The HDR student experience

Transcription

1 Australian International Education Conference 2013 The higher degree research student experience Will Archer Kevin Brett i-graduate All materials strictly copyright IGI Services 2013 The International Graduate Insight Group (i-graduate) is an independent benchmarking and research service, delivering comparative insights for the education sector worldwide The Student Barometer is the largest annual study of students in the world, with feedback from close to 2 million respondents Used throughout the sector to target resourcing and investment in marketing, services, teaching and support for students i-graduate surveys implemented by 1200 education institutions worldwide Running in 26 countries across 5 continents Australia 2013: 28 universities 2 1

2 Internal review Invite student feedback Implementation of changes Collect Student Feedback Resource allocation Closing the loop... Aggregate and compare Prioritisation Report-back Interpretation Institution-level Disaggregation Dissemination Copyright IGI Services Ltd 2010 Why our interest in Higher Degree Research (HDR)? AIEC presentations on aspects of the student experience i-graduate sponsors the award for the outstanding PGR thesis IEAA award. Dr Janice Boey. Addressing gender blindness in research on international education. Marketing for HDR students an intriguing subject HDR student experience a hot topic - not covered at AIEC Tracking HDR experience and Australia does well Disseminate findings to stimulate debate & further research HDR, RHD, PGR, Professional & Coursework: different models Note differences in funding Australia and other countries 4 2

3 The dimensions of HDR in Australia (30% of HDR cohort) No of HDR students in Australia (Pivot table Oct 10, 2013) 42,952 domestic; 18,938 international; 61,890 total 2012 ISS 85% int research student respondents scholarships or stipends from home country or Australia Aust Govt support for int PG students 2011: $293 million Aust uni PGR Scholarships & stipends 2011: $244.3 million (AEI Research Snapshot; and from AUIDF benchmarking 2012) 5 Why our interest in Higher Degree Research (HDR)? Australia invests over a half billion dollars to attract and support international postgraduate students. HDR graduates crucial to a strong and productive research workforce which will support innovation, educate the next generation and drive productivity improvements across the economy. What s the return on this investment? 6 3

4 Perspectives on the student experience Different definitions - with institution centred and student centred approaches. (Baird) Socio economic; cultural & gender denominated. (Boey) Credentialed, academic, and service provision elements as to what students want and expect Expectations regarding employment and career Shift in emphasis from student as learner to student as invited member of a local community, as consumer, as potential member of the workforce. Reflected in legislation, in codes of practice, in statement of intent and by the students themselves, in the actions of students, staff and the community 7 The experience economy. The experience economy (Pine & Gilmore; Suter): expectations for a quality service experience as the post service economy: experience is transforming, beyond finite: from amusing to life changing four realms of experience : entertainment; educational; escapist; aesthetic; other building preferred futures: Creating an experience in a destination or life changing event? (From a beach & tourism approach to Future Unlimited). What are the unmet needs of students? What experiences do we do well? What don t work? Where are the opportunities? 8 4

5 Overview Summary Pre - Arrival Experience Appendix Survey Overview National Trends Key Findings Recommendations Destination Choice Application Careers Expectations Arrival Learning Living Support Agents Additional Info Questionnaire 5

6 Propensity to recommend Australia ISB (22977) Undergraduate (11900) Postgraduate course work (7523) Higher degree research (2931) 30% I would actively encourage people to apply 28% 31% 36% 48% If asked, I would encourage people to apply 49% 48% 45% 18% I would neither encourage nor discourage people to apply 19% 17% 16% 3% If asked, I would discourage people from applying 3% 3% 3% 1% I would actively discourage people from applying 1% 1% 1% Would you recommend the institution to others thinking of applying here?

7 Benchmarking arrival Australia ISB % ISB +/- % p ARRIVAL AVERAGE 85.1% 83.6% 1.7% ARRIVAL OVERALL 89.0% 87.4% 1.6% 0.08 Finance Office 92.6% 88.3% 4.3% 0.01 Bank account 92.4% 78.5% 13.9% 0.00 University orientation 88.9% 87.5% 1.4% 0.03 Formal welcome 88.5% 87.8% 0.7% 0.05 Meeting staff 88.2% 88.6% -0.4% 0.25 Home friends 87.4% 86.2% 1.2% 0.22 Other friends 86.9% 86.7% 0.2% 0.00 Local orientation 86.9% 84.4% 2.5% 0.00 Registration 86.4% 87.1% -0.7% 0.05 First night 86.1% 82.6% 3.5% 0.00 Accommodation Office 85.3% 82.2% 3.1% 0.00 Health insurance 83.3% 83.9% -0.6% 0.83 Social activities 83.1% 82.3% 0.8% 0.19 Welcome 82.4% 77.2% 5.2% 0.00 Study sense 82.1% 82.4% -0.3% 0.01 Accommodation condition 82.0% 80.3% 1.7% 0.81 Internet access 75.9% 80.8% -4.8% 0.00 Host friends 72.7% 73.3% -0.6% 0.00 Contact to response 83.0% 85.8% -2.8% 0.00 Response to offer 74.6% 78.3% -3.7% 0.00 **Arrival elements asked to students who arrived in the past 4 months *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink 13 Benchmarking arrival (Undergraduate students) Australia ISB % ISB +/- % p ISB ARRIVAL AVERAGE 85.6% 84.2% 1.8% 68 ARRIVAL OVERALL 90.2% 87.7% 2.5% Bank account 91.9% 77.9% 14.0% Finance Office 91.8% 87.5% 4.3% University orientation 88.9% 86.9% 2.0% Formal welcome 88.8% 88.3% 0.5% Meeting staff 88.5% 87.7% 0.8% Accommodation Office 87.6% 85.7% 1.9% First night 87.6% 84.4% 3.2% Other friends 87.5% 87.2% 0.2% Local orientation 86.8% 85.2% 1.6% Registration 86.3% 86.7% -0.4% Home friends 85.8% 84.3% 1.5% Accommodation condition 85.1% 82.7% 2.5% Health insurance 84.7% 83.4% 1.3% Study sense 83.7% 82.3% 1.4% Social activities 83.0% 83.6% -0.6% Welcome 82.4% 79.2% 3.2% Host friends 76.1% 77.8% -1.7% Internet access 74.2% 77.3% -3.1% Contact to response 82.3% 85.9% -3.6% Response to offer 75.8% 78.5% -2.7% **Arrival elements asked to students who arrived in the past 4 months *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

8 Benchmarking arrival (Higher degree research students) Australia ISB % ISB +/- % p ISB ARRIVAL AVERAGE 84.2% 83.1% 0.9% 23 ARRIVAL OVERALL 88.4% 87.6% 0.9% Meeting staff 93.5% 92.6% 0.9% Finance Office 93.4% 89.1% 4.2% Bank account 92.6% 81.4% 11.2% Registration 89.9% 87.2% 2.7% Other friends 87.1% 85.9% 1.3% University orientation 86.6% 85.4% 1.2% Home friends 86.6% 84.8% 1.8% Study sense 86.5% 85.5% 1.1% Formal welcome 85.1% 85.8% -0.7% Local orientation 84.4% 84.0% 0.4% First night 83.9% 82.2% 1.7% Welcome 83.8% 75.2% 8.6% Social activities 82.0% 82.6% -0.7% Accommodation Office 79.9% 80.4% -0.5% Health insurance 77.4% 82.8% -5.4% Accommodation condition 76.8% 79.0% -2.3% Host friends 74.2% 71.4% 2.8% Internet access 71.7% 84.0% -12.3% Contact to response 84.5% 86.1% -1.6% Response to offer 72.4% 79.0% -6.6% **Arrival elements asked to students who arrived in the past 4 months *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

9 Benchmarking learning Australia ISB % ISB +/- % p LEARNING AVERAGE 84.8% 84.7% -0.1% LEARNING OVERALL 84.8% 86.2% -1.4% 0.00 Expert lecturers 91.8% 92.6% -0.8% 0.00 Online library 91.8% 88.9% 2.8% 0.00 Virtual learning 91.2% 89.3% 1.9% 0.02 Managing research** 90.3% 89.0% 1.3% 0.68 Academics' English 90.0% 90.9% -0.9% 0.00 Laboratories 89.6% 89.7% -0.1% 0.00 Physical library 89.0% 87.8% 1.2% 0.00 Class size 89.0% 87.0% 1.9% 0.00 Multicultural 88.9% 89.5% -0.6% 0.00 Technology 88.9% 88.2% 0.7% 0.00 Course content 88.6% 87.6% 1.0% 0.00 Learning spaces 88.3% 88.8% -0.6% 0.00 Topic selection** 87.9% 86.9% 1.1% 0.87 Language support 87.3% 86.8% 0.4% 0.00 Research 86.6% 84.8% 1.8% 0.16 Good teachers 86.4% 87.1% -0.7% 0.00 Learning support 86.4% 87.0% -0.6% 0.00 Assessment 86.0% 87.4% -1.4% 0.00 Quality lectures 85.6% 88.0% -2.4% 0.00 Course organisation 84.5% 84.2% 0.3% 0.00 Marking criteria 82.1% 82.2% -0.2% 0.00 Performance feedback 81.5% 82.1% -0.7% 0.00 Employability 74.7% 75.5% -0.8% 0.00 Careers advice 68.2% 69.9% -1.7% 0.00 Opportunities to teach** 65.6% 70.8% -5.2% 0.00 Work experience 63.7% 65.6% -1.9% 0.00 **Postgraduate students only *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink 17 Benchmarking learning (Undergraduate students) Australia ISB % ISB +/- % p ISB LEARNING AVERAGE 84.8% 84.7% 0.0% 106 LEARNING OVERALL 84.1% 85.6% -1.5% Expert lecturers 91.6% 92.6% -0.9% Online library 91.1% 88.4% 2.7% Virtual learning 90.9% 89.4% 1.5% Laboratories 90.0% 89.7% 0.3% Class size 89.3% 86.7% 2.7% Multicultural 88.9% 89.2% -0.3% Academics' English 88.8% 89.5% -0.7% Course content 88.6% 87.6% 0.9% Physical library 88.1% 87.4% 0.7% Technology 87.8% 87.7% 0.1% Learning spaces 87.7% 88.4% -0.7% Language support 87.3% 87.0% 0.3% Research 86.0% 83.5% 2.5% Good teachers 85.5% 86.0% -0.5% Quality lectures 85.0% 87.0% -1.9% Learning support 84.5% 85.8% -1.3% Assessment 84.4% 86.3% -2.0% Course organisation 83.9% 83.9% -0.1% Marking criteria 79.9% 80.0% -0.1% Performance feedback 79.3% 79.8% -0.5% Employability 76.0% 76.2% -0.2% Careers advice 70.0% 71.2% -1.2% Work experience 66.2% 66.9% -0.7% **Postgraduate students only *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

10 Benchmarking learning (Higher degree research students) Australia ISB % ISB +/- % p ISB LEARNING AVERAGE 87.3% 86.0% 1.0% 48 LEARNING OVERALL 88.5% 87.3% 1.1% Academics' English 96.4% 96.5% 0.0% Physical library 93.5% 88.6% 5.0% Online library 93.5% 88.3% 5.1% Assessment 93.4% 91.6% 1.8% Expert lecturers 93.4% 92.9% 0.5% Good teachers 92.8% 91.3% 1.5% Learning spaces 92.6% 90.0% 2.6% Virtual learning 91.7% 88.4% 3.3% Course content 91.7% 89.3% 2.3% Learning support 91.6% 90.1% 1.5% Multicultural 91.4% 90.7% 0.7% Marking criteria 91.3% 88.8% 2.4% Research 91.0% 89.4% 1.6% Topic selection** 90.9% 89.6% 1.3% Performance feedback 90.5% 88.2% 2.3% Managing research** 90.5% 89.0% 1.4% Technology 90.4% 87.2% 3.3% Language support 88.3% 86.2% 2.0% Laboratories 85.5% 87.4% -1.9% Employability 73.1% 75.6% -2.5% Careers advice 67.1% 70.1% -3.0% Opportunities to teach** 65.5% 70.8% -5.2% Work experience 62.8% 65.6% -2.8% **Postgraduate students only *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

11 Benchmarking living Australia ISB % ISB +/- % p LIVING AVERAGE 78.1% 78.8% -1.3% LIVING OVERALL 86.9% 86.8% 0.1% 0.00 Campus environment 90.5% 90.1% 0.4% 0.00 Eco-friendly attitude 89.6% 89.2% 0.3% 0.00 Good place to be 88.3% 87.7% 0.6% 0.00 Home friends 88.0% 86.3% 1.7% 0.04 Campus buildings 87.5% 87.2% 0.3% 0.00 Other friends 86.4% 87.2% -0.8% 0.00 Safety 85.9% 88.8% -2.9% 0.00 Worship facilities 85.6% 83.0% 2.5% 0.01 Accommodation access 84.6% 86.1% -1.5% 0.00 Accommodation quality 83.8% 84.5% -0.6% 0.00 Host culture 82.4% 83.7% -1.2% 0.00 Social facilities 81.8% 79.6% 2.2% 0.48 Social activities 80.4% 81.2% -0.8% 0.00 Transport links uni 79.7% 82.6% -2.9% 0.00 Good contacts 77.3% 78.9% -1.6% 0.00 Visa advice 77.3% 81.5% -4.2% 0.00 Sport facilities 76.6% 79.7% -3.1% 0.00 Transport links 75.4% 80.6% -5.2% 0.00 Internet access 75.1% 80.9% -5.8% 0.00 Host friends 71.8% 72.9% -1.2% 0.00 Financial support 64.2% 60.7% 3.5% 0.00 Earning money 60.3% 53.3% 7.0% 0.00 Accommodation cost 51.0% 57.4% -6.3% 0.00 Living cost 50.8% 62.7% -11.9% 0.00 *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink 21 Benchmarking living (Undergraduate students) Australia ISB % ISB +/- % p ISB LIVING ) AVERAGE 77.8% 78.7% -1.4% 117 LIVING OVERALL 86.8% 86.5% 0.3% Campus environment 90.0% 89.8% 0.2% Eco-friendly attitude 89.4% 88.9% 0.5% Campus buildings 87.5% 87.1% 0.4% Home friends 87.4% 85.1% 2.2% Good place to be 87.0% 87.0% 0.0% Accommodation access 86.5% 87.6% -1.1% Other friends 86.4% 87.2% -0.8% Worship facilities 85.3% 83.2% 2.1% Accommodation quality 84.5% 84.3% 0.3% Safety 84.1% 87.4% -3.3% Host culture 82.8% 84.8% -2.0% Social facilities 80.6% 79.0% 1.6% Social activities 79.3% 81.4% -2.1% Transport links uni 78.7% 82.5% -3.8% Visa advice 77.8% 81.8% -3.9% Good contacts 77.2% 78.6% -1.4% Sport facilities 75.7% 79.8% -4.2% Transport links 74.7% 80.8% -6.2% Internet access 73.6% 78.5% -4.9% Host friends 73.2% 74.8% -1.6% Financial support 62.1% 59.6% 2.5% Earning money 61.0% 53.7% 7.3% Accommodation cost 52.9% 57.1% -4.3% Living cost 50.1% 60.9% -10.8% *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

12 Benchmarking living (Higher degree research students) Australia ISB % ISB +/- % p ISB LIVING ) AVERAGE 77.6% 78.5% -1.7% 68 LIVING OVERALL 86.6% 85.7% 0.9% Campus environment 90.4% 89.2% 1.2% Good place to be 89.9% 88.2% 1.7% Eco-friendly attitude 89.5% 87.6% 1.9% Safety 89.3% 89.2% 0.1% Home friends 88.3% 84.4% 3.9% Other friends 87.5% 86.3% 1.3% Campus buildings 85.1% 83.1% 2.0% Worship facilities 84.5% 83.1% 1.4% Host culture 82.8% 82.6% 0.2% Social facilities 82.3% 79.3% 3.0% Accommodation quality 80.8% 84.5% -3.6% Social activities 80.3% 80.2% 0.1% Good contacts 79.5% 81.0% -1.5% Accommodation access 78.3% 76.7% 1.6% Sport facilities 78.1% 82.8% -4.7% Visa advice 77.8% 81.4% -3.6% Transport links uni 76.8% 81.7% -4.9% Internet access 74.1% 85.6% -11.5% Host friends 72.8% 72.4% 0.4% Transport links 71.1% 78.3% -7.2% Financial support 70.7% 65.4% 5.3% Earning money 59.4% 59.8% -0.4% Living cost 50.2% 63.8% -13.6% Accommodation cost 42.5% 55.4% -12.9% *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

13 Benchmarking support Australia ISB % ISB +/- % p SUPPORT AVERAGE 90.9% 89.2% 1.9% SUPPORT OVERALL 89.2% 88.2% 1.0% 0.99 Student Advisory 94.7% 91.2% 3.5% 0.00 Students' Union 94.6% 92.3% 2.3% 0.00 Disability Support 94.5% 91.6% 2.9% 0.00 Faith Provision 94.2% 92.6% 1.6% 0.15 Graduate School** 93.7% 94.7% -0.9% 0.08 IT Support 93.2% 91.6% 1.6% 0.99 Clubs/societies 92.6% 91.8% 0.7% 0.00 International Office 92.5% 91.3% 1.2% 0.00 Counselling 91.8% 89.1% 2.6% 0.00 Halls Welfare 91.7% 89.2% 2.5% 0.00 Health Centre 90.7% 88.9% 1.8% 0.00 Finance Office 90.6% 86.7% 3.9% 0.00 Accommodation Office 84.6% 81.1% 3.5% 0.00 Careers Service 83.8% 85.2% -1.5% 0.00 Catering 80.1% 78.0% 2.1% 0.00 **Postgraduate students only *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink 25 Benchmarking support (Undergraduate students) Australia ISB % ISB +/- % p ISB SUPPORT AVERAGE 90.6% 88.5% 1.9% 66 SUPPORT OVERALL 89.0% 87.8% 1.2% Student Advisory 94.3% 91.1% 3.2% Students' Union 93.9% 92.4% 1.4% Disability Support 93.8% 90.2% 3.6% IT Support 93.7% 91.7% 2.0% Faith Provision 93.6% 92.6% 1.0% International Office 92.3% 91.1% 1.2% Clubs/societies 91.9% 91.9% 0.0% Counselling 91.4% 89.4% 2.0% Halls Welfare 91.0% 89.8% 1.2% Health Centre 90.7% 88.4% 2.4% Finance Office 89.3% 86.0% 3.3% Careers Service 86.3% 86.3% -0.1% Accommodation Office 86.2% 82.5% 3.7% Catering 79.4% 77.9% 1.5% **Postgraduate students only *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink

14 Benchmarking support (Higher degree research students) Australia ISB % ISB +/- % p ISB SUPPORT AVERAGE 91.1% 89.7% 1.8% 28 SUPPORT OVERALL 90.1% 88.2% 1.9% Disability Support 97.7% 95.4% 2.3% Student Advisory 96.2% 92.0% 4.2% Students' Union 95.5% 93.7% 1.8% Halls Welfare 95.2% 89.4% 5.9% Graduate School** 93.7% 94.4% -0.6% Faith Provision 93.3% 93.6% -0.2% International Office 93.3% 91.8% 1.5% Clubs/societies 93.0% 93.5% -0.5% Finance Office 92.3% 85.9% 6.4% Counselling 91.7% 88.3% 3.5% IT Support 91.3% 89.9% 1.4% Health Centre 90.7% 90.0% 0.7% Careers Service 82.6% 86.5% -3.9% Accommodation Office 79.7% 78.3% 1.4% Catering 79.5% 76.2% 3.3% **Postgraduate students only *Independent samples t-test, institution versus ISB, significant differences (p<=0.05) are highlighted in pink 27 t=no 14

15 Oxford Barometer sample 2 slides

16 31 Demo slides 2 slides

17 33 Demo slides 2 slides

18 tly copyright IGI Services

19 Australia provides a quality HDR experience. Do we promote this? Competition an Australian doctoral brand? UK approx 50% of all HDR students are international France, USA over 35% - competing for the top students Australia Future Unlimited: does it position Australia as a research destination? HDR strategies: State, national and international positioning Potential: building on a strong base Dual programs, offshore provision and support 37 The living experience as risk - disparity between expectation & experience Expectation management: costs of living & accommodation Transport, particularly after hours Security on transport routes Opportunities for work related experiences Communicating careers guidance and support Role of the Graduate School/s in fostering links and building a research community Community links for a four year immersion

20 Australian HDR experience is unique. Decision making & recruitment of a discerning clientele Variable websites what are your institutional strengths? Where is the evidence that this is a strength? (Rankings) The application and enrolment process varies considerably need to tune this process The discerning client: A website specific to the HDR student? Programs, supervisors, scholarships, cost of living (with a family), HDR student community specific to this group An experience to match 39 Personal recommendation is the single greatest influence on choice of country and the choice of institution What today s students say, and where they say it determine future flows: lifelong relationship of HDR students with University To influence opinion is to ensure we are meeting and exceeding expectations Students enjoy a world of choice: ensure the HDR experience is world class 20

21 Contact details For further information about the Student Barometer contact Kevin Brett. Canberra For further details of any of our other research services, please contact Shejeen Mostafa International Graduate Insight Group Offices 29 Harley Street London W1G 9QR t +44 (0) f +44 (0) info@i-graduate.org Mathenesserlaan NL 3021, HD Rotterdam t f info@i-graduate.org Connecticut Avenue NW, Suite 1000 Washington, DC t f info@i-graduate.org