Enhancing The Delivery Of Weather & Climate Information To End-Users by Meteorological Services Division, NEA, Singapore WMO RA V Seminar on Enhancing Service Delivery Kuala Lumpur, Malaysia, 2-6 April 2007 Outline Profile of Core Services and End-Users Facilitating E-Services Enhancing Delivery (timeliness, content) - Civil Aviation Weather Services - Public Weather Services - Specialised Services - Climate Information Services 1
Our Core Services Weather surveillance & forecasting Climate information and monitoring Advisory/warning for Severe weather conditions Transboundary smoke haze Earthquakes & tsunamis Allocation of Resources Our End-Users Civil Aviation Defence Shipping Public & Others 2
Service Delivery Channels Weather information is time-sensitive immediate/timely delivery most suited for electronic delivery (e-services) Delivery channels > 99.9% electronic (internet, email, telephone, fax, SMS, etc) < 0.1% manual (post, self-collection) Integration of Systems to Facilitate E-Services Message Switching System Doppler Weather Radar Satellites Seismic system Wind profiler Lightning detection system Observation stations NWP outputs Networking & Processing text graphics voice Internet / Intranet Telephone hotline Facsimile SMS E-mail Paging VOLMET broadcast Computer-to-computer link 3
Civil Aviation Weather Services Ensuring Local support safety to civil and aviation economy authority of and air airlines operations Regional role - OPMET gateway between Asia & Europe Delivery channels Automated faxing Computer-to-computer link Intranet Singapore FIR Aviation Intranet Available to all airline operators (registered users) Supplements other delivery channels Contents - SIGWX prognostic charts - Wind/Temp prognostic charts - OPMET (worldwide METAR/TAF) - Take-off, climb/descent conditions - SIGMET, AD warning, storm warning - Volcanic ash/tropical cyclone advisory - Real-time radar data (70km/240km radius) - Latest satellite images 4
Aviation Intranet Soliciting online feedback on timeliness and information content from end-users (pilots) Aviation Intranet Customer survey forms are sent annually to airline operators to gather feedback on service requirements and customer satisfaction A recent product request by airline operators Mosaic of satellite images from GEOS, METEOSAT & MTSAT 5
Public Weather Services Weather forecasts Heavy rain warning Winds/tides Earthquake/tremor/ tsunami advisory Haze advisory Detected rain areas Detected lightning areas Internet Fax WIDS Hotline Fax SMS INTERNET MEDIA Public Weather Services Weather Information Dissemination System (WIDS) Hotline (voice) Fax service (text & graphics) SMS (text) Dial 6545 7788 Fax 6542 7789 6
Prediction range Local Weather Forecasts Fortnightly outlook 3-day outlook 24-hour forecast 12-hour forecast (sectorised) 3-hour nowcast (sectorised) Delivery channels Hotline/fax/media Internet SMS/WAP (Wireless Application Protocol) 12-hour Forecast (5 sectors) 3-hour Nowcast (45 sectors) Accessing 3-hour Nowcasts via SMS and WAP 7
Lightning Alert Service for Schools Site-specific lightning alert for schools to plan outdoor activities A collaboration project with Ministry of Education Jun 2004 - User pull alert via SMS (self-activate) Apr 2007 - Push alert to user via SMS (automatic) *109 Menu Names 15 Mar 2007, 1305hrs Dunman High School Weather now: No rain Forecast: Thunderstorm with lightning from 1400hrs till 1530hrs Specialised Services Customised lightning warning service for golf clubs and companies involved in lightning-sensitive outdoor activities Warnings issued via SMS ( push alert) paging fax 15 Jan 2006 0945 HR SAMPLE Lightning warning issued within an area 5 km radius of site 8
Climate Information Services Specialised End-Users Building & construction industry Marine & shipping companies Insurance companies Legal firms Delivery channels for purchase of climate information Collection at MSS office Fax Post Email Government Mall website (Sep 2004) Collection at One-Stop Service Centre (Apr 2005) Climate Information Services Purchase Customised Climate Data Online Choice of delivery channels: Email Post Self-collection 9
Future Initiatives Facilitate access of web-based graphic weather information (e.g. map of real-time rain areas) via GPRS Expand provision of customised information for delivery to end-users via SMS Thank You 10