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@ AB?را > =ا>ز\] 78 < 78WXY $ Z اTUV د ازروش... زD نC $ E D د F G?ا H I J KL ا M NO:P و $ Q 3 789 رزاد و;: R 7 8 6 #6H 46 (6$.#6"6(G6 O W@ 6 i6 96* L 6;W@ 6 (6' 6; 4 6 6$ A 6 6! $ 6< I#646 6" $ k6p V5^@ $ < ($ \#$ E<? l ij m u ij k = ( lijk ) ij k = k k = k = ( mijk ) k = ( u ijk ) k = k k :) ($ 3R$ < ; ( l ij, mij, uij ) ) f#5j 6; 4 6 65; ` $ (a$( rl." $ V5^@ " ' @ k{# (a$ (' 6! #6" ] E< Q ; 4 WX. " ' (' IH 4 2 R ` $ j W 32 6< W@ 6 6) 6($ E ; <.) ($ >? ; ($\#$? >#? < (6$ < 6 ) >? 78@ <# W@ 2# C C2 C3 C4 C5 C6 C7 ( 3).; BPR E: #H < ) >#? < i ; E ; C 0/ 29 0/ 50 0/ 5 0/ 3 0/ 34 0/ 22 0/ 36 0/ 3 C 0/ 22 0/ 35 0/ 32 0/ 35 0/ 5 0/ 37 0/ 40 0/ 36 2 C 0/ 7 0/ 08 0/ 099 0/ 098 0/ 094 0/ 04 0/ 092 0/ 02 3 C 0/ 89 0/ 84 0/ 95 0/ 89 0/ 96 0/ 80 0/ 90 0/ 89 4 C 0/ 70 0/ 6 0/ 85 0/ 67 0/ 70 0/ 93 0/ 69 0/ 74 5 C 0/ 9 0/ 0 0/ 05 0/ 6 0/ 096 0/ 06 0/ 9 0/ 0 6 C 0/ 53 0/ 53 0/ 68 0/ 64 0/ 59 0/ 57 0/ 54 0/ 58 7 W <.8> 6$ \ 6G@? >#? #? < (G O < W2 I#6(6$ 67 $6 6 >? 7($ \#$? >#? #H 4$ m#" (G O )($\#$ >? < $ 9]:.) ($ )($\#$ >?($ G7 ; ) < @ " (7 + 8 $ ( :.; ANP0 < > j W 32 < W@ W 2 2

ن ٣( (١٣٩٢) ١-١٧ تورد C C 2 C 3 C 4 C 5 C 6 C 7 < $ W 2 G 0/3 0/36 0/02 0/89 0/74 0/0 0/58 S S 2 S 3 S 4 S 5 S 6 S 7 S 8 S 9 S 0 S S 2 S 3 S 4 S 5 S 6 S 7 C 0/39 0/33 0/350 C 2 0/30 0/699 W@ 2#6 46.6 W@ 6$ 6 W@ 2# < W@ W 32 C 3 0/543 0/457 C 4 0/352 0/37 0/277 W 32 W@ W 2 < $.9 > C 5 0/476 0/524 C 6 0/370 0/630 C 7 0 0 0/295 0/407 0/298 5; (8G" >8@ rl ;$ 9'@ E$ A (6' 9' W@ i W@ 2#. '($ V7 EK: E ;7$ >O@ (KJ@ E$ >6O@ 6) 6G'@ 0.6 j#a6 46$ R6$ < E(?#5J > " )? W@ ; >65 0 < Q6 $ (* ]? E ; 4$ R$ W@ ; E< >5 E(8G" >65 0 < 6) 6($ E ;W@ 8" <# W@ 2# E< (8G" ) W@ 2#6 @ #"V; 7 $ <# W@ 2#!. >8" <# W@ 2# " 68@ (G@083< W2 <# W@ 2# &;N24.#" (G O ;>?! < " O. V; ($ 9 K A 6!< $ E6: E6$ < 6 6) >6#? < i6 6; (6G@ 6 #*! <0]:.;! W@ 2# $ ; 3

@ AB?را > =ا>ز\] 78 < 78WXY $ Z اTUV د ازروش... زD نC $ E D د F G?ا H I J KL ا M NO:P و $ Q 3 789 رزاد و;: R 7 8 < )? >#? "$ 5 2 3 7 3 6 8 2 4 9 5 6 0 4 7 0/077 0/046 0/044 0/03 0/08 0/072 0/057 0/087 0/088 0/080 0/054 0/04 0/036 0/052 0/043 0/047 0/063 9 S S 2 S 3 S 4 S 5 S 6 S 7 S 8 S 9 S 0 S S 2 S 3 S 4 S 5 S 6 S 7 ' EN@ <VT 4 2 ($ ` $ < 8 QE " B2 ]' EK( $ A<` r$ ~ ^ ITr$ & IT < EG;!@ & < $ I b G@ ' RO 5? ) 02 [@ E$ ) E#O ) 9 EB#* : V@ 0K ; 0 2 E ;V7 ' ' E< 5#@ ' =# b G@ E ;] ' %L in@ >#? B2 (IT)I?Db E " ; >#? EB#* E ;V7 [@ E< "D(9 6 (6$.#6$ ;)!< $ E: #H ($ < ) >#? 5; 4@ " (* a 4 < C; V67+@ 6? >6? 7 6 >6? 7(6$ &;N62 E6H ]6 6 6$ < 6 ) >#? #H 4 E 6;0 < >86 6 6T E6V56^@ (6P) 0 < ; ) 5; 4@ #H ($ WX." Q E(8G" >O@ ) >5 96@@ (6$ BPRE6: #6H (6$ < ) E$ >#? 4@V!; (' #b >6#? (J #@ E 4 <.«A<` r$ ~ ^» «EG;!@» «&»: < @ G? E6$r65: i6.6 BPRE6: #6H ($ < ) &+ 4$ " ($\#$ BPRE: E$ E ;'" ) _ ; >#? &+ (' Q #@ ' 96 : V@ I?Db E (< E#L E ; < 4" >#? < @h2 7$ 5;.' 45}@ BPR K)+# E: #@5 6 i6$ 68 [3] 6T E 6;&;N62 < ) ($ $ &;N24 < ) ($ ; 6.; L @ # ; ) ;N2 E ;( #$ V; [32] 85; #@# [20] :< @ G? (D #b ($ &;N2 4 E ;E)# < (6aj 46 6$ 467P E$ E< E(8G" >O@ ) i8@ E 8$ $ D? &;N24 4

ن ٣( (١٣٩٢) ١-١٧ تورد 6; ) = @ K? >#? = @ &J ANP $ 9'@ E$ K ; E< >5 0 6 E 6;E)#6 < <#j 4 G'@ 0 4 E 8$ E 4 <." Q 8 E $. &;N2 4 6 (' BPRE: E$ < ) >#? 5; 4@ E$ G@ (7] i < Q $ «EG;!@» 0/088 E < 7$ &+0/08.BPR E:#H ($ ;. " @ '? >O@ 0 < Q $ 2 ) < ) >#? " " >#? &;N24 < $ «A<` r$ ~ ^» >? '0/080 A 6J 6^L (6' 6;'6" #6"6!624$ 6$ m6 BPRE: #H ($ ; < $ «< $ I b G@» 0/087 < < ) ;x " 4 # ) < ) E: ($ G7 I G < &2 # E ; E $!< $.' > j 5b E< 6]6 E< 6(G6" 6$ G E ;0!$ #@ @) E ;&;N2 (' E # <.#" Q BPRE: E$ < ) K &J E$ K ;0 4 < #"!2 *. 6' 967' 0#; < r$ EK( $ E ;V7 # 5; I?Db E $ G E ;>j E6: 6; ) = 6@ 6;V67 4 4$ (a$ $ < m BPRE: $ @ @ (# \ G@ _ 6L $ # @) E ;&;N2 Q E 8; #? ($ #@ K BPRE: #H ($ < ) 8 E '#: ;) J! +# O$ >#? 4G@.(388). # F..E#5@ I :.r! 5*4$ WQ' 4!T. #.A EQ:.64-23 7 A#? ( ^.? r ($(7$ E ;'" <!@.' 97' SD+ 7Q : ;'" J!.(200). X5T.A 5; J! I $J@ $.(384). &'.S?<. 8#:! 8 ($ \#$ I ++O@ " A J I * a ;E!: $ E.(387).S E.A L.(CIVILICA) 8#:!@. [@ ) J! WQ' 4*.!@ ;) J (6)EG; I * a.$ L E ;G; #G!$ E$ J! E ;$ L.(390).C <.C T#L.7-03 < ' 97' E ;) J! 02 E#* jb.(390).a E5O..A E ^. O E ;.50-35(8)3,* (.!Q E< '!: < :(* a #) J! E: +# < E ;5#@ &+.(389).A <nq".f +O.6-97E &(J.( 9P. M [2] [8] [9] [0] [4] [8] [23] 5

@ AB?را > =ا>ز\] 78 < 78WXY $ Z اTUV د ازروش... زD نC $ E D د F G?ا H I J KL ا M NO:P و $ Q 3 789 رزاد و;: R 7 8!< $ E ;B2 ; ) E ;#5 78" +# E ;#' (* a.(389).s?<.a L. $ $.0-9I?Db E.(G :(5; S#T T E '($(a($ ' 97' E ;) E$ (G@ *#? R$ 4.(389). 7E.~ NE ^. NE ^.~.A i>5? ANP E ;0 9'@ i5' ($ @?Db E ;V7 E< 2 E ;B2 78" +# O$ >#?.22-95 (2)44 r! ^^P@ (.; E< DEMATEL ANP E ;i8@ < G'@ 8 < Q $ S *#@ $ <.(390).g.A 8. E5j. NQ:.25-(20)8 I * a.e< R" DEMATEL.>@ 5 i8@ < Q $ B2 V@ E }? $ B2 \ G@ P$= &J.(390). 5?. E5O5*.34-2 (5)6 j D <) 7 A#? 8 ( ^ 2 ;N2 5? 2 < $ < $. ) $ ' DEMATEL >5 i8@ 0<#).(390).) GGj http://parsmodir.com/thesis/dematel.php: 9L K' 85? $ =# >#?.(390).B A+ E!T#. #2 E^.A E`.A 5ˆ '.9- (2)0 5$ ( ^.E< 8 $ E(* a: [] Shahbandarzadeh, H., Salimifard, K., Saeedi, F., (202). Developing a Framework to Identify the Factors Affecting the Measurement of Organization Readiness for Business Process Reengineering Implementation- An Exploratory Factor Analysis Method (EFA). International Academic Research Journal of Business and Management, (6), -6. [3] Hammer, M., Champy, J., (993). Re-engineering the Corporation: A Manifesto for Business Revolution. Harper Business. [4] Ozcelik, Y., (200). Do business process reengineering projects payoff? Evidence from the United States. International Journal of Project Management, 7 3. [5] Hammer, M., Champy, J., (200). Reengineering the corporation: a manifesto for business revolution. New York: 2nd Edition Harper Collins. [6] Tarokh, M. J., Sharifi, E., Nazemi, E., (2008). Survey of BPR experiences in Iran: reasons for success and failure. Journal of Business & Industrial Marketing, 350-362. [7] Yu-jun, M., (200). How Does the Enterprise Implement Business Process Reengineering Management. International Conference on E-Business and E-Government (pp. 400-402). IEEE. [] Attaran, M., (2000). Why does reengineering fail? A practical guide for successful implementation. Journal of Management Development, 794-80. [2] Kwahk, K., Kim, H., (2008, January February). Managing readiness in enterprise systems-driven organizational change. Behaviour & Information Technology, 27(), 79 87. [3] Abdolvand, N., Albadvi, A., Ferdowsi, Z., (2008). Assessing readiness for business process reengineering. Business Process Management Journal, 497-5. [5] Sibhato, H., Singh, A. P., (202). Evaluation on BPR Implementation in Ethiopian Higher Education Institutions. Global Journal of Management and Business Research, -29. [6] Goksoy, A., Ozsoy, B., Vayvay, O., (202). Business Process Reengineering: Strategic Tool for Managing Organizational Change an Application in a Multinational Company. International Journal of Business and Management, 89-2. [7] Haghighat, F., Mohammadi, M., (202). Designing the Model of Effective Factors on Acceptance of Business Process Reengineering(BPR) Case study: Isfahan Municipality. Interdisciplinary Journal of Contemporary Research in Business, 28-289. [9] Hanafizadeh, P., Osouli, E., (20). Process selection in re-engineering by measuring degree of change. Business Process Management Journal, 284-30. [20] Maleki, T., Beikkhakhian, Y., (20). Business process reengineering implementation: an investigation of critical success factors. International Conference on Information and Finance (IPEDR).2, 7-2. IACSIT Press. [2] Salimifard, K., Abbaszadeh, M., Ghorbanpur, A., (200). Interpretive Structural Modeling of Critical Success Factors in Banking Process Re-engineering. International Review of Business Research Papers, 6(2), 95-03.!@ [24] [26] [27] [28] [29] [30] 6

ن ٣( (١٣٩٢) ١-١٧ تورد [22] Yu, D. H., Yi, S. P., Wang, T., Zhao, J. (200). An Empirical Study on the Success of BPR Based on BPR Support Systems. Industrial Engineering and Engineering Management (IE&EM), 200 IEEE 7Th International Conference on, Xiamen: IEEE, 489-495. [25] Lee, W. S., Huang, A. Y., Chen, C. C., Cheng, C. M., (200). Financial Investment Strategy by DEMATEL and Analytic Network Process. southwesternfinance. [3] Owen Chair, J. E., (998). Important Factors for BPR Success in Manufacturing Firms. Guimaraes & Production, 5(), pp -7. [32] Magutu, P. O., Nyamwange, S. O., Kaptoge, G. K., (200). Business process reengineering forcompetitive advantage. African Journal of Business & Management (AJBUMA),, 35-50. 7