WLR & LLU Pricing Rental

WLR & LLU Pricing Rental Line Type Line - Analogue Basic (inc Care Level 2) 20.99 Line - Analogue 20.99 Line - Analogue MPF 20.99 Line - ISDN2e (per channel) 23.88 Line - ISDN30e (per channel) 23.43 Line - Multiline (per line) 20.99 Connection Prices Analogue (including Multi) Analogue Transfer 8.49 Analogue Installation (per line if multi) 99.00 Analogue Installation (if using SMPF Sim Provide) 99.00 Analogue Installation (Using Stopped MPF) 99.00 Analogue Installation - using stopped MPF line with sim provide SMPF 99.00 Analogue Start of Stopped Line 8.49 Conversion of LLU MPF to SAL 99.00 Conversion of LLU MPF to SAL (with SMPF Sim Provide) 99.00 Analogue LLU Installation 99.00 Analogue LLU Migration 50.00 Analogue LLU Migration with Sim Provide MPF 0.00 Conversion of ISDN2 to SAL 99.00 ISDN2 ISDN2 Transfer 30.00 ISDN2 Install (per channel) 142.50 Conversion of SAL to ISDN (per channel) 142.50 Conversion of ISDN Standard to ISDN System 30.00 DDI Planning Charges 81.00 DDI Connection (per DDI) 1.00 ISDN30 ISDN30 Transfer 81.57 ISDN30 Install per bearer (plus per channel below) 865.00 ISDN30 Install per channel 6.50 Conversion from ISDN30 DASS to ISDN30e (per channel up to 60) 11.00 Conversion from ISDN30 DASS to ISDN30e (60+ Channels) 660.00 DDI Planning Charges 81.00 DDI Connection (per DDI) 1.00 Care Levels - Per Line/Channel Level Analogue Basic Analogue Premium / Multi ISDN2 (per 2 Channels) ISDN30 (per Channel) Level 1 0.00 0.00 0.00 0.00 Level 2 0.65 0.00 0.00 0.00 Level 2+ 2.50 0.00 1.50 0.75 Level 3 4.50 3.75 3.75 2.50 Level 4 5.75 4.80 4.80 2.75 Expedite Care Levels Service Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 2 102.00 Expedite repair from Service Maintenance Level 1 to Service Maintenance Level Business 2 Plus Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 3 Expedite repair from Service Maintenance Level 1 to Service Maintenance Level 4 Expedite repair fromservice Maintenance Level 2 to Service Maintenance Level Business 2 Plus Expedite Repair from Service Maintenance level 2 to Service Maintenance Level 3 Expedite Repair from Service Maintenance Level Business 2 Plus to Service Maintenance Level 3 Expedite Repair from Service Maintenance Level 2 to Service Maintenance Level 4 Expedite Repair from Service Maintenance Level Business 2 Plus to Service Maintenance Level 4 Expedite Repair from Service Maintenance Level 3 to Service Maintenance Level 4 Expedite Repair from Service Maintenance Level 3 to Service Maintenance Level 4 - ISDN30 702.00 702.00 882.00 600.00 600.00 600.00 780.00 780.00 180.00 1,200.00 Feature - WLR Select Services Connection Monthly Rental Anonymous Call Rejection -Single Wholesale Access Line 0.00 2.50 Anonymous Call Rejection -Wholesale Access (Multi Line) 75.00 2.50 Anonymous Call Rejection -Wholesale Digital Access (ISDN2) 75.00 2.50 Anonymous Call Rejection -Wholesale ISDN30 (ISDN30 DASS) 75.00 2.50 Anonymous Call Rejection -Wholesale ISDN30 (ISDN30e) 75.00 2.50 BOL (Busy Out Line) (Per Billing Number) 2.20 0.00 Bypass Number (This is a separate product but must be assocaited with either Smart Divert, Call Diversion or Call Barring) 0.00 2.50 Call Barring (118) - by Admin Control 1.75 0.00

Call Barring (Incoming and Outgoing) 0.00 2.50 Call Barring (International & PRS) - by Admin Control 1.75 0.00 Call Barring (PRS) - by Admin Control 1.75 0.00 Call Diversion 0.00 2.50 Call Diversion - by Admin Control 1.75 0.00 Call Sign 0.00 2.50 Call Waiting 0.00 2.50 Called Party Answer 0.00 2.50 Caller Display 0.00 2.50 Caller Redirect (CNI) - One Months Service Per Number 0.00 6.50 Caller Redirect (CNI) - Monthly (or part thereof) Per Number 0.00 6.50 Change of Divert to Number 0.00 Choose to Refuse 0.00 2.50 DDI Caller Redirect '- Connection charge per installation. Rental is per consecutive 10 number DDI block (or part thereof). 150.00 6.50 DDI Numbers (including SNDDIs) 81 Planning + 1.00 per number 0.40 Debt Management Outgoing Calls Barred -1st Line -with 999 & 112 access 1.75 0.00 Debt Management Outgoing Calls Barred -Additional Line -with 999 & 112 access 1.75 0.00 Direct Connect 0.00 2.50 Incoming Calls Barred 1st Line 0.00 Incoming Calls Barred Addtl Line 0.00 Indirect Access Call Barring -Wholesale Access (per Line) 0.00 2.50 Indirect Access Call Barring -Wholesale Digital Access and Wholesale ISDN30 (per Channel ) 0.00 2.50 ISDN30 DASS Administration Provided Basic Diversion 0.00 2.50 ISDN30 DASS Administration Provided Diversion on Engaged/Failure of BT bearer 0.00 2.50 ISDN30 DASS Administration Provided Diversion on No Reply 0.00 2.50 ISDN30 DASS Calling Line Identity Presentation 0.00 2.50 ISDN30 DASS Calling Line Identity Restriction 0.00 0.00 ISDN30 DASS Connected Line Identity Restriction 0.00 0.00 ISDN30 DASS Customer Controlled Call Barring 0.00 2.50 ISDN30 DASS Customer Controlled Channel Busying 0.00 2.50 ISDN30 DASS Customer Controlled Diversion. - not available across DDI ranges 0.00 2.50 ISDN30 DASS Presentation Number 50.00 2.50 ISDN30 DASS Selective Outgoing Call Barring - All calls (permits 999 & 112 access) 0.00 2.50 ISDN30 DASS Selective Outgoing Call Barring - International & Premium Rate Services (permits 999 & 112 access) 0.00 2.50 ISDN30 DASS Selective Outgoing Call Barring - International, Premium Rate Services & Operator calls (permits 999 & 112 access) 0.00 2.50 ISDN30 DASS Selective Outgoing Call Barring - National, International & Premium Rate Services (permits 999 & 112 access) 0.00 2.50 ISDN30 DASS Selective Outgoing Call Barring - Operator Controlled calls (permits 999 & 112 access) 0.00 2.50 ISDN30 DASS Selective Outgoing Call Barring - Supplementary Services 0.00 2.50 ISDN30 DASS Sub Addressing - 6 Octet 0.00 2.50 ISDN30e 20 Octet Sub Addressing 0.00 2.50 ISDN30e Administration Provided Call Forward of Voice & Data Calls on Busy 0.00 2.50 ISDN30e Administration Provided Call Forward of Voice & Data Calls on No Reply 0.00 2.50 ISDN30e Administration Provided Call Forward of Voice & Data Calls on Unconditional 0.00 2.50 ISDN30e Call Deflection 0.00 2.50 ISDN30e Calling Line Identity Presentation 0.00 2.50 ISDN30e Calling Line Identity Restriction 0.00 0.00 ISDN30e Connected Line Identity Presentation 0.00 2.50 ISDN30e Connected Line Identity Restriction 0.00 0.00 ISDN30e Customer Controlled Call Forwarding 0.00 2.50 ISDN30e Presentation Number 50.00 2.50 ISDN30e Selective Outgoing Call Barring - All calls (permits 999 & 112 access) 0.00 2.50

ISDN30e Selective Outgoing Call Barring - International & Premium Rate Services (permits 999 & 112 access) 0.00 2.50 ISDN30e Selective Outgoing Call Barring - International, Premium Rate Services & Operator calls (permits 999 & 112 access) 0.00 2.50 ISDN30e Selective Outgoing Call Barring - National, International & Premium Rate Services (permits 999 & 112 access) 0.00 2.50 ISDN30e Selective Outgoing Call Barring - Operator Controlled calls (permits 999 & 112 access) 0.00 2.50 Nuisance Call Service (Charge Per Request) 250.00 0.00 Number Preservation (Per Occasion) 0.00 Number Selection 10.00 0.00 Outgoing Calls Barred -Additional Line -no 999 & 112 access 1.75 0.00 Outgoing Calls Barred Except -1st Line -with 999 & 112 access 1.75 0.00 Outgoing Calls Barred Except -Additional Line -with 999 & 112 access 1.75 0.00 Outgoing Calls Barred -First Line -no 999 & 112 access 1.75 0.00 Presentation Number (PSTN) 25.00 2.50 Raw Call Data 0.00 0.00 Reminder Call 0.00 2.50 Remote Call Forwarding 20.00 2.50 Removal of Temporary Call Divert 0.00 0.00 Ring Back 0.00 2.50 Smart Divert 5.00 2.50 Smart Divert with Bypass Number 5.00 2.50 Temporary Call Divert (Use anytime ) (per Number) 7.20 0.00 Temporary Call Divert (Use during fault repair) (per Number) 7.20 0.00 Temporary Out of Service (Per Billing Number) 7.20 0.00 The combined "Call Barring and Bypass Number (Incoming and Outgoing)" 0.00 2.50 The combined "Call Diversion and Bypass Number" 0.00 2.50 Three Way Calling Pay Per Use 0.00 Three-Way Calling 0.00 2.50 WDA (Line Hunting) T Reference - Not applicable to Digital Standard 0.00 0.00 WDA Administration Call Forwarding - on busy 0.00 2.50 WDA Administration Call Forwarding - on no reply 0.00 2.50 WDA Administration Call Forwarding - unconditional 0.00 2.50 WDA Call Deflection 0.00 2.50 WDA Call Waiting with Call Hold - Not applicable to Digital System 0.00 2.50 WDA Calling Line Identity Presentation 0.00 2.50 WDA Calling Line Identity Restriction 0.00 0.00 WDA Connected Line Identity Presentation 0.00 2.50 WDA Connected Line Identity Restriction 0.00 0.00 WDA Customer Controlled Call Forwarding 0.00 2.50 WDA Incoming Calls Barred (ICB) 0.00 2.50 WDA Multiple Subscriber Numbering '- Available for groups of size between 2 and 10 numbers - Not applicable to Digital System 12.00 1.50 WDA Permanent Outgoing Calls Barred (OCB) 0.00 2.50 WDA Presentation Number 40.00 2.50 WDA Selective Outgoing Calls Barred - all calls (permits 999 & 112 access) 0.00 2.50 WDA Selective Outgoing Calls Barred - international & Premium Rate services (permits 999 & 112 access) 0.00 2.50 WDA Selective Outgoing Calls Barred - international, operator & Premium Rate services (permits 999 & 112 access) 0.00 2.50 WDA Selective Outgoing Calls Barred - National, International & Premium Rate Services (permits 999 & 112 access) 0.00 2.50 WDA Selective Outgoing Calls Barred - operator calls (permits 999 & 112 access) 0.00 2.50 WDA Sub Addressing (20 octet) 0.00 2.50 Feature - LLU Select Services & Care Levels Connection Monthly Rental ANON CALL REJECT - RENT 0.00 2.50 CALL WAITING - RENTAL 0.00 2.50 CALLER DISPLAY - RENTAL 0.00 2.50 CARE LEVEL 3 - RENTAL 0.00 3.75 CARE LEVEL STANDARD - RENTAL 0.00 0.00 CHOOSE TO REFUSE - RENTAL 0.00 2.50 CLI PR OVRIDE REST OR CALL-RTL 0.00 0.00 CLI PRES REST PERM - RENTAL 0.00 0.00 CLI RETRIEVAL - RENTAL 0.00 0.00 CLI RETRIEVAL ADVANCED - RENTAL 0.00 3.50

DIRECTORY ENQUIRIES BAR - RENT 0.00 2.50 HIGH RISK INTL BAR - RENTAL 0.00 0.00 INCOMING RB REQ REST - RENTAL 0.00 2.50 INTERNATIONAL BAR - RENTAL 0.00 2.50 MOBILE BAR - RENTAL 0.00 2.50 MOBILE PLUS - RENTAL 0.00 0.00 MULTIWAY CALLING (3) - RENTAL 0.00 0.00 PART SUSP - RED IVR - RENTAL 0.00 0.00 PREM RATE ADULT BAR - RENTAL 0.00 2.50 PREMIUM RATE HIGH BAR - RENTAL 0.00 2.50 PREMIUM RATE LOW BAR - RENTAL 0.00 2.50 REMINDER CALL ADV - RENTAL 0.00 0.00 REMINDER CALL BASIC - RENTAL 0.00 0.00 RING BACK (INC RC) - RENT 0.00 0.00 SERVICES HIGH BAR - RENTAL 0.00 2.50 SERVICES LOW BAR - RENTAL 0.00 2.50 SUBS INCOMG CALL BAR - RENTAL 0.00 2.50 SUBS OUTCALL BAR - RENT 0.00 2.50 SUBSCRIBER CALL FWD - RENTAL 0.00 2.50 SUBSCRIBERCALLFORWARDREMOTEACCESS - RENTAL 0.00 2.50 UK NATIONAL BAR - RENTAL 0.00 2.50 ADSL Product (New Setup) Broadband 25gb - Plusnet 39.79 16.99 Broadband Unlimited - Plusnet 39.79 39.99 Basic (LLU) 39.79 15.99 Extra (LLU) 39.79 29.99 Business Broadband Unlimited LLU 39.79 39.99 Business Broadband Unlimited BT 39.79 39.99 Business Broadband Unlimited Voda 39.79 39.99 Assured (DSL) 360.00 50.00 Fibre Product (New Setup) Fibre Standard (40/10-100GB) Includes LR 99.00 53.99 Fibre Standard Plus (40/10-500GB) Includes LR 99.00 59.99 Fibre Premium (80/20-100GB) Includes LR 99.00 59.99 Fibre Premium Plus (80/20-500GB) Includes LR 99.00 61.99 Fibre Premium (80/20 - Unlimited) Includes LR 99.00 59.99 Fibre Premium (40/10 - Unlimited) Includes LR 99.00 53.99 Fibre Standard Eclipse (80/20-100GB) 99.00 46.95 Fibre Unlimited Eclipse (80/20 - Unlimited) 99.00 51.95 Fibre 50GB Plusnet 99.00 47.99 Fibre Unlimited Plusnet 99.00 53.99 Assured (Fibre) 360.00 60.00 EFM Product (New Setup) EFM Dual- Full Install (12 months) 290.59 EFM Dual - Amortised Install (36 months) 297.42 EFM Dual, 3MB limited - Full Install (12 months) 220.14 EFM Dual, 3MB limited - Amortised Install (36 months) 226.98 EFM Quad - Full Install (12 months) 355.74 EFM Quad - Amortised Install (36 months) 365.39 EFM Quad, 3MB limited - Full Install (12 months) 284.05 EFM Quad, 3MB limited - Amortised Install (36 months) 293.70 Ethernet Over FTTC - Full Install (12 months) 241.87 Ethernet Over FTTC - Amortised Install (36 months) 245.69 Ethernet Over FTTC, 3Mb limited - Full Install (12 months) 199.02 Ethernet Over FTTC, 3Mb limited - Amortised Install (36 months) 202.84 Bonded Product (New Setup) Bonded Broadband - 2 Lines - 100GB Rental 100.00 210.00 Bonded Broadband - 2 Lines - 200GB Rental 100.00 220.00 Bonded Broadband - 2 Lines - 50GB Rental 100.00 190.00 Bonded Broadband - 2 Lines - Unlimited Rental 100.00 230.00 Bonded Broadband - 3 Lines - 100GB Rental 150.00 250.00 Bonded Broadband - 3 Lines - 200GB Rental 150.00 260.00 Bonded Broadband - 3 Lines - 50GB Rental 150.00 240.00 Bonded Broadband - 3 Lines - Unlimited Rental 150.00 280.00 Bonded Broadband - 4 Lines - 100GB Rental 200.00 300.00

Bonded Broadband - 4 Lines - 200GB Rental 200.00 310.00 Bonded Broadband - 4 Lines - 50GB Rental 200.00 280.00 Bonded Broadband - 4 Lines - Unlimited Rental 200.00 320.00 Miscellanious Data Charges Overage (per Gb) Plusnet Overage (per Gb) LLU 1.50 per GB 1.50 per GB Static IP (LLU) 0.50 Static IP x 4 1.50 Static IP x 8 3.50 Static IP x 16 7.50 Out Of Area Bundle Surcharge 7.50 Regrade Charge (LLU DSL) 0.00 Regrade Charge (LLU Fibre) 0.00 Expedite Order Charge (Plusnet) 160.00 Expedite Order Charge (LLU & Fibre) 160.00 Enhanced Care 11.05 Prioritised 9.10 Annex M 13.00 Cease Charge 0.00 SFI Engineering Visit (Plusnet) 144.00 SFI Engineering Visit (LLU) 125.00 SMPF SFI NETWORK UPLIFT 75.00 SMPF SFI FRAMES 70.00 SMPF SFI COOP 20.00 ADSL / Fibre router 52.11 Bundle Name 100 mobile Bundle 7.50 500 local & National Bundle 7.00 Business Saver Option 1 20.72 Business Saver Option 2 26.99 Business Saver Option 3 49.71 Business Saver Option 1 Unlimited 35.72 Unlimited Call Package 22.00 Unlimited local & National Calls 13.95 Business Line Essential 25.99 Business Essential 24.98 Business Essential Plus 25.87 Business Essential Max 29.87 Business Essential Fibre 46.94 Unlimited Bundle 31.95 Out of Area Bundle (non TTB) 27.97 Fibre Basic Bundle 53.95 Fibre Standard Bundle 58.95 Fibre Unlimited Bundle 72.95 SIP Trunks SIP Trunk on TTB Broadband 10.00 SIP on Non TTB Data 11.00 SIP Trunk on TTB Broadband (International) 11.00 SIP Trunks 10.00 Miscellanious Pricing Line Assurance 1.99 Line Assurance - Multiline 3.99 Line Assurance - ISDN2 3.99 Line Assurance - ISDN30 5.99 Fraud Monitor (per account) 3.99 Fraud Monitor (per line line/channel) 0.59 Non DD Charge 5.50 Paper Billing Charge 4.95 Late Payment Charge 25.00 Disaster Recovery Divert 2.99 Disaster Recovery Divert Setup 0.00 Standard Call Rates

International Call Rates Rates (pence per min) Landline Mobile Afghanistan 150 180 Albania 25 55 Algeria 25 55 Andorra 25 55 Angola 75 105 Anguilla 30 60 Antarctica Australian Territory 150 180 Antigua & Barbuda 30 60 Antilles (Netherlands) 150 180 Argentina 55 85 Armenia 35 65 Aruba 35 65 Ascension Island 150 180 Australia 15 45 Austria 10 40 Azerbaijani Republic 35 65 Azores 15 45 Bahamas 30 60 Bahrain 35 65 Bangladesh 25 55 Barbados 30 60 Belarus 35 65 Belgium 10 40 Belize 75 105 Benin 75 105 Bermuda 30 60 Bhutan 150 180 Bolivia 75 105 Bosnia-Hercegovenia 75 105 Botswana 55 85 Brazil 55 85 Brunei Darussalam 55 85 Bulgaria 25 55 Burkina Faso 75 105 Burundi 75 105 Cambodia (Kingdom of) 150 180 Cameroon 55 85 Canada 5 5 Canary Islands 15 45 Cape Verde 150 180 Cayman Islands 30 60 Central African Republic 150 180 Chad 150 180 Chile 55 85 China 35 65 Christmas Island 150 180 Cocos Islands 150 180 Colombia 75 105 Comoros 150 180 Congo 75 105 Cook Islands 150 180 Costa Rica 55 85 Cote d'ivoire 55 85 Croatia 25 55 Cuba 150 180 Czech Republic 15 45 Democratic Republic of the Congo (formerly Zaire) 75 105 Denmark 10 40 Diego Garcia 150 180 Djibouti 150 180 Dominica 30 60 Dominican Republic 30 60 East Timor 150 180 Ecuador 75 105 Egypt 55 85 El Salvador 55 85

Equatorial Guinea 150 180 Eritrea 75 105 Estonia 25 55 Ethiopia 75 105 Falkland Islands 75 105 Faroe Islands 15 45 Fiji 150 180 Finland 10 40 France 10 40 French Guiana 150 180 French Polynesia 150 180 Gabon 75 105 Gambia 75 105 Georgia 35 65 Germany 10 40 Ghana 55 85 Gibraltar 15 45 Greece 10 40 Greenland 150 180 Grenada (inc Carriacou) 30 60 Guadeloupe 30 60 Guam 150 180 Guatemala 55 85 Guinea 75 105 Guinea Bissau 150 180 Guyana 75 105 Haiti 75 105 Honduras 55 85 Hong Kong 15 45 Hungary 15 45 Iceland 25 55 India 25 55 Indonesia 35 65 Iran 55 85 Iraq 55 85 Ireland 10 40 Israel 15 45 Italy 10 40 Jamaica 30 60 Japan 15 45 Jordan 55 85 Kazakhstan 35 65 Kenya 55 85 Kiribati 150 180 Korea PDR (North) 150 180 Korea Republic (South) 35 65 Kuwait 35 65 Kyrgyz Republic 35 65 Laos 150 180 Latvia 25 55 Lebanon 55 85 Lesotho 75 105 Liberia 55 85 Libya 25 55 Liechtenstein 25 55 Lithuania 25 55 Luxembourg 10 40 Macao 55 85 Macedonia 25 55 Madagascar 75 105 Madeira 15 45 Malawi (The Republic of) 55 85 Malaysia 15 45 Maldives 75 105 Mali 75 105 Malta 15 45 Marshall Island 150 180 Martinique 30 60 Mauritania 75 105

Mauritius 55 85 Mayotte 150 180 Mexico 35 65 Micronesia 150 180 Moldova 75 105 Monaco 15 45 Mongolia 150 180 Montenegro 25 55 Montserrat 30 60 Morocco 25 55 Mozambique 75 105 Myanmar (formerly Burma) 75 105 Namibia 75 105 Nauru 150 180 Nepal 55 85 Netherlands 10 40 New Caledonia 150 180 New Zealand 15 45 Nicaragua 55 85 Niger 75 105 Nigeria 35 65 Niue 150 180 Norfolk Island 150 180 Northern Marianas 150 180 Norway 10 40 Oman 35 65 Pakistan 25 55 Palau (The Republic of) 150 180 Palestinian National Authority 15 45 Panama 55 85 Papua New Guinea 150 180 Paraguay 55 85 Peru 55 85 Philippines 35 65 Poland 15 45 Portugal 10 40 Puerto Rico 30 60 Qatar 35 65 Reunion 150 180 Rodriguez Islands 150 180 Romania 25 55 Ross Island 150 180 Russia 25 55 Rwandese Republic 75 105 Samoa (US) 150 180 Samoa (Western) 150 180 San Marino 15 45 Sao Tome & Principe 150 180 Saudi Arabia 35 65 Senegal 55 85 Serbia 25 55 Seychelles 55 85 Sierra Leone 55 85 Singapore 15 45 Sint Maarten 150 180 Slovak Republic 15 45 Slovenia 25 55 Solomon Islands 150 180 Somalia 150 180 South Africa 15 45 South Sudan 55 85 Spain 10 40 Sri Lanka 55 85 St Helena 150 180 St Kitts & Nevis (formerly St Christopher) 30 60 St Lucia 30 60 St Pierre & Miquelon 150 180 St Vincent & the Grenadines 30 60 Sudan 55 85

Suriname 75 105 Swaziland 75 105 Sweden 10 40 Switzerland 10 40 Syria 55 85 Taiwan 35 65 Tajikstan 75 105 Tanzania 55 85 Thailand 35 65 Togolese Republic (The) 75 105 Tokelau 150 180 Tonga 150 180 Trinidad & Tobago 30 60 Tunisia 25 55 Turkey 25 55 Turkmenistan 35 65 Turks & Caicos Is 30 60 Tuvalu 150 180 Uganda 55 85 Ukraine 35 65 United Arab Emirates 35 65 Uruguay 55 85 USA 5 5 Uzbekistan 35 65 Vanuatu 150 180 Venezuela 55 85 Vietnam 75 105 Virgin Islands (UK) 30 60 Virgin Islands (US) 30 60 Wallis & Futuna 150 180 Yemen 75 105 Zambia 55 85 Zimbabwe 55 85