TalkingCommissions. The Sunday Times Best Company to Work For in the UK - 2 nd. Award Winning Business. March 2016

Transcription

1 March 2016 Talkings The Sunday Times Best Company to Work For in the UK - 2 nd a great place to work, a great place to be a customer Award Winning Business

2 Talking s page 12 Contents 04 s Service Partner Services Insurance 2

3 Customer Satisfaction Indexing - CSI O2 CSI Programme In line with the New O2 Commercials effective from 1st April, the CSI programme is changing. You will see in Talking s, page 11 Section 1, you have a quarterly KPI target. The details below are aimed at giving you information about the campaign, how it differs from the original CSI campaign and how to manage the feedback back into your business. 1 2 What are the changes to the existing programme? A SMS survey replaces the /telephone survey. This type of campaign should yield a better response rate, typically 14% on SMS campaign. The survey is now 6 questions rather than over 100 questions and these questions are centred on you and your business and the service that they receive from you. Out of the 6 new questions, 3 are all about you and the scores from the three questions will make up your quarterly CSI score. All SMS surveys will be sent out on a pre-agreed date each quarter and will be live for 48hrs only. Date to follow. The key focus is to drive responses through your customer base within this time period. The minimum quarterly score is 70. What are the questions? How satisfied overall are you with the O2 partner who manages your account? On a scale of 10 (Very Satisfied) to 1 (Very Dissatisfied) How easy is it to get the right help and support from your designated O2 partner? On a scale of 10 (very easy) to 1 (very difficult) How satisfied are you with the level of proactive contact you receive from your O2 partner? From 10 (very satisfied) to 1 (very satisfied) How satisfied are you overall with O2 on a scale of 10 (very satisfied) to 1 (very dissatisfied) And how satisfied are you with the business tariff you have with O2? On a scale of 10 (Very Satisfied) to 1 (Very Dissatisfied) Please tell us anything that your designated O2 partner does well and anything that could be improved. Thanks again for taking the time to reply, your feedback is important to us and helps us to continually improve. 3 4 How is the score calculated? It is the average score taken from questions 1,2 and 3 from the survey. EG- Question 1 score is 7, question 2 score is 8 and question 3 score is 9, the total score for these questions is 24 out of 30, which a score of 80. How can I check my scores? By logging onto Cloud Services, Business CSI and Results, you will find your O2 scores by customer. The portal will be regularly updated with your scores and feedback so it is crucial that this is managed daily to keep up to date with what s happening 5 Which customers will be surveyed? We have supplied O2 a sample of Business CSI customers that have already been surveyed by us and provided a positive score. This data will be randomly surveyed and also a selection of customers from your customer s base, the oldest number on any account may also receive a SMS. More Information For a further understanding of O2 s CSI Text Survey and to find out how to: maximise CSI scores proactively contact your customers manage accounts create a clear contact strategy and more... Contact Adrienne Watt : adriennewatt@chesstelecom.com 3

4 Our s Service Video Tutorials (click here) We offer full support and guidance for our commission schemes. Visit our Resources page on chesspartnerservices.com to watch our video tutorials. Chess Partner Services are proud to announce our s Team can assist your business weekly or monthly with individual commission sessions. What exactly will the new service mean for you? You will now have the opportunity to book 1:1 sessions with our s Team. This is your opportunity to talk about anything commissions related, from monthly revenue share, invoices, and selfbill queries to weekly payments and more. How will it work? All partners calls will be held using Skype for Business (part of Office 365). To book your sessions, please cpscommissions@chesstelecom.com with dates and times and we will get back to you confirming availability. What happens if I don t have Office 365 Skype for Business? You can order Office 365 licenses to your businesses from us. Call the sales team now on

5 O 2 Commercials Contents 06 Commercials 10 European s 11 Digital products 5

6 O2 Commercials - From 1 st April Section 1 - Payment Type O2 Approved O2 Non-Approved Option 1* 43% 40% Rate Domestic Option 2** 45% 43% Option 3*** 50% 45% 1 International All Options 16% 14.50% KPI Target Targets Per Quarter O2 Approved O2 Non-Approved Quarterly KPI 1 Churn 8% or less 8% or less Quarterly KPI 2 CSI 70% or higher 70% or higher Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher n/a Quarterly KPI 4 Digital 60 per Quarter or higher n/a *Option 1 : rental x contract term x Option % **Option 2 : Hybrid rental x half of contract term x Option % PLUS monthly revenue share thereafter ***Option 3: Monthly revenue share Section 2 - New Connections & Digital Bonus O2 Approved Quarterly O2 New Voice Volume Bands^ O2 Non -Approved Quarterly O2 New Voice Volume Bands^ Payment Type plus Payment Type plus 2 Option 1* 10% 13% 17% Option 1* 6% 10% 14% Option 2** 11% 14% 18% Option 2** 8% 12% 16% Option 3*** 13% 15% 21% Option 3*** 10% 12% 18% Digital Bonus^^ All Options Digital Bonus^^ All Options ^ Option Payments. 1. All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter ^^ Digital Payment Rules 1. Digital Bonus will only be payable IF the partners digital base is net positive in the quarter 2. For any Digital Product added to a NEW Chess Partner Services mobile number you will earn a one off bonus of up to The Digital Product must remain on the network for 12 months, and carry a line rental of 2.50 or more per month 4. All Digital bonuses will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter *Option 1 : rental x contract term x Option % **Option 2 : Hybrid rental x half of contract term x Option % PLUS monthly revenue share thereafter ***Option 3: Monthly revenue share Section 3 - Re-Signs O2 Approved O2 Non-Approved 3 Months Remaining when Re-signing Less than 12 months New Added Minimum 21 months ^ Enhancement % bonus on UK Domestic Payment Type ^ Months Remaining when Re-signing New Added ^ Enhancement % bonus on UK Domestic Payment Type ^ Option 1* 3% Less than 12 Minimum 21 Option 1* 2% Option 2** 4% months months Option 2** 3% Option 3*** 5% Option 3*** 4% ^ share enhancement payable when current contract has 12 months or less remaining, and a re-sign takes place where a minimum of 21 months is added to the existing term i.e. current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable. *Option 1 : rental x contract term x Option % **Option 2 : Hybrid rental x half of contract term x Option % PLUS monthly revenue share thereafter ***Option 3: Monthly revenue share Section 4 - Digital Bonus 4 O2 Approved & Non-Approved 20 per product sold For any Digital Product added to an existing Chess Partner Services mobile number you will earn a 20 one-off bonus per product. The Digital Product must remain on the network for 12 months, and carry a line rental of 2.50 or greater i.e. if you were to add a McAfee to an existing mobile connection you will earn 20. Should you add a McAfee and Office 365 product to the same number and both products carry a line rental of 2.50 each or greater you will earn 40. Section 5 - Customer Excellence Award Deduction Payment Number of Quarter s missed CSI result Deduction Number of Quarter s achieved Churn result O2 CSI result Payment 5 1 < or = 65% 1,000 1 < or =8% > or = 75% 1,000 2 < or = 65% 2,000 2 < or =8% > or = 75% 2,000 3 < or = 65% 3,000 3 < or =8% > or = 75% 3,000 4 < or = 65% 4,000 4 < or =8% > or = 75% 4,000 Quarterly CSI performance between 65% & 75% in a quarter will result in no payment made or no payment deducted 6

7 O2 Commercials - Q&A Please see below an explanation of each key area of payment. If you have any further questions please do not hesitate to contact our commissions team on or cpscommissions@chesstelecom.com Understanding Quarterly KPIs Q. How do I monitor my quarterly KPI performances? A. All of your quarterly KPI s can be tracked on our cloud services portal along with a full explanation as to how they are calculated. Section 1- Q. Is there a default payment option? A. Yes Option 1 will be the default payment option. Q. Can I change from option 1 as my default payment option? A. Yes, If you wish to change options you can do so at any time by ing cpscommissions@chesstelecom.com Q. Can I change the payment option on any order prior to it being processed? A. Yes you can, by ing cpscommissions@chesstelecom.com and confirming what option you wish to change to and letting them know the order detail. Q. If I want to change my payment option on any orders do I need to let the s team know when this deal has been processed? A. Yes, once Partner Support have confirmed the deal has been activated please cpscommissions@chesstelecom.com within the same working day quoting the BS/AT reference number. Q. What happens if I the s team after the day of activation? A. Unfortunately you will not be able to change payment options post confirmation. Q. Is there a limit to how often I can change my payment option? A. No, as long as you notify us in writing by ing cpscommissions@chesstelecom.com prior to any order being completed. Q. Will the new commercials effect any of my current customer connections of which I have already been paid revenue share upon? A. No, the new commercials will not effect any existing customer connections that are connected prior to April 1st Q. Will the new revenue share options be paid on line rental and overspend? A. Yes, all line rental and overspend from April 1st will be payable at your new revenue share option. Q. Will the new commercials change my international revenue share payments? A. No, there are no changes to international revenue share. Q A How will I be paid on all new mobile broadband connections? All new mobile broadband connections will be payable on either of the standard revenue share options. Q How will I be paid on all re-signing mobile broadband connections? A All re-signing mobile broadband connections will be paid on option 3. NB All mobile broadband & sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 6. 7

8 Section 2 New Connection & Digital Bonus receive up to 71% revenue share Q. If I achieve a higher banding when will I be paid the additional revenue share? A. All revenue share options will be paid at band 1 throughout the quarter, then a reconciliation payment will be made at the end of the quarter. Q. When will the reconciliation payment be made? A. This will be paid on the first self-bill of the following month after the end of the quarter i.e. April, May, June will be paid on the second Thursday in July. Q. Will revenue share be paid in full on the new connection bonus including overspend? A. Yes, all the new connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract. Q. Will I be paid a digital bonus if I have had digital disconnections in the quarter? A. A digital bonus will only be paid if your digital base is net positive in the quarter. Q. What happens if my digital connection disconnects within 12 months? A. A clawback of the digital bonus payment will be levied if the digital connections are disconnected within 12 months from the activation date. Q. Will the digital clawback effect all my O2 new voice connections? A. No, it will only effect the O2 new voice connections that were paid with a digital attachment. Q. When will i be paid my digital bonus? A. At point of connnection at band 1 with a reconciliation at the end of the quarter. NB All mobile broadband & sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 6. Section 3 Re-Signs receive up to 55% revenue share Q. How will I know if my re-signs qualify for revenue share enhancement? A. Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement. Q. What contract term do I state on my re-sign request to Partner Support team? A. The total of the new contract term required plus the current remaining contract term. See full explanation on page 6 section 3. Q. Can I still process any re-sign, without adding 21 months minimum term? A. Yes, and you will be paid at your chosen payment revenue share option % rate without the enhanced % shown in page 6 Section 3. NB All mobile broadband & sim only re-signs will be paid on option 3 as outlined in section 1 on page 6. Scenario: 24 Month Contract 30 (example band 1) OPTION 1 () OPTION 2 (Hybrid) OPTION 3 (Monthly ) 30 LR x 24 months x 43% Advance Payment = New Connection bonus 10% = 72 Digital attachment bonus 30* Total commission over term = *If connecting a digtal product or more LR - Advance Payment 30 LR x 12 months x 45% = plus New Connection bonus 30 LR x 12 months x 11% = Months new connection bonus Digital attachment bonus 30* Total over term = Monthly revenue share 30 LR x 50% = New Connection Bonus x 1 x 13% = 4.50 Total monthly revenue share = Digital attachment bonus 30* Total commission over term =

9 Section 4 Digital Receive an additional 20 for every new digital sale Q. Do I need to re-sign the mobile connection when adding a digital product to receive the 20 payment? A. No the payment will be made upon activation of the digital product, even if you do not re-sign the mobile revenue share. Q. When will I receive the 20 payment? A. Payment will be made on the self-bill following activation. Q. Will I be paid revenue share on digital sales? A. Full revenue share will be paid monthly, for full details on revenue share see page 11. Q. Is the 20 bonus payable when I attach a digital product of greater than 2.50 per month? A. No the bonus is only payable when attached to any mobile voice connection on your O2 base. Section 5 Customer Excellence Award Q. Where can I find the results of my O2 Churn and O2 CSI quarterly? A. All details can be found on our Cloud Services portal. Q. If my O2 CSI performance is between 65% and 75% what will this result in? A. A quarterly O2 CSI score between 65% and 75% will result in no payment or deduction. Q. When will the payment/deduction be made? A. On the next self-bill following the finalised quarter s results. Q. If I achieve <8% O2 Churn but <65% O2 CSI will I still receive a deduction? A. Yes, the deduction is based purely against the performance of O2 CSI. O2 Commercials New Connection payment entitlement Product Advanced plus Monthly Overspend Monthly only (as per section 1 on page 6) Counts towards KPI 3 target (as per section 1 on page 6) Counts towards New Connection target (as per section 2 on page 6) Voice Mobile Broadband Sim Only Re-sign payment entitlement Product Advanced plus Monthly Overspend Monthly only (as per section 1 on page 6) Re-sign Enhancement (Please see page 8 section 3 Re-sign for full qualifying criteria) Voice 3* 3** 3 Mobile Broadband Sim Only * when adding a minimum of 12 months to an existing connection ** when adding less than 12 months to an existing connection 9

10 Europe Inclusive s- Northern Ireland Category A UK Int UK Rev Int Rev Total Rev Blended Rev % Europe Inclusive 500 Europe Inclusive 2gb Europe Inclusive 6gb Europe Inclusive sim only 1gb Europe Inclusive sim only 3gb Europe Inclusive sim only 8gb % % % % % % Category B UK Int UK Rev Int Rev Total Rev Blended Rev % Europe Inclusive 500 Europe Inclusive 2gb Europe Inclusive 6gb Europe Inclusive sim only 1gb Europe Inclusive sim only 3gb Europe Inclusive sim only 8gb % % % % % % Category C UK Int UK Rev Int Rev Total Rev Blended Rev % Europe Inclusive 500 Europe Inclusive 2gb Europe Inclusive 6gb Europe Inclusive sim only 1gb Europe Inclusive sim only 3gb Europe Inclusive sim only 8gb % % % % % % Category D UK Int UK Rev Int Rev Total Rev Blended Rev % Europe Inclusive 500 Europe Inclusive 2gb Europe Inclusive 6gb Europe Inclusive sim only 1gb Europe Inclusive sim only 3gb Europe Inclusive sim only 8gb % % % % % % 10

11 O2 Digital Products Office 365 Intune McAfee Box Just Call Me Digital Product * 8% 8% 25% 12% 20% * All revenue share will be paid monthly. Please see Talking Shop for full tariff details O2 Landline Landline Broadband Care packages Telemarketing numbers Landline & Installation/ Transfer * 8% 8% 0% 20% 0% * All revenue share will be paid monthly. Please see Talking Shop or full tariff details. Unlock the potential in your customer base Extra commission available if you join as a Chess fixed line Partner Take full ownership of your customer and grow your business as a Chess Reseller Contact our Sales team today on

12 Contents Approved & Non Approved 13 s Scheme 14 Small Business New Connections 15 Business Connect r 24 SB Mobile Broadband 25 Your Plan 33 Corporate Mobile Broadband 34 Corporate M2M 35 Corporate r Plan 46 Consumer 12

13 EE Scheme For New Connections & Migrations, Chess Partner Services will pay as follows: 1 2 (including handset bonus where applicable) Monthly of 18.5% for contract term % Example 500MB Monthly Add-on 1GB Data Allowance Bus 2GB Monthly Add-on 4GB Monthly Add-on YAVMB500S YAVGB1B YAVGB2S YAVGB4S How much upfront commission will you be paid? At the point of connection you will receive an upfront commission (see individual commissions tables). When will I start to receive my 18.5%? A monthly payment of 18.5% of the customer invoice will be made throughout the contract term. Is this commission scheme for both migrations and new connections? Yes, this model applies to both migrations and new connections. Am I an Partner? To find out contact CPScommissions@chesstelecom.com Contact s for any EE commission related queries. CPScommissions@chesstelecom.com 13

14 Small Business - New Connections Small Business plans - below 50 employees Small Business Single BUS 2GB XB1512V BUS 2GB XB1512V BUS 2GB XB1524V BUS 2GB XB1524V BUS 2GB XB BUS 250MB XB BUS 500MB XB BUS 750MB XB BUS 1GB XB BUS 2GB XB BUS EXTRA 4GB XB1512E BUS EXTRA 8GB XB1512E BUS EXTRA 4GB XB1524E BUS EXTRA 8GB XB1524E BUS EXTRA 12GB XB1524E BUS EXTRA 20GB XB1524E BUS EXTRA 50GB XB1524E , , BUS EXTRA 25GB XB1624P BUS VALUE 4GB XB1612V BUS VALUE 2GB XB1624V BUS VALUE 4GB XB1624V BUS 250MB XB BUS 500MB XB BUS 750MB XB BUS 1GB XB BUS 2GB XB BUS EXTRA 4GB XB1612E BUS EXTRA 8GB XB1612E BUS EXTRA 4GB XB1624E BUS EXTRA 8GB XB1624E BUS EXTRA 16GB XB1624E BUS EXTRA 25GB XB1624E BUS EXTRA+ 25GB XB1624E BUS EXTRA+ 50GB XB1624E , , Connections made with Generic Kit will receive 10 less. 14

15 Business Connect - New Connections r Options (Must include minimum 1 r on either 12 or 24 Month Tenure) 4GEE Business Connect plans Xtra Connect Voice SIM30 XBPLISH Bus Connect 2GB XBPLISH Bus CN LL XBPLISH Bus CN UL XBPLISH Xtra Bus Connect 2GB XBPLISH Bus CN 5GB XBPLISH Bus CN 10GB XBPLISH Xtra Connect Data 1mth XBPLISH Xtra Connect Data 24mth XBPLISH Xtra Connect Data 4GB XBPLISH Bus Connect MBB 8GB XBPLISH Bus Connect MBB 4GB XBPLISH Legacy - 4GEE Business Connect d Bundles- Data for use in the UK 4GEE and 1GB data YBSHD1GB GEE and 2GB data YBSHD2GB GEE and 4GB data YABSH4GB GEE and 8GB data YABSH8GB GEE and 16GB data YABSH16GB , , GEE and 24GB data YABSH24GB , , , , GEE and 32GB data YABSH32GB , , , , GEE and 48GB data YABSH48GB , , , , , GEE and 64GB data YABSH64GB , , , , , , GEE and 1GB Data YBC01M1GB

16 Small Business Upgrades/Migrations Orange & T-Mobile to EE - below 50 employees Small Business Single BUS 2GB XB1512V BUS 2GB XB1512V BUS 2GB XB BUS 2GB XB1524V BUS 2GB XB1524V BUS 250MB XB BUS 500MB XB BUS 750MB XB BUS 1GB XB BUS 2GB XB BUS EXTRA 4GB XB1512E BUS EXTRA 8GB XB1512E BUS EXTRA 4GB XB1524E BUS EXTRA 8GB XB1524E BUS EXTRA 12GB XB1524E BUS EXTRA 20GB XB1524E BUS EXTRA 50GB XB1524E , , BUS EXTRA 25GB XB1624P BUS VALUE 4GB XB1612V BUS VALUE 2GB XB1624V BUS VALUE 4GB XB1624V BUS 250MB XB BUS 500MB XB BUS 750MB XB BUS 1GB XB BUS 2GB XB BUS EXTRA 4GB XB1612E BUS EXTRA 8GB XB1612E BUS EXTRA 4GB XB1624E BUS EXTRA 8GB XB1624E BUS EXTRA 16GB XB1624E BUS EXTRA 25GB XB1624E BUS EXTRA+ 25GB XB1624E BUS EXTRA+ 50GB XB1624E , , Connections made with Generic Kit will receive 10 less. 16

17 Business Connect Upgrades Minutes for use in UK and to Europe and USA Choose User Options Xtra Connect Voice SIM30 XBPLISH Bus Connect 2GB XBPLISH Bus CN LL XBPLISH Bus CN UL XBPLISH Xtra Bus Connect 2GB XBPLISH Bus Connect 5GB XBPLISH Bus Connect 10GB XBPLISH Xtra Connect Data 1mth XBPLISH Xtra Connect Data 24mth XBPLISH Xtra Connect Data 4GB XBPLISH Bus Connect MBB 8GB XBPLISH Bus Connect MBB 4GB XBPLISH Small Business Connect (Legacy) Upgrades 4GEE Xtra Bus r XBPLISH GEE Xtra Bus r 1GB XBPLISH Xtra Bus Connect XBPLISH Xtra Bus Connect 1GB XBPLISH Xtra Connect Data SIM XBPLISH GEE sharer 15 XEEBSH GEE sharer plus 4GB 25 XEEBSH GEE sharer plus 4GB 40 XEEBSH Xtra Business Connect XBPLISH Xtra Bus Connect UL XBPLISH

18 4GEE Business Connect d Bundles Bus CN d 2GB YBCS2GB Bus CN d 5GB YBCS5GB Bus CN d 10GB YBCS10GB Bus CN d 20GB YBCS20GB Bus CN d 50GB YBCS50GB , , , , Bus CN d 100GB YBCS100GB , , , , Legacy - 4GEE Business Connect d Bundles- Data for use in the UK 4GEE and 1GB data YBSHD1GB GEE and 2GB data YBSHD2GB GEE and 4GB data YABSH4GB GEE and 8GB data YABSH8GB GEE and 16GB data YABSH16GB , , GEE and 24GB data YABSH24GB , , , , GEE and 32GB data YABSH32GB , , , , GEE and 48GB data YABSH48GB , , , , , GEE and 64GB data YABSH64GB , , , , , , GEE and 1GB Data YBC01M1GB d Minutes & Texts - d Minutes New Connections/Upgrades/Migrations 500 mins and 500 texts YEUS500A mins and 1000 texts YEUS1000A mins and 1500 texts YEUS1500A mins and 2000 texts YEUS2000A , , mins and 3000 texts YEUS3000A , , , , mins and 5000 texts YEUS5000A , , , , mins and 7000 texts YEUS7000A , , , , , , mins and texts YEUS10KA , , , , , , Minute & Texts for use in UK & from UK to Europe 18

19 d Minutes & Texts - Business Connect - Upgrades 500 mins and 500 texts YBSZ500A mins and 1000 texts YBSZ1000A mins and 1500 texts YBSZ1500A mins and 2000 texts YBSZ2000A mins and 3000 texts YBSZ3000A mins and 5000 texts YBSZ5000A mins and 7000 texts YBSZ7000A , , , , mins and texts YBSZ10KA , , , , Minute & Texts for use in UK & from UK to Europe & USA plus Business Zones d Minutes & Texts - Business Connect - New Connections & Upgrades 100 mins and 20 texts YBEU100A mins and 50 texts YBEU250A mins and 100 texts YBEU500A mins and 200 texts YBEU1000A mins and 400 texts YBEU2000A Roaming Minutes & Texts Europe & USA d Minutes & Texts - Business Connect - New Connections & Upgrades 100 mins and 20 texts YBBZ100A mins and 50 texts YBBZ250A mins and 100 texts YBBZ500A mins and 200 texts YBBZ1000A , , , , mins and 400 texts YBBZ2000A , , , , Roaming Minutes & Texts Europe & USA plus Business Zones 19

20 Data/Tethering Bundles - Additional Data 500MB Monthly Add-on YAVMB500S GB Monthly Add-on YAVGB2S GB Monthly Add-on YAVGB4S G Sim Only Plans - New /Upgrades / Migrations Bus SIMO 2GB 17 30D XB1501S Bus SIMO 4GB 21 30D XB1501S Bus SIMO 8GB 25 30D XB1501S Bus SIMO 250MB 8 12M XB1512S Bus SIMO 1GB 14 12M XB1512S Bus SIMO 2GB 16 12M XB1512S Bus SIMO 4GB 19 12M XB1512S Bus SIMO 8GB 23 12M XB1512S Bus SIMO 4GB 19 24M XB1524S Bus SIMO 8GB 23 24M XB1524S Bus SIMO 500MB 15 1M XB1601S Bus SIMO Ex 2GB M XB1601S Bus SIMO Ex 8GB M XB1601S Bus SIMO 250MB 8 12M XB1612S Bus SIMO 500MB M Bus SIMO Ex 2GB 15 12M Bus SIMO Ex 8GB 20 12M Bus SIMO Ex 25GB 35 12M XB1612S XB1612S XB1612S XB1612S Bus SIMO Ex 2GB 15 24M Bus SIMO Ex 8GB 20 24M XB1624S XB1624S

21 Small Business Mobile Broadband Mobile Broadband- New Connections & Upgrades BUS MBB 2GB XB1524M BUS MBB 4GB XB1524M BUS MBB 8GB XB1524M BUS EX MBB 12GB XB1524EM BUS EX MBB 16GB XB1524EM BUS EX MBB 8GB XB1524M Bus MBB 2GB XB1536M Bus MBB 4GB XB1536M Bus MBB 8GB XB1536M Bus Ex MBB12GB XB1536EM Bus Ex MBB 16GB XB1536EM Business MBB SIMO 100MB XBMBB BUS MBB 100MB XB1524M Business MBB 80GB XBMBB MBB SIMO 1m 10 1GB X15MB MBB SIMO 1m 15 3GB X15MB MBB SIMO 1m 20 15GB X15MB MBB SIMO 1m 30 25GB X15MB Business Connect 4GB XB1524CD Business Connect 8GB XB1524CD Business Data 4GB XB1524D Business Data 16GB XB1524D Business d Data XB1524SD Business d Data XB1524SD Business Data Lite XB1512P MBB 1m 10 1GB X15MB MBB 1m 15 3GB X15MB MBB 24m 11 1GB X16MB MBB 24m 17 3GB X16MB MBB 24m 22 15GB X16MB MBB 24m 28 25GB X16MB MBB 1m 20 15GB X15MB MBB 1m 30 25GB X15MB MBB 24m 55 50GB X16MB

22 Data Plans - New/ Upgrades Migrations Bus Tab 2GB 10 24M XB1624T Bus Tab 4GB 15 24M XB1624T Bus Tab 6GB 20 24M XB1624T Bus Tab 8GB 25 24M XB1624T Bus Tab 2GB M XB1636T Bus Tab 4GB 10 36M XB1636T Bus Tab 8GB 15 36M XB1636T Bus Tab Ex 10GB 30 24M XB1624ET Bus Tab Ex 12GB 35 24M XB1624ET Bus Tab Ex 16GB 40 24M XB1624ET Bus Tab Ex 20GB 45 24M XB1624ET Bus Tab Ex 12GB 20 36M XB1636ET Bus Tab Ex 16GB 25 36M XB1636ET Bus Tab Ex 20GB 30 36M XB1636ET Bus Tab Ex 24GB 35 36M XB1636ET Pocket Landline One to One YSBPLL One to Five Users YSBPLL One to 10 Users YSBPLL Many to 1 YSBPLL Pocket Office ( plus 5GB ) XSBPLL Data/Tethering Bundles - Additional Data 500MB Monthly Add-on YAVMB500B GB Data Allowance Bus YAVGB1B GB Monthly Add-on YAVGB2B GB Monthly Add-on YAVGB4B

23 Additional Bolt-Ons 4GEE Double Speed Y4GDBLSPD Unlimited MMS YBUNLMMS Unlimited UK minutes YULUKMINS Unlimited UK texts YPULTDTXT UK to EU mins YP100INEU UK to anywhere mins YP50INRW EU roaming mins YS100EURM global roaming mins YS60ROWRM Business Zone 300 YBBZ Business Zone 1200 YBBZ IDD & Roaming mins (Europe / USA) YBBEUUS30D IDD & Roaming mins (Europe / USA) 50 International Texts (All counties) 100 International Texts (All counties) 200 International Texts (All counties) YBEUUS12M YINTXT YINTXT YINTXT minutes YP200XMIN Data PDF (Non Out Of Bundle Build) 4GEE and 4GB data PDBSD4GB GEE and 8GB data PDBSD8GB GEE and 16GB data PDBSD16GB GEE and 24GB data PDBSD24GB GEE and 32GB data PDBSD32GB GEE and 48GB data PDBSD48GB GEE and 64GB data PDBSD64GB

24 Mobile Iron Mobile Iron ( 1 License ) YEMOBI1L Mobile Iron ( 5 Licenses ) YEMOBI5L % Monthly Overspend d Plans Upgrades Data SIM XBSH01MBS Voice SIM XBSH01HSS Voice SIM XBSH12HSS Data SIM XBSH12MBS Tablet SIM XBSH24T Tablet SIM XBSH24T USB / Mobile WiFi XBSH24M USB / Mobile WiFi XBSH24M d Phone 14 XBSH24H d Phone 18 XBSH24H d Phone 27 XBSH24H

25 Small Business d (Legacy) Valid for in life additions to Existing groups & Upgrades 500 mins and 500 texts YBSI mins and 1000 texts YBSI mins and 1500 texts YBSI mins and 2000 texts YBSI mins and 3000 texts YBSI , , mins and 5000 texts YBSI , , , , mins and 7000 texts YBSI , , , , mins and texts YBSI , , , , For any SIM Only mirror plan connections, the connection bonus will be reduced by 10 Valid for in life additions to Existing groups & Upgrades 500 mins and 500 texts YBSH mins and 1000 texts YBSH mins and 1500 texts YBSH mins and 2000 texts YBSH mins and 3000 texts YBSH , , mins and 5000 texts YBSH , , , , mins and 7000 texts YBSH , , , , mins and texts YBSH , , , ,

26 Your Plan d Data Pay if you use Roaming 8 Leader Price plan YP_SHARED_8GP_LE r Price Plan YP_SHARED_8GP_SH Leader Price plan YP_SHARED_6GP_LE r Price Plan YP_SHARED_6GP_SH Leader Price plan YP_SHARED_4GP_LE r Price Plan YP_SHARED_4GP_SH Customisable Roaming 8 Leader Price plan YP_SHARECRB_8GP_LE r Price plan YP_SHARECRB_8GP_SH Leader Price plan YP_SHARECRB_6GP_LE r Price Plan YP_SHARECRB_6GP_SH Leader Price Plan YP_SHARECRB_4GP_LE r Price Plan YP_SHARECRB_4GP_SH Configurable Roaming 8 Leader Price plan 8 r Price plan 6 Leader Price plan 6 r Price Plan 4 Leader Price Plan YP_NORO_SHARE_8GP_ LE YP_NORO_SHARE_8GP_ SH YP_NORO_SHARE_6GP_ LE YP_NORO_SHARE_6GP_ SH YP_NORO_SHARE_4GP_ LE r Price Plan YP_NORO_SHARE_4GP_ SH Your Plan Northern Ireland d 6 Leader Price plan YP_SHARED_NI_6GP_LE r Price Plan YP_SHARED_NI_6GP_SH r Price Plan YP_SHARED_NI_5GP_LE r Price Plan YP_SHARED_NI_5GP_SH

27 8/GB d Data 20GB data for Your Plan 40GB data for Your Plan 60GB data for Your Plan 80GB data for Your Plan 100GB data for Your Plan YP_ DATA_20GB_160GP YP_ DATA_40GB_320GP YP_ DATA_60GB_480GP YP_ DATA_80GB_640GP YP_ DATA_100GB_800GP , , , , , , , , , , , , , , , , , , , , , , , , , , , , GB data for Your Plan YP_ DATA_200GB_1600GP , , , , , , /GB d Data 20GB data for Your Plan 40GB data for Your Plan 60GB data for Your Plan 80GB data for Your Plan 100GB data for Your Plan YP_DATA_20GB_120GP , , YP_DATA_40GB_240GP , , , , , YP_DATA_60GB_360GP , , , , , , YP_DATA_80GB_480GP , , , , , , YP_DATA_100GB_600GP , , , , , , GB data for Your Plan YP_ DATA_200GB_1200GP , , , , , , Unlimited UK Voice & Text 18 Northern Ireland Unlimited Calls 23 Unlimited UK Voice and SMS 20 Unlimited UK Voice and SMS 17 Unlimited UK Voice and SMS YP_NI_UKVOICE_18GP YP2015_YP_ UKVOICE_23GP YP2015_YP_ UKVOICE_20GP YP2015_YP_ UKVOICE_17GP

28 Data Options for d Plans 5GB Individual data boost Super Secure Enterprise Secuity Your Plan Enterprise Plus 4G_ENABLER YP_ENTERPRISE YP_ENT_PLUS Your Plan BES 12 Silver YP_BES12_SLVR Your Plan BES 12 Gold YP_BES12_GOLD Blackberry BES BES_ENABLER Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_ Tablet Subsidy YP_TABLET_

29 Your Plan Single Data Pay if you use roaming 0 Leader Price plan YP_SINGLE_0GP_LE r Price Plan YP_SINGLE_0GP_SH Customisable roaming 0 Leader Price plan YP_SINGLECRB_0GP_LE r Price Plan YP_SINGLECRB_0GP_ SH Configurable roaming 0 Leader Price plan 0 r Price Plan YP_NORO_SINGL_0GP_ LE YP_NORO_SINGL_0GP_ SH Configurable roaming 2 Leader Price plan YP_SINGLE_NI_2GP_LE r Price Plan YP_SINGLE_NI_2GP_SH r Price Plan YP_SINGLE_NI_1GP_LE r Price Plan YP_SINGLE_NI_1GP_SH

30 Unlimited Voice Add ons 18 Northern Ireland Unlimited Calls 23 Unlimited UK Voice and SMS 20 Unlimited UK Voice and SMS 17 Unlimited UK Voice and SMS YP_NI_UKVOICE_18GP YP2015_YP_ UKVOICE_23GP YP2015_YP_ UKVOICE_20GP YP2015_YP_ UKVOICE_17GP Super Secure 4G data Super Secure 2GB 4GEE Starter Super Secure 2GB 4GEE Enterprise SS_START_2GB_4GDATA SS_ENT_2GB_4GDATA Super Secure 2GB 4GEE Enterprise Plus SS_EPLUS_2GB_4GDATA Super Secure 4GB 4GEE Starter SS_START_4GB_4GDATA Super Secure 4GB 4GEE Enterprise Super Secure 4GB 4GEE Enterprise Plus Super Secure 16GB 4GEE Starter Super Secure 16GB 4GEE Enterprise Super Secure 16GB 4GEE Enterprise Plus Super Secure 32GB 4GEE Starter SS_ENT_4GB_4GDATA SS_EPLUS_4GB_4GDATA SS_ START_16GB_4GDATA SS_ENT_16GB_4GDATA SS_ EPLUS_16GB_4GDATA SS_ START_32GB_4GDATA Super Secure 32GB 4GEE Enterprise SS_ENT_32GB_4GDATA Super Secure 32GB 4GEE Enterprise Plus Super Secure 64GB 4GEE Starter SS_ EPLUS_32GB_4GDATA SS_ START_64GB_4GDATA Super Secure 64GB 4GEE Enterprise SS_ENT_64GB_4GDATA Super Secure 64GB 4GEE Enterprise Plus SS_ EPLUS_64GB_4GDATA Corporate Single User Data - 3G data 250MB UK 3G only data 0% Monthly Overspend DATA_250MB_MAY GB 3G DATA_1GB_MAY % Monthly Overspend 30