State-dependent Limited Processor Sharing - Approximations and Optimal Control
|
|
- Emil Newton
- 5 years ago
- Views:
Transcription
1 State-dependent Limited Processor Sharing - Approximations and Optimal Control Varun Gupta University of Chicago Joint work with: Jiheng Zhang (HKUST)
2 State-dependent Limited Processor Sharing Processor Sharing μ n jobs at server service rate μ/n per job 2
3 State-dependent Limited Processor Sharing State-dependent Processor Sharing n jobs at server service rate /n per job
4 State-dependent Limited Processor Sharing FCFS buffer Sharing Limit Control (L) State-dependent Processor Sharing Motivation Congestion based friction e.g., server thread-pool management Service systems with human agents GOAL: Design of good control policies 4
5 State-dependent Limited Processor Sharing FCFS buffer Sharing Limit Control (L) State-dependent Processor Sharing Straw-man: Set to maximum efficiency point (L*) Depends on arrival rate and variance of job size distribution Low L FCFS dominates good for low variance High L PS dominates good for high variance 5
6 State-dependent Limited Processor Sharing FCFS PS GOAL : Design good control policies Two classes 1. Static control policy Sub-goal: Approximation for a given control L 2. Dynamic control policy Sub-goal: Numerical algorithm to solve a dynamic control problem Setting: Analysis under diffusion scaling Sharing Limit Control (L) 6
7 1. Diffusion Approximation for Static policies 7
8 Approximation for static sharing limit FCFS PS General i.i.d. interarrivals λ = arrival rate c a = coefficient of variation General i.i.d. service requirements c s = coefficient of variation L = static sharing limit 1.3 Sharing Limit Control (L) 1.1 Q: A meaningful asymptotic regime? λ That is, construct a sequence of LPS systems that faithfully approximates the original system L 8
9 Q: A meaningful asymptotic regime? Proposal #1: Conventional heavy traffic λ (r) μ L λ Does not capture original system! L 9
10 Q: A meaningful asymptotic regime? Proposal #2: Scale sharing limit L (r) = Lr λ Stretch service rate curve μ r (rx) μ x where μ x is a continuous extension of μ n L Also not faithful enough! In this example, system gets stuck at 0. 10
11 An axiomatic approach for state-dependent systems IDEA: Define what we mean by faithful And reverse engineer the asymptotic scaling Proposal Feed the original system M/M/ input 0.6 Let H(n) 0.4 H n = Prob N n 0.2 and H a continuous differentiable interpolation L 11
12 An axiomatic approach for state-dependent systems IDEA: Define what we mean by faithful And reverse engineer the asymptotic scaling Proposal Feed the original system M/M/ input Let H(n) H n = Prob N n and H a continuous differentiable interpolation SCALING: In the r th system L (r) = Lr Under M/M/ input: H r (rx) H x L H x 12
13 SCALING: In the r th system L (r) = Lr Under M/M/ input: H r (rx) H x We guarantee a limit that depends on the entire μ n Reverse engineered service rates: H(n) L H x lim r λ μ r rx = λ r d log( h x ) dx θ(x) drift function 1.3 Entire μ r curve collapses to λ at rate 1/r λ
14 Final Approximation for mean number in system: E N n=0 (n L) π(n) n=0 π(n) c 2 s +1 c 2 s +c2 a c 2 s +1 c 2 s +c2 a + c s n=0 (n L) + π(n) n=0 π(n) c 2 s +1 c 2 s +c2 a c 2 s +1 c 2 s +c2 a where π(n) is probability mass function for the original system under M/M/ input E[N] Sharing Limit (L) Weibull Pareto (1.1) LogNormal Approx. 14
15 2. Diffusion control problem for dynamic policies 15
16 Dynamic policies Static policies too sensitive to λ IDEA: Dynamically adjust L based on congestion EXAMPLE: Drift function Policy (c s 2 = c a 2 = 10) Θ(x) L(n) L* L* x = number at server n = number in system 16
17 Dynamic policies Static policies too sensitive to λ IDEA: Dynamically adjust L based on congestion EXAMPLE: Drift function Policy (c s 2 = c a 2 = 0.3) Θ(x) L(n) L* x = number at server n = number in system 17
18 Dynamic policies CRUX: an average cost diffusion control problem Avg. cost of opt policy cost function w: v = min k A(w) c w, k θ k G w + σ2 2 G (w) workload (state space) Action space Gradient of relative value function Arbitrary θ(k) Must resort to numerical methods State of the art: discretize into a locally consistent MDP (see Kushner, Dupuis) 18
19 Average cost diffusion control problem w: v = min k A(w) c w, k θ k G w + σ2 2 G (w) Would be done if knew G(0) and v FACT: G(0) = 0 since the diffusion reflects at w = 0 What about v? AVG. COST ITERATION ALGORITHM: 1. Guess v 2. Check if v < v, or v > v 3. Refine guess and iterate until ε-optimal 19
20 w: v = min k A(w) c w, k θ k G w + σ2 2 G (w) AVG. COST ITERATION ALGORITHM: 1. Guess v 2. Check if v < v, or v > v 3. Refine guess and iterate until ε-optimal v < v THM: Value fn. is non-decreasing G() is non-negative v > v Continuation envelope! G(w) w G(w) w! 20
21 w: v = min k A(w) c w, k θ k G w + σ2 2 G (w) ALGORITHM 1: 1. Guess v 2. Check if v < v, or v > v - Test events occur for w = O log 1 v v 3. Refine guess and iterate until ε-optimal - O log 1 ε iterations using binary search ALGORITHM 2: More sophisticated; based on Newton- Raphson root finding method needs O log log 1 iterations ε 21
22 SUMMARY Two general concepts for control of systems with statedependent parameters 1. An axiomatic approach to asymptotic scaling Fix the limit under a tractable arrival process, and reverse engineer the sequence to guarantee the limit 2. A numerical tool Average cost iteration algorithm for 1-dimensional diffusions with one known reflection 22
Designing load balancing and admission control policies: lessons from NDS regime
Designing load balancing and admission control policies: lessons from NDS regime VARUN GUPTA University of Chicago Based on works with : Neil Walton, Jiheng Zhang ρ K θ is a useful regime to study the
More informationVARUN GUPTA. Takayuki Osogami (IBM Research-Tokyo) Carnegie Mellon Google Research University of Chicago Booth School of Business.
VARUN GUPTA Carnegie Mellon Google Research University of Chicago Booth School of Business With: Taayui Osogami (IBM Research-Toyo) 1 2 Homogeneous servers 3 First-Come-First-Serve Buffer Homogeneous servers
More informationDynamic Control of Parallel-Server Systems
Dynamic Control of Parallel-Server Systems Jim Dai Georgia Institute of Technology Tolga Tezcan University of Illinois at Urbana-Champaign May 13, 2009 Jim Dai (Georgia Tech) Many-Server Asymptotic Optimality
More informationDynamic Matching Models
Dynamic Matching Models Ana Bušić Inria Paris - Rocquencourt CS Department of École normale supérieure joint work with Varun Gupta, Jean Mairesse and Sean Meyn 3rd Workshop on Cognition and Control January
More informationMODELING WEBCHAT SERVICE CENTER WITH MANY LPS SERVERS
MODELING WEBCHAT SERVICE CENTER WITH MANY LPS SERVERS Jiheng Zhang Oct 26, 211 Model and Motivation Server Pool with multiple LPS servers LPS Server K Arrival Buffer. Model and Motivation Server Pool with
More informationElectronic Companion Fluid Models for Overloaded Multi-Class Many-Server Queueing Systems with FCFS Routing
Submitted to Management Science manuscript MS-251-27 Electronic Companion Fluid Models for Overloaded Multi-Class Many-Server Queueing Systems with FCFS Routing Rishi Talreja, Ward Whitt Department of
More informationMaximum pressure policies for stochastic processing networks
Maximum pressure policies for stochastic processing networks Jim Dai Joint work with Wuqin Lin at Northwestern Univ. The 2011 Lunteren Conference Jim Dai (Georgia Tech) MPPs January 18, 2011 1 / 55 Outline
More informationA STAFFING ALGORITHM FOR CALL CENTERS WITH SKILL-BASED ROUTING: SUPPLEMENTARY MATERIAL
A STAFFING ALGORITHM FOR CALL CENTERS WITH SKILL-BASED ROUTING: SUPPLEMENTARY MATERIAL by Rodney B. Wallace IBM and The George Washington University rodney.wallace@us.ibm.com Ward Whitt Columbia University
More informationControl of Fork-Join Networks in Heavy-Traffic
in Heavy-Traffic Asaf Zviran Based on MSc work under the guidance of Rami Atar (Technion) and Avishai Mandelbaum (Technion) Industrial Engineering and Management Technion June 2010 Introduction Network
More informationApproximations and Optimal Control for State-dependent Limited Processor Sharing Queues
Approxiations and Optial Control for State-dependent Liited Processor Sharing Queues Varun Gupta Booth School of Business University of Chicago varun.gupta@chicagobooth.edu Jiheng Zhang Departent of Industrial
More informationOperations Research Letters. Instability of FIFO in a simple queueing system with arbitrarily low loads
Operations Research Letters 37 (2009) 312 316 Contents lists available at ScienceDirect Operations Research Letters journal homepage: www.elsevier.com/locate/orl Instability of FIFO in a simple queueing
More informationRouting and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers 1
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers 1 Mor Armony 2 Avishai Mandelbaum 3 June 25, 2008 Abstract Motivated by call centers,
More informationBuzen s algorithm. Cyclic network Extension of Jackson networks
Outline Buzen s algorithm Mean value analysis for Jackson networks Cyclic network Extension of Jackson networks BCMP network 1 Marginal Distributions based on Buzen s algorithm With Buzen s algorithm,
More informationFairness and Optimal Stochastic Control for Heterogeneous Networks
λ 91 λ 93 Fairness and Optimal Stochastic Control for Heterogeneous Networks sensor network wired network wireless 9 8 7 6 5 λ 48 λ 42 4 3 0 1 2 λ n R n U n Michael J. Neely (USC) Eytan Modiano (MIT) Chih-Ping
More informationAnalysis of Software Artifacts
Analysis of Software Artifacts System Performance I Shu-Ngai Yeung (with edits by Jeannette Wing) Department of Statistics Carnegie Mellon University Pittsburgh, PA 15213 2001 by Carnegie Mellon University
More informationOverflow Networks: Approximations and Implications to Call-Center Outsourcing
Overflow Networks: Approximations and Implications to Call-Center Outsourcing Itai Gurvich (Northwestern University) Joint work with Ohad Perry (CWI) Call Centers with Overflow λ 1 λ 2 Source of complexity:
More informationENGINEERING SOLUTION OF A BASIC CALL-CENTER MODEL
ENGINEERING SOLUTION OF A BASIC CALL-CENTER MODEL by Ward Whitt Department of Industrial Engineering and Operations Research Columbia University, New York, NY 10027 Abstract An algorithm is developed to
More informationProactive Care with Degrading Class Types
Proactive Care with Degrading Class Types Yue Hu (DRO, Columbia Business School) Joint work with Prof. Carri Chan (DRO, Columbia Business School) and Prof. Jing Dong (DRO, Columbia Business School) Motivation
More informationCSE 531 Homework 1 Solution. Jiayi Xian
CSE 53 Homework Solution Jiayi Xian Fall 08 . (a) True. Since f(n) O(f(n)), clearly we have O(f(n)) O(O(f(n))). For the opposite, suppose g(n) O(O(f(n))), that is c > 0, h(n) O(f(n)), s.t g(n) c h(n) as
More informationAnalysis of Round-Robin Implementations of Processor Sharing, Including Overhead
Analysis of Round-Robin Implementations of Processor Sharing, Including Overhead Steve Thompson and Lester Lipsky Computer Science & Engineering University of Connecticut Storrs, CT 669 Email: sat3@engr.uconn.edu;
More informationFair Dynamic Routing in Large-Scale Heterogeneous-Server Systems
OPERATIONS RESEARCH Vol. 58, No. 3, May June 2010, pp. 624 637 issn 0030-364X eissn 1526-5463 10 5803 0624 informs doi 10.1287/opre.1090.0777 2010 INFORMS Fair Dynamic Routing in Large-Scale Heterogeneous-Server
More informationHEAVY-TRAFFIC EXTREME-VALUE LIMITS FOR QUEUES
HEAVY-TRAFFIC EXTREME-VALUE LIMITS FOR QUEUES by Peter W. Glynn Department of Operations Research Stanford University Stanford, CA 94305-4022 and Ward Whitt AT&T Bell Laboratories Murray Hill, NJ 07974-0636
More informationStochastic Networks and Parameter Uncertainty
Stochastic Networks and Parameter Uncertainty Assaf Zeevi Graduate School of Business Columbia University Stochastic Processing Networks Conference, August 2009 based on joint work with Mike Harrison Achal
More informationBIRTH DEATH PROCESSES AND QUEUEING SYSTEMS
BIRTH DEATH PROCESSES AND QUEUEING SYSTEMS Andrea Bobbio Anno Accademico 999-2000 Queueing Systems 2 Notation for Queueing Systems /λ mean time between arrivals S = /µ ρ = λ/µ N mean service time traffic
More informationMASSACHUSETTS INSTITUTE OF TECHNOLOGY 6.265/15.070J Fall 2013 Lecture 22 12/09/2013. Skorokhod Mapping Theorem. Reflected Brownian Motion
MASSACHUSETTS INSTITUTE OF TECHNOLOGY 6.265/15.7J Fall 213 Lecture 22 12/9/213 Skorokhod Mapping Theorem. Reflected Brownian Motion Content. 1. G/G/1 queueing system 2. One dimensional reflection mapping
More informationServers. Rong Wu. Department of Computing and Software, McMaster University, Canada. Douglas G. Down
MRRK-SRPT: a Scheduling Policy for Parallel Servers Rong Wu Department of Computing and Software, McMaster University, Canada Douglas G. Down Department of Computing and Software, McMaster University,
More informationApproximating the Integrated Tail Distribution
Approximating the Integrated Tail Distribution Ants Kaasik & Kalev Pärna University of Tartu VIII Tartu Conference on Multivariate Statistics 26th of June, 2007 Motivating example Let W be a steady-state
More informationModeling Service Networks with Time-Varying Demand
Modeling Service with Time-Varying Demand - Performance Approximations and Staffing Controls (with Beixiang He, Liam Huang, Korhan Aras, Ward Whitt) Department of Industrial and Systems Engineering NC
More informationErlang-C = M/M/N. agents. queue ACD. arrivals. busy ACD. queue. abandonment BACK FRONT. lost calls. arrivals. lost calls
Erlang-C = M/M/N agents arrivals ACD queue Erlang-A lost calls FRONT BACK arrivals busy ACD queue abandonment lost calls Erlang-C = M/M/N agents arrivals ACD queue Rough Performance Analysis
More informationElementary queueing system
Elementary queueing system Kendall notation Little s Law PASTA theorem Basics of M/M/1 queue M/M/1 with preemptive-resume priority M/M/1 with non-preemptive priority 1 History of queueing theory An old
More informationScheduling for the tail: Robustness versus Optimality
Scheduling for the tail: Robustness versus Optimality Jayakrishnan Nair, Adam Wierman 2, and Bert Zwart 3 Department of Electrical Engineering, California Institute of Technology 2 Computing and Mathematical
More informationPeriodic Load Balancing
Queueing Systems 0 (2000)?? 1 Periodic Load Balancing Gisli Hjálmtýsson a Ward Whitt a a AT&T Labs, 180 Park Avenue, Building 103, Florham Park, NJ 07932-0971 E-mail: {gisli,wow}@research.att.com Queueing
More informationTHE HEAVY-TRAFFIC BOTTLENECK PHENOMENON IN OPEN QUEUEING NETWORKS. S. Suresh and W. Whitt AT&T Bell Laboratories Murray Hill, New Jersey 07974
THE HEAVY-TRAFFIC BOTTLENECK PHENOMENON IN OPEN QUEUEING NETWORKS by S. Suresh and W. Whitt AT&T Bell Laboratories Murray Hill, New Jersey 07974 ABSTRACT This note describes a simulation experiment involving
More informationLoad Balancing in Distributed Service System: A Survey
Load Balancing in Distributed Service System: A Survey Xingyu Zhou The Ohio State University zhou.2055@osu.edu November 21, 2016 Xingyu Zhou (OSU) Load Balancing November 21, 2016 1 / 29 Introduction and
More informationLecturer: Olga Galinina
Renewal models Lecturer: Olga Galinina E-mail: olga.galinina@tut.fi Outline Reminder. Exponential models definition of renewal processes exponential interval distribution Erlang distribution hyperexponential
More informationANALYSIS OF THE LAW OF THE ITERATED LOGARITHM FOR THE IDLE TIME OF A CUSTOMER IN MULTIPHASE QUEUES
International Journal of Pure and Applied Mathematics Volume 66 No. 2 2011, 183-190 ANALYSIS OF THE LAW OF THE ITERATED LOGARITHM FOR THE IDLE TIME OF A CUSTOMER IN MULTIPHASE QUEUES Saulius Minkevičius
More informationState-dependent and Energy-aware Control of Server Farm
State-dependent and Energy-aware Control of Server Farm Esa Hyytiä, Rhonda Righter and Samuli Aalto Aalto University, Finland UC Berkeley, USA First European Conference on Queueing Theory ECQT 2014 First
More informationDynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times Online Supplement
Submitted to imanufacturing & Service Operations Management manuscript MSOM-11-370.R3 Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times Online Supplement (Authors names blinded
More informationTime-varying failure rate for system reliability analysis in large-scale railway risk assessment simulation
Time-varying failure rate for system reliability analysis in large-scale railway risk assessment simulation H. Zhang, E. Cutright & T. Giras Center of Rail Safety-Critical Excellence, University of Virginia,
More informationThis article was published in an Elsevier journal. The attached copy is furnished to the author for non-commercial research and education use, including for instruction at the author s institution, sharing
More informationScheduling for heavy-tailed and light-tailed workloads in queueing systems
Scheduling for heavy-tailed and light-tailed workloads in queueing systems Thesis by Jayakrishnan U. Nair In Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy California Institute
More informationAsymptotic Coupling of an SPDE, with Applications to Many-Server Queues
Asymptotic Coupling of an SPDE, with Applications to Many-Server Queues Mohammadreza Aghajani joint work with Kavita Ramanan Brown University March 2014 Mohammadreza Aghajanijoint work Asymptotic with
More informationClass 11 Non-Parametric Models of a Service System; GI/GI/1, GI/GI/n: Exact & Approximate Analysis.
Service Engineering Class 11 Non-Parametric Models of a Service System; GI/GI/1, GI/GI/n: Exact & Approximate Analysis. G/G/1 Queue: Virtual Waiting Time (Unfinished Work). GI/GI/1: Lindley s Equations
More informationContact Centers with a Call-Back Option and Real-Time Delay Information
OPERATIOS RESEARCH Vol. 52, o. 4, July August 2004, pp. 527 545 issn 0030-364X eissn 526-5463 04 5204 0527 informs doi 0.287/opre.040.023 2004 IFORMS Contact Centers with a Call-Back Option and Real-Time
More informationBy V. Pesic and R. J. Williams XR Trading and University of California, San Diego
Stochastic Systems 2016, Vol. 6, No. 1, 26 89 DOI: 10.1214/14-SSY163 DYNAMIC SCHEDULING FOR PARALLEL SERVER SYSTEMS IN HEAVY TRAFFIC: GRAPHICAL STRUCTURE, DECOUPLED WORKLOAD MATRIX AND SOME SUFFICIENT
More informationWindow Flow Control Systems with Random Service
Window Flow Control Systems with Random Service Alireza Shekaramiz Joint work with Prof. Jörg Liebeherr and Prof. Almut Burchard April 6, 2016 1 / 20 Content 1 Introduction 2 Related work 3 State-of-the-art
More informationTwo Workload Properties for Brownian Networks
Two Workload Properties for Brownian Networks M. Bramson School of Mathematics University of Minnesota Minneapolis MN 55455 bramson@math.umn.edu R. J. Williams Department of Mathematics University of California,
More informationA DIFFUSION APPROXIMATION FOR THE G/GI/n/m QUEUE
A DIFFUSION APPROXIMATION FOR THE G/GI/n/m QUEUE by Ward Whitt Department of Industrial Engineering and Operations Research Columbia University, New York, NY 10027 July 5, 2002 Revision: June 27, 2003
More informationAnalysis of A Single Queue
Analysis of A Single Queue Raj Jain Washington University in Saint Louis Jain@eecs.berkeley.edu or Jain@wustl.edu A Mini-Course offered at UC Berkeley, Sept-Oct 2012 These slides and audio/video recordings
More informationarxiv: v1 [cs.pf] 5 Nov 2018
Stabilizing the virtual response in single-server processor sharing queues with slowly -varying s arxiv:8.v [cs.pf] Nov 8 Abstract Yongkyu Cho, Young Myoung Ko Department of Industrial and Management Engineering
More informationPositive Harris Recurrence and Diffusion Scale Analysis of a Push Pull Queueing Network. Haifa Statistics Seminar May 5, 2008
Positive Harris Recurrence and Diffusion Scale Analysis of a Push Pull Queueing Network Yoni Nazarathy Gideon Weiss Haifa Statistics Seminar May 5, 2008 1 Outline 1 Preview of Results 2 Introduction Queueing
More informationSingle Variable Minimization
AA222: MDO 37 Sunday 1 st April, 2012 at 19:48 Chapter 2 Single Variable Minimization 2.1 Motivation Most practical optimization problems involve many variables, so the study of single variable minimization
More informationOn the Partitioning of Servers in Queueing Systems during Rush Hour
On the Partitioning of Servers in Queueing Systems during Rush Hour This paper is motivated by two phenomena observed in many queueing systems in practice. The first is the partitioning of server capacity
More informationQueueing Theory II. Summary. ! M/M/1 Output process. ! Networks of Queue! Method of Stages. ! General Distributions
Queueing Theory II Summary! M/M/1 Output process! Networks of Queue! Method of Stages " Erlang Distribution " Hyperexponential Distribution! General Distributions " Embedded Markov Chains M/M/1 Output
More informationTuan V. Dinh, Lachlan Andrew and Philip Branch
Predicting supercomputing workload using per user information Tuan V. Dinh, Lachlan Andrew and Philip Branch 13 th IEEE/ACM International Symposium on Cluster, Cloud and Grid Computing. Delft, 14 th -16
More informationNear-Optimal Control of Queueing Systems via Approximate One-Step Policy Improvement
Near-Optimal Control of Queueing Systems via Approximate One-Step Policy Improvement Jefferson Huang March 21, 2018 Reinforcement Learning for Processing Networks Seminar Cornell University Performance
More informationKendall notation. PASTA theorem Basics of M/M/1 queue
Elementary queueing system Kendall notation Little s Law PASTA theorem Basics of M/M/1 queue 1 History of queueing theory An old research area Started in 1909, by Agner Erlang (to model the Copenhagen
More informationCapacity and Scheduling in Small-Cell HetNets
Capacity and Scheduling in Small-Cell HetNets Stephen Hanly Macquarie University North Ryde, NSW 2109 Joint Work with Sem Borst, Chunshan Liu and Phil Whiting Tuesday, January 13, 2015 Hanly Capacity and
More informationOn the static assignment to parallel servers
On the static assignment to parallel servers Ger Koole Vrije Universiteit Faculty of Mathematics and Computer Science De Boelelaan 1081a, 1081 HV Amsterdam The Netherlands Email: koole@cs.vu.nl, Url: www.cs.vu.nl/
More informationChapter 10. Queuing Systems. D (Queuing Theory) Queuing theory is the branch of operations research concerned with waiting lines.
Chapter 10 Queuing Systems D. 10. 1. (Queuing Theory) Queuing theory is the branch of operations research concerned with waiting lines. D. 10.. (Queuing System) A ueuing system consists of 1. a user source.
More informationOn the Price of Anarchy in Unbounded Delay Networks
On the Price of Anarchy in Unbounded Delay Networks Tao Wu Nokia Research Center Cambridge, Massachusetts, USA tao.a.wu@nokia.com David Starobinski Boston University Boston, Massachusetts, USA staro@bu.edu
More informationGlossary availability cellular manufacturing closed queueing network coefficient of variation (CV) conditional probability CONWIP
Glossary availability The long-run average fraction of time that the processor is available for processing jobs, denoted by a (p. 113). cellular manufacturing The concept of organizing the factory into
More informationDynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times Online Supplement
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times Online Supplement Wyean Chan DIRO, Université de Montréal, C.P. 6128, Succ. Centre-Ville, Montréal (Québec), H3C 3J7, CANADA,
More informationLikelihood-Based Methods
Likelihood-Based Methods Handbook of Spatial Statistics, Chapter 4 Susheela Singh September 22, 2016 OVERVIEW INTRODUCTION MAXIMUM LIKELIHOOD ESTIMATION (ML) RESTRICTED MAXIMUM LIKELIHOOD ESTIMATION (REML)
More informationLifetime Dependence Modelling using a Generalized Multivariate Pareto Distribution
Lifetime Dependence Modelling using a Generalized Multivariate Pareto Distribution Daniel Alai Zinoviy Landsman Centre of Excellence in Population Ageing Research (CEPAR) School of Mathematics, Statistics
More informationRouting and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
OPERATIONS RESEARCH Vol. 59, No. 1, January February 2011, pp. 50 65 issn 0030-364X eissn 1526-5463 11 5901 0050 informs doi 10.1287/opre.1100.0878 2011 INFORMS Routing and Staffing in Large-Scale Service
More informationStability and Asymptotic Optimality of h-maxweight Policies
Stability and Asymptotic Optimality of h-maxweight Policies - A. Rybko, 2006 Sean Meyn Department of Electrical and Computer Engineering University of Illinois & the Coordinated Science Laboratory NSF
More informationIntroduction to Queueing Theory
Introduction to Queueing Theory Raj Jain Washington University in Saint Louis Saint Louis, MO 63130 Jain@cse.wustl.edu Audio/Video recordings of this lecture are available at: http://www.cse.wustl.edu/~jain/cse567-11/
More informationA Diffusion Approximation for the G/GI/n/m Queue
OPERATIONS RESEARCH Vol. 52, No. 6, November December 2004, pp. 922 941 issn 0030-364X eissn 1526-5463 04 5206 0922 informs doi 10.1287/opre.1040.0136 2004 INFORMS A Diffusion Approximation for the G/GI/n/m
More informationDIMENSIONING BANDWIDTH FOR ELASTIC TRAFFIC IN HIGH-SPEED DATA NETWORKS
Submitted to IEEE/ACM Transactions on etworking DIMESIOIG BADWIDTH FOR ELASTIC TRAFFIC I HIGH-SPEED DATA ETWORKS Arthur W. Berger and Yaakov Kogan AT&T Labs 0 Crawfords Corner Rd. Holmdel J, 07733 U.S.A.
More informationOn Dynamic Scheduling of a Parallel Server System with Partial Pooling
On Dynamic Scheduling of a Parallel Server System with Partial Pooling V. Pesic and R. J. Williams Department of Mathematics University of California, San Diego 9500 Gilman Drive La Jolla CA 92093-0112
More informationOPTIMAL CONTROL OF A FLEXIBLE SERVER
Adv. Appl. Prob. 36, 139 170 (2004) Printed in Northern Ireland Applied Probability Trust 2004 OPTIMAL CONTROL OF A FLEXIBLE SERVER HYUN-SOO AHN, University of California, Berkeley IZAK DUENYAS, University
More informationTales of Time Scales. Ward Whitt AT&T Labs Research Florham Park, NJ
Tales of Time Scales Ward Whitt AT&T Labs Research Florham Park, NJ New Book Stochastic-Process Limits An Introduction to Stochastic-Process Limits and Their Application to Queues Springer 2001 I won t
More informationDIMENSIONING BANDWIDTH FOR ELASTIC TRAFFIC IN HIGH-SPEED DATA NETWORKS
Submitted to IEEE/ACM Transactions on etworking DIMESIOIG BADWIDTH FOR ELASTIC TRAFFIC I HIGH-SPEED DATA ETWORKS Arthur W. Berger * and Yaakov Kogan Abstract Simple and robust engineering rules for dimensioning
More informationMethod of Moments. which we usually denote by X or sometimes by X n to emphasize that there are n observations.
Method of Moments Definition. If {X 1,..., X n } is a sample from a population, then the empirical k-th moment of this sample is defined to be X k 1 + + Xk n n Example. For a sample {X 1, X, X 3 } the
More informationIntroduction to Queueing Theory
Introduction to Queueing Theory Raj Jain Washington University in Saint Louis Jain@eecs.berkeley.edu or Jain@wustl.edu A Mini-Course offered at UC Berkeley, Sept-Oct 2012 These slides and audio/video recordings
More informationLarge deviations for random walks under subexponentiality: the big-jump domain
Large deviations under subexponentiality p. Large deviations for random walks under subexponentiality: the big-jump domain Ton Dieker, IBM Watson Research Center joint work with D. Denisov (Heriot-Watt,
More informationStein s Method for Steady-State Approximations: A Toolbox of Techniques
Stein s Method for Steady-State Approximations: A Toolbox of Techniques Anton Braverman Based on joint work with Jim Dai (Cornell), Itai Gurvich (Cornell), and Junfei Huang (CUHK). November 17, 2017 Outline
More informationDesign, staffing and control of large service systems: The case of a single customer class and multiple server types. April 2, 2004 DRAFT.
Design, staffing and control of large service systems: The case of a single customer class and multiple server types. Mor Armony 1 Avishai Mandelbaum 2 April 2, 2004 DRAFT Abstract Motivated by modern
More information, and rewards and transition matrices as shown below:
CSE 50a. Assignment 7 Out: Tue Nov Due: Thu Dec Reading: Sutton & Barto, Chapters -. 7. Policy improvement Consider the Markov decision process (MDP) with two states s {0, }, two actions a {0, }, discount
More informationBlind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers Mor Armony Amy R. Ward 2 October 6, 2 Abstract In a call center, arriving customers must be routed to available
More informationExercises, II part Exercises, II part
Inference: 12 Jul 2012 Consider the following Joint Probability Table for the three binary random variables A, B, C. Compute the following queries: 1 P(C A=T,B=T) 2 P(C A=T) P(A, B, C) A B C 0.108 T T
More informationMaximum Likelihood Estimation. only training data is available to design a classifier
Introduction to Pattern Recognition [ Part 5 ] Mahdi Vasighi Introduction Bayesian Decision Theory shows that we could design an optimal classifier if we knew: P( i ) : priors p(x i ) : class-conditional
More informationQueueing Theory and Simulation. Introduction
Queueing Theory and Simulation Based on the slides of Dr. Dharma P. Agrawal, University of Cincinnati and Dr. Hiroyuki Ohsaki Graduate School of Information Science & Technology, Osaka University, Japan
More informationCapacity management for packet-switched networks with heterogeneous sources. Linda de Jonge. Master Thesis July 29, 2009.
Capacity management for packet-switched networks with heterogeneous sources Linda de Jonge Master Thesis July 29, 2009 Supervisors Dr. Frank Roijers Prof. dr. ir. Sem Borst Dr. Andreas Löpker Industrial
More informationREAL-TIME DELAY ESTIMATION BASED ON DELAY HISTORY SUPPLEMENTARY MATERIAL
REAL-TIME DELAY ESTIMATION BASED ON DELAY HISTORY SUPPLEMENTARY MATERIAL by Rouba Ibrahim and Ward Whitt IEOR Department Columbia University {rei2101, ww2040}@columbia.edu Abstract Motivated by interest
More informationEfficient rare-event simulation for sums of dependent random varia
Efficient rare-event simulation for sums of dependent random variables Leonardo Rojas-Nandayapa joint work with José Blanchet February 13, 2012 MCQMC UNSW, Sydney, Australia Contents Introduction 1 Introduction
More informationMeasured Effective Bandwidths
Measured Effective Bandwidths S. Giordano, G. Procissi and S. Tartarelli Department of Information Engineering University of Pisa, Italy fgiordano,procissi,tartarellig@iet.unipi.it Abstract This paper
More informationAsymptotic Delay Distribution and Burst Size Impact on a Network Node Driven by Self-similar Traffic
Èíôîðìàöèîííûå ïðîöåññû, Òîì 5, 1, 2005, ñòð. 4046. c 2004 D'Apice, Manzo. INFORMATION THEORY AND INFORMATION PROCESSING Asymptotic Delay Distribution and Burst Size Impact on a Network Node Driven by
More informationChapter 5. Statistical Models in Simulations 5.1. Prof. Dr. Mesut Güneş Ch. 5 Statistical Models in Simulations
Chapter 5 Statistical Models in Simulations 5.1 Contents Basic Probability Theory Concepts Discrete Distributions Continuous Distributions Poisson Process Empirical Distributions Useful Statistical Models
More informationQuantifying Stochastic Model Errors via Robust Optimization
Quantifying Stochastic Model Errors via Robust Optimization IPAM Workshop on Uncertainty Quantification for Multiscale Stochastic Systems and Applications Jan 19, 2016 Henry Lam Industrial & Operations
More informationTwo hours. To be provided by Examinations Office: Mathematical Formula Tables. THE UNIVERSITY OF MANCHESTER. 29 May :45 11:45
Two hours MATH20602 To be provided by Examinations Office: Mathematical Formula Tables. THE UNIVERSITY OF MANCHESTER NUMERICAL ANALYSIS 1 29 May 2015 9:45 11:45 Answer THREE of the FOUR questions. If more
More informationOPEN MULTICLASS HL QUEUEING NETWORKS: PROGRESS AND SURPRISES OF THE PAST 15 YEARS. w 1. v 2. v 3. Ruth J. Williams University of California, San Diego
OPEN MULTICLASS HL QUEUEING NETWORKS: PROGRESS AND SURPRISES OF THE PAST 15 YEARS v 2 w3 v1 w 2 w 1 v 3 Ruth J. Williams University of California, San Diego 1 PERSPECTIVE MQN SPN Sufficient conditions
More informationStochastic process. X, a series of random variables indexed by t
Stochastic process X, a series of random variables indexed by t X={X(t), t 0} is a continuous time stochastic process X={X(t), t=0,1, } is a discrete time stochastic process X(t) is the state at time t,
More informationSECTION A. f(x) = ln(x). Sketch the graph of y = f(x), indicating the coordinates of any points where the graph crosses the axes.
SECTION A 1. State the maximal domain and range of the function f(x) = ln(x). Sketch the graph of y = f(x), indicating the coordinates of any points where the graph crosses the axes. 2. By evaluating f(0),
More informationEnergy Optimal Control for Time Varying Wireless Networks. Michael J. Neely University of Southern California
Energy Optimal Control for Time Varying Wireless Networks Michael J. Neely University of Southern California http://www-rcf.usc.edu/~mjneely Part 1: A single wireless downlink (L links) L 2 1 S={Totally
More informationOn Tandem Blocking Queues with a Common Retrial Queue
On Tandem Blocking Queues with a Common Retrial Queue K. Avrachenkov U. Yechiali Abstract We consider systems of tandem blocking queues having a common retrial queue. The model represents dynamics of short
More informationAdvanced Computer Networks Lecture 3. Models of Queuing
Advanced Computer Networks Lecture 3. Models of Queuing Husheng Li Min Kao Department of Electrical Engineering and Computer Science University of Tennessee, Knoxville Spring, 2016 1/13 Terminology of
More informationAmr Rizk TU Darmstadt
Saving Resources on Wireless Uplinks: Models of Queue-aware Scheduling 1 Amr Rizk TU Darmstadt - joint work with Markus Fidler 6. April 2016 KOM TUD Amr Rizk 1 Cellular Uplink Scheduling freq. time 6.
More informationA Fluid Approximation for Service Systems Responding to Unexpected Overloads
OPERATIONS RESEARCH Vol. 59, No. 5, September October 2011, pp. 1159 1170 issn 0030-364X eissn 1526-5463 11 5905 1159 http://dx.doi.org/10.1287/opre.1110.0985 2011 INFORMS A Fluid Approximation for Service
More information