Workforce Development Enables Your Adoption Strategy Michael Green Organizational Adoption Consultant Matthew Karl Training Consultant
Agenda Adopt, Embrace, Utilize Components of Change Management Workforce Development Reinforcement
Technical Side Design Develop Deliver Installation Current Transition Future + = Results Outcomes Success People Side Embrace Adopt Use Realization Source: Prosci ADKAR Model Overview, 2017
Percent of Study Participants Who Met or Exceeded Objectives
Net cash flow of project period Expected vs. Poorly Managed Prosci ROI of Change Management Model Poorly Managed Change Cash Flow Expected Cash Flow + 0 - Time (periods)
Successful Technology Change Integrating Project Management and Change Management Business Need Concept and Design Implementation Post- Implementation Phase 1: Preparing for Change Phase 2: Managing Change Phase 3: Reinforcing Change Source: Prosci ADKAR Model Overview, 2017
The Human Factors that Determine the ROI Speed of Adoption Ultimate Utilization Proficiency How quickly are people up and running on the ArcGIS Platform? How many employees (of the total population) are demonstrating buy-in and are using the GIS? How well are individuals performing compared to the level expected in the design of the change? Source: Prosci, Inc. 2017 www.prosci.com
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ADKAR Model for Individual and Organizational Change Awareness Desire Knowledge Ability Reinforcement Source: Prosci, Inc. 2017 www.prosci.com
Leadership / Sponsorship Keys to Success Project Management Change Management Prosci PCT Model
Outcomes of Change Management Consultation Change Management Plan Plans for: Sponsorship Roadmap Communications Resistance Management Workforce Development Coaching
Training spending and project success Source: IDC, Training's Impact on Projects Survey, 2011.
Training Levels of Training Engagements Individual - Roles - Workflows Project and Department - Short term plans - Project specific Enterprise - Long term plans - Strategic goals
Training What is a Workforce Development Plan? A strategy-driven learning plan that aligns training resources to your organization s vision and goals to ensure the roles in your workforce have the skills to execute on leveraging the ArcGIS Platform.
Training Workforce Development Planning - Goals Understand business priorities and key initiatives Capture current workflows that leverage maps and GIS Understand current GIS deployments and related technical architectures Review future plans/ideas for maps and GIS
Training Workforce Development Planning - Outcomes Communicate opportunities for leveraging GIS in support of business activities Report on possible future GIS deployment options based upon organizational priorities, strategies and best practices
Training Plan Development Alignment Action Analysis
Workforce Development Process Mission and Goals Alignment Applications of GIS Roles Discovery
Training GIS Essential Patterns Location Enablement Location Data Management Analytics Field Mobility Decision Support Constituent Engagement Empower all users to discover, use, make and share maps Collect, organize and exchange data about all assets and resources Describe, predict, and improve business performance Get information into and out of the field Support organization decision making activities Get feedback and make informed decisions Alignment
Training GIS Capabilities and Workflows Foundation Learn GIS Concepts Implement GIS Learn ArcGIS Platform Spatial Analytics Learn the Basics Locate and Query Data Find the Best Locations Mapping and Visualization Learn the Basics Design Maps Standardize Maps Alignment Developer Learn the Basics Build Web GIS Apps Build Mobile GIS Apps Data Collection and Management Learn the Basics Manage Data Quality Convert and Combine Data
Learn GIS Concepts GIS Viewing Implement GIS GIS Use Learn ArcGIS Platform Data Editing Learn the Basics Data QA Locate and Query Data Database Design/Modeling Find the Best Locations Map Design & Sharing Learn the Basics Spatial Analysis Design Maps GIS Management Standardize Maps Geospatial Application Learn the Basics Programming Database Build Web Administration GIS Apps System Build Mobile Administration GIS Apps Web Learn Application the Basics Programming Web Manage Administration Data Quality Goal Convert Setting and Combine Data Training Analyzing Training Resources Organizational Roles Alignment
Workforce Development Process Training Resources Analysis Identify Delivery Method Budget Planning
e-learning Opportunities
Training Instructor-led Benefits: Interactive Peer-to-peer learning Hands on exercises Delivery: In a Esri Training Facility (14 in the U.S.) Online (virtual classroom) Your facility (on your infrastructure or mobile lab)
Training Coaching/Custom Coaching Best practices Agency tasks & specific workflows Student application using a copy of client data Full Custom Class Unique and specific to organizational needs Can include pieces from existing courses Change in delivery method (remove exercises)
Workforce Development Process Execute Plan Action Review Plan
Training Implementation Priority of training will be based upon GIS Title, IT Title, full-time GIS user, project requirement, pre-reqs, available software/extensions, and previous coursework. GIS Foundation ArcGIS 1: Introduction to GIS ArcGIS 2: Essential Workflows ArcGIS Online Subscriptions for Organizations: User Workflows (ILO only) Exploring Enterprise GIS: A Workshop for Leaders Geodata Building Geodatabases Editing Data with ArcGIS for Desktop Spatial Analysis ArcGIS 3: Performing Analysis Designing Maps with ArcGIS Designing and Sharing ArcGIS 4: Sharing Content on the Web ArcGIS Online Subscriptions for Organizations: Publisher Workflows Data Management Configuring and Managing the Multiuser Geodatabase Replication Deploying and Maintaining a Multiuser Geodatabase Implementing Versioned Workflows in a Multiuser Geodatabase Distributing Data Using Geodatabase Practicing Geodesign Using ArcGIS Server Management ArcGIS for Server: Site Configuration and Administration System Architecture Design Strategies Courses for Developers Training Plan Python Developing Web Apps with ArcGIS API for Javascript ArcGIS Runtime SDK for Android Bootcamp Introduction to Geoprocessing Scripts Using ArcGIS Runtime SDK for ios Bootcamp Programming ArcGIS for Desktop Using Addins Specialty Classes & Solutions Introduction to ArcGIS Pro for GIS Professionals (ArcGIS Pro) Working with CAD Data in ArcGIS Market Analysis Using Esri Business Analyst (Business Professionals) Hydrologic and Hydrauldraulic Analyses Using ArcGIS Arc Hydro: GIS for Water Resources Implementing Esri Geoportal R Recommended Course Course Type ILT ILT ILO ILT ILT ILT ILT ILT ILT ILT ILT ITL ITL ILT ILT ILT ILT ITL ITL ILT ILT ILT ILT ILT ILT ILT ITL O Optional Course Course Duration [days] 2 3 0.5 0.5 3 2 2 2 2 0.5 3 3 2 2 2 3 3 3 3 3 3 2 2 1 2 2 3 2 2 1 C Completed Course Organizational Roles Agency Job Title GIS Team OIR GIS Director Pedersen, Dennis O O R OIR GIS Analyst 3 Meeks, Chris O R O O R R R OIR GIS Analyst 3 Herrington, Brandon O O O R R R O O R OIR GIS Analyst 3 White, Suzanne R O O R R R R R O O O R R R R R OIR Info Systems Tech Cons Griswold, Andrew R O O R O O O O R O O OIR GIS Analyst 3 Lane, Matt R O O R R R O O R OIR GIS Tech 2 Thompson, Nancy O R O O R R R OIR GIS Analyst 2 Pittenger, Ryan R O O O O O R O O OIR GIS Analyst 2 Gilliam, Patrick R R R R R O O OIR GIS Analyst 2 (new position) Williams, Kevin R O O R O O O O R O O OIR GIS Analyst 2 (new position) Riter, Michael R O O R O O O O R O O Military GIS Analyst 2 Yu, HeeChong O O R R R R O R R O R O R R R Safety GIS Analyst 2 Tucker, Ray R R R R R TDEC GIS Analyst 3 Buchanan, Tim TDOT IT Manager Senior McDonough, Kim TDOT GIS Analyst 2 Anderson, Peggy TDOT Data Architect Letillier, April R R R R R R R TWRA GIS Tech Mgr 1 Jones, Jeanette R R R R O R R O O O R O O TWRA Info Resource Spec 3 Porter, Tracy O O R O O O O O R O TWRA Info Resource Spec 3 Barrett, Lynn R R R R R R R R R R R R R R Editing and M Wor ArcG Action
Reinforcement of the change
Esri Blog: Ireland Transforms Mapping
Preferred Senders of Change Messages Prosci 2016
Primary Sponsor Communication Communicate often in the beginning to build awareness Communicate often during reinforcement with small wins, celebrate successes #1 thought about communication after a project Communicate more often
Impactful communication Organizational Level Time Span Strategic Plan Element C-Level Executives 5+ years Vision D-Level Directors 2 5 years Goals M-Level Managements 6 month 1 year Objectives S-Level Supervisors Quarterly 6 month Initiatives Knowledge Workers 1 day 1 month Tasks
Sponsorship and Coaching Remember that your Managers are employees first and Change Sponsors second! Coach sponsors to readily accept feedback from employees. Understanding the challenges allows the project team and change team to make adjustments so that the change can be sustained. Many project managers say that sponsors do not understand their role.
Leadership / Sponsorship Keys to Success Project Management Change Management Prosci PCT Model
Open Discussion