Essential Skills For Front Line Supervisors

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1 Essential Skills For Front Line Supervisors Leadership Delivered By Leaders Sandhurst Consulting

2 You f o t li e supe iso s a e p o a l the i po ta t people i the ou o ga izaio. The ha e iggest i lue e o e espo si ilit to ost ou e plo ees, the ai tai the highest le el of safet a d p o a l the ost fa e to fa e o ta t ith ou lie ts. I su, ho the pe fo di e t i pa t o ou o the f o t li e has a oto li e. BUT. ha e ou p o ided these ke supe iso s ith the skills the eed to e su essful? This course was the best educational course I have taken. I have been through ABOUT US OUR VALUES The est people to desig a d deli e Accountability leade ship t ai i g a e those that ha e ee su essful leade s the sel es. We ha e studied the a ade i theo, ut it is ou e te si e p a i al courses like this before with k o ledge gai ed f o ha ds-o leade ship other companies but the way dife e t e io this one was laid out and presented was great. We al a s do hat e sa de ades of ithi e ts a i ludi g a ufa tu i g, edu aio, oil a d gas a d the ilita that dife e t a d allo s us to akes us a i ize e ill Client Focused We ill al a s put ou the lie t i st Trust Ea i g ou t ust a d keepi g it is o e i po ta t to us tha a thi g else ou i est e t.

3 THE CALFRAC REQUIREMENT Even though I have been a Calf a Well e i es has g o apidl i the last fe ea s, oth i No th Supervisor for Calfrac for six A e i a a d else he e a oss the glo e. O e of the o se ue es of this years, I was still able to take f o t li e supe iso posiio s ho had ot had the oppo tu it to o du t something valuable away from every section of the course. I really cannot say enough good things about the class. apid g o th a fo as that the had a la ge u e of leade s p o oted i to al leade ship t ai i g. Calf a s i te t as to aseli e a d the e ha e the skills a d apa iliies of thei f o t li e leade s. The k e that if do e o e tl, this ould aid ete io, i ease safet pe fo esults. The e e pa i ula l kee that thei supe iso s u de stood thei pa t i leadi g a posii e safet Fi all, the fo a e a d uli atel i p o e i a ial ultu e ithi the o pa. e e ada a t that a thei da jo s, had to t ai i g that took supe iso s a a e fo used a d ele a t, e gagi g a d i te esi g fo a audie e ot used to sii g i easu a le etu lass oo s a d ith a o the i est e t.

4 THE SOLUTION. Ha i g liste ed to the e ui e e ts a d o du ted a igo ous t ai i g eeds a al sis, the o te t of the ou se as ased o the MARTCODE ke skills. These e e ei ed to e su e that the ited sea lessl ith the H E depa t e t, the espo si iliies fo afet Leade ship e it. The e phasis as ot so u h o ho ee ith the Calf a It o ju io o e i to the e i e ou se athe tha a sta d-alo e to o du t a ious safet p o edu es, ut p o edu es a e i pla e a d g aspi g oth the legal a d ultu e a d alues. I o e the u de sta di g of h the o al espo si ilit of safet that toda s supe iso has. as ag eed that fa e to fa e t ai i g da s as the opi u as the p efe ed soluio a d th ee le gth of the ou se fo this pa i ula audie e. This see ed to st ike the ight ala e et ee the i est e t etu people f o The deli e e pe ie e thei posiio s to ate d a d fo e o i g ai tai i g audie e e gage e t. as desig ed to e as i te a i e as possi le a d d a ithi the g oups that ould e sha ed o the idel. We also ai ed to a i ize the p opo io of p a i al, ele a t e a ples a d ase studies o e the use of theo ei al odels. Ple t of supe iso tools a d also p o ided ead to e put to use i ediatel o etu ethods ee to the o kpla e. SAFETY LEADERSHIP Without effective leadership, safety performance will be limited at best. The role of the leader in delivering world class safety threads its way through out all three days of the course. FINANCIAL RESPONSIBILITY Using a series of practical examples and discussion, supervisors now have a far greater understanding of the impact they can have upon the financial side of the business. The training they have received has returned tangible and significant operational cost reductions.

5 SMARTCODE. MARTCODE has ee de eloped as a esult of de ades of leadi g tea s at all le els. It takes the uddle of o pete ies, skills a d eha io s asso iated ith leade ship a d aio alizes the i to i e ke a eas a i di idual Modula a d usto iza le to ust e hi it if the a e to e a efe i e leade. eet ou spe ii eeds, MARTCODE is ai ed at ai ed at the f o t li e leade a d seeks to o fusi g te i olog eak do the i to so ethi g oth u de sta da le a d eas to i ple e t. Al a s pui g safet i st is the o egoia le o sta t that u de pi s a d is i teg al to all i e skills. Solves Problems Whe people stop o i g to ou ith thei p o le s, ou a e p o a l doi g so ethi g o g. Motivates Others If ou do t Accountable at All Times Al a s do hat ou sa Represents the Organization You a e o leadi g the gu s - ot o e of the gu s. Team Builder The ai Communicates Effectively oi ate ou tea, ho ill? is to get people to do thi gs fo the good of the tea Look ate the Decision Maker A p o le Example to Others The athe tha fo the sel es" You a ha e the est idea o pla i the o ld ut if ou a t e plai it to othe s it is p o a l useless. Organizes Tasks ou a e goi g to do. i utes a d the hou s ill look ate the sel es. lea l u de stood is a p o le ill al a s e at hi g ot o l half sol ed. hat ou do, ut also hat ou do t do.

6 THE RESULTS. I a tough e o o i li ate the e is al a s the te ptaio to ut a k o i est e t i t ai i g. The Calf a Boa d has ee so i p essed feed a k f o oth the posii e the ield a d the ta gi le esults f o this ou se that the ha e i sisted it o i ues to u. The posii e feed a k has pa i ipa ts a d thei e d of ou se fo o e fo oth ou se a age s. Good feed a k f o s is fai l sta da d. Ho e e pa i ipa ts go out of thei a i thei o p o ide posii e feed a k to oth thei o he the i e to a age e t hai a d the i st u to s ou k o that the ou se has had a eal i pa t. THE CONTENT Definitely an eye opener to what really helps a THE FACILITATION. successful company to improve and progress in time. Also, it will impact a big part of my personal thinking in Dave has a stellar ability to convey course material and out of work. in a very practical way. Excellent facilitation, would recommend to anyone. I really enjoyed the real life stories and scenarios and also the instructor keeping everything upbeat and not boring and bland. This course was great. I came thinking it was going to be bullshit but there was a lot I did not know about. The information presented in this class was spot on. It is easy to use the information because it is about our company. It isn t some generic information that has been I was impressed with the fact that Dave had molded into something that you can relate to. It was knowledge in the fracturing field. Enough to relate awesome. terms from their own experience to my own

7 CANADA-ALBERTA JOB GRANT This supervisors course is eligible for the CanadaAlberta Job Grant. This grant provides significant subsidies for conducting training. Combined with the work already done by Sandhurst Consulting, it would permit any Alberta based company to provide the very best leadership training to it s employees at a significant saving. It will cover up to two thirds of direct training costs up to a maximum of WHAT WAS THE MOST USEFUL PART OF THE COURSE?. $10,000 per student. All the group discussions because it got everyone involved. ELIGIBLE EMPLOYERS The team discussions in seeing and hearing what other opinions were. Decision making section gave me the most useful hints and concepts to take with me. ELIGIBLE TRAINING PROVIDERS Financial responsibility section was a real eye opener to how much we can do to help Calfrac. Being shown in many ways how important team work, leadership and good communication are through exercises, demonstrations and interaction. The groups and changing them each day. It gave me the ability to casually see the presented situations from varying points of view. All private employers in Alberta Must be third party unrelated to the employer ELIGIBLE EMPLOYEES New or exiting employees (Canadian citizens or Permanent Residents) ELIGIBLE TRAINING Minimum 25 hours within a 52 week period. WHY WAS THIS A SUCCESS? P i a il e ause e ha e people ho a e e pe ie ed leade s desig a d deli e a p a i al, ha ds o that supe iso s a ou se elate to.

8 Sandhurst Consulting TEL: (403)

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