru: In-pn Th pon o h n-pn uvy gvn n on foow: 5.1 Indvdu hop n-pn u 5. Bnhmk n-pn u (5 hop) 5. Avg n-pn u ov (46 hop) 5.4 In-pn xu ommn (46 hop) Th n-pn quonn n Appndx B

38 5.1 Indvdu Hop In-pn Ru (Indvdu hop u w nudd n h po gvn o h ppng hop)

39 5. Bnhmk In-pn Ru (5 hop) 4

40 5 hop hd h bnhmk of 4 und n-pn quonn nd nudd n h bnhmk u. Th on of h po gv n ovvw of h vg u of h fv hop by pnng h u n b, h nd wn ommny of h fndng fo h ovd by h uvy: povon of nfomon bou v, ff ommunon nd, u nvovmn nd undndng, h vw of u on h uppo nd ouy of ff, vw on h f nd v nd u xpn whn ng fo n. Th u, n b fom, po h vg of ndvdu fom fv hop gggd ogh. Th ng of gggd u fo fv bnhmk hop o pod, howng h u fo h ow vg bnhmk hop nd h u fo h hgh vg bnhmk hop fo h nw o h quon. Th vg u dpyd n h b hn pod vuy n b-h fo h quon. I mpon o no whn npng h u h nw fo quon 8-14 w no vb fo 16 of h pondn fo on of h bnhmk hop, h pon hv hfo bn odd no n w nd hu oun f o hh g h v ofno-nw gvn fo h quon. Povon of Infomon Abou In-pn Sv In-pn w kd whh hy hd ookd h nfomon f on h v h h hop povd. Som hop db h pmph o book. If pn hd ookd h f, hy w kd om foow up quon bou whh hy found h f hpfu, y o undnd, whh hy found nyhng o b no, nd whh hy hd ny uggon o mk of oh nfomon h houd b nudd n h f. A hd (66.7) of n-pn who pondd hd ookd h nfomon f. Th mjoy of npn n h bnhmk hop hd n h f, hough h popoon v qu ondby (ng: 5.5-8). I pp h om n-pn no ng o dng h nfomon f povdd. Ov pn pp o b vy fd wh h onn nd u-fndn of h f on npn v, wh h v mjoy of pn who hd ookd h f pong h w y o undnd (96.9), no-on f h w n y ound nd.th y of h h f nudd nfomon h w hpfu o hm (9.1). A of h pn who hd ookd h f dbd bng y o undnd nd bu on found ufu. Ony 1., qung o wo pn, d h hy found omhng o b no n h f nd ony 8 of pn who hd ookd h f hd md uggon fo nudng fuh o dffn nfomon (fo ommn on no f nd uggon of mo nfomon h 5.4 xu ommn on of h po. Q1Bfo o dung you m on h wd dd you ook h nfomon f? Avg () Rng () Y o C n m mb o nw To 7 5

41 Q1 Bfo o dung you m on h wd dd you ook h nfomon f? Y o Cn' mmb o nw Q If you ookd h f w y o undnd? Avg () Y o C n m mb 1.9 o nw 1. To 16 o ppb: 75 Rng () Q If you ookd h f, w y o undnd? Y o Cn' mmb o nw Qb If you ookd h f w hpfu? Avg () Y o 1.6 C n m mb 7 4. o nw To 16 o ppb: 75 Rng () Qb If you ookd h f, w hpfu? Y o Cn' mmb o nw 6

42 Q If you ookd h f w h nyhng h you found no? Avg () Rng () Y 1.. o C n m mb o nw To 16 o ppb: 75 Q If you ookd h f, w h nyhng h you found no? Y o Cn' mmb o nw In-pn Sff Communon nd C Th uvy kd n-pn bou h ommunon nd hy hd vd fom ff on h wd. Th mjoy (75.5) of pondn pod h ff nvovd n h wy nodud hmv. A fuh 19.8 d hy nodud hmv mo of h m nd no on pod h ff hd nv nodud hmv. A w n noduon ff w o fquny xpnng o h pn wh hy w dong whn ng fo hm pod h ff wy xpnd wh hy w dong,. pod mo of h m, nd no on pod h ff hd nv xpnd wh hy w dong. In-pn w o kd whh hy hd onfdn n h ff who w ng fo hm ov. Agn h pon w vy pov wh 84.8 pong h wy o b h, nd 1.1 mo of h m. Rpondn w nvd o mk fuh ommn on h onfdn n ff, whh n b found n h 5.4 xu ommn on of h po. Q. Wh you w n n-pn, dd ff nvovd n you nodu hmv? Avg () Rng () v Som of h m Mo of h m Awy o nw 1..5 To 7 7

43 Q Wh you w n n-pn, dd ff nvovd n you nodu hmv? v Som of h Mo of h m m Awy o nw Qb. Wh you w n n-pn, dd ff xpn wh hy w dong? Avg () Rng () v Som of h m Mo of h m Awy o nw.8.5 To 7 Qb Wh you w n n-pn, dd ff xpn wh hy w dong? v Som of h Mo of h m m Awy o nw Q4. Ov dd you hv onfdn n h ff who w ng fo you? Avg () Rng () v Som of h m 1..5 Mo of h m Awy o nw.8.5 To 7 8

44 Q4 Ov dd you hv onfdn n h ff who w ng fo you? v Som of h Mo of h m m Awy o nw In-pn Invovmn nd Undndng Rpondn w kd bou h ov fon wh h nvovmn n h pnnng of h wh on h wd n n-pn. 7. of pondn w vy fd, nd.8 w fd wh h v of nvovmn n h. Of h m popoon who w h dfd o vy dfd ony fou pondn md uggon o how h hop oud nvov hm mo (fo h uggon of mo nfomon h 5.4 xu ommn on of h po). Th uvy o kd bou u undndng of h xpnon gvn o hm bou h wh n dy of pondn f h hy wy undood h xpnon gvn o hm, nd.8 d hy undood mo of h m. Ony 8.4 of pondn uggd wy of mkng h ho p xp n on. ( f o ug g on h5. 4 x u omm n on n h po ). 81of pond n f h h yw w y g v n hoppo un y o kqu onwh n h y wn o, nd h oppouny w g v nmo of h m o11. 8, wh h u f u f n xp n on n undood. In m, of h m owd fo pn o mk don gdng h, 6.9 f h hy w wy gvn nough m o mk don, nd 17.7 f hy hd nough m mo of h m. Thp n xp n of w y h v ng noug h mf od onm k ngw v d mong h ndvdu bnhmk hop (ng: ). Q5 Ov how fd w you wh you nvovmn n pnnng you? Avg () Rng () Vy dfd Dfd Sfd Vy Sfd o nw 1..5 To 7 Q5 Ov how fd w you wh you nvovmn n pnnng you? Vy dfd Dfd Sfd Vy Sfd o nw 9

45 Q6 Ov, dd you undnd h xpnon gvn o you bou you mn nd? Avg () Rng () v - Som of h m Mo of h m Awy o xpnon gvn o nw.8.5 To 7 Q6 Ov, dd you undnd h xpnon gvn o you bou you mn nd? v Som of h Mo of h m m Awy o o nw xpnon gvn Q7 Dd you hv h oppouny o k quon whn you wnd o? Avg () Rng () v Som of h m Mo of h m Awy o nw.8.5 To 7 Q7 Dd you hv h oppouny o k quon whn you wnd o? v Som of h Mo of h m m Awy o nw 4

46 Q8 Dd you hv nough m o mk don bou you? Avg () Rng () v Som of h m Mo of h m Awy o nw To 7 Q8 Dd you hv nough m o mk don bou you? v Som of h Mo of h m m Awy o nw Vw of In-pn on h Suppo nd Couy of Sff A numb of quon w kd n h uvy bou n-pn vw on h uppo nd ouy of h ff ookng f hm on h wd. Gny pondn w vy pov n h uppo hy vd fom ff f h ff wy md n ffo o m h ndvdu nd nd wh, nd 16 f hy dd mo of h m. o on f h ff nv md n ffo. In-pn gny f h ff w wy ouou nd pd h pvy: 85. f hy w wy d wh ouy nd 81 f h h pvy w wy pd, fo xmp whn bng xmnd o dung duon wh ff. Ony wo pondn f h h pvy w nv pd. Q9 Dd you f ff md n ffo o m you ndvdu nd nd wh? Avg () Rng () v Som of h m Mo of h m Awy o nw To 7 Q9 Dd you f ff md n ffo o m youndvdund nd wh? v Som of h Mo of h m m Awy o nw 41

47 Q1 Dd you f you w d wh ouy? Avg () v Som of h m 1. Mo of h m 8.4 Awy 85. o nw To 7 Rng () Q1 Dd you f d wh ouy? v Som of h Mo of h m m Awy o nw Q11 Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? Avg () Rng () v.8. Som of h m.8. Mo of h m Awy o nw To 7 Q11 Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? v Som of h Mo of h m m Awy o nw In-pn F nd Sv Th uvy onnd on gn quon bou f nd v vb o n-pn, whh woud b ppb o hop. I kd bou wn of f vb o mk ompn, wh hy hough bou h quy of h ng, o food oh hn m m, nd o vw on h hop/wd budng f by kng quon bou h gn nvonmn/uoundng nd h nn of h pm. 4

48 Two hd of pondn (65) w w of how o mk ompn ompd o 19.8 who w no. Whn kd o h foowng f nd v hy w vwd by h mjoy o b of hgh ndd nd d xn: h nn of h pm (78.5), h quy of h ng (65.4), h o food oh hn m m (54) nd h gn nvonmn nd uoundng (78.9). Ony o food oh hn m m w d poo, nd hn ony by on pondn. Howv pp h oom fo mpovmn ony ju ov hf h pondn d h v xn, whh muh ow ng ompd o h of oh v nd f. On h oh hnd ng of xn w o qu vb mong h bnhmk hop ndvduy fo h oh f nd v o h o oom fo mpovmn fo om hop n h o. Rpondn w nvd o mk fuh ommn on h f nd v whh n b found n h 5.4 xu ommn on of h po. Q1 W you w of wh o do f you wnd o mk ompn? Avg () Rng () Y o o nw To 7 Q1 W you w of wh o do f you wnd o mk ompn? Y o Q1 P h nn of h pm: Avg () 1. Poo Exn o nw To 7 o nw Rng ()

49 Q1 P h nn of h pm: (poo) Q1b P h quy of h ng: 1. Poo Exn 155 o nw 7 To 7 4 Avg () (xn) Rng () Q1b P h quy of h ng: (poo) 4 5 (xn) Q1 P h o food oh hn m m: Avg () Rng () 1. Poo Exn o nw To 7 44

50 Q1 P h o food oh hn m m: (poo) 4 Q1d P h gn nvonmn/uoundng: Avg () 1. Poo Exn o nw 6 11 To 7 5 (xn) Rng () Q1d P h gn nvonmn/uoundng: (poo) 4 5 (xn) In-pn Cng fo An Th mjoy of n-pn (87.8) w od how o fo n wh hy w n hop. Ony on pondn pod h hy w no od. pondn (9.) dd no nd o fo n, whn hy w n n-pn. Of ho who dd nd o fo n h mjoy (75.8) w wy fd wh h pon hy go, nd 17.7 w fd mo of h m. 45

51 Q14 Wh you w n ou w you od how o fo n? Avg () Rng () Y o C n m mb 1.4 o nw To 7 Q14 Wh you w n ou w you od how o fo n? Y o Cn' mmb o nw Q14 If you ndd o fo n, w you fd wh h pon? Avg () Rng () v - Som of h m Mo of h m Awy o nw To 15 o ppb dd no nd o fo n: Q14 f you ndd o fo n, w you fd wh h pon? v Som of h Mo of h m m Awy o nw 46

52 5. Avg In-pn Ru Ov (46 Hop) 47

53 Th foowng u po h vg of ndvdu gggd ogh fom 46 hop who ook p n h n-pn quonn dhg. Th o numb of und quonn vd fom n-pn w 96. Sv: In-pn : 96 Q1 Dung you m on h wd dd you ook h nfomon f? Y: o C n m mb 576 (6.) 54 (7.4) 74 (8) o nw (.4) Q If you ookd h f w y o undnd? Y o C n m mb 57(95.) (.) 1 (1.7) o ppb: 8 o nw 16 (.7) Qb If you ookd h f w hpfu? Y o 55 (9.) (.) o ppb: 8 C n m mb 16 (.7) o nw 8 (4.7) Q If you ookd h f w h nyhng h you found no? Y o C n m mb 1 () 517 (86.5) 9 (6.5) o ppb: 8 o nw (5) Q Wh you w n n-pn dd ff nvovd n you nodu hmv? v Som of h m Mo of h m Awy () 1 (.) 164 (17.7) 71 (77) o nw 18 (1.9) Qb Wh you w n n-pn dd ff xpn wh hy w dong? v Som of h m Mo of h m Awy 4 (.4) 7 (.9) 18 (19.7) 697 (75.) o nw 16 (1.7) Q4 Ov dd you hv onfdn n h ff who w ng fo you? v Som of h m Mo of h m Awy () 1 (1.) 96 (1.4) 88 (87.) o nw 1 (1.1) Q5 Ov how fd w you wh you nvovmn n pnnng you? Vy dfd Dfd Sfd Vy fd 15 (1.6) 8 (.9) 7 (4.5) 659 (71.) o nw 17 (1.8) Q6 Ov, dd you undnd h xpnon gvn o you bou you mn nd? Som of h Mo of h o xpnon v Awy o nw m m gvn (.) 6 (.8)_ 44 (6.) 6 (68) 8 (.9) 16 (1.7) Q7 Dd you hv h oppouny o k quon whn you wnd o? v Som of h m Mo of h m Awy 4 (.4) 6 (.8) 151 (16.) 75 (78.) o nw (.) 48

54 Q8 Dd you hv nough m o mk don bou you? v Som of h m Mo of h m 5 ( (.5) 4 (.7) 178 (19.) Awy 65 (67.5) o nw 84 (9.1) Q9 Dd you f ff md n ffo o m you ndvdu nd nd wh? v Som of h m Mo of h m Awy 1 (.1) 14 (1.5) 16 (1.6) 79 (78.7) o nw 56 (6) Q1 Dd you f you w d wh ouy? v Som of h m Mo of h m () 7 (.8) 45 (4.9) o nw 4 (4.6) Awy 81 (89.7) Q11 Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? v Som of h m Mo of h m Awy o nw (.) 6 (.6) 55 (5.9) 816 (88.1) 47 (5.1) Q1 W you w of wh o do f you wnd o mk ompn? Y o 655 (7.7) 175 (18.9) Q1 P h foowng by ng you pon: 1 =Poo 1 Th nn of h pm 4 7 (.4) () (.8) 4 o nw 96 (1.4) 5 =Exn 5 o nw 15 (11.) 768 (8.9) 4 (4.5) Th quy of h ng A o food oh hn m m: Th gn nvonmn/uoundng: (.) 8 (.9) 45 (4.9) 164 (17.7) 649 (7.1) 57 (6.) 9 (1) 1 (1.4) 48 (5.) 19 (.5) 546 (59) 1 (1) (.) (.) 1 (1.) 84 (9.1) 777 (8.9) 47 (5.1) Q14 Wh you w n ou w you od how o fo n? Y o C n m mb 85 (91.8) 1 (1.4) 8 (.9) Q14 If you ndd o fo n, w you fd wh h pon? v Som of h m Mo of h m Awy 1 (.1) 1 (1.4) 1 (14) 684 (79.9) Dd no nd o fo n: 7 o nw 55 (5.9) o nw 9 (4.6) 49

55 5.4. In-pn Txu Commn (46 Hop) 5

56 Eh ppng hop h bn gvn n-p n omm n bou h nd v du ho p. Th on umm n-p n omm n o hho p nv o v d n h n-pn uvy. Th quonn hd p fo pn o w n nd bo h nw. Fo xmp, o y n wh wy pn found nfomon f dffu o undnd o unhpfu, o o bo on h k dbox n w.um ou omm n w v d bou nf o m on, f f, xp n on bou, ng nd pm/ gn nvonmn/ uoundng. Mny ommn w hghy fvoub, nd ov h w ony 71 (7) ou of o of 119 ommn h dnfd u fo hop o dd. Th ummy of h ommn h foow fou on h, nd houd b nod h mny of h md by on o wo pop ony. Infomon f (Q) Wh ommn w no vy numou n h on, hgh popoon of hm mgh b of u o hop. In-pn w mo ky o hv pobm kng nfomon n du o h hh, bng bnd o hvng nx on v. Som f h w nuffn d, o h f mnond hng h w nu (ff nm, no hpn, qu dy hngd), o vn (nfomon bou hop nd no h hop). Som uggon w fo onn, mo nfomon bou pub npo, bou wh hy houd k, mn fo vng nd vo, fo foo pn, mo v wknd, u of phon. Oh qu w fo bf vb ovvw o oh udo fom. In-pn w o nd n bkgound nfomon bou h hop, how w foundd, fnnd nd how muh o o un. Som kd bou podu fo ompn nd dmonon of uy ym. C ff (Q4) Th ommn bou onfdn n ff w ovwhmngy pov, uh : Boo dmy onf d n w h n on od nd mounofk now dg h f fh. Ex p on ndund nd ng If v y f nd h mmb of f f md, nung nd ny w onnd f obo hphy ndp y ho og h h m. nnof u ny h ng Compd o dy- pn h w mo ngv ommn bou ff, mny nd ound bng oo buy nd ho of m, whh d o oon buqun nd k of ymphy. Oh ommn w bou no ng nm bdg, h bng no onun, nd qu fw obvon bou ff no hvng ppop k,.g. pn owd o f, no nong h w bokd, pooy nd n hndng pn, no ung qupmn popy. C pnnng (Q5) Ahough ony fw ommn w md, hy dd pon o pobm n ommunon. In-pn wnd o b nd o nd hv mo d ommunon wh qufd ff. Thy wnd mo m fom nung ff nd b pnnng of wh hy ndd n dvn. Two ommn w of pf ff mmb. 51

57 Expnon bou (Q6) In-pn wnd mo nfomon n wng, py m whn hy fng onfud nd unb o n nfomon. Oh uggon nudd h u of mp ngug, fo xpnon o b pd, xpnon o b gvn o v o f fnd dffu o n, fo ff o k mo m o xpn nd k no oun ndvdu pobm wh hng o mmoy. Cnn of pm, ng, o food oh hn m m, gn nvonmn/uoundng (Q1) Th on of h quonn pompd mny pov ommn, nudng: Thwho xp n w o yd f f n h ni xp d.ev y h ngw x n.th nk y ou.a f f n ud ngdom w v y h f u ndh pf u. ndk ndn ond onon xxxho p hn x p oh v nwond f u n v yw y hho p w b y ondmyw d d m, uh v nofp nd n y, nd f fon y ouj ou n yw hy ou.a f om p mou d. A poo ndd of nn w mkd upon by on o wo pop. Cng gnd qu numb of ompn bou pf food o h wy hy w vd nd ookd, oh wnd mo vgn opon, mm,. On uggd hvng m nk b nudng mowv f. Oh ommn bou f nudd h nd fo up-gdng, mo bh/how, vou pobm wh ho w, -unnng bh-m, wnng TV, no ng/o-hook fo vo, poo fo whh. o w qu n u wh noy oy, TV nd xo fn ngh mnond. Th w o ommn bou k of ff nd hvng no doo on duy wknd nd dung h ngh, noh p pn f h od wd w nppop. A fw ommn w bou wnng mo v,.g. on pon wnd nd f, nd noh wnd v o v bodom. Ov ommn (Q15) A h nd of h quonn mny n-pn ook h oppouny o mk mk bou h hop y ov, nd h mjoy of h w fvoub: howdo on mp ov on x n? An x n v f op n ndf m k I m ond onof mp oy m n? Iwou d w y omm nd hho p o ny on.iw f dbunomo. Among h mo ommn, h m ov pobm w d h hd ppd n on of h quonn, uh pkng f, no, food, bhng f, ff numb nd ommunon. 5

58 Som ddon u w d bou h hop ndng mo mony, f nd puby n ddon o ff. Th w ommn bou hng bng pd ou of h o bng ou of v, ndng mo p, bou h bng oo fw no ff ngh nd k of onnuy of ff onbung o poo hndov of nfomon of pn nd. Som uggon w md bou hvng mo f (hydo- poo, x oppoun, nwpp, nn, Sky TV, ) nd gnng mo o wn of h hop. On pon wo: P nv o v bo h h o ndbu n ommun by xp n ngwh y oudo.mo p op hv h mpon h on you go n you don' om ou. I'm u h woud mk fund ng o omp h. I w o uggd h v pop houd b pd mong pop wh m pb, nd h h w b pnnng of dhg wh v o. Th vw on voun w mxd omm oo mny, o uggng gng mo n wknd. Th Quonn (Q16) 1 ommn w md bou h quonn nd bu 1 w ompmny. Th m numb of pobm nudd ndng n o omp, o unu how o omp. Th f o ow ngw h dbyonp on: oo p v, v p p do doub- d d, h w mng quon, nd dd no ouh on h ho of pv h w h mo mpon nd dnv hng h h hop p. 5

59 6. Duon Th po gvn o h ppng hop nb hm o ook h own ndvdu hop u nd omp hmv gn h bnhmk hop u. Indvdu hop n hn bnf fom nghoww h y f w ho h ho p who v dh g h pon f om h u v y. Agggd u fo h bnhmk hop nd ppng hop ov w vy pov whh n dy- o n-pn wd ng nd m pn mgd fom boh of u. Dy- nd n-pn v w boh ondd xn nd of hgh ndd n numb of bod, nudng h nfomon povdd, h povdd by ff, pn nvovmn, nd f vb. P fo hop ff w puy hgh n on o h ouy nd p of ff owd pn, nd h pn hd onfdn n h ff who w ng fo hm. Two hd of pondn pod h ff wy xpnd wh hy w dong, nd o po h hy w wy gvn n oppouny o k quon. Th my b du o h nu of n-pn nd mn bng mo ompx nd yng n h hop fo ong pod of m h hn h ho v povdd by dy- v, hu n-pn my hv mo quon nd wo h nd o b nwd. Th w om dffn o no. Mo n-pn hn dy- pn hd ookd nfomon f bu boh fgu w qu ow. In-pn w ky o po h hy wy undood h xpnon gvn o hm bou h mn nd, ompd o dy- pn. Th my b du o h dffn v of ompxy of h mn nd, Howv mpon o ogn h dp h dffn h v of fon wh of h w xmy hgh fo boh n-pn nd dy- pn. Th w om wk v n ompon o oh, bu h w hghy d by h mjoy of pn ov. Fo xmp h v of fon wh pn nvovmn n h my ugg, f ppop, nd fo nd pn ppon, w nng h m owd o mk don fo n-pn. Fuh wn of ompn podu my o b ny. I pp h fo om pn h oom o mpov h quy of h ng, puy h of food oh hn m m fo n-pn. Fo dy- pn pfy, h of v h w foy w h v vb o pp n nd h moun of uppo povdd f goup mmb w dhgd o dd. In-pn w no kd h pu quon. Judgng fom h wn ommn m pn mg wh hop pn bng xmy fd wh h nd fu of p fo h ff. Som of h ommn d u h hop my wh o dd, fo xmp ommn nd uggon fquny ovd p pobm, uh npo, food, v nd f, bu hy o nudd u bou ffng v nd pfomn. Th popoon of ngv ommn on ompb u w ghy g fo npn hn fo dy- pn, p fom ommn on h quonn f. In-pn w mo onnd wh h wy ff ommund wh hm bou h ondon nd pn. Dy pn w muh mo ky o ommn on npo u nd h v hy woud k vb. Thy o mnond n pn ommn h h n f nd nx of gong o h hop w oon d wh. 54

60 7. Impon fo Fuu Rh o Th h uvy houd b pd guy o k vw of pn on h quy of h mn nd povdd qud by h Hh ommon. Th Hh Common qud h pn uvy d ou nnuy, mnmum, howv xpn fom h uvy ugg h my b mo o ond ondung uvy on h hn nnuy o ow m o o h qud d, ny nd dmn u. o Th uvy houd b pd o h ndvdu hop ppng n h uvy n mu hng n h quy of mn nd ov m. o Quv h, uh pn fou goup, oud b ondud by ndvdu hop o du ky dnfd by h uvy wh mpovmn ndd. Ky dnfd whn om hop w ng v, dy- npo v, v, u nvovmn n nd mn, nfomon gvng nd undndng. 55

61 Appndx A DAYCARE QUESTIOAIRE Hop Cod You Hop Logo H (n nm of hop h) w kn o nu h h v w povd m you nd. W woud b vy gfu f you oud p h m o omp h ho nonymou quonn bou you xpn wh u. P b opn wh you pon, w gv u v nfomon o hp u pn fo h fuu. Mny hnk fo you m. 1. Bfo o dung you m n Dy (n nm of hop h), dd you ook f d (n nm of nfomon h)? o go o quon Y go o quon Cn mmb go o quon. If you ookd h f : ) W h f y o undnd? o Y Cn mmb If you kd o p gv fuh d. b) W h f hpfu? o Y Cn mmb If you kd o p gv fuh d ) W h nyhng n h f h you found no? o If you kd Y p gv fuh d Y Cn mmb. d ) Do you hv ny uggon fo oh nfomon h houd b nudd n h f? Fn Von Augu d 4

62 DAYCARE QUESTIOAIRE Hop Cod.. Dd you f nxou h bgnnng of you f v o Dy? ( p k h box o o you vw ) o nxou Exmy Anxou n mmb 4. Dd you f nxou h nd of you f v o Dy? ( p k h box o o you vw ) o nxou Exmy Anxou n mmb 5. W h nyhng w oud hv don o v you nxy? 6. Dd you u npo ognd by h Hop? Y o ( f o p go gh o quon 8) 7. If you ud hop npo, p h o you woud gv h foowng: Poo Exn Pompn of pkup Comfo of jouny Sfy of jouny Do you hv ny fuh ommn on h hop npo? 8. Wh you w n Dy (n nm of hop h), dd ff nvovd n you nodu hmv: v Som of h m Mo of h m Awy 8b. Wh you w n Dy (n nm of hop h), dd ff xpn wh hy w dong? v Som of h m Mo of h m Awy Fn Von Augu d 4

63 DAYCARE QUESTIOAIRE Hop Cod 9. Ov dd you hv onfdn n h ff who w ng fo you? v Som of h m Mo of h m Awy Do you hv ny fuh ommn gdng h?.. 1. Ov how fd w you wh you nvovmn n pnnng you? Vy dfd Dfd Sfd Vy Sfd If you w no fd, do you hv ny uggon o how w oud nvov you mo? 11. Ov, dd you undnd h xpnon gvn o you bou you povdd wh Dy C (h do no nud h povdd by you GP o hop) v Som of h m Mo of h m Awy o xpnon gvn I h ny wy of mkng ou xpnon? 1. How uppod dd you f whn goup mmb w dhgd o dd? ( p k h box o o you vw ) Toy Unuppod Exmy Suppod o ppb o m no on h dd o bn dhgd wh I hv bn ndng Dy 1. Dd you hv h oppouny o k quon whn you wnd o? v Som of h m Mo of h m Awy Fn Von Augu d 4

64 DAYCARE QUESTIOAIRE Hop Cod 14. Dd you f ff md n ffo o m you ndvdu nd nd wh? v Som of h m Mo of h m Awy 15. Dd you f you w d wh ouy? v Som of h m Mo of h m Awy 16. Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff? v Som of h m Mo of h m Awy 17. W you w of wh o do f you wnd o mk ompn? o Y 18. P h foowng by ng you pon:(1 = poo 5 = xn ) Poo Exn Th nn of h pm Th quy of h ng Th v vb fo you o pp n Th gn nvonmn/uoundng Do you hv ny fuh ommn? Dd you f onfdn h h w nough ff o voun ound o off hp f ndd? v Som of h m Mo of h m Awy Fn Von Augu d 4 4

65 DAYCARE QUESTIOAIRE Hop Cod. Do you hv ny fuh ommn o uggon o hp u o mpov ou Dy v? (p w bow) Do you hv ny ommn on h onn o y of h quonn? P un h ompd quonn n h p pd nvop povdd o dy o : Cho H, Cn fo Hh Sv, Gog An Wng, Unvy of Kn, Kn, CT 7F Anonymou u of h quonn nd ny on h pompd w b vb (n d ppop fo you hop) Thnk you gn fo you hp. P (n d of Dy n mng h ) f you wh o on (n nm of hop h) wh ny onn gdng you. Fn Von Augu d 4 5

66 Appndx B IPATIET QUESTIOAIRE Hop Cod You Hop Logo H (n nm of hop h) w kn o nu h h v w povd m you nd. W woud b vy gfu f you oud p h m o omp h ho nonymou quonn bou you xpn wh u. P b opn wh you pon, w gv u v nfomon o hp u pn fo h fuu. Mny hnk fo you m. 1.Dung you m on h wd (n nm of hop h) dd you ook f d (n nm of nfomon f h)? o go o quon Y go o quon Cn mmb go o quon. If you ookd h f : ) W h f y o undnd? o Y Cn mmb If you kd o p gv fuh d. b) W h f hpfu? o Y Cn mmb If you kd o p gv fuh d ) W h nyhng n h f h you found no? o Y Cn mmb If you kd Y p gv fuh d. d ) Do you hv ny uggon fo oh nfomon h houd b nudd n h f?. Fn Von Augu d 4

67 IPATIET QUESTIOAIRE Hop Cod. Wh you w n (n nm of hop h), dd ff nvovd n you nodu hmv? v Som of h m Mo of h m Awy b Wh you w n (n nm of hop h), dd ff nvovd n you xpn wh hy w dong? v Som of h m Mo of h m Awy 4. Ov dd you hv onfdn n h ff who w ng fo you? v Som of h m Mo of h m Awy Do you hv ny fuh ommn gdng h?.. 5. Ov how fd w you wh you nvovmn n pnnng you? Vy dfd Dfd Sfd Vy Sfd If you w no fd, do you hv ny uggon o how w oud nvov you mo? 6. Ov, dd you undnd h xpnon gvn o you bou you mn nd? v Som of h m Mo of h m Awy o xpnon gvn I h ny wy of mkng ou xpnon? 7. Dd you hv h oppouny o k quon whn you wnd o? v Som of h m Mo of h m Awy Fn von Augu d 4

68 IPATIET QUESTIOAIRE Hop Cod 8. Dd you hv nough m o mk don bou you? v Som of h m Mo of h m Awy 9. Dd you f ff md n ffo o m you ndvdu nd nd wh? v Som of h m Mo of h m Awy 1 Dd you f you w d wh ouy? v Som of h m Mo of h m Awy 11. Dd you f you pvy w pd.g. whn bng xmnd o dung duon wh ff v Som of h m Mo of h m Awy 1. W you w of wh o do f you wnd o mk ompn? o Y 1. P h foowng by ng you pon: (1 =poo o 5 = xn) 1 Th nn of h pm b Th quy of h ng A o food oh hn m m d Th gn nvonmn/uoundng Do you hv ny fuh ommn? 14. Wh you w n ou w you od how o fo n? o Y Cn mmb Fn von Augu d 4