EN A B L E -I T - P r o p r i e t a r y a n d C o n f i d e n t i a l

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1 Enable-IT 8850 Two Pair Ethernet User Manual 3155 E. Patrick Avenue Las Vegas, NV T (888) F (320) sales@enableit.com S u i t e 2, L e v e l 2, F a l c o n S t r e e t Crows Nest, NSW, 2065 T F sales@enableit.com.au EN A B L E -I T - P r o p r i e t a r y a n d C o n f i d e n t i a l

2 Copyright Enable-IT, Inc. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Enable-IT, Inc. Enable-IT, Inc. reserves the right to revise this documentation and to make changes in content from time to time without obligation or notice on the part of Enable-IT, Inc. to provide notification of such revisions or changes. Enable-IT, Inc provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. Enable-IT, Inc. may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation. If you are unable to locate a copy, please contact Enable-IT, Inc. and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as "Commercial Computer Software" as defined in DFARS (June 1995) or as a "commercial item" as defined in FAR (a) and as such is provided with only such rights as are provided in Enable-IT, Inc's standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR (Nov 1995) or FAR (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Unless otherwise indicated, Enable-IT, Inc. registered trademarks are registered in the United States and may or may not be registered in other countries P a g e 2 o f 1 6

3 CONTENTS ABOUT THIS GUIDE 1 INTRODUCING THE 8850 CONCENTRATOR About the 8850 Concentrator 5 Key Benefits 6 Summary of Features 6 Typical Applications Series Installation View Detail Series Uncovered Detail 8 2 INSTALLING THE 8850 CONCENTRATOR Site Plan Installation Design Considerations 9 Unpacking the 8850 Series Broadband Concentrator Kit 9 Performing the On-Site Installation 10 Mounting the 8850 Concentrator 10 Establishing Connectivity 10 Cabling Specifications for the 8850 Series Concentrator 11 Telco 110 Block punch-down Installation Wall Plate CPE Installation 12 A TECHNICAL SUPPORT Online Technical Services 13 World Wide Web Site 13 Returning Products for Repair 13 B Enable-IT Inc. LIMITED WARRANTY P a g e 3 o f 1 6

4 ABOUT THIS GUIDE This guide provides all the information needed to install and use the Enable-IT 8850 Broadband Concentrator. This guide is intended for use by technicians who are responsible for installing and setting up network equipment. Consequently, it is assumed that the installer has a basic working knowledge of LANs (Local Area Networks) and voice telecom wiring. N o t e R e s i d e n t i a l, H o s p i t a l i t y a n d o t h e r c o m m e r c i a l i n s t a l l a t i o n s o p e r a t e f l a w l e s s l y w i t h t h e s e r i e s e q u i p m e n t. H o w e v e r w a l l p l a t e a n d S M u n i t s m a y n o t c o m p a t i b l e w i t h P B X s y s t e m s t h a t u s e h i g h -f r e q u e n c y d i g i t a l s i g n a l i n g f o r c o n t r o l f u n c t i o n s t o d i g i t a l h a n d s e t s i n t h o s e r o o m s. I t i s r a r e t h a t i n H o s p i t a l i t y o r R e s i d e n t i a l t o f i n d D i g i t a l h a n d s e t s i n r o o m s. If the information in the release notes that are shipped with your product differs from the information in this guide, follow the instructions in the release notes. Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the Enable-IT World Wide Web site: P a g e 4 o f 1 6

5 INTRODUCING THE 8850 CONCENTRATOR Congratulations on purchasing the Enable-IT s 8850 Series Concentrator the most desired multi-service broadband platform available for in-building deployment in commercial office buildings, hotels, and multi-tenant residential units. The 8850 Series of Ethernet Extension concentrators offers the Lowest Cost per port and the Highest performance in the industry. The low cost of the products and the intelligent design means service providers and property managers can afford to light up more buildings in less time and recover their investments more rapidly compared to any other competitive products. This chapter contains introductory information about the 8850 Series Broadband Concentrator and how it can be used in your network. It covers the following topics: About the Pair Ethernet Extension Concentrator Key Benefits Summary of Features Typical Applications 8850 Series Controller Assembled Detail 8850 Series Controller Wiring Detail About the Pair Ethernet Extension Concentrator The Pair Ethernet Extension Concentrator solves the problem of high costs associated with deploying HSIA services and growth in demand for higher density HSIA deployments. The 8850 Series is much more than a Long Reach Ethernet/VDSL hybrid. The system comprises a complete, integrated architecture of modular parts that are easy to install and use. A simple design methodology would be to think of the 8850 extending a standard managed Ethernet switch up to 600 (183m) to a wall plate CPE including 2 voice lines. The Pair Ethernet Extension Concentrator is available in an easy to install 12 port Telco 110 Block design. The 12 port limit per 110 block is a restriction of the 50 pin Amphenol hydra cable as Ethernet requires 4 wires per port connection, thus 12 ports uses 48 pins. To increase the durability and extended use of the product providing maximum future technology protection, the 8850 Broadband Concentrator meets the challenge of modern switched LANs and allows you to add features and capacity as your network expands. The 8850 concentrator has been tested to provide full duplex transport up to 80MB/s over CAT3 cabling. The 8850 concentrator works with Enable-IT 8802 two pair universal wallplates and Enable- IT 8808 two pair powered 10/100 Wallplate switch. P a g e 5 o f 1 6

6 Key Benefits The following list identifies the 8850 Concentrators key benefits. Dramatic cost reduction over any competing technology. The Enable-IT Pair Ethernet Extension Concentrator, Wall Plates and Ethernet Extenders require No Power, No Firmware, No Maintenance Broadband technology that delivers in-building Ethernet access over 2 pair of existing Category 2 wires or better up to 600, whether spare or actively in use for analog or digital voice. This means no new wiring is required. Provides one scalable infrastructure for Internet access, dual POTS, VoIP, video, and virtual private networking. It also allows service providers and property managers to deliver high speed bandwidth to their customers independently of the wire speed. Rapid installation with small Telco 110 Block profile, no programming and no firmware to upgrade. No CPE required. Unique low profile custom wall plate with dual POTS line and single 10/100MB Ethernet port. Up to 6 Wall plates can be installed on same wiring for multi-device access. Secured Custom Branded Ethernet Extender From wall plates to Desktop Summary of Features The Enable-IT Pair Ethernet Extension Concentrator has the following hardware features: 12 Extended Ethernet lines in a single Telco 100 Block Rapid Telco style installation no programming required Supports digital VoD channels or MPEG4 over IP support Drives Ethernet 10 Mbps full-duplex service delivery up to 600ft / 183m Network Equipment independence Transparent to protocols/applications/mac Connects to Standard IP Digital Set Top boxes; IGMP compliant Maintains lifeline POTS Supports multiple (6) wall plate CPE per managed switch port on the same daisy-chained or home run 2 pair wire Specifications: Functionality: 8850 Power: No power consumption Data Rates 10Mbps Full Duplex Passive Device, No Firmware. Ethernet modes supported Dimensions: 10Mbps half duplex Height: 3" (76mm) 10Mbps full duplex Depth: 1.5" (38mm) Max Distance 183m / 600ft Width: 9 (230mm) Interfaces Environment 8850 Block AMP Hydra (12) RJ-45 switched Temperature Operating temp: 0 to 50 C/ F Wall Plate (1) RJ-11 dual POTS Storage temp: -25 to 60 C/ F (1) RJ-45 10Mb LAN Humidity 5% to 95%, non-condensing P a g e 6 o f 1 6

7 Typical Applications Enable-IT Pair Ethernet Extension Concentrators are usually installed into telephone wiring infrastructures where delivery of Broadband services are required and WAN connectivity is being provisioned to provide Internet Data Access. The 8850 Concentrators allow standard managed Ethernet switches to be deployed quickly over existing 2 pair Telco Copper Wiring in combination with existing POTS voice signals to a custom wall plate. No power is required for the 8850 Concentrators or 8802 wall plate and Ethernet signals can be driven up to 600ft. That is 272ft beyond standard CAT 5 Ethernet. There are no moving parts and no firmware to upgrade, thus providing maintenance free operation. End users have the convenience of a 10/100Mbps LAN Ethernet wall plate for peace of mind connectivity, no power and no CPE maintenance. Rapid installation allows for minimal interruption and the Broadband technology allows for investment protection up to years with no firmware or replacement issues. Bandwidth can be scaled according to the Broadband Access Provider needs. The 8850 Concentrator is a passive device so interruption of Internet service does not affect POTS services. Carriers and Access Providers can came and go, but the 8850 series technology continues to provide lasting value such as the other utilities like Water, gas and electricity. The Enable-IT Pair Ethernet Extension Concentrator is suited for the following key environments: Commercial Buildings (Multi-Tenant Units) Business Parks (Multi-Tenant Units) Apartments (Multi-Residential Units) Hotels (Multi-Hospitality Units) Business Suites (Multi-Hospitality Units) School Campuses (University, K-12) College Housing (Multi-Residential Units) Mining Operations Quarries, Mine shafts Nautical Infrastructure Cruise ships, Marinas, dive operations, subs Video Surveillance/Security WiFi Deployment ISP s, RV Parks, Construction sites Manufacturing Foundries, pharmaceutical, aerospace, automotive, petroleum, concrete plants, etc. Retail POS Department stores, Bars, restaurants, retail spaces Government Naval ships, FEMA, Housing, USGS, National Parks, Forestry, Research stations, NASA, utilities, etc. Education outdoor camps, college campuses Healthcare Hospitals, elder care, outpatient facilities Entertainment Movie theaters, home entertainment, fairs, outdoor venues P a g e 7 o f 1 6

8 8850 Concentrator Uncovered Detail Telco 110 Block Connections The Pair Ethernet Extension Concentrator supports (12) 10/100 BASE-T ports, and 24 POTS connections through industry standard 110 punch down connectors. We use industry standard color codes for Telco wiring. Managed Switch Connectivity If integrating with billing system, we recommend using switches that support either RFC 1492 SNMP or 802.1q VLAN or both protocols. We highly recommend our certified Enable-IT Gateway Firewall Server series Appliances support all managed switches, PMS billing systems, wireless RADIUS and credit card billing needs. The Pair Ethernet Extension Concentrator operates in conjunction with any Managed Ethernet Switches that support auto-negotiating 10BASE-T/100BASE-TX ports. These ports must be set to 10BASE-T half duplex or 10BASE-T full duplex as auto-negotiation of 100BASE-TX will not be successful at the maximum wiring length for the 8802 Wall plates. The Pair Ethernet Extension Concentrators connect to Managed Ethernet Switches with the provided Enable-IT Hydra cable. It is recommended to place the Managed Ethernet Switch within 5ft (1.52m) of the 8850 Series concentrator. Enable-IT can provide longer Hydra cables on request. Multiple 8850 series concentrators may be connected to a single Ethernet switch to match your desired port densities. P a g e 8 o f 1 6

9 INSTALLING THE 8850 SERIES CONCENTRATOR The Pair Ethernet Extension Concentrator has a distance restriction of 600ft or 183m over Category 3 or better Telco wiring from concentrator 110 punchdown to 8802 wall plate or 8808 powered wallplate switch. Therefore site surveys and installation planning are highly recommended. This chapter describes the recommended installation process for the 8850 Series Broadband Concentrator. It covers the following topics: Site Plan Installation Design Considerations Unpacking the 8850 Series Broadband Concentrator Kit Performing the On-Site Installation Site Plan - Installation Design Considerations The planning process should involve a site walkthrough and discovery survey. Electrical Cable measurement tools are the most reliable method to determine the longest run of hidden wiring. Estimate the best locations to position the Broadband Concentrators to adequately reach desired connectivity on each floor. Document your findings to use in designing a network topology to support the Ethernet Switches and backbone connectivity. Key points to remember in the Site Survey. Wall plate distance limitation of 600ft over CAT 3 or better Telco wiring from the Concentrator. IDF Location or MDF location for inserting 8850 Concentrators. Riser locations for backbone network cabling or use an 8850 Concentrator as a Backbone switch and leverage existing Telco wiring. 2 Pair Telco wiring or greater at wall plate locations. Unpacking the 8850 Series 2-Pair Ethernet Extension Concentrator Kit Carefully remove the 8850 Series Chassis, Telco 66 Block, cabling and all packing materials from the box. Verify that the items listed below are present. Make sure that the equipment supplied matches what you ordered. If any items are missing or damaged, please contact your Enable-IT or your distributor for assistance. (1) The Pair Ethernet Extension Concentrator (1) 5 Enable-IT Hydra Cable (12) 8802 Wall Plate CPE (12) 8802f Dual line DSL filters (12) 8801 Ethernet Extenders (optional) Enable-IT 8850 Series Broadband User Manual (this manual) P a g e 9 o f 1 6

10 Performing the On-Site Installation After removing the 8850 Series 2-Pair Ethernet Extension Concentrator Kit from the box, all that remains to install the unit on-site is to mount the unit, punch-down the subscriber wiring, cross connect voice lines and attach the hydra cabling to your managed switch. Mounting the 8850 Concentrator 8850 Series Concentrators are designed for quick wall mounting and stacking of multiple units to match Telco port numbers. When wall-mounting the 8850 Concentrator it is recommended that you use the appropriate screw anchors for your mounting surface. If mounting on existing plywood use wood screws; if mounting onto drywall or sheetrock, use plastic drywall anchors to secure your installation. Mark drill holes in the wall for the 8850 Concentrator bracket by holding the concentrator in a suitable mounting location against the wall. Drill the holes in the wall. Four holes are required for each concentrator. Use the appropriate anchor hardware (not supplied) for the wall material, mount the 8850 Concentrator with the widest part of the Amphenol connector facing up. (When mounted properly, the attached Hydra cable trunk should protrude to the right of the controller.) Mount your Ethernet Managed switch in a similar fashion within 5 of the 8850 concentrator. (Custom hydra cable lengths are available on request) Attach the provided 8850 hydra cable to the Ethernet switch ports. Hydra cable heads are labeled 1 through 12 for easy reference to the 8850 ports. Leave the Amphenol head of the hydra cable unattached to the 8850 until you punchdown room wiring and telephone line wiring. Telco Wiring the 8850 Concentrator After mounting the 8850 Series Concentrator and Managed Ethernet switch the next step is to bridge the existing Telephone wiring onto the Telco connector blocks. The sequence of ports on the 8850 follows a sequential order starting from the upper left as port 1 through the bottom right is port 12. (See diagram below) The 8850 punch down ports are color coded in the following sequence (Blue, Orange, Green & Brown). Which is standard for 110 punch downs. P o r t 1 P o r t 2 P o r t 3 T h i s d i a g r a m s h o w s o u t g o i n g wiring for the room. Add cross - c o n n e c t w i r i n g f o r L i n e 1 v o i c e a n d Li n e 2 v o i c e. L i n e 1 V o i c e i n p u t G r e e n p a i r L i n e 2 V o i c e i n p u t B r o w n p a i r P o r t 7 P o r t 8 P o r t 9 Room wiring is to be punched down on the first 2-pair (Blue and Orange pair) as pins 1,2,3,& 4 respectively. Voice lines are to be punched down on the last 2-pair (Green and Brown) pins 5,6 (line 1) and pins 7,8 (line 2). P o r t 1 P a g e 1 0 o f 1 6

11 The most challenging part of this installation is the correct positioning of the end user wiring and existing POTS wiring. The principal methodology is to insert the Enable-IT 8850 concentrator as a bridge between the existing POTS wiring and the end user wiring run. To accomplish this task we first examine the end user wiring and determine the best practical way to re-terminate (move and punch-down onto the Enable-IT Telco Block) or to install a cross-connect wire (2-pair) between the existing termination 66 block and the Enable-IT Establishing Initial Test Connectivity We highly recommend testing a few ports/rooms to clearly understand the process and hotel specific wiring. Punch down a few room wiring terminations onto the 8850 concentrator and then replace Wall plates at the individual end run locations and test connectivity. The following Figures detail a sample wiring installation and options for installing the Enable-IT 8850 concentrators. For in-room 8802 wall plate or 8808 powered wallplate switch installations, please see the 8800 series technical reference guide. The 8802 wall plate or 8808 powered wallplate switch can be installed in any existing telephone wallplate location. The Cisco two-line DSL filter is to be used in any existing telephone wallplate that is connected to the in-room wiring between the Enable-IT data wallplate and the Enable-IT Existing telephone wallplates that are after the Enable-IT data wallplate do not need the Cisco DSL filter installed. P a g e 1 1 o f 1 6

12 Phone line extension jack Existing 66 Room IDF Wiring Block Existing 66 Telephone Trunk Block Existing Wiring Phone line extension jack Existing Room Phone jack 1 pair Cross-Connect Per voice line Existing Room Phone jack Phone line extension jack Voice Trunk to MDF Carrier Voice (POTS) or PBX Voice Enable-IT 8802 Existing Room Phone jack w / Cisco DSL Filter Option 1 Recommended Direct replacement Enable-IT Block Existing 66 Telephone Trunk Block Enable-IT 8808 Existing Room Phone jack w / Cisco DSL Filter Ethernet Extender Enable-IT pair Cross-Connect Per voice line (24) Voice lines per 8850 Ethernet Extender Enable-IT Block Existing Room Phone jack Enable-IT 8802 Voice Trunk Carrier Voice (POTS) or PBX Voice Ethernet Extender Enable-IT Block Enable-IT 8802 Existing Room Phone jack w / Cisco DSL Filter Option 2 Bridge Existing 1 pair Cross-Connect Per voice line (24) Voice lines per 8850 Ethernet Extender Existing Room Phone jack w / Cisco DSL Filter Ethernet Extender Enable-IT 8808 Enable-IT 8802 Ethernet Extender Existing 66 Room IDF Wiring Block Existing 66 Telephone Trunk Block Voice Trunk to MDF Carrier Voice (POTS) or PBX Voice P a g e 1 2 o f 1 6

13 Wall Plate Installation The final stage of the installation is to insert the Cisco DSL 2-line filters into any existing phone wall plates in front of the Enable-IT 8802 Wall Plate. This procedure requires the removal of the selected Telco wall plate and installation using the existing 2 pair (4 wires) in the correct sequence as labeled on the 8802 Wall plate. Strip and connect the existing Telco wiring to the self crimping posts on the back of the 8802 Wall plate as shown. For daisy-chained multiple jacks, bind the extension wiring together and insert into the crimping posts. Enable-IT 8802 Existing Room Phone jack w / Cisco DSL Filter Existing Room Phone jack Enable-IT Ethernet Extender Connectivity testing can be performed by attaching an Ethernet patch cord to a network device and connection of a telephone. 1 St level of connectivity is the physical handshaking with the Ethernet Switch and dial tone on the Telephone. Check to see if your network device has a Physical link light and that you can hear a clear dial tone in the telephone handset receiver. 2 nd level of connectivity is the transmission of data packets and outbound dialing. Using your network device and appropriate application, test 2-way connectivity to your Ethernet Switch and beyond if backbone is established. Use the Telephone to place a call and confirm proper voice communications. Congratulations, you have now successfully completed installation of the Enable-IT 8850 Broadband Concentrator. P a g e 1 3 o f 1 6

14 Technical Support Enable-IT OEM Technical Support is available directly to registered distributors and prospective customers. Online Technical Services Enable-IT, Inc. Technical Support is available via at World Wide Web Site Enable-IT, Inc. Technical Support is available via the Internet at Returning Products for Warranty Repair E n a b l e -I T, I n c. w a r r a n t s t o t h e o r i g i n a l p u r c h a s e r o f t h e P r o d u c t ( " y o u " o r t h e " E n d U s e r " ) t h a t, f o r t h e o n e ( 1 ) y e a r p e r i o d c o m m e n c i n g o n t h e d a t e t h e P r o d u c t w a s p u r c h a s e d ( t h e " W a r r a n t y P e r i o d " ), t h e P r o d u c t w i l l b e s u b s t a n t i a l l y f r e e f r o m d e f e c t s i n m a t e r i a l s a n d w o r k m a n s h i p u n d e r n o r m a l u s e a n d c o n d i t i o n s. E l e c t r i c a l d a m a g e i s n o t a n i t e m t h a t i s c o v e r e d u n d e r t h i s w a r r a n t y o r e x t e n d e d w a r r a n t i e s. O p t i o n a l t w o ( 2 ) y e a r a n d t h r e e ( 3 ) y e a r w a r r a n t i e s a r e a v a i l a b l e t o e x t e n d t h i s c o v e r a g e i f p u r c h a s e d d u r i n g t h e f i r s t y e a r o f c o v e r a g e. I f a u t h o r i z e d b y E n a b l e -I T t o r e t u r n a P r o d u c t w h i c h d o e s n o t c o n f o r m t o t h e w a r r a n t y s e t f o r t h a b o v e, t h e E n d U s e r m u s t : ( 1 ) o b t a i n a r e t u r n m a t e r i a l s a u t h o r i z a t i o n ( R M A ) n u m b e r f r o m E n a b l e -I T b y c o n t a c t i n g t h e C u s t o m e r S e r v i c e D e p t. a t b e t w e e n t h e hours of 8 :00 a.m. and 5 :00 p.m. PST and otherwise fully comply with Enable -IT s then - c u r r e n t R M A p o l i c y ; ( 2 ) r e t u r n t h e P r o d u c t t o E n a b l e -I T, I n c. i n i t s o r i g i n a l p a c k a g i n g f r e i g h t p r e -p a i d ; a n d ( 3 ) p r o v i d e t o E n a b l e -I T t h e o r i g i n a l r e c e i p t o r b i l l o f s a l e e s t a b l i s h i n g t h e d a t e o n w h i c h t h e P r o d u c t w a s p u r c h a s e d. Enable-IT Limited Warranty E n a b l e -I T w a r r a n t s t h e Enable-IT 350 Power Over Ethernet Injector s o l e l y p u r s u a n t t o t h e f o l l o w i n g t e r m s a n d c o n d i t i o n s. 1. P R O D U C T W A R R A N T Y a. E x p r e s s W a r r a n t y E n a b l e -I T w a r r a n t s t o t h e o r i g i n a l p u r c h a s e r o f t h e P r o d u c t ( " y o u " o r t h e " E n d U s e r " ) t h a t, f o r t h e o n e ( 1 ) y e a r p e r i o d c o m m e n c i n g o n t h e d a t e t h e P r o d u c t w a s p u r c h a s e d ( t h e " W a r r a n t y P e r i o d " ), t h e P r o d u c t w i l l b e s u b s t a n t i a l l y f r e e f r o m d e f e c t s i n m a t e r i a l s a n d w o r k m a n s h i p u n d e r n o r m a l u s e a n d c o n d i t i o n s. T h i s w a r r a n t y d o e s n o t a p p l y t o P r o d u c t s w h i c h a r e r e s o l d a s u s e d, r e p a i r e d o r r e c o n d i t i o n e d o r c o n s u m a b l e s ( s u c h a s b a t t e r i e s ) s u p p l i e d w i t h t h e P r o d u c t. E n a b l e -I T d o e s n o t m a k e a n y w a r r a n t y w i t h r e s p e c t t o a n y t h i r d p a r t y p r o d u c t, s o f t w a r e o r a c c e s s o r y s u p p l i e d w i t h o r u s e d i n c o n n e c t i o n w i t h t h e P r o d u c t a n d s u c h t h i r d p a r t y p r o d u c t s, s o f t w a r e a n d a c c e s s o r i e s, i f a n y, a r e p r o v i d e d " A S I S. " W a r r a n t y c l a i m s r e l a t e d t o s u c h t h i r d p a r t y p r o d u c t s, s o f t w a r e a n d a c c e s s o r i e s m u s t b e m a d e t o t h e a p p l i c a b l e t h i r d p a r t y m a n u f a c t u r e r. b. R e m e d i e s f o r B r e a c h o f W a r r a n t y I n t h e e v e n t o f a b r e a c h o f t h e f o r e g o i n g w a r r a n t y, E n a b l e -I T w i l l, i n i t s s o l e d i s c r e t i o n a n d a t i t s c o s t a n d s u b j e c t t o t h e t e r m s o f t h e f o l l o w i n g p a r a g r a p h, r e p a i r t h e n o n -c o n f o r m i n g P r o d u c t, r e p l a c e t h e n o n -c o n f o r m i n g P r o d u c t w i t h a n e w o r r e c o n d i t i o n e d P r o d u c t o r r e f u n d o f t h e p u r c h a s e p r i c e f o r t h e P r o d u c t. A n y n e w o r r e c o n d i t i o n e d P r o d u c t p r o v i d e d p u r s u a n t t o t h i s p a r a g r a p h i s w a r r a n t e d a s p r o v i d e d h e r e i n f o r t h e r e m a i n d er of the original Warranty Period. THE REMEDY SET FORTH IN THIS P A R A G R A P H S H A L L B E T H E E N D U S E R S S O L E A N D E X C L U S I V E R E M E D Y F O R B R E A C H O F T H E F O R E G O I N G W A R R A N T Y. P a g e 1 4 o f 1 6

15 c. C o n d i t i o n s f o r W a r r a n t y Q u a l i f i c a t i o n I f a u t h o r i z e d b y E n a b l e -I T t o r e t u r n a P r o d u c t w h i c h d o e s n o t c o n f o r m t o t h e w a r r a n t y s e t f o r t h a b o v e, t h e E n d U s e r m u s t : ( 1 ) o b t a i n a r e t u r n m a t e r i a l s a u t h o r i z a t i o n ( R M A ) n u m b e r f r o m E n a b l e -I T b y c o n t a c t i n g t h e C u s t o m e r S e r v i c e D e p t. a t b e t w e e n t h e h o u r s o f 8 : 0 0 a. m. a n d 5 : 0 0 p. m. P S T a n d o t h e r w i s e f u l l y c o m p l y w i t h E n a b l e -I T t h e n -c u r r e n t R M A p o l i c y ; ( 2 ) r e t u r n t h e P r o d u c t t o E n a b l e -I T i n i ts o r i g i n a l p a c k a g i n g f r e i g h t p r e -p a i d ; a n d ( 3 ) p r o v i d e t o E n a b l e -I T t h e o r i g i n a l r e c e i p t o r b i l l o f s a l e e s t a b l i s h i n g t h e d a t e o n w h i c h t h e P r o d u c t w a s p u r c h a s e d. P r o d u c t s r e t u r n e d t o E n a b l e -I T w i t h o u t a n R M A n u m b e r w i l l b e r e t u r n e d t o t h e E n d U s e r. E n a b l e -I T s h a l l n o t b e r e s p o n s i b l e f o r d a m a g e o r l o s s d u r i n g s h i p m e n t o f t h e r e t u r n e d P r o d u c t t o E n a b l e -I T. d. V o i d i n g o f W a r r a n t y. T h e e x p r e s s w a r r a n t y s e t f o r t h a b o v e s h a l l n o t a p p l y t o f a i l u r e o f t h e P r o d u c t i f t h e P r o d u c t h a s b e e n s u b j e c t e d t o : ( i ) p h y s i c a l a b u s e, m i s u s e, i m p r o p e r i n s t a l l a t i o n, a b n o r m a l u s e, p o w e r f a i l u r e o r s u r g e, o r u s e n o t c o n s i s t e n t w i t h t h e o p e r a t i n g i n s t r u c t i o n s p r o v i d e d b y E n a b l e-i T ; ( i i ) m o d i f i c a t i o n ( i n c l u d i n g b u t n o t l i m i t e d t o o p e n i n g t h e P r o d u c t h o u s i n g ) o r r e p a i r b y a n y p a r t y i n a n y m a n n e r o t h e r t h a n a s a p p r o v e d b y E n a b l e -I T i n w r i t i n g ; ( i i i ) f r a u d, t a m p e r i n g, u n u s u a l p h y s i c a l o r e l e c t r i c a l s t r e s s, u n s u i t a b l e o p e r a t i n g o r ph y s i c a l c o n d i t i o n s, n e g l i g e n c e o r a c c i d e n t s ; ( i v ) r e m o v a l o r a l t e r a t i o n o f t h e P r o d u c t s e r i a l n u m b e r t a g ; ( v ) i m p r o p e r p a c k a g i n g o f P r o d u c t r e t u r n s ; o r ( v i ) d a m a g e d u r i n g s h i p m e n t ( o t h e r t h a n d u r i n g t h e o r i g i n a l s h i p m e n t o f t h e P r o d u c t t o t h e E n d U s e r f r o m E n a b l e -I T, i f a p p l i c a b l e ). e. W a r r a n t y D i s c l a i m e r s T H E E X P R E S S W A R R A N T Y S E T F O R T H A B O V E I S I N L I E U O F A L L O T H E R W A R R A N T I E S, W H E T H E R W R I T T E N, O R A L, E X P R E S S O R I M P L I E D. E N A B L E -I T D I S C L A I M S, T O T H E M A X I M U M E X T E N T P E R M I T T E D B Y L A W, T H E I M P L I E D W A R R A N T I E S O F M E R C H A N T A B I L I T Y, F I T N E S S F O R A P A R T I C U L A R P U R P O S E O R N O N I N F R I N G E M E N T O F T H I R D P A R T Y R I G H T S. N O P E R S O N ( I N C L U D I N G W I T H O U T L I M I T A T I O N, E N A B L E -I T E M P L O Y E E S, A G E N T S, R E S E L L E R S, O E M S O R D I S T R I B U T O R S ) I S A U T H O R I Z E D T O M A K E A N Y O T H E R W A R R A N T Y O R R E P R E S E N T A T I O N C O N C E R N I N G T H E P R O D U C T. I F T H E D I S C L A I M E R O F A N Y I M P L I E D W A R R A N T Y I S N O T P E R M I T T E D B Y L A W, T H E D U R A T I O N O F A N Y S U C H I M P L I E D W A R R A N T Y I S L I M I T E D T O O N E ( 1 ) Y E A R F R O M T H E D A T E O F P U R C H A S E. S O M E J U R I S D I C T I O N S D O N O T A L L O W T H E E X C L U S I O N O F I M P L I E D W A R R A N T I E S O R L I M I T A T I O N S O N H O W L O N G A N I M P L I E D W A R R A N T Y M A Y L A S T, S O S U C H L I M I T A T I O N S O R E X C L U S I O N S M A Y N O T A P P L Y. T H I S W A R R A N T Y G I V E S T H E E N D U S E R S P E C I F I C L E G A L R I G H T S A N D T H E E N D U S E R M A Y A L S O H A V E O T H E R R I G H T S W H I C H V A R Y F R O M J U R I S D I C T I O N T O J U R I S D I C T I O N. E N A B L E -I T D O E S N O T W A R R A N T T H A T T H E O P E R A T I O N O F T H E P R O D U C T W I L L B E U N I N T E R R U P T E D O R E R R O R F R E E. E N A B L E -I T I S N O T R E S P O N S I B L E F O R A N Y D A M A G E T O O R L O S S O F A N Y P R O G R A M S, D A T A, O R O T H E R I N F O R M A T I O N S T O R E D O N O R T R A N S M I T T E D U S I N G T H E P R O D U C T. P a g e 1 5 o f 1 6

16 2. L I M I T A T I O N O F L I A B I L I T Y I N N O E V E N T S H A L L E N A B L E -I T B E L I A B L E T O T H E E N D U S E R O R A N Y T H I R D P A R T Y F O R A N Y I N D I R E C T, S P E C I A L, P U N I T I V E, I N C I D E N T A L O R C O N S E Q U E N T I A L D A M A G E S I N C O N N E C T I O N W I T H O R A R I S I N G O U T O F T H E S A L E O R U S E O F T H E P R O D U C T ( I N C L U D I N G B U T N O T L I M I T E D T O L O S S O F P R O F I T, U S E, D A T A, O R O T H E R E C O N O M I C A D V A N T A G E ), H O W E V E R I T A R I S E S, I N C L U D I N G W I T H O U T L I M I T A T I O N B R E A C H O F W A R R A N T Y, O R I N C O N T R A C T O R I N T O R T ( I N C L U D I N G N E G L I G E N C E ), O R S T R I C T L I A B I L I T Y, E V E N I F E N A B L E -I T H A S B E E N P R E V I O U S L Y A D V I S E D O F T H E P O S S I B I L I T Y O F S U C H D A M A G E A N D E V E N I F A L I M I T E D R E M E D Y S E T F O R T H I N T H I S A G R E E M E N T F A I L S O F I T S E S S E N T I A L P U R P O S E. I N N O E V E N T S H A L L E N A B L E -I T L I A B I L I T Y T O T H E E N D U S E R O R A N Y T H I R D P A R T Y E X C E E D T H E P R I C E P A I D F O R T H E P R O D U C T. B E C A U S E S O M E J U R I S D I C T I O N S D O N O T A L L O W T H E E X C L U S I O N O R L I M I T A T I O N O F L I A B I L I T Y F O R C O N S E Q U E N T I A L O R I N C I D E N T A L D A M A G E S, T H E A B O V E L I M I T A T I O N S M A Y N O T A P P L Y T O T H E E N D U S E R. 3. L I C E N S E A N D L I M I T A T I O N S. T h e f i r m w a r e a n d s o f t w a r e e m b e d d e d i n t h e P r o d u c t ( t h e " E m b e d d e d S o f t w a r e " ) a r e l i c e n s e d t o y o u. Y o u r u s e o f t h e P r o d u c t i s y o u r a c c e p t a n c e o f t h e w a r r a n t y t e r m s a b o v e a n d t h e t e r m s b e l o w. Y o u m a y u s e t h e E m b e d d e d S o f t w a r e s o l e l y i n c o n j u n c t i o n w i t h y o u r u s e o f t h e P r o d u c t. A l l w o r l d w i d e r i g h t, t i t l e a n d i n t e r e s t i n a n d t o t h e P r o d u c t, o r a n y p o r t i o n t h e r e o f ( i n c l u d i n g b u t n o t l i m i t e d t o t h e E m b e d d e d S o f t w a r e ), i n c l u d i n g a l l c o p y r i g h t s, p a t e n t r i g h t s, t r a d e m a r k s, t r a d e s e c r e t s, a n d o t h e r i n t e l l e c t u a l p r o p e r t y r i g h t s t h e r e i n a n d t h e r e t o, a r e a n d s h a l l r e m a i n t h e e x c l u s i v e p r o p e r t y o f E n a b l e -I T a n d / o r i t s l i c e n s o r s. Y o u a c k n o w l e d g e a n d a g r e e t h a t y o u m a y n o t, a n d m a y n o t a l l o w a n y t h i r d p a r t y t o, ( i ) u s e t h e E m b e d d e d S o f t w a r e i n a m a n n e r t h a t i s i n c o n s i s t e n t w i t h t h e a b o v e e x p r e s s r i g h t g r a n t e d t o y o u o r ( i i ) m o d i f y, d i s t r i b u t e, r e p r o d u c e, d e c o m p i l e, d i s a s s e m b l e, r e v e r s e e n g i n e e r o r o t h e r w i s e a t t e m p t t o d i s c o v e r t h e s o u r c e c o d e f o r t h e E m b e d d e d S o f t w a r e. P a g e 1 6 o f 1 6