Town of Pelham Public Works: Solutions Manual Operating Guidelines

Transcription

1 Winter Operations Plan Purpose This Winter Operations Plan sets out a policy and procedural framework for ensuring that the Municipality of the continuously improves on the effective delivery of winter maintenance services and the management of road salt used in winter maintenance operations, as outlined in Environment Canada s Code of Practice for Environmental Management of Road Salts. The plan is meant to be dynamic, to allow the municipality to evaluate and phase-in any changes, new approaches and technologies in winter maintenance activities in a fiscally responsible manner. At the same time, any modifications to municipal winter maintenance activities must ensure that roadway safety is not compromised. As specified in the Code of Practice for Environmental Management of Road Salts, the Winter Operations Policy for the Municipality of the was endorsed by council on the 2 nd day of November, Definitions De-icing.. means the application of solids, liquids, pre-treated material to the road surface after the on-set of the winter event. Highway.. includes a common and public highway, street, avenue, parkway, square, place, bridge, any part of which is intended for or used by the general public for the passage of vehicles and includes the area between the lateral property lines thereof. Paved Road.. is a road with asphalt surface, concrete surface, composite pavement, or Portland cement. Pre-wetting.. means the application of liquids (sodium chloride, calcium chloride, etc.) at the spinner of the truck just prior to application to the road surface. Surface Treated Road.. is a road with bituminous surface treatment comprised of one or two applications of asphalt emulsion and stone chips over a gravel road. Winter Event.. is a weather condition affecting roads such as snowfall, wind blownsnow, freezing rain, frost, black ice, etc to which a winter event response is required. Winter Event Response.. is a series of winter control activities performed in response to a winter event. Continuous Winter Event Response.. is a response to a winter event with full deployment of manpower and equipment that plow/salt/sand the entire system.

2 Spot Winter Event Response.. is a response to a winter event with only a part deployment of manpower and equipment or with full deployment to only part of the system. Winter Event Response Hours.. are the total number of person-hours per year (plowing, salting/sanding, winging back, etc.) to respond to winter events. 1.0 Winter Operations Management Objective The Municipality of the is committed to improving winter maintenance operations while continuing to ensure public safety. The Municipality of the Town of Pelham will optimize the use of winter maintenance materials containing chlorides on all municipal roads while striving to minimize the negative impacts to the environment. The Municipality of the public works staff will strive, insofar as reasonably practicable, to provide safe winter road conditions for vehicular and pedestrian traffic as set out in the level of service policies and within the resources established by the Council of the Municipality of the. 2.0 Policy Statement The Department of Public Works & Utilities shall maintain a comprehensive Winter Operations Plan that allows the Town to provide solid documentation that winter response activities are planned, instituted, complied with and monitored. Relevant information from the Winter Operations Plan shall be communicated to constituents through the website, the Community Guide, and through ongoing social media updates. 3.0 The System Maintained The major activities related to winter maintenance facilitated by the Municipality of the are: Snow plowing Salt / sand application Salt and sand storage Snow removal Snow storage Sidewalk plowing

3 The Municipality of the is responsible for winter maintenance on: System Length Paved Roads 142 lane km Surface Treated Roads 332 lane km Unpaved Roads 0 Sidewalks 64 km Paths and Trails 0 The Municipality of the does not maintain Paths, Trails and Un-paved roads through the winter season. The Municipality of the contracts out the clearing of municipally owned sidewalks, selected cul-de-saks and parking stalls in commercial areas. As well as the clearing and de-icing of municipally owned parking lots, and facility sidewalks. (See Appendix M) For the purpose of this winter operations plan, the highways under the jurisdiction of the Municipality of the have been classified (Class 3, 4, 5) as per the following table which is based on the Classification of Highways table included in O. Reg. 239/02. Average Annual Daily Traffic (number of motor vehicles) Posted or Statutory Speed Limit (kilometres per hour) ,000 or more ,000-14, ,000-11, ,000-9, ,000-7, ,000-5, ,000-4, ,000-3, ,000-2, ,000-1, O. Reg. 613/06, s. 1 For the purpose of the table above to this section, the average daily traffic on a highway or part of a highway under the jurisdiction of the Municipality of the Town of Pelham shall be determined: a. By counting and averaging the daily two-way traffic on the highway or part of the highway: or

4 b. By estimating the average daily two-way traffic on the highway or part of the highway. 4.0 Level of Service 4.1 Winter Maintenance Season The winter maintenance season within which the Municipality of the Pelham will perform winter highway maintenance commences November 1 st and is completed March 31 st. 4.2 Weather monitoring 1. From November 1 to March 31, the weather forecast both current and forecast to occur in the next 24 hours shall be monitored three (3) times a day during regular working hours as stated in Section 6.0 Staffing and Hours of Work Regular Working Days Once at the beginning of the shift Once between 10:00am and 1:00pm Once at the end of the shift Week-ends & Holidays Once between 6:00am and 10:00am Once between 12:00pm and 4:00pm Once between 6:00pm and 10:00pm 2. Weather Monitoring shall be recorded in the Winter Maintenance Log (See Appendix A). 3. From April 1 to October 31, the minimum requirement is to monitor the weather, both current and forecast to occur in the next 24 hours, once per calendar day Weather Data Sources In order to determine an effective winter event response and allocate the appropriate resources the Municipality of the supplements road patrol information with weather information from various sources which includes: Observations from municipal staff, communication with staff of adjacent municipalities RWIS Data from the Niagara Regional Weather Portal o o Username: Niagaram Password: Niagaram Monitoring the following weather websites and weather radar o o o Staff also monitors pavement temperature by means of on-board infrared thermometers which are mounted in patrol vehicles and some combination plows.

5 4.3 Winter Patrol The purpose of a winter patrol is to monitor and record weather and road conditions and mobilize winter maintenance operators and equipment should a winter event be observed and a winter event response is required. On the approach of a winter event or during a winter event the route of representative roads may be modified, insofar as reasonably practicable, depending on the type and severity of winter event or the direction from which the storm approaches. (See Appendix H) The patrol person will be familiar with local conditions within the municipality and prepare a condition log of road and weather conditions as well as any actions taken during the shift. The winter patrol schedule parallels the designated winter season. (See Appendix I) During the winter maintenance season, 4.1, the Municipality of the carries out a winter patrol on a route of representative roads once daily, 5 days a week, Monday to Friday between 7:00am and 3:30pm. Winter Patrols outside of regular working hours will be undertaken within the time period when weather monitoring indicates a greater than 51% probability of snow or ice accumulation. 4.4 Response to Snow Accumulation - Roads The minimum standard for addressing snow accumulation is, 1. After becoming aware of the fact that the snow accumulation on a roadway is greater than the depth set out in the Table to this section, to deploy resources as soon as practicable to address the snow accumulation; and After the snow accumulation has ended, to address the snow accumulation so as to reduce the snow to a depth less than or equal to the depth set out in the Table within the time set out in the Table, To provide a minimum lane width of the lesser of three (3) metres for each lane or the actual lane width, or On a Class 4 or Class 5 highway with two lanes, to provide a total width of at least five (5) metres. O. Reg. 47/13, s If the depth of snow accumulation on a roadway is less than or equal to the depth set out in the Table to this section, the roadway is deemed to be in a state of repair with respect to snow accumulation. O. Reg. 47/13, s. 4.

6 3. For the purposes of this section, the depth of snow accumulation on a roadway may be determined in accordance with subsection (4) by a municipal employee, agent or contractor, whose duties or responsibilities include one or more of the following: Patrolling highways Performing highway maintenance activities Supervising staff who perform activities described in paragraph 1 or 2. O. Reg. 47/13, s The depth of snow accumulation on a roadway may be determined by, Performing an actual measurement; Monitoring the weather; or Performing a visual estimate. O. Reg. 47/13, s For the purposes of this section, addressing snow accumulation on a roadway includes, but is not limited to, Plowing the roadway; Salting the roadway; Applying abrasive materials to the roadway; or Any combination of the methods described in clauses (a), (b) and (c). O. Reg. 47/13, s This section does not apply to that portion of the roadway designated for parking. O. Reg. 47/13, s. 4. SNOW ACCUMULATION TABLE The minimum standard for treating snow w.r.t. time on a roadway is: Class of Highway Depth Time 3 8 cm 12 hours 4 8 cm 16 hours 5 10 cm 24 hours O. Reg. 47/13, s. 4. Further to the Minimum Maintenance Standard, the typical response provided by the Municipality of the to address snow accumulation is: Snow Accumulation Response Accumulation Action Description 0cm Preparation Weather monitoring, Fleet & Resources Snowing 5cm Accumulation Treatment Sand/Salt & Salt application of Class 3 roads, intersections, sharp curves and hills 5cm Contract Services Begins As per contract requirement Snowing Operations Plowing operations begin in priority

7 5cm + Accumulation sequence are per designated route. Priority sequence: Class 3 Arterial / Collector Class 4 Rural / Hills / Residential Class 5 Residential / Cul-de-saks Snow Ends Clean-up and Treatment Sidewalks are cleared Sand/Salt & Salt application intersections, sharp curves and hills Cul-de-sak and bullnose cleanup Winging back Post Storm Event Snow Removal Commercial area snow removal as needed Operational Debrief 4.5 Response to Ice Formation on Roadways and Icy Roadways The minimum standard for the prevention of ice formation on roadways is doing the following in the 24-hour period preceding an alleged formation of ice on a roadway: 1. Monitor the weather in accordance with section Patrol in accordance with section (3) of the ONTARIO REGULATION 239/02, MINIMUM MAINTENANCE STANDARDS FOR MUNICIPAL HIGHWAYS. 3. If the municipality determines, as a result of its activities under paragraph 1 or 2, that there is a substantial probability of ice forming on a roadway, treat the roadway to prevent ice formation within the time set out in the Table to this section, starting from the time that the municipality determines is the appropriate time to deploy resources for that purpose. O. Reg. 47/13, s. 5. If the Municipality of the meets the minimum standard set out in subsection (1) and, despite such compliance, ice forms on a roadway, the roadway is deemed to be in a state of repair until the earlier of, the time that the municipality becomes aware of the fact that the roadway is icy; or The applicable time set out in the Table to this section for treating the roadway to prevent ice formation expires. O. Reg. 47/13, s. 5. The minimum standard for treating icy roadways after the municipality becomes aware of the fact that a roadway is icy is to treat the icy roadway within the time set out in the Table to this section, and an icy roadway is deemed to be in a state of repair until the applicable time set out in the Table for treating the icy roadway expires. O. Reg. 47/13, s. 5. For the purposes of this section, treating a roadway means applying material to the roadway, including but not limited to, salt, sand or any combination of salt and sand. O. Reg. 47/13, s. 5.

8 ICE FORMATION AND ICY ROADWAYS The minimum standard for treating icy roadways is: Class of Highway Time 3 8 hours 4 12 hours 5 16 hours O. Reg. 47/13, s Response to Snow Accumulation Sidewalks The Municipality of the facilitates sidewalk snow clearing of all municipally owned sidewalks through the use of a contracted service provider. The minimum standard for addressing snow accumulation on a sidewalk is, 1. After becoming aware of the fact that the snow accumulation on a sidewalk is greater than 5cm and the snow has stopped falling, the contracted service provider is required to deploy resources as soon as practicable to address the snow accumulation; and clear the sidewalks to a packed snow condition within a target of 24hours. When the snow amounts reach a depth where plowing is no longer effective the snow must be cleared using blower attachments. It is understood that this will significantly increase the amount of time required to clear the sidewalk system. 4.7 Response to Winter Maintenance Related Damage The Municipality of the strives to reduce damage caused to mailboxes, boulevards, landscaping and hardscaping during winter maintenance operations through route marking and operator training; however due to the nature of the equipment employed and conditions in which it operates it is understood that damage may occur. The following paragraphs outline the Towns response to Winter Maintenance related damage. Rural Mailboxes The Municipality of the will repair or replace rural mailboxes as long as, they conform to the current Canada Post Standard and if damage is deemed to result from a direct strike by snow plow equipment operated by town staff. Mailboxes damaged by snow impact from the plow equipment will not be eligible for repair or replacement. The responsibility for maintaining mailboxes and posts in good repair lies

9 with the owner. Mailboxes replaced by the Town will be a basic rural mailbox not to exceed $100 for both post and box. Boulevards The Municipality of the will repair damaged turf after the end of the Winter Maintenance Season once the ground has warmed enough to allow for repairs. This damage will be repaired by removing damaged turf and replacing with topsoil and seed. Landscaping and Hardscaping The Municipality of the does not permit the placing of landscaping or hardscaping such as retaining walls, decorative rock or plantings on the municipal portion of the boulevard unless designed, engineered or otherwise approved by the Town. Damage caused to items installed within the Road Allowance will not be repaired or replaced by the. 5.0 Winter Preparations In the months prior to the start of the winter maintenance season, as identified in 4.1, the Municipality of the undertakes the following tasks to prepare for the upcoming winter season. 5.1 Prior to the Winter Season Prior to the winter season, if required, prepare and call tenders for the supply of materials (salt, sand/salt, liquid), replacement parts (for plows, solid and liquid application equipment), and contract equipment (plow trucks, combination units, sidewalk plows). Prior to the winter season the Municipality of the will: 1. Conduct a training session for staff where all policies, procedures, schedules, reporting procedures for callout, route maps, equipment training and safety precautions will be discussed. Any issues resulting from the meeting with regard to policies, procedures, schedules, reporting procedures for callout, route maps, equipment training and safety precautions shall be resolved either at the meeting or prior to the winter season. 2. Train winter patrollers (or staff whose duties also include patrolling) on the route of representative roads to be patrolled between winter events, their duties

10 during a winter event, record keeping requirements and callout procedures and the de-icing products to be applied for the forecast conditions. 3. Inspect equipment to ensure proper working order. Schedule and complete any and all equipment repairs. 4. Arrange for the delivery of materials (salt, sand/salt) and begin filling storage facilities. 5. Confirm that all guiderail, catchbasin, hazard, and fire hydrant markers, if any, are in place. Any missing markers will be replaced prior to the winter season. 6. Assign equipment to staff. 7. Calibrate material application equipment. 8. Allow operators the opportunity to familiarize themselves with any new equipment, material application rates, material application equipment and their route (driving the route and noting & staking obstacles along the route). 9. Assign staff for Winter Operations Duty and provide the schedule to the Call Centre. (See Appendix E) 10. Have 80% of the fleet ready to respond to a winter event. 11. Have sufficient staff available to operate the fleet if conditions warrant a winter event response. 12. Installation of snow fence in areas prone to excessive drifting and blowing snow. (See Appendix J) 13. Installation of Salt Bins at crossing guarded intersections and other identified locations. (See Appendix K) 5.2 At the Start of the Winter Season 1. Begin patrolling representative roads in all maintenance classes. 2. Begin regular scheduled Winter Maintenance Duty. The Duty person will be authorized to initiate a winter event response if conditions warrant a response. 3. Respond to winter events as per the winter operations plan. 6.0 Staffing and Hours of Work The Municipality of the Public Works Departments standard hours of work is forty (40) hours per week distributed as eight (8) hours per day, five (5) days per week from Monday to Friday. Hours of work are between 7:00am and 3:30pm with a thirty (30) minute unpaid break for lunch and two (2) fifteen (15) minute rest periods during the day.

11 The Municipality of the has a full time employee assigned to each vehicle used for winter operations. Each vehicle is assigned a route for sanding/salting and/or plowing The Municipality of the adheres to the hours of service as set out in the Highway Traffic Act, Reg.555/06 Hours of Service. The exemptions in s. 3(1), paras. 4 and 4.1 of O.Reg. 555/06 allow for Hours of Service to be extended as long as; A vehicle operated by or on behalf of a municipality, road authority or public utility while responding to a situation or impending situation that constitutes an imminent danger, though not one of major proportions, to life, property or the environment, whether caused by forces of nature, an accident, an intentional act or otherwise. Extensions to the Hours of Service shall be authorized in writing by the Municipality of the Director of Public Works. In the event of any extension to an on-duty schedule, a mandatory total of 10 hours of off-duty time will be provided each day, notwithstanding any use of an exemption. An employee providing service delivery outside regularly scheduled shifts may be provided paid time off for a portion or all of a normal duty schedule to facilitate the required off-duty rest periods. 7.0 Communications All winter maintenance vehicles are equipped with two way communications (cell phone with hands-free blue tooth device). Municipal staffs are responsible for reporting changing winter weather and/or road conditions as the changes are observed. During regular Town Hall business hours 8:30am to 4:30pm, Monday to Friday the Public Works Administrative Assistant receives calls from the general public and forwards resident concerns to the Roads Supervisor. During afterhours and week-ends the Municipality of the provides a call centre which serves as the after-hours emergency service line. The call centre receives

12 calls from residence and other emergency service providers and distributes the calls accordingly. The call centre can be reached by calling (905) The Municipality of the communicates important information to the public including: Media & Social Media press releases (Appendix C) o Winter Maintenance Information Publications o Winter Event Alerts o Winter Road Closures Information posted on the website: Winter Maintenance FAQ s - Appendix D 8.0 Call-Out Procedures Operational decisions will be made by the Manager of Public Works, or his/her designate with the aid of available forecasting, patrolling, and the Winter Operations Plan. However, it should be emphasized that decisions will be subjective on external input, whether in this plan or elsewhere, it merely acts as an aid in determining if a call out of staff and equipment to respond to a winter event is warranted. It is vital therefore that the prevalent conditions and all relevant information in the decision making process is recorded in the Winter Maintenance Log. The patrol person shall inform the Supervisor of Roads of changing road and weather conditions observed in the field. When a winter event response is required the Supervisor of Roads will contact staff as per the call out schedule (Appendix E). In the absence of the Supervisor of Roads the Supervisor of Water/Wastewater Operations shall be his/her designate and initiate a call out in response to winter event. 9.0 Road Closure Procedure In the event a road must be closed due to a severe winter storm, the Niagara Regional Police will request signs to be placed to close the road. TC-7 Road Closed Trailers, Rb-92 Road Closed Signs on portable stands, TC-54 flexible drums and barricades will be available at the Public Works Operations Centre. Upon receiving a request from the Niagara Regional Police staff will follow Procedure No.019, Emergency Services Road Closures Requests, of the After Hours Call In Procedures.

13 Notifications of the Road Closure Request will be provided to the Supervisor of Roads, Manager of Public Works, & Fire Services Decommissioning Winter Operations After the winter season (identified in 4.1) expires the Municipality of the undertakes the following tasks to decommission winter operations Two Weeks After the Winter Season Ends Two weeks after the winter ends: 1. Continue monitoring weather forecasts. 2. Decommission 25% of the fleet 10.2 One Month after the Winter Season Ends One month after the winter season ends: Cease all winter highway maintenance operations; Decommission the remainder of the equipment providing weather forecasts warrant the decommissioning. Remove Snow Fence Remove Salt boxes A meeting shall be held with all Public Works Staff involved in Winter Maintenance to evaluate the winter season and winter event responses Winter Maintenance Training Prior to the Winter Season the Municipality of the will provide training utilizing internal or external training providers to staff involved in Winter Event Response. Staff will verify that the training was received by signing the Winter Response Record of Training included in Appendix F. Training topics may include but not limited to: Due diligence Record keeping Pre-season preparation Weather and road weather Level of service

14 Environment Canada s Code of Practice Anti-icing and deicing techniques Equipment operation & safety Attachment mounting and set-up Pre-trip inspection Plowing Techniques Including: o Unpaved shoulders and multi-lane highways o One-ways, alleys, ramps and dead-ends o Cul-de-sacs & traffic circles o Forward plowing o Upgrades, plows down and steep downgrades o Overpass plowing and railroad crossings o Right turn obstructions and stop signs o Turning around at intersections 12.0 Salt Management Table: Winter Materials Used Annually Material 2015/ Year Average Solids Rock Salt (NaCl) 180 tonnes 205 tonnes 5:1 Sand/Salt 1430 tonnes 2232 tonnes Liquids Salt Brine 0 0 Pre-Treated Material N/A N/A N/A Winter Events Winter Event Responses* 25 days - Response Hours** - - ** Days where winter event responses were required, including plowing, sand/salting, removal ** Total number of person-hours per year (plowing, salting/sanding, winging back, etc.) to respond to winter events.

15 12.1 Application Rates The following table(s) contains the required Salt application rates based on Roadway Class. Solids Spreading Rates per 2 lane km Roadway Class Salt 5:1 Sand/Salt Class kg 570 kg Class kg Class kg (Note: MTO Maintenance Manual MBP-703 suggests 130 to 170 kg salt for paved roads and 570 kg sand per 2 lane kilometer) 12.2 Equipment Winter Maintenance Fleet The municipality provides winter maintenance services on 8 routes with the equipment listed below. Route Equipment Staff PR1 403 Dave Nicholls PR2 410 Tom Haughton PR3 409 Mark Hollingshead PR4 420 Kent Murphy PR5 408 Luke Bastien PR6 431 Mark Paniccia PR7 526 Steven Berstling PR8 324 Part Timer For Equipment Details, See Appendix B 12.3 Yard Facilities The municipality provides winter maintenance services from the Public Works Operations Centre, located at 675 Tice Road in Pelham. The facility has a front end loader capable of loading the winter maintenance fleet with sand or salt. Facility Information: The Public Works Operations Centre was built before Two (2) additions have been added on since the amalgamation of Pelham and Welland Townships in the 1970 s. It houses staff and equipment responsible for the maintenance of the Town s Roads, Water Distribution and Waste Water Collection systems. The

16 Operations Centre contains a winter sand/salt dome and directs all pavement run off to catch basins and an oil/grit separator before leaving the site. All Roads and Water/Wastewater staff begin and end their shift at the Operations Centre. The offices of the Lead Hand of Roads, Lead Hand of Water/Wastewater and the Manager of Public Works can be found there. Equipment Storage Details: The Operations Centre has five (5) bays with indoor storage capability for three (3) combination trucks. Two (2) bays are utilized for equipment repair in the mechanic s shop. All other equipment is stored outside. Equipment Washing Details: The Operation Centre utilizes one (1) equipment storage bay for washing trucks. All bay s drain to an oil and grit separator. Material Storage Details: All 5:1 Sand/Salt and Rock Salt are stored on an impervious concrete surface under a pre-engineered cover-all type structure. Site Drainage Details: The Operations Centre parking lot is completely paved with asphalt and contains a series of catch basins. All run-off runs through a StormCeptor oil and grease separator, then to a road side ditch at the front of the property. Shop drainage is also directed through the oil and grease separator before leaving the site Snow Removal and Disposal Currently, municipal staff removes and hauls snow to the sites listed in the table below when the accumulation of piled snow impedes traffic on the road and/or sight lines at intersections. Snow is also regularly removed from commercial areas where on-street parking stalls are used for snow storage. Name Location Surface Paved North Pelham Park 1780 Cream Street Fenwick (North Run Off Controlled Drainage/Run Off N Y Melt water collects in a ditch surrounding the park Surrounding Land Use North R South R East Ag West Ag

17 Pelham Park) Ag = Agricultural; C = Commercial; R = Residential 12.5 Sand/Salt and Plow Routes Appendix H contains image files of the sand/salt routes, plow routes Vulnerable Areas The Municipality of the does not fall under a Source Water Protection Region at this time Record Keeping Full and accurate completion of the documents listed below, according to the applicable procedures, ensures that the municipality is protected from liability by providing solid documentation procedures have been followed. Staff is responsible for keeping the following records: For Equipment Operators: CVOR Time Card Record of duty and driving time Materials Used Per Event Response (sand, salt, liquids) Route Plowed and Strategy Used (plow only, sand/salt only, anti-ice, combination plowing/sand/salt) For Supervisors: Winter Patrol Record (Road Patrols) Call Out Diary Weather and or RWIS information received Total Materials Used Total Number of Events Where Salt was Applied Total Person Hours Used Per Event For Manager of Public Works: Operations Diary Incident/Collision Reports The date will be recorded as Day/Month/Year. It will be written in a numerical format (27/09/15). The time shall be documented using the 24hr clock format.

18 Always retain the original copy of documents regardless of their appearance. Writing must be legible for others to read and written in ink. If a document requires correction then a line is to be placed through the incorrect information without making it illegible. Corrections must be initialed. Wherever possible the use of electronic forms shall be used in place of paper copies. Records will be completed daily and forwarded to the Supervisor of Roads Monitoring and Updating The purpose of monitoring and updating is to provide a basis for continuous improvement of the winter operations plan and the winter maintenance policies, practices and procedures of the Municipality of the. At the end of the winter season, as identified in 4.1, a meeting to review winter operations will be held each year with all winter operations staff to itemize all issues that arose during the winter season and with sufficient lead time to implement any changes. The town shall train staff on the changes to equipment and/or winter maintenance policies, practices, and procedures. The following performance measures will be used to determine whether or not the objectives of the Winter Operations Plan have been met. Monitoring the severity of the winter season: Total annual cm of snow accumulation Total number of days with measurable snowfall Total number of days with freezing rain Total number of continuous winter event responses Total number of spot winter event responses Monitoring the salt used: Total tonnes of salt purchased Total tonnes of salt applied annually per system km per winter event Number of applications where discharge rates exceeded

19 Ensuring customer satisfaction: Total number of winter event responses that meet or exceed the level of service policy Appendix Table Appendix (A) Winter Maintenance Log (includes weather, material, and response info) Appendix (B) Fleet Equipment Details Appendix (C) Media Press Releases (Parking By Law, Be in the know Ana) Appendix (D) FAQ Appendix (E) Public Works Winter Operations Call-out List Appendix (F) Winter Response Record of Training Appendix (G) Equipment Operator Winter Response Log (CVOR, Response, Material) Appendix (H) Route and Patrol Maps Appendix (I) Winter Patrol Form Appendix (J) Snow Fence Locations Appendix (K) Salt Box Locations Appendix (L) KPI s Appendix (M) Contracted Snow Clearing Locations

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