Sincerely, Social Expressions for the 21st Century

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1 Sincerely, Social Expressions for the 21st Century 1

2 2

3 3

4 4

5 Sincerely, Social Expressions for the 21st Century 5

6 First: A history lesson. 6

7 Credit: History 7

8 Credit: cyndy666, Flickr History 8

9 Credit: t6mdm, Flickr History 9

10 ? Credit: t6mdm, Flickr History 10

11 Credit: jimmiehomeschoolmom, Flickr History 11

12 England, 1840 History 12

13 History 13

14 Sir Henry Cole History 14

15 First Christmas card, 1843 History 15

16 Modern Day History 16

17 7 billion cards a year History 17

18 Credit: bernielevine, Flickr History 18

19 Background 19

20 Current offerings Photo kiosks Background 20

21 Current offerings Photo kiosks Online fulfillment Background 21

22 Current offerings Photo kiosks Online fulfillment Home printing Background 22

23 Demographics Background 23

24 Credit: cc_chapman, Flickr Background 24

25 Background 25

26 Background 26

27 We want to explore traditional gift-giving and card-sending customs of people in their 20s and distill the nature of their social interactions in order to modernize the card-giving experience for a 21st century audience. Hunt Statement 27

28 We want to explore traditional gift-giving and card-sending customs of people in their 20s and distill the nature of their social interactions in order to modernize the card-giving experience for a 21st century audience. Hunt Statement 28

29 We want to explore traditional gift-giving and card-sending customs of people in their 20s and distill the nature of their social interactions in order to modernize the card-giving experience for a 21st century audience. Hunt Statement 29

30 We want to explore traditional gift-giving and card-sending customs of people in their 20s and distill the nature of their social interactions in order to modernize the card-giving experience for a 21st century audience. Hunt Statement 30

31 We want to explore traditional gift-giving and card-sending customs of people in their 20s and distill the nature of their social interactions in order to modernize the card-giving experience for a 21st century audience. Hunt Statement 31

32 What s been studied? Literature Review Literature Review 32

33 Being Social Cost and reward create mutual relationship Greeting cards a part of social networks Literature Review 33

34 Being Social Cost and reward create mutual relationship Greeting cards a part of social networks Literature Review 34

35 Being Social Cost and reward create mutual relationship Greeting cards a part of social networks Literature Review 35

36 Card-giving and Sentiment Create sentiment through text Personalization Industry emphasis on sendability Literature Review 36

37 Card-giving and Sentiment Create sentiment through text Personalization Industry emphasis on sendability Literature Review 37

38 Card-giving and Sentiment Create sentiment through text Personalization Industry emphasis on sendability Literature Review 38

39 Card-giving and Sentiment Create sentiment through text Personalization Industry emphasis on sendability Literature Review 39

40 Technology Virtual possessions New haptic and visual inventions Literature Review 40

41 Status Quo Hallmark Holidays Commercialized and insincere Literature Review 41

42 Who s out there? Competitive Analysis Competitive Analysis 42

43 Competitive Analysis 43

44 Competitive Analysis 44

45 Competitive Analysis 45

46 Competitive Analysis 46

47 Competitive Analysis 47

48 Competitive Analysis 48

49 Competitive Analysis 49

50 In the field: User Research User Research 50

51 160 7 ONLINE SURVEYS SEMI-STRUCTURED INTERVIEWS CONTEXTUAL INQUIRIES GUERRILLA INTERVIEWS User Research 51

52 160 7 ONLINE SURVEYS SEMI-STRUCTURED INTERVIEWS CONTEXTUAL INQUIRIES GUERRILLA INTERVIEWS User Research 52

53 User Research 53

54 American Senders User Research 54

55 Prefer to communicate digitally compared to international senders Celebrate random occasions Buy more gifts for holidays User Research 55

56 Prefer to communicate digitally compared to international senders Celebrate random occasions Buy more gifts for holidays User Research 56

57 Prefer to communicate digitally compared to international senders Celebrate random occasions Buy more gifts for holidays User Research 57

58 Prefer to communicate digitally compared to international senders Celebrate random occasions Buy more gifts for holidays User Research 58

59 Survey Takeaways User Research 59

60 People felt connected Americans celebrate random occasions Americans buy more gifts User Research 60

61 People felt connected Americans celebrate random occasions Americans buy more gifts User Research 61

62 People felt connected Americans celebrate random occasions Americans buy more gifts User Research 62

63 People felt connected Americans celebrate random occasions Americans buy more gifts User Research 63

64 160 7 ONLINE SURVEYS SEMI-STRUCTURED INTERVIEWS CONTEXTUAL INQUIRIES GUERRILLA INTERVIEWS User Research 64

65 Relationship Mapping User Research 65

66 Semi-Structured Interviews Ilyas User Research 66

67 Semi-Structured Interviews Ilyas Erica User Research 67

68 Semi-Structured Interviews Ilyas Erica Veronica User Research 68

69 160 7 ONLINE SURVEYS SEMI-STRUCTURED INTERVIEWS CONTEXTUAL INQUIRIES GUERRILLA INTERVIEWS User Research 69

70 Senders User Research 70

71 Receivers User Research 71

72 Shopkeepers User Research 72

73 160 7 ONLINE SURVEYS SEMI-STRUCTURED INTERVIEWS CONTEXTUAL INQUIRIES GUERRILLA INTERVIEWS User Research 73

74 Guerilla Research User Research 74

75 Participant Profiles Participant Profiles 75

76 The Card Lover The Long-Distance Sender The Sentimentalist The Crafter* The Digital Sender* The Comedian* The Pragmatist The Social Butterfly Participant Profiles 76

77 Let s Meet Them! Digital sender Participant Profiles 77

78 Let s Meet Them! Digital sender Crafter Participant Profiles 78

79 Let s Meet Them! Digital sender Crafter Comedian Participant Profiles 79

80 Let s Meet Them! Digital sender Crafter Comedian Participant Profiles 80

81 Synthesis Synthesis 81

82 Flow Model Synthesis 82

83 Sequence Model Synthesis 83

84 Cultural Model Synthesis 84

85 Affinity Diagram Synthesis 85

86 What s the value? Insights Insights 86

87 Emotional Distance The Card as a Medium Relationship and Response Emotional Attention Insights 87

88 But first... A quick story. Insights 88

89 Emotional Distance Insights - Emotional Distance 89

90 We are so connected digitally. Insights - Emotional Distance 90

91 Bridging physical distance Cards used to help connect people far away Digital world solves this problem Insights - Emotional Distance 91

92 The actual gifts themselves don t matter, but the act of gifting does. Ilyas Insights - Emotional Distance 92

93 But are we emotionally connected? Insights - Emotional Distance 93

94 But are we emotionally connected? X Insights - Emotional Distance 94

95 First Valentine Insights - Emotional Distance 95

96 Tradition vs. Emotion Insights - Emotional Distance 96

97 Tradition vs. Emotion 20th century cards as tradition Insights - Emotional Distance 97

98 Tradition vs. Emotion 20th century cards as tradition 20-year olds send emotion Insights - Emotional Distance 98

99 Just wanted to say... Insights - Emotional Distance 99

100 I sent him a Congratulations on your Baby card. It s funny cause it s inappropriate. Kate Insights - Emotional Distance 100

101 I was very pleased. It just felt like a homerun! Kirby Insights - Emotional Distance 101

102 Emotional distance is the strength of your emotional connection in a relationship and is not necessarily affected by geography. Insights - Emotional Distance 102

103 The Card as a Medium Insights - The Card as a Medium 103

104 Maybe I m old-fashioned, but I like to have something to hold in my hand. Guerilla Research Insights - The Card as a Medium 104

105 It makes my day! They re fantastic! Cause it s not a bill! Kirby Insights - The Card as a Medium 105

106 Image and color matter most. KC Insights - The Card as a Medium 106

107 I want a certain saying for the person. Jean Insights - The Card as a Medium 107

108 The printed text is not something that comes from my heart. Mila Insights - The Card as a Medium 108

109 E-card benefits More convenient than physical options Cheap, sometimes free Reference popular culture Insights - The Card as a Medium 109

110 E-card benefits More convenient than physical options Cheap, sometimes free Reference popular culture Insights - The Card as a Medium 110

111 E-card benefits More convenient than physical options Cheap, sometimes free Reference popular culture Insights - The Card as a Medium 111

112 E-card benefits More convenient than physical options Cheap, sometimes free Reference popular culture Insights - The Card as a Medium 112

113 Typical humorous e-card Insights - The Card as a Medium 113

114 E-cards look pretty artificial. I don t like them personally. Ilyas Insights - The Card as a Medium 114

115 Cards create memory Insights - The Card as a Medium 115

116 The perfume is an extension of childhood, so it felt like home. Erica Insights - The Card as a Medium 116

117 Alright next is a card OH MY GOSH, there s three dogs around a campfire! Amy Insights - The Card as a Medium 117

118 We go camping with them a lot, and also they know that I love dogs. So this is actually a very personalized and meaningful card! Amy Insights - The Card as a Medium 118

119 There s a small piece of that person on the page. Veronica Insights - The Card as a Medium 119

120 The medium of the card is the form in which you convey your emotion. Insights - The Card as a Medium 120

121 Relationship and Response Insights - Relationship and Response 121

122 Insights - Relationship and Response 122

123 It s more heartfelt because you re thinking about the person the entire time you make it. Adrienne Insights - Relationship and Response 123

124 Insights - Relationship and Response 124

125 Insights - Relationship and Response 125

126 Insights - Relationship and Response 126

127 Relationship and response are how you move the relationship to the next level. Insights - Relationship and Response 127

128 Emotional Attention Insights - Emotional Attention 128

129 In an information-rich world, the scarce resource is attention. Herbert Simon, 1969 Insights - Emotional Attention 129

130 Credit: wwworks, Flickr Insights - Emotional Attention 130

131 Insights - Emotional Attention 131

132 Insights - Emotional Attention 132

133 Insights - Emotional Attention 133

134 ? Insights - Emotional Attention 134

135 Step 1: Make something. Insights - Emotional Attention 135

136 Insights - Emotional Attention 136

137 Step 2: Remember common experiences. Insights - Emotional Attention 137

138 Insights - Emotional Attention 138

139 Step 3: Don t be afraid to be funny. Use humor. Insights - Emotional Attention 139

140 Insights - Emotional Attention 140

141 Emotional attention is influenced by your current relationship and affects how you want to stand out to an individual. Insights - Emotional Attention 141

142 What s next? Visioning Visioning 142

143 Expressive Messages Visioning 143

144 Expressive Messages Visioning 144

145 Expressive Messages Visioning 145

146 Expressive Messages Visioning 146

147 Expressive Messages Visioning 147

148 Expressive Messages Visioning 148

149 Expressive Messages Visioning 149

150 Expressive Messages Visioning 150

151 Augmenting the Experience Visioning 151

152 Augmenting the Experience Visioning 152

153 Augmenting the Experience Visioning 153

154 Augmenting the Experience Visioning 154

155 Augmenting the Experience Visioning 155

156 Augmenting the Experience Visioning 156

157 Augmenting the Experience Visioning 157

158 Augmenting the Experience Visioning 158

159 Paired Objects Visioning 159

160 Paired Objects Visioning 160

161 Paired Objects Visioning 161

162 Paired Objects Visioning 162

163 Paired Objects Visioning 163

164 Paired Objects Visioning 164

165 Paired Objects Visioning 165

166 Current offerings Expressive Messages Augmenting the Experience Paired Objects Visioning 166

167 Visioning 167

168 Field Research Envision and Design Prototyping and Evaluation Feb Mar Apr May Jun Jul Aug Field Research Data Analysis Synthesis Research Report Presentation Visioning Prototyping Field Evaluation Synthesis Final Report Presentation Visioning 168

169 Sincerely, Social Expressions for the 21st Century Visioning 169

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