Degradation - Root Cause Number of in minutes Root Cause occurrences EDI Application

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Buck Cunningham
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1 RT IT Inident Mrket tie Sur Annul Brekdn (Jul 26 - urrent) 23 utge - Rt use Degrdtin - Rt use Degrdtin - ffet uber f uber f uber f Trnstin 3 DI Applitin u, uupnre.rnseuu uster Registrtin Applitin uster Registrtin Applitin MrkeTrk nnetivit VASB Applitin ASB Applitin Sl Sste Perfrne 4 Applitin Hun rrr Dtbse Infrstruture MrkeTrk Applitin 2 Vendr Issue nurtin AI Applitin Hun rrr 4 Dtbse Infrstruture 5 MrkeTrk Applitin ther 24 I Trnstin Pressing rrrs ther 22 utge - Rt use uber f Degrdtin - Rt use uber f in inutes Rt use urrenes DI Applitin Degrdtin - ffet uber f Trnstin Resultin effet urrenes unt DI Duplite Trnstins uster Registrtin Applitin uster Registrtin Applitin TML nnetivit VASB Applitin ASB Applitin TML Funtinlit rrr J+I Applitin AI Applitin MrkeTrk nnetivit Hun rrr Hun rrr Sl Sste perfrne TML Applitin TML Applitin Trnstin Pressing rrrs 5 TML (Reprt xplrer) Applitin TML (Reprt xplrer) Applitin ther Dtbse 3 Infrstruture MrkeTrk Applitin Vendr Issue 49 Dtbse,36 Infrst ruture MrkeTrk Applitin ther I 42 5

2 2 nident Tpe utge - Rt use uber f Rt use urrenes Durtin r DI Applitin 28 uster Registrtin Applitin VASB Applitin Degrdtin - Rt use uber f Rt use urrenes DI Applitin uster Registrtin Applitin ASB Applitin Degrdtin - ffet uber f Trnstin Resultin effet urrenes unt DI Duplite Trnstins TML nnetivit TML Funtinlit rrr AI Applitin Hun rrr 6 AI Applitin i MrkeTrk nnetivit Hun rrr Sl Sste Perfrne 2 fml Applitin fml (Reprt xplrer) Applitin TML Applitin TML (Reprt xplrer) Applitin Trnstin Pressing rrrs ther ie 29 Dtbse iture 66 Infrstruture rk Applitin 46 MrkeTrk Applitin Issue I ther rtin 2 2 utge - Rt use Degrdtin - Rt use uber f uber f Rt use urrenes Durtin inutes Rt use urrenes DI Applitin 3 2 DI Applitin DI Duplite Trnstins uster Registrtin Applitin uster Registrtin Applitin TML nnetivit ASB Applitin 58 ASB Applitin I TML Funtinlit rrr Degrdtin - ffet uber f Trnstin Resuhin effet urrenes unt AI Applitin 36 AI Applitin MrkeTrk nnetivit I Hun rrr 4 75 Hun rrr Sl Sste Perfrne TML Applitin 2 9 TML Applitin i Trnstin Pressing rrrs TML (Reprt xplrer) Applitin TML (Reprt xplrer) Applitin ther 7 Dtbse Dtbse Infrstruture 7 3,67 Infrstruture 3 MrkeTrk Applitin MrkeTrk Applitin Vendr Issue ther nfigurtin ther 5

3 29 utge - Rt use Degrdtin - Rt use uber f uber f Rt use urrenes Durtin (inutes) Rt use urrenes DI Applitin DI Applitin 3 DI Duplite Trnstins uster Registrtin Applitin uster Registrtin Applitin TML nnetivit ASB Applitin 372 ASB Applitin TML Funtinlit rrr AI Applitin 3 24 AI Applitin MrkeTrk nnetivit Hun rrr Hun rrr I Sl Sste perfrne TML Applitin 3 TML Applitin Trnstin Pressing rrrs Degrdtin - ffet uber f Trnstin Resulting effet urrenes unt TML (Reprt xplrer) Applitin TML (Reprt xplrer) Applitin ther 4 24,423 Dtbse Dtbse 5 Infrstruture 3,386 Infrstruture 3 MrkeTrk Applitin 47 MrkeTrk Applitin Vendr Issue ther 2 ther utge - Rt use Degrdtin - Rt use Degrdtin - ffet uber f Trnstin Resulting effet urrenes unt uber f uber f Rt use urrenes Durtin inutes Rt use urrenes DI Applitin DI Applitin 3 DI Duplite Trnstins 2,36 uster Registrtin Applitin 2 38 uster Registrtin Applitin TML nnetivit ASB Applitin 78 ASB Applitin TML Funtinlit rrr 2 AI Applitin 2 AI Applitin MrkeTrk nnetivit Hun rrr 3 82 Hun rrr 2 Sl Sste perfrne TML Applitin 2 TML Applitin Trnstin Pressing rrrs 5 TML (Reprt xplrer) Applitin TML (Reprt xplrer) Applitin ther 7 Dtbse 33 Dtbse 3 3,33,762 Infrstruture 6 2,2 Infrstruture 2 MrkeTrkApplitin 2,24 Mrke7rkApplitin 2 Vendr Issue 46 ther 3 52

4 27 utge - Rt use Degrdtin - Rt use Degrdtin - ffet uber f uber f uber f Trnstin Rt use urrenes Durtin inutes Rt use urrenes Resultin effet urrenes unt DI Applitin DI Applitin 8 DI Duplite Trnstins 4 3,968 uster Registrtin Applitin 2 uster Registrtin Applitin 3 uster Registrtin Duplite Trn 79 ASB Applitin ASB Applitin TML nnetivit 5 AI Applitin AI Applitin 2 TML Funtinlit rrr i Hun rrr Hun rrr 2 MrkeTrk nnetivit 2 TML Applitin TML Applitin 4 Sl Sste Perfrne TML (Reprt xplrer) Applitin 2 35 TML (Reprt xplrer) Applitin Trnstin Pressing rrrs 2 Dtbse 4,78 Dtbse 2 ther Infrstruture 3,34 Infrstruture 4 MrkeTrk Applitin MrkeTrk Applitin ther ther 26 (Jul - Deeber) utge - Rt use Degrdtin - Rt use Degrdtin - ffet uber f uber f uber f Trnstin Rt use urrenes Durtin inutes Rt use urrenes Resulti effet urrenes unt DI Applitin DI Applitin 7 DI Duplite Trnstins 2 4,544 uster Registrtin Applitin uster Registrtin Applitin 8 uster Registrtin Duplite Trn 8 We ASB Applitin 2 55 ASB Applitin TML nnetivit AI Applitin AI Applitin TML Funtinlit rrr 2 Hun rrr 54 Hun rrr MrkeTrk nnetivit 2 TML Applitin TML Applitin 3 Sl Sste Perfrne 2 TML (Reprt xplrer) Applitin TML (Reprt xplrer) Applitin Trnstin Pressing rrrs 5 Dtbse 52 Dtbse ther Infrstruture 3 99 Infrstruture MrkeTrk Applitin MrkeTrk Applitin ther ther 53

5 RT IT Inident Mrket tie Sur Mnthl Brekdn (Jul 26 - urrent), utge - Rt use Degrdtin - Rt use Degrdtin - ffet t. 3 " F- b z t p g g z ' `3 x g n b i I VIA V/XA ju t ebe Debe utge - Rt use Degrdtin - Rt use Degrdtin - ffet P/4 Jnu 2 S q,.2 W n g 3 $ b u z n d e? $ K 2 ` x ~ u p b i fi ; s Febru r Mrh A l M June J r eber.54

6 utge - Rt use Degrdtin - Rt use Degrdtin - ffet. 'g W Jnu $ b W g 3 u p t: Z q Q $ n K ~. $ LL l Feb Mrh A PHI M June Ju Au ust Septeber tber veber Deeber Inident Sur utge - Rt use Degrdtin - Rt use Degrdtin - ffet - rn = $ u5 9 g.., 2 g e.2 Y 4! d 2 < 3 Y LL ; Jnu r i - t - Feb Mrh A M 2 M 7 P# 2 June Ju 2 Au ust Septeber tbr 2 7 veber Deeber 55

7 Inident 5ur utge - Rt use Deg rdtin - Rt use -- Degrdtin - ffet 29 Jnu Febru A u >. W u = i Q r u g 'd. e e u u ` LL S. q ~ ` `+ p = Mrh 2 A rq M. June 2 3 Ju Au ust 2 3 S. eber tber veber Deeber 2 inrenr.ur utge - Rt use Degrdtin - Rt use -- Degrdtin - ffet g $ t Z e 28 Jnu Q Ll Fi "W2 p - $ 5-2 W g n - u l F ` Febru r 2 Mrh 2 B 3 2 Anl M June 2 Ju Au ust 2 2 Se eber tber 2 veber 56

8 Au uet tber 2 2 Se eber Deeber q Inident Sur utge - Rt use Degrdtin - Rt use Degrdtin - ffet.2 3 W, $ t u t 2 p u t] r nq 3 ' e p n - b b Q K ~ b f/ Q I7-5 Jnur 2 S 3, - - s t ' - `d r LL n (q $ Y 5 Mrh 3 M June Ju 2 Septeber veber 2 Deeber Inident Sur utge - Rt use De rdtin - Rt use De rdtin - ffet = g t tu.3 n g ' Y 26 9" F b e i] f Jul Au ust 2 2 tber 2 veber 57

9 . <`s ' = " S Z Z ' $ S e e v g 3 I A g p g g g = $ k5 t H 2 d i 5 fr $ 5 Ri ' lit g gs p LL- g g= g fh v 2 <, 8 3 F r r Z & z r r g g g g R 8 : FI A :8 g ( Q Q 58

$\ \ \ R 2 \ \ \ \ \ r+ M 6, -,.--4-4.--i.--i.-i,,-r -i p p I R d ' d' -- M. v t d LfI '3 V In -i l t Ln t lf) Ln Ln d' LA Ln M M,-i,-i.--i.-,--i,--i.--i.--i.--i.--i,--i ' F4.$

10 \ \ \ R 2 \ \ \ \ \ r+ M 6, -, i.--i.-i,,-r -i p p I R d ' d' -- M. v t d LfI '3 V In -i l t Ln t lf) Ln Ln d' LA Ln M M,-i,-i.--i.-,--i,--i.--i.--i.--i.--i,--i ' F4.i M ) rn u ) rn rn u H tn tn vf n n in V ) (n (n ) Q/ vl tn (j) in in (n v) 4) 4) L- L. L. L L. L. L L. L. L L = GD ' H F- L H H H H FL H IL H FL- ~ F. l e V d ) L L L + G 3 L L F L r- i " $ Q ) Z n 59

11 ...-i,- [ s I.-i. i ' - r-i.- rl -- r- rl r-i - A I V/ n IZ i,-i tf,.i Ili Lr Z.- t Lf) V l Il lfl Lf) V Lf) M.-i r ri.-.-i ri.--i r- I i v/` M M t M - L t d' t d' W ln.- ul -4 kd % It lq. tn t M ln k la M M ItM V V) V- ) ) ) ) ) IA n f IA V) ) t/) IA f ln ) ) l I VI In t!) VI t!) tj) ta ta 7 4) ) V V W L L L L L L L L L L L L j=+ i7 + ' ' i:+ i=i =+ i:. +V + V i : + vi u n n rn u n rn n n n u f F Q H H H H H H H H H H H f F. II,, ', ', Y Y J Y Y d 3 L 7 L ) L l) Q L ' V Q) l) ' ' ' z d.

12 \ \ \ \ \ \ \ \ \.--i. ) i ) (M - - * I % M I n t tp M Lfl LA R t Ln p M M M t V V- ID M kp ) Ln i -i r, i --r i i W ). M M M V (D t k %p M M L M (= W t Ln M M M t Ln I- t D tn I, 6 t L ln /Y z +r - :Ll > > > > > > > > > > > > > 4) ) ) (V ) v ) () (L) ) ) ) 4) 4) ) 4) 4) Q) ) (/) f f L L L L ( ID L f6 L L f6 LL LL f f L LL ML W Q) Q) di L L L L L L Lt L L \V,L L L Y ( f ( (6 ( ( f ( ( f6 t G G G G G G G G G G G G L ID M L L > 3 (D ) ii z > =!f

13 i r) s F. 2 z t L 4 n 4) IL = M 6' n I-' 2 W p., F- V Si 62

14 ( - +, L Q s ) nm. 2 ) 4) 2 '.-. 6 " rn /) rn (Q u D Q J > n u = n ) 4) i (n Q ) ( >, = M ' ) Q fq " t ( n u fu ) L. r - ) D : = fl v l) M ) = = p > tn ( F- qt ( u ) ) = :P Li = 4 g v L -Y u... u? - F- = u W, u - -M - -, v) " n u : 4-- ) F- L V= u L L- LL 2 ) - L u.- ) = >% n u? ). 4-- W - f6 r- M W (D rti- LL :3 L (D u 4--.` (If = V ) Q..2 Q s- v i.. rn.. 5 D p V 63

15 n h er+` ), '" Mf) r) 'T!! S J S [7 s l A` III"' ` ' M T e, 7 L9 p 7 rn : 5 g g g g M'i L ; M il. ri.-i -4 It, e* S l n n.-i te u. fl 9 ( M - Y ] G u W 64

16 G5 W ') T - D A :

17 ) n F- --- re Trgns*r Axd;ebft r Q us u ki z fsv3 Jl L IZ F I.5 { W. it 9 ) T - ) >+, ss

I-1. rei. o & A ;l{ o v(l) o t. e 6rf, \o. afl. 6rt {'il l'i. S o S S. l"l. \o a S lrh S \ S s l'l {a ra \o r' tn $ ra S \ S SG{ $ao. \ S l"l. \ (?

$I-1. rei. o & A ;l{ o v(l) o t. e 6rf, \o. afl. 6rt {'il l'i. S o S S. ll. \o a S lrh S \ S s l'l {a ra \o r' tn $ ra S \ S SG{ $ao. \ S ll. \ (?$ >. 1! = * l >'r : ^, : - fr). ;1,!/!i ;(?= f: r*. fl J :!= J; J- >. Vf i - ) CJ ) ṯ,- ( r k : ( l i ( l 9 ) ( ;l fr i) rf,? l i =r, [l CB i.l.!.) -i l.l l.!. * (.1 (..i -.1.! r ).!,l l.r l ( i b i i '9,