A C C O M PA N Y O U R C L I E N T S T H R O U G H A N E X C E P T I O N A L O M N I C H A N N E L J O U R N E Y

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1 A C C O M PA N Y O U R C L I E N T S T H R O U G H A N E X C E P T I O N A L O M N I C H A N N E L J O U R N E Y

2 A FA M I LY S T O R Y LOUIS VUITTON Founder and Visionary

3 LOUIS VUITTON Founder and Visionnary

4 A FA M I LY S T O R Y GEORGES VUITTON Inventor

5 GEORGES VUITTON Inventeur

6 A FA M I LY S T O R Y GASTON-LOUIS VUITTON Collector and Traveller

7

8 A S N I È R E S, A W O R K S H O P T H AT S TA N D S T H E T E S T O F T I M E

9 IDENTITY

10 I DENTITY Tradition

11 I DENTITY Savoir-faire

12 I DENTITY Audacity

13 I DENTITY Personalization

14 I DENTITY Creative fields

15 I DENTITY EMPLOYEES 49% in stores 31% in workshops 20% in support functions 60 + COUNTRIES STORES 10 Eco sites Phone orders in 16 countries

16 I DENTITY CONTROL OF THE VALUE CHAIN, FROM DESIGN TO PRODUCTION AND DISTRIBUTION EXCLUSIVE RETAIL NETWORK C R E A T I O N M A N U F A C T U R I N G D I S T R I B U T I O N Business model

17 A strong business model w e h a v e t o e n r i c h

18 OUR DISTRIBUTION, OUR RETAIL NETWORK A w o r l d w i d e m u l t i - c h a n n e l p r e s e n c e 1 Worldwide Central & 10 Regional Warehouses 460 Stores 10 Ecommerce Sites W e n e e d t o b r e a k s o m e s i l o s t o r e a c h a n o m n i c h a n n e l p r e s e n c e P e o p l e s t i l l t h i n k i n t e r m s o f t h e i r s t o c k i n s t e a d o f h a v i n g a n o b o u n d a r i e s a p p r o a c h

19 OUR APPLICATIONS A q u i c k, k n o w n b y o u r s t a f f y e t a g i n g P O S s y s t e m B u t p e r i p h e r a l s in- h o u s e s o l u t i o n s w h i c h c o v e r p a r t i a l l y o m n i c h a n n e l d e m a n d s Store and Warehouse Transfers Click & Collect Transfers Reception Ecommerce In Store

20 CHALLENGE How to make converge an exceptional client experience our brand desirability with client associates efficiency and passion?

21 ONE RETAIL D i g i t a l S t o r e s IS S u p p l y F i n a n c e s

22 A 1 6 y e a r o l d s t o r y & Our Website Our Mobile Site Our Repairs Solution Our Personalization Solution

23 & A 1 6 y e a r o l d s t o r y w e h a v e d e c i d e d t o b u i l d o n, f o r a s t r e a m l i n e d a n d i n t e g r a t e d c l i e n t & r e t a i l I S l a n d s c a p e Warehouses Applications & data Clients Applications & data

24 & ORACLE COMMERCE (ATG 11.1) Client interface 1 XSTORE Mobile V16 ORDER MANAGEMENT SYSTEM V16 (order follow up) ORDER BROKER V16 (engine) 3 2 XSTORE V16 (store user interface) XOFFICE / XCENTER V16 (engine) Standard To be built with standard components 1 1 ORDER TAKING 2 - DETERMINING PICKING LOCATION 3 FOLLOWING ORDER Client advisor interface Client interface

25 S i m p l i f i e d I S l a n d s c a p e & Gift Certificates Endless Aisles POS Floor and Stock Store & Warehouse Transfers Click and Collect Transfers Reception

26 What do we get? 1/ A modern POS 2/ Mobility 3/ Omnichannel 4/ Simplified store functions 5/ Integration with markets given: EFT, detax, RFID And a stronger relationship with a key partner

27 When simplification brings efficiency 1/ CLIENT ADVISORS from both stores and CSC 3 / Stores BOH and SUPPLY Intuitive unique tool to manage omnichannel and sales : quicker sales, easy order, less reservations Quicker and easier access to pertinent products and client information : quicker sales Mobile POS and mobile connected payment : easy and mobile 2/ CLIENTS Seamlessly taken care of Distant services Less overstock and less reverse Products obsolescence diminished Less manipulation, less defective products Omnichannel and replenishment orders grouped 4/ WAREHOUSES One physical stock for both region and ecommerce activities: less products manipulation and less space Productivity in stores and CSC Stock optimization automated Warehouses productivity Less applications to maintain 5/ IS - 6 solutions among which RMS 6/ RETAIL TRAINING Capitalize on learning apps : Product training material lighten Retail learning, sales admin and sales accounting concentrating on added value tasks

28 We just began our journey Digital touchpoints going omni Worldwide deployment New omnichannel POS in the pilot country See you next year after our first stores are live

29 A C C O M P A N Y O U R C L I E N T S T H R O U G H A N E X C E P T I O N A L O M N I C H A N N E L J O U R N E Y in p a r t n e r s h i p w i t h