August 2017 HCS Migrations Partner Instructions
HCS Migrations Two types of migrations 1. Customer owned UCM licenses to partner owned HCS licenses for the same customer, or partner owned UCM licenses used for providing managed services to customers to partner owned HCS licenses (toplevel HCS-MIG-K9) 2. Partner owned UCM licenses for partner s own internal use to HCS licenses (top-level HCS-MIG-PTR-INT-K9) This deck is focused on the first (HCS-MIG-K9)
What kinds of customer licenses can be migrated? CUWL Standard, CUWL Pro, UCL Enhanced Plus UCL Enhanced UCL Basic HCS Standard HCS Foundation OR HCS Standard HCS Basic OR HCS Foundation OR HCS Standard 12 months of SWSS must be ordered for all licenses UCL Essential is not eligible for migration to HCS
Migration Licenses enjoy special pricing License Type Regular License List Price Migration License List Price HCS Standard $411 $297 HCS Foundation $261 $188 HCS Basic $156 $119 SWSS is priced at the same level as for regular licenses, and must be purchased at regular discounts, no promotional pricing or credit on remaining term is applicable.
SKU Guide for Migrating to HCS Solution Current Product (Pre v10.x) HCS License to migrate to Top Level SKU License SKU* SWSS CUWL STD/CUWL PRO/ BE6K / BE5K UWL BE3K Collab/USOL/UCL Enhanced Plus UCL Enhanced/CME / UC500/CM 3.x, 4.x Device RTU BE6K/5K/3K Enhanced/ UCL Basic/ UC500/UC320/BE6K/5K/3K Basic/ VCS UCL Essential UC500 UC320 BE6K/5K/3K Essential HCS STD HCS-MIG-K9 HCS-STD-MIG CON-HCS-STDMIG HCS FND HCS-MIG-K9 HCS-FND-MIG CON-HCS-FNDMIG HCS STD HCS-MIG-K9 HCS-STD-MIG CON-HCS-STDMIG Not eligible ECMU/SWSS must be purchased for a minimum of 12 months
License Migration Overview
HCS Migrations: Process Overview 1. HCS Partner Enrolls in HCS Partner Pricing Program via PPE* Accepts/Declines HCS HCS terms and conditions 2. HCS Partner Registers the HCS Migration Opportunity in CCW Registers Migration Opportunity** Initiates Order for Migration License/SKUS 3. HCS Partner emails the hcs-license@cisco.com mailer Email with a License Migration form is sent to Customer Customer returns Migration form with email for C2A 4. Approve Registered Migration Opportunity Licensee Receives email with a C2A link Accepts/Declines Notice of License Termination Cisco Approves / Declines HCS Partner registered opportunity Releases HCS order if Compliant. C2A is the agreement for license termination of old licenses De-activates end-customer premise-based UC licenses within 1 year of receiving enduser s termination * Partners who have completed enrollment in the HCS Partner Pricing Program in PPE can skip this step. ** If order being placed is for HCS licenses only, the deal registration can be skipped and a quick quote can be used to access discounts on HCS licenses
HCS Migrations: Process Overview Partner enrolls in HCS PPE Program*/accepts T&Cs Yes Migration licenses only deal? No Partner creates quick quote for migration licenses and places order Partner creates quick quote for migration licenses and places order Partner registers migration opportunity and places order for endpoints/gateways Partner provides end-customer user/license data for migration Cisco request for license termination to end-customer Cisco approves/declines registered migration opportunity and releases approved order *Partners who have completed enrollment in the HCS Partner Pricing Program in PPE can skip this step.
HCS Migrations Partner Resources HCS Partner PPE Enrollment http://www.cisco.com/go/ppe Collaborate Everywhere(Partner Central) http://www.cisco.com/c/en/us/partners/sell-integrate-consult/incentivespromotions/collaborate-everywhere-promotion.html Collaborate Everywhere Overview Presentation How to Register a Deal Presentation Terms and Conditions Marketing/Demand Generation Support (Partner Central) http://www.cisco.com/c/en/us/solutions/hosted-collaboration-solution/hcspartners/sales-resources.html Copy Blocks Email Templates White Paper/Case Studies Web Banners Event Planning
HCS Migrations Partner Resources Considering building a cloud practice to capture the market transition? Learn about and enroll in Cisco s Cloud Services Reseller Program: http://www.cisco.com/web/partners/pr11/mscp/reseller.html Competitive cloud license migration offer available through participating HCS partners Actual end customer offer determined by HCS partner Cisco Cloud Reseller Program Video: http://www.cisco.com/web/solutions/trends/cloud/cloud_forpartners.html?bclid=null&bctid=2402785825001
PPE Enrollment Overview HCS Migrations Partner PPE Enrollment http://www.cisco.com/go/ppe Person enrolling must have administrative access to PPE to enroll in the program Must have legal authority to accept T&C s on behalf of partner Partner must be either Cisco Powered HCS partner (must have completed audit) OR enrolled in FastStart MoU for HCS to be eligible for HCS Migrations Enrollment involves acceptance of T&C s. Enrollment is valid for 1 year at the end of which partner must re-enroll. Note: If HCS Migrations does not show up as a potential program in PPE, partner may need to enroll in FastStart MoU for HCS first. This is also available on PPE but has a manual approval step. Be careful to enroll in FastStart MoU for HCS and not FastStart MoU for HCS CC, unless you are a contact center partner (in which case, you should enroll in both)
License Migration
Promotion & License Migration Overview To take advantage of the offer, partners must create a quote through CCW Quote Registration and ensure that the existing UCM licenses are retired through Cisco s Click to Accept Terms
After Promotion Approval, the Partner contact on the deal will receive the C2A email below.
Click to Accept *