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1 / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No * : *E-ail: bnahavandi@gmail. com. ). ( : anagement and Achievement 84//5 : 89/2/6 : Scientific-Research Journal Of Shahed University Seventeenth Year, No.4 Jun.-Jul / 22

2 ].[6..[3] (Büyüközkan) (Triangular Fuzzy Numbers. (TFNs)). (Super matrix). : [9] (Saaty).. (Quality Function Deployment (QFD)). (Customer Needs(CNs)) (Design Requirements(DRs)). (House of Quality(HoQ)).[]...[2]. (Analytic Hierarchy Process» [3] (AHP)) «(Voice of Customer (VoC))..[ ] / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4.. [9] (Analytic Network Process(ANP)). 4 / / 89 / 222

3 / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4.[2] :. [20]. [24]...[3] ()..[24].[3].. (Hamalainen and Seppalainen3032).[7] (ead and Sarkis) (Lee and Kim).[8].[20 9] (Sarkis).[2] (Chung) (Ravi) (Balanced Scorecard(BSC)).[22].[23] (Partovi). /.[0] 4 / / 89 /...[9] -. (Partovi and Coridoria) (Karsak).[] 223

4 - (Pairwise Comparison)..[25] (Saaty and Takizawa). W2. W 32.[24] I W هدف = 0 w w w 0 0 I () (). ()...[3]. -...[24]..... :. 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 4 / / 0 224

5 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 () : : :.[3] () ().. 2 : :. :2.w : :3.w2 : :4.w3 : :5.W4 : - : W = () 0 0 w W W : : : (2) W w W2. W 4 W 3. (Impact).[3] (Fuzzy-ANP)

6 - ). : ( x) : R [ 0, ] =(l, m, n µ µ 0 x < lorx > u ( x) = ( x l) /( m l), l x m ( x u) /( m u), m x u (3) u l l m u m l = m = u.. 2 :[27] + = ( +, +, + ) = ( l l, m m, u u ) λ = ( λ l, λ m, λ u ), λ > 0, λ R (,, ) u l m l m l m u u (4).[3]. w c =W 3 : :6. :7.W A= W 4 W2 : : :8 w.w ANP = W A W C.2 W 4 W 3W2 w... ( ) (Zadeh).[26].. (RI). ( 2 / 3,,2) ( / 2, 2 / 3,) ( 2 / 5, / 2, 2 / 3) ( / 3, 2 / 5, / 2) ( 2 / 7, / 3, 2 / 5) ( / 2,, 3 / 2) (, 3 / 2,2) ( 3 / 2,2, 5 / 2) (2, 5 / 2,3) ( 5 / 2,3, 7 / 2) 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 226

7 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 S k : m n m j = j S k gi j= gi i= j= i, j (6) k. m j= i m m j gi l, j m, j j i j i : m = u = = j= i j m j j = i gi j = gi l, j m, j u i= j= i j= i j= i j= i (7) : n m m m m (8) j : - (9) n m j =,, gi n n n i= j= i = ui i = mi i = l i S k. 2 : µ 2 = 2 µ V ( ) sup min( ( x), ( x) 2 (0) : V ( 2 2) = hgt( 2) = µ ( d) 2, if m2 m () = 0, if l u2 l u2 otherwise, ( m2 u2) ( m l) 2. V ( 2 ) V ( 2 ) k : V ( V [(,,..., ) and ( 2 k ) = 2 ) and... and ( k )] (Changs Extend Analysis Approach) w... [29] (Buckely) [28] (Laarhoven and Pedrycz).... [30] (Chang)..[3] (Kwong et al)..[32] (Bozdag et al).[33] (Büyüközkan et al).[34] :[35] X={ x x, 2,..., xn} U={u, u 2,..., un}.. g i m : W 4 W 3W2 ١gi, ٢gi,, mgi, i = ١,٢,,n (5) (j=,2...m,) jgi. 227

8 -.. : ' d ( A ) = minv ( s s ) i i k k =,2,..., n; k i (3). : ' ' ' ' ' ' T W = ( d ( A ), ( ),..., ( d A2 d An )) (4) 2.. i =,2,...,,n n Ai W ) :.( T W = ( d( A ), d( A ),..., d( )) (5) 2 An.. 3 (6). : S k...2 (DRs) (CNs) DR DR 2 DR 3 DR 4 DR 5 DR 6 DR 7 DR 8 DR 9 DR 0 DR DR 2 E* PVP PH ASH% = minv ( ), k =,2,..., n; k i CN CN 2 CN 3 CN 4 CN 5 CN 6 i (2) 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 228

9 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 W = W i = DR١ DR ٢ DR ٣ DR ۴ DR ۵ (0,897,, 0,997) t Wi W i.3 CN ١ CN ٢ CN ٣ CN ۴ CN ۵ CN ۶ DR ۶ : )0,0,35,0,3W= (. (atlab). --5 : 5. : :2 DR ٧ DR٨ S k = m n m i j j j gi j= gi = = =(7,5,9,06,2,28) - = (0,084,0,03,0,398) n m i= j= DR ٩ j gi DR ١٠ : S= (2,25,2,79,3,84) (0,084,0,03,0,398) = (0,83,0,307,0,5368) S2= (2,32,3,4,4,24) (0,084,0,03,0,398) = (0,880,0,3463,0,5927) DR١١ DR ١٢ S3= (2,58,3,3,4,24) (0,084,0,03,0,398) = (0,200,0,3452,0,6780) : ( 0) V ( S S2) = V ( ) = 0,9 ; S 2 S V ( S S 3) = V ( ) = 0,897 ; S 3 S V ( S 2 S 3) = V ( ) = ; S 3 S 2 0,997 (2) : S k S k V ( S S 2, S 3) = min (0,9,0,897) = 0,897 V ( S 2 S, S 3) = min (,) = V ( S 3 S, S 2) = min (,0,997)= 0,997. : W (4) 229

10 :4. :» « CN 4 CN 3 CN. ).( : W CN 0.34 CN CN W i = = CN CN5 0.0 CN W.. 6 :. :3...» : «/ / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 / W j 0,30 0,35 0,35 4 / / 89 " ".3 ASH% (0,620,7904) (0,63,44) () (0,63,4,65) () (0,69,59) ASH% () (0,60,87,59) (0,97,26,6) 230

11 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4.4-2W 0,5 0,7 0,27 0,26 0,25 0,09 ( E*) 2 0,2 0,8 0,6 3 0,7 0,5 0,4 4 0,06 0,3 0,25 0,06 0,08 5 0,08 0,0 0,3 6 0,07 0,09 0,3 7 0,75 8,00 PVP 9 PH 0 0,35 0,35 ASH% 2 ) " ".5 (. W j 0,54 0,43 0,03 (,652,52,66) (0,79,36,89) () (,36,962,5) () (0,530,74,26) () (0,40,50,74) (0,380,460,6).6 0,87 0,54,00 0,03 0,53,00,00 0,47 0,3 0,43 W 3 23

12 - W j 0,22 0,28 0,50 (0,430,550,76) (0,460,60,87) () :6. (w C ) :7. (W A ) :8. W ANP W A = W W 4 2 CN CN 2 CN 3 CN4 CN 5 CN 6 = 0/692 0/0473 0/635 0/0666 0/257 0/930 0/0286 0/0338 0/0409 0/06 0/338 0/85 0/068 0/846 0/58 0/0202 0/027 0/000 0/58 0/077 0/396 0/ "".7 (0,5,5) () (,4,652,5) DR 8 DR 0.5 0/000 /0000 0/33 0/2729 0/488 0/3467 0/0985 /.00 /.397 /.244 /.0782 /.536 0/565 /.047 /.0222 / /209 () (0,672) (,3,822,32) DR DR 2 DR 3 DR 4 DR 5 DR 6 DR 7 DR 9 DR 2 DR :5..» : 7 « / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 232

13 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No [3] DR 0/48 DR2 0/30 DR3 0/76 DR4 0/0977 DR 5 0/059 DR6 0/.765 ω AHP = W = = 3 W DR7 0/0735 DR8 0/0298 DR 9 0/276 DR0 DR 0/0043 DR 0/ CN 000/5293 CN 2 00/008 CN 3 00/0453 W = = = c W 3 W CN 4 0.0/2800 CN 5 00/0047 CN 6 0/226 ". 0,276 "PVP" 0,67 " ".. 06 "ASH% ω ANP 0/02 TR 0/044 TR2 0/63 TR3 0/0462 TR4 0/67 TR5 0/247 = W A WC = TR6 = 0/074 TR7 0/0567 TR8 0/276 TR 9 0/038 TR0 0/0020 TR 0/0006. "PVP" 0,48 " ".. "PH".. : 9 233

14 : (0/28) (0/34) (0/27) (0/04) (0/05).(0/0) : 8. ASH% 0,29 0,43 0,28,00 PH PVP ( E*) 0,44 0,54,00 0,47 0,40 0,78 0,4 0,56 0,33 0,53 0,37 0,22,00 0,26,00 0,23. 0,46 0,50 00,0 0,22 0,28 ( E*) 4W PVP PH ASH% 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4 234

15 4 / / 89 / / / Daneshvar (Raftar) anagement and Achievement / Shahed University / 7 th Year / 200 / No.4.9 ١٢DR ١١DR ١٠DR ٩DR ٨DR ٧DR ٦DR ٥DR ٤DR ٣DR ٢DR ١DR 0/0043 0/0006 0/0043 0/0020 0/038 0/0276 0/276 0/0298 0/0567 0/0735 0/074 0/0765 0/ Hauser JR, Clausing D. (988) The house of quality. HBR; 66:pp Griffin H, Hauser JR. (993) The voice of the customer. arket Sci;2():pp Saaty TL. (980) The analytic hierarchy process. New York: cgraw-hill; pp Akao Y. (990) Quality function deployment: Integrating customer requirements into product design. Cambridge, A: Productivity Press; pp Armacost RT, Componation PJ, ullens A, Swart WW. (994) An AHP framework for prioritizing custom requirements in QFD: An industrialized housing application. IIE Trans ; 26(4):pp Doukas L, William PW, Jeyaratnam C. (995) Integrating quality factors into system design. In: Proc 995 IEEE Int Engineering anagement Conf, Singapore; pp Fukuda S, atsuura Y. (993) Prioritizing the customer s requirements by AHP for concurrent design. In: Design for manufacturability American Society of echanical Engineering, Design Engineering Division, Vol. 52. pp Xie, Goh TN, Xie W. (995) Prioritizing processes for better implementation of statistical process con- 0/0059 0/67 0/0977 0/0462 0/76 0/63 0/30 0/044 0/48 0/02 f- f- AHP AHP f-anp f- ANP.... :

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