OAK LODGE MEDICAL CENTRE Bu t Oak B oad a Edg a e Middlese HA AP Telepho e: E ail: oak.lodge@ hs. et We site:.oaklodge edi al e t e. o.uk Ope i g Hours Mo da to F ida. -. Closed et ee - p fo lu h E te ded Hours B Appoi t e t O l Wed esda, Thu sda, F ida a - a Nu se also a aila le Satu da -a - a o thl
WELCOME The tea at Oak Lodge o sists of GPs, Nu ses, Health a e Assista ts as ell as the P a i e Ma age a d e epio a d Ad i tea. F o i e to i e e also ha e addiio al do to s to help ith the de a d. We ofe a full Ge e al P a i e Se i e a d u a ious li i s. At Oak Lodge e ai to t eat all ou paie ts p o ptl, ou teousl a d i o plete o ide e. Oak Lodge is a t ai i g p a i e hi h ea s hospital do to s, edi al stude ts, health a e assista ts a d u ses spe d i e ith us i o de to gai e pe ie e. As a t ai i g p a i e ou edi al e o ds a e used fo edu aio al pu poses. Ba Health Che k & I u isaio s Ser i es Pro ided - Ba health he k takes pla e at si eeks of age a d a e ooked i othe a d a li i, to e see a do to. We also p o ide hild i u isaio s this is ooked ith the p a i e u ses. Tra el Cli i - Appoi t e ts a e ooked ith P a i e Nu se. Of ote e tai edi aio s a d a i es a e ha gea le. S oki g Cessaio - Please ook a appoi t e t ith the health a e assista t Fa il Pla i g Ser i es - All fo s of o t a epio a e dis ussed ith all do to s du i g a oui e appoi t e t - Coils a d I pla ts a e ited spe ial appoi t e t Mi or Surger - These o u s o a eekl asis. You ill e ooked i to a li i ate a oui e appoi t e t ith a do to.
DOCTO S AT OAK LODGE GP Part ers : D Lau e K Stephe so MBBChi Ca idge,d COG,M CGP,FP Ce ii ate Fe ale Tuesda - Mo i g / Wed esda - Mo i g F ida - Mo i g a d D Na ishta Se asia pillai MBBS Lo do, DCH, M CGP Fe ale Mo da - Mo i g/ Tuesda -Mo i g Wed esda -Mo i g/ Thu sda -Mo i g F ida - D Kaksha Shah MB, ChB Leeds,DCH, D COG,DFFP,M CGP Fe ale Mo da - Mo i g/ Wed esda Mo i g Thu sda Mo i g/ D Si a a a atha MB, BS Lo do,m CGP,DCH Male Mo da Mo i g Tuesda Mo i g/ Wed esda Mo i g Thu sda -Mo i g/ F ida D Ha le Da so MBBS Lo do, D C- OG, M CGP,FP Ce t Fe ale Mo da Mo i g/ Wed esda -Mo i g/ Thu sda -Mo i g F ida -Mo i g D Chui Kee BS Ho s, MBBS Lo, D COG, M CGP Male Mo da - Mo i g Tuesda -Mo i g/ Wed esda Mo i g/ F ida Mo i g/
D She l M Kapla MBBS, BS, DGM, D C- OG, DFS H, M CGP Fe ale Mo da Mo i g Tuesda Mo i g/ Wed esda Mo i g/ F ida -Mo i g D Vi to ia B ad u GP Asso iates: MBBS, BS, M CGP, D COG, DFS H Fe ale Mo da Mo i g / Wed esda Mo i g Thu sda -Mo i g/ F ida -Mo i g D Ha ah Ba tlet MBCHB, M CGP Fe ale Mo da Mo i g Thu sda Mo i g/ D Stella Da Sil a MBBS, M CGP Fe ale Wed esda Mo i g Thu sda F ida Mo i g/ D Ya i i ao MBBS, BS Ho s, D COG, DCH Fe ale Tuesda Mo i g/ Thu sda Mo i g/ F ida Mo i g/ I di idual sessio i es fo ea h do to a e sho i the ta le a o e. Please ote that so e do to s spe d thei sessio s seei g paie ts at lo al u si g ho es a d the efo e a ot e o -site. Su je t to ha ge.
Appoi t e ts We ofe a a ge of sa e da a d p e- ooka le appoi t e ts, a d ofe a telepho e t iage se i e dail. We also ha e a auto ated telepho e se i e ou a use e e he the su ge is losed to ake o a el appoi t e ts as lo g ou telepho e u e a d date of i th a e o e t o ou e o ds. Addiio all e ha e a e e ge list fo ea s a d u de at p o a dail asis, please all efo e a to e put o to the list. Please telepho e: fo appoi t e ts You a o also ook o li e-please ask the e epio ist ho to egiste. We ha e a te t essagi g se i e to e i d of ou appoi t e t. Please e su e e ha e the o e t o ile telepho e u e i ou e o ds. Ea h appoi t e t is o l i utes lo g a d please allo o e issue pe appoi t e t. We a ot see o e tha o e paie t pe appoi t e t. Let us k o if o e tha o e pe so i the fa il eeds to e see a d e ill ake the a i di idual appoi t e t. If ou a e late fo ou appoi t e t the do to o u se has the ight to efuse to see ou a d ill ask that ou ake a othe appoi t e t. If ou eed to a el a appoi t e t, hether it is i or al or e te ded hours, please tr to gi e hours oi e so that e a ofer it to so eo e else ho eeds it. Ho e Visits The do to s a t pi all see fou paie ts at the Su ge i the i e it takes to do o e ho e isit. Fo this easo e ask ou to ate d the Su ge if at all possi le. Ho e e e a isit ou at ho e if ou o diio a a ts it. Please e uest these as ea l as possi le a d e tai l efo e. a.
egist aio s All paie ts a e egiste ed ith the P a i e ut are allo ated a a ed GP ho is a pa t e of the p a i e, paie ts a e ot est i ted to ook appoi t e ts ith thei allo ated GP a d a ook appoi t e ts ith a GP i the tea. egist aio is ope to a o e ho esides i the P a i e a ea a d is eligi le fo NHS t eat e t. Whe ou o e to egiste please i g p oof of ou add ess uilit ill dated ithi the past o ths, oi ial photog aphi ID a d ou edi al a d. You ill e asked to o plete a egist aio fo. Please ote e a ot register a o e ho does ot ha e their NHS u er a d proof of address. Please o tai this efore o i g to the Surger. This u e a e fou d o ou edi al a d o f o ou p e ious do to. egist aio s a e a epted f o a dail. O e ou ha e o pleted ou egist aio ou ill e gi e a appoi t e t to see o e of ou Health a e assista ts; o l he ou ha e ate ded this appoi t e t, ou ill e o e a full egiste ed paie t. This appoi t e t e a les ou to gi e us i fo aio ega di g ou health eeds, edi aio a d aise a o e s. epeat P es ipio s If ou a e put o a epeat edi aio the do to the the e is o eed to ake a appoi t e t e e i e. The do to ill tell ou he ou eed a e ie. To o tai ou epeat p es ipio please i g o post ou epeat slip to the Su ge alte ai el ou a fa ou e uest to o e ail ou e uest to oak.lodge@ hs. et, ou a also go o li e a d ook a appoi t e t o e egiste ed ith this se i e at.paie t. o.uk. You also ha e a hoi e to egiste ith ou fa ou ite pha a to olle t it fo ou o e ui e at e epio ega di g othe a s to ake ou e uest a d deli e to ou ho e a eas p o ess. epeat edi aio a also e o de ed o li e, please e ui e at e epio. We ai to ha e epeat p es iptio s ead ithi o ki g da s, ut please allo so e ti e fo ou e uest to e p o essed effi ie tl.
Test esults You do to ill ad ise ou ho lo g ou a e pe t ou test esults to e p o essed. It is the paie ts espo si ilit to all fo thei esults. We ill ite to ou o l if ou esults a e a o al a d ou eed to see the do to. Please all ate p Mo da F ida fo esults Of ote, Blood tests a e ooked at Edg a e Co u it Hospital et ee. a d.. i g. Alte ai el the e epio ist a ook ou i to Edg a e fo ou test please ask at e epio Out of Hou s Whe the Su ge is losed please all ou out of hou s p o ide Ca e UK o : Fo ge e al edi al i fo aio a d ad i e ou a also o ta t NHS Call fro a pho e this is ot a e erge ser i e Othe Lo al Se i es The e a e othe se i es a aila le if ou a e u ell a d the su ge is losed ho e e please t to just use these se i es at eeke ds o i the e e i gs if it is eall e essa. At othe i es, please t to o ta t the su ge i st to dis uss ou ail e t ith the do to. This a e e ei ial to ou as the aii g i es at the Walk I Ce t e o A ide t a d E e ge a e up to hou s. Othe se i es i lude: -. A alk i se i e fo i o i ju ies is a aila le at Edg a e Co u it Hospital.. Fo se ious ill ess o i ju please ate d the ea est A ide t a d E e ge Depa t- e ts.. E ha ed se i e You a ook a appoi t e t to see a do to o the eeke ds o Mo da a d F ida e e i gs. This se i e is p o ided the lo al GP et o k, this ould ea ou a e a le to see a GP at a dife e t p a i e if o appoi t e ts a e a aila le at ou egula GP. Please ook alli g o at re epio.
Staf Pra i e Ma ager Caroli e Peters-O D er Is espo si le fo the s ooth u i g of the p a i e. If ou ha e a o e ts, suggesio s to ake a out the se i es p o ided the su ge, these should e ade to Ca oli e at the Su ge ia ite lete o e ail o oak.lodge@ hs. et. Pra i e Nurses )afei o Vla haki a d Da ielle Da iel a e ou p a i e u ses. The p o ide a a ge of se i es to paie ts. These i lude, Well pe so he ks, Health p o oio li i s, Ch o i disease o ito i g, Fa il pla i g, Ce i al s ea tests, S oki g essaio, as ell as ge e al ad i e o diet a d health a e. Ca ilia A d us a d Del Leao a e ou health a e assista ts. The a e a aila le fo e paie t health he ks a d lood p essu e he ks. Pra i e Re epio ists This is the tea ho look ate ou he ou a i e at the su ge o he ou telepho e. The a e t ai ed to deal ith ou ue ies. All staf ea a e adges a d should e eas to ide if a d also ill gi e ou thei i st a e he taki g ou telepho e all. Distri t Nurses A tea of dist i t u ses a e a aila le to p o ide o i ui g a e o e ou lea e hospital. A ho e isii g se i e is a aila le fo those ho a e house ou d. Cou sellors We ha e a Cou sello ata hed to the Su ge. Please dis uss ith the Do to if ou feel ou eed this se i e.
Help us to help ou Hi ts a d Tips -Do ot all the su ge et ee. a d. a u less ou e ui e a sa e da appoi t e t. - Keep us i fo ed of a ha ge of add ess a d o ta t telepho e u e. This is espe iall i po ta t if ou a e ha i g t ou le usi g the auto ated telepho e s ste o ish to e ei e appoi t e t e i de s o p a i e updates te t. - Be o i e fo ou appoi t e t - Make a appoi t e t fo ea h pe so ho ishes to e see - Use the self he k i a hi e i the f o t lo - Tell us if ou eed to a el a appoi t e t ith hou s oi e. - Call fo Ho e Visits efo e. a - i g fo test esults ate oo. Paie t Pari ipaio Group At Oak Lodge e a e dedi ated i liste i g to ou patie t s ideas a d suggestio s a d the efo e a e p oud to sa e ha e a a ti e Patie t Pa ti ipatio G oup. The Patie t Pa ti ipatio G oup o sists of e isti g patie ts ho a e i ol ed i the u i g of the p a ti e. We hold eeti gs o a ua te l asis a d a e a g eat oppo tu it fo the e e s of the g oup to get i ol ed i i p o i g of ou se i es. Fo o e i fo atio o if ou a e i te ested i getti g i ol ed the please i fo o e of the e eptio staff o isit ou e site at.oaklodge edi al e t e. o.uk. Well ei g Ser i e We a e offe i g a ell ei g se i e to e isti g patie ts a d hi h is auto ati all ei g olled out to e patie ts du i g egist atio, o pleti g a uestio ai e. This is a oppo tu it to get to k o ou patie ts a it ette a d allo us to sig post patie ts to suita le se i es that a e ot edi all elated. We ha e Health Cha pio s ho a e patie ts of the su ge, thei ole is to ad ise ou o issues that a e affe ti g ou health a d ell ei g, to also sig post ou to the o e t se i es. You a see the i the aiti g oo gi i g out i fo atio a d ide tif i g the o e t suppo t fo ou.
ights a d espo si ilit We ai to t eat ou paie ts ou teousl at all i es a d e pe t ou paie ts to t eat the staf i a si ila l espe ful a. Oak Lodge Medi al Ce t e ope ates a poli of )e o Tole a e. If ou a e dis i i ato, a usi e o iole t to a ds a o e o the p e ises e ese e the ight to e o e ou f o ou list a d i fo the Health Autho it a d possi l the poli e. A io a e take agai st a o e th eate i g o assauli g ou staf. Paie ts ho pe siste tl do ot ate d fo ooked appoi t e t DNA S a e asked to egiste ith a othe P a i e. Use of Pe so al I fo aio The P a i e a ages the o ide ialit of ou edi al e o ds i a o da e ith the Data P ote io A t. Please ote that edi al e o ds a e su je t to i spe io the P i a Ca e T ust o its e ui ale t, fo the pu pose of i a ial audit. e o d alidaio a d esea h. Should ou ish ou e o ds to e e luded f o su h i spe io o use, please speak ith e epio staf. F eedo of I fo aio The F eedo of I fo aio A t o liges the p a i e to p odu e a Pu li aio S he e. A pu li aio s he e is a guide to the ' lasses' of i fo aio the p a i e i te ds to oui el ake a aila le. This s he e is a aila le f o e epio
Maki g a Co plai t We ai to deli e high ualit of se i e ith a ope a d ho est app oa h. Ho e e at ti es ou a feel e ha e falle elo the sta da ds, if so e eed to k o a out it. You a ake a o plai t o all o i iti g. If o all the a staff e e ill take all the details of the o plai t a d pass this to the P a ti e Ma age. If i iti g ou ill e ei e a a k o ledg e t ithi o ki g da s a d a esti atio of the ti es ale fo a full espo se. A op of the P a ti e Co plai ts P o edu e is a aila le. Please ask fo a op if e ui ed. NHS E gla d Oak Lodge ope ates u de the auspi es of NHS E gla d Thei o ta t details a e: - NHS E gla d PO Bo eddit h B PT Tel:
Ou P a i e A ea is outli ed a o e ut fo o e detailed i fo aio of ou P a i e A ea please go to: - htp:// aps.google. o / aps/ s? sid=. fa d f & sa= &ie=utf &ll=.,-. &sp =.,. &t= &z= & ps = > The e is disa led a ess a d toilet fa iliies Disa led Fa iliies Tra sport B Ca : Pa ki g is p o ided i the a pa k at the ea of the uildi g, a essi le f o No th oad. Pa ki g fees do appl. B Bus: outes,,,, stop outside o passes ithi eas alki g dista e. B Tu e: The P a i e is a i ute alk f o Bu t Oak Staio o the No the Li e.