All staff should All work as team to communication achieve highest should be clinical quality smooth and no in healthcare barriers should exist 4

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Jeffry Patrick
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1 rd a h u Hav y ls? f Si 1

2 Sils 2

3 av h t n Sils d in with ct cnn thr ach but k s i ris it ships t c a f In latin tin r n i nt niza a g r an within althcar sp h 3

4 uld h s f f All sta am t st a k r w st h g i h achiv quality l clinica hcar lt in ha All atin c i n u cmm d b shul d n n a h t sm uld h s s r barri xist 4

5 st g g i b r Sils a cks in a drawb ar c halth r m n f Staf pr r p giv ffs d n a h sist r f f a t Many s ng cha nt d y T h athy p m hav ts & p s d r twa us g a l l c 5

6 ALL STAFF SHOULD CHANGE THEIR BEHAVIOURAL PATTERNS & nvirnmnt shuld chang But w can t d this till w chang th cultur Act yur way t a nw way f thinking. ---Jhn Shk, Ph.D. Snir Advisr, Lan Entrpris Institut Authr, Larning t S

7 CULTURE TRANSFORMATION Is th nd f th hur

8 W d mga prjct calld Cultur Transfrmatin Initiatin Prjct (CTIP)

9 WHAT IS CULTURE TRANSFORMATION? It is abut individuals in an Organizatin ( MULTI SPECIALTY), sharing unifrm pattrns f bhaviur basd n shard blifs with cllctiv, cllabrativ ffrts and valus aimd at wrking tgthr in unisn in trating pts fr highst clinical quality

10 2 culturs xist in any rganizatin

11 WEAK & STRONG CULTURES

12 WEAK & STRONG CULTURE Strng Wak Staff undrstand and rspnd t cultur Littl alignmnt with highr valus Littl nd fr plicis and prcdurs Nd fr xtnsiv plicis/prcd urs Cnsistnt bhaviur Incnsistnt bhaviur Cultur is mbddd Cultur is nfrcd

13 In a strng wrk cultur, mst ppl in th rganizatin agr n th cultur, whn it is wak, thy d nt, thr will b cnflict aftr cnflict amng thmslvs lading t sils vrywhr Sils ar killing th fficincy f th halthcar vrywhr

14 WEAK CULTURE Is lik an ICEBERG in an rganisatin, what yu s is vry littl, much mr rmains in dp watrs! Managmnt Fundamntals - Chaptr 4 14

15 Rluctanc t chang N innvatin/risk taking staff Sils atmsphr BUREAUCRATIC/SICK CULTURE Emtinal imbalanc amng staff lading t pssimism in lif, at wrk plac, staff nt alignd amng thmslvs lading t sils Lack f tam wrk Lack f cmmunicatin within staff Unthical/crrupt staff Wak ladrship Cmmand & Cntrl, lthargic ladrship Lack f mpathy in staff WEAK CULTURE/GROWTH BARRIERS Managmnt Fundamntals - Chaptr 4 15

16 WEAK CULTURE/GROWTH BARRIERS LACK OF VISION, VALUES, ETHICS TRAINING TO STAFFN NO EMBEDDING OF EMOTIONAL INTELLIGENCEN LACK OF STRONG COMMITMENT BY MANAGEMENT TO TRAIN STAFF ON CULTUREN BAD SYSTEMS ANTI EMPLOYEE ATMOSPHERE BAD/TRADITIONAL WAY OF

17 ur y s d r h Y W T L A I C SPE I T L U M fall in? k? a W r g Strn 17

18 S what w will d in this Cultur Transfrmatin Initiatin Prjct (CTIP) First w will valuat th cultur f yur hspital Thn w will initiat Cultur Transfrmatin insid yur hspital that will cntinu aftr w lav with managmnt s strict mphasis W will frm Cultur transfrmatin tam W will b drafting cr valus alng with staff W will crat PRACTICAL, LEAN MANAGEMENT basis visin, missin f hspital in simpl trms alng with staff W will induct Emtinal Intllignc (EI) t staff insid th prmiss This cvrs tpics lik slf valuatin, ability t dal with thrs, ability t dal with situatins in lif, traits in lif lik mpathy, psitiv mntality, daling with angr, tc., Wrkshps n tpics lik thics, sft skills, cmmunicatin skills, innvatin skills will b takn t staff frm tp t bttm, this includs managmnt & dcs Sils xists in hspital just bcaus f bad cultur f minimal mtinal intllignc

19 W will b changing cultur f rganizatin thrugh Slid 19

20 Pl d call us fr Prfssinal Prsntatin Managmnt Fundamntals - Chaptr 4 20

The Language of SOCIAL MEDIA. Christine Dugan

The Language of SOCIAL MEDIA. Christine Dugan Th Languag f SOCIAL MEDIA Christin Dugan Tabl f Cntnts Gt th Wrd Out...4 A Nw Kind f Languag...6 Scial Mdia Talk...12 Cnncting with Othrs...28 Changing th Dictinary...36 Glssary...42 Indx...44 Chck It