FROM:~Keith Levchenko, Senior Legislative Analyst

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1 AGENDA ITEM #5 July 24,2012 Briefing MEMORANDUM July 20,2012 TO: County Council FROM:~Keith Levchenko, Senior Legislative Analyst SUBJECT: Briefing by the Office of Emergency Management and Homeland Security June 29, 2012 "Derecho" Storm Event On July 24, Chris Voss ofthe County's Office of Emergency Management and Homeland Security will provide a presentation to the Council (see attached slides on 1-35) on the June 29 "Derechco" storm event and the coordinated County response. Representatives from a number of County departments will be available at the briefing to answer questions as well. The focus of the July 24 meeting is on the County's response, since the Council previously heard from Pepco representatives on July 19 regarding the June 29 storm event and Pepco's preparation, response, and customer communication efforts. I As noted in the slides, the County actually faced two concurrent emergency events: the "Derecho" storm and a record-breaking heat wave. The combination ofthe loss of power to 238,000 (or 77 percent) of Montgomery County's 309,583 Pepco customers (plus large portions of the County's BG&E and First Energy customers 2 ), including many County facilities and private nursing homes and assisted living facilities serving vulnerable populations, presented significant challenges. OEMHS held an after-action meeting with EMG members on July 19 to review the County Government's efforts (asking what went well and what can be improved?) and to begin to identify issues requiring further review and potential future action. 1 The Council also heard from the chairman ofthe Maryland Public Service Commission. The Commission has scheduled legislative style hearings for September 13 and 14 to review the major outage event reports to be filed by the applicable electricity distribution utilities (including Pepco) by July 30. The Commission will receive public comments at eight evening public hearings during August. A hearing in the Council Office Building is scheduled for August 7 at 7:00 PM. 2 Most of the County's BG&E customers (13,622 out of 13,663) and about one-third ofthe County's First Energy customers (9,823 out of28,725) also lost power.

2 Council Staff has noted a few issues below (out of many possible issues one could highlight) which the Council may wish to discuss with Mr. Voss. However, given the relatively short time since the storm event itself and OEMHS' initial after action review, Council Staff expects that many follow-up issues will need a fuller discussion by the Council (or appropriate Council committee) this fall. Storm Warning: The nature ofthe "Derecho" storm event provided far less time for emergency preparation than a hurricane or typical heavy snow event. The National Weather Service typically provides severe thunderstorm warnings to jurisdictions about 45 minutes in advance ofthe event. In this case, those warnings were rolled out quickly throughout the states affected as the fast-moving storm pounded eastward towards the Washington D.C. area. Whether significantly more advance notice can be provided for a future similar event is a question OEMHS can discuss with the National Weather Service. Water Reliability: While dealing with widespread power outages and extreme heat is difficult enough, the widespread loss ofsafe drinking water would have greatly compounded the problems. One ofthe County's biggest initial areas ofconcern regarding infrastructure involved the power outages at the Potomac and Patuxent Water Treatment Plants, as well as the outage at the Wheaton water pumping station (which, combined with a large diameter water pipe out of service for scheduled inspection and maintenance, caused water pressure concerns in northern portions ofthe county). Fortunately, power was restored to the water treatment plants early the next day after the storm (Saturday morning) and to the Wheaton pumping station Saturday evening. Improving electricity reliability to critical WSSC facilities (both through infrastructure improvements by Pepco and through on-site improvements that WSSC may be able to do) needs to be a top priority for future investment. Life Safety for Vulnerable Populations: Hospitals, assisted living facilities, and nursing homes all have emergency generators but most cannot provide full service (such as air conditioning or heat). The hospitals came back in service pretty quickly. The other facilities came back sporadically throughout the week after the storm, with the last nursing home getting power restored six days after the event. Some homes with vulnerable individuals had to wait up to eight days for power to be restored. The County opened three shelters (at Richard Montgomery High School, White Oak Community Recreation Center, and Clarksburg High School). Many county facilities were also announced as cooling centers. Some ofthese were open for extended hours in some cases. Are there additional steps the County should take to assist critical facilities and/or individuals in cases ofprolonged power outages, as we saw in this storm event? Transportation: 550 ofthe County's 800 traffic signals lost power as a result ofthe storm. The County has battery backups at some of these signals which provide 8 to 16 hours of backup power. The County also has some portable generators that it can use. However, the County's main strategy in this type ofevent has been to have police manually direct traffic at the highest priority intersections and rely on drivers to observe 4 way stop procedures at the vast majority ofthe other dead signal intersections. The County has considered investing in more backup power generation for its traffic signals in the past. The feasibility and costs ofvarious options can be looked at again. -2

3 Government Facilities and Services: Essential County government services were delivered, despite power outages at many key facilities, such as the Executive Office Building/Judicial Center, 51 Monroe Street, 255 Hungerford Drive, many fire stations, police stations, and other facilities. In some cases, generator power was sufficient to keep facilities operational In others, such as at 255 Hungerford Drive and 51 Monroe Street, the Department ofpermitting Services and 311 had to temporarily move operations. Continuity of Operations (COOP) plans were implemented in these cases. Improving the County's ability to remotely assess whether facilities have power and having more detailed inventories about whether certain facilities can accommodate temporary uses (such as COOP uses) would help the County make better and faster decisions about which facilities can open and which government services may need to be moved. Communication: Both internal (among departments, agencies, and utilities) and between government and the outside world is always the subject ofmuch review after storm events. In general, OEMHS staffhave stated that communication between the governmental agencies and with Pepco was much improved from the EOC activations in However, governmental communication and coordination with some entities (such as Comcast and Verizon) after storm events appears to be minimal Verizon and Comcast also must deal with their own downed wires during storm events and should be better integrated into the County's overall emergency response coordination efforts. Perhaps the franchise agreements for these businesses should be reviewed and modifications considered to improve this communication. Attachments F:\Levchenko\Ernergency Management\Council Packets and Presentations\June storm event briefing doc Phone and Data Services: While Montgomery County did not suffer a 911 failure, as parts ofnorthern Virginia did (due to power issues at Verizon facilities), it should be recognized that County residents and businesses rely heavily on cell phone service and land-line and data services for public safety reasons (in the case of 911 and in staying in touch with vulnerable family members) as well as for economic reasons. Communication by Comcast and Verizon to its customers regarding phone and internet outages appears to be almost nonexistent. -3

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5 High 'IN'ind Report (85KT + ).6. Large Hail Report (2II dia. + ) TORNADO REPORTS.. (2) WIND REPORTSIHI,... (553/32) HAil REPORTS/lG.".. (42/5) TOTAl REPORTS... (591)

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7 Top 10 Hottest 11-Day Stretches in D.C. Year Dates AvgHi Highest Days / / /22-8/ / ' /1 8/ /25 9/ / / {) /10 8/ Maximum Straight 9SF+ Days at D.C. by Year " o ~~~~~A~~A~~~~~~~~~~~~...Iit}...«1' ~...fj,!!r... "'5"' ~...~..."<)~,,~-...,... "'1,,''If',,"'5"'...<!I ~ "fsj1~',,'i>".r.".<.:r ~... Year

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10 Total # of Customers: BG&E: 1,239,415 PEPeO: 792,930 First Energy: 250,902 <>_... D. - 7). <>, <> - [1 L c.. <>,. ~ I - -BG&E -O-PEPCO D. D. 6: "ts.: D.

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19 MCPL Branches Affected by Storm Sat. June Sun. July 1Mon. July 2 Tue. July 3 Wed. July Thu I.Plan~ed Open Branches IIActually Opened I

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