Product Details Min Term (Months) Retail Install Retail Monthly. Single Line Port Per Single Line Multi-Line Port I.e. ISDN

Transcription

1 Dealer Price List Product Details Min Term (s) Retail Install Retail ly 1. JolaPhone 1. Seats 301 Bundle 301 with Calls Bundle 411 Bundle 411 with Calls Bundle 601 Bundle 601 with Calls Bundle Premium Seat Premium Seat with Calls Polycom VVX 301 handset Premium Broadsoft licence 36-month contract Polycom VVX 301 handset Premium Broadsoft licence Unlimited standard UK mobile and landline calls 36-month contract Polycom VVX 411 handset Premium Broadsoft licence 36-month contract Polycom VVX 411 handset Premium Broadsoft licence Unlimited standard UK mobile and landline calls 36-month contract Polycom VVX 601 handset Premium Broadsoft licence 36-month contract Polycom VVX 601 handset Premium Broadsoft licence Unlimited standard UK mobile and landline calls 36-month contract Auto Attendant, busy lamp fields, Office UC (Instant Messaging, Presence and video), Go Integrator, shared call appearance (up to 30 devices), voic , call forwarding, redial, DND, call pickup, hunt groups, hot-desking, call waiting and music on hold. Unmetered UK landline and UK mobile calls Auto Attendant, busy lamp fields, Office UC (Instant Messaging, Presence and video), Go Integrator, shared call appearance (up to 30 devices), voic , call forwarding, redial, DND, call pickup, hunt groups, hot-desking, call waiting and music on hold JolaPhone 2. Numbers New Numbers For new platforms numbers must be included in your order. Please add in blocks of 10 and leave 6 additional numbers for platform services JolaPhone 2. Porting Single Line Port Per Single Line Multi-Line Port I.e. ISDN Port Date Change If you have requested a date to port your numbers and change the date, there is a charge JolaPhone 3. Handsets and Accessories VVX Colour Expansion Unit VVX Paper Expansion Unit Cisco ATA SPA112 Polycom VVX 301 Handset Purchase SIP to analogue converter month RTB warranty Polycom VVX 301 Handset Rental 36 month contract. 36 month RTB warranty Polycom VVX 411 Handset Purchase 36 month RTB warranty Polycom VVX 411 Handset Rental 36 month contract. 36 month RTB warranty Polycom VVX 601 Handset Purchase 36 month RTB warranty Polycom VVX 601 Handset Rental 36 month contract. 36 month RTB warranty Polycom Soundstation IP 6000 Conference Yealink Dect W52P Purchase Yealink Dect W52P Rental Yealink Dect W52H Purchase (Handset Only) Only works with PoE Yealink Dect W52P month contract Additional handset for a Yealink Dect W52P Basestation Yealink Dect W52H Rental (Handset Only) Additional handset for a Yealink Dect W52P Basestation. 36 month contract Bedlam Loud Tone Caller For use in noisy environments. Must be used with Cisco ATA device

2 Power Supply for Polycom VVX Handsets Includes delivery Compatible with: - VVX VVX VVX VVX VVX VVX Plantronics Encore Pro HW291N Headset Plantronics Encore Pro HW291N Noise Cancelling Mono Headset JolaPhone 4. Equipment TP-Link SG1008P (4PoE ports) TP-Link SG1008PE (8PoE ports) TP-Link T1600G-28PS (24 PoE ports) Includes delivery Includes delivery Includes delivery JolaPhone 5. Add on Services Call Queues Call Recording (6 Storage) Charged per site. With this license a site can have as many Call Centre queues as required. There are no additional charges per agent or per queue. Call recording will record all calls made and received by the extension that has the service assigned. Calls will be stored for 6 months before being automatically deleted Configuration, Installation and Training (per 20 handsets) Cost for configuration, installation and training per 20 handsets Fax to Go Integrator (CRM Connect) Office UC - Team Professional Recording Package Receptionist console software Call Recording (7 Year per GB) Call Recording (7 Year User) Please note that this service is for receiving Fax only. Must have at least one active user on the platform. Go Integrator is unified communications software which integrates common desktop software with JolaPhone. You can link callers to personal contacts and use your mouse to manage calls. Go Integrator (CRM Connect) comes with all the functionality of Go Integrator plus the ability to integrate with CRM systems. UC Team is the upgrade which includes screen collaboration and a conference bridge. The Skype for Business Plug-in enables you to use the same features and functionality when calling Skype for Business users. Professional recordings for Auto-Attendants, Hold Music, Call Centre Messages, Answer Phone Greetings etc. Receptionist console software is software for the attendant console for receptionists or telephone attendants who manage and screen inbound calls for enterprises. Per GB per month charge. Charge will be automatically billed each month based on the total storage space taken up by 7 year storage Per user charge. Call recording will record all calls made and received by the extension that has this service assigned. Calls will be stored for 7 years before being automatically deleted JolaPhone 5. Add on Services - icall REPORT Contact Centre Agent License The icall Suite provides a web-based reporting package that allows users to run and reports on all aspects of calls made, attempted calls, received calls and missed calls. Likewise it enables this call data to be presented in live visual Wallboards icall Report Monitored User icall Report Premier Monitored User icall Report Premier Supervisor icall Report Supervisor icall Reports - Platform Setup Standard reports per extension Premium report per extension Supervisor log-on - Premium licence Supervisor log-on for icall reports One-off cost to setup a new icall Reports platform icall Insight Monitored User Per user monitored license for entry level icall Insight reporting service. If you order icall insight then you will be charged for every user on the site. icall can only monitor all users icall Insight Supervisor Supervisor license (at least one required) for entry level icall Insight reporting service icall Report Console User icall Report Dashboard Supervisor icall Report Console User. Allows PC dedicated to running dashboards / wallboards to remain logged in whilst other users can log in to the icall Report portal. icall Report Dashboard Supervisor license. Allows user to modify the icall Dashboard. Only required if sombody other than the main supervisor needs to modify dashboards Fibre - FTTC - Market A FTTC 40/10 FTTC 80/20 Fibre to the Cabinet Superfast broadband service. Requires Openreach PSTN line. Up to 40Mb/s downstream. Up to 10Mb/s upstream. Unlimited data transfer. Circuits cancelled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market A only. VDSL router required. Fibre to the Cabinet Superfast broadband service. Requires Openreach PSTN line. Up to 80Mb/s downstream. Up to 20Mb/s upstream. Unlimited data transfer. Circuits cancelled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market A only. VDSL router required Fibre - FTTC - Market B

3 FTTC 40/10 FTTC 80/20 Fibre to the Cabinet Superfast broadband service. Requires Openreach PSTN line. Up to 40Mb/s downstream. Up to 10Mb/s upstream. Unlimited data transfer. Circuits cancelled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market B only. Ethernet WAN router required. Fibre to the Cabinet Superfast broadband service. Requires Openreach PSTN line. Up to 80Mb/s downstream. Up to 20Mb/s upstream. Unlimited data transfer. Circuits cancelled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market B only. Ethernet WAN router required Fibre - FTTP - Market A 40/10 80/20 160/30 330/50 Fibre to the Premises Superfast broadband service. Does not requires Openreach PSTN line. Up to 40Mb/s downstream. Up to 10Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market A only. Ethernet WAN router required. Fibre to the Premises Superfast broadband service. Does not requires Openreach PSTN line. Up to 80Mb/s downstream. Up to 20Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market A only. Ethernet WAN router required. Fibre to the Premises Ultrafast broadband service. Does not require Openreach PSTN line. Up to 160Mb/s downstream. Up to 30Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market A only. Ethernet WAN router required. Fibre to the Premises Ultrafast broadband service. Does not require Openreach PSTN line. Up to 330Mb/s downstream. Up to 50Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market A only. Ethernet WAN router required Fibre - FTTP - Market B 40/10 80/20 160/30 330/50 Fibre to the Premises Superfast broadband service. Does not require Openreach PSTN line. Up to 40Mb/s downstream. Up to 10Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market B only. Ethernet WAN router required. Fibre to the Premises Superfast broadband service. Does not require Openreach PSTN line. Up to 80Mb/s downstream. Up to 20Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market B only. Ethernet WAN router required. Fibre to the Premises Ultrafast broadband service. Does not require Openreach PSTN line. Up to 160Mb/s downstream. Up to 30Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market B only. Ethernet WAN router required. Fibre to the Premises Ultrafast broadband service. Does not require Openreach PSTN line. Up to 330Mb/s downstream. Up to 50Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market B only. Ethernet WAN router required Fibre - GFAST - Market A G.Fast 160/30 G.Fast 330/50 Fibre to the Cabinet G.Fast Ultrafast broadband service. Requires Openreach PSTN line. Up to 160Mb/s downstream. Up to 30Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market A only. Ethernet WAN router required. Fibre to the Cabinet G.Fast Ultrafast broadband service. Requires Openreach PSTN line. Up to 330Mb/s downstream. Up to 50Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market A only. Ethernet WAN router required Fibre - GFAST - Market B G.Fast 160/30 G.Fast 330/50 Fibre to the Cabinet G.Fast Ultrafast broadband service. Requires Openreach PSTN line. Up to 160Mb/s downstream. Up to 30Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market B only. Ethernet WAN router required. Fibre to the Cabinet G.Fast Ultrafast broadband service. Requires Openreach PSTN line. Up to 330Mb/s downstream. Up to 50Mb/s upstream. Unlimited data transfer. Circuits cancelled within the locations in Market B only. Ethernet WAN router required ADSL 2+ - Market A WBC ADSL2+ ADSL2+ broadband service. Requires Openreach PSTN line. Up to 24Mb/s downstream. Up to 1.3Mb/s upstream. Unlimited data transfer. Circuits cancelled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market A only. ADSL2+ router required ADSL 2+ - Market B WBC ADSL2+ ADSL2+ broadband service. Requires Openreach PSTN line. Up to 24Mb/s downstream. Up to 1.3Mb/s upstream. Unlimited data transfer. Circuits cancelled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market B only. ADSL2+ router required ADSL Max - Market A 15GB - 100GB - ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 448Kb/s upstream. Allowance 15GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market A only. ADSL router required. ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 448Kb/s upstream. Allowance 100GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market A only. ADSL router required Premium 15GB - Premium 100GB - ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 832Kb/s upstream. Allowance 15GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market A only. ADSL router required. ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 832Kb/s upstream. Allowance 100GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market A only. ADSL router required ADSL Max - Market B 15GB - ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 448Kb/s upstream. Allowance 15GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market B only. ADSL router required

4 100GB - ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 448Kb/s upstream. Allowance 100GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market B only. ADSL router required Premium 15GB - Premium 100GB - ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 832Kb/s upstream. Allowance 15GB per calendar month. Usage over the allowance will be charged at the the prevailing rate. Price applies to locations in Market B only. ADSL router required. ADSL broadband service. Requires Openreach PSTN line. Up to 8Mb/s downstream. Up to 832Kb/s upstream. Allowance 100GB per calendar month. Usage over the allowance will be charged at the prevailing rate. Circuits canceled within the first 12 months will be subject to cancellation charge at the prevailing rate. Price applies to locations in Market B only. ADSL router required Equipment Zyxel VMG3925-T10B ADSL / ADSL2+ / VDSL (FTTC) / FTTP / G.FAST Compatible (includes initial despatch and configuration) " Rackmount Bracket for Draytek Routers Rackmount Compatible with: Vigor 2860 Vigor 2860n Vigor 2860n Plus Vigor 2860ac Vigor 2860Ln Draytek Vigor 2862 Draytek Vigor 2862ac Draytek Vigor 2862Ln Draytek Vigor 2862n ADSL and Fibre (FTTC/VDSL) Compatible. Model is not Wifi Enabled. Includes initial config and despatch. ADSL and Fibre (FTTC/VDSL) Compatible. Gigabit Wifi Enabled. Includes initial config and despatch. ADSL and Fibre (FTTC/VDSL/3G/4G) Compatible. Wifi Enabled. Standard SIM Includes initial config and despatch. ADSL and Fibre (FTTC/VDSL) Compatible. Wifi Enabled. Includes initial config and despatch Draytek Vigor AP710 Wifi Access Point Ancillary Charges 8 static (5 useable) IP addresses A static Internet Protocol (IP) address (static IP address) is a permanent number assigned to a computer by an Internet service provider (ISP). Static IP addresses are useful for gaming, website hosting or Voice over Internet Protocol (VoIP) services. Only 5 are usable Cancellation - (ADSL2+) - Cancelled after point of no return Cancellation of order after 2PM 2 working days before installation appointment Cancellation - (ADSL2+) - Cancelled before point of no return Cancellation of order before 2PM 2 working days before installation appointment. Example: If your installation was on a Friday you would need to inform us before 2PM on the Wednesday prior to the appointment Cancellation - (Fibre) - Cancelled after point of no return Cancellation of order after 2PM 2 working days before installation appointment Cancellation - (Fibre) - Cancelled before point of no return Cancellation of order before 2PM 2 working days before installation appointment. Example: If your installation was on a Friday you would need to inform us before 2PM on the Wednesday prior to the appointment Charge to migrate between Service Providers Downgrade existing Expedite - ADSL Expedite - Fibre Migration fee This charge is applied when an existing service is downgraded Best efforts expedite process for broadband to speed up the activation Best efforts expedite process for FTTC to speed up the activation ADSL Elevated Best Efforts Elevated Best Efforts guarantees minimum throughput of 3 Mbps over the shared network for 90% of the busiest 3 hour period, subject to line sync rate Enhanced Care 20 Clock Hour Response Fibre Elevated Best Efforts Elevated Best Efforts guarantees minimum throughput of 3 Mbps over the shared network for 90% of the busiest 3 hour period, subject to line sync rate Premium Care 8 Hour Clock Response Order Amendment - prior to point of no return This charge is applied to orders that are amended in-flight. Please note that no changes can be made to an in-flight order after 2PM 2 working days before the installation date

5 Overage per GB - Overage charge Termination - Connection Charge Recovery (ADSL 2+) Connection Charge Recovery is applicable to any products with no connection fees that are terminated during the first 12 months of service Termination - Connection Charge Recovery (Fibre) Termination - Cease Charge Connection Charge Recovery is applicable to any products with no connection fees that are terminated during the first 12 months of service. Termination of Service. This fee is in addition to any other applicable termination fees. Such as Connection Charge Recovery and the remaining contracted term Termination - Early Termination Fee Early Termination Fee is only applicable if you cancel your service prior to the agreed minimum term from when the service was ordered. The fee is calculated based on your monthly recurring charge, being multiplied by the remaining term of your contract Example: If your monthly recurring charge is 20.00, and the remaining term on your contract is 6 months then your Early Termination Fee would be 6 x = Upgrade or Modify existing This charge is applied when an existing service is modified or upgraded Voice and Data SIMs RegularSIM Vodafone 1GB LargeSIM Vodafone 1GB LargeSIM with International Caller FlexiSIM FlexiSIM with International Caller SuperSIM SuperSIM + International Caller 500 standard UK minutes 500 texts 4G data Available on Vodafone or O2 Unlimited standard UK minutes Unlimited standard UK SMS messages 1GB 4G data This tariff is available on the Vodafone network only. Unlimited standard UK minutes Unlimited standard UK SMS messages 1GB 4G data This tariff is available on the Vodafone network only. Unlimited standard UK minutes* Unlimited texts Choice of 0GB, 3GB, 5GB, 10GB, 40GB, 100GB 4G data Available on Vodafone or O2 International Caller Unlimited standard UK minutes* Unlimited texts Choice of 0GB, 3GB, 5GB, 10GB, 40GB, 100GB 4G data Available on Vodafone or O2 Unlimited standard UK minutes* Unlimited texts 20GB 4G data 100 minutes to non-geographic numbers** Choice of data bolt-ons, 3GB, 5GB, 10GB, 20GB, 40GB, 100GB**** Available on Vodafone or O2 International Caller Unlimited standard UK minutes* Unlimited texts 20GB 4G data 100 minutes to non-geographic numbers** Choice of data bolt-ons, 3GB, 5GB, 10GB, 20GB, 40GB, 100GB**** Available on Vodafone or O Bolt Ons 3GB of Data 5GB of Data 10GB of Data 20GB of Data 40GB of Data 100GB of Data BES 1GB BIS 1GB 100 Non Geographic 3GB data allowance to be used in the month. Unused data is not carried forward to the next month. 5GB data allowance to be used in the month. Unused data is not carried forward to the next month. 10GB data allowance to be used in the month. Unused data is not carried forward to the next month. 20GB data allowance to be used in the month. Unused data is not carried forward to the next month. 40GB data allowance to be used in the month. Unused data is not carried forward to the next month. 100GB data allowance to be used in the month. Unused data is not carried forward to the next month. 1GB BES (BlackBerry Enterprise Server) data Compatible with standard Vodafone tariffs except for Regular SIM 1GB BIS (BlackBerry Internet Service) data Compatible with standard Vodafone tariffs except for Regular SIM 100 NGN minutes to be used in the month as they cannot be carried over

6 300 Non Geographic 300 NGN minutes to be used in the month as they cannot be carried over Bolt Ons - Europe 1000 European 1000 inclusive landline and mobile minutes to countries in Europe pricing zone Bolt Ons - Worldwide 1000 World 1000 inclusive landline and mobile minutes to countries listed in the World pricing zone Worldwide Traveller Use your allowance worldwide (Includes Euro Traveller) We have added 28 more destinations to our WorldTraveller Zone, including: Argentina, Brazil, Canada, Chile, China, Colombia, Costa Rica, Democratic Republic of Congo, Dominican Republic, Ecuador, Guatemala, Hong Kong, Indonesia, Israel, Japan, Kenya, Lesotho, Mexico, Mozambique, Peru, Puerto Rico, Russia, Serbia, Singapore, Thailand, United Arab Emirates, Uruguay and US Virgin Islands Bolt Ons - Worldwide - Data 1GB Worldwide Data 1GB data you can use in counties listed in the World pricing zone MB Worldwide Data 3GB Worldwide Data 3GB Worldwide Data 5GB Worldwide Data 5GB Worldwide Data 250MB data that can be used anywhere in the world Compatible with Vodafone and O2 standard tariffs 3GB data that can be used anywhere in the world. Compatible with standard Vodafone & O2 standard tariffs except for Regular SIM 3GB data that can be used anywhere in the world. Compatible with standard Vodafone & O2 standard tariffs except for Regular SIM 5GB data that can be used anywhere in the world. Compatible with standard Vodafone & O2 standard tariffs except for Regular SIM 5GB data that can be used anywhere in the world. Compatible with standard Vodafone & O2 standard tariffs except for Regular SIM , , , , Bolt Ons - Worldwide - Roaming 100 World Roaming 250 World Roaming 500 World Roaming 100 landline and mobile minutes you can in the World pricing zone landline and mobile minutes you can in the World pricing zone landline and mobile minutes you can in the World pricing zone Bolt Ons - Worldwide - Roaming Data Worldwide Data data that can be used anywhere in the world Compatible with Vodafone and O2 standard tariffs Mobile 100MB 1GB 250MB 100MB allowance per calendar month on an EE UK M2M SIM. Notice period 1 month GB allowance per calendar month on an EE UK M2M SIM. Notice period 1 month MB allowance per calendar month on an EE UK M2M SIM. Notice period 1 month allowance per calendar month on an EE UK M2M SIM. Notice period 1 month EU Roaming 100MB EU Roaming 1GB EU Roaming 100MB UK (EE, O2, Three & Vodafone) Mobile SIM. 1GB UK (EE, O2, Three & Vodafone) Mobile SIM. UK (EE, O2, Three & Vodafone) Mobile SIM GB Mobile 2GB Mobile - EE 5GB Mobile 5GB Mobile - EE 10GB Mobile 2GB data SIMs on either Vodafone or O2 networks GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB data SIMs on either Vodafone or O2 networks GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB data SIMs on either Vodafone or O2 networks

7 10GB Mobile - EE 20GB Mobile 20GB Mobile - EE 40GB Mobile 40GB Mobile - EE 100GB Mobile 100GB Mobile - EE 100GB Mobile (3 month) 200GB Mobile - EE 200GB Mobile (3 month) 10GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB data SIMs on either Vodafone or O2 networks GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB data SIMs on either Vodafone or O2 networks GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB data SIMs on either Vodafone or O2 networks GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB mobile broadband on Vodafone on 3-month terms GB allowance per calendar month on an EE M2M SIM. Notice period 1 month GB mobile broadband on Vodafone on 3-month terms GB - EE for EE UK M2M Mobile SIMs. Compatible with SIMs with 2GB allowance or less. to be used in the month. Unused data is not carried forward to the next month. 5GB - EE for EE UK M2M Mobile SIMs. Compatible with SIMs with 5GB allowance or less. to be used in the month. Unused data is not carried forward to the next month GB - EE 20GB - EE 40GB - EE 100GB - EE 200GB - EE for EE UK M2M Mobile SIMs. Compatible with SIMs with 10GB allowance or less. to be used in the month. Unused data is not carried forward to the next month. for EE UK M2M Mobile SIMs. Compatible with SIMs with 20GB allowance or less. to be used in the month. Unused data is not carried forward to the next month. for EE UK M2M Mobile SIMs. Compatible with SIMs with 100Gb allowance or less. to be used in the month. Unused data is not carried forward to the next month. for EE UK M2M Mobile SIMs. Compatible with SIMs with 100GB allowance or less. to be used in the month. Unused data is not carried forward to the next month. for EE UK M2M Mobile SIMs. Compatible with SIMs with 200GB allowance or less. to be used in the month. Unused data is not carried forward to the next month Mobile - Aggregated 100MB 250MB EU Roaming 100MB EU Roaming 250MB EU Roaming 100MB Mobile - EE Mobile - EE 2GB Mobile - EE 5GB Mobile - EE 10GB Mobile - EE 100MB allowance per calendar month on an EE UK M2M SIM. Notice period 1 month. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. 250MB allowance per calendar month on an EE UK M2M SIM. Notice period 1 month. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. allowance per calendar month on an EE UK M2M SIM. Notice period 1 month. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. 100MB UK (EE, O2, Three & Vodafone) Mobile SIM. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. 250MB UK (EE, O2, Three & Vodafone) Mobile SIM. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. UK (EE, O2, Three & Vodafone) Mobile SIM. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. If added to a Mobile Manager Aggregated Pool any unused allowance will contribute to the pool. 100MB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly EE UK M2M 4G Mobile SIM. Allowance per calendar month. Notice period 1 month. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pool of 2GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly assigned in 5GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly assigned in 10GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly assigned in

8 20GB Mobile - EE 40GB Mobile - EE 100GB Mobile - EE 200GB Mobile - EE 20GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly assigned in 40GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly assigned in 100GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly 200GB allowance per calendar month on an EE M2M SIM. Notice period 1 month. If correctly MultiNet Multinetwork EU SIM UK (EE, O2, Three & Vodafone) Mobile SIM GB EU SIM 2GB UK (EE, O2, Three & Vodafone) Mobile SIM GB Multi-nework UK & EU SIM 5GB UK (EE, O2, Three & Vodafone) Mobile SIM GB EU SIM 20GB EU SIM 40GB EU SIM 10GB UK (EE, O2, Three & Vodafone) Mobile SIM. 20GB UK (EE, O2, Three & Vodafone) Mobile SIM. 40GB UK (EE, O2, Three & Vodafone) Mobile SIM GB Multinetwork EU SIM 100GB UK (EE, O2, Three & Vodafone) Mobile SIM Multinetwork EU 2GB Data Multinetwork EU 5GB Data Multinetwork EU 10GB Data Multinetwork EU 20GB Data bolt-on Multinetwork EU 40GB Data Multinetwork EU 100GB Data 2GB SIMs can have 2GB Data bolt-ons and above GB SIMs can have 5GB Data bolt-ons and above GB SIMs can have 10GB Data bolt-ons and above GB SIMs can have 20GB Data bolt-ons and above GB SIMs can have 40GB Data bolt-ons and above GB SIMs can have 40GB Data bolt-ons and above MultiNet - Aggregated

9 Multinetwork EU SIM UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pools of GB EU SIM 2GB EU SIM 1GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pools of 2GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pools of GB Multi-nework UK & EU SIM 5GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pools of GB EU SIM 20GB EU SIM 40GB EU SIM 10GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pool of 20GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pools of 40GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pools of GB Multinetwork EU SIM 100GB UK (EE, O2, Three & Vodafone) Mobile SIM. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pool of Fixed IP EE UK 2GB EE UK 5GB EE UK 10GB EE UK 20GB EE UK 40GB EE UK 100GB 2GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 5GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 10GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 20GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 40GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 100GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term EE UK 2GB Fixed IP - Bolton EE UK 5GB Fixed IP - Bolton 2GB for EE UK Fixed IP SIMs. Compatible with SIMs with 2Gb allowance GB for EE UK Fixed IP SIMs. Compatible with SIMs with 5Gb allowance or less

10 EE UK 10GB Fixed IP - Bolton EE UK 20GB Fixed IP - Bolton EE UK 40GB Fixed IP - Bolton EE UK 100GB Fixed IP - Bolton 10GB for EE UK Fixed IP SIMs. Compatible with SIMs with 10Gb allowance or less GB for EE UK Fixed IP SIMs. Compatible with SIMs with 20Gb allowance or less GB for EE UK Fixed IP SIMs. Compatible with SIMs with 100Gb allowance or less GB for EE UK Fixed IP SIMs. Compatible with SIMs with 100Gb allowance or less GB Fixed IP - 1 5GB Fixed IP GB Fixed IP GB Fixed IP GB Fixed IP - 1 2GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1 month. Can be upgraded but not downgraded within the minimum term. 5GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. 10GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. 20GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. 40GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term GB Fixed IP GB Fixed IP GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 5GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. 10GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 12 s GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 12 s GB Fixed IP - Bolt On 5GB Fixed IP - Bolt On 10GB Fixed IP - Bolt On 20GB Fixed IP - Bolt On 40GB Fixed IP - Bolt On 3GB for Fixed IP SIMs. Compatible with 1 and 12 SIMs with 2GB allowance. 5GB for Fixed IP SIMs. Compatible with 1 and 12 SIMs with 5GB allowance or less. 10GB for Fixed IP SIMs. Compatible with 1 and 12 SIMs with 10GB allowance or less. 20GB for Fixed IP SIMs. Compatible with 1 and 12 SIMs with 20GB allowance or less. 40GB for Fixed IP SIMs. Compatible with 1 and 12 SIMs with 100GB allowance or less GB Fixed IP - Bolt On 100GB for Fixed IP SIMs. Compatible with 1 and 12 SIMs with 100GB allowance or less Fixed IP - Aggregated EE UK 2GB EE UK 5GB EE UK 10GB EE UK 20GB EE UK 40GB EE UK 100GB 2GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 5GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 10GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 20GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 40GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 100GB EE UK 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in

11 2GB Fixed IP - 1 5GB Fixed IP GB Fixed IP GB Fixed IP GB Fixed IP - 1 2GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1 month. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 5GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly assigned in 10GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly 20GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly 40GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 1. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly GB Fixed IP GB Fixed IP GB Fixed IP GB Fixed IP GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly 5GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly 10GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly 20GB 4G SIM with single static public IP address. Minimum term 12 s. If correctly 40GB 4G SIM with single static public IP address. Minimum term 12 s. Notice period 1. Can be upgraded but not downgraded within the minimum term. If correctly GB Fixed IP GB 4G SIM with single static public IP address. Minimum term 12 s. If correctly assigned in Mobile Manager, this SIM can contribute to or consume data from an Aggregated Pool of Fixed IP - Backup SIM SIM (1 ) SIM (12 ) SIM Additional 39GB Bolt-On SIM Additional 99GB Bolt-On SIM Additional 199GB Bolt-On SIM Additional 299GB Bolt-On SIM Additional 399GB Bolt-On SIM Additional 499GB Bolt-On Vodafone SIM with Static IP address and 1GB allowance on a monthly rolling contract. Ideal for use as a backup to a mission-critical leased line or broadband circuit. If usage exceeds 1GB in any calendar month then the SIM will automatically be upgraded with 39GB bolt-on. If usage exceeds 40GB then SIM will automatically be upgraded with 99GB bolt-on. You can cap the maximum usage at the time of order within Mobile Manager. At the end of the month, the bolt-on will be automatically removed and pricing and allowance revert back to being 1GB. Vodafone SIM with Static IP address and 1GB allowance on 12 month terms. Ideal for use as a backup to a mission-critical leased line or broadband circuit. If usage exceeds 1GB in any calendar month then the SIM will automatically be upgraded with 39GB bolt-on. If usage exceeds 40GB then SIM will automatically be upgraded with 99GB bolt-on. You can cap the maximum usage at the time of order within Mobile Manager. At the end of the month, the bolt-on will be automatically removed and pricing and allowance revert back to being 1GB. 39GB data bolt-on. Please note that there is a 24-hour delay on SIM bars so please choose your additional bolt-on carefully. 99GB data bolt-on. Please note that there is a 24-hour delay on SIM bars so please choose your additional bolt-on carefully. 199GB bolt-on. Please note that there is a 24-hour delay on SIM bars so please choose your additional bolt-on carefully. 299GB data bolt-on. Please note that there is a 24-hour delay on SIM bars so please choose your additional bolt-on carefully. 399GB data bolt-on. Please note that there is a 24-hour delay on SIM bars so please choose your additional bolt-on carefully. 499GB bolt-on. Please note that there is a 24-hour delay on SIM bars so please choose your additional bolt-on carefully , , , G 4G - ZyXEL LTE3302 (Purchase) 4G - ZyXEL LTE4506 (Purchase) 4G - ZyXEL LTE3302 (Rental 12 ) 4G - ZyXEL LTE4506 (Rental 12 ) Monitoring included in price Monitoring included in price Monitoring included in price Monitoring included in price

12 4G - ZyXEL LTE3302 (Rental 24 ) 4G - ZyXEL LTE4506 (Rental 24 ) 4G - Monitoring Monitoring included in price Monitoring included in price Monitor your own device Ancillary Charges EE UK Fixed IP Overage - Per MB Overage - Per MB EU Overage - Per MB EE UK Fixed IP overage charge per megabyte for any usage that exceeds the allowance provided by the tariff and any applicable bolt-on EE UK M2M overage charge per megabyte for any usage that exceeds the allowance provided by the tariff and any applicable bolt-on EU overage charge per megabyte for any usage that exceeds the allowance provided by the tariff and any applicable bolt-on JolaCalls 1.1 PSTN Products Standard Single Line Premium Single Line with Service Level 2+ Multi-Line Includes Service Level 1 End of next working day + 1 working day Monday - Fridays (excluding Bank Holidays) Includes Service Level 2+ End of next working day Monday - Saturday (excluding Bank Holidays) Service also includes RCF (Remote Call Forwarding) A separate phone line that can be used for business functions such as faxing, remote voic , an Internet connection, or to provide a second extension for your business JolaCalls 1.2 Installation and Setup Installation of Standard, Premium or Multi-line One-off charge PSTN - Internal Shift Working Line Takeover, Transfers and Starting of Stopped Lines Please note additional costs may apply if additional materials and time are required to complete this request. Covers: Cost to takeover a working line Cost to start a stopped line Cost to transfer a single line Cost to transfer a main aux line JolaCalls 1.3 PSTN Conversions Conversion of ISDN2 to Standard Line Conversion of LLU MPF to Standard Line Conversion of LLU MPF to Standard Line with SMPF Order One-off charge One-off charge One-off charge JolaCalls 1.4 PSTN Service Upgrades Re-numbering Charge Re-numbering charge Upgrade to Service Level 2 Upgrade to Service Level 3 Upgrade to Service Level 4 Upgrade cost from Standard SLA: End of next working day Working Times: Monday - Saturday (excluding Bank Holidays) Upgrade cost from Standard SLA: In by 13:00 fix the same day, in after 13:00 fix by 13:00 next day Working Times: Monday - Sundays (including Bank Holidays) Mon - Fri Sat - Sun Upgrade cost from Standard SLA: 6 - Hour fix Working Times: Monday - Sunday (including Bank Holidays) 24/ JolaCalls 1.5 PSTN Select Services Bypass Number (requires association with, smart divert,call Divert,or Call Barring) Call Barring Barring calls on your telephone line Call Diversion Diverting calls on your telephone line Call Minder Premium 5 custom (5 Mailboxes) Personalised voice messaging service for 5 mailboxes, with text alerts when you receive a message

13 Call Minder Standard custom (1 Mailbox) Personalised voice messaging service for 1 mailbox, with text alerts when you receive a message Call Sign Call Waiting Caller Display Reminder Call Call Sign lets you know who the call is for, or who is calling because calls from certain numbers will have a different ringtone. While you're using Call Waiting, you'll hear a beep to let you know that you have a second caller waiting to speak to you. To switch to your second caller, simply press the recall button on your telephone keypad. To return to your first caller, press recall again. When you've finished your call, just hang up. Included as standard on all new PSTN and ISDN lines. Caller Display shows you the number of the person calling, so you can decide whether to pick up the phone or leave it to your answering service. Reminder Call enables you to set your phone to give you a single alarm call or even a series of regular reminder calls Reminder Call Pay Per Use Pay each time you use it Ring Back On making a telephone call to a number that is engaged, automatic ring back is a service provided by the telephone company whereby, when the called number becomes available, the caller is rung back, usually with a distinctive "ring back" ring Ring Back Pay Per Use Three Way Calling Pay Per Use Pay per use Pay per use Three-Way Calling Dial the first number then press the recall button on your telephone keypad. Wait for the dialling tone.... Wait for the dialling tone, then press 3. To talk to each caller separately, press 2 instead of 3 when the second call is answered JolaCalls PSTN Ancillary Charges PSTN Expedite Improves Lead time to 2 working days on average. Service is Best Efforts JolaCalls PSTN Cancellations Conversion of ISDN2 to standard cancelled after 4pm day before CRD Conversion of LLU to standard cancelled after 4pm day before CRD Conversion order cancelled prior to 4pm day before CRD New supply order cancelled after 4pm on day before CRD New supply order cancelled prior to 4pm on day before CRD Transfer Order cancelled at any time One-off charge One-off charge One-off charge One-off charge One-off charge One-off charge JolaCalls 2. SIP Services JolaCalls SIP Channel SIP New Number SIP Number Rental Jola offers SIP trunks as an alternative to standard telephone lines and ISDN (Integrated Services Digital Network) lines. Very often SIP trunks will share a broadband or leased line service with other internet traffic which saves money for the end customer. QoS (Quality of Service) will normally be applied both upstream and downstream to protect more vulnerable, time-sensitive voice packets SIP Number Port (per number) SIP Bulk Number Port (5 or more) Price is calculated per number Price is capped at a total of 5 number ports Failover Services ADSL Failover for above 51Mb CDR ADSL Failover for up to 50Mb CDR For use with Leased Line Products above 51Mb CDR. Includes Standard PSTN Line For use with Leased Line Products up to and including 50Mb CDR. Includes Standard PSTN Line FTTC Failover For use with Leased Lines of any speed. Includes a Standard PSTN Line Ancillary Charges Site Specific Risk Assessment and Method Statement (SSRAMS) One-off charge