Ben Hogben RRLC October 12, 2016
What is your procedure for handling books that are returned damaged?
1. Meet with other staff who may be involved with the process 2. Talk about processes 3. Develop a procedure 4. Test procedure 5. Documentation
1. Meet with other staff who may be involved with the process 2. Talk about processes 3. Develop a procedure 4. Test procedure 5. Documentation
Who is likely to be on duty when an emergency incident occurs? Who will be expected to respond? Proactive versus Reactive
Pre-planning includes collecting information, phone numbers, contacts, and resources, before an incident occurs.
Circulation Supervisor Night Shift Supervisor Building Coordinator What about users?
Do library staff have expertise with preplanning or emergency response? Firefighter experience Military experience Emergency Medical Technician/Paramedic/CPR/AED Training Past job that required emergency response planning, such as a Safety Officer Create a list of staff with skills that might be utilized in an emergency.
Soft target Very little security. Easy to disrupt operations due to lack of preparedness/security. Hard target High security. Difficult to disrupt operations due to high security and high level of preparedness. Which category does the library typically fit into?
Who is comfortable handling medical emergencies? What happens when you dial 911 from a cell phone? Office phone? Is there a first-aid kit available? What happens if the victim refuses aid? How will you communicate if cell towers are overwhelmed?
On-line documentation versus written. Who will keep the information up to date? Emergency phone tree email text Multiple formats Consider including information for responders building layout floor maps exits
What expertise are you looking for? What is your goal? What is the time commitment? How often will there be meetings?
Be Specific When Building a Team We are starting a library safety team and would like you to attend our next meeting. Or We are starting a library safety team and are looking for someone who has organizational, communication and leadership skills to help us with this pilot project.
Staff may know there is going to be a drill. -This Tuesday October 18 th, there will be a tornado drill at 2:30 pm. Staff might not know when there is going to be a drill consider telling them that a drill will occur during a specific time period. -Sometime during the fall semester there will be a drill to test our emergency procedures.
According to American Police Beat, the average response time for an emergency call is 10 minutes. www.self-defense-mind-body-spirit.com/average-police-response-time.html
http://www.wbng.com/news/video/-heavy-damage-in-danby-120901809.html
It s 3 pm on a Sunday afternoon in late August, you receive an alert on your phone that there is a Tornado warning. There are 78 patrons in your library at this time. What are your next steps? What outside agencies might be involved?
A tornado has been sighted or indicated by weather radar. There is imminent danger to life and property. Move to an interior room on the lowest floor of a sturdy building. Avoid windows. If in a mobile home, a vehicle, or outdoors, move to the closest substantial shelter and protect yourself from flying debris. http://www.nws.noaa.gov/om/severeweather/ww.shtml
http://www.nhc.noaa.gov/prepare/ready.php
A patron runs down the stairs in your library and frantically says: There is a person upstairs with a gun. What outside agencies might be involved?
https://www.dhs.gov/sites/default/files/publications/active_shooter_pocket_card_ 508.pdf
https://www.dhs.gov/xlibrary/assets/active_shooter_booklet.pdf
Code Red Code Red on the main floor Circulation Desk Or Please avoid the Circulation Desk at this time for Safety Reasons
An ice storm has brought rain and ¼ of ice. The power goes out after an hour into the storm, and the roads are closed due to a state of emergency. It is 10 am on a Thursday morning.
Under what conditions should the library close? Is emergency lighting routinely tested? Is it dark in the library during the day-time? How are plans accessed during an outage?
http://www.examiner.com/article/historic-library-devastated-by-irene Elevation 837 above sea level https://en.wikipedia.org/wiki/jay,_new_york
Binoculars Markers Name tags Bottled water Granola bars Walkie-talkies Flashlights Paper Phone charging cord Master key Batteries First aid kit Emergency phone numbers Emergency procedures
Are emergency supplies up to date? Batteries? Food? Water? How long does it take from the notification to preparedness? What are the different methods of communication, if there is no communication? Critique and discuss successes and challenges
What behaviors are not allowed? Where are rules posted? Who will enforce those rules? What will happen if the behavior continues? Focus on behaviors and not the person or group.
Appropriate behavior is expected in the library at all times. People who violate this rule will be punished.
You are not allowed to eat food in the library. If you are caught ripping pages out of a magazine, we will call the police. This is a public library, therefore, the computers cannot be used to view inappropriate material.
Consider: A text group (for people who might be isolated in the library) A code word that can be used in tense situations A panic button or auto-dialer for a service desk
Questions? bhogben@ithaca.edu