9-1-1 Area Judges Meeting AACOG 9-1-1 Program Overview [September 28, 2016] Public Safety Director Marcela Medina
Item I: Dispatcher Training On August 23, 2016, we hosted a PSAP Supervisor meeting to identify training needs and training locations throughout the region. We had representatives from Atascosa, Bandera, Gillespie, Karnes and Frio Counties. Identified We scheduled the Texas Law Enforcement Telecommunications System (TLETS) course in the following locations: o Karnes County: September 14 th 16 th. o Frio County: November 15 th 17 th. o Gillespie County: December 7 th 9 th. We scheduled Fire/Hazmat in Bandera County (3 hour course to be held 3 times in one day) on October 25 th. Established available training sites in Karnes, Bandera, Atascosa, Gillespie, and Frio. Established a priority of new courses for our instructor to write/complete: o 9-1-1 Liability o Active Shooter for Telecommunicators o Communication Field Training Officer o Suicide Intervention o Fire/Hazmat Dispatch Some other courses that are already scheduled through the Academy In-Service: Crisis Communications at Cibolo Fire Department October 18 th 20 th December 13 th 15 th Our next meeting is November 29 th and we will be setting the schedule starting in January. Current Courses 1. Ethics 3920 2. Crisis Communications 2120 3. Legislative Updates 3184 4. TDD/TTY 3812 5. Basic Telecommunicator Licensing Class 1013 6. New Supervisor Officer or Telecommunicator 3737 7. Cultural Diversity 3939 8. TCIC Less than Full Access 3807 9. TCIC Full Access 3802 New Courses 1. TLETS 3809 2. Interacting with drivers who are deaf or hard-hearing 7887 3. 911 Liability 5313 4. Communications Operation 3852 5. Telecommunicator Stress 5103 6. Active Shooter for Telecommunicator 5309 7. FTO for Telecommunicator 3720 8. First Aid 3830 1
Item II: Addressing/Mapping County Progress Reports Enterprise Geospatial Database Management (EGDMS) is a customized, managed service that works to combine GIS information from various local agencies (police, medical, fire, etc.) into a single consolidated database. The GeoComm system will enable CSEC and 9-1-1 entities in Texas to: Combine existing GIS data from individual 9-1-1 entities into a new, state-level NG9-1-1 database and perform quality control checks on the data Process on-going daily updates from locally authoritative sources into the program-wide GIS dataset used for 9-1-1 Provision critical GIS updates to core 9-1-1 network call routing and location validation systems Refer crowd sourced map discrepancies collected from digital map providers and other sources to 9-1-1 entities Each COG must be at 98% by the end of 2017. The goal is to create a database/map that is close to free of errors. Progress is measured according to several layers of data, including the following: ALI to Road Centerline Quality Control Fallout ALI to Address Points (SSAP) CSEC Planning Commission Compliance Risk Assessment Goals Mid-Year Compliance Report 2017 1. Each region will have a 50% ALI to RCL match rate on the March 2017 release of the GeoComm Quality Control Report. 2. Each region will have reduced their number of critical errors by 50% between the October, 2016 GeoComm Quality Control Report and the March 2017 GeoComm Quality Control Report. Final Compliance Report 2017 1. Each region will have 75% ALI to RCL match rate on the September 2017 release of the GeoComm Quality Report. 2. Each region will have reduced their number of critical errors by 75% between the October, 2016 GeoComm Quality Control Report and the September 2017 GeoComm Quality Control Report. Mid-Year Compliance Report 2018 1. Each region will have 98% ALI to RCL match rate on the January 2018 release of the GeoComm Quality Report. 2. Each region will have reduced their number of critical errors by 99.5% between the October, 2016 GeoComm Quality Control Report and the January 2018 GeoComm Quality Control Report. 2
Identified errors COUNTY FEATURES Features 9/6/2016 7/4/2016 6/14/2016 5/14/2016 Address Points 19,787 2,907 0 190 371 Polygons 29 20 20 19 19 RCL 4,211 162 416 446 485 Atascosa Total Features 24,027 3,089 * 436 655 875 Address Points 13,446 339 730 733 1,450 Polygons 14 14 32 32 25 RCL 2,997 247 228 230 230 Bandera Total Features 16,457 600 990 995 1,705 Address Points 4,788 1,484 10 43 117 Polygons 4 2 2 2 2 RCL 1,794 166 32 55 9 Frio Total Features 6,586 1,652 * 44 100 128 Address Points 8,660 823 16 5 5 Polygons 14 1 1 0 0 RCL 3,622 246 636 654 654 Gillespie Total Features 12,296 1,070 * 653 659 659 Address Points 11,827 1,940 6,182 6,396 6,396 Polygons 29 6 6 11 11 RCL 3,490 788 1,198 1,305 1,305 Kendall Total Features 15,346 2,734 7,386 7,712 7,712 Address Points 6,734 1,734 4,571 4,756 4,573 Polygons 15 11 11 13 12 RCL 2,477 867 495 472 495 Karnes Total Features 9,226 2,612 5,077 5,241 5,080 Address Points 1,268 1,010 3 0 3 Polygons 6 1 1 1 1 RCL 516 156 74 75 74 McMullen Total Features 1,790 1,167 * 78 76 78 Address Points 19,795 2,757 82 72 72 Polygons 27 9 9 9 9 RCL 3,344 273 777 785 785 Wilson Total Features 23,166 3,039 * 868 866 866 *Increased errors from previous report are due to an additional field being included as mandatory to be completed and is determined by GeoComm. 3
AACOG Features 9/6/2016 7/4/2016 6/14/2016 5/14/2016 Address Points 86,305 12,994 11,594 12,195 12,987 Polygons 138 64 82 87 79 RCL 22,451 2,905 3,856 4,022 4,037 Total Features 108,894 15,963 15,532 16,304 17,103 AACOG Match Rates Over Time GeoComm/CSEC Date Match Rate 08/31/14 69.35/24.30 04/30/15 82.49 08/31/15 81.61 09/30/15 82.08 10/31/15 81.95 11/30/15 82.03 04/30/16 82.04 09/01/16 86.59 Best Practice: It is recommended that addressing staff set aside time to work through errors, whether it s working on the errors ½ a day every day or spending 2 to 3 full days a week. Working in time to spend on fixing the errors is a must. Database Maintenance Training Intrado features webinars that offer How To for some basic GIS skills. ESRI conducts free online training for every ArcGIS licensed user. On August 16, 2016 the county Database staff attended a How To Workshop hosted by Bandera County. The goal was to identify issues in resolving errors and to share solutions. There were five of the seven counties represented, including Bandera, Atascosa, Karnes, Frio, and McMullen. ESRI Training: October 17 th - 18 th - San Antonio, TX ArcGIS 1: Introduction to GIS Introduces GIS concepts and ArcGIS tools used to visualize real-world features, discover patterns, obtain information, and communicate that information to others. Working primarily with ArcMap and ArcGIS Online, students will learn how to create GIS maps, explore the data behind the maps, and analyze maps and data, mastering the fundamental concepts that underline GIS technology. 4
Item III: Database Maintenance Budget 1. Software Licensing Annual maintenance of ARCGIS license fees for local government GIS workstation TOTAL SOFTWARE: $1,500 2. Trainings & conferences Tuition & Registration fees for GIS conferences and trainings TOTAL TRAINING: $1,500 3. Supplies General use office supplies for 9-1-1 database personnel at the local government TOTAL SUPPLIES: $500 4. Peripheral tools One time allowance for computer, tablets, plotter accessories or printers required for local government to complete GIS and database tasks TOTAL Peripheral: $2,500 BUDGET SUMMARY 1. DATABASE $1,500 2. TRAINING & CONFERENCE $1,500 3. SUPPLIES $ 500 4. PERIPHERAL TOOLS $2,500 TOTAL COSTS $6,500 5
Item IV: Call Volume by County 9/1/15 2/19/16 County Emergency Non-Emergency Total daily calls Positions Atascosa 20,739 5,818 26,557 147.54 3 Bandera 4,682 1,796 6,478 35.99 2 Frio 8,133 1,950 10,083 56.02 2 Gillespie 5,867 2,008 7,875 43.75 3 Boerne 9,786 3,686 13,472 74.84 4 Karnes 5,434 3,022 8,456 46.98 2 Wilson 11,996 3,541 15,537 86.32 3 Total 66,637 21,821 88,458 242.35 Through 8/31/16 County Emergency Non-Emergency Total daily calls Positions Atascosa 41,894 13,138 55,032 203.82 3 Bandera 9,880 3,797 13,677 50.66 2 Frio 16,690 4,204 20,894 77.39 2 Gillespie 12,724 4,057 16,781 62.15 3 Boerne 19,947 7,539 27,486 101.80 4 Karnes 11,288 6,478 17,766 65.80 2 Wilson 24,208 7,564 31,772 117.67 3 Total 136,631 46,777 183,408 679.29 Item V: ECaTS MIS system with the Text to 9-1-1 Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. As of May 15, 2014, the 4 largest wireless carriers (AT&T, Verizon, Sprint and T- Mobile) have voluntarily made available text-to-911 upon request by the Public Safety Answering Points (PSAPs). The Texas Commission on State Emergency Communications (CSEC) has adopted policies and instructions for the implementation of text-to-911 to ensure consistency in implementation. The 9-1-1 Regions will be responsible for requesting and implementing text in the 350 PSAPs in the CSEC program administered by the Regional Planning Commissions (RPCs). The Federal Communications Commission (FCC) encourages emergency call centers to begin accepting texts as text providers develop text-to-911 capability, but it is up to each call center to decide whether and when to begin accepting texts. FCC rules require all wireless carriers and other providers of text messaging applications in the United States to deliver emergency texts to call centers that request them. If a call center requests text-to-911 service, text messaging providers must deliver the service in that area within six months. 6
The table below indicates the roles and responsibilities among the PSAP, the Text Control Center, Airbus (equipment), and channel providers: Ideal Timeline: January February 2017 to prepare the system. Implementation Timeline: July 2017 the installation of circuits and testing of lines takes up to 6 months. 7
Item VI: Kari s Law September 1, 2016 This law requires owners of multi-line telephone systems (MLTS) in Texas to provide direct-dial access to 9-1- 1 without having to dial an additional digit such as 9 first before getting an outside line. Providers of multi-line telephone systems have until September 1, 2016 to comply. Senate Bill 788, also known as Kari s Law, which requires direct access to 9-1-1, was signed into law by Governor Greg Abbott on May 15, 2015. On March 1, 2016 the Commission on State Emergency Communications adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari s Law. The law represents a culmination of efforts in the aftermath of the murder of Kari Hunt in a motel room in Marshall, Texas who was attacked by her estranged husband. Kari s 9-year-old daughter tried to call 9-1-1 for help four times from the motel room phone. Unfortunately, the call never went through, because she did not know to first dial 9 for an outbound line before dialing 9-1-1. Tragically, Kari died before help could arrive. Since Kari s death, her father Hank Hunt and his family have made it their mission to educate the public and elected officials across the country about the need to change multi-line phone systems to provide direct access to 9-1-1. Their concerns were heard by representatives of the Texas 9-1-1 authorities, elected officials in Texas, the National Emergency Number Association (NENA) and the Federal Communications Commission (FCC). Currently, Illinois, Maryland, Texas and Tennessee have all passed similar legislation. Seconds count, and when a 9 year old little girl is mature and brave enough to attempt to dial 9-1-1 for help, she should be answered, said Mr. Hunt. MLTS owners must do their diligence and provide direct access to 9-1-1 and comply with Kari s Law. If the existing MLTS cannot be re-programmed or replaced to meet the direct access requirement, a one-year waiver shall be granted upon timely submission of an affidavit. Business owners should contact their MLTS provider to learn if their phone system is compliant. Some new phone systems need to be reprogrammed (not replaced) and costs, if any, should be minimal. For more information on the history of Kari s Law, the requirements to comply or to request a waiver, please visit texas911.org/karislaw. 8