INTA s 2011 In-House Practitioners Benchmarking Survey

Transcription

1 3% 2% Y 25 5 US hw (AK, CO, ID, MT, ND, $1 $24 b 51 1, NE, OR, SD, WA, WY) % 1,1 5, US Suh8% (AL, AR, FL, GA, KY, LA, $25 $5 b 5,1 US $5 WV) MS, NC,OK, SC, TN, VA, b M Ch u u u 7% (AZ, C C p US Suhw CA, HI, TX, NM, P k k g D UT) u g NV, L u O C 6% u T k T Offic -H Chf Lg (Cp Lv) u H $5 $ $1 $9 b US h (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT) 1% I- $1 $499 M h 15 US Mw (IA, IL, IN, KS, MI, MN, MO, OH, WI) y I h Chf Lg Offic O (Tk 5% -APcc) 14 N Ic Y Nv Dc Chg Ry Occy Fquy Exvy M Chf12 Lg Offic (Icu 4% 1 Pcc) Ppy 8 Supvg 6 Ay 3% S4 Ay Y D F 2 Ay D F 2% Acc Iu/Euc Iu Au & T Tk Ag y b y b Mg -Ay 1% v Agcuu, ) vtk Ach & Tbcc Jwy & Luxuy G u ( c Tk A/Pg u u b () b b y Oh b % App & Acc y Lf Scc b c h p ) ) g p ) ) ) c hp ) c v g A) g ) u g u y h -p D b p -pb h h - z fi c cu bh Ucu- - yc hux-g pb8% ch ( w ph y Pk - (P & f h xp ( g b /h h ( p-pfi g ( cy p xb F I-Hu hch cau whwcb (ub b pyac P Mufcug ch p wh b g Epy C & u fi y f b 3 f p u p f ( C p w u c f u C c g x F P c Sg F k u M P / y wh W c G cub h H7% fi b ub f C uc y cub (g Dy y CcE y u Lw v -Cpy vc c f g u y py fi Augc c C Cf C Cuc g Bug u Epy R h H f g p & D p Muc, A, E & Nw S E u u S D f H v M: 3 g E y g A / y fi P C Bh C y F p p u 25 P p Bu Cu f xp Vhc Chc, Pu & Rfig 6% M P u 25 c c u u Th cu c c Th c p h S T Ic Cuc & Tcuc 5% Phgphy & Igg Dc 4-6 Chg Cpu, Pph & Sfw Pubhg 15 4% 7-9 INTA 211 I-Hu Pc Bchkg Suvy Y M h R E & Ppy Dvp &1 Mg Rc, Sp & Ty 5 1 Cu & HuhG &3% Svc Cc & Fgc Ecc 2% Rg Ru Svc R fi g hp ) ) ) c 1% L h $1 Y Chf Lg Offic (Tk Pcc) Chf Lg Offic (Icu Ppy Pcc) Supvg Ay S Ay 7% Ay 6% Tk Ag 5% -Ay Tk Mg Tk A/Pg 6% 4% Oh 3% 5% 4% 1% 3% % Y 1 N/A Ic u u T Ecc Fc & Iuc Svc F & Bvg Gv Hhc & Phcuc Y Hpy & Tv 11-2 M h 2 L h 25% 25-5% 5-75% 75-1% 5 45% 4% % 11-2Dcy 3% 25% 2% 8% M h 2 15% 1% 5% 7% % Iy 6% By 1 3% 5 hc p g g5% 4% % % M h 2 % 15 k y B uc / I Wh Bug & Cuc Chc, Pu & Rfig Cuc & Tcuc Cpu, Pph & Sfw Cu & Huh G & Svc Cc & Fgc p By f yp Chg Y v Y 1 y-c3 B Iy y D cc v h 5-75% 75-1% 3 L h $1 $1 $4 25 $5 $9 1 2 Iu Au & T $1 $24 Y Jwy & Luxuy G $25 $49 15 Lf Scc $5 $99 5 Mufcug $1 $499 1 M: Muc, A, E & Nw $5 $999 H Cuy 5 M Vhc I $1 $9 b Phgphy & Igg $1 $24Y b Pubhg $25 $5 b R E & Ppy Dvp & Mg M h US $5 b c u g c c g g u u u c Rc, Sp & Ty u u c L c R g M P E C P P Ef k Ag M R R k Rg k v pu pu v g g g T g v D D ch F Ru Svc M L T u c C k S fl A N R g k A pp g 35 k pc k g A O y p v p -L D Scuy A p A k T f p P T T Cu (u T P w Tp & Shppg c 3 v & T Acc Iu Au T Iu/Euc G R g Wh D Agcuu, Ach & Tbcc Jwy & Luxuy G Du 25 App & Acc Lf Scc Ac & -Pfi Mufcug 2 Bug & Cuc M: Muc, A, E & Nw Chc, Pu & Rfig M Vhc I-Hu Epy 15 Cuc & Tcuc Phgphy & Igg -Cpy Epy Cpu, Pph & Sfw Pubhg Bh 1 Cu & Huh G & Svc R E & Ppy Dvp & Mg Cc & Fgc Rc, Sp & Ty 5 Ecc Rg H Cuy Fc & Iuc Svc Ru Svc I F & Bvg R Y Gv Scuy 2 Tp & Shppg 18Hhc & Phcuc Wh 16Hpy & Tv 8% 7% 6% W L h 25% 25-5% 2 9% Y y p P v u c R vc cu c y g S S P f u Ppf xp c P u Sp D h L 25 1% c j p Ic Dc G c H h H Tp & Shppg H $1 $9Huy b 1 $1 $24 Fb F $25 $5 b Ru-B F Ag 5 M h US $5 F b Av Ag u Dcy 1 25 c (g D y C c E y g y f u p u u D D E v E C u Cu C Acc Iu/Euc Agcuu, Ach & Tbcc App & Acc Ac & -Pfi C C 2% P C p 45% g k k gd L Dc -5 Ou 4% u k T T H y M 1% u 6-1 Chg I Tk Sff H 35% h IO -A % % Cu / V Ou 25% y M h 2 Ju OhI-Hu 2% y Sff M M Ab Ab g g 15% g g u N/A S 1% B B T -B -B ) 5% g M u u u g u g% c Y L R g M c c qu g g c c A P P k Ef k Ag M u R u R g v C p p k uc cjc T g D D M L L v p g25f- p c v Nc g N fl A / p g h k A p k y Op y p v yp gd f A T Cu (up By 2 p p - 5 g w c y c 6-1 v B R By g By D 15 C C2 f 15 u c u C A c p $5 Hhc & Phcuc A $99 / Whv Pb $1B u $ Hpy & Tv Oy H Cuy$5 $ M h 2 Chf Lg Offic (Cp Lv) 2% Du 5?? Fc &Ic Iuc Svc?? $1 $4 u y c b H f v c Cuy % cc b f Dc $5 $9 F & Bvg 25 ) ) ) ) ) c u g u v kvg kda f g I b c hp u hp h h h - (P & h p u b p w b - z b y c cu b U cu - (- yc p h x- g p b (ch u h $1 $24c Chg x ( g / g wub pfy Ph P C ( p g cy p xb F p ubuy Au ( (ub u p Scuy u fi y f b Gv c C up y C c g x F u ub h pu w M / $25 $49 P cc Sg F k u b ub f C uc ub -5??? u c fy c b cc b k u u h b u C y c D c v h Y 5% 4% 3% ) c g c g v c g g c F L c c f ch v App E N M 1% Dc 45% C 7% S c I k M 4% Chg N D % 6% 35% c C T 3% f g Awy E 5% D 25% pp g hf p ) v g A) g ) b p ) ) p ) ) ) 2% u I O c pb c h - zff fi g h u - - c c u - p h wc ph k - (PD & f h bu g hu hd P (xc Occy y k Iv b ( y P P xp ( g y/ c h w b y c cu b U c y h x 15% S 4% b fi MA ( ub b p C ( p g ( cy pp xb Fp g f u k T OAub b k(s C up C c g x F u cu g Mb f u b 1% P Sg F Hku 3% C g b c h C u f u Lw Nv c WG cu 1 -H5% P v/ u cu g g 3 (g Dy y C c E y Ou c c C f I / C h A g y R vc f u g c u p 1Au c A H % 2% p T u u S D D E S C H v v v E P f 4-6 C yi ck1% A u/ T v C I u c c Pf uc p Cu xp j B u D 7-9 p v P 25 p C % u f H /p hc 5 /S Sp T 6% y k 1 -g14 p I yp A By p 2 g u g - 19 IPO 15 y u u W c u F B y 5% y N B B f R M h 2 R P pu b 4% D ff AyP 15 A A k T h N M f S O I / TN k g gc A u 3% A 1 A Iv I k v c c R 25 D T p CP u M Puc 2% L h 25% -H /S T 5 I 25-5% A Sc Mj B g 5-75% 1% L h 2 $1 P 75-1% Dcy Iy $1 $4 % $5 $9 y 15 T Ju 25 y $1 $24 b b M M 1% ga ga u g g 8% M h 2 Ic 2% L h 25% 25-5% 5-75% Aw 75-1% Huy Oc F F N Ru-B F Ag Av F Ag

2 I-Hu Pc Bchkg Suvy A yu pg bhf f yu cpy f cp uby? Aw Op E cpy 81% Cp uby 19% E cpy Cpp uby Wh yu cpy hqu c? Ic y h py c. E A Pcfc % Eup Eup U (EU) 15% Eup EU 4% Eup Ru & h Cwh f Ip S (CIS) % L Ac & h Cbb % M E & h Afc % h Ac U S & C 8% Suh A % Suh Ac 1% E A Pcfc Eup Eup U (EU) Eup EU Eup Ru & h Cwh f Ip S (CIS) L Ac & h Cbb M E & h Afc h Ac U S & C Suh A Suh Ac Sub-Sh Afc Sub-Sh Afc %

3 I-Hu Pc Bchkg Suvy Wh yu cp uby c? Ic y h py c. E A Pcfc 3% Eup Eup U (EU) 18% Eup EU 8% Eup Ru & h Cwh f Ip S (CIS) % L Ac & h Cbb 2% M E & h Afc 2% h Ac U S & C 66% Suh A % Suh Ac 2% Sub-Sh Afc % E A Pcfc Eup Eup U (EU) Eup EU Eup Ru & h Cwh f Ip S (CIS) L Ac & h Cbb M E & h Afc h Ac U S & C Suh A Suh Ac Sub-Sh Afc I wh g yu cpy hqu? US Mw (IA, IL, IN, KS, MI, MN, MO, OH, WI) 33% US h (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT) 26% US hw (AK, CO, ID, MT, ND, NE, OR, SD, WA, WY) 9% US Suh (AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, VA, WV) 1% US Suhw (AZ, CA, HI, TX, NM, NV, UT) 2% C 2% US Mw (IA, IL, IN, KS, MI, MN, MO, OH, WI) US h (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT) US hw (AK, CO, ID, MT, ND, NE, OR, SD, WA, WY) US Suh (AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, VA, WV) US Suhw (AZ, CA, HI, TX, NM, NV, UT) C

4 I-Hu Pc Bchkg Suvy I wh g yu cp uby? US Mw (IA, IL, IN, KS, MI, MN, MO, OH, WI) 24% US h (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT) 43% US hw (AK, CO, ID, MT, ND, NE, OR, SD, WA, WY) % US Suh (AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, VA, WV) 16% US Suhw (AZ, CA, HI, TX, NM, NV, UT) 14% C 3% US Mw (IA, IL, IN, KS, MI, MN, MO, OH, WI) US h (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT) US hw (AK, CO, ID, MT, ND, NE, OR, SD, WA, WY) US Suh (AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, VA, WV) US Suhw (AZ, CA, HI, TX, NM, NV, UT) C Hw y y f xpc yu hv k w? - 3 6% % 7-9 1% % % M h 15 36% M h 15

5 I-Hu Pc Bchkg Suvy Hw wu yu cb yu p? Chf Lg Offc (Cp Lv) 3% Chf Lg Offc (Tk Pcc) 11% Chf Lg Offc (Icu Ppy Pcc) 1% Supvg Ay 5% S Ay 18% Ay 9% Tk Ag 2% -Ay Tk Mg 11% Tk A/Pg 28% Oh 2% Chf Lg Offc (Cp Lv) Chf Lg Offc (Tk Pcc) Chf Lg Offc (Icu Ppy Pcc) Supvg Ay S Ay Ay Tk Ag -Ay Tk Mg Tk A/Pg Oh If yu y, hw y y hv yu pcc w? - 5 5% % % M h 2 19% M h 2 If yu y, hw y y hv yu pcc k w? % % % M h 2 11% M h 2

6 Hw y y hv yu b h g pf? - 5 6% % % M h 2 3% M h 2 D yu pf p b wk u f yu p? Y 26% 74% Y A yu p py cc py? P 98% Cc 2% P Cc

7 I-Hu Pc Bchkg Suvy D yu wk fu- p-? Fu- 97% P- 3% Fu- P- Hw y hu yu wk ypc wk? L h 2 1% % % % 8 g 1% L h g Hw y y hv yu wk f yu cu py? % % % % % M h 15 14% M h 15

8 I-Hu Pc Bchkg Suvy A yu xpc b c v - hw wk vg? Y 55% 45% Y Wh pcg f yu p k? L h 25% 5% 26% - 5% 14% 51% - 75% 21% 76% - 1% 59% L h 25% 26% - 5% 51% - 75% 76% - 1% D yu upv h wk f h py? Y 72% 28% Y

9 I-Hu Pc Bchkg Suvy Hw y py yu upv? % % 7-1 7% % % % M h 25 2% M h 25 Wh w yu u b y (USD), cug bu, yu cu p f Juy 1, 21? L h $5, 3% $5, - $99,999 39% $1, - $149,999 22% $15, - $199,999 25% $2, - $249,999 9% $25, - $299,999 2% $3, - $349,999 1% $35, - $499,999 % M h $5, % L h $5, $5, - $99,999 $1, - $149,999 $15, - $199,999 $2, - $249,999 $25, - $299,999 $3, - $349,999 $35, - $499,999 M h $5,

10 I-Hu Pc Bchkg Suvy Wh pcg c w yu c?.% - 1.% 11% 1.1% - 2.% 18% 2.1% - 3.% 36% 3.1% - 4.% 16% 4.1% - 5.% 7% 5.1% - 6.% 2% 6.1% - 7.% 3% 7.1% - 8.% 1% 8.1% - 9.% 1% 9.1% - 1.% 3% G h 1% 3%.% - 1.% 1.1% - 2.% 2.1% - 3.% 3.1% - 4.% 4.1% - 5.% 5.1% - 6.% 6.1% - 7.% 7.1% - 8.% 8.1% - 9.% 9.1% - 1.% G h 1% F h c y 21, hw uch USD ch cp, (.g., bu) yu cv? D cu h vu f h bf. 21% L h $5, 21% $5, - $9,999 9% $1, - $14,999 8% $15, - $19,999 7% $2, - $24,999 4% $25, - $29,999 3% $3, - $34,999 2% $35, - $39,999 3% $4, - $44,999 4% $45, - $49,999 3% $5, - $59,999 4% $6, - $69,999 3% $7, - $79,999 2% $8, - $89,999 2% $5, - $59,999 L h $5, $6, - $69,999 $5, - $9,999 $7, - $79,999 $1, - $14,999 $8, - $89,999 $15, - $19,999 $9, - $99,999 $2, - $24,999 $1, - $19,999 $25, - $29,999 $11, - $119,999 $3, - $34,999 $12, - $129,999 $35, - $39,999 $13, - $139,999 $4, - $44,999 $14, - $149,999 $45, - $49,999 M h $15, $9, - $99,999 2% $1, - $19,999 1% $11, - $119,999 % $12, - $129,999 % $13, - $139,999 % $14, - $149,999 % M h $15, 2%

11 I-Hu Pc Bchkg Suvy Wh pcg f yu u y w yu bu? ppcb 26% 1.% - 2.9% 9% 3.% - 4.9% 8% 5.% - 7.9% 8% 8.% - 1.9% 8% % 8% 16.% - 2.9% 1% 21.% % 1% 26.% - 3% 6% M h 3% 7% ppcb 1.% - 2.9% 3.% - 4.9% 5.% - 7.9% 8.% - 1.9% % 16.% - 2.9% 21.% % 26.% - 3% M h 3% F h c y 21, yu cv ck p p f yu cp? Y 3% 7% Y

12 I-Hu Pc Bchkg Suvy If yu cv c ck u p f yu cp 21, p c h USD vu f h c ck u w. L h $1, 6% $1, - $4,999 13% $5, - $9,999 18% $1, - $14,999 15% $15, - $19,999 6% $2, - $24,999 7% $25, - $29,999 5% $3, - $34,999 6% $35, - $39,999 1% $4, - $44,999 2% $45, - $49,999 % $5, - $59,999 6% $6, - $69,999 4% $7, - $79,999 2% $8, - $89,999 2% $9, - $99,999 % M h $1, 6% L h $1 $1, - $4,999 $5, - $9,999 $1, - $14,999 $15, - $19,999 $2, - $24,999 $25, - $29,999 $3, - $34,999 $35, - $39,999 $4, - $44,999 $45, - $49,999 $5, - $59,999 $6, - $69,999 $7, - $79,999 $8, - $89,999 $9, - $99,999 M h $1, If yu cpy ff y ch-b py cv/ cg pg h h yu u bu, wh h ch vu f h pg? L h $2, 61% $2, - $1, 3% $1, - $5, 7% M h $5, 3% L h $2, $2, - $1, $1, - $5, M h $5,

13 I-Hu Pc Bchkg Suvy P c y p ff by yu py g f whh yu p k vg f h pcu p. p wh p by py Fuy p by py Cbu by py HMO (Hh Mc Ogz) - Sg (py y) HMO (Hh Mc Ogz) - Fy PPO (Pf Pv Ogz) - Sg (py y) PPO (Pf Pv Ogz) - Fy Iy - Sg (py y) Iy - Fy Cf p HMO - Sg HMO - Fy PPO - Sg PPO - Fy Iy - Sg Iy - Fy Cf p p wh p by py Fuy p by py Cbu by py P c y h p ff by yu py. T f uc 63% Wh f uc 3% Lg- by 76% Sh- by 72% Acc h & b uc 73% Bu v & cc uc 6% D uc 82% V uc 74% Df bf p 25% Df cbu p 3% 41 (k) p (-chg) 15% 41 (k) p (chg) 64% Oh ccu (.. RRSP) 8% 9% 8% 7% 6% 5% 4% 3% 2% 1% % T f uc Wh f uc Lg- by Sh- by Acc h & b uc Oh vg p Bu v & cc uc D uc V uc Df bf p Df cbu p 41 (k) p (-chg) 41 (k) p (chg) Oh ccu (.. RRSP) P Hhc pg ccu Dp c pg zccu P 4% Hhc pg ccu 69% Dp c pg zccu 54% Oh vg p 9%

14 I-Hu Pc Bchkg Suvy Hw y cb p ff y yu cv ch y? 2% 1-5 y 1% 6-1 y 3% y 16% 16-2 y 26% y 22% 26-3 y 2% M h 3 y 11% 1-5 y 6-1 y y 16-2 y y 26-3 y M h 3 y D yu cpy kp yu vc, ck / p p cb P T Off (PTO)? Sp 73% Cb 19% ppcb 8% Sp Cb ppcb D yu cpy w yu k yu ff yu? Y 97% 3% Y

15 I-Hu Pc Bchkg Suvy P c h bf ff by yu py. Ap c p 28% Aub 9% Aub wc 9% Bu/c cub bhp 12% Cf (-) 64% Cf (ubz) 27% Cu bf 26% Cpy 51% Ccg 9% Cug uc cu 53% Cuy cub bhp % C U 29% Cuu v (gup cu) 29% Dy C (-) 14% Df cp 16% Dy Cg (-) 26% Euc c 48% Egcy yc 13% Epy x pp 4% Fxb hu 53% Fx- 32% Gup g p 17% Hh cub bhp 22% Hh cub () 51% Hug wc 1% Lw 4% Mb ph 51% P fy v 32% P v/ 24% Pkg 57% P- 29% P g (PDA) 35% Pf c u & f 68% Pf hg 16% Rc xp 41% Svc () 5% Sgg bu 17% Spu xp f c g 1% Su Fy/hu 27% Wk f h 52% Oh (p pcfy) Dcu chg. Sbbc. F cff; - chg. Dcu cpy g. Epy ck puch p. 8% 7% 6% 5% 4% 3% 2% 1% % Ap c p Aub Aub wc Bu/c cub bhp Cf (-) Cf (ubz) Cu bf Cpy Ccg Cug uc cu Cuy cub bhp C U Cuu v (gup cu) Dy C (-) Df cp Dy Cg (-) Euc c Egcy yc Epy x pp Fxb hu Fx- Gup g p Hh cub bhp Hh cub () Hug wc Lw Mb ph P fy v P v/ Pkg P- P g (PDA) Pf c u & f Pf hg Rc xp Svc () Sgg bu Spu xp f c g Su Fy/hu Wk f h

16 I-Hu Pc Bchkg Suvy Wh yu cpy u ww USD? L h $1 % $1 $4 2% $5 $9 2% $1 $24 2% $25 $49 2% $5 $99 3% $1 $499 5% $5 $999 3% $1 $9 b 28% $1 $24 b 15% $25 $5 b 1% M h US $5 b 1% u 19% L h $1 $1 $4 $5 $9 $1 $24 $25 $49 $5 $99 $1 $499 $5 $999 $1 $9 b $1 $24 b $25 $5 b M h US $5 b u

17 I-Hu Pc Bchkg Suvy P chck h Iuy Gup h b cb yu py f pcc. Acc Iu/Euc % Agcuu, Ach & Tbcc 5% App & Acc 4% Ac & -Pf 2% Bug & Cuc % Chc, Pu & Rfg 5% Cuc & Tcuc 1% Cpu, Pph & Sfw 4% Cu & Huh G & Svc 1% Cc & Fgc 2% Ecc 3% Fc & Iuc Svc 6% F & Bvg 1% Gv % Hhc & Phcuc 17% Hpy & Tv 4% Iu Au & T 1% Jwy & Luxuy G 1% Lf Scc % Mufcug 7% M: Muc, A, E & Nw 5% M Vhc 2% Phgphy & Igg 1% Pubhg 1% R E & Ppy Dvp & Mg % Rc, Sp & Ty 2% Rg % Ru Svc 2% R 4% Scuy % Tp & Shppg 1% Wh % Oh (p pcfy) Sp g O vc -pf Ig Pw Sy & Egg I /Tchgy Chc Phcuc S hh c cub Acc Iu/Euc Agcuu, Ach & Tbcc App & Acc Ac & -Pf Bug & Cuc Chc, Pu & Rfg Cuc & Tcuc Cpu, Pph & Sfw Cu & Huh G & Svc Cc & Fgc Ecc Fc & Iuc Svc F & Bvg Gv Hhc & Phcuc Hpy & Tv Iu Au & T Jwy & Luxuy G Lf Scc Mufcug M: Muc, A, E & Nw M Vhc Phgphy & Igg Pubhg R E & Ppy Dvp & Mg Rc, Sp & Ty Rg Ru Svc R Scuy Tp & Shppg Wh

18 I-Hu Pc Bchkg Suvy Hw yu cpy k wk v g k ff? Chck h ppy. By ggphc 37% By k / puc 37% By yp f pjc 28% By cpy v 39% 45% 4% 35% 3% 25% 2% 15% 1% 5% % By ggphc By k / puc By yp f pjc By cpy v Oh (p pcfy) O IP (p & k p) f cp O gup (2 pp) h By L f Bu Mj Bu U Ju p gg f h bv v - 1 y 1 pg h I by yf y A g cp HQ by 2 pp I v -- w wk pjc k G bu u A I h y k pg v / O p h wk N/A P c h ub f fu- py wh py u h k. M h Ay Pg / Spc / Tk A Av A I-Hu Ivg Dckg Ck Oh 23 1 T Tk Sff Ay Pg / Spc / TMA Av A I-Hu Ivg Dckg Ck Oh T Tk Sff M h 2

19 I-Hu Pc Bchkg Suvy Sc h p fv whch yu -hu k ff p h? Tk Schg / Cc 83% Tk Fg 79% D N Fg Mc 23% A-Cufg 2% Lcg 36% Lg 23% Tk Efc (-Lg, cug pp cc) 87% D N Efc 21% Rvw f Avg Mkg M 47% G Tk Cug Euc 52% Du Dgc (Suppg g cqu) 19% -Lcg Ag 7% 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % Tk Schg / Cc Tk Fg D N Fg Mc A-Cufg Lcg Lg Tk Efc D N Efc Rvw f Avg Mkg M G Tk Cug Euc Du Dgc -Lcg Ag

20 I-Hu Pc Bchkg Suvy Whch gup py pf h wk f h fwg? Tk Sff Ou Cu / V Oh I-Hu Sff D N G Tk Cug & Euc Tk Cpygh T Sc P Tf f Tchgy Tk-R Lg Mg I Sub Rgh f Pvcy Pubcy Avg Mkg Lw Lcg E Sphp Ag A-Cufg Puc Dv / Gy Mk P Ip Tk-R Av Dpu Ru D N G Tk Cug & Euc Tk Cpygh T Sc P Tf f Tchgy Tk-R Lg Mg I Sub Rgh f Pvcy Pubcy Avg Mkg Lw Lcg E Sphp Ag A-Cufg Puc Dv / Gy Mk P Ip Tk-R Av Dpu Ru Tk Sff Ou Cu / V Oh I-Hu Sff

21 I-Hu Pc Bchkg Suvy If h cpy p k py cu, hw y y p wk cug p? 1 17% 2 1% 3 1% 4 % 5 3% N/A 69% N/A D h cpy pv wc f h qup (pp, p, cc c, c.)? Y 18% 82% Y P w h fwg qu gg k ckg fw. Y I puch f u v? D u cu hv cc h cpy k b? C u cu fy? D yu bu c hv cc h b? I puch f u v? D u cu hv cc h cpy k b? C u cu fy? D yu bu c hv cc h b? Y

22 I-Hu Pc Bchkg Suvy Wh py h h fwg fuc pjc-pcfc b yu cpy h cuy? Tk Sff Ou Cu / V Oh I-Hu Sff G Tk Cug Euc Tk Schg Cc Tk Appc Fg Pcu Tk Av Pcg P-Lg Tk Efc Tk Lg Pp f Lc Ag Lg Mg Av Dpu Ru D N Dpu Ru Ru Rvw f Avg Mkg M Tk Av Pcg Cuy Opp Cc Du Dgc (uppg g cqu) Lcg Ag N/A G Tk Cug Euc Tk Schg Cc Tk Appc Fg Pcu Tk Av Pcg P-Lg Tk Efc Tk Lg Pp f Lc Ag Lg Mg Av Dpu Ru D N Dpu Ru Ru Rvw f Avg Mkg M Tk Av Pcg Cuy Opp Cc Du Dgc (uppg g cqu) -Lcg Ag Tk Sff Ou Cu / V Oh I-Hu Sff N/A

23 I-Hu Pc Bchkg Suvy D yu cpy u fx f bg f k? Awy 11% Occy 61% Nv 29% Awy Occy Nv D yu cpy u f yu h cuy c k g pp? Awy 19% Occy 35% Nv 46% Awy Occy Nv D yu cpy u f yu h cuy c k fg g? Awy 2% Occy 27% Nv 53% Awy Occy Nv

24 I-Hu Pc Bchkg Suvy Hw g yu cpy k pf (.. h ub f k ppc g yu pf)? L h 1 3% % % 1, 2,499 16% 2,5 4,999 15% 5, 9,999 18% L h , 2,499 2,5 4,999 5, 9,999 1, 24,999 25, 49,999 M h 5, 1, 24,999 12% 25, 49,999 1% M h 5, 1% Hw y k ppc yu cpy f h fc y? 8 7 I H Cuy Ou H Cuy G h 4 I H Cuy Ou H Cuy G h

25 I-Hu Pc Bchkg Suvy D yu cpy k vg f P Cv py fg ppc? Awy 18% Occy 64% Nv 17% Awy Occy Nv D yu cpy k vg f h g y hugh WIPO? Awy 2% Occy 58% Nv 22% Awy Occy Nv D yu cpy f k ppc b h M Pc/M Ag? Awy 19% Occy 56% Nv 19% Appcb 6% Awy Occy Nv Appcb

26 I-Hu Pc Bchkg Suvy Hw y g yu cpy w? 99 13% % % 51 1, 16% 1,1 5, 28% 5,1 15% , 1,1 5, 5,1 P c yu cpy fg u gg h fwg TLD u. D F D F F py () cu g whch vb Th cpy f f py b () y cu g whch h bu Th cpy y f f -py b cu g whch b vb Th cpy y f f py b y cu g whch h bu F py () cu g whch vb Th cpy f f py b () y cu g whch h bu Th cpy y f f -py b cu g whch b vb Th cpy y f f -py b y cu g whch h bu D F D F

27 I-Hu Pc Bchkg Suvy I hw y cu yu cpy f h hu k py k f cuy c TLD? Whv Pb 23% Oy H Cuy 6% 1 15% % % % 1 18% N/A 5% Whv Pb Oy H Cuy N/A D yu cpy uz g u v c ppc f g? Y 71% 29% Y H yu cpy pcp ICANN pu u pcg? Y 72% 28% Y

28 I-Hu Pc Bchkg Suvy N yu pf pu u pv. 8% 7% 6% 5% 4% 3% CPR Iu f Dpu Ru 6% Ru % INTA P f Nu 5% N Ab Fu 24% WIPO 68% 2% 1% % CPR Iu f Dpu Ru Ru INTA P f Nu N Ab Fu WIPO Oh (p pcfy) ANDRC u N/ H hugh x cu IT h D h cpy gy p f -b h-b pu u p? O-b 62% Th-b 38% O-b Th-b

29 I-Hu Pc Bchkg Suvy If ppcb, wh yu cpy vg USD g c, cug h pu u pv f, b cc f f hugh ICANN pcg? Appcb 2% $1, - $2,999 25% $3, - $4,999 26% $5, - $7,499 2% $7,5 - $9,999 4% $1, 5% Appcb $1, - $2,999 $3, - $4,999 $5, - $7,499 $7,5 - $9,999 $1, H yu cpy pcp pu u h h h by ICANN? Y 33% 67% Y If ppcb, wh yu cpy vg USD g c, cug h pu u pv f, b cc f f hugh pu u pc gv by ICANN? Appcb 39% $1, - $2,999 14% $3, - $4,999 18% $5, - $7,499 17% $7,5 - $9,999 2% $1,. 1% Appcb $1, - $2,999 $3, - $4,999 $5, - $7,499 $7,5 - $9,999 $1,

30 I-Hu Pc Bchkg Suvy H yu cpy f cu pcg b? Y 37% 64% Y If y, hw y uch cu pcg hv b f? L h 5 72% % % % G h 5 % L h G h 5 If ppcb, wh h b h vg USD c f yu cpy cu pcg b? ppcb 21% $1, - $9,999 31% $1, - $19,999 15% $2, - $49,999 2% $5, - $99,999 8% $1, 5% ppcb $1, - $9,999 $1, - $19,999 $2, - $49,999 $5, - $99,999 $1,

31 I-Hu Pc Bchkg Suvy H yu cpy g b f f f h g? Y 91% 9% Y If y, wh yu u g h f? Chck h ppy. I-Hu Cu 64% I-Hu Bu Pp 26% I-Hu IT Pp 14% Ou Cu 66% Ou V 48% D 1% 7% 6% 5% 4% 3% 2% 1% % I-Hu Cu I-Hu Bu Pp I-Hu IT Pp Ou Cu Ou V D Hw y h yu cpy cqu hugh g? 4 23% % % % % 75 14%

32 I-Hu Pc Bchkg Suvy Wh h vg USD pc yu cpy h p puch hugh g? $5 35% $51 - $1, 1% $1, - $1,5 17% $1,51 - $2,5 1% $2,51 - $5, 16% $5,1- $1, 5% $1,1 - $2, 4% M h $2, 3% $5 $51 - $1, $1, - $1,5 $1,51 - $2,5 $2,51 - $5, $5,1- $1, $1,1 - $2, M h $2, Wh pcg f h k yu pf wch by u v? L h 25% 35% 26-5% 19% 51-75% 16% 76-1% 23% N/A % 7% L h 25% 26-5% 51-75% 76-1% N/A %

33 I-Hu Pc Bchkg Suvy Hw y k pp, cc quv v pcg yu cpy hv pg vg y? 25 2 L h M h 3 I H Cuy Ou H Cuy I H Cuy Ou H Cuy L h M h 3 25 Hw y k- wu cu c yu cpy hv pg vg y? L h M h 3 I H Cuy Ou H Cuy I H Cuy Ou H Cuy L h M h 3 D yu cpy hv pb wh cufg? Nv 13% Ry 22% Occy 29% Fquy 25% Exvy 12% Nv Ry Occy Fquy Exvy

34 I-Hu Pc Bchkg Suvy D yu k p hv py pby f cuf? Y 72% 28% Y I puug y yp f fc, yu cpy u vg? Y 91% 9% Y If y, h vg: I-Hu Epy 6% -Cpy Epy 52% Bh 42% I-Hu Epy -Cpy Epy Bh

35 I-Hu Pc Bchkg Suvy Hw k wu cu c b? Huy 81% F F 7% Ru-B F Ag 3% Av F Ag 1% Huy F F Ru-B F Ag Av F Ag Whch f() f v pu u h yu cpy u f k wu u g? Chck h ppy. Bg M 21% Bg Ab 28% -Bg M 44% -Bg Ab 13% M-T Suy Juy 4% T 55% 6% 5% 4% 3% 2% 1% % Bg M Bg Ab -Bg M -Bg Ab M-T Suy Juy T D yu cpy ubcb wb cwg vc c p fg? Y 28% 73% Y

36 I-Hu Pc Bchkg Suvy If yu cpy ubcb wb cwg vc, f hw y puc ubcb? A 7% M Puc 9% Sc Mj B 84% Y D yu cpy ch vy g g? H Cuy I Y A M Puc Sc Mj B D yu cpy gy ch vy pp puc vc? H Cuy I Y H Cuy Y I

37 I-Hu Pc Bchkg Suvy D yu cpy ch vy pp g g? H Cuy I Y Y H Cuy I D yu cpy gy ch vy pp f p? H Cuy I Y H Cuy Y I D yu cpy ch py u whh k gh? H Cuy I Y H Cuy Y I

38 I-Hu Pc Bchkg Suvy If fuh vg qu, wh uc yu cpy uz? Chck h ppy. I-Hu Db 57% I 92% Cpy Ivg P 36% Tk Sch F 8% Ou Ivg 65% 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % I-Hu Db I Cpy Ivg P Tk Sch F Ou Ivg Oh (p pcfy) Tk Offc b Tk Ag Ou cu I wh f, f wh uc hw fquy yu cpy b g p? Chck h ppy. Awy Uuy S Ry Nv Vb g p f -hu cu Vb g p f u cu W g p f -hu cu W g p f u cu Vb g p f -hu cu Vb g p f u cu W g p f -hu cu W g p f u cu Awy Uuy S Ry Nv

39 I-Hu Pc Bchkg Suvy Hw f yu cpy cuc py c -hu? 25 2 F k b u yu h cuy? F k b u u yu h cuy? L h 25% 25-5% 5-75% 75-1% F k b u yu h cuy? F k b u u yu h cuy? L h 25% 25-5% 5-75% 75-1% Hw f yu cpy hv u f cuc py c p? 25 2 F k b u yu h cuy F k b u u yu h cuy L h 25% 25-5% 5-75% 75-1% F k b u yu h cuy? F k b u u yu h cuy? L h 25% 25-5% 5-75% 75-1% Hw f yu cpy fu ch f k ch f vw -hu? 25 2 F k b u yu h cuy F k b u u yu h cuy L h 25% 25-5% 5-75% 75-1% F k b u yu h cuy? F k b u u yu h cuy? L h 25% 25-5% 5-75% 75-1% Hw f yu cpy hv u f p fu ch? 25 2 F k b u yu h cuy F k b u u yu h cuy L h 25% 25-5% 5-75% 75-1% F k b u yu h cuy? F k b u u yu h cuy? L h 25% 25-5% 5-75% 75-1%

40 I-Hu Pc Bchkg Suvy Wh h vg ub f py c pf p h? F k b u yu h cuy F k b u u yu h cuy L h L h M h 1 F k b u yu h cuyi F k b u u yu h cuy M h Wh h vg ub f fu ch pf p h? F k b u yu h cuy F k b u u f yu h cuy L h L h M h 3 F k b u yu h cuy F k b u u f yu h cuy M h

41 I-Hu Pc Bchkg Suvy Wh vw vg kg f pp k u f yu cpy? Chck h ppy. I-Hu Tk Cu 64% -Ay Tk P 56% Oh I-Hu Lg Cu 33% Mkg Dp 45% Ou Cu 4% 7% 6% 5% 4% 3% 2% 1% % I-Hu Tk Cu -Ay Tk P Oh I-Hu Lg Cu Mkg Dp Ou Cu Oh (p pcfy) Oh I-Hu -Ay P Tk, D & Ifg Gup Cp Cuc -Ay, -TM g ff Rv bu u Cpc Mufcu p p Wh vw wb c f pp k u f yu cpy? Chck h ppy. I-Hu Tk Cu 62% -Ay Tk P 53% Oh I-Hu Lg Cu 28% Mkg Dp 4% Ou Cu 3% 7% 6% 5% 4% 3% 2% 1% % I-Hu Tk Cu -Ay Tk P Oh I-Hu Lg Cu Mkg Dp Ou Cu Oh (p pcfy) Oh I-Hu -Ay P Tk, D & Ifg Gup Cp Cuc -Ay, -TM g ff Th gcy wh pp h c Cpc Wb y vw f pp k ug by g p. Cpc p

42 I-Hu Pc Bchkg Suvy D yu cpy k p cvy pcp h cv vp f w puc vc? Y 52% 48% Y D yu cpy pv w k gu f h pp f vg / kg? Y 78% 22% Y D yu cpy pv w k gu f puc, puc pckgg / vc ffg? Y 78% 22% Y

43 I-Hu Pc Bchkg Suvy Wh vw puc pckgg f pp k u f yu cpy? Chck h ppy. I-Hu Tk Cu 66% -Ay Tk P 51% Oh I-Hu Lg Cu 29% Mkg Dp 4% Ou Cu 4% Oh (p pcfy) N/A Tk, D & Ifg Gup Oh -hu pg Mchg Dp Cpc Suppy Ch 7% 6% 5% 4% 3% 2% 1% % I-Hu Tk Cu -Ay Tk P Oh I-Hu Lg Cu Mkg Dp Ou Cu Ov h p fv y, h yu cpy xp f k cv c, c h? Ic 57% Dc 27% Chg 16% Ic Dc Chg I 21, h x fc y, wh chg yu xpc yu cpy k xp? Ic 51% Dc 19% Chg 3% Ic Dc Chg

44 I-Hu Pc Bchkg Suvy Wh pcg f yu cpy k xp p: L h 25% 25-5% 5-75% 75-1% Dcy Iy Dcy Iy L h 25% 25-5% 5-75% 75-1% Hw w yu cpy x xp f k cv c by fuc h cu fc y? L h 25% 25-5% 5-75% 75-1% Schg Cc Ivg Tk Appc Mc Opp Cc Efc Lg (xcug cv) D N Fg Mc D N Efc Schg Cc Ivg Tk Appc Mc Opp Cc Efc Lg (xcug cv) D N Fg Mc D N Efc L h 25% 25-5% 5-75% 75-1%

45 I-Hu Pc Bchkg Suvy A cv cu ff g xp? Y 4% 6% Y D yu bu c py f x k xp (.. u cu c, chg c, c.)? Y 5% 5% Y D yu bu c py f k xp (.., vh, c.)? Y 2% 8% Y