" " "The impact of Incentives on improving the performance of the Employees In the Public Sector institutions In Jordan"

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Transcription:

" " "The impact of Incentives on improving the performance of the Employees In the Public Sector institutions In Jordan" An Applied Study on the Greater Amman Municipality م 2013

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ن "The impact of Incentives on improving the performance of the Employees In the Public Sector institutions In Jordan" By Ghazi hasan odeh alhalaybeh Supervisor Prof Dr. Mohammed alnoaemi Abstract This study aimed to investigate the impact of incentives on improving the performance of the employees of Greater Amman Municipality. A Stratified random sample,which was chosen, consisted of 150 employees of managers, heads of departments and administrators in Greater Amman Municipality representing 33% of the population of the study which consisted of 449 employees. To achieve the objectives of the study, the analytical descriptive approach and SPSS were used. The results of the study were as follows: 1. The level of the financial and moral incentives was low. 2. The level of the social incentives and the performance was medium. 3. There was a strong linear correlation between using incentives and improving the performance of the Greater Amman Municipality s employees. 4. There were significant differences due to the sex variable in favor of males and to the job title variable in favor of head of department and to years of experience variable in favor of those who have little experience. And there were no significant differences attributed to the scientific qualification. In light of these results, the researcher recommended the following : 1. The necessity to support, enhance and guide the positive work relation between the employees( official and non official) an away that is consistent with the objectives of the Amman Municipality. 2. Strengthen the theme of team work as a moral motivation to get to the planned levels of performance.

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46 150 (2-3) 60 37 352. 150 0.082 = 449 37 : :. 82 : 12.3 = 150 0.082 (150) :. 12 150 (150) (6-3) (5-3) (4-3) (3-3) : :

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62 " " (2.86) (4.34) ( ) " (0.940) (4.11) " (1.218) (2.86) () " (1.68) " (1.142) (2.86). : : :

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64 " (3.15) (2.16) (1.198). 2.4 : (α 0.05) (5-4) (5-4) Sig * T Β Sig * DF F R 2 ) ( (R) 0.015 2.455 0.29 0.00 3 18.999 0.28 0.530 9 0 1 0.000 4.200 0.56 6 146 0.001 3.260 0.37 149 7 (α 0.05) :

65 (5-4) α 0.05) (0.530 ) R (0.281) (0.281) R2 ( (0.377 ) (0.566 ) (0.299) β (0.299 ) β F (0.377 ) (0.566) (α 0.05) (18.999) (α 0.05) :. : (α 0.05) :. (6-4)

66 (6-4) Sig * T Β Sig * DF 0.007 2.750 0.373 0.007 1 148 149 F (R 2 ) (R) 7.563 0.049 0.220 (α 0.05). : (6-4). ( 0.220) R ( 0.049) (0.049 ) R 2 (α 0.05) (0.373) β (7.563) F T (0.373) (2.750) T (α 0.05) (α 0.05)

67 :. (α 0.05) (α 0.05) :. : (7-4) Sig * T Β Sig * DF 0.000 7.016 0.579 0.000 1 F (R 2 ) (R) 49.227 0.250 0.500 148 149 (α 0.05). : (7-4) ( 0.500 )R (0.250 ) R 2 (α 0.05) ( 0.579 ) β ( 0.250)

68 F ( 0.579) آما بلغت قيمة T المحسوبة (α 0.05) (49.227) (α (7.016) وهي دالة عند مستوى (0.05 : (α 0.05). (α 0.05) :. (8-4) Sig * T Β Sig * DF 0.000 6.383 0.593 0.000 1 148 149 F (R 2 ) (R) 40.748 0.216 0.465 (α 0.05). :

69 (8-4) ) R (0.216) R2 (α 0.05) (0.465 (0.216) (0.593)β ) F (0.593) 6.383) T ( وهي (α 0.05) ( 40.748 (α دالة عند مستوى (0.05 :. (α 0.05) : (α 0.05). t : One Way ANOVA (α 0.05) :

70 t ( ) : (α 0.05) (9-4) t Sig 0.004 148 t 1.655 t 2.957 0.629 2.512 88 ذآور الفروق لدور التحفيز في تحسين الا داء إناث 0.518 2.225 62 لدى موظفي أمانة عمان الكبرى. : (9-4) (t) (2.957) (t) (α 0.05) (2.51) (1.655) (2.23) (α 0.05) :. (α 0.05) :.

71 One Way ANOVA ) ( : (α 0.05) (10-4) 0.601 2.393 0.800 2.618 0.596 2.411 0.526 2.297. : (10-4) : (11-4) One Way ANOVA

72 (11-4) SIG * F DF SOS S.O.V MS 0.162 1.84 0.659 2 1.317 0.358 147 149 52.565 53.882. : (11-4) (1.84) (F) (α 0.05) :. (3.06) (F) (α 0.05). (α 0.05) : One Way ANOVA ) (

73 (α 0.05) t ( ) (12-4) (12-4) t ( ) SIG t t 0.003 148 1.655 3.014 0.514 0.595 2.76 2.34 20 130. : (12-4) (3.014) (t) (α 0.05) *2.34)

74 :. (α 0.05) :. One Way ANOVA -5 5 ) ( 15 15-10 10.(α 0.05) (13-4) (13-4) 15-10 15 10-5 5 0.469 1.991 0.584 2.354 0.644 2.457 0.421 2.72. :

75 (13-3). (14-4) One Way ANOVA (14-4) SIG * F DF SOS S.O.V MS 0.000 7.095 2.285 3 6.856 0.322 146 149 47.025 53.882. : (14-4) (7.095) (F) (α 0.05) (2.666) (F) (α 0.05) :.

76 Scheffee. (15-4) (15-4) Scheffee 15-10 15 5 10 5 *0.7298 0.3664 0.2634 - *0.4663 0.1029 - - 0.3633 - - - - - - - أقل من 5 سنوات 2.72 من 5 إلى أقل من 10 سنوات 2.46 15 سنة من 10 إلى أقل من 2.35 أآثر من 15 سنة 1.99 (*) (14-4). : 15 5 5 ( *0.7298) 15 (2.72). (1.99) 10-5 (*0.4663) 15

77 (2.46) 10-5.(1.99) 15. ( 5 )

78 الفصل الخامس مناقشة نتاي ج الدراسة : : (1-4) (1.84).

79 ( 2011 م) ( 2010 م) ( 2010 م). (2-4) ) 2.24 (. (2011) Gana & Bababe ( 2010 م).

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81 مستوى التحفيز لدى أمانة عم ان الكبرى 3 2.5 2 1.5 Series1 1 0.5 0 البعد الاجتماعي البعد المعنوي البعد المالي (1-5). : (1-5).

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