Maturity Models Development in IS Research: A Literature Review

Similar documents
Supporting youth mental health & suicide prevention programs. Your schools mental health awareness journey begins here...

Made-to-measure malaria vector control strategies: rational design based on insecticide properties and coverage of blood resources for mosquitoes

FFA FOURTH MANAGEMENT OPTIONS WORKSHOP Rarotonga, Cook Islands October 2007 SUMMARY RECORD OF PROCEEDINGS

THE ROOST. Thanks, Brad. Sad faced hurdy-gurdy girl, City of cobbles, Where the muddy Meuse Marks cathedral floors With fingers of flood.

electronic reserve R regular reserve: required background reading for those without background in early China Course introduction 1/20

TUCBOR. is feaiherinp hit nest. The day before Thanks, as to reflect great discredit upon that paper. Clocks and Jewelry repaired and warranted.

UCM DEPARTMENT OF THEATRE & DANCE PRESENTS SEASON

A tale of two architectures (2)

Gifted Education Program Plan

The Evolution of Outsourcing

Lions 202L News and Views Week Commencing 2 nd May ISSUE 586. Like us on facebook/noozletta Please address all items to

T h e C e n t r e f o r U l t r a h i g h b a n d w i d t h D e v i c e s f o r O p t i c a l S y s t e m s ( C U D O S )

CANADIAN RAILROAD HISTORICAL ASSOCIATION

KFDA Inspection Program for Quality and Compliance Efforts. Young-Ok Kim Clinical Trials Management Div. Korea Food and Drug Administration

THE SUPREME COURT OF MAURITIUS REASONS FOR DECISION OF THE LORDS OF THE JUDICIAL COMMITTEE OF THE PRIVY COUNCIL OF THE

CITY OF LAS CRUCES INFRASTRUCTURE/CIP POLICY REVIEW COMMITTEE

A Step by Step Guide Chris Dew: Clinical Indicators Programme Manager Health and Social Care Information Centre

INSTALLATION INSTRUCTIONS

Napa Valley Intergroup July 8, 2017

GalCiv Quick Reference ( )

fwerg^ fmb "Liberty and Union Ono and lusoparablc."

August 30, 2013 Volume 85 Issue 2 echo.snu.edu 6612 NW 42nd St. Bethany, OK (405)

". :'=: "t',.4 :; :::-':7'- --,r. "c:"" --; : I :. \ 1 :;,'I ~,:-._._'.:.:1... ~~ \..,i ... ~.. ~--~ ( L ;...3L-. ' f.':... I. -.1;':'.

the college as well as demographic data about the student population. The theme of this

End-to-end Performance Diagnosis

GUJARAT STHAPNA DIVAS. inside. 1ST May 2016 was the 56th Gujarat. p13. combo package teacher. Warm Welcome to Summer Vacation

Heroes. of the New Testament. Creative. Communications. Sample

D ON MY HONOR, I WILL TRY.. AISI S E R S O DASS A B BR AM OWNI S E R S I GIRL SCOUTS! JUN SENIO IORS CAD E TTES

Investing in Brownfields: The Economic Benefits of the Clean Ohio Revitalization Fund

G r a y T a k e s P o s t. A s N e w Y S e c ' y

Odds find E n d s ENTRIES. and A L T O SOLO. iiik places for many species of liik JMtHSIDKVrS r ITCH I

2014 CANADIAN SURF LIFESAVING CHAMPIONSHIPS PROGRAM

Daily Register Q7 w r\ i i n i i /"\ HTT /"\I AIM MPmf>riAnpn ^ ^ oikiar <mn ^^^*»^^*^^ _.. *-.,..,» * * w ^.. i nr\r\

Analytical Study on Seismic Energy Balance of NPP Buildings Part 2 Verification, Application and Ultimate State with Energy Index

SPRINGPORT, Michig.in, this 28lh day of July,.^.D., FeW things are harder to put up With than the annoyance of a good example.

List of Products and Services from A to Z

A JOURNAL OF PRACTICAL REFORM. DEVOTED TO THE ELEVATION OF HUMANITY IN THIS LIFE. AND A SEARCH FOR THE EVIDENCES OF LIFE BEYOND.

S J M I PAC T A F CT R O : CR E D EP

Help parents get their kids settled in with this fun, easy-to-supervise coloring activity. A Fun Family Portrait... 3

Tracing High-z Galaxy Kinematics

Local EleveD Wins Spectacular Game

L bor y nnd Union One nnd Inseparable. LOW I'LL, MICHIGAN. WLDNHSDA Y. JULY ), I8T. liuwkll NATIdiNAI, liank

INCITE. The Collaboration Issue 20 VOL UME. A Dixon Schwabl Publication. dixonschwabl.com

Discovery Guide. And now, the fight you came for. Welcome to Center Theatre Group and The Royale by Marco Ramirez

KEM Electric Cooperative s Operation Round Up

of & includ al ethics,

PCF EWS. Influenza A(H1N1): Precautionary measures. Mr Gan Kim Yong... A word from our Chairman, Focused Language Assistance in Reading (FLAiR)

Chapter 2--Asset and Liability Valuation and Income Measurement

Secondary Urban Centers in the Metropolitan

TESA IP40 protection against dust (TLC) Connector for a forward thinking approach to your overall quality control system

THE GRACE MESSENGER

For personal use only

Creative Communications Sample

Bedminster Township School Grade 3 Language Arts Literacy Curriculum Map

OUR SAVIOR LUTHERAN CHURCH

ANIMAL ISSUES BULLETIN MARCH 26, 2012

Temperature Controller E5CB (48 48 mm)

and A L T O SOLO LOWELL, MICHIGAN, THURSDAY, J U N E Farm Necessities Off State Sales Tax list Now Exempt

Assessment / audit system

О РАЗВИТИИ НОВОГО ЭФИОПСКОГО КАДАСТРА И ЗЕМЕЛЬНОГО РЕГИСТРА DEVELOPING A NEW ETHIOPIAN CADASTRE AND LAND REGISTER

principles of f ta f a rt.

ADDENDUM NO. 3 SEWER CLEANING AND TELEVISING PROGRAM CITY OF HOWELL LIVINGSTON COUNTY, MICHIGAN. ONLINE ONLY

RESEARCH ON OPEN-ARCHITECTURE INTEGRATED EXPERIMENTAL PLATFORM WITH INTELLIGENT MONITORING IN SUGAR BOILING PROCESS

The Plan for Excellence.

association r e f l e c t i o n s NATIONAL MODEL UNITED NATIONS NMUN SPONSOR OF THE WORLD S LARGEST COLLEGE MODEL UN

An Elephantine Misunderstanding: A miscommunication between researchers and their subjects

Here Comes the Showboat Silver Anniversary Year

Of Central Florida, Inc.

ASSESSING INVESTMENT & FINANCIAL FLOWS TO ADDRESS CLIMATE CHANGE IN KEY SECTORS TRAINING of November Agenda

Stackable Storage & Dispensing Systems

LOWELL WEEKLY JOURNAL

Every Network Manager Needs to. Compliance, and Risk Management

LOWELL WEEKLY JOURNAL

Empowers Families Unites Communities Builds Capacity. An In. Read and Rise. Cultivates Literacy

GG7: Beyond 2016 FROM PARIS TO ISE-SHIMA. The State of Climate Negotiations: What to Expect after COP 21. g20g7.com

Spring Newsletter 2016

Contents FREE!

The use of Acthar as an alternative for treating acute exacerbations in a relapse-remitting multiple sclerosis (RRMS) patient

LOWELL WEEKLY JOURNAL.

HYDROMETRIC NETWORK REQUIREMENTS OKANAGAN BASIN FOR THE. Prepared for. Photo: Belgo Creek at Highway 33

Part Two. Southern Florida s Early Native People

KEEP PACE WITH. Volume 3, Number.38, 12 Pages. at Michigan State university.

ELECTRIC SUN NEW JERSEY'S OLDEST WEEKLY NEWSPAPER EST :30-5:30 DAILY SAT. 10>00-5:30 OPEN TILL 9:00 P.M. THURS. "A Unisex Boutique*'

Aalborg Universitet. Published in: I E E E Transactions on Smart Grid. DOI (link to publication from Publisher): /TSG.2015.

MyEquipAuctions. MyREAL ESTATE & WOOD WORKING MACHINERYr REBWOOD BANKRUPTCY

WORLD MATH DAY ACTIVITY PACK. Ages worldmathsday.com UNICEF WORLD MATH DAY Lesson Plans Age 4 10 ACTIVITY RESOURCE

Integrated Simulation Of Supply Chain Management

MECHANICAL LEGEND EQUIPMENT INSIDE DUCT SIZE (FIRST FIGURE IS SIDE SHOWN) FLEXIBLE DUCTWORK MOTORIZED DAMPER BACKDRAFT DAMPER

13 Congruent Circles in a Circle

O.F. Lillemyr, Achievement Motivation as a Factor in Self-Perception, Norwegian Research Council for Science and the Humanities.

elegant Pavilions Rediscover The Perfect Destination

Parts Manual. EPIC II Critical Care Bed REF 2031

INVEST IN UTILITIES. FOR INCOME & CROWlH DETROIT EDISON TOLEDO EDISON FRANKLIN UTILITIES FUND. R. F. CAMPEAU CO., Inc. W i x o m C o u n c i l S e e s

FULL PRESCRIBING INFORMATION

T o atone for killing L iberate the Living -r eported by VBS staff karma Instead MEMBERS OF THE FOURFOLD ASSEMBLY INTONE MANTRAS OVER SOME BURROS AND

ATLANTA, GEORGIA, MARCH 20, 1942 No. 23. Administration Building. At this. The class officers have urged

You don t need a better car, you need to learn how to drive

Rediscover Your Dream Getaway. handcrafted Pergolas

Whitney Grummon. She kick started a fire in my soul Teaching me a tool to cleanse my mind That ll last a life time. That s how I will remember

ALLOWANCE EQUIPAGE LIST (AEL) ALLOWANCE EQUIPAGE LIST (AEL)

Transcription:

A f If Sy AIS E Lby (AISL) I N 6 (2015) S (IRIS) 2015 My M D IS R: A L Rw L A L Cg B S,.@b.k R V Cg B S, @b.k K N A Cg B S, @b.k Fw wk : ://..g/2015 R C L, L A; V, R; A, K N, "My M D IS R: A L Rw" (2015). I N 6 (2015). 6. ://..g/2015/6 T bg y by S (IRIS) AIS E Lby (AISL). I b f I N 6 (2015) by z f AIS E Lby (AISL). F f, by@.g.

MATURITY MODELS DEVELOPMENT IN IS RESEARCH: A LITERATURE REVIEW L A L1, R V1,2, K N A1 1 C S S Lby, D. f IT Mg, Cg B S, Dk 2 Fy f Tgy, W O S f A C Tgy Nwy.@b.k1 @b.k1,2 @b.k1 Ab. My w IS, IT. Hw, y, gy g y y q. T w f g f g f y. Sfy, x y IS g, f y y, g f. O y w f IS b ffy y. Ex y f g w y g -f b / w g. W f - f g f wy N Sg f Gw M, Cby G, Cby My M (CMM). Oy y b ff z y. W fy w f y g f f g y w by. W fy g fg w g y w f y. Kyw: My, y,, g,, gz g. 1 I Sg, y, bkg f IT f wy b f S b k kg b f b IS f. N, S x w y f wk b gy f. W g f y w f by x, by x,, y -, y b f. I 15 y, w f y w.. g y f fw by y w SJIS b IRIS g. W k g g S y y w b gg f IS. Tf, w k f w IS g f kwg f f y. My IS f / x bkg w wg f g g g y f gz gw [26]. T y f f bg, f y [26]. I If Sy (IS), b y g f f

If y [18] y g gw. Ex IS y g f N g y f IT gz, [17, 22] f f y [9]; IS/ICT by [37] y. F, by y (CMM) [31] b wy w g f b [33]. F, b f b y yy b ; f 20 1994 115 2008 [4]. T f gg g g f y b.g. wb [18, 24], y [10, 7] y y.. D [15], A [14] fw. A f g, (G, F,.) y kg y g. T f w f Cby My M.g. Pk. [31], CMMI [6] y, g y g. My gy g g g g fwk by Bk. [3], D B. [11] S- Sæ. [39] g w gg. Hw, w g f y, f g g fg f k f by y g. I w g by () wg x y IS, (b) fyg by, fy () gg g. I w bj, b fwg q: () w y f y - g f y IS? (b) W b by g w g y? () W b k w g y ;.g. fg f y? 1.1 L Rw: M D C T w q, w y w f y IS. I g w w, kyw w b (.. ACM g by, AIS by, IEEE x, Sg k B ). T w f fwg 1. D f ; A w y. 2. A f g zg y. 3. D g y, w g -g g g. 4. D w y. T f y, y g, g f gw, by y, y g w b f b,.g. y g, g f gw g b f. O w 15 y (1999 2014) y f 600, g y f f y. G b f b w y f by Wb W [44] f w g j ky w gf b. Fg 1 y f w b f b.

Fg 1. L w g b f. A w IS, w f k Bk f Eg j f by A f If Sy (AIS). T y 7 Bk f Eg, w y.. Dg S [9], f w w. T w x IS j AIS by, g 11 f w w f.. V Sbg. [43], Bk. [3], Pöbß. [33] W [46] b w. G w f j, w x IS f g, g 138 w w yz, f w 15 w f kg. T f b w w bj g f bkkg 9 w f. T w w gy w g g D H [10] w b f f bk, g y f. I b, f y by N Gb [30], Cby [8], Kg Kæ [22], Pk. [31] w w. Fy, fg 1, f 34 k f. 2 My M w R Ay A g fg f y w w f y g f b. T f w w y.g. [9, 30, 37], y g w x by V D V P [42] f y, w g f y gy q f bg w b [4]. T w y b g f, y f Cby y (CMM). T fw f Cby y [31] g f (CMM) q, SEI( f ) f. b, f b f f.g. [6, 12, 20]. T f w w y y bkg, w gz f g g f w g y;.g. [25, 36]. 2.1 G f y IS F yz, w f y f f g k g fx, g f [41]. T f f

b f f k f, b. T f y, g fg g bw [38]. T yg f g g f y g w g w g f g. A f f y g f b f b f Ax 1(b 2). W f f b y.. () My L kw g,, y,. b y y f y f b g, () D (b 2; w 14), () Sb-g (w 15), () P My (w 9 12), fy, () A Q w y y k b-g w y y g. Cbg b, w g f y fg 2 w. T f g g f y g f ff g w ff b-g. T bw y f y. T y f gg f g w g y.. () w bw y () w f () w y g y () w f. O g g f fg y zg bw ff y. R IS w b q x. Fg 2. S R f G S f My M 2.3 My M D: G IS L R IS y f g w y,.g. [2, 12, 18]. Hw, b gf ff y by fw z y g g, z by. F [43] fw g g, w D B. [12] 6 f g w f y y f fg (Tb 2). Bk. [3] 8 b g g. F, S-Sæ. [39]

g f g w y zg f g f gw, g w b 1. Tb 1: T M f My A (Tb 1) by q f g y. F, z z. I, M. [26] f w f g.. -w (f fg y g g jg f f) b (q f w f f g ). Hw, q f y : w w? A w g by D B. [11] -w wk f y w f w y g y. I w-b, f w b w y w y, qg b-. T, S-Sæ. [39] q -by- f w f. Tf, b f, b xg f y y. 2.4 M f Dg My M C Sg Ag T x y IS. A W [46] 237 gz y g-, w g g g g y. M, y, W [46] q g f y g y 7 f 105 y w by.. q q f f. O y IS w f g f fg 3, w f g f

C: My g ;.g. y, RBV,. A g f y j f y b f gy. Q: M y q f gy. Q: M y q f gy. D: I gy y b y f b w g f f. T gy kg y g w. I w W [46], f yz by IS w y, w g y w b 3 (Ax 2). Mjy f y b by Bk. [3] D b. [11]; w g y y. E f y by zg (.. y) fy gz. Fg 3. M bg y. Q fqy q q w g y. A y y fw by y, w f g f g, D / w bf zg g ( );.g. [9, 12]. Q fqy f g y [23], w fw x f f R g-b [13],.g. [5, 34, 35] y R g y g BI y bqy z [36] g wf f E.. q BI y w f- Lk bw y. T w by N J Wz [28] SOA y w by Wf. [47] z IT g (ITSM) by g f f xg y fg xy f y, g g -b y ITSM. O, f y, f g g y, by g fy gg g f y w ggg g. O, b w y IS y / g w g y. Hw

f b / fy g f y. 2.5 T C C f My M My b w w w N y fg bk f w Kg Kæ [22] fy qg k f y, fy k f bg b f. My IS b f N Gb [30] y k g b fy y w bg y. C f g b x f b g f g. T by Kg Kæ [22] w N fy w g g k. O j w g y Lk f f w g f.g. CMM y gg (My,,.) f [32, 37], Lk f g f b [23], Lk f g y [4], w S-Sæ. [39] g wk g f gw g x b w b x f g f ff f k f. I b, w b f wy w g kwgg f qfy j b. Vy fw y kwg g -.g. Dg S [9], w Rb. [34] wy f g, w f b y g y (b 3). T gg f f w f y, y f y f y [39]. I fwg w b g f. 3 D & C: Tw Ty G My M 3.1 A y I y f y w b x f y g fy g. T, w yg f g z y y g. V D V P [42] fy f f yg -y, w f y,,, gy b w zg y [32]. V D V P [42] w 14 ff gy b f g (.528) bg f f yg y. F, f gz g by G x b f fy y. Tb 4 (Ax 3) f fy f y IS. T f f f y Tb 4 (Ax 3) b g f V D V P [42], w w f b y fy y w g f y, g y. W gy b f g by Pf. [32] b g w zg y wy f g g k f.

3.2 A fg y T g bf g b b y b g f. E g g, g My [27] b y ggb g f. S b f f y y b y by Kg Kæ [22], Pöbß. [33] y by C [5]. Sy, f, y g f y f bkg, w w g w [1]. Fy, f y f N Gb [30], Cby [8] by Wk. [48] y, w gg f qfy w fg y, w w f E Swy [19] y y f ff g y ff. Tf, b, w y y fg by E Swy [19] F [20] z y, x y, g y f xg. 3. 3 C F wk I w x b f y f y IS f g w y zg y. O y y fwg g: 1. Mjy f IS y b b g g 2. T g f y IS:, b g bkg 3. T (.. g b,, g) wy, fw g (y gg), w y by f.. b,, f,. w g g. T f qfy b kwg f. 4. IS y g w g y. 5. M f y y ; y w f y g y g. 6. T f y w y. 7. T g f f yg f g y g y f. M, f w, w f k f y b y y b g by f. O f k f g k f by f. Ag bkg y, w fwg b by y : 1. U y f f g y ( Tb 1). E g gg y y b q, w z.

2. 3. 4. U w-f, fg b w zg g y, kg f f y, g g kg b. Ey g f ff g xg w w y, bf. U by g ( Tb 2) g y (b) f y. O f y, w f g f wk. Fy, w f qfy w gg y g fzzy, by E Swy [19] F [20] w xg gz fg. Sy, w w x f g y g w w y f w.., y, w g w y b f. Fy, w w, z b y g. T w g f f x w g S y j ff qfy f b kwg gg f y. T gy f w y q f y --w gg w f S fw.

Ax 1 Tb 2: Vby g w gg g. B C N, Ay, F f M Ey M* Sk U f Ay R D C R Dg F Tg A Rby Mby P f D b C B f.g. Cby y M, CMM, Sfw Egg I USA, 1991 1993 G f. Df, b f f. N b bk by. Uy Obj f y x w *. Obj,, gy. D by A, P, G b. Uy f gy, g P. E.g. P w, Hg g (CEO, CIO,.), g f f. A w w My.g. A,, g g, g, f Mg gy. Bk, J, Wbg,. D g. T b f. CMM-k, Lk- k q, My Mx g. Nq-k g f gw. F. I f? Vf g ; f y. V g w y. T y f b. C b f f f x? M f w IS fw, f w y g y. D b b y y w f f z g. Rf [26] [12] [3] [26] [11] [11] [11] [26] [11], [26] [38] [26] [9] [40] [26] [3] [26], [23] [30],[10] [39].g. [18],[9]

C R f My 1. L f b C, Mg ff. Hg f b w b f. 2. Nb f Sg I y 4 6, g. E.g. Cby g (5), N (4), CMM (5), y. [11] E.g. [8], [30], [29], [31]. 3. Sg fx C C w g f ff ; g q f. 4. N V My g b. P f.. bkg. T wy f g S bwb g. Ty 1 - F y ( ) Ty 2 - HSRM IS/ICT by fwk bk b/ f f y. T f y f g (M ). [34], [31], [6] [41], [40] [37], [26] 5. P f D,, b. My D A Sb-g I L y f y f bj. E f y b. [38] [30], [34] A Bk b,, Cby, f. [26] Cg y f H g f y,. H f f 5 7. [21] T b w. (Rf fg 2). E.g. BPMM w 30 b g. DyAMM w 16. Sf- Sy wy. I y g wb b fw x f. [12] [41] [11], [46], [26] T y f q. E.g. CMM by w f x. [31] *E.g. CMM y w fw g f [31], BPMM [12], [10] gy ; E-G y y [1].

Ax 2 Tb 3: Cf f M I w gg g. I N C Cf Sy** D Q Q C M I M [9] T Py* I A E y

g w

g Ay My.

[10] D g

x. S y

w f. U b y

b f y y y

. B-IT g [25] S B [18] C f, q f & x. D g

y y k g

b y [ 3 9 ]. DyAMM [41] BI y [23] F y g. P w wy f g y w by. B

I f x g

, R g b y

y

y. BI y [34] B I y q

f, R g

b y y

y. BPMM (5) f. D M y g y. B Ig My [36] Cby My M [31] *** B P My [12] Q f xg BI MM [35]. E My f gz; f f SOA [28] D

C b f

. P Mg H [5] C C My [45] S I [24] T f, f g q. R y y. C w f 9 xg M, 1 () w. CMMI f f 5 ;. C M y

; w f

( 5 g.. 1 2 0 % ) BI [16] BI MM w, & q f y f y 2004, 2006, 2009. S & g y. *** CMM,CMMI fw f w w y f y x. **Sy fbk gz f-y; *T Py I by.

Ax 3 I M [9] Tgy D M Ey A Lfy Tb 4: Ex f My w g f y. E w g C

f f

f, y

;

y w f

, w q f y

f f V D & P [ 4 2 ].

T (. g.

g f g 1 g 2, y

, k w g g

, w g g 1 ). Ay My[10] S

g y ( f y ), w

g f g y

b y

f g 1 g 3. I

b j g

y w k

f y. A

(. g. f

y g 2 3 )

,. BITA [25] B

I T g b y L f [ 2 5 ]

y f y

y. E g

b. D

b w

f f b b

B I T g. SMBP [18] A Lfy y - y y,, j q. O y b g g.. g x f y, y w y f S I, w y f. Tgg b fw b.

. DyAMM [41] Ag V D V P [42], Lf y x f g gw w y g f. T f g y, y y,, j q. E g b g f y f w y. Ey y f x f. H, w f [32]. E g, bb q f, [42]. D y f g f y g f w gy fw g f g g w. My w g My y fw g, w g b x g, w w f y.. DyAMM [41], xy g, f yg g. R() f g b f y x I [9] SMBP [18] w f w y.. (1) E g y b wy, y w y w y b BFI 2 b, (2) y fw g f gw g g y. Ay My [10] BITA [25] - B IT g y w b by f f g B-IT g b g y w. Sy, Ay My [10], y kw D DELTA y w kw g. DyAMM [41] Fy Dy y w f w.. (1) I g y w f g y zg y (2) I y y b S J f If y 15 y.

Rf 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. A, K. V. H. Z. Hk (2006). "E-G My M: Ex f Ly L M". G If Qy, 23(2),. 236-248. Bk, A. C. Hg (2011). "Ag Dg f Wb-2.0- f Wb: M R f P Wb P Iy." BLED 2011. P 48. Bk, J., R. Kk J. Pöbß (2009). "Dg My M f IT Mg." B & If Sy Egg 1(3): 213-222. Bk, J., B. N, J. Pb A. S (2010). "My M IS R." ECIS 2010, P 42. C, A., R. W, F. W T. M (2014). "P g : y g y." B R 7(2): 191-216. CMMI, P. T. (2010). "CMMI f D, V 1.3 (CMU/SEI-2010-TR-033) ". Sfw Egg I, Cg M Uy, 2010. ://.../by/-w.f?aid=9661 (R 16 Nb 2014). C, R., G. Sk, S. My J. L (2012). "Tw b y by y." A Cf If Sy 2012,. 1-11. Cby, P. B. (1980). Qy I F: T A f Mkg Qy C, Nw Yk, NY: M. Dg, J. R. S (1999). "Mgg : g." If Sy J 10(2): 131-149. D, T., H J. H, G. (2007). "Cg Ay: T Nw S f Wg", M: H B S P. D B, T., R. Fz, U. Kk, M. R, B. Cb, J. Uw D. Bk (2005). "Ug M P f Dg My A M." A Cf If Sy 2005. D B, T., M. R, D. B, F. Rj, J. Kk, D. A, R. W, P. E-D, J. Bk, F. Bf C. W (2005). "Tw B P Mg My M." A Cf If Sy 2005. Dk, S. D. D (1997). "Mg fw gg : A R b." If Sy R 8(1): 95-104. D-C-A (2012). "E C A 2012 Bkg 200." ://www2..///d//d/-b/----2012.f. (R 20 Ob 2014). DELTA-M-A (2013) "T A N Ay DELTA Sy 2013" ://www../-/pg/g--y--y-2013.x (R 20 Ob 2014). D, B. (2012). T Mg f B Ig My M. AMCIS 2012. P 37. Dy, D. H. (1983). "A E A f Sg f DP Gw." MIS Qy 7(2): 5. D, A. M. P. ORy (2012). A C Sg f Gw M f Mgg Ogz' S M B Pf (SMBP). ICIS 2012. E Swy, O. A., APk, YgKP, P A (2010). "R Cy-Skg Cfg f Dg Ey: I Tk T Tg." If Sy R 21(4): 835848. F, P. C. (2011). "Bg b : A fzzy yg gz." Ay f Mg J 54(2): 393-420.

21. Kkk, H., J. J J. Lyykkä (2011). "Tw My Mg A f S M A I." 4 ISPIM I Sy. 22. Kg, J. L. K. L. K (1984). "E gz f y: f N' g." C. ACM 27(5): 466-475. 23. L, G., F. Mx, T. M, R. W F. W (2011). I Dg f My M: Ayg R Ag f Dg S R. S-O P Dg S R, Sg B Hbg. 6629: 176-191. 24. Lk, T., U. B R. Jg (2013). Tw My M f A f S M M f Ogz I. HICSS, 2013. 25. Lf, J. (2000). "Ag B-IT Ag My." C f A f If Sy 4(1): 14. 26. M, T., P. R R. W (2010). "Tw Cf f My M If Sy." Mg f I W 2010, 333-340. 27. My, M. P. W. (2014). "If y w, xy w w q?" I J f Mgg Pj B 7(2): 169-185. 28. N J, D. B., T Wz (2011). A I f Mg SOA My ICIS 2011. P 3. 29. N, R. L. (1979). "Mgg C D Pg. H B Rw, M-A 1979,.115-126.", f ://b.g/1979/03/gg-----g//1 (R 20 Ob 2014). 30. N, R. L. C. F. Gb. (1974). "Mgg F Sg f EDP Gw." H B Rw Jy Fby 1974. (R 20 Ob 2014). 31. Pk, M., B. C, M. C C. Wb (1993). "Cby y, 1.1." Sfw, IEEE 10.4 (1993): 18-27. 32. Pf, R., B. N, J. Pöbß J. Bk (2011). "D f BPM b I y g? ", ECIS 2011. P 27. 33. Pöbß, J., B. N, A. S J. Bk (2011). "My M If Sy R: L S Ay." C f A f If Sy 29: 505-532. 34. Rb, D., R. W F. W (2012). "Ug Q Ay C Cby My M f B Ig." HICSS, 2012. 35. Rb, D., F. W R. W (2013). "Tw T M Of B Ig My." ECIS 2013. P 95. 36. Rb, D., F. W R. W (2013). "S B Ig My M: A Exy Ay". HICSS, 2013. 37. Rk, J. (2004). "Dg IS/ICT g by y fwk". Pg f 2004 f f S Af f f g IT g, S Af I f C S If Tg. 38. Rögg, M., J. Pöbß J. Bk (2012). "My b g". B P Mg J. 18: 328-346. 39. S-Sæ, H. P. Gk (2010). "T g f g." J f Ogz Cg E C, 20: 279 293, 2010. 40. S, M. M. Rög (2014). "ISFAM: T If Sy F A My M". ECIS 2014. 41. Sbg, M.., R. B, S. Bkk, I... W W. Bkk (2011). "T Dg f F A My M." Gb g. Sg B Hbg: 317-332. 42. V D, A. H. M. S. P (1995). "Exg D Cg Ogz." Ay f Mg. 20. 3 510-540.

43. Sbg, M., R. B, S. Bkk, I. W W. Bkk (2013). "Ig IS F S by S: U f F A My M." S J f If Sy 25(2): 2. 44. Wb, J. R. T. W (2002). "Ayzg f f: Wg w." MIS Qy 26(2): 3. 45. W, D., J. Rg, R. Zkw H. S (2013). "Tw C C Cg My M - P f D G, My D My L." PACIS 2013. P 211. 46. W, R. (2012). "T y f y : A y g y." If Sfw Tgy 54(12): 1317-1339. 47. Wf, J., T. J. Wk W. B (2015). "Mg IT S Mg Cby: S D E V." Wffk 2015. P 43. 48. Wk, T. J., J, B, W (2015). "Sfy: A P-B D S Pf F Sy R." Twy-T E Cf If Sy (ECIS), Mü, Gy, 2015.