A C C O M PA N Y O U R C L I E N T S T H R O U G H A N E X C E P T I O N A L O M N I C H A N N E L J O U R N E Y
A FA M I LY S T O R Y LOUIS VUITTON 1821-1892 Founder and Visionary
LOUIS VUITTON 1821-1892 Founder and Visionnary
A FA M I LY S T O R Y GEORGES VUITTON 1857-1936 Inventor
GEORGES VUITTON 1857-1936 Inventeur
A FA M I LY S T O R Y GASTON-LOUIS VUITTON 1883-1970 Collector and Traveller
A S N I È R E S, A W O R K S H O P T H AT S TA N D S T H E T E S T O F T I M E
IDENTITY
I DENTITY Tradition
I DENTITY Savoir-faire
I DENTITY Audacity
I DENTITY Personalization
I DENTITY Creative fields
I DENTITY +19 000 EMPLOYEES 49% in stores 31% in workshops 20% in support functions 60 + COUNTRIES 460 + STORES 10 Eco sites Phone orders in 16 countries
I DENTITY CONTROL OF THE VALUE CHAIN, FROM DESIGN TO PRODUCTION AND DISTRIBUTION EXCLUSIVE RETAIL NETWORK C R E A T I O N M A N U F A C T U R I N G D I S T R I B U T I O N Business model
A strong business model w e h a v e t o e n r i c h
OUR DISTRIBUTION, OUR RETAIL NETWORK A w o r l d w i d e m u l t i - c h a n n e l p r e s e n c e 1 Worldwide Central & 10 Regional Warehouses 460 Stores 10 Ecommerce Sites W e n e e d t o b r e a k s o m e s i l o s t o r e a c h a n o m n i c h a n n e l p r e s e n c e P e o p l e s t i l l t h i n k i n t e r m s o f t h e i r s t o c k i n s t e a d o f h a v i n g a n o b o u n d a r i e s a p p r o a c h
OUR APPLICATIONS A q u i c k, k n o w n b y o u r s t a f f y e t a g i n g P O S s y s t e m B u t p e r i p h e r a l s in- h o u s e s o l u t i o n s w h i c h c o v e r p a r t i a l l y o m n i c h a n n e l d e m a n d s Store and Warehouse Transfers Click & Collect Transfers Reception Ecommerce In Store
CHALLENGE How to make converge an exceptional client experience our brand desirability with client associates efficiency and passion?
ONE RETAIL D i g i t a l S t o r e s IS S u p p l y F i n a n c e s
A 1 6 y e a r o l d s t o r y & Our Website Our Mobile Site Our Repairs Solution Our Personalization Solution
& A 1 6 y e a r o l d s t o r y w e h a v e d e c i d e d t o b u i l d o n, f o r a s t r e a m l i n e d a n d i n t e g r a t e d c l i e n t & r e t a i l I S l a n d s c a p e Warehouses Applications & data Clients Applications & data
& ORACLE COMMERCE (ATG 11.1) Client interface 1 XSTORE Mobile V16 ORDER MANAGEMENT SYSTEM V16 (order follow up) ORDER BROKER V16 (engine) 3 2 XSTORE V16 (store user interface) XOFFICE / XCENTER V16 (engine) Standard To be built with standard components 1 1 ORDER TAKING 2 - DETERMINING PICKING LOCATION 3 FOLLOWING ORDER Client advisor interface Client interface
S i m p l i f i e d I S l a n d s c a p e & Gift Certificates Endless Aisles POS Floor and Stock Store & Warehouse Transfers Click and Collect Transfers Reception
What do we get? 1/ A modern POS 2/ Mobility 3/ Omnichannel 4/ Simplified store functions 5/ Integration with markets given: EFT, detax, RFID And a stronger relationship with a key partner
When simplification brings efficiency 1/ CLIENT ADVISORS from both stores and CSC 3 / Stores BOH and SUPPLY Intuitive unique tool to manage omnichannel and sales : quicker sales, easy order, less reservations Quicker and easier access to pertinent products and client information : quicker sales Mobile POS and mobile connected payment : easy and mobile 2/ CLIENTS Seamlessly taken care of Distant services Less overstock and less reverse Products obsolescence diminished Less manipulation, less defective products Omnichannel and replenishment orders grouped 4/ WAREHOUSES One physical stock for both region and ecommerce activities: less products manipulation and less space Productivity in stores and CSC Stock optimization automated Warehouses productivity Less applications to maintain 5/ IS - 6 solutions among which RMS 6/ RETAIL TRAINING Capitalize on learning apps : Product training material lighten Retail learning, sales admin and sales accounting concentrating on added value tasks
We just began our journey Digital touchpoints going omni Worldwide deployment New omnichannel POS in the pilot country See you next year after our first stores are live
A C C O M P A N Y O U R C L I E N T S T H R O U G H A N E X C E P T I O N A L O M N I C H A N N E L J O U R N E Y in p a r t n e r s h i p w i t h