Spa & Wellness for Pipettes

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1 epservices for premium performance Spa & Wellness for Pipettes Pipette Performance Plans

2 Treat your Pipettes Well with Premium Services from the Experts! Total approach philosophy For over 60 years Eppendorf has helped to revolutionize scientific research by continuously introducing technologies that have made research faster, safer, and more accurate. Today, Eppendorf offers complete liquid handling solutions to meet the ever-changing needs and uncompromising quality standards of the research community. Meticulous attention to detail throughout all phases of product design, development, and manufacturing, combined with unmatched service and support, sets Eppendorf apart from the rest. Precision and accuracy of the pipettes is important to ensure the quality of your results. Regular maintenance, calibration and adjust ment by Eppendorf assure your single or multi channel pipettes and dispensers continue to generate reproducible results. We offer a range of service options with our Pipette Performance Plans: from quick economical calibration to custom designed calibration services according to local and international standards. Performance Plans features > > Calibration reports prepared in accordance to ISO 8655 guidelines and dated calibration service labels > > Easy to understand plan options and costs Value of services > > Consistent and reliable liquid handling handheld instruments > > Highest confidence in results > > GLP supporting documentation

3 All you Need for Confidence in Precision and Accuracy At Eppendorf we ensure our stringent and validated calibration procedures are followed to the highest standards possible. Not just for Eppendorf pipettes, but also for other brand pipettes and dispensers. It is a requirement during the calibration process that proper conditions are available including: > > Resolution and accuracy of the calibration balance in accordance with ISO 8655 > > Prevention of evaporation > > Prevention of electrostatic charge of all parts > > Use of calibrated environment condition monitoring devices > > Calibration software Ensuring reliable data acquisition from balance > > Stable environment Draft-free, constant temperature between 15 C and 30 C and a relative humidity above 50 % > > Test liquid Grade 3 water conforming to ISO 3696: distilled or deionized water, degassed or air equilibrated All Eppendorf in-house and on-site pipette calibration facilities comply with these requirements. What is ISO 8655? ISO 8655 is the test norm used for pipettes and dispensers and their calibration. The specifications are only valid for the system: pipette plus tip. This international norm is designed for: > > Manufacturers as a basis for quality control > > Checkpoints for independent certification > > Users of instruments for routine testing Frequency of maintenance, calibration and adjustment Recommended service period is monthly to yearly depending on: > > Type of pipette (fixed or adjustable) > > Frequency of use > > Number of users > > Aggressiveness of liquids dispensed > > Acceptable error limits > > Internal standards (SOPs)

4 Pipette Maintenance, Calibration and Adjustment Services Our Eppendorf service levels >BASIC: > Affordable verification 4 measurements per test volume (min, mid, max) >STANDARD: > Maintenance, calibration and adjustment with purpose of maintaining conformity with ISO measurements per test volume (min, mid, max) >PREMIUM: > Total care calibration services according to ISO 8655 for your pipettes: Maintenance, repair, calibration and adjustment service 10 measurements per test volume (min, mid, max) for final and additional as-found calibration Additional services > > Pipette trade-in program > > Reminder of service intervals > > Packaging for pipette > > Emergency repair service > > On site service > > Pipette training with emphasis on ergonomics (PhysioCare Concept) and maintenance

5 From Single Repair Services to all Inclusive Programs Pipette maintenance includes > > Check of seals for damage/integrity > Replacement of worn or defective parts. Price of repair and spare-parts may be charged separately, depending on Service Plan contract > Replacement of small parts, if worn or damaged e.g. seals and O- rings > > Professional cleaning of internal and external parts > > Lubrication of seals, O- rings and piston, if applicable Pipette calibration designed to suit your individual needs > > Affordable verification service with 4 measurements per test volume > > Calibration according to ISO 8655 specifications with 10 measurements per test volume > > Initial inspection after as found calibration is performed to determine pipette condition > > Calibration report and next calibration dated service label Routine maintenance between services We also recommend checking and cleaning your dispensing devices properly on a regular basis inbetween services. This will not only ensure reliable results but also maintain the low operating forces of your Eppendorf pipettes. For more information on routine cleaning- and maintenance instructions for your pipettes inbetween services, please read our Userguide 24, which can be downloaded from our website.

6 Pipette Performance Plans (Order numbers for listed services) Service Operation BASIC STANDARD PREMIUM Maintenance and calibration services: Initial inspection to determine pipette condition as found Replacement of worn or defective parts* 1 Preventive maintenance and cleaning: Checking and lubrication of seals, O-rings and piston, replacement of small parts like seals and O-rings, checking seals for damage/integrity Calibration/adjustment according to ISO 8655 specifications with 10 measurements per test volume (min, mid, max)* 2 Quick check with 4 measurements per test volume (min, mid, max)* 2 Issue calibration report Service turnaround (from time of receipt, in business days)* 3 Ordering information for pipette services as described above: Fixed-volume pipette Adjustable-volume pipettes and dispensers channel pipette channel pipette channel pipette * 1 Handgrip, motor and PCB are priced separately. * 2 10 %, 50 % and 100 % of the nominal volume. * 3 Standard value, deviations possible, excl. shipping duration. For more information, service requests and local offers go to Performance Plans are available in selected countries only and service offer may differ. Your local distributor: Eppendorf Middle East and Africa FZ-LLC Dubai Science Park - Nucleotide Complex Office G08A Ground Floor Al Barsha South 2 Um Suqeim Road P.O. Box Dubai UAE Service Hotline: epservices-lh@eppendorf.ae Eppendorf, the Eppendorf Brand Design, Eppendorf PhysioCare Concept, epmotion and ep-points are registered trademarks of Eppendorf AG, Germany. epservices logo is a trademark of Eppendorf AG, Germany. All rights reserved, including graphics and images. Copyright 2018 by Eppendorf AG.