Resident & Community Engagement

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1 Resident & Community Engagement 1

2 Resident & Community Engagement 2

3 Resident & Community Engagement Senior Director My Role Oversight, coordination and direction for DCFL, Resident Services, Life Enrichment and Wellness Staff development and training Budget development and oversight ($2.5 million) Development and administration of departmental policies and procedures Enhance or develop new partnerships with greater community resources Improve communication and enhance the resident experience at Galloway Ridge New program development Walk dogs and stack chairs as needed 3

4 Resident & Community Engagement The First 6 Months! Got to know team members Opened up lines of communication (internally and externally) Opportunities for training and development (Josh, Wendy, retreat) Filled vacant positions (Steven, Crystal, Breanna) Working with committees ( Wellness, Activities, Communications, Special Events, Gala, Arts, SAC) Community Relations DPAC, NC Symphony, Day of Service, Playmakers, Senior Education Day Aging Plan Steering Committee Now don t get lost! 4

5 Duke Center For Living - DCFL Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus quis elementum ac, varius ac tellus. Nam faucibus faucibus venenatis. Donec nec arcu velit. Fusce viverra, dui vitae euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 5

6 DCFL Medical Fitness What is medical fitness? Integration of healthcare, fitness services, and educational opportunities designed to provide preventative and rehabilitative care to those who have chronic disease or are medically challenged in order to improve their health and wellness. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus quis elementum ac, varius ac tellus. Nam faucibus faucibus Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet venenatis. Donec nec arcu velit. Fusce viverra, dui vitae erat pretium ultricies. In hac habitasse platea dictumst. euismod mollis, tortor magna egestas nunc, et suscipit nunc Donec lacinia efficitur dictum. ex quis nunc. Pellentesque habitant morbi tristique senectus Cum sociis natoque penatibus et magnis dis parturient et netus et malesuada fames ac turpis egestas. Integer eget montes, nascetur ridiculus mus. Nam odio nulla, tempor a auctor nunc. Maecenas tincidunt eleifend consequat. Nulla eleifend ut, dignissim nec tellus. Donec porttitor porttitor efficitur urna et massa dapibus maximus. Maecenas sit ante. amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. 6

7 DCFL Exercise Physiologist What s an exercise physiologist? Exercise physiologists are degreed with nationally recognized certifications who have experience in prescribing exercise for specific diseases or disorders, including, but not limited to heart disease, stroke, cancer, diabetes, Parkinson s, arthritis, and obesity. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus quis elementum ac, varius ac tellus. Nam faucibus faucibus venenatis. Donec nec arcu velit. Fusce viverra, dui vitae euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 7

8 The WellPlex. Duke Center For Living Center For Physical Rehabilitation Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. Duke Primary Care Clinic 8

9 DCFL Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fitness Assessment & Exercise Prescription Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Personal Training Massage Therapy Donec vitae dapibus tellus. Vestibulum nunc sem, finibus Pilates Reformers quis elementum ac, varius ac tellus. Nam faucibus faucibus Nutritional Therapy venenatis. Donec nec arcu velit. Fusce viverra, dui vitae euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a Heated indoor saltwater pool & hot tub eleifend ut, dignissim nec tellus. Donec porttitor porttitor Indoor Walking Track ante. 60 Group Exercise classes per week Cardio & Resistance Machines 9

10 DCFL Featured Programs Strong & Stable: Balance Class Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Educational Wellness Seminars Donec vitae dapibus tellus. Vestibulum nunc sem, finibus Posture Program quis elementum ac, varius ac tellus. Nam faucibus faucibus CPR Certification venenatis. Donec nec arcu velit. Fusce viverra, dui vitae euismod mollis, tortor magna egestas nunc, et suscipit nunc TRX Programming ex quis nunc. Pellentesque habitant morbi tristique senectus Total Brain Health et netus et malesuada fames ac turpis egestas. Integer eget Women on Weights auctor nunc. Maecenas tincidunt eleifend consequat. Nulla NIA efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Yoga for Balance Phasellus auctor consectetur arcu a consequat. Vestibulum Fitness Challenges congue sed orci efficitur finibus. Integer malesuada finibus Community Outreach (Senior Games) ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 10

11 DCFL 2017 Statistics: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus Over 100,000 facility check-ins quis elementum ac, varius ac tellus. Nam faucibus faucibus Serving over 2,100 members venenatis. Donec nec arcu velit. Fusce viverra, dui vitae Delivered over 900 fitness consultations euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Instructed over 30,000 group exercise participants Delivered over 3,200 personal training sessions Delivered over 1,000 therapeutic massages Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 11

12 DCFL Communications Website: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Communications Donec vitae dapibus tellus. Vestibulum nunc sem, finibus DCFL Newsletter quis elementum ac, varius ac tellus. Nam faucibus faucibus Touch Town venenatis. Donec nec arcu velit. Fusce viverra, dui vitae euismod mollis, tortor magna egestas nunc, et suscipit nunc The Heard ex quis nunc. Pellentesque habitant morbi tristique senectus Announcement Boards and Facility Flyers et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla Facebook efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 12

13 DCFL Leadership Lorem ipsum dolor sit amet, consectetur adipiscing elit. Jennifer Rehm Director Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus quis elementum ac, varius ac tellus. Nam faucibus faucibus venenatis. Donec nec arcu velit. Fusce viverra, dui vitae erat pretium ultricies. In hac habitasse platea dictumst. Amber Poinsett Fitness Manager euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. Linda Barnette Member Services Manager lbarnette@gallowayridge.com 13

14 Life Enrichment formerly known as Activities Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Suspendisse magna tellus, imperdiet id turpis in, gravida Donec Crystal vitae dapibus tellus. Vestibulum Breanna nunc sem, finibus fermentum Wendy sem. Integer commodo pharetra dui Liz a congue. quis elementum Outlaw ac, varius ac tellus. NamBailey faucibus faucibus Vivamus inbeachy commodo dui. Nunc fringilla ex sapien, Avery et laoreet Life Enrichment Program venenatis. Donec nec arcu velit. Life Fusce Enrichment viverra, Coordinator dui vitae erat pretium ultricies. In hac habitasse platea dictumst. Manager Life Enrichment Coordinator Life Enrichment Coordinator euismod mollis, tortor magna egestas Independent nunc, et suscipit Living Independent Living & The Arbor nunc DonecIndependent lacinia efficitur Livingdictum. Memory Care in The Arbor ex quis nunc. Pellentesque habitant morbi tristique senectus Cum sociis natoque penatibus et magnis dis parturient et netus et malesuada fames ac turpis egestas. Integer eget montes, nascetur ridiculus mus. Nam odio nulla, tempor a auctor nunc. Maecenas Meredith tincidunt eleifend consequat. Nulla Brooks eleifend ut, dignissim nec tellus. Donec porttitor porttitor efficitur urna et massa Fowler dapibus maximus. Maecenas Childress sit ante. Life Enrichment Coordinator amet risus pretium, Life Enrichment sagittis Coordinator dui ut, consectetur Life Enrichment purus. Coordinator Assisted Living in The Arbor Skilled Nursing in The Arbor Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Our Team Nulla varius vehicula augue, id placerat nisi luctus a. 14

15 Life Enrichment Our Goal We strive to create connections and malesuada finibus ligula, aliquet lobortis nulla commodo vel. experiences that enrich the lives of every resident. m, finibus quis elementum ac, varius ac tellus. Nam faucibus faucibus venenatis. Donec nec arcu velit. Fusce Exploring viverra, or dui Creating vitae euismod mollis, tortor magna egestas nunc, New et suscipit Experiences nunc ex quis nunc. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus Impacting maximus. the Lives of Maecenas sit amet risus pretium, sagittis dui ut, Others consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida Life Balance fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium personal ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. Encourage Social Engagement Recognizing satisfaction Purpose 15

16 Life Enrichment Our How Resident Input/Collaboration Professional Expertise Research Committees s/phone calls Resident visits Experience and education of staff Leading Age ICAA Activity connection 16

17 Life Enrichment Current Offerings (a small sampling) PRODUCE 4 MONTHLY CALENDARS (IL, AL, NURSING, PAMLICO COVE) NC Opera and Symphony Carolina Performing Arts, Ballet and Orchestra DPAC, Playmakers Volunteer Program Sporting Events (UNC, Durham Bulls, Carolina Hurricanes) Dining Events (Lunch Bunch, Martini Mondays/Lovers, Dine Out, Women s/men s Breakfast) Movies Games (poker, billiards, dominoes, Mah Jongg, Wii, Rummikub, trivia) Guest Speakers Special Events and Parties (New Year s Eve, Mardi Gras, Halloween, Veteran s Day) Spiritual Events Out-On-The-Town Events and Programs 17

18 Life Enrichment Communications Communications Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus The Heard quis elementum ac, varius ac tellus. Nam faucibus faucibus Monthly Calendar venenatis. Donec nec arcu velit. Fusce viverra, dui vitae Announcement Boards and Posters euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus Touch Town et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 18

19 Wellness The Wellness Team Cori Cook Resident Wellness Program Manager Bachelor of Science in Exercise Science UNC Charlotte Steven Harrison Wellness Coordinator Bachelor of Science in Exercise Science North Carolina A&T SU 19

20 Wellness The Dimensions of Wellness - Intellectual - Environmental - Emotional - Spiritual - Social - Vocational - Physical 20

21 Wellness Current Offerings (a small sampling) Wellness for the Ages Lecture Series Into to Fly Fishing Workshop Memory Loss: What's Normal and What's Not with Ginny Seedhom Canes vs. Walkers: When to Use What with David Parker Chair Combo Fall Prevention in the Home with Marisa Velez-Spina Water Fitness: How to Benefit from Aquatic Fitness with Patrick Caraher Tai Chi for Balance and Arthritis Alzheimer's: What do I do? with Elizabeth Hodge Low Vision: Staying Safe at Home with Marisa Velez-Spina Scottish Country Dancing Botany Series Painting NC Flora with Emma Skurnick Green Trekkers Club Duke Gardens Botany Tour Native Plants in Gardening with Tom Harville Mysteries of Modern Physics Earth Series Melissa McCullough speaks on The 21 st Century and the 3 Legs of Sustainability Planet Earth II Series Jordan Lake Cleanup 21

22 Wellness A closer Look At Programming Vocational Painting NC Flora with Emma Skurnick Emotional Duke Gardens Botany Tour Native Plants in Gardening with Tom Harville Physical Social Social Educational Environmental 22

23 Wellness Origin of Program Ideas Resident Wellness Committee Members Research from established professionals in wellness and active aging Wellness Programming Ideas Wellness Program Participants Creative thought within our team of professionals 23

24 Wellness Communications Communications Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec mauris lorem, vestibulum ac rutrum id, suscipit in dui. Donec vitae dapibus tellus. Vestibulum nunc sem, finibus The Heard quis elementum ac, varius ac tellus. Nam faucibus faucibus Monthly Calendar venenatis. Donec nec arcu velit. Fusce viverra, dui vitae Announcement Boards and Posters euismod mollis, tortor magna egestas nunc, et suscipit nunc ex quis nunc. Pellentesque habitant morbi tristique senectus Touch Town et netus et malesuada fames ac turpis egestas. Integer eget auctor nunc. Maecenas tincidunt eleifend consequat. Nulla efficitur urna et massa dapibus maximus. Maecenas sit amet risus pretium, sagittis dui ut, consectetur purus. Phasellus auctor consectetur arcu a consequat. Vestibulum congue sed orci efficitur finibus. Integer malesuada finibus ligula, aliquet lobortis nulla commodo vel. Nulla varius vehicula augue, id placerat nisi luctus a. Suspendisse magna tellus, imperdiet id turpis in, gravida fermentum sem. Integer commodo pharetra dui a congue. Vivamus in commodo dui. Nunc fringilla ex sapien, et laoreet erat pretium ultricies. In hac habitasse platea dictumst. Donec lacinia efficitur dictum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nam odio nulla, tempor a eleifend ut, dignissim nec tellus. Donec porttitor porttitor ante. 24

25 Wellness & Life Enrichment A New Vision Starting Quarter 3, 2018 Wellness isn t a concept exclusive to select programs or offerings - it embodies everything we do. Wellness and Life Enrichment will be working together to use the strengths of each team to create more fluid offerings for the residents of Galloway Ridge. Wellness and LE will team up on future Series in a way that primarily uses the LE skills to find ideal outings and speakers, while using wellness to create facilitated programs that are in line with the focus of the series being offered. 25

26 Wellness & Life Enrichment Examples of Collaborative Programming Homegrown Series Visit to Nearby Farm Life Enrichment Cheese Making Workshop - Wellness Vanishing of the Bees Documentary Life Enrichment DIY Honey Bee Friendly Garden Boxes Wellness Fiction Series Imaginative Storytelling Workshop with Experienced Local Writer - Wellness Local Storyteller Life Enrichment Volunteering Reading to Children with Chatham County Partnership for Kids - Wellness Celestial Series Visit to Morehead Planetarium Life Enrichment Great Courses Astronomy Series Wellness Astronomer Speaker Life Enrichment Stargazing Outing Wellness 26

27 Resident Services - Staff Josh Carr Director of Resident Services jcarr@gallowayridge.com Drivers: Harry Thomas Jason Concierge Staff: Charell Wendy Denise Teagan Valentin Stacy Rose 27

28 Resident Services Core Services Transportation Planned Outings Shopping Trips Airport Trips Special Requests Medical Appointments Medical Appointments are available Monday through Friday from 8 a.m. to 4:30 p.m. within 30 miles for no charge We ask that you make medical requests three business days in advance 28

29 Resident Services Core Services Package Delivery Delivery Monday through Friday Delivery Options Packages Delivered to your Door Notification in Your Internal Mail Slots Pick-ups at Concierge desk Postal and Shipping USPS Service FedEx pick-up and delivery UPS pick-up and delivery 29

30 Resident Services Core Services Pet Care We offer daily dog walking and companionship Cat care is also available, including feeding and litter box changing Going out of town, let us take care of your loved one while you are away Plant Care We offer plant watering on a regular basis or just while you are away. 30

31 Resident Services Core Services Personal Grocery Shopping Grocery shopping done on Harristeeter.com Grocery orders are taken Monday through Friday The turnaround time for groceries is 24 hours. Order on a Monday and your groceries will arrive Tuesday, order on Friday and the will arrive on Monday To order groceries just drop off your list at the Concierge desk There is an $8 charge for the service no matter how big or small your order is 31

32 Resident Services Additional Services Dry Cleaning Service Concierge Auto Service RDU Taxi Service Room Set-Ups Concierge Sundries Stamps Batteries Candy Toiletries 32

33 Resident Services Special Requests & New Services Resident Services is always looking for new ideas and suggestions. So many of our ideas have come from residents. We honor special requests everyday!!! 33

34 Resident & Community Engagement Q&A 34