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I.J' D 11 H On Emp ta loye rio Pu e s Un ic io Se n rvice C I Syn dica t des emplo v s de la. ll-- rr fon ctio n p u b l iq u e ore I 'On ta rio M E M O R A N D U M TO : A l l P res i de n ts w i th m em b e rs i n t he M i n i stry of Com m u n i ty a n d S o c i a l S e rvi ce s A l l Stewa rd s i n t h e M i n i stry of Comm u n ity a nd So c i a l S e rvi ce s FROM : Ru t h H a m i l to n, O PS S u p e rvi so r DAT E : J u n e 2 0, 2 0 1 3 SU BJ ECT : M i n i st ry of Com m un ity a nd Soc ia l Se rv ices ERC M inu tes - June 1 1, 2013 Atta c h e d, fo r yo u r i n fo rm a t i o n, a re th e m i n u tes of t h e a b ove ca pt i o n ed m e et i n g. P l e a se post o r ot h e rw i s e m a ke t h e m a va i l a b le to t h e m em b e rs i n yo u r wo r k p l a ce s. P le a se note a M E RC refe r ra l fo rm s ho u l d be u se d w he n refe r ri n g u n re s o l ve d lo ca l i s s ue s to t he m i n ist ry leve l. Th is fo rm is ava i lab le at h tt p : //www. o p se u. o rq /o p s/me rc/m ERC % 2 0Act io n %2 0Fo rm. p d f. U po n com p let i o n, t he d o c u m e n t s h o u l d b e fo rwa rd e d ca re of t h e J o b S e c u r i ty U n i t w i t h a l l s u p po rt i n g d o c u me n tat i o n e. g. m i n u tes, co r res po nden ce, etc. PLEASE NOTE : TH ESE M I N ISTRY M I N UTES WE RE PRE PARE D BY TH E E M PLOYE R AUTHO RIZE D FO R DISTRI B UTIO N : I N SO LI DARITY, Wa r re n (Smo key) Th om a s P res i d e n t Steve S ays e l l Su pervi so r /e l at. M in i stry of Commun i ty and Soci a l Se rvi ces ERC M in u tes - June 1 1, 20 13 O n ta ri o P u b l i c S e rv ice Em p l oye e s U n i o n 1 0 0 Le sm i l l R d., To ro n to, O n ta ri o M 3B 3P 8 S y n d i c at d e s em p l o y 6 s d e l a fo n ct i o n p u b l i q u e d e I ' O n ta r i o 1 0 0, ru e Le sm i l l, To ro n to (O n ta ri o) M 3B 3P 8

i n i s t y o f C o m m u n i ty a n d S o i a -- " ', [ E RC M e et i n g i R u tes D ate a n d T ime : Lo cat i o n : 9 a m -3 : 3 0 p m Boa rd room 3 0A 2 B l o o r S t. W., 3 0 th F l o o r 4 1 6-2 1 2-8 0 1 4 To l l F re e : 1-8 6 6-5 0 0-5 84 5 Co n fe re n ce I D : 7 3 87 0 03 F o r O P S E U : F o r th e E m p D oy e r : G u es ts : Re g rets : Roxa n n e Ba rne s ** (co -c ha i r), D y la n L i n e g e r, C i nd y Kraa kma n *, I h saa n K ha n *, Pam Sm ith S a n d y H e n d e rs o n ( co-c h a i r), M i ke M o rl e y, P atri c i a Kwa s n i k, N a n cy Sa u v e, S h e l l ey Un te rl a n d e r, A n n e -M a ri e Pe rts c h, S tep ha n ie B o rc s o k ( m i n ute s ) D e n i s e Co le, To n y Ma g ee, Ma g g ie Ke l l y, S he i la D ec u yp e r, Lo u i se Ro b s o n S te p h e n G e o rg e, S u s a n P e tte rs o n e *Atte n d a n ce v ia te leco n fe re n ce * *C h a i r U ss u e D i s c uss i o n A c t i o n Re q u i re d Review of i& lt N o u p d a te s. D ate ta b l e d : A p r il 1 6, 2 0 1 3 Ma na g eme nt a d v i se d C l u ste r 2. 0 i m p leme ntatio n wa s s u c ce s sfu l. M E RC M n N U T ES 1

M i n is try o f C o m m u n i ty a n d S o c i a l S e rv i c es M E RC M eeti n g M i n u tes FRO U p d ates FC M SIM ECA D ate Ta b led : D ate ta b l ed : J u n e 1 1, 2 0 t 3 M a n a g em e n t a d v i s e d t h ey a re a d d res s i n g th e s ystem d efe cts th ro u g h m o n th l y re l e a s e s u nti l e n d of ve n d o r wa rra n ty pe rio d. Management advised there is a range of staf comfort level with the new system and will co n ti n u e to ofe r tra i n i n g wh e re n e e d e d. T h e fl o o r wa l ke r ( FCMS S u bj ect M atte r Ex p e rts ) m o d e l i s co n t i n u i n g. O PSEU fo l l owe d u p o n th e i r re q u est fo r a l i st of th e wo rk a ro u n d s. M a n a g em e n t a d v i s e d t h a t a l l FRO staf receive FCMS essentials and are posted on the FRO intranet site. Management a d v is e d th at FCM S e s se n ti a l s we re i n i ti a l l y s e n t d a i l y s i n c e im p l em e n tati o n, a n d a re n ow s e n t o n a n as n ee d e d ba s i s. O P S EU i n q u i re d a s to a lette r that wa s d istri b u te d to c l ie n ts with i n co rre ct i n fo rm atio n. Management advised there were only a few inquires related to the leter. Management advised the y ha ve ta ke n ste ps to p reve n t th i s i n the fu tu re. A com m i tme n t wa s m ad e a t LERC to im p leme n t a Wo rkl oa d Comm i ttee. O PSEU s u g g este d th at M ERC H ea l th a n d S afety R e p re s e n tat iv e s it o n Wo rk l o a d C omm ite e. a d v i s e d th a t l o ca l H ea l th a n d S afety C o m m itee i s a l s o i n te re s te d i n p a rt i c i p ati n g. O P SEU re q u es te d FRO wo rkl o a d stati sti cs. M a n a g em e n t a d v i s ed th e sta t i sti cs req u este d wi l l b e a d d res s e d th ro u g h th e Wo rk l oa d C omm ite e a n d a s p a rt of o n g o i n g d i sc u s s i o n s at L ERC. M a n a g em e n t re q u es ted th at stati sti cs b e d efe rred u nti l th e s ys tem h as b e e n sta b i l ize d. O PS EU re q u e s te d th at o u tsta n d i n g L ERC m i n utes a re s i g n e d of a n d p o ste d. M a n a g em e n t to a rra n g e th at l iv e m i n utes a re ta ke n fo r th e Au g u s t L ERC m e eti n g. T he parties a g ree d to p rov i d e LERC tra i n i n g. M a n a g em e n t Ap ril 1 6 2 0 1 3 M a n a g em e n t a d v i s e d FCMS we n t l ive Ap ri l 4th, 2 0 1 3. O v e ra l l, im p l em e ntati o n h a s b e e n p o s iti v e ex pe rie n ce. O PS EU ra is e d c o n c e rn s a b o u t c h a n g i n g p ro c e d u re s d u e to im p l em e n tati o n i ss u e s a n d th e im pa ct of th e se i s s ue s to c l ie n ts. M a n a g em e n t ad v i s e d im p l em e n tati o n i s s u e s a ra c om m o n w ith t h e i n tro d u cti o n o f a n ew s ystem

F RO Wo r k p l ac e Ru l e D ate ta b R e d :..,.. o f C o m u n i -y a n d S o c i a S e rv i c es M E RC M e e t i n g M i n u te s Ma na ge me n t a d v i se d th e y have im p leme n te d the new Wo rkp la ce R u l e re late d to co nfl i ct o f i n te rest. Res u l ts - b as e d P U a n n i n g ( Rb P ) U p d a tes Date ta b led : N o u p d a te s. A p r i R 1 6 2 0 1 3 N o u p d a te s. D iv e rs i ty n n i t i a t i ve U p d a te D ate Ta b l e d : N o U p d ates. Ap ri l 1 6 2 0 1 3 O PS E U i n q u i re d a bo u t s ta t u s of D i ve rs i ty Me n to rs h i p P ro g ram. Ma na geme n t s tate d th e p ro g ram ha s bee n exte n d ed to Se p tem be r 2 0 1 3. O PS EU req u este d c la rifi cati o n of D ive rs ity Me n to rs h i p P ro g ram cyc l e. M a na geme n t c la rifie d cy c l e to b e from O cto b e r 1 t to S e p te m b e r 3 0 th, a n n u a l l y. Ma na g eme n t to s ha re D ive rs i ty M e nto rs h i p a rti c le po ste d i n th e M CS S, C o met. P S EU re q u es te d a ro l l - u p of p ro g ram fe e d b a c k a n d m eas u rem e n t. M a n a g em e n t to p ro v i d e fe ed b a c k to M E RC. Ma na g eme n t a d v i se d p ro g ram wi l l rema i n a va i la b le to a l l le v e l s of staf a c ro s s M CSS. to fo l low- u p. M E RC M I N UTES 3

M i n istry o f C om m u n i ty a n d S o c i a l S e rv i ces M E RC M eet i n g M i n u te s 2 0 1 2-0 0! O rg a n izat i o n a l Rev i e v o f M CSS O pe rations D v is io n U p d ate p rov i de d b y th e O p e ratio na l Re n ewa l D iv i s i o n. D a te ta b l e d : Fe b ru a ry 2 2, 20 1 2 Ma na ge m e n t re ce i ve d a p p rova l i n late A p ri l 2 0 1 3 to p ro cee d w it h i m p leme n tatio n of fi ve new reg i o n s. T im e l i n es h ave n o t ye t bee n co n fi rme d. T h e AD M, O p e ra t i o n a l R e n ewa l to v i s i t e a c h o f th e re g i o n s. O PS E U i n d i cate d staf h a d a n xi ety re g a rd i n g th i s a n n o u n cem e nt b e c a u s e th e y re l ate d it to th e Social Assistance Review. Management noted that this review was driven by Regional Ad m i n i st ra t i v e B o u n d a ry A l i g n m e n t ( RA BA). A p r i J 1 6, 2 0 1 3 M an a g em e nt i n d icated th at th e M i n istry wi l l co nti n u e to p rov id e feed b ac k a n d u p d ates at th e M ERC ta b le, a s ava i la b le. Ma na g eme n t comm its to meeti n g a l l d i s c lo s u re o b l i g atio n s.," E R C M N U T ES Ju n e 1 1, 2 0! 3 4

i n i s t ry o f C o m m u n i ty a n d S o c i a n S e rv i c es M E Re M eet i n g M i n u te s 2 0 1 2-0 1 9 O DS P D a te ta b n e d : J u n e 2 7, 2 0 1 2 2 0 1 2-0 1 0 O DS P Case M an ag ement D ate ta b n e d : Fe b ru a ry 2 2, 2 0 1 2 O PS EU ex p res se d c o n ce rn re ga rd i n g la c k o f a p rio ri ty l i s t a n d its im pa ct o n t h e fie l d ' s a b i l ity to d e l ive r se rv i ces a n d m eet p ro g ram s ta n da rd s. O PS EU a l so h i g h l i g h te d d ife re n ce s betwe e n wo rk loa d ma na g eme nt a n d pe rfo rma n c e ma na g em e n t. Ma na g eme n t Ma nag eme n t a d v i sed the y have bee n e n g a g i n g i n d i s c u s s io n s a n d w i l t be a b le to s ha re w ith th e ta b le i n th e n ea r fu tu re. Ap r i l 1 6 2 0 1 3 O P S EU re q ue s te d a b rea k down of p ri o ritie s o f ta s ks re late d to th e act ive ca se ma n a g eme n t p ro c es s. w i l l fo l low- u p o n p rio rity of d ife re n t fu n cti o n s a n d i m p a ct o n wo rk loa d. 2 0 1 2-0 2 8 Re g i o n a l Ro a d S h ow D ate ta b a e d : J u n e 27, 2 0 1 2 N o U p d ate. Ap r il 1 6, 2 0 1 3 O PS EU re q u este d th i s item be defe rre d u n ti l fu rthe r noti ce. M E RC M a N UT ES J u n e 1!, 2 0 1 3 5

M i n is try, o f C om m u n i ty a n d S o c i a l S e rv i c es M E RC M e eti n g M i n u tes 2 0 1 2-0 2 9 P e rs o n n e l S c re e n i n g C h e c ks D a te ta b l e d : J u n e 2 7, 2 0 1 2 M a n a g em e n t c omm itte d to p rov i d i n g O PS E U w i th t h e rev i s e d re p o rt fo l l owi n g th e m e eti n g. M a n a gem e n t A p r i l 1 6, 2 0 1 3 O S P EU stated t h at th e re we re 5 a d d i ti o n a l O DS P c h e cks th at th e y we re n o t a d v i s ed o f s i n ce th e J a n u a ry 2 0 1 3 re p o rt.. O P S E U a d v i s e d t h at O P S E U a n d a re wo rk i n g o n a p ro c es s fo r 5 -y e a r re -c h e c ks. M a n a g em e n t to fo l l ow- u p. 2 0 1 2-0 3 0 S u p p o rts fo r Lo c a l O ffi ces - M o d e rn izati o n Im p l em e n tati o n Date ta b l ed : J u n e 27, 2 0 1 2 I tem remove d from ag e n d a. A p r i l 1 6, 2 0 1 3 a d v i s ed th a t B u r l i n g to n O ff i c e h a s b e e n s c h ed u l e d b y CAS B fo r m o d e l o ff i ce d es i g n. M E R:C M I N U T E S 6

[r i n i s try o f C o m m u n i ty a n d S o c i a S.w i c e s E RC eeti n g [ i n u tes 2 0 1 2-0 3 2 C o m p l a i n t As s es sm e n t D a te ta b n e d : J u n e 2 7, 2 0 1 2 No updates. Management advised staf should be referring to existi ng business processes p e n d i n g b ro a d e r fra m ewo rk. O PS EU i n q u i red i n to time l i n e s. M a na g eme n t a d v i se d time l i ne s a re no k nown at th i s time..ap r i 1 8, 2 0 1 3 N o u p d ates. 2 0 1 2-0 3 3 F LS - C o n s iste n t S u p p o rts fo r th e F i e l d D a te ta b l e d : J u n e 27, 2 0 1 2 M a na g em e n t a dvi se d th e y w i l l be p rov i d i n g PS EU wi th th e FTE co m p l im e nt i n fo rm ati o n. Ap r i n 1 6 2 0 1 3 Mana g em e nt a d v i se d the y have re ce i ve d t he F LS FTE co m p l ime n t b y ofi c e a n d w i l l d i stri b u te s h o rt l y. M a n a g em e n t to fo l low u p. to fo l l ow- u p M ERC M I N UTES 7

M i n is try o f Comm u n i ty and Soc ia n Se rv ices M E RC M e e t i n g M i n u tes R n c o n t i n e n c e S u p p J y P roj ect Date tab led : Ap ri l 1 {$, 20 1 3 O PS EU i n q u i red o n w hethe r th e re po rt ha s bee n com p lete d. Ma na g em e n t a d v i se d the y w i l l fo l low u p w ith O DS P B ra n c h o n statu s of the re po rt. M a n a g em e n t ad v i s e d th at re q u ests re g a rd i n g t h e co st o f a c o n tra ct m u st b e re q u e s te d th ro u g h th e FO I p ro c es s. A p r i 1 6, 2 0 1 3. Ma na g eme n t p ro v i ded a n u p date o n th e I n co n ti n e n ce S u p p l y P roje ct a n d i n d i ca te d that th e re wa s no im pa ct to staf at th i s time. O PS EU i n q u i re d o n tim e l i n e fo r p roje ct. M a n a g em e nt s tate d re p o rt d u e i n M a y a n d th at n o d ec i s i o n s h a ve b e e n m a d e wit h re g a rd to h ow i n co n ti n e n ce s u p p l ie s wi l l be p rov i de d i n th e fu tu re. w i l l fo l l ow- u p. O PS E U a l so as ke d if ca sewo rke rs wi l l co n ti n u e to a p p rove the be n efi t. Ma na g eme n t c o n fi rme d th at ca sewo rk e rs wi l l co n ti n ue to a p p rove be nefit. O PS EU i n q u i re d a b o u t t h e cost of the c o ntra ct with De l o i tte. Ma n a g e me n t wi l l fo l low- u p o n c o st a n d re late d p ro c u reme n t p o l i cy d i s c l o s u res. # ERC M N UTES 8

- i n i s t ry o f C o m m u, n i ty a n d S o c i a n S e t i c e s M E RC M eet i n g M i n u tes S o c i a l As s i s ta n c e Rev i ew Date tab led : Ap d J 1 6, 2 0 1 3. N o u p date s. Ma n a g em e n t to p ro v i d e in fo rmatio n p rio r to next m e eti n g. O PS EU i n q u i red p ro ces s fo r O PS EU to j o i n m u l ti -s ta ke ho l d e r m eeti n g s i n re g a rd s to th e S o c ia l As s i s ta n ce Rev iew. Fo r exam p le, em p l o ym e n t re la te d ta b le s. Ma n a geme n t to fo l low u p. A p r i 1 6 2 0 1 3 No u p date at th i s time. F C M SIM E CA Date ta b led : O P S E U i n q u i re d as to t h e s ta t u s of th e M ECA i n q u i ry o n l i n e s ystem. O P S E U i n q u i re d w h e th e r s taf re ce iv e d tra i n i n g fo r th e n ew FC M S s ys te m. M a na geme n t a d v i se d that P ro g ram S u p po rt C le rks have re ce i ve d tra i n i n g. A se rie s of we b i n a r t ra i n i n g s e s s i o n s h a ve b e e n ofe re d. O P S E U to fo l l ow u p. M E R[C M I N UTES J u n e 1 1, 2 0! 3 9

M i n istry o f C o m m u n i ty a n d S o c i a D S e rv i c es M E RC M e e t i n g M i n u tes ) DS P Repo rts Date tab led : O P S E U o o o re q ueste d th e fo l low i n g O D S P re po rts : O DSP C a se loa d Mo n th l y O DS P Te rm i natio n s N u m be r of A p p l i catio n s, I n te rna l Rev iew a n d S BT A p pea l s N ew O DS P Ad u lts with C u rre nt PA i n QW Pa rti c i pat io n Refe rre d to W Em p lo yme n t As s i s ta n ce O DS P Em p loyme n t S u p ports C l ie n ts Acce pte d to Em p lo yme n t S u p p orts O DSP Ca se s wi th Ma n d ato ry S pec ia l N ee d s = O D S P C a s es w i th S p ec i a l D i et A l l owa n ce = O DS P Refe rra l s to th e Ove rpayme nt Reco ve ry U n it N u m b e r o f C a l l s to IVR - O D S P M ed i ca l R ev i ews - O D S P ( O n H o l d ) = ACS D Ca se loa d M o n th l y SSAH C a s e l o a d M o n th l y ACS D /S SAH Te rm i natio n s E n ha n ce d Res p i te Case loa d Ma na g eme n t N o rth e rn H e a l th T ra v e l G ra n t D a te ta b l e d : J u n e 1!, 2 0 1 3 Ma na geme n t a d v i se d M CS S wi l l defe r im p leme n tati o n of b u s i ne s s p ro ce s s re comme n dati o n s pe n d i n g b roa de r po l i cy d i re ctio n a s noted i n the 2 0 1 3 P rov i ncia l B u d ge t. ' E RC M N UT ES J u n e! 1, 2 0 1 3 1 0

2 0 t 2-0 0 6 S p e c i a l S erv i c es a t H ome (SSAH ) Wo r k n o ad Date tab led : F e b rua ry 22, 2 0 1 2 2 0 1 2-0 0 9 C h i l d Fam il y S e rv i c es Act L i c e ns i n g C h a n g es i n To ro n to a n d C e n t ra l E a s t Reg io n a J Ofices Date tab led : Feb ruary 22, 2 0 1 2 4 i r, i s try o f C o m m u n i ty a d S o c i a S e, i c,'s E RC " i eet i n g i n u tes O P S EU i n q u i red whethe r t he re view has b e e n com p lete d. Ma n a g eme n t a d v i se d th at M in i s try h a s com p leted t he i n fo rmatio n -g ath e ri n g s ta g e of the p roje ct. A na l ys i s of t h e i n fo rm ati o n co l l ected i s s ti l l u n d e rway. O PS EU i n q u i re d h ow wo r k loa d wi l l be ma n a g e d i n the mea ntim e. O P S EU re q ues te d a jo i nt m eeti n g w i th the M CYS M ERC. Pa rties to d raft o bje ctives. A p r i R 1 6, 2 0 1 3 Ma n a geme n t wi l l re se n d Se ptem be r 6th, 2 0 1 2 d i s c lo s u re. T h e M CSS /M CYS rev iew wa s to co n d u ct a n a s se s sme nt of th e c u rre n t re g io na l b u s i n e s s p ra cti ces re la ted to the de l i ve ry of S pe c ia l Se rv i ce s At H ome ( SSAH ), As s i sta n ce fo r C h i ld re n w ith Seve re D i sa b i l itie s (ACS D ) a n d E n ha n ced Re s p ite ( E R ) p ro g ram s a nd i de n tify o p portu n itie s fo r b u s i ne s s im p roveme n t. ACS D wa s p rio ritize d fo r com p letio n b y Ap ri l,3 0th, 2 0 1 3. Ma na g eme n t wi l l c o n ti n u e to e n s u re that a l l d i s c lo s u re o b l i gatio n s a re met. J u n e 1 1 2 0 1 3 O PS EU i n q u i re d w h ethe r th e re ha s bee n a ro l l - u p of the p i lot p roject. Ma na g eme n t a d v i se d the p i lot c o n ti n u es, howeve r b oth Ce n tra l Ea st Re g i o n a l d To ro n to Re g i o n a re u n de rtaki n g eva l uatio n th i s mo n th fo r fu tu re d i rectio n. Ex i s ti n g s taf wi l l be as ke d th ro u g h S u rve y Mo n key to p rov i de t h e i r fee d ba c k. Res u lts W i l l be p rese nte d to ma na g eme n t o n h ow to p ro cee d with i n itiative. S u rve y q ue stio n s wi l l be s h a re d i n a d v a n c e w i th O P S E U. M a n a g em e n t P a rt i e s to fo l l ow u p. to fol l ow u p. Ap r i g 1 6 2 0 1 3 M a na g eme n t state d that th e p i l ot wa s to e n d o n Ma rc h 3 1, 2 0 1 3. Ma na g eme n t to fo l l ow- u p. M E RC M I N U T E S 1 1

M i n istry o f Com m u n i ty and Soc ia l Se rv ices M E RC M e e t i n g M i n u te s 2 0 1 2-0 1 3 U s e of T em p o ra ry Ag e n cy S ta ff D a te tab led : Ap ri l 25, 2 0 1 2 O PSE U i n q u i re d w h eth e r t h e p ro to co l s h ave b e e n comm u n i c ate d. M a n a g em e n t a d v i s e d th at i n fo rmatio n h a s be e n comm u n i cate d to H RAs. A p r i l 1 6, 2 0 1 3 a d v i s e d th a t p ro to c o l s fo r u s e o f te m p o ra ry a g e n c y s ta ff i s b e i n g d eve l o p ed a n d h a s ve rba l l y bee n com m u n i cate d to H R staf. to f0 1 1ow- u p. M a n a geme n t wi l l p ro v i d e M ERG with a d raft com m u n i cati o n, w he n ava i la b le, fo r th e i r rev iew. 2 0 1 2-0 1 4 2 0 1 3 O n ta r i o B u d g e t Date tab led : Ap ri l 25, 2 0 1 2 Ap ri l t 6, 2 0 1 3 N o u p d a te s. 3 E RC M N U T E S J u n e I 1, 2 0 1 3 1 2

i n i s try o f C o m m u n i ty a d S o c i a n S e rv i c e s M E RC M e eti n g M i n u tes 2 0 1 2-0 1 6 T ra i n i n g a n d D ev e l o pmen t Date tab led : Ap ri 25, 2 0 1 2 J un e 1 1, 2 0 1 3 T h e pa rti e s a g reed to c reate a s ma l l wo rki n g g ro u p fo r th i s item. Pa rti e s to fo l l ow- u p o n m em b e rs o f wo rk i n g g ro u p. A p r il t 6, 2 0 1 3 Ma na g eme n t s ha re d the m i n i s try p ra cti ce s fo r tra i n i n g a n d d e ve lo p me n t. MCS S i s com m itte d to p ro v i d i n g 5 days pe r pe rso n pe r yea r fo r tra i n i n g a n d deve lo pm e n t a ctiv itie s. Ma na g eme n t s u g g e s te d tra i n i n g a n d deve l o p me n t b e i n co rpo rate d i n the M ERC Te rm s of R efe re n c e. O PS E U a d v i s e d th e o b l i g ati o n s fo r tra i n i n g a n d d ev e l o pm e n t at th e M ERC ta b l e a re ex p l i c i i i n th e co l lective a g reeme n t. T h e pa rties a g ree the te rm s of refe re n ce wi l l not be ame n de d fo r th i s item. O PS EU i n q u i re d whethe r o pe ratio n a l re q u i reme n ts h ave a n im p a ct o n em p lo yees re q ue s ts fo r tra i n i n g a n d deve lo pme n t. Ma na g eme n t a d v i se d that o pe ratio na l req u i rem e n ts a re ta ke n i n to co n s i de ra tio n w he n d e c i s io n s a re m a d e a ro u n d T&D re q u ests. M E RC M I N U TE S J u n e 1 t, 2 0 1 3 1 3

M i n i s try o f C o m m u n i ty a n d S o c i a S e i c es M E R.C M e e t i n g M i n u tes 2 0 1 2-0 1 8 L E RC Refe r ra l s D ate ta b l ed : Ap ri l 2 5, 2 0 1 2 Ac c o mm o d a tio n P ro c e s s M a na g em e n t a g re e d to e n te r i n to a M ERC a g re em e n t to p ro v i d e wa i v e rs of re p re s e n ta ti o n at a ccommo d a ti o n meeti n g s. O PS EU re q u e s ted as b e s t p ra cti c e wa i v e rs b e s i g n e d a t e a c h m e eti n g. M a n a g em e n t to c rea te wa i ve r tem p la te. Ap r i 1 6, 2 0 1 3 Accom m o d atio n P ro c e s s a d v i s e d th at wa i ve rs o f re p res e n tat i o n w i l l n o t b e p ro v i d e d to e m p l o ye e s a t a c commo dati o n m eeti n g s. O S P E U o bj e c te d to th i s p ra cti ce c i t i n g v a r i o u s s o u rce s th a t wo u l d co n t ra d i ct th e e m p l o ye r ' s p os i t i o n. to fo l low- u p. r= E F C M N U T E S 1 4

A i, ist y o f C o m m u n i ty a n d S o c i a n S e rv i c es M E RC M e e t i n g M i n u tes 2 0 1 2-020 Q ueens Resea rch - O DS P C l i e n t S u rv e y D ate tab led : J u ne 27, 2 0 1 2 Ma na g eme n t a d v i se d of th e p ro ce s s a n d co n ta ct fo r re ce i v i n g i n fo rmatio n o n t h e Q ue e n ' s S p ea k e r Se ries. The l i n k to th e MCSS Res o u rce Ce n tre is h ttp s : lli ntra. s se. qo v. o n. calm cs sls p dlp ra bls s rcls ite pa qesl ho m e. a s px. Ma na g em e nt a d v i se d s u rvey re s u l ts a re not p rov i n c i a l l y re p re se n tati ve.,ap ri l 1 6, 2 0 1 3 Ma na g e me nt p rese n te d the res u lts of th e M u lti -D i me n s io n a l As se s sm e n t of P rov i d e r Se rv i ce s ( MAP S ) P ro d u ct iv i ty S t u d y : P h a s e T h re e. O P S E U re q u este d to b e i n c l u d e d o n th e d i s t r i b u t i o n l i s t fo r th e Kn ow l e d g e M o b i l izati o n S p e a k e r Acti v iti es. M a n a g em e nt w i l l d i s tri b u te th e l i n k to M ERC m em b e rs to s i g n u p fo r th e S p e a ke r S e r i es. Ma na g eme n t O P S EU re q ueste d co p y o f the Q u e e n ' s S pea ke r Se rie s that wi l t be p re se n ted o n Ap ri l 1 7, 2 0 1 3 : M a n a gem e n t w i l l fo l low- u p with S pea ke r a n d p ro v i de co p y to M ERC m em be rs. O PS E U i n q u i re d whethe r t he i n te g rity of the data wa s re p rese n tati ve of the 1 2, 0 0 0 c l ie n ts s am p l ed. M a n a g em e n t w i l l fo l low- u p w i th re s ea rc h e rs. M E RC M I N U T ES 1 5

M i n i s try o f C om m u n i ty a n d S o c i a J S e rv i c es M E RC M e e t i n g M i n u tes Conso l idated H ome less ness P rev entio n I n i tiative ( C H P I ) Date tab led : Feb. 2 1, 2 0 1 3 J u n e,1 1 2 0 1 3 M a n a g em ent a d vis ed th at co n ce rn s h ave b ee n ad d res s ed with SAMO. M a n a g em e n t a d vi s e d a j o i n t m e eti n g wa s h e l d with M MAH re g a rd i n g ro l es a nd re s p o n s i b i l it i e s. D S P s ta ff s ro l e i n th e p ro ce s s i s to fa c i l i tate th e re fe r ra l p ro ce s s. M u n i c i p a l i t i e s h ave d i s creti o n o n h ow th e fu n d i s a dm i n i ste re d. O DS P n e g oti a tes th e p ro ce s s with th e m u n i c i p a l iti e s i n e a c h re g i o n. O P S E U ra i s e d a co n c e rn t h at i n a d d i t i o n to th e re fe r ra l p ro c es s, th e re a re a l s o fo l l ow- u p req u i reme n ts. O PS E U a dv i sed the re a re c o n ce rn s w i t h wo rk l oa d. e n c o u ra g e s th es e i s s u es to b e d i s c u s s e d a n d res o l ve d a t t h e l o ca l l ev e l i n c l u d i n g L E R C s. Ap ri 1 6, 2 0 1 3 O PS EU ha s fo rwa rd e d i n fo rm atio n to ma na gem e n t. Ma na g eme n t to fo l low- u p. O DS PISoc ia l Ass istan ce Rev i ew Date tab Jed : Feb. 2 1, 2 0 t 3 J u n e 1 1 2 0 1 3 A p d 1 6 2 0 ' 1 3 N o u p d ate at th is ti me., ERC M N UTES 1 6

i n is t ry o f Com m u n i ty a, d Soc ia Set# ices M E RC M eeti n g M i n u tes SSS M PISAM S Date tab led : Feb. 2 1, 2 0 1 3 M a n a g em e n t a d v i s ed th at SAMS C h am p i o n s w i l l co n ti n u e to b e p a rt of s u p p orti n g th e p re implementation activities incl uding staf engagement and information sharing. The Champions w i l l a l s o be p arti c i p ati n g i n a d va n c e d tra i n i n g i n o rde r to s u p p ort c o l l e a g u e s. O PS E U i n q u i re d w h e n tra i n in g fo r C h am p i o n s a n d m a n ag e rs w i l t ta ke p l ac e. M a n a g em e n t a d v i se d th is wi l l ta ke p la ce i n t h e Fa l l u n de r th e ma na g e r/s M E tra i n i n g. p res e n te d m e m o a d v i s i n g th at th e SAM S i m p l e m e n ta t i o n i s n o l o n g e r ta rg ete d fo r Fa l l 2 0 1 3. T i me l i nes fo r tra i n -the -tra i n e r a n d ma na ge r/s M E tra i n i n g rema i n o n tra ck. Time l i ne s fo r p i l ot tra i n i n g a re a l s o o n tra c k fo r l ate J u l y. E n d -u s e r tra i n i n g w i l l n ot ta ke p l a ce p ri o r to No vem be r 2 0 1 3. Trai n i ng wil! take p lace ove r 1 2 weeks and o n average staf wil! be away from thei r desk 3 ho u rs p e r wee k. T ra i n i n g i n 7 0 % i n s t ru cto r l e d a n d 3 0% e - l ea rn i n g. Q PS E U i n q u i red w hethe r s y stem e n ha n cem e n ts ca n be ma de with i n c re a se d t im e l i n e s. Ma na g eme n t a d v i se d th e c u rre n t s co pe w i l l rema i n..a p ril 1 6, 2 0 1 3 p rov i d ed a p res e n tati o n o n th e S o c i a l As s i s ta n ce M a n a g em e n t S y s te m ( SAM S ). O P S E U a s ke d wh o wa s d o i n g SAM S t ra i n i n g. Ma na g eme n t Ma na g eme n t advi se d t hat SAM O d i d a n R FS to acq u i re tra i n e rs. O PS EU i n q u i red a b o u t mea n i n g o f l i ve offi ce ho u rs. res p o n d ed th a t l i v e o ffi c e h o u rs i s w h e n em p l o y e es c a n c a l l i n a n d a s k q u e s t i o n s a bo u t a parti c u la r to p i c to a s s i st w ith lea rn i n g. Q PS EU in q u i re d wha t th e ro le of c ham p io n s wo u l d be. Ma na g eme n t a d v i se d th at t hey w i l l p ro v i d e a n u p date w h e n that ro l e i s fi na l ize d. Q PS E U i n q u i re d w het h e r the re wo u l d be a n y co n s i de ratio n to wo rk loa d is s ue s fo r t hose ofi ce s p a rt i c i p a t i n g i n th e p i l o t. a d v i s e d t h a t e a c h of i c e s h o u l d h av e a c o n t i n g e n cy p l a n i n p l a c e. S i te l e a d s a n d C h a m p i o n s w i l l wo rk to g eth e r o n es ta b l i s h i n g a p l a n. O PS E U i n q u i re d wh eth e r c h e q u e s wi l l b e p ro d u ce d b y th e n ew s ys tem d u ri n g t h e p i l o t p h a s e.

M i n is try of Comm u n i ty a nd Soc ia B Se rv ices M IE RC Meeti ng M i n u tes S SAH/ACS D to M CYS Date tab led : Feb. 2 t, 2 0 1 3 A p r i l 1 6, 2 0 1 3 ISAM F D ate tab Jed : Ap ri l 1 6, 2 0 1 3 I tem defe rre d to A u g u s t meeti n g. A p r i l! 6, 2 0 1 3 D i re cto r, S o c i a l As s i sta n c e a n d M u n i c i p a l O p e rati o n s B ra n c h, p re s e n te d o n t h e I n te g rated S o c i a l As s i sta n ce M a n a g em e nt F ram ewo rk ( ISAM F ). O PS EU re q u este d M a n a g em e n t to p rov i d e E l i g i b i l ity Ve rifi c ati o n P ro c e s s ( EV P ) R e p o rts a n d Em p l o yme n t S u p p o rts ( ES) Rev iew. M a n a g em e n t wi l l p res e n t re p o rts to th e M E RC ta b l e i n ea rl y s umm e r. M a n a g em e n t wi l l fo l low- u p o n th e ES R ev i ew. T ra n s i t i o n Exit n n i t i a t iv e (T E l ) Date ta b led : Ap ri l 1 6, 2 0 1 3 O P S E U ra i s e d co n ce r n s th a t T E I s i n th e m i n i s t ry a re n o t b e i n g a p p ro v e d. a d v i s e d t h a t f ra m ewo rk h as b e e n co m m u n i cated to m a n a g e m e a n d t h e re h a s bee n m o veme n t o n t h e a p p rova l p ro ces s. O P SEU ra i s e d co n ce rn s a b o u t ex i t d ates o n T E l a p p l i cati o n s. M a n a g em e n t to c l a rify w h e n ex i t date ca n b e ne g otiate d. A p r i l 1 6, 2 0 1 3 O PS E U re q u e ste d c l a rifi cati o n o n th e M i n i s try p ro ce s s fo r a p p rov a l of T E l re q u ests. M a n a g em ent ad vis ed th at a M i n istry fram ewo rk is be i n g fi n a l ized. O n ce fi n a l ized, a p p l i catio n s wi l l be co n s i d e re d. M i n istry fram ewo rk w i l l b e s h a re d w i t h M E RC " mem be rs o n ce fi na l ize d. #J ERC N UTES J u n e il, 2 0 1 3 1 8

[ n i s t y o f C o m m u n i ty a n d S o c ] a S e rv i c e s, [ [ RC M e eti n g ] i n u te s S e n i o r i ty L is t Date tab bed : Ap ri l 1 6, 2 0 1 3 J u n e 1 1 1 2 0 1 3 Ma na geme n t to fo l low u p w i th C e n tre fo r Em p l o y ee Re lati o n s. Ma na g eme n t A p r i l 1 6, 2 0 1 3 M a na geme n t s ha re d a se n io rity l i s t with M E RC. Q P S E U a d v i se d that the y wo u l d l i ke. the l i st to be ame n de d to refle ct se n i o rity l i s t b y c la s s ifi cati o n. Ma na g eme n t to fo l low- u p. C us tome r Se rv i ce S u rveys D ate ta b l e d : A p r i l 1 6, 2 0 1 3 P re se n tati o n from C o n tro l le rs h i p a n d Ac c o u n ta b i l i ty B ra n c h o n C u sto me r Sati s fa ctio n S u rve y R es u l ts. T he re s u lts of the s u rve y a re o ve rwh e l m i n g l y pos i tive. O P S E U re q u e s te d reg i o n a l s u rve y re s u l ts. O PSEU req ue s te d w h eth e r d ata wa s com pa re d wi t h th e C i tize n ' s F i rs t S u rve y. Ma n a g e me n t a d v i se d data ha s n ot y et bee n c o m pa red. M a n a g eme n t de s c ri bed the c o m p la i n ts me c ha n i sm, w h i c h i s re so l u tio n - ba se d. T h e re i s a l so a com p l im e n ts p ro ce s s.,a p r i l 1 6, 2 0 1 3 O PS EU re q u este d re g i o na l ro l l - u p s of C u stome r Se rv i ce S u rve ys Ma na g eme nt a d v i se d they w i l l fo l l ow- u p o n ce th e a n a l ys i s ha s bee n co m p leted a n d h a s bee n rev i ewe d b y m a n a g e m e n t. M a n a g em e n t to fo l low- u p. ERO G r i ev a n c e Date tab led : J u n e 1 1, 20 1 3 SAM S I tem d efe rre d to Au g u st m eeti n g. D a te ta b l e d : M ERC MIN UTES 1 9

IV i n is t ry o f C o m m u n i ty a n d S o c i a S e rv i ces M E RC Meet i n g M i n u tes 2 0 1 1-0 1 8 : S u r p m u ss i n g Iss u es D ate ta b l e d : A u g u st 1 8, 2 0 1 1 F e b r ua ry 2 1, 2 0 1 3 N o u p d a te s. A u q u s t 2 2, 2 0 1 2 N o u p d a te s. Fixed Term Report O P S E U ra is e d c o n c e r n s w i th s ev e ra l p os i t i o n s. T h e p a rt i es w i l l s e t u p m e e t i n g to d i s c u s s fu rth e r. M i n i s t ry of C omm u n ity a n d, S o c i a l S e rv i ce s M ERC M i n u t e s of J u ne 1 1, 2 0 1 3 : C o -C h a i r, O P S E U S a n d y H e n d e rs o n, C o -C h a i r, M a n a g em e n t DAT E : / i ' E RC ' Hf U T ES 2 O