Spa & Wellness for Pipettes
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1 epservices for premium performance Spa & Wellness for Pipettes Pipette Performance Plans
2 Treat your pipettes well with premium services from the experts! Total approach philosophy For over 60 years Eppendorf has helped to revolutionize scientific research by continuously introducing technologies that have made research faster, safer, and more accurate. Today, Eppendorf offers complete liquid handling solutions to meet the ever-changing needs and uncompromising quality standards of the research community. Meticulous attention to detail throughout all phases of product design, development, and manufacturing, combined with unmatched service and support, sets Eppendorf apart from the rest. Precision and accuracy of the pipettes is important to ensure the quality of your results. Regular maintenance, calibration and adjust ment by Eppendorf assure your single or multi channel pipettes and dispensers continue to generate reproducible results. We offer a range of service options with our Pipette Performance Plans: from quick economical calibration to GLP/GMP custom designed calibration services according to local and international standards. Performance Plans features > > Certified calibation reports and dated calibration service labels > > Easy to understand plan options and costs Value of services > > Consistent and reliable results > > Highest confidence in results > > GLP compliant audited systems
3 All you need for confidence in precision and accuracy At Eppendorf we ensure our stringent and validated calibration procedures are followed to the highest standards possible. Not just for Eppendorf pipettes, but also for other brand pipettes and dispensers. It is a requirement during the calibration process that proper conditions are available including: > > Resolution and accuracy of the calibration balance (NIST traceable) in accordance with EN ISO 8655 > > Prevention of evaporation > > Prevention of electrostatic charge of all parts > > Calibration set up Measuring station, pipette and test liquid equilibrated at room temperature > > Calibration software Ensuring reliable data acquisition from balance > > Stable environment Draft-free, constant temperature between 15 C and 30 C and a relative humidity above 50 % > > Test liquid Grade 3 water conforming to ISO 3696: distilled or deionized water, degassed or air equilibrated All Eppendorf in-house pipette calibration facilities comply with these requirements. What is EN ISO 8655? EN ISO 8655 is the test norm used for pipettes and dispensers and their calibration. The specifications are only valid for the system: pipette plus tip. This international norm is designed for: > > Manufacturers as a basis for quality control > > Checkpoints for independent certification > > Users of instruments for routine testing Frequency of maintenance, calibration and adjustment Recommended service period is monthly to yearly depending on: > > Type of pipette (fixed or adjustable) > > Frequency of use > > Number of users > > Aggressiveness of liquids dispensed > > Acceptable error limits > > Internal standards (SOPs)
4 Pipette maintenance, calibration and adjustment services Our Eppendorf service levels >BASIC: > Affordable quality control according to EN ISO measurements per test volume (min, mid, max) >STANDARD: > Maintenance, calibration and adjustment with purpose of maintaining conformity with EN ISO measurements per test volume (min, mid, max) >PREMIUM: > Total care program for your pipettes: Maintenance, repair, calibration and adjustment service 10 measurements per test volume (min, mid, max) for final and additional as-found calibration >CUSTOMIZED: > Flexible testing program according to your specifications Additional services > > Pipette trade-in program > > Reminder of service intervals > > Shipping packaging and ep-points (please inquire) > > Inspection of pipettes from all manufacturers not just Eppendorf > > Emergency repair service > > On site service > > Pipette training with emphasis in ergonomics (PhysioCare Concept )
5 From single repair services to all inclusive programs Pipette maintenance includes > > Check of seals for damage/integrity > > Replacement of worn or defective parts > > Replacement of small parts e.g. seals and O rings > > Professional cleaning of internal and external parts > > Lubrication of seals, O rings and piston, if applicable Pipette calibration designed to suit your individual needs > > Affordable quick check calibration service according to EN ISO 8655 specifications with 4 measurements per test volume > > Calibration according to EN ISO 8655 specifications with 10 measurements per test volume > > Initial inspection after as found calibration is performed to determine pipette condition > > Customized calibration according to your GLP/GMP and SOP specifications > > Calibration report and service label > > Several Eppendorf pipette calibration centers can provide ISO certification according to ISO Please inquire locally. Routine maintenance between services We also recommend checking and cleaning your dispensing devices properly on a regular basis inbetween services. This will not only ensure reliable results but also maintain the low operating forces of your Eppendorf pipettes. For more information on routine cleaning- and maintenance instructions for your pipettes inbetween services, please read our Userguide 24, which can be downloaded from our website.
6 Pipette Performance Plans (Order numbers for listed services) BASIC Affordable calibration/ adjustment according to EN ISO 8655 Maintenance and calibration services: Initial inspection to determine pipette condition as found Replacement of worn or defective parts* 1 STANDARD Preventive maintenance, calibration, adjustment according to EN ISO 8655 PREMIUM Total Care program for your pipettes (certification services) CUSTOMIZED Flexible testing program according to your specifications Testing according to special GLP and GMP specifications, e.g. according to ISO Preventive maintenance and cleaning: Checking and lubrication of seals, O-rings and piston, replacement of small parts like seals and O-rings, checking seals for damage/integrity Calibration/adjustment according to EN ISO 8655 specifications with 10 measurements per test volume (min, mid, max)* 4 Quick check according to EN ISO 8655 specifications with 4 measurements per test volume * 2 * 2 (min, mid, max)* 4 Issue calibration report Service turnaround (from time of receipt, in business days)* 3 Ordering information for pipette services as described above: Fixed-volume pipette on request Adjustable-volume pipette on request 8-channel pipette on request 12-channel pipette on request Ordering information for hand dispenser maintenance and calibration: Hand dispenser on request Services for epmotion dispensing tools are availbable on request. * 1 Handgrip, motor and PCB are priced separately. * 2 Is included in the 10 measurements. * 3 Standard value, deviations possible, excl. shipping duration. * 4 10 %, 50 % and 100 % of the nominal volume For more information, service requests and local offers go to Performance Plans are available in selected countries only and service offer may differ. Your local distributor: Eppendorf AG Hamburg Germany eppendorf@eppendorf.com Eppendorf, the Eppendorf logo, Eppendorf PhysioCare Concept, epmotion and ep-points are registered trademarks of Eppendorf AG, Hamburg, Germany. epservices logo is a trademark of Eppendorf AG, Hamburg, Germany. All rights reserved, including graphics and images. Order No. AS /GB1/10T/1013/FEEL/STEFF Printed in Germany Copyright 2013 by Eppendorf AG.
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