Frequently asked questions about using PRESTO on the TTC

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1 Q. Where can I buy a PRESTO card? Frequently asked questins abut using PRESTO n the TTC Yu can purchase a PRESTO card nline at prestcard.ca, frm select Gateway Newsstands in varius subway statins, frm TTC Pass Vending Machines at Unin, Queen s Park and Main Street subway statins, frm the TTC s Custmer Service Centre at Davisville Statin, r frm ther transit agencies Custmer Service Outlets acrss the GTA. Q. Hw much des a PRESTO card cst? PRESTO cards purchased frm TTC Pass Vending Machines cst $20 and are pre-laded with $14 in fare and the $6 issuing fee. Q. Hw d I lad mney nt my PRESTO card? Yu can lad yur card in the fllwing ways: Online at prestcard.ca. Online PRESTO lads may take up t 24 hurs t be prcessed. Autlad autmatically lads mney t yur card whenever yur balance falls belw a set minimum balance chsen by yu. If yur card is registered, yu can establish an Autlad cntract using yur credit card r bank accunt. By phne at (fllw fr TTY) r , prvided the card is registered and a Requested Relad agreement is in place. PRESTO lads may take up t 24 hurs t be prcessed In persn at the Custmer Service Centre at Davisville Statin, 1900 Ynge St, r at ne f the Self-Serve Relad Machines lcated in the fllwing subway statins: Bathurst Blr-Ynge Bradview Cllege Davisville Dundas Dundas West Finch Islingtn King Kipling Main Street Museum Osgde Queen Queen s Park Scarbrugh Centre Sheppard-Ynge Spadina 1

2 St Andrew St Gerge St Patrick Unin Yrk Mills Q. Hw d I register my card and why shuld I d s? Yu can register yur card nline at prestcard.ca. Registratin has many benefits. Registered PRESTO cards can be replaced if lst r stlen and the cash balance will be restred. Only registered cardhlders will be able t access their Public Transit Usage Statement nline t help with a claim fr the Federal Public Transit Tax Credit. Registering yur card als means that yu can take advantage f the Autlad feature, which means there is always mney n yur card. Yu can drp t a negative balance t pay any single fare if yu dn t have enugh mney laded n the card. Yu will be charged a $0.25 fee nce yur card ges int a negative balance and yu will need t lad mney in rder t use it fr further travel. Q. What d I d if my card is lst r stlen? Visit a Custmer Service Outlet r cntact immediately (Mnday t Friday, 6 a.m. t 10 p.m., and Saturdays, Sundays and hlidays frm 9 a.m. t 9 p.m.). If yur card is registered yur mney is prtected. Yur card will be cancelled and yur mney will be transferred t a new card. Yu are respnsible fr any csts incurred n yur card up t the first 24 hurs after reprting its lss. Yu will need t pay the $6 fee fr a new card. Q. Where can I use a PRESTO card? PRESTO can be used at subway statins with PRESTO card readers, n all TTC streetcars and n sme TTC buses. It can als be used n GO Transit, Unin Persn Express, eight ther Greater Trnt Area transit agencies, and n OC Transp in Ottawa. Fr a list f the TTC subway statins that have PRESTO visit ttc.ca/prest. Q. What fare will I be charged? The adult fare is $2.90, senir/student is $1.95 and kids still ride fr free! T be charged a discunted fare, i.e. senir r student, yu will need t have a cncessin applied t yur card. Yu can d this by visiting the TTC s Custmer Service Centre at Davisville Statin, 1900 Ynge St. Q. Hw d I pay my fare n the TTC using a PRESTO card? At a subway statin: Tap yur card n the PRESTO card reader n tp f the fare gate and prceed thrugh the pen paddles r thrugh the turnstile. If yur jurney includes a bus, take a transfer frm the transfer machine in the statin. On a new streetcar Tap yur card n a PRESTO card at any f the fur drways. 2

3 If yu are transferring t a bus, tap yur card again at ne f the tw Fares and Transfers Machines near the centre drs t receive a Prf-f-Payment (POP) receipt, which can be used as a transfer. On a legacy streetcar Tap yur card n a PRESTO card reader at any f the fur drways. If yu are transferring t a bus, tap yur card at the frnt dr and request a transfer frm the peratr. On a bus: PRESTO will be rlled ut n buses and Wheel-Trans ver PRESTO card hlders shuld carry tkens r exact cash in case the bus that arrives des nt have PRESTO. Standard transfer rules apply. Q. Hw des the TTC knw I paid my fare? When yu tap yur card n a PRESTO card reader, yur fare is deducted. Transit Fare Inspectrs can check yur PRESTO card with a hand-held device. The ther way the TTC knws that yu paid yur fare is by shwing yur POP receipt (transfer), which yu btain frm a statin r n the streetcar and needs t be used when yu are transferring t a bus. Q. I have a Metrpass. Shuld I get a PRESTO card? Nt yet. Watch the website (ttc.ca/prest) fr mre infrmatin. Q. When will TTC passes and daily maximums be available n PRESTO? These details are still being wrked ut. We will let ur custmers knw, with plenty f ntice, when they shuld switch t a PRESTO card. Q. Will I still get a receipt fr tax purpses? Yes. As lng as yur PRESTO card is registered yur mnthly pass will still be eligible fr tax deductin. Q. When will tkens and tickets stp being accepted? Tkens and tickets will be accepted until the middle f By the end f 2016, hwever, custmers will need t begin t transitin t PRESTO. Q. When will PRESTO be n the buses and Wheel-Trans? PRESTO card readers are being installed n TTC buses nw. The installatin n buses will be phased in ver eight mnths and buses will be put int service the mrning after a PRESTO device has been installed. By the end f 2016, PRESTO will be available acrss the TTC s bus and Wheel-Trans fleet. During this transitin, yu shuld carry tkens r exact cash, in case yur bus r Wheel-Trans bus des nt have PRESTO yet. 3

4 Q. Hw was the installatin schedule determined? Queensway is ur smallest bus garage, prviding an pprtunity t discver and crrect issues prir t rll-ut acrss the TTC. It als aligns with the PRESTO fare gate rll-ut, which is taking place at the 41 remaining subway statins that d nt have PRESTO. The fare gate rll-ut is cncentrating n statins serviced by streetcars, and statins in the dwntwn cre first, mving t the remaining statins s that all subway statins, buses and TTC Wheel-Trans vehicles will have PRESTO by the end f Q: Hw many buses are being equipped each night? On average, 10 buses a night are being equipped with PRESTO devices. Once these buses have card readers installed they are activated and ready fr service. Q. With card readers at the frnt and back f the bus, des this mean I can bard at the backdr? N. All-dr barding is nt available n buses nly streetcars. The nly time yu can bard thrugh the backdrs, ther than in a statin is if the bus is a shuttle bus r if it has replaced a streetcar. Yu must bard the bus at the frnt drs and take a paper transfer frm the peratr if yur jurney invlves anther bus. Q. Hw will I knw when a bus has PRESTO? Buses that have PRESTO card readers n them will have a PRESTO ready card in the frnt windw f the bus. If the bus des nt have this card, it des nt have PRESTO readers n it. Q. When shuld I take a transfer? If yu are a PRESTO card user and are planning n taking anther bus r entering a subway statin that des nt have PRESTO yu shuld take a paper transfer frm the peratr after tapping yur card. Q. Will buses be rlled ut by rutes r individually? They will be rlled ut individually. If yu are a PRESTO card hlder yu shuld be prepared t pay yur fare with tkens r exact cash, in case yur bus des nt have PRESTO. Q. Why wuldn t yu rll buses ut rute by rute instead f individually? The installatin at each garage will be faster if buses are dne individually instead f by rute. Buses are nt allcated t specific rutes n a day-t-day basis. Q. Hw lng will it take befre multiple rutes have PRESTO available? It will take a few mnths and a few bus divisins befre multiple rutes have buses with PRESTO available n them. We are cmmitted t installing devices as quickly as pssible. We will let yu knw as sn as we have multiple rutes available. We anticipate that this will happen early this summer. 4

5 Q. When will PRESTO be available n Wheel-Trans? PRESTO devices will be installed n Wheel-Trans vehicles later this summer. They will als rllut individually. Q. Will cntracted Wheel-Trans taxis have Prest? Yes. Wheel-Trans taxis will have PRESTO by the end f Q. D I need t tap n a bus if I have already tapped int a subway statin? N. But yu will need t tap again if yu bard anther bus with PRESTO r enter anther PRESTOenabled subway statin. Yu shuld get a transfer frm the subway statin. Q. Hw will peratrs knw if my fare has been accepted frm my PRESTO card? The light at the tp f the screen will be green and there will be a check mark n the card reader. The reader will emit an audible beep. Q. Hw will peratrs knw if I have a student / senir cncessin fare n my PRESTO card? The light at the tp f the screen will be yellw and there will be a check mark n the card reader. The reader will emit tw beeps. Q. Hw will peratrs knw if my PRESTO card has been declined? The light at the tp f the screen will be red and there will be an X n the card reader. The reader will emit a hrn-like sund. Q. What happens if my PRESTO card is declined? Operatrs will ask yu t tap yur card n the reader at the back f the bus. If yur card is declined again yu will need t pay by tken r exact cash. Q. What if the PRESTO card readers are ut-f-service n a bus? If all PRESTO card readers are ut-f-service, yu will be allwed t bard and asked t tap yur PRESTO card n the next bus r at a subway statin. 5

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